Data not working on verizon Note 5 (Using a GSM Sim card) - Verizon Samsung Galaxy Note5

Hello everyone,
I am from Europe, France, Using a sim card from Free Mobile. When i was in the US last week, i bought a Verizon Note 5, i saw on WillMyphonework, that it has the necessary bands to work with my network provider, and i checked the bands myself. the problem is that when getting home and putting my french sim card in, i can see the 3G, H, LTE text next to the network bars, but it is greyed out and i don't have access to internet through mobile data.
Has anyone had the same problem before ? is there a way to correct that ?
By the way, i put the apn information of my network provider, so it is not that.

Solved,
for those who have the same problem, update the apn setting then REBOOT the phone.

houss19 said:
Solved,
for those who have the same problem, update the apn setting then REBOOT the phone.
Click to expand...
Click to collapse
how update APN can u please help me

Related

GSM Settings While in Ireland

I have a Verizon TP2 and have unlocked the SIM. I'm heading for Ireland next week and have purchased a prepaid GSM SIM for use in Ireland. Do I need to reset any of the Phone Settings on my TP2 or will it automatically make the changes when I insert the SIM and turn it on in Ireland. Thanks.
cgtayloriii said:
I have a Verizon TP2 and have unlocked the SIM. I'm heading for Ireland next week and have purchased a prepaid GSM SIM for use in Ireland. Do I need to reset any of the Phone Settings on my TP2 or will it automatically make the changes when I insert the SIM and turn it on in Ireland. Thanks.
Click to expand...
Click to collapse
i am using sprint TP2, easy switch to GSM network, just go to setting/connection management/phone setting/network
choose GSM ONLY, then system will search GSM network automatically
remember insert GSM SIM card in the phone first
You will have to get data connection setting for the prepaid provider if you want to use your data connection
Rhodium500 said:
You will have to get data connection setting for the prepaid provider if you want to use your data connection
Click to expand...
Click to collapse
That is what happend to me with my VZW TP2 in Greece.
Switching to GSM only worked for the phone but I need settings for SMS and Data.
Got the settings but VZW put some kind of lock on the connections settings app. My settings would always revert back to the vzw settings and I would always get connection failur pop up.
Got back home and found online some details about "CMGaurdian"
This program either locks the conection manager or imediately reverts changes back to stock. I think you may need to disable this in registry to enable data and out going sms reliably.

[Q] Unable to use 3G on unlocked HTC Desire

Hi,
I am unable to use 3G on htc desire. I have set the correct APN. The problem is that when I choose "WCDMA" as the network mode, it automatically switches back to "GSM only". The place where I live has no problem with 3G availability. I feel the problem lies more with my handset. Can someone please help ? Is there anything that I can do to get rid of this problem. My phone has lost its warranty since I unlocked it.
Have you tried any other operator sim card? It's a good troubleshooting to do when this kind of problems happen...
Had problems like that before and it was an incorrect APN setup.
Thanks for getting back. I tried with a different sim and a different operator. They were also not successful. APN setting is perfectly right for the current sim. The APN settings were given by the operator.
rkk1 said:
Thanks for getting back. I tried with a different sim and a different operator. They were also not successful. APN setting is perfectly right for the current sim. The APN settings were given by the operator.
Click to expand...
Click to collapse
Are you using any kind of widget to switch APN on / off, 2G/3g ?... I noticed that for example, Widgetsoid can mess with 3g connection so much that sometimes you need to remove it and reboot the phone so you can get things working again.
Try using another SIM card too. It may give you a clue on what's going on: wrong settings / card with no data activated / etc ...
I am not using any widget to turn on/off the 3g. EDGE services work on my mobile while 3G is not working. If I use the sim card on to a different mobile, 3G works fine without any problem. Tried using another sim card with 3G data activated and that also did not work fine for me on HTC Desire.

[Q] Network mode cannot set to 3G

Just got my Nexus 5 today.
However, in Wireless&networks / Mobile networks / Network Mode, I can only set it as 2G or LTE but not 3G.
I am currently on b-mobile in Japan and my Nexus 4 works fine on the network.
Wondering is it some sort of bug of KitKat or is it somewhat related to the SIM card I am using...
seanyseansean said:
Probably the sim card. Mine gives me the option, but another n5 on a different network (o2/UK) doesn't.
Click to expand...
Click to collapse
hmm, in my case, I can see the 3G option, just that whenever I select the 3G option, the system would automatically reset it when I navigate to other page.
Is that also the case on your N5 with O2/UK sim card?
On the other hand, I will test my N5 on different sim card tomorrow.
I have the same issue. If I select 4g, the dot stays when I go back, but I only get a full bar 2g connection. If I select 3g and go back, no dot is there but I only get a 2g connection.
Sometimes this was solved in previous handsets by going into the service menu and selecting 3g/2g from there.
MarkMcLovin said:
I have the same issue. If I select 4g, the dot stays when I go back, but I only get a full bar 2g connection. If I select 3g and go back, no dot is there but I only get a 2g connection.
Sometimes this was solved in previous handsets by going into the service menu and selecting 3g/2g from there.
Click to expand...
Click to collapse
I also tried forcing the N5 to use 3G only (by going into the test menu with "*#*#4636#*#*" code) but it still does not work...
OK, so I tried the SIM cards from my colleges, and my N5 can connect to 3G without problem.
It's weird that my SIM card works perfectly well on N4 but NOT N5...
Did not experience such SIM card computability issue before...
httimchen said:
I also tried forcing the N5 to use 3G only (by going into the test menu with "*#*#4636#*#*" code) but it still does not work...
Click to expand...
Click to collapse
Works for me now. Went into that test menu and selected GSM/CDMA auto PRL and I now have 3g. Didn't have to reboot.
3G cannot set for Virgin UK Sim
MarkMcLovin said:
Works for me now. Went into that test menu and selected GSM/CDMA auto PRL and I now have 3g. Didn't have to reboot.
Click to expand...
Click to collapse
I am also having the same problem, purchased the Nexus 5 from carphonewarehouse, can set on 4G or 2G, but when i set to 3G and comeback, it resets. Is that a SIM card problem? I tried to go on testing mode and apply GSM/CDMA auto PRL, that also not working. Is that a KitKat bug?
Same problem on Orange/EE in the UK. I can see the 3G option but phone won't let me change to 3G. Option never sticks. Just stays on 2G. Any ideas? Is this a known bug?
Thanks 101
101_North said:
Same problem on Orange/EE in the UK. I can see the 3G option but phone won't let me change to 3G. Option never sticks. Just stays on 2G. Any ideas? Is this a known bug?
Thanks 101
Click to expand...
Click to collapse
i think it's not a bug.i think it's a hardware problem. i'm having it with vodafone italy.
Same here on T-Mobile Austria :/
Already changed SIM card, without success. Maybe provider related issues?
unexist said:
Same here on T-Mobile Austria :/
Already changed SIM card, without success. Maybe provider related issues?
Click to expand...
Click to collapse
I'm on straight talk TT&T with a new SIM card, but sometimes the network mode doesn't stick. No idea why...
replaced a new 3G SIM, no luck
Just replaced a new 3G SIM Card didn't work the 3G option for me - Chunghwa Telecom Taiwan.
But I can select 2G, and dial number to make a phone call, so the SIM slot seem works fine, maybe just configuration issue?!
And, also I find a very annoying defect of my Nexus 5 32G(White), when hard-reset or flash to Factory Image, my Nexus 5 32G white goes crazy!! it just keep stuck and loop at Google Logo (not even show the 4 circle animation), and won't boot at all!
And I finally find a way to make it boot, by keep trying repeat flash factory, erasing userdata, erasing cache etc. is every had this issue?
EE/T-Mobile (uk) and I can't select 3g either, well I can but it doesn't stick.
I have a similar problem, except I can only select 3G / 4G, and not 2G because the 2G option isn't even displayed!! So infuriating. It still works through the *#*#4636#*#* menu, if I select GSM only then it does indeed go to 2G.
Is it possible that the SIM is somehow telling the phone OS it can't do 2G only? This didn't happen with my old carrier (same phone, only just switched). I have a feeling it's caused by the same thing that makes my phone number show up as 'unknown' now, too.
I have the same issue, I tried two different SIM, on is a Straight Talk sim that is set up to use the ATT network and used a T-Mobile sim card, both were unable to keep 3G as a setting.
My Nexus 5 seems that reluctant to drop from 3g to 2g when 4g is selected i have given up and now just manually select 2g to make sure i have a signal (im out in the sticks a bit). Sat at the PC with 4g selected i get no signal whatsoever, with 2g selected i get an indicated full signal strength.
Why on earth the N5 is so reluctant to dip its toe in the 2g territory when no data is on is beyond me.

Advice needed - Unable to register on 3G/LTE using a particular network's SIM

I posted this in the "any question" thread, I hope it's okay for me to post it here as a new topic too --
S6 920F 32GB, stock, not rooted.
I have an issue with connecting to mobile networks --
The handset is network unlocked, but with a sim from my preferred network inserted, the only way I can get it to register on a network is to put the phone in 2G ONLY mode.
If LTE or 3G are on, it won't manually or automatically register on any network. I've taken it to a phone shop and with a different SIM on the same network, the same issue is apparent.
SIMs from two other networks allow the handset to register on LTE/3G without any problems.
The network's customer care team were unable to help, I've reset it, I OTA updated to Marshmallow, no change.
Do I need to reflash modem firmware or something? This is driving me nuts.
Thanks.

HTC U11, Dual Sim, unlocked, Mobile data is not working in T-Mobile, ATT networks.

Hi.
I have HTC U11, Dual Sim, the International version that I bought from China.
After that, I have changed the CID for it on the Taiwan version.
Currently, it is:
HTC_U-3u
Android 9
Software number 3.22.709.2
Rooted, not custom rom.
I have been used it with several MVNOs (Mint, Hello mobile) that are working on T-Mobile network for the last 1.5 years. Currently, I use Hello mobile.
All worked fine (4g, voice, text, data) until last week.
From the last week, Mobile data is not working anymore. It always shows as "Disabled" when I try to enable it, and no icon in the status bar. Meanwhile, voice and text are working fine.
I didn't do any system updates or new soft installation on my phone.
I tried to reset network data, reboot, checked with support (no issues with my number), checked APN with t-mobile recommended, changed mode on 3g, 2g, and without success, mobile data is not working.
I tried to put my sim card in another phone that I bought here in the US and the mobile data is working fine there, I see the LTE icon, and so on.
Also, I checked my phone with a sim card from ATT, and the same issue, voice, and text are ok and no mobile data.
The Signal Spy app shows me that the phone connected to Band 4 (1700). I checked T-Mobile and ATT websites and see that this Band in the list of supported 4g bands.
Also, I checked the compatibility by IMEI on websites and it showed me that only WiFI-Calling and VolTa will not work on my phone, but common 4g data is supported.
So seems all should be work fine but it is not. I found some posts on Reddit that T-Mobile wanted to change some Bands from 4g to 5g, but I don't know if it is the root of my issue.
Does anyone have this issue with this phone in the US on T-Mobile?
I don't know what it was but today Mobile Data started to work, the whole past week I had no mobile data connection.

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