Advice needed - Unable to register on 3G/LTE using a particular network's SIM - Galaxy S6 Q&A, Help & Troubleshooting

I posted this in the "any question" thread, I hope it's okay for me to post it here as a new topic too --
S6 920F 32GB, stock, not rooted.
I have an issue with connecting to mobile networks --
The handset is network unlocked, but with a sim from my preferred network inserted, the only way I can get it to register on a network is to put the phone in 2G ONLY mode.
If LTE or 3G are on, it won't manually or automatically register on any network. I've taken it to a phone shop and with a different SIM on the same network, the same issue is apparent.
SIMs from two other networks allow the handset to register on LTE/3G without any problems.
The network's customer care team were unable to help, I've reset it, I OTA updated to Marshmallow, no change.
Do I need to reflash modem firmware or something? This is driving me nuts.
Thanks.

Related

Nexus S roaming problem with ICS

Hi,
I have a Nexus S I9023 with baseband I9023XXKI1
Provider is Telenet in Belgium, which is a full MVNO with its own MNC
When running any Gingerbread version, the phone works fine when going out of the country, and returning.
But with any ICS rom (stock or CyanogenMod) the phone will not be able to connect to any international providers, when my providers SIM is installed. But when I stick my providers SIM into another phone the SIM will switch over, after which I can put it back into my Nexus S and I can roam to any other international provider without problems, but the phone will not switch back to my own provider when I get back into the country. At this point I again have to put the Telenet SIM into another phone to force it out of roaming mode after which I can put it back into my Nexus S and it works again on my own provider.
I also tried with another Telenet SIM and had the exact same problem, so it is not a problem with the specific SIM itself. But when I stick in a non-Telenet SIM it does switch to roaming and non-roaming without problems. So it clearly is a combination of the ICS ROM with the Telenet SIM.
The only other thing I found is that the MNC code in apns-conf.xml is wrong for Telenet. It is listed as MNC=10 which used to be correct until sometime last year when everyone was issued a new SIM with MNC=05. But with a custom APN setup mobile data works fine.
If anyone has any idea how I could solve this issue, I would love to hear about it!
Cant Activate/Deactivate International Call Roaming on Nexus S.
Hi,
Same issue here, mine is Nexus S, running ICS 4.0.4, baseband version I9020XXKI1. I am not able to make calls in roaming. I spoke to my provider (O2 Germany) and they say that, I have to deactivate the lock (Lock to activate roaming). I haven't found any way to unlock this service. I have not tried what the OP has mentioned in his post (i.e., to put the sim into another phone and then try back in Nexus S). But I would like to know, how can I Activate or Deactivate the roaming lock ??
Thanks,
Cheers!!
esunny said:
Hi,
Same issue here, mine is Nexus S, running ICS 4.0.4, baseband version I9020XXKI1. I am not able to make calls in roaming. I spoke to my provider (O2 Germany) and they say that, I have to deactivate the lock (Lock to activate roaming). I haven't found any way to unlock this service. I have not tried what the OP has mentioned in his post (i.e., to put the sim into another phone and then try back in Nexus S). But I would like to know, how can I Activate or Deactivate the roaming lock ??
Thanks,
Cheers!!
Click to expand...
Click to collapse
The only roaming feature you can enable is for Data. This has no effect on roaming for normal phone usage.
You can change this setting under "System Settings" -> "More..." (under Wireless & Networks) -> "Mobile Networks"
Here you will find a "Data roaming" option, and possibly a "National data roaming" option
I have a Desire Z with Android 4.0.4 and Telenet for the cellphone also. I noticed I have to activate the romaing in Belgium to have the data connection which is strange as I'm in Belgium. Now I hear that they can be issues calling/sending sms abroad... I'll see when I'll be in Croatia.
I activated for the moment all the option (data roaming, national roaming) for the moment, nothing more strange than having the romaing activated and the 'R' in the network signal.
National Roaming seems to be needed on some phones, since the Telenet SIM swap last year to get a data connection in Belgium. On my own Nexus S phone I don't have the problem. But on my wife's SE Xperia Mini Pro (2011 model) with stock Android 2.3.4 it does have this issue.
The old sim used MNC=10, while the new SIM uses MNC=05 and it seems that some phones have some kind of issue with that.
MNC is the Mobile Network Code, which together with the MCC (Mobile Country Code) forms a identifier per provider.
http://en.wikipedia.org/wiki/Mobile_Network_Code
I narrowed down the issue somewhat.
Basically my prior workaround that the SIM needed to be swapped to another phone to force the network to connect was false.
What actually needs to happen to force the phone to enter or exit roaming is to pull the battery.
Rebooting the phone, or shutting it down and rebooting (cold boot) does not make a difference, the battery needs to be pulled and then the phone will switch networks.
I found this by accident, because I was out of the country and it was as normal refusing to switch to roaming mode. Then the battery died and I connected power to the phone and booted it, and it suddenly connected to a foreign provider in roaming mode.
Getting back to Belgium, it again refused to switch back, so I verified it by just pulling out the battery and putting it back and the phone successfully was able to connect to Telenet again.
In other words, some component needs to be reset for it to successfully switch to roaming and back. This component does not get turned off when the phone is turned off, so the battery needs to be pulled.

[Q] LG Nexus 5 fails to recognize celullar network

Hello,
I have a Nexus 5 phone that came with Kitkat a few months back. The phone worked without issues until I decided to update to Lollipop 5.0 (OTA update) at the end of November. Initially the phone started to have troubles to detect the network at certain times - typically "playing" with the settings "Preferred network type" by changing from 4G to 2G, restarting, letting the phone detect the network on 2G mode and change back to 3G or 4G would fix the problem. The issue became more and more frequent until a point where i can not change the "Preferred network type" from 4G to any other type (as if it is "glued" on that setting). At this point my phone does not recognize at all the cellular network but It does seem to recognize the SIM card since i need to enter the 4 digit code to unlock SIM and it displays the network name, just no service.
I've researched the internet and I've tried several things but nothing seems to fix it such as restart mobile, change to airplane mode and back, take out and re-insert SIM card, request new SIM card from operator. The APN settings seem to be OK.
I've noticed that a new 5.1 version just came out and although I was not fully familiar with the process i decided to give it a try (after reading several instructions) and update manually (using factory images posted) and see if that would fix it. The phone is now with version 5.1 and still can't recognize the cellular network - no service. Everything else works fine, including Wi-Fi.
Has anyone experienced such issue after OTA update? The only odd thing I can think of is that I did the initial OTA update to 5.0 in US while i was on travel from Europe, but I can't say if this would in some way contribute to the issue. The mobile is D821 model.
Since I was stuck and mobile is within warranty period, I have sent it to service repair. I would be interested to know ideas of what could be the issue cause.
Sorry for long message, any help would be very much appreciated.
Pedro

Not automatically registering on network (CM 12.1) (VirginMobile UK)

Hi, I'm on CM 12.1 and my OPO won't register on networks at boot (I'm on Virgin UK). I have to manually go to Mobile Networks > Network Operators and select EE (which is a network Virgin uses). After that everything works fine, I have network and data. But if I connect to WiFi, data will be lost when I disconnect and won't come back unless I manually register to the network again. Also, network will drop much more often since I only use EE and the phone won't automatically connect to other networks. If I go to Mobile Networks > Network Operators > Choose Automatically the phone disconnects from network and I get "Emergency Calls Only".
NOTE: The SIM works in another phone without problem. However, my other SIM works perfectly fine in my OPO.
CONCLUSION: My guess is that the settings for the Virgin SIM failed to download correctly. I had to manually add the Virgin APN to use data (which I usually don't have to).
QUESTIONS: Is there a way to reset the SIM settings stored on the phone without factory resetting? I might be wrong, any other ideas on how to solve my problem?
Thanks, Dan

Can any developer possibly mitigate the issue I am having(prepaid data )

no matter what ROM i use, no matter in what manner I flash said ROM, my XT1548 simply will NOT connect to mobile data . the problem seems to be that a cellular signal needs to be established in order to "activate" the SIM. (I guess this isnt a problem with contract phones). however, I cannot get a cellular signal at all. Ive tried airplane toggle, cellular toggle APN, you name it. I just want a working ROM that lets me use my US Cellular registration . I will post any logs or whatever I need to help. but can anyone help out here? it seems that with VIRGIN the problem was solved within CM13 (virgin "data anywhere" or whatever it was). but how can the US Cellular version be helped?

Data not working on verizon Note 5 (Using a GSM Sim card)

Hello everyone,
I am from Europe, France, Using a sim card from Free Mobile. When i was in the US last week, i bought a Verizon Note 5, i saw on WillMyphonework, that it has the necessary bands to work with my network provider, and i checked the bands myself. the problem is that when getting home and putting my french sim card in, i can see the 3G, H, LTE text next to the network bars, but it is greyed out and i don't have access to internet through mobile data.
Has anyone had the same problem before ? is there a way to correct that ?
By the way, i put the apn information of my network provider, so it is not that.
Solved,
for those who have the same problem, update the apn setting then REBOOT the phone.
houss19 said:
Solved,
for those who have the same problem, update the apn setting then REBOOT the phone.
Click to expand...
Click to collapse
how update APN can u please help me

Categories

Resources