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[Q] Nexus 5 Screen Hardware Issue

So, I have had my Nexus 5 for almost a month now. I bought it from Best Buy in November because sadly I am impatient. I put in my Straight Talk SIM in and all was good, for about 2 weeks. The screen started to have these flickers of red lines. It doesn't matter what app I'm running, or what screen I'm on. It has starting to happen more frequently. I tried to get a replacement from Best Buy(I bought their Geek Squad "Warranty") They basically told me: "You bought a phone with a defect, too bad, pay $150 for us to send it off to get fixed."
Here is a quick video of the problem before it got too bad: youtu[dot]be/SW1DcvwFbHg
In will post the other 2-3 more recent(and nicer) videos in the morning as I do not have access to then atm.
I have tried resetting it and the new update didn't fix the issue.
Do any of you guy know any way that I can get a replacement phone or anything that might help?

What does their geek squad insurance cover?

meangreenie said:
What does their geek squad insurance cover?
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Apparently nothing.

If you paid by credit/debit card, contact your bank for a chargeback

T-Mobile Exchanges

I was told I cannot exchange my Xperia Z3 at a store even if I ordered there because it came by mail. Call TMO customer care and tell them to cross ship you a new one. They will ask if you want warranty or new one. Say you want brand new, if they ask for $50 restocking refuse it like I did and they will agree after a few mins. They will refund your tax charge and charge it again as a fresh order.
Having said that, it is on backorder at TMO, waiting for tracking still. I re ordered a new one yesterday.
Just wanted to let people know so they do not get charged extra or get a refurbished device.

Why did you want to exchange it? What was wrong?

s1dest3pnate said:
Why did you want to exchange it? What was wrong?
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I think I'm going to exchange mine too!! The glass on the back panel is all scratched up and I took it out of the box that way!! Do you think they will refuse me because It's just cosmetic??

s1dest3pnate said:
Why did you want to exchange it? What was wrong?
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I had severe light bleed at night on right side in intervals along the frame, and frame was slightly indented towards the display near the power button.

HaileyB said:
I think I'm going to exchange mine too!! The glass on the back panel is all scratched up and I took it out of the box that way!! Do you think they will refuse me because It's just cosmetic??
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I doubt they will refuse, as this is supposed to be a brand new device.

abhinav.tella said:
I doubt they will refuse, as this is supposed to be a brand new device.
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Called T-Mobile, the box it came in was all dented up and the bottom corner of the phone is raised up. Also have an issue with terrible battery life and calls just failing constantly ( I live in a total LTE area for T-Mobile)
They are overnighting me a new one after I called support, got transferred 3 times but was within my "buyers remorse period" so I will be sent a brand new phone.
Got a confirmation that the re-order was processed just waiting on shipping info.

Smoothcrm7 said:
Called T-Mobile, the box it came in was all dented up and the bottom corner of the phone is raised up. Also have an issue with terrible battery life and calls just failing constantly ( I live in a total LTE area for T-Mobile)
They are overnighting me a new one after I called support, got transferred 3 times but was within my "buyers remorse period" so I will be sent a brand new phone.
Got a confirmation that the re-order was processed just waiting on shipping info.
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Good you got that over with, I just gave mine to UPS and returned home. I had to calmly argue with the lady rep on TMO for like 5 minutes to forgoe stocking charges as its not our fault if a brand new device is defective. She talked to her manager said they would waive it. Make sure to check on that.

abhinav.tella said:
I was told I cannot exchange my Xperia Z3 at a store even if I ordered there because it came by mail. Call TMO customer care and tell them to cross ship you a new one. They will ask if you want warranty or new one. Say you want brand new, if they ask for $50 restocking refuse it like I did and they will agree after a few mins. They will refund your tax charge and charge it again as a fresh order.
Having said that, it is on backorder at TMO, waiting for tracking still. I re ordered a new one yesterday.
Just wanted to let people know so they do not get charged extra or get a refurbished device.
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Do you have to return your phone right away or can you wait until you receive the new one?

edwardlanti said:
Do you have to return your phone right away or can you wait until you receive the new one?
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They can do cross shipping, meaning they will send you one before you send yours, however the phone is on backorder again so you will have to ship yours out otherwise you will get double charged if it does not reach in time. This is because it is considered a return and repurchase.

I called and the lady was very nice ( a first) She said that she would send me and email with the new phone info within 24 hours and that she understood my frustration. She also said that they would change me the taxes for the new phone but credit me the taxes for the first one No mention of a restocking fee or the phone being backordered. So lets hope TMo doesn't find a way to screw this one up!

Do you have to pay for the return shipping and insurance?

Inc-Roid said:
Do you have to pay for the return shipping and insurance?
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I didn't UPS did not tell me if insurance was paid for by TMO, crossing my fingers.

Inc-Roid said:
Do you have to pay for the return shipping and insurance?
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Click to collapse
Update. MyTmobile Account shows that they 1. have my shipping information wrong. and 2. Are going to charge me $25.00 for shipping the new phone. Uhh, no. I'm going to call tomorrow. Silly me for thinking Tmobile would do anything correctly.

HaileyB said:
Update. MyTmobile Account shows that they 1. have my shipping information wrong. and 2. Are going to charge me $25.00 for shipping the new phone. Uhh, no. I'm going to call tomorrow. Silly me for thinking Tmobile would do anything correctly.
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Overnight shipping charge, I got that too.

To all shipping phones back to t-mobile. Make sure you keep all tracking info. You should also add insurance. I returned an iphone 6 plus a month ago and they still have not found it. I am arguing with them on the eip which they charge me monthly even though i do not have the phone. Again, make sure you track add insurance and signature before shipping back.

rsohne said:
To all shipping phones back to t-mobile. Make sure you keep all tracking info. You should also add insurance. I returned an iphone 6 plus a month ago and they still have not found it. I am arguing with them on the eip which they charge me monthly even though i do not have the phone. Again, make sure you track add insurance and signature before shipping back.
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I'm having the same issue, btw insurance means nothing because item shows as received.

so things to look out for are...
- Light leak
- purple/Bad/Noisy Camera Performance
- red spot on Camera
- cosmetic damage
...anything else?

Myst3ry said:
so things to look out for are...
- Light leak
- purple/Bad/Noisy Camera Performance
- red spot on Camera
- cosmetic damage
...anything else?
Click to expand...
Click to collapse
Well mine if you looked very carefully you could see its frame was indented towards the LCD near the power button, leaving less gap there, just imagine if it cracked there on a hot day because the glass expanded.....

I am sending back the original phone I pre-ordered. TMO sent me a shipping label and all I have to do is drop it off at UPS. Instead of having them ship me a new one I just went into the store and bought a new one. They will refund me the charges of the first phone when they receive it in the mail. What I noticed in doing this however is that the phone I purchased in store was of much better quality. The cosmetics of the phone were seamless, no light leaks, no purple camera and the battery seems to last WAY longer than it did on the one I pre-ordered. This makes me wonder if TMO rushed manufacturing the Pre-order devices and that is why there are so many issues with them? Either way, I am SOO happy I went and bought a new one in store. It's fabulous!!

HaileyB said:
I am sending back the original phone I pre-ordered. TMO sent me a shipping label and all I have to do is drop it off at UPS. Instead of having them ship me a new one I just went into the store and bought a new one. They will refund me the charges of the first phone when they receive it in the mail. What I noticed in doing this however is that the phone I purchased in store was of much better quality. The cosmetics of the phone were seamless, no light leaks, no purple camera and the battery seems to last WAY longer than it did on the one I pre-ordered. This makes me wonder if TMO rushed manufacturing the Pre-order devices and that is why there are so many issues with them? Either way, I am SOO happy I went and bought a new one in store. It's fabulous!!
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I called my nearest store, no stock, they said maybe tomorrow. I guess I will wait for tracking and stick to the mail order.
I'm glad you got a good one, enjoy!

Galaxy s6 flash lens cracked, how much to repair?

I ordered the Galaxy S6 from Amazon UK theelectronicswarehouseltd, the phone was delivered a few hours ago. The glass on the back covering the flash is shattered, the theelectronicswarehouseltd wants me to send the phone back to them for a refund or replacement, but the phone was delivered to my cousin on my behalf in the UK and I cant ask him to ship it back given his exams are going on and he would fly back to India as soon as they finish and get me the phone, so him shipping it back is not an option.
I would want to know how much will it cost to repair the glass covering the flash on the back of the phone?
Link to pics and a 15s video:
https://drive.google.com/folderview...NZazlBQzVFT3ZjNG53WXM0MGkxV3hROVk&usp=sharing

I don't see how having your cousin ship the phone back would be a problem , even if exams are on , it only takes max 30 min or so to go to postal office and have it shipped back , or call ups or a company that will pickup the item.

ex-28 said:
I don't see how having your cousin ship the phone back would be a problem , even if exams are on , it only takes max 30 min or so to go to postal office and have it shipped back , or call ups or a company that will pickup the item.
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I even paid and scheduled for a reverse pickup and mailed him the print label, says he just cant print and pack.
I am only left with repairing it in India.
Any idea about the cost to fix?
Thanks

Your cousin is an idiot. It will be expensive to repair, it's very good quality glass. Why don't you call up a repair shop instead of asking on here?
Sent from my SM-G920F using XDA Free mobile app

You can find them on eBay for about $6.00
http://www.ebay.com/itm/OEM-Camera-...260?pt=LH_DefaultDomain_0&hash=item4ae9f9ae14

LGSilva said:
You can find them on eBay for about $6.00
http://www.ebay.com/itm/OEM-Camera-...260?pt=LH_DefaultDomain_0&hash=item4ae9f9ae14
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you posted link to the camera lens , his it's the flash cover that was broken ,
op did you ever get this fixed up ?

Here is the link for S6 flash lens, it costs about $2
http://www.etradesupply.com/samsung-galaxy-s6-series-camera-flash-with-frame-black.html

haha 2dollars very expensive,,,but not original

uk red tint update?

So while awaiting the fix to land in the UK I have been playing with the settings and found its most white/natural with The RGB scales all the way down. Thats red green and blue all the way down. Still have a slight red hue on the edges but not as bad. Fo we have any idea whe the uk will get the update? My device is unlocked. Thanks

steve17harris said:
So while awaiting the fix to land in the UK I have been playing with the settings and found its most white/natural with The RGB scales all the way down. Thats red green and blue all the way down. Still have a slight red hue on the edges but not as bad. Fo we have any idea whe the uk will get the update? My device is unlocked. Thanks
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I'm waiting patiently too with my sim free s8+ . My pink hue is around the right side edge and abit at the bottom edge the rest of the phone is ok

steve17harris said:
So while awaiting the fix to land in the UK I have been playing with the settings and found its most white/natural with The RGB scales all the way down. Thats red green and blue all the way down. Still have a slight red hue on the edges but not as bad. Fo we have any idea whe the uk will get the update? My device is unlocked. Thanks
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Click to collapse
I am on my second s8 plus .first one had yellow tint on the bottom half of the screen. Phone number 2 has the red screen issue.
I spoke with samsung today and I was told the update for the uk is coming in the next 2 weeks . A hour later I phoned back and told them I want my phone replaced
And was told I would get a new one on Tuesday.
The update only works in adaptive mode and some people have reported that the issue still remains after the update and others are happy with the fix .
If my 3rd s8 plus has any issues it's refund time for me . Not paying nearly £800 for a subpar product . For that money the phone has to be spot on and if samsung can't make the screen perfect that should reflect on the price . 499 at the most .

@tredstone79 i got mine through carphone warehouse on upgrade. Do i have to go through them or through samsung direct do you know? Thanks

My update came through about 2 hours ago. On EE

I have called samsung uk who straight away are delivering a new one tommorow. As you say the update just helps in adaptive mode and the others are still red as you say. If it doesnt work again then il get a refund if i can.

steve17harris said:
@tredstone79 i got mine through carphone warehouse on upgrade. Do i have to go through them or through samsung direct do you know? Thanks
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Hi Steve. I dealt with car phone warehouse when I had the s6 plus that had a yellow tint .
I went in store and none of the staff would admit the screen was yellow .they said if they return it to samsung and they find no fault car phone has to pay out of there own pocket.
They advised me to take it to a samsung store and have it checked out but the samsung store couldn't help me because I didn't buy it from them.so in the end I sold it on eBay. Car phone is a terrible place to buy a phone from.
I purchased my s8 direct from Samsung uk online .I phoned them about the red tint and said I wasn't happy and they are collecting mine on Tuesday and at the same time giving me my new phone. So it's a front door exchange.
If you need to return yours to Car phone insist on a exchange and not a repair. I wasn't even tempted to deal with Car phone when they offered the free speaker for buying the s8.

tredstone79 said:
Hi Steve. I dealt with car phone warehouse when I had the s6 plus that had a yellow tint .
I went in store and none of the staff would admit the screen was yellow .they said if they return it to samsung and they find no fault car phone has to pay out of there own pocket.
They advised me to take it to a samsung store and have it checked out but the samsung store couldn't help me because I didn't buy it from them.so in the end I sold it on eBay. Car phone is a terrible place to buy a phone from.
I purchased my s8 direct from Samsung uk online .I phoned them about the red tint and said I wasn't happy and they are collecting mine on Tuesday and at the same time giving me my new phone. So it's a front door exchange.
If you need to return yours to Car phone insist on a exchange and not a repair. I wasn't even tempted to deal with Car phone when they offered the free speaker for buying the s8.
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Yes i rang samsung who are coming tommorow to exchange. Even tho i got it through carphone. Il keep you updated.

UK update for XEU came out today

tredstone79 said:
I am on my second s8 plus .first one had yellow tint on the bottom half of the screen. Phone number 2 has the red screen issue.
I spoke with samsung today and I was told the update for the uk is coming in the next 2 weeks . A hour later I phoned back and told them I want my phone replaced
And was told I would get a new one on Tuesday.
The update only works in adaptive mode and some people have reported that the issue still remains after the update and others are happy with the fix .
If my 3rd s8 plus has any issues it's refund time for me . Not paying nearly £800 for a subpar product . For that money the phone has to be spot on and if samsung can't make the screen perfect that should reflect on the price . 499 at the most .
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Click to collapse
Same here 2nf one was worse than the first one. I was supposed to get a replacement on 5th now news of it till now. Called many times and been irritated by their incompetence. They said phone has been posted but dunno whose fault is it. Ups or their own

I had the update today
Sent from my SM-G955F using XDA-Developers Legacy app

rowbaggie22 said:
I had the update today
Sent from my SM-G955F using XDA-Developers Legacy app
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is yours the sim free model ?

I got mine replaced twice.
First time it was dropping calls randomly but screen was perfect, replacement came with the terrible red tint issue and finally third replacement is fine.
Very happy with it now., i'm considering flashing stock rom.

tredstone79 said:
is yours the sim free model ?
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Got it off sky mobile uk
Sent from my SM-G955F using XDA-Developers Legacy app

Got the update last night too, on 3 but pretty sure their phones are unlocked so not sure if that makes a difference.
It has seemed to solve the problem after a bit of fiddling though. First reboot took forever though thought the thing had died

I've got the update come through this morning but nothing wrong with my screen should I still update anyone know please?

Yeah update as it has other fixes. It won't change your display unless you play with settings.

I've received it - first last week adds some RGB customisations and this one today adds curve customisations. However my screen is fine.

i flashed mine to EVR (UK EE) and got the updated straight away. seems that carriers aren't necessarily in the dark ages this time around?

I think carriers are getting hassle from customers so worked quicker to get it out.

Question Anyone else's flip 3 delayed?

I ordered a gray and pink 256mb flip 3s on 8/13. A few weeks ago got an email stating a 30 day delay which I read was more that the phones haven't shipped yet and its been 30 days.
My estimated delivery has always been 9/21. Well I just got a new email stating phones are delayed with no new shipping date available. My 9/21 date is now gone from my app and only shows order date of 8/13.
Anyone else get delayed? I kind of wish I got the black and just skinned it to change up colors.

That's strange. What market are you in? I ordered the 256gb gray one on the 15/08. Received it on the 10/09. I'm in the UK.

A 30 day delay could mean the beginning of October (~ 10/8). Typically, they mean business days.
The release was 8/27, so the actual order date only matters for your place in line when they become available. The estimate also relies on every shipment being as large or larger than predicted.
Realistically, I ordered a (whatever) white Note 20 Ultra that looked really nice the whole four times I saw it without a case. One of those times was when taking it to be repaired because the adhesive under the glass magically began to peel and the other was when I sent it in for a trade-in. I got black this time.

I ordered mine on the 16/9, and it arrived on 17/9... I didn't even know stock shortages were a thing for this phone.
Of course they added the 'free watch' offer on the 17th, so I'm now having to go through the process of returning this day-old phone and ordering a new on just so I can get the offer, and there's probably going to be a shortage now..

I'm in Egypt. I ordered my phone from Samsung on 15/08 and was supposed to be delivered by the 7th of September. My phone was delayed for a week, then, Samsung decided to ship the phone without the gift leather case and without the 1-year accidental screen damage replacement card.
They sent an email stating that the gifts will be delayed for two weeks, however I received my phone yesterday.

D4rk4 said:
That's strange. What market are you in? I ordered the 256gb gray one on the 15/08. Received it on the 10/09. I'm in the UK.
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California, USA. Maybe has to do with the pink color delayed.

nirurin said:
I ordered mine on the 16/9, and it arrived on 17/9... I didn't even know stock shortages were a thing for this phone.
Of course they added the 'free watch' offer on the 17th, so I'm now having to go through the process of returning this day-old phone and ordering a new on just so I can get the offer, and there's probably going to be a shortage now..
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Click to collapse
What carrier was offering the free watch?

Update this morning. Order when from customizing to created and cancel button gone. Now 10 minutes later order is now "in process". Might be getting soon?!

And its shipped! Just got notification earlier this evening. Will be here in 2 days. Very excited.

Well...2day via fedex is a bust. "Potentially delayed" and stuck at the local fedex about an hour away...was suppose to arrive yesterday, no new delivery date posted. Samsung did offer an additional 5% off order once it delivers so that is good.
I've had 10 delays from this same fedex in the past, one being a month long fiasco. So I am not expecting my flip 3's anytime soon.
Worst case scenario I will just pick up the black flips at best buy or tmobile next week and call it a day.

I picked up the black one in store.