Related
Hi Brothers,
Yesterday i accidentally dropped my new sensation in water. I cannot wait for a long time to dry so i decided to heat it with air heater for 3 times. then i put the battery back the screen on but it was flickering i suddenly remove the battery and wait for it for half an hour. then i put the battery back. Now the screen is dim only i can see a little bit when room light is off.
I didn't touch my phone up till now.
Plz give me some suggestion what should i do and whats happened to the screen.
The key to fixing a soaked phone, any phone, is:
1) Never turn on the phone if you suspect water got in
2) Take out the battery immediately
3) Strip the phone as much as you can and let it sit in a container of uncooked rice or silica gel (must be filled & air tight)
4) Wait 3 days
5) Clean, assemble phone back together
6) Profit
7) ???
fayezkhan555 said:
Hi Brothers,
Yesterday i accidentally dropped my new sensation in water. I cannot wait for a long time to dry so i decided to heat it with air heater for 3 times. then i put the battery back the screen on but it was flickering i suddenly remove the battery and wait for it for half an hour. then i put the battery back. Now the screen is dim only i can see a little bit when room light is off.
I didn't touch my phone up till now.
Plz give me some suggestion what should i do and whats happened to the screen.
Click to expand...
Click to collapse
Ok Ok but what now
So you're screen is lit up but your phone doesn't boot?
The phone already busted!! time to buy new phone..lol
Sent from my HTC Sensation Z710e using XDA App
You weren't patient enough. Sorry,but the phone is fubared, and its only your fault.
Sent from my HTC Sensation Z710e using XDA App
tinky1 said:
You weren't patient enough. Sorry,but the phone is fubared, and its only your fault.
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
It is Repairable or not???
Ryanrenesis said:
So you're screen is lit up but your phone doesn't boot?
Click to expand...
Click to collapse
Every thing is ok....the phone is rebooting and touch is working only the problem is dim light
i think perhaps if you're lucky, only the screen is damaged, if that's the case, simply replace the lcd screen
fayezkhan555 said:
Every thing is ok....the phone is rebooting and touch is working only the problem is dim light
Click to expand...
Click to collapse
Take your phone to your local repair shop. You might find something else spoiled if u just changed the lcd screen.
Thanks Dude,
I just saw a video on youtube they showup the replacement but iam a little bit affraid to try.
I also found the new screen
http://www.smartphonebay.net/LCD-Screen-for-HTC-Sensation-4G-p/lcdp-htz710.htm
May need your confirmation,,,
Ryanrenesis said:
Take your phone to your local repair shop. You might find something else spoiled if u just changed the lcd screen.
Click to expand...
Click to collapse
We don't have HTC Repair centre over here.....
I would say u soak in in a bowl of uncooked rice for a few days. dont connect it to the charger and dont take it out of the bowl
also remove the battery and separetly put it in a bowl
if that doesnt fix it, you probably are looking at getting your screen replaced.
slimldj said:
I would say u soak in in a bowl of uncooked rice for a few days. dont connect it to the charger and dont take it out of the bowl
also remove the battery and separetly put it in a bowl
if that doesnt fix it, you probably are looking at getting your screen replaced.
Click to expand...
Click to collapse
Thank you let try this first.........what should it really do?
fayezkhan555 said:
Thank you let try this first.........what should it really do?
Click to expand...
Click to collapse
It will absorb water trapped in your phone via evaporation. Better yet is to get the stuff meant for humidity control that you put in moist rooms...I believe this is Calcium Sulphate. (CaSO4) It should be much better than rice and is available at grocery stores and home improvement stores.
http://www.drierite.com/
Matt
mrg02d said:
It will absorb water trapped in your phone via evaporation. Better yet is to get the stuff meant for humidity control that you put in moist rooms...I believe this is Calcium Sulphate. (CaSO4) It should be much better than rice and is available at grocery stores and home improvement stores.
http://www.drierite.com/
Matt
Click to expand...
Click to collapse
Ok...i will search for it in the market. but i have doubt it may work.because this procedure must be first than putting the battery in phone when it was first time sink in water
I mean to say as i already put the battery back in phone when it was sink and dry and the screen became dim
slimldj said:
I would say u soak in in a bowl of uncooked rice for a few days. dont connect it to the charger and dont take it out of the bowl
also remove the battery and separetly put it in a bowl
if that doesnt fix it, you probably are looking at getting your screen replaced.
Click to expand...
Click to collapse
It is now the fourth day of it inside the rice bowl. So i took it out and try it but the result is the same dim screen... What should now????
fayezkhan555 said:
It is now the fourth day of it inside the rice bowl. So i took it out and try it but the result is the same dim screen... What should now????
Click to expand...
Click to collapse
Well, unless you have insurance, you are out of luck. I would look into repair centers that may be able to fix it.
Matt
mrg02d said:
Well, unless you have insurance, you are out of luck. I would look into repair centers that may be able to fix it.
Matt
Click to expand...
Click to collapse
Thanks man....just waiting for your reply. Any how thiis model has been shipped from uk as i also contacted the HTC people via e-mail. i asked them to give me an autherized HTC repair center address in my country and they reply as below:
Dear Mohammad Fayez,
Thank you for contacting HTC.
With reference to your query, we are really sorry to hear that you dropped your phone into water, but we have no authorized service centre in Pakistan temperarily, we suggest you to send the phone to your retailers to check whether they can repair your phone or not.
If not, you have to send the phone to other country for servicing, we've checked the S/N provided and found that you phone was shipped to UNITED KINGDOM, thus the warranty and service will be supported by HTC UNITED KINGDOM.
You can send your phone to its shipping country UNITED KINGDOM or you can send it to other globle service regions(United States, Hong Kong, Singapore, Taiwan) for service.
Our service center in Singapore would be glad to service your phone.
Please be informed that there will be a checking fee of around SGD $53.5 no matter whether the phone is in warranty or not. If the phone is still within warranty period and the problem occurred on it is covered by our warranty policy, the replacement of the parts will be free of charge.
Singapore care center address: No.1 Harbour Front Ave, Building name: Keppel Bay Tower, #01-06，098632 Operating time:10:00-19:00 Monday-Friday, 10:00-15:00 Saterday.
If you want to mail your phone to SG, please be kindly informed of our GWS policy:
1. We can only accept bank money transfer
2. All the delivery charges (2-way)
3. When the device is delivered back to you, all charges that are related to DHL as HTC would deliver the device to you via DHL
4.Maybe Customs in your local country should be charge you fee for import.(please kindly contact with your local country's DHL for details)
5.If the defective is not covered by HTC Limited Warranty Statements, there would be repair charges as well.
6. Bank transferring fee and currency exchange fee will be absorbed by user not HTC.
Please back up your personal data and remove off the battery ,battery cover, SIM card, SD card before you want to send your phone for repair.
For service over the phone, you can also call your nearest hotline:
Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again.
We look forward to be of service to you again.
Ｂest regards
Bella
fayezkhan555 said:
Thanks man....just waiting for your reply. Any how thiis model has been shipped from uk as i also contacted the HTC people via e-mail. i asked them to give me an autherized HTC repair center address in my country and they reply as below:
Dear Mohammad Fayez,
Thank you for contacting HTC.
With reference to your query, we are really sorry to hear that you dropped your phone into water, but we have no authorized service centre in Pakistan temperarily, we suggest you to send the phone to your retailers to check whether they can repair your phone or not.
If not, you have to send the phone to other country for servicing, we've checked the S/N provided and found that you phone was shipped to UNITED KINGDOM, thus the warranty and service will be supported by HTC UNITED KINGDOM.
You can send your phone to its shipping country UNITED KINGDOM or you can send it to other globle service regions(United States, Hong Kong, Singapore, Taiwan) for service.
Our service center in Singapore would be glad to service your phone.
Please be informed that there will be a checking fee of around SGD $53.5 no matter whether the phone is in warranty or not. If the phone is still within warranty period and the problem occurred on it is covered by our warranty policy, the replacement of the parts will be free of charge.
Singapore care center address: No.1 Harbour Front Ave, Building name: Keppel Bay Tower, #01-06，098632 Operating time:10:00-19:00 Monday-Friday, 10:00-15:00 Saterday.
If you want to mail your phone to SG, please be kindly informed of our GWS policy:
1. We can only accept bank money transfer
2. All the delivery charges (2-way)
3. When the device is delivered back to you, all charges that are related to DHL as HTC would deliver the device to you via DHL
4.Maybe Customs in your local country should be charge you fee for import.(please kindly contact with your local country's DHL for details)
5.If the defective is not covered by HTC Limited Warranty Statements, there would be repair charges as well.
6. Bank transferring fee and currency exchange fee will be absorbed by user not HTC.
Please back up your personal data and remove off the battery ,battery cover, SIM card, SD card before you want to send your phone for repair.
For service over the phone, you can also call your nearest hotline:
Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again.
We look forward to be of service to you again.
Ｂest regards
Bella
Click to expand...
Click to collapse
Ouch! $53.00 just to LOOK at it?!
Sounds like you may be heading for a costly repair.(and big headache with all the shipping and customs crap) Another idea is to sell it as water damaged but partially working. Someone that knows how to fix them themselves may want to buy it from you. You could then use the money to put toward buying a new one.
A final idea would be to ASSUME it is the screen. Get a new digitizer and fix it yourself. (videos on the web show it being done). If this doesnt solve the problem, I would sell it for parts and save for a new one. I dont think I would give HTC all that $$$ and then wait for ages to get it back. (Or, HOPE to get it back AND working) Sounds like you will pay a minimum of $100.00 just to have HTC have a look at it. (Their FEE plus shipping both ways). I would go the self-fix method with a new digitizer.
EDIT:Not digitizer, LCD.
Matt
Hey all there,
do you have any experiece with this spare part distributor?
I need a spare part for my HTC Sensation but I'm not sure if this shop ist worth my money.
So what do you think?
I recently bought some small tools ans sticker and course I will share my experience here.
*bump*
Yesterday I asked for a invoice copy for ustoms duty purpose.
Today I got it. So customer service seems to be ok.
I was looking at these guys for a replacement speaker on my evolution 3d .
I was wondering if there has been an update on your order?
I can report, that my package arrived well covered and with the ordered pieces.
The stickers are ok, well what shouldt they do wrong?
The tools look cheap, I think.
So I'm still not sure to order there. And 40€ is a lot of money for me, because I'm still on-the-job training. If loosing the money wouldn't hurt so much, I wouldt definitely give them a try.
I'll give an update when I've made a decision.
As far as I know, they're the most reputable...the guys off Ebay for example will give you rear housing but part wasn't cut to exact dimensions...or missing something very minor but meaning whole part cannot be used...
Sent from my Galaxy Nexus using Tapatalk
I decided not to order there.
I ordered on a trader from Great Britain for a much cheaper price. Hope the LCD is no fake.
Update:
It looks not like a fake, but i haven't had time to reassable my phone yet.
I've bought a number of spare parts for my i9100 and N7100 there, and all I can say about them is praise.
The delivery time seems a bit on the long side (took about 10 days for delivery to France each time), but customer service is excellent and the prices are the lowest I been able to find anywhere on the market...
As far as I'm concerned it's a go, you can order from them anytime, even blindfolded...
---------- Post added at 10:23 PM ---------- Previous post was at 10:17 PM ----------
Daemon_necis said:
I can report, that my package arrived well covered and with the ordered pieces.
The stickers are ok, well what shouldt they do wrong?
The tools look cheap, I think.
Click to expand...
Click to collapse
Granted, the 3$ toolkit for Samsung devices I bought there looks equally cheap. But it still accomplishes the job more than is needed.
Also, keep in mind that such toolkits are most often made by device manufacturers themselves, parts4repair.com has nothing to do with this whatsoever (save that they're reselling them for a -small- profit, obviously ).
flop
I Ordered Some Parts For My Bionic And Were Missing Parts, Ended Up Reordering, Like They Wanted Me To Do. They Were supposed To Refund It Back And They Didnt. Basically They Lied To Me.. Stay Away There Are Other Places To Get Parts...
blazzher said:
I Ordered Some Parts For My Bionic And Were Missing Parts, Ended Up Reordering, Like They Wanted Me To Do. They Were supposed To Refund It Back And They Didnt. Basically They Lied To Me.. Stay Away There Are Other Places To Get Parts...
Click to expand...
Click to collapse
Any examples for other better places?
Just ordered a camera for my i9100 from them and it came with a big scratch that appears big and pink on all my photo's .
Bought a HTC Sensation volume buttons flex cable and a set of screws and came as expected. The volume buttons had an issue and I asked them for a replacement via email, which they answered and sent a new one for free. Happy with them.
Got scammed
Ordered a housing assembly for htc desire hd and three batteries. The cover assembly had two parts which were used and had worn out contact surfaces. The batteries run out of life really fast (as fast a 2 year old battery and some even faster), they have been marked as e.g. "LQ" and using a battery tester app they give results varying between 800-1100mah for the dhd battery that should be 1230mah.
They've answered to emails with varying delay of 4-7 days, but to my latest email i haven't gotten a reply, when i asked them to send me instructions to return the package. They seem to be purposely delaying the case by asking silly questions i've already given them an aswer to. It's been almost a month and a half since my first email to them.
Going to report them to my credit card company so they will take it from here.
I bought a Full Housing Cover and a Complete Screen Assembly with Bezel for my Galaxy S II i9100, and they were out of stock. Waited for two weeks and they were still out of stock. Asked for a refund 4 days ago and they haven't replied yet or issued the refund. I'm glad I paid with paypal. If by the end of the week they still haven't issued a refund, I'm going to report them.
EDIT: They issued a full refund to my paypal today.
review parts4repair.com
I bought a full housing form Samsung Galaxy Note N7000 and 2 cover camera lens on 4/11/2013.
Products are handed over to carrier on 7/11/2013 (SingaporePosts...very good assistance and fast answer: vote 5 stars!!!) and it shipped on 12/11/2013 by naval ship (very bad!!!).
Shipping arrives in Italy (to Milan) on 04/12/2013 ( 1 month) but the product is been blocked to Italian mail customs up to 21/12/2013 for controls because it was declared as "fashion accessory" for a value of €1.
I was almost certain that the product would be blocked, but unexpectedly, it is unlocked on 12/27/2013 and delivered today 23/12/013.
With much surprise I enjoyed an excellent packaging and protection product.
Overall I'm pretty pleased with parts4repair.com even if I wrote them all history and I said them that I don't buy no more from them just because delivery times are too long.
I would add that every time I contacted parts4repair for a problem about shipment, they answered me immediately, in 24 hours to my email
Be warned!!!!
Before ordering a replacement screen for my TF700 I checked for positive or negative experiences with Parts4Repair.com here on XDA. Only found this thread and decided to try it.
I ordered a V02 of the screen for $ 97,90 including shipping on 24/08/13 and received an incompatible version V01 on 10/09/13. After sending an email the same day I received an email asking me to return the screen back to them. (needed to return it to China for $ 13,- without tracking, which I found expensive enough). Four days later I receive an automatically generated email where they state that the purchase is refunded through PayPal.
On 25/10/13 they confirm reception of the screen and confirm (again) to refund (as they didn't have the V02 screen!).
As of yet (08/01/14) I haven't received a refund.
So Parts4Repair.com first sends a wrong item, then doesn't have the ordered item at all, confirms twice to refund and in the end doesn't do anything.
PayPal wasn't any help either because they requested a tracking number, after I had already send it back and they refuse to look at the emails confirming the return of the screen.
Just to add my voice. Ordered a chip for my sammy October / November... One month - nothing... started chasing and they said it had been sent... oddly the tracking date it was sent was when I complained.... Too late to place a Paypal complaint in.
Any way - eventually got it on the phone and found it was DOA - was sold tested. Not only that the the BGA balls where not great.
I've had the chip pulled off again and now have an RMA ( although no postal address Ahhhhh ) so dependant on postage I'll send it back.
What worries me is if I send it will I actually get a refund or fobbed off ? I wasnt cheap but for piece of mind I may just....
Over all...
Comms 2/10
Speed 1/10
Quality of Product 1/10
I would love to know about other suppliers as others have asked for items like chips....
Terran
Parts4repair
Did anyone here ordered something from this site (parts4repair) recently?, i bought a replacement LCD for my LG G2 and i checked the USPS option for shipping, how can they ship via USPS if they ship from china, do they have some kind of warehouse in the US?, Did anyone here got his order via USPS? How long did it take to arrive in that case?...
I ordered a fullhousing cover and a digitizer for my broken huawei ascend mate and today i think its scam..
timeline:
05. Mai 2014 ordered and paid with paypal
07. Mai 2014 p4r: We are sorry for that , As for the Full Housing Cover we will ship without button ,ok?
07. Mai 2014 me: ok
08. Mai 2014 p4r: we will ship without the buttons. and refund US$ 3 to you ,ok?
08. Mai 2014 me: ok
09. Mai 2014 p4r: ok , thank you for your confirming. we will ship , and we will refun to your paypal ,ok
09. Mai 2014 me: Is there a reason for not shipping it yet?
12. Mai 2014 p4r: we are sorry for that ,,it was still out of stock. could we refund first ,or ship out others
12. Mai 2014 me: what exactly was (is) out of stock?
13. Mai 2014 p4r:we are sorry for that . the Full Housing Cover can 't ship ,the others is ok
13. Mai 2014 me: what?!....
how to get back money?
i bought a lcd p600 samsung flex cable(arrived)
lg l7 digitizer+frame(arrived)
and today i just bought my p600 lcd+digitizer (on its way trought dhl)
300 usd
Hi Friends,
I just ordered my HTC One XL LCD+Glass+Bezel and waiting for its delivery.
This is what I ordered:
HTC One XL LCD+Glass+Bezel for 56.90
Here in India this phone is not sold so spares are also not available. Fingers crossed.
Will update once I get the part. Lets see how it goes.
Cheers
parts4repair.com
The 18th of June I ordered 2 new glass for my Samsung galaxy tab pro 8.4 and payed $70 for the glass and $40 for DHL shipping I got my packaged the 23rd of June so fast delivery.
But what I got was not what I ordered so I mailed them they denied first that they had done anything wrong, so I took some pictures of the wrong glass laying beside the right one, then they admitted they sent wrong item, and now the hell started.
I wanted them to send the right items, and then I could maybe send the wrong ones back after all it was only $70 in sell value,
they denied that said I had to send back first and when they got the items they should send me my ordered items.
I gave in and sent their items back for $26 it took about a month for them to get the items, now when they shall send me my items they say they only have white ones,
I ordered 1 black and 1 white, I said it was OK to send 2 white instead and I asked how they would refund me the shipping cost I had when returning their items, then they say that if I want refund they will send the items with snail post.
Now I starting to get really pissed what was started as something I thought was cheap, ended up quite expensive and I have still not seen what I ordered.
SO ALL I CAN SAY, STAY AWAY FROM THIS COMPANY.
Just Dropped my one week old moto g about a foot from the floor and the glass has cracked, gutted
wow i cant believe how fragile they are it only slid off the couch onto the laminate floor, serious try not to drop it !
anyway just wondering what my options are about getting it replaced, i purchased it from phones4u, could i get it repaired through them or what ??
any suggestions would be really gratefull
shootomanUK said:
Just Dropped my one week old moto g about a foot from the floor and the glass has cracked, gutted
wow i cant believe how fragile they are it only slid off the couch onto the laminate floor, serious try not to drop it !
anyway just wondering what my options are about getting it replaced, i purchased it from phones4u, could i get it repaired through them or what ??
any suggestions would be really gratefull
Click to expand...
Click to collapse
i have no idea to help you but,
Could you please post a picture of that cracked screen ?
cant post a picture as ive not got another camera, it would be hard to take a picture of it anyway, it is a crack right across the phone ;(
It's not just the screen but also the Gorilla glass you have broken ( Correct me if I am wrong ) so according to me you should go to Moto's service center as only they can replace your screen.
PrimeNexes said:
It's not just the screen but also the Gorilla glass you have broken ( Correct me if I am wrong ) so according to me you should go to Moto's service center as only they can replace your screen.
Click to expand...
Click to collapse
sorry for the confusion it is the glass that has cracked, the screen is ok and responds to touch ok aswell, ive contacted motorola and ive got to send it to them for repair, chargeable of course but dont know how much untill i have a quote, i will let everyone know how much it was when its sorted.
Well how much did it cost ? It was unfortunate you broke your new phone Well but it's a good lesson for others
UPDATE:
Ok so i contacted motorola via email last week and they told me to return the phone to here : https://extranet.sbe-ltd.co.uk and they would send me a quote for the repair price, but i should have my phone returned within 5 days.
so i sent it, in the meantime i checked out sbe-ltd.co.uk out on the net and i was shocked at the poor reviews they were awfull,
i was worried that i would never see the phone again.
anyway i waited a week and to my surprise on saturday morning the postman delivered it !
i opened the packaging and it was in a white box in bubble wrap, i was gobsmacked !!!
they sent me a Brand New Moto G free of charge !!!
HAPPY DAYS !
Hey year SBE do that! I work for there rival. Most likely did not have parts in stock so unit swap was done. Just curious how much did it cost and where did you get your moto g from?
Sent from my XT1032 using xda app-developers app
Arf I have the same problem.
My screen is cracked!
Nobody want to repair it in france...
shootomanUK said:
UPDATE:
Ok so i contacted motorola via email last week and they told me to return the phone to here : https://extranet.sbe-ltd.co.uk and they would send me a quote for the repair price, but i should have my phone returned within 5 days.
so i sent it, in the meantime i checked out sbe-ltd.co.uk out on the net and i was shocked at the poor reviews they were awfull,
i was worried that i would never see the phone again.
anyway i waited a week and to my surprise on saturday morning the postman delivered it !
i opened the packaging and it was in a white box in bubble wrap, i was gobsmacked !!!
they sent me a Brand New Moto G free of charge !!!
HAPPY DAYS !
Click to expand...
Click to collapse
That is awesome! Congrats!
shootomanUK said:
UPDATE:
Ok so i contacted motorola via email last week and they told me to return the phone to here : and they would send me a quote for the repair price, but i should have my phone returned within 5 days.
so i sent it, in the meantime i checked out out on the net and i was shocked at the poor reviews they were awfull,
i was worried that i would never see the phone again.
anyway i waited a week and to my surprise on saturday morning the postman delivered it !
i opened the packaging and it was in a white box in bubble wrap, i was gobsmacked !!!
they sent me a Brand New Moto G free of charge !!!
HAPPY DAYS !
Click to expand...
Click to collapse
That's amazing, but can you tell us how much it cost you ?
I just cracked the glass on mine and it is only 1 month old.
Thanks.
blindscout said:
That's amazing, but can you tell us how much it cost you ?
I just cracked the glass on mine and it is only 1 month old.
Thanks.
Click to expand...
Click to collapse
they sent me a Brand New Moto G free of charge !!!
shootomanUK said:
UPDATE:
Ok so i contacted motorola via email last week and they told me to return the phone to here : https://extranet.sbe-ltd.co.uk and they would send me a quote for the repair price, but i should have my phone returned within 5 days.
so i sent it, in the meantime i checked out sbe-ltd.co.uk out on the net and i was shocked at the poor reviews they were awfull,
i was worried that i would never see the phone again.
anyway i waited a week and to my surprise on saturday morning the postman delivered it !
i opened the packaging and it was in a white box in bubble wrap, i was gobsmacked !!!
they sent me a Brand New Moto G free of charge !!!
HAPPY DAYS !
Click to expand...
Click to collapse
Great that you got it sorted. I dropped my Moto G from a small height today and the LCD has completely bled, I can just about use the phone. Annoyingly, not a single cosmetic scratch! Kind of surprised it got damaged so easily. Just to clarify, you weren't insured? I'm thinking of going down the route you've outline in order to get this sorted. Did you just email motorola and they commissioned the repair through SBE? Any details you could give of your process that might help me receive a free replacement too would be massively appreciated :good:
Mail them here, i have come to this conclusion.
Also buy a case, i will be now lol - I thought it was gorrilla glass.
solowkey said:
Mail them here, i have come to this conclusion.
Also buy a case, i will be now lol - I thought it was gorrilla glass.
Click to expand...
Click to collapse
Sent it off to the service centre today, fingers crossed! I know, guess the G is a little more fragile than we thought - definitely buying a case if they send me a new one.
galaimo said:
Sent it off to the service centre today, fingers crossed! I know, guess the G is a little more fragile than we thought - definitely buying a case if they send me a new one.
Click to expand...
Click to collapse
Hope it comes through, you just emailed them from the page i linked yeah? havnt had chance yet...
solowkey said:
Hope it comes through, you just emailed them from the page i linked yeah? havnt had chance yet...
Click to expand...
Click to collapse
I just rang up and explained the damage, they then emailed me the details regarding repair. The address for the the service centre is the same one used by the OP, SBE LTD, so I'm feeling hopeful. I'll keep you update with how it pans out :good:
Just emailed them and got a response telling me to phone a american number and that it would be $125, Hoping the wires have been crossed somewhere as this is no good in the UK!
Jacques993 said:
Just emailed them and got a response telling me to phone a american number and that it would be $125, Hoping the wires have been crossed somewhere as this is no good in the UK!
Click to expand...
Click to collapse
Nah that's not correct. Here's the email I received when I asked about repair:
hank you for contacting Motorola.
We are sorry that you have been experiencing a fault with your Motorola phone and due to this we would like to suggest that you send your phone to our repair centre. The address for our repair centre, for our UK based customers, is:
SBE (UK) LTD
Unit 2A Motorola Repair Centre
Beaver Industrial Estate
Beaver Road
Ashford, Kent
TN23 7SH
When sending your phone to our repair centre we would recommend that you follow the guidelines below:
• That the phone is protected and cushioned within its packaging and sent for repair using a jiffy bag.
• That you ask for proof of postage at the Post Office.
• That your phone is insured against loss and damage.
• That when posting to us that you use a service that has track and trace.
In addition to the recommendations above we would also request that you:
• Keep a note of the IMEI number of your phone (this can be found on the back of the phone under the battery, the side of the box, or by dialing *#06# on the main screen of your handset).
• Please do not send any accessories with your phone including the battery, memory card, sim card, charger, back cover, original box etc with your phone. If any accessories are required then we will request this from you but please note that the repair centre may not return any unnecessary items.
• Please do backup any contacts, pictures, games and ring tones as there is a high risk during repair that these will be lost during the repair process
Lastly we would also request that you include a note with your phone with the information:
• A description of the fault
• Your name, return address and a daytime telephone number
• The reference number provided by Motorola which can also be found at the top of this email
• A copy of your proof of purchase (not the original)
Motorola will repair and return your phone free of charge under the warranty conditions. If in the event that your phone is found to be out of warranty by the repair centre then please be advised that a quotation and handling charge may be applied. Any damage caused by using unauthorised operating systems, tampering or altering the device firmware will void your warranty and you may be charged for repair.
You can expect the phone to be repaired within 10 working days from its arrival at our repair centre but please allow additional days for postage. Please also note that Motorola do not accept claims for losses incurred by customers not following the process detailed in this message.
If you wish to track your repair then please visit: http://extranet.sbe-ltd.co.uk using your IMEI number from your phone.
We fully appreciate the inconvenience that this has caused and we hope to resolve this for you.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 0870 901 0555 to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 8:30am and 6pm Monday to Friday and Saturday 8am to 2pm.
Kind regards,
Motorola Mobility
UPDATE
Just got a knock at the door from the postman with a white box containing my Moto G with a brand new screen replaced under warranty free of charge! This is despite my device having an unlocked bootloader. I'd urge anyone who is hesitant (as I was) to send off their damaged Moto G. Despite the poor reviews all over the net, it seems SBE are offering a quality repair service. :good:
Unfortunately my phone recently had a death match with my porcelain floor. The floor won taking out the honor 8 screen within seconds.
The good news is that the screen should be under warranty.
Currently there is a ticket with Huawei to get it repaired.
This was only yesterday that I submitted all the asked for information via email.
Now I am wondering about how long it takes for Huawei to get back to you. And how long it takes from sending the phone in to getting it back.
Anyone have experiences with return and repair?
i had an experience, tho , i live in india , and honor takes their time and it will be somewhat late.. but i cant tell anything about your region, depends totally upon the region,
In Malaysia, I heard it can take 2-3 weeks
They told me 7 to 10 days.
Unfortunately it is a OOW Repair. Screen destroyed.
They said I didn't register it on time, and I swear I did.
It was within the 3 month screen repair window, but not unusual for companies to be strict ( even if you messed up along the way)
as i said, defferent in defferent regions
The screen is under Honor's warranty for accidental damage?
br.moss said:
The screen is under Honor's warranty for accidental damage?
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i think, they will charge for any additional hardware damage,
thilak devraj said:
i think, they will charge for any additional hardware damage,
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The Screen is covered fully the first 3 months I believe.
As long as you register within the first 30 days (I thought I did)
eracet said:
The Screen is covered fully the first 3 months I believe.
As long as you register within the first 30 days (I thought I did)
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for me tho, they charged..
eracet said:
The Screen is covered fully the first 3 months I believe.
As long as you register within the first 30 days (I thought I did)
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Click to collapse
Interesting, too bad I didn't register :crying:
br.moss said:
Interesting, too bad I didn't register :crying:
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The cost really isnt that bad for a screen repair.
I know that it was 100$ for me .
If I did it locally it would of been at least 180$ taking the same amount of time.
Seems as though most companies that do screen repair can only do samsung or Iphones.
Silly but I guess it makes sense for them not to carry all screens in stock.
How long is it in the US?
only 20 bucks more than the deductible on passport 2.0 for the axon 7. guess that warranty isn't so special
It took around a week in Finland for repairing the back glass.
Ok, my screen got repaired in the US recently. It took 10 days in total from the day I reported the broken screen glasses to the day I received the phone back. From the day that the repair center in TX, US received my UPS shipment to the day it got repaired and shipped out, it was 3 days, or 2 days from the day they noticed me by email that they have received my phone to the day they emailed me the phone has been shipped back to me. I consider this is a pretty good record for Customer Service like this in the US. The UPS return shipment from the repair center to me is Air shipping (two days). It came back with a Huawei box--despite I used a very small box to ship the phone to them--and a contact card and a Huawei pen. The screens -- front and back, as well as the frame--were all replaced with a new set, marked with FRD-L14 despite the original one was FRD-L04. The OS was reset by them, which I guess was done for testing the installation and so on. I didn't ship the phone to them immediately after I received the UPS label from Huawei; otherwise, it could be sooner, I guess. I am satisfied with the service so far.
i2000s said:
Ok, my screen got repaired in the US recently. It took 10 days in total from the day I reported the broken screen glasses to the day I received the phone back. From the day that the repair center in TX, US received my UPS shipment to the day it got repaired and shipped out, it was 3 days, or 2 days from the day they noticed me by email that they have received my phone to the day they emailed me the phone has been shipped back to me. I consider this is a pretty good record for Customer Service like this in the US. The UPS return shipment from the repair center to me is Air shipping (two days). It came back with a Huawei box--despite I used a very small box to ship the phone to them--and a contact card and a Huawei pen. The screens -- front and back, as well as the frame--were all replaced with a new set, marked with FRD-L14 despite the original one was FRD-L04. The OS was reset by them, which I guess was done for testing the installation and so on. I didn't ship the phone to them immediately after I received the UPS label from Huawei; otherwise, it could be sooner, I guess. I am satisfied with the service so far.
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What is damage of your phone before? Both sides and frame?
freemannhp said:
What is damage of your phone before? Both sides and frame?
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Dropped the phone on the bottom frame and rolled down the stairs and then cracked the back and front glasses. The earjack plug hole got squeezed a little bit. That may be the worst scenario I can imagine. The phone was still functional as a tank. Glad they fixed everything for free very quickly
Here is a follow up of what has happened since my last post here.
I had to get the order for the out of warranty screen repair tied to the account. Mostly did this though phone conversations and they took my order number of the screen repair.
After a few days when they had to "verify" my information I finally received my UPS label.
They wanted everything packaged well and removed the Sim and SD card.
Dropped in my local UPS store.
It took about 4 days to get a verification that it was delivered to Texas. This was a Hauwei notification that said it was delivered.
Totally confused since it said delivered but had my address on the email I received.
The next day I received an email saying they have it in possetion and looking at what needs to be done.
A few more days go by.
Then I get a conformation that they are sending a replacement unit to me..
A few more days go by ( Over all 10 days total )
I received a box . It had a pen on top , a business card and a new phone in the bottom wrapped up in 4 different packaging.
This was not my old phone, I guess they didn't want to fix it .
The only issue I had was had to reinstall all of my apps and get everything set up .
So far its working well. Had a new case and screen protector I purchased to keep it from getting destroyed again.
Let me know if you have any questions about what happened.
eracet said:
Here is a follow up of what has happened since my last post here.
I had to get the order for the out of warranty screen repair tied to the account. Mostly did this though phone conversations and they took my order number of the screen repair.
After a few days when they had to "verify" my information I finally received my UPS label.
They wanted everything packaged well and removed the Sim and SD card.
Dropped in my local UPS store.
It took about 4 days to get a verification that it was delivered to Texas. This was a Hauwei notification that said it was delivered.
Totally confused since it said delivered but had my address on the email I received.
The next day I received an email saying they have it in possetion and looking at what needs to be done.
A few more days go by.
Then I get a conformation that they are sending a replacement unit to me..
A few more days go by ( Over all 10 days total )
I received a box . It had a pen on top , a business card and a new phone in the bottom wrapped up in 4 different packaging.
This was not my old phone, I guess they didn't want to fix it .
The only issue I had was had to reinstall all of my apps and get everything set up .
So far its working well. Had a new case and screen protector I purchased to keep it from getting destroyed again.
Let me know if you have any questions about what happened.
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Overall 10 days seem pretty common and relatively quick nowadays. If you had made a backup before sending it to them, you may have avoided the app reinstallation process. Thank you for sharing!
i2000s said:
Overall 10 days seem pretty common and relatively quick nowadays. If you had made a backup before sending it to them, you may have avoided the app reinstallation process. Thank you for sharing!
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I forgot to mention that they overnighted the phone back to me.
So it was the next day air that I received the phone.
Very fast return time.
Anyone else broken their screen? Was golfing and hit a big bump and the phone fell out and hit the concrete. There are now several cracks through it but everything works fine. Luckily I bought the 6 month warranty but has anyone gone thru this? Website says 7-9 days. They offer no temporary replacement but I still have my old Samsung S8+. Not sure what other people would do in this situation.
I just chatted in and apparently I never activated my 6 month protection plan on the device. They had me contact Servify who said it is activated and the repair process goes through them not One Plus. This is strange
Also said the 6 month protection plan is a one time use so its void after this.
By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/
I broke My OP7 pro and sent it in for repair from Denmark to Poland through Oneplus
Price is aprox 164 euro
The repairdate is sofar estimated to 12 days from arrival to workshop(I'm still waiting that they start repairing)
dropped mine on the concrete on a parking lot..3 cracks on 3 corners
long story short: sent it for repair to the netherlands and after 1 week i got it back
i payed around 200€ and everything got replaced ( no warranty of course)
6 month warranty was $39, deductible is $49 so Im saving a little. Although they haven't asked for that $49 yet
Repair was approved by One Plus. Got a prepaid overnight FedEX shipping label, phone is going to the Acer Repair Center in TX. Now I need to backup everything ughhhh
I guess on the bright side I get to use my S8+ camera again haha
Bummer, but good they will repair it...
Think I have everything backed up. Dropping it off tonight
First time I ever broke a phone was with my 7 Pro I think it ended up being $227 or 247 total after everything to send to them, repair screen, and send back. No warranty obviously since again... Never even came close to breaking a phone prior to this one... But I've also always had Samsung devices with protecting cases. I kinda skimped on it this time so 100% my fault.
Who Am I? said:
By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/
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i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.
Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff
strictlyphat said:
i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.
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Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
Sent from my GM1917 using Tapatalk
Who Am I? said:
Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff
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They have a dedicated app...
Sent from my GM1917 using Tapatalk
Limeybastard said:
Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
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On to of the fact that there is no lip on this one. Almost like using nothing in it. Feels great but no protection
Just use ringke fusion x from now on, its the best case i might have dropped my phone twice and the phone is perfectly fine.
Servify emailed me 8 questions on Weds and I sent it back. Going on 48 hours since I sent it in and still no shipping label
I shipped it out on Aug 19th and just got a shipping notification today that its headed back to me. Ridiculous.
Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next
Who Am I? said:
Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next
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So how much did this end up costing you overall? Or is that what you are currently contending?
$49, the deductible