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Returned My 2ND G2X , Now Im Stuck With Blackberry :-(

Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.

i work at a tmobile store and we get shipments every business day. no deliveries saturday/sunday
dont know why they wouldn't be getting anything til after mothers day. plus we only get notifications 4 days ahead of time of what the shipment contains.

charlieb620 said:
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
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Did you use a debit card or cc? They dont give you money back? I'm thinking about returning mine... They give you store credit back?

was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.

it was a tmobile seller not a tmobile retailer. they said i can use the credit to go to a actual tmobile store to purchase it. im waiting because i dont want any problems. i know all cell phones have issues but i would rather have a issue that can be fixed by a soft mod or something.

You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.

grenademasta said:
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
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Samsung amoled only has better blacks.... g2x has amazing color and screen... better them mt4g way better then hd7, evo is out of conversation .... super amoled is nice but those phones feel cheap and touch wiz is ridiculous
although
samsung said no more locked bootloader
still
for now
I say g2x and sensation are best choices
sent from my G2X with no regrets

suhailtheboss said:
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
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is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?

Just got G2X for the wife, fast phone. There is slight bleeding but very minor and how many G2x I have to go through for it to be perfect.
I'm waiting for SGS2 myself. Superamoled has more pop to its colors. G2X has more natural white. Superamoled + should be better and bigger screen.
Sent from my SGH-T959 using XDA Premium App

crazythunder said:
is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
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as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.

My story:
My phone had bleeding/rebooting issues so I decided to exchange.
Called T-Mobile and explained the issues.
CCR told to pack it and send it to T-Mobile Return Center and call them as soon as I shipped it with the tracking number and they will send me the exchange right away. (cool)
I went to my UPS online account, created a shipping label (with tracking number).
Called T-mobile again and told them:
- I just sent my defective phone back here is the tracking number ........ .
CCR started ordering my replacement (took some time, apparently was having a hard time).
At the end, CCR said to me: Okay I had to cancel your order and we will reimburse your money in a couple of days, and we will need to make a new order. (thats when it came to me)
- Can I bye it at my local store so if it has any problem I can exchange in-store?
CCR: Sure thats very smart of you.
No restocking fee, they will pay my shipping.
Already bought it at the store and will be sending the other one tomorrow.
- The new one has the same bleeding problem, same poor signal strengths. At least I haven't had any reboot YET. Will wait for a couple of days without rooting to make sure it is not a rooting issue.

suhailtheboss said:
as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
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but this doesn't apply if i bought it online through tmo, correct?

crazythunder said:
but this doesn't apply if i bought it online through tmo, correct?
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check your confirmation email from T-Mobile.
This is what mine says:
Return Policy
To receive a refund or exchange, you must return the device within 20 days of the date of your purchase (30 days in California). All original contents must be undamaged and in good working condition, and you must provide your proof of purchase. All devices received as part of a promotional offer (for example, "Buy One Get One Free," etc.) must be returned and some limited edition and other devices may not be refunded or exchanged. You may also be required to pay a restocking fee.
To complete a return or exchange please follow these directions:
Return all devices in their original packaging, including accessories and literature.
Obtain a Return Form and shipping information by visiting T-Mobile online at www.T-Mobile.com/returnupgrade or by contacting Customer Care at 1-800-937-8997.
Send the device via a traceable carrier (such as UPS, FedEx, or DHL), retain shipping information for your records, and insure the package for the full value of the device.
Returns must be received by T-Mobile within 20 days from the date of your purchase (30 days in California).
Accessories: To receive a refund of any accessories purchased, you must return the accessories within 30 days of purchase, along with your proof of purchase.
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thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.

crazythunder said:
thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
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keep us updated.
i work in a tmobile store and always check every g2x before it goes out. pretty much every single one i've seen has had some sort of bleeding (opened at least 15 boxes in store)
so honestly i think the best bet is to get a replacement or repair done by LG directly instead of just exchanging it for another one.
my g2x also has a bit of bleed, but i'm going to wait till CM7 comes out to see if its noticeable or not.
everyone should keep in mind that these phones do come with a 1yr manufacturers warranty, and the screen bleed issue does fall under that warranty. so even if you miss your tmobile exchange window, you're still covered.

[Q] Why am I responsible for shipping charges for Dust under screen repair??

A decent amount of dust has showed up in a spot about 1/2 inch from the very top at the edge top right corner of the screen. Since I purchased the phone at Walmart they said talk to TMO or HTC. I called TMO and they told me dust under the screen doesn't seem to qualify as "manufacture defects" so they wont exchange it for me there, they said call HTC. I call HTC and they fill me in on all the details associated with the repair process etc.. My question is this: why am I responsible for shipping charges on a manufacture defect? On top of that, if they don't deem unwarrantable then I am charged a $39 or less triage fee.... Why am I also gonna be out of a phone for the next 6-10 days without compensation?
I just don't understand the logic behind this. Anyone have any advice, or explanation?
Thanks,
Joseph

mesajoejoe said:
A decent amount of dust has showed up in a spot about 1/2 inch from the very top at the edge top right corner of the screen. Since I purchased the phone at Walmart they said talk to TMO or HTC. I called TMO and they told me dust under the screen doesn't seem to qualify as "manufacture defects" so they wont exchange it for me there, they said call HTC. I call HTC and they fill me in on all the details associated with the repair process etc.. My question is this: why am I responsible for shipping charges on a manufacture defect? On top of that, if they don't deem unwarrantable then I am charged a $39 or less triage fee.... Why am I also gonna be out of a phone for the next 6-10 days without compensation?
I just don't understand the logic behind this. Anyone have any advice, or explanation?
Thanks,
Joseph
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No dust under my screen I'm sure shipping will not cost much...be sure to get INSURANCE. Have you tried simply exchanging the device for another one at Walmart?

nccu_eagles said:
No dust under my screen I'm sure shipping will not cost much...be sure to get INSURANCE. Have you tried simply exchanging the device for another one at Walmart?
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I am sure shipping wont be costly, its just I don't see how or why I should have to pay for it. And Walmart after 15 days from purchase wont touch it, or so they are telling me?
If I go in and complain, while still being respectful or course, do you think Walmart or TMO will exchange it?

mesajoejoe said:
I am sure shipping wont be costly, its just I don't see how or why I should have to pay for it. I have no need for Insurance, but I do see how it is helpful for others. This is a warranty issue not a cracked screen or something I caused. And Walmart after 15 days from purchase wont touch it, or so they are telling me?
If I go in and complain, while still being respectful or course, do you think Walmart or TMO will exchange it?
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I meant shipping insurance just in case USPS/FEDEX/UPS loses the package. I live in Charlotte, NC and there are a bunch of Walmart's here. I would clean up the phone really good and try to return it even if it's for store credit and then drive to another Walmart and purchase a new Sensation with the store credit. Did you buy it full retail price or did you do a contract? If you did a contract then you are out of luck with store credit because it wouldn't be enough to purchase a new phone. Otherwise you could call TMO and ask for a warranty exchange and tell them the phone won't power on. They will ship you a new unit and you would just mail back the current unit. I have done a warranty exchange a million times.

Yeah I realized what you meant by insurance after I responded. I bought it on contract, and its past Walmart's 14-day return policy so they might not take to that so much lol. I have done a few in the past with TMO over the phone without any problems and a few in-store as well, as I have always purchased them through the store. I just might have to try TMO over the phone again and get them to send me one like you suggested. Thanks for your advice I really appreciate it.

mesajoejoe said:
Yeah I realized what you meant by insurance after I responded. I bought it on contract, and its past Walmart's 14-day return policy so they might not take to that so much lol. I have done a few in the past with TMO over the phone without any problems and a few in-store as well, as I have always purchased them through the store. I just might have to try TMO over the phone again and get them to send me one like you suggested. Thanks for your advice I really appreciate it.
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That's the best way to get them to respond quick TELL THEM THE DEVICE WON'T POWER ON. They will then ask you to verify that the sticker under the battery is still white and then they will ship you a phone. Make sure you call from a phone different from your Sensation i.e a land line LOL and you will be ok.

That's weird. When the Nexus One's had issues with dust getting under the screen the problem was fixed for free assuming you hadn't rooted the device.
I know I personally had a rooted device get dust, cost 100 if I recall to have it fixed. Happened again in a week and they didn't make me pay for shipping or anything to send it back again.

Broken Screen

Alright here's the deal. I was walking today and my phone slipped from my hands and onto the ground, thus cracking the screen. I bought the phone on July 25, which is 29 days from today. Tomorrow (August 24) will be the 30th day. Technically, I'm allowed to enroll in mobile insurance within 30 days of my purchase date, which will be tomorrow. I plan on going in the morning to enroll in insurance, and then request a new phone.
Any tips or pointers I need to insure that ATT follows through with allowing me the insurance and buying the replacement for $200?

Call them do not show them the phone and you can enroll anytime bit i think you gotta wait 30 days after enrollment in order to file a claim

After I enroll, I'll probably just go to the ATT store and see what they say. Because having a broken phone sucks, especially to this degree. I didn't see anywhere saying you had to wait 30 days, but who knows. If I show the phone, they won't let me enroll. I was having my dad (Whos the account holder) enroll me tomorrow morning before I go in.

Id just try to sell it for 250-300 then pay early termination fee to att and then open a new line and get the hox since now its price has dropped a lot. At least this eay u wont end up with a refurbished phone

lazarat said:
Id just try to sell it for 250-300 then pay early termination fee to att and then open a new line and get the hox since now its price has dropped a lot. At least this eay u wont end up with a refurbished phone
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Just look online for a replacement screen. Then youtube the replacement. I haven't looked at the steps my self but If were a betting man I would say a heat gun and a jeweler screwdriver would be all you need.

Gwraith said:
Just look online for a replacement screen. Then youtube the replacement. I haven't looked at the steps my self but If were a betting man I would say a heat gun and a jeweler screwdriver would be all you need.
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It is difficult to replace this phone's screen because it is attached to something. Iknow a guy he replaced the screen but ended up breaking the volume key

AT&T claimed it would be insurance fraud, so I had to call HTC and send it in to them. No idea how much that's gonna cost.

HTC_Phone said:
AT&T claimed it would be insurance fraud, so I had to call HTC and send it in to them. No idea how much that's gonna cost.
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Other users have said it's around 200 bucks.

gunnyman said:
Other users have said it's around 200 bucks.
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That's what I've heard, which is what ATT would've charged for the insurance claim

it almost makes sense to add a dummy line for $10 bucks a month and pick up a refurbed one for $20

gunnyman said:
it almost makes sense to add a dummy line for $10 bucks a month and pick up a refurbed one for $20
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True. Only problem is its my dad's line (I'm 19) And then we'd have to cancel a line.

HTC_Phone said:
True. Only problem is its my dad's line (I'm 19) And then we'd have to cancel a line.
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the good thing is, you'll get YOUR phone back and HTC will repair it right.
Sorry this happened. it sucks.

Can you make phone calls with your phone or it does not turn on?

lazarat said:
Can you make phone calls with your phone or it does not turn on?
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Yes, everything works except for the fact that the glass is shattered and bits are falling out. I guess that means it might be cheaper since its just the outer glass, but I'd rather HTC charge a little more and fix it all right.
I'm glad I'll get MINE back, and that everything will be fixed correctly through HTC. Plus its not a super long trip from MO (My location) to Texas (HTC)

HTC_Phone said:
Yes, everything works except for the fact that the glass is shattered and bits are falling out. I guess that means it might be cheaper since its just the outer glass, but I'd rather HTC charge a little more and fix it all right.
I'm glad I'll get MINE back, and that everything will be fixed correctly through HTC. Plus its not a super long trip from MO (My location) to Texas (HTC)
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Until you get it replaced or whatever, cover the screen with a screen protector, or better yet, some clear packing take. Don't risk getting injured!

just dropped mine too, the screen was shattered. but I've had it for over 3 months. so who should I contact? At&t or HTC? I know that I'm probably in for an expensive repair already

ws2112 said:
just dropped mine too, the screen was shattered. but I've had it for over 3 months. so who should I contact? At&t or HTC? I know that I'm probably in for an expensive repair already
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If you bough insurance when you got the phone, ATT. They will charge you $200 for the deductible.
If not, go HTC. They will charge around $220 (From reports I've heard), basically the same as ATT. You could go somewhere local and get it fixed for cheaper probably.. But I'd rather have HTC do it professionally, cause they'll do it right.

Fix it yourself. If you have some skill its only costs you under $20 for glass panel and digitizer. If you aren't sure how to separate the glass panel from LCD. You can buy the whole screen includes LCD for $80 from ebay
Sent from my One X using xda app-developers app

phidung3721 said:
Fix it yourself. If you have some skill its only costs you under $20 for glass panel and digitizer. If you aren't sure how to separate the glass panel from LCD. You can buy the whole screen includes LCD for $80 from ebay
Sent from my One X using xda app-developers app
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You could do this. But. I've yet to hear of a single instance where self-repair was successful.

Mines cracked as well. I ordered a new screen. Seems like no one out there can confirm that a replacment for sceen only is workable. I'm affraid I've waisted 20 bucks.
I'm going to go ahead and order the LCD and try to just replace the glass first. I'll leave an update in this thread when I find out.

PSA: Amazon is refunding Note 7 accessories that are outside the 30 day return window

I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.

fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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I ordered a sparin tempered glass screen in Aug and a Tanaab tempererd glass in September, Amazon credited me for both

fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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This is amazing, thanks a lot. You're a credit to the community!

They just let me return my Spigen case that was delivered on Aug. 18th. Guess I'll use that to buy a new case for the replacement phone.

I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.

How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?

batsup606 said:
How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?
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Go to your amazon account orders and click return then state the reason like I dont need anymore if its over the time window then click chat and email them that you no longer need because your note 7 has been recalled again, that is what I did

ronii_lyn said:
I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.
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Update: I got two emails. The first one basically was like, 'we don't know what you're talking about and to take a screenshot of this forum to see who started spreading false information, but we'll refund you anyways.' The second email, which was sent shortly, said that they were just updated that they will do Note 7 accessory refunds, and that they were sorry for the first email they sent. They've already refunded me the screen protector I bought since I can't really return it. I'll probably send out the four cases I bought this evening or tomorrow.

The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?

I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
StaticMoot said:
The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?
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Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds

nosympathy said:
I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds
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I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.

I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.

StaticMoot said:
I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.
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I did the chat, could be their e-mail people are terrible lol. Should try the chat.
kbboykin said:
I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.
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I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.

nosympathy said:
I did the chat, could be their e-mail people are terrible lol. Should try the chat.
I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.
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I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.

StaticMoot said:
I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.
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They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.

kbboykin said:
They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.
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What, they want you to put it in an envelope? That's random. What good will it do them? That's my thinking on all this. Asking for the items back is useless because its not like they can re-sell them. I may just throw the lot in the trash if they keep giving me the run-around and find a different retailer for things.

I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.

chriskerper said:
I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.
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Finally got it too. But as noted above they ask me to return a used screen protector. For the ones I threw away, I'll just send back the empty box and go from there!

I can also CONFIRM that is true, just got of the phone talking to a Amazon rep and they allow me to return my Spigen case and a wireless charger despite being over the 30 days period. The only thing they didnt allow me to return was the Skinomi screen protector and the reason was that " it came from an outside vendor and need to contact them directly for a refund. I will contact Skinomi to see what is their position. I will post again as soon as i have an answer from them.
I want to say Thanks to who started this thread, you just save me $35 ???

I just did this.
The longest part was finding the Telephone number to call.
I just explained to them that I had the explding phone and they said they knew about it and how did I want my money returned. They did not want the Spigen case back.
Could not have been easier or quicker.

Gear S3 Warranty Replacement?

Who has had to do a replacement? Samsung is telling me that I have to send in my $350 watch and wait for a couple weeks (at best) for them to fix it and send it back. Has anyone that's done this had a similar experience? Can I get them to send a replacement and me send this one back? To me, this is completely unacceptable. I've never had to send back an expensive piece of tech and wait for them to fix THEIR problem.

Nope that's not how it generally works. I've had several electronic items repaired under warranty before from different companies and they always require you to send it in for repair. They will then repair it and send back the original item instead of a new one. The only time complete replacement no questions asked happens is when the store you bought it from agrees to replace it and deals with the OEM themselves afterwards.

I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.

Boo... Yeah, I guess the only devices I have had mess up on me are phones, and whatever carrier I had at that time just sends a new/refurbished one. Good to know.
Sending mine in tomorrow... Tizen 3 started causing overheats and it won't fully charge either. I bought an LG Watch Sport to test in the meantime . Might be time to say bye to Sammy watches. If I can stay away from this beautiful watch and its UI.

Warranty Replacement
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.

rammitt said:
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.
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Curious, did you buy this from Samsung, Verizon, AT&T or Best Buy??etc..
Sent from my SM-G950U1 using Tapatalk

raghu102 said:
I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.
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I had the exact same repair. Too bad Samsung just doesn't take responsibility and notify all users of the widespread problems and offer the repair/replacement.

Warranty Replacement for Gear S3 Frontier
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.

rammitt said:
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.
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Thanks for this information as I was not aware that it worked that way... I always try and buy direct from SAMSUNG but in this case I purchased from Verizon as they had one in stock.
Take Care
Sent from my iPad using Tapatalk

I'm still not happy with Samsung for pushing out updates (and not pulling them) that are having ill effect on people's watches. However, I have to say, they really tried hard to redeem themselves with my watch repair. I read on here somewhere that some people's watches were taking weeks to get fixed and sent back. Mine was back in my hands in 5 days. AND, they replaced the entire case except for the bottom plate for some reason. Which means I have a brand new looking watch. And I had a few scratches on it too, a couple bad ones even. I'm seriously very happy right now. I even bought an LG watch sport that was probably going to replace my frontier, and it's going back. At least Sammy is trying here.

My BT Frontier went into a reboot/freeze loop on January 5. I called the warranty department and received a ticket # on the 7th. Shipped back on the 8th. Received notification that Samsung received it on the 10th (which stated I should have it back in 5 business days). Received another notification on the 10th stating that my repair was on "temporary hold due to an unavailable part". I have not received any further updates since then. I sent an email yesterday inquiring as to status, since I hadn't heard anything in 8 days regarding a repair that was originally scheduled for five days. No answer on that yet. I guess I'll call today. So far I've been without a $350 watch for almost two weeks and have no idea when I'll get it back.

Well, after 3 successful nights in a row of charging without a problem, nor any overheats, it's doing it again... Real effing nice... I'm going to try the shutting it off before charging then seeing if it stops overheating like a couple people have reported. Otherwise, I guess I have to send it back again... All because of an update. Samsung needs to get it together!

** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.

dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
Sent from my SM-G950U1 using Tapatalk

maddie01 said:
Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
Sent from my SM-G950U1 using Tapatalk
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It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.

dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..

dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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Great point, you did the right thing!!
Sent from my iPad using Tapatalk

dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, that's awesome! I'm surprised too at that. I would think it would cost them less to send a refurbished/whatever unit. Hopefully they'll do something surprising for me too. My watch is still overheating and not fully charging after already sending it in to be fixed...

Sparkz914 said:
How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..
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I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.

dcAndroidFan said:
I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.
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Yea, I just called over and did the same thing. It seems like they weren't going to reach out to let you know you had to call and accept the refund before they would do anything. No phone call, no email.