I just want to say up front that I love HTC products.
Here's what happened when I called AT&T about an exchange on my HTC 8525. I called told them that I loved the phone however the keyboard never has lit up which is a inconvenience when sitting in a bar trying to send a text & I would like to do a manufacture warranty exchange . I went through the verification & was asked if the void sticker was white or red, they asked if the scren was ok which it was. I was asked if it had been droped & if it had any gouges, I said it had been droped & the case was scracthed a little like any used phone. They said there would be a 490.00 charge if there was a gouge on the phone which the was not. I get the new phone & was having a problem with MEdia NET & it was brought to my attention that my bill would be over 600.00 when cows fly I told them. I then unlocked the CID & SIM went to T-Mobile & signed a contract with them. I saw the new Wing & asked if the OS would work on my phone & was told yes except for the WiFi & infared. Knowing there was a patch for WiFi & not using the Infared it sounded good to me. I e-mailed HTC America & this iis how helpful they were!
Thank you for your inquiry regarding ROM update.
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We understand how important this can be. We manufacture devices for various carriers and each model have an individual ROM with carrier specific features. ROM available is specific to a particular model and cannot be used for another model. You cannot use the carrier branded model ROM update for your device. You need to use your model specific ROM update.
Currently, our developers are working with HTC devices and Windows Mobile 6 to determine what devices will be offered an upgrade. Unfortunately, there is no estimated time for availability. The ROM needs to be downloaded on a computer and the file cannot be run from a storage card.
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Robert, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.
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HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
http://www.cingular.com/support/
All I can say is what jerks. I called T-Mobile & got the info needed. As soon a I use up my 1000 plus minutes I'll put the new SIM in & download the T-Mobile cab's. I'm buying the Wing or S730 seeing how I can getit for 299.00 after rebates. I'll not pay there 600.00 plus bill & I filled an AG complaint against the both of them. WHAT JERKS!
Hello everyone,
Recently I bought a HTC hero locked to 3 UK in white color from ebay. I then bought an unlocking code for it from ebay again as the phone is for my friend in India.
I had a few problems with the unlocking seller and I left him a negative feedback last night. He has now replied threatening me that I have 24 hrs to remove the feedback or he will, and I quote, "HARDLOCK" my phone forever. The phone will become unusable completely according to him.
Now I work for Orange UK customer services myself and I do understand "BLACKLISTING" and would like to confirm from you guys that if this is what he is threatening me with or there is another way to "HARDLOCK" Android phones which make them unusable. Obviously he has my IMEI no. which I had to give him to generate the unlocking code.
The seller is also a registered USA seller and that makes me think that if there is something else called "HARDLOCK" as not sure how will he manage to blacklist my phone from USA. And if it is the blacklisting he is on about then I suppose I don't have anything to worry as the phone is going to be used in India anyway.
I have reported the emails under harrasment to ebay already and will be reporting it to police as well.
Please someone shed some light on this and thanks in advance
Hello all,
I bought a nexus 1 from SFR in Strasbourg and I have tow Years Warranty.
now my phone is broken, the power button is dead, and I want to active my Warranty.
I'm not live in France.
So my question is: if I will take my phone to vodafone in Spain it will be ok?
I mean, SFR and Vodafone its the same right?
Hope to get an answer
P.s
I'm sorry for my lame english, hope you all understad me
No one? I'm really need help
Well i read my warranty contract few minutes ago and it doesn't say if you can or can't use warranty services in other countries.Read yours,if it's not specified,go to closest Vodafone representative and ask there.Logically they should accept,now who knows...
Thank you for your answer!
Well that's what I'm going to do, I'm just wanna make sure that Vodaphone and SFR is the same.
In my warranty also don't mention about the service in other countries.
The only place you can get a good answer is from Vodaphone.
Hello, everyone. i have gotten my hands on a iphone 4 from Sweeden but i live here in the United States. Does anyone know how i can get it unlocked to work here? I have unlocked other phones but none from another country. Is it even possible to get it unlocked without an active sim card from Sweeden? Thank you for any insight you might be able to give me.
hope this helps
More then likely you need to cocntact the service provider to get the device" unlocked" so it can be used with another carrier. If they say no then search the web for a person or shop that would do it for a fee, after that you should be able to use it in the states but not all carriers can use the device
Go here and post your question there
http://forum.iphone-developers.com/
Thread closed.
Cheers,
So, a lot of you, who bought your S6 from other countries which aren't the one you live in, know that the S6 is Regional lock.
I've tried to find a way to unlock it via software and other methods and came to the conclusion that the only way is to pay for an unlocking site so they will get you your code from the manufacturer database BUT almost all of those sites can't get the unlock codes for the S6 devices!
So, after almost 3 weeks I've decided to send an email to Samsung mobile and to ask them for help in this matter; in my case, I bought mine in Germany and it is lock to all European networks, so I've sent an email (in English) to Samsung's Germany support told them about my problem and ask them to help me, I've even offered to pay them directly online.
To my surprise, they have me to send them my device's IMEI, the country is which I live in, the carrier that im using and a copy of me receipt, after I did so they send me a response saying that they will send me my device unlock code in the next couple of day FOR FREE!
So the answer to all of us, who share this problem is just to send Samsung
(which correspond to where you bought your device) an email asking for help in that matter.
go to this site
http://www.samsung.com/global/support/globalcontact.html
locate the country from which you bought your device, and enter that country samsung website, then go to Support-->mobile---> mobile and tablets then at the bottom click on Contact Service and Support by e-mail.
there you will need to fill your details.
you can use the same text that ive send them, and you will most likely get the same results:
Hello,
I live in -write your country-., I bought my galaxy S6 in -write the country.
My device is locked to -write the which region-, and I would like to unlock it, I've tried doing so for almost 3 weeks now and none of the unlock services are able to unlock it.
I don't mind paying in order to unlock it, but no one can!
Please help me, either by releasing my unlock code to those companies or, if it possible, for me to pay you directly.
IMEI -
Serial num -
Model SM-G920F
Date of purchase
Thank you,
your name
i sent them. hope it will work.
Thanks!
Not as smooth a task for me. I'm Australian and bought mine in the Netherlands, and their support has been terrible. First they told me they can't unlock it, then they said they could but I'd have to fill out a special form so I did, after over a week of hearing nothing I took it upon myself to contact them again, and asked them where my code was, only to be told I had sent the wrong receipt (I was given a few with my purchase), I asked them when they planned on telling me as I would've given them the other receipt upon request but I heard nothing. After unsuccessfully trying 5 different unlock sites I decided I'd go back to the samsung route. I contacted their support again, heard nothing for nearly another week, went on their live chat only to find out they didn't even receive my email, lucky the lady was nice and gave me her personal email and said shed make sure the request went through, but said it'd take 1-2 weeks. So as of the time of this message I've had a $1200 brick for nearly a month, with not much promise of anything really changing. Hopefully this woman will be more helpful than the last few I've had.
I got an answer from samsung usa.
they told me that they cant help me because by the law- only the carrier can provide an unlock code.
i send them mail back, hope that's can help.
ToMerbi said:
I got an answer from samsung usa.
they told me that they cant help me because by the law- only the carrier can provide an unlock code.
i send them mail back, hope that's can help.
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That's bull**** tell them its region locked not carrier locked. Its not illegal to remove a region lock, especially if they're the people that made the damn phone.
XoomZoom said:
That's bull**** tell them its region locked not carrier locked. Its not illegal to remove a region lock, especially if they're the people that made the damn phone.
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In the first mail they told me that they cant help me.
i sent them another mail that says the seller told me that he cant help me and the device is locked.
they sent me that mail back: (only relevant part is here)
However, Non-US/International model devices are also available at the third party retailers like Best Buy, Walmart stores and online stores like Amazon, eBay etc in the US. As the Samsung support is country specific we in Samsung US Email support do not have information regarding Non-US/international model devices.
For information regarding your product and assistance for it, we suggest you to contact the appropriate country support team where the device was purchased/manufactured. You can also contact the place of purchase for any available assistance and to know the origin of the device. Only, they can provide you with the region unlock codes. For your convenience, we will provide you with a web link wherein you can select and reach the required country support team.
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I dont get it, The link that they gave me looks like the first one, i need the technical support? that's what they meant?
s6 firmware
hi I have s6 build g920dxxu1aocz baseband g920fxxu1aod4 and pre installed galaxy gifts Africa which firmware/country should I install