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TIP: Review your wireless bill

I'm not sure if this has been discussed (if it has and it's been buried, it's probably about time we discuss this again).
I'm looking around the AT&T bloatware (which I'm hoping to remove soon) and touched the Where (W) app. The Terms of Service (TOS) pops up. Some of us will just touch OK right away. Some of us will read. On my first Cap, I just touched OK and quickly saw what Where was about. Didn't like it. Never used it again. I returned my device due to GPS and Power issues and got my replacement Cap. I launched Where again while playing around and this time I read the TOS. In red, it says that if I continue to use this service and if I don't cancel within 7 days, I will be charged $2.99 per month. It also gives me a website to review all of my mobile app subscriptions. I checked out the site and found 3 subscriptions of $2.99, $2.99 and $4.99 per month that I have been paying. I don't remember at all how they got there. They were services I have never even heard of which I don't use.
Review your bill! On AT&T online billing, click "View Full Bill". Scroll to the bottom of the page under "Mobile Purchases & Downloads". See if you've been subscribed to something you didn't even know about.
Addendum: Call or Chat with an agent and have them install their Free "Subscription Block" to your account. It prevents any fee-based monthly services from automatically activating without your knowledge. You will be given a code when AT&T puts this block in effect. When you decide to download an App that requires a purchase or sign up with a fee-based service, you can then use that code to make the purchase.

My bill day is 8/21 and here it is 5 days later... i still can't view the actual charges online. wish i could

I think it's to be expected by now to be charged a monthly fee if you plan on using any of AT&T's bloatware. Personally, I refuse to even open any of their programs for fear of having random charges on my bill. Just avoid them until you get them uninstalled.
From a business perspective it makes absolute sense why they do this. The general population has no idea of the free alternatives. These same people won't notice or care to check out their monthly bill's when an extra 2.99 is tacked on every month. I bet AT&T makes a killing off this stuff.

I agree, when I sold phones they offered a ton of free stuff, as in free for one month and then you started getting charged a couple bucks.
I was nice enough to tell the people to call and cancel the services if they didn't want them but most reps didn't even mention it.

RexEscape said:
Review your bill! On AT&T online billing, click "View Full Bill". Scroll to the bottom of the page under "Mobile Purchases & Downloads". See if you've been subscribed to something you didn't even know about.
[/COLOR]
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Couldn't find what you're pointing to here. The Mobile Purchases and Downloads part.

You're probably fine then. I guess if you haven't (knowingly or unknowingly) made an online purchase or download, then maybe it doesn't show up. You're probably ok.

Yeah that's what I'm thinking. I did click on the Where app once though, so I was curious. Hopefully nothing went through. That last part about the confirmation code to prevent auto subs though is a good idea.

locsplitter said:
Yeah that's what I'm thinking. I did click on the Where app once though, so I was curious. Hopefully nothing went through. That last part about the confirmation code to prevent auto subs though is a good idea.
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When did you launch the Where app? It probably won't show until a few days later. If you have successfully launched it it's guaranteed that you will be charged $2.99 per month if you don't have the purchase block feature and if you haven't canceled within the 7 days grace period. Just look out for it in a few days.

This was a couple weeks ago. I think it was even before I got my monthly bill. Hopefully I'm set and don't have to worry about it.
Also, I tried the last part in your original post about talking to a live rep and having someone put that auto-subscription block on the account.. the rep never even heard of it and directed me to call customer service instead.
Hmm

I stupidly clicked on Where. Now how do I cancel it?

Thanks for the heads up. I found 2 charges on my bill for them called att up and had them cancel it as I couldn't find where on my account I could cancel them. I also added the block to my line as I already had it on my daughters line.
Funny thing is that I work for verizonwireless and know all about this and see it every day but I fell victim to it. They credited me back for the charges which I wasn't expecting at all.

Glad I can help.
gunnyman said:
I stupidly clicked on Where. Now how do I cancel it?
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Call your agent and ask about the Mobile Purchases and Downloads. They should know about this. Not all agents know, as we have read so far. But mine was able to refund and put a block. I had I'm a happy camper!

[Q] Brand new OPO, never activated, blocked IMEI!! HELP!

I purchased the OnePlus One Sandstone Black 64 GB directly from oneplus.net after I finally received an invitation on January 09, 2015. I've been playing with it since I received it in the middle of the next week, but have not put in a SIM card. Currently, I'm using with my S5 for a little while longer with t-mobile.
I was looking tonight at different options and used the cricket website to test the IMEI/ESN number for this phone. It came back as blocked. I also used swappa.com and sure enough it's blocked
What in the world can I do?? I tried to post to the oneplus page but don't have enough responses yet. After reading all of the horror stories about their customer service, and since it has been over 14 days, I can only imagine the worst. I will call my credit union and see if I can dispute the charges since I was shipped an unusable (at least I think) phone and certainly hope I won't be expected to pay $349 for something I can't use.
Any help, suggestions, or ideas about what I can do in this situation will be greatly appreciated! Also, has this happened to anyone else?
Thanks!

I'd suggest you open an RMA request with OnePlus, as well as a PayPal dispute. Do the PayPal dispute first so that you can quote a reference number for the case when you request an RMA from OnePlus, they usually are more responsive when there's PayPal dispute involved.
Transmitted via Bacon

Timmaaa,
Thanks for the idea of including the paypal dispute information, that is a great idea! I've added it in my ticket with oneplus and we'll see what happens next.
I did receive a response to the oneplus ticket that I opened last night. Basically in my ticket I was letting them know that I wanted to exchange my phone for one that is not blocked and one that I can actually use. (in re-reading it I may not have been clear enough on what I wanted though, so I was much more specific in my follow up). This was their response:
Hi Scott,
We're sorry that you no longer wish to keep your purchase. Unfortunately, we are only able to process devices or unopened accessory return requests made within 14 days of delivery, in accordance with our Return Policy (http://oneplus.net/privacy-and-legal#returnpolicy). Thank you for your understanding.
Best regards,
Gail​
--Sheesh, that isn't what I said at all

Just reply again, making sure that you're very clear about it being a defective unit.
Transmitted via Bacon

Well, things went from broken to working really quickly. I explained to OP in better detail exactly what was happening and gave them my paypal dispute id. They wrote back to ask me for screen shots showing it was a blocked IMEI/ESN number. This morning when I went back to swappa and cricket the numbers were no longer blocked and showed clear and ready to go.
My best guess is that the blacklist database was having issues last weekend and gave a false report on my phone. I doubt that OP had a chance to fix the issue (I really don't know though I suppose they might have).
Anyway, this ended up with me apologizing to OP, and learning a lesson to wait a few days before jumping off the deep-end when something like this happens. In my defense though, spending $349 on a phone that was blocked was a hard pill to swallow
Timmaaa, thanks again for your help!
Scott

Glad you managed to get it resolved....... Enjoy your OnePlus One

finally got my rebate

got my rebate and not only that but because they took longer than normal they sent me a email with another 25 bucks all for using the Samsung pay app

So I got an email stating that I did not qualify for this because I signed up for another promo that's crazy man I haven't received my TV or my headphones and wireless charger

rkidd said:
So I got an email stating that I did not qualify for this because I signed up for another promo that's crazy man I haven't received my TV or my headphones and wireless charger
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Same here! I did mine back in December and still nothing

Same here
Sent from my HUAWEI P8max using Tapatalk

They have a new status checker page if you haven't seen it. https://promos.samsungpromotions.com/info/checkstatus
I submitted my offer for the TV on the 23rd of December. I did get an email from them on 12/28.
"Your Offer claim has been approved.
Your TV will arrive in approximately 4-6 weeks."
Great! Around that time I also submitted for the "Gifts of the season" deal to get the wirless charger/headphones. I figured I wouldn't get both but thought I'd try. I got an acceptance email but never got an approved email on that. No big deal.
Now when I logged into the above site yesterday it shows all the deals I applied for. For the TV it says
"We’ve checked our records, and it looks like you’ve already redeemed a Samsung Offer with this device. Unfortunately, this offer cannot be combined with any other offer and we cannot approve your submission."
WTH I already got an approval email on that!
Then for the gifts of the season I get "Your submission has been approved and your gift has been processed and is currently in route".
So they want to give me the gifts of the season but not the TV even though I submitted the TV form nearly a week before I submitted the Gifts of the Season form and I got an approval email for the TV. One of the big reasons I got this phone was for the TV deal to replace an older one in our bedroom. I really don't need another wireless charger or more headphones. I filled out a contact us form them from the above site and facebook messaged them. Nothing so far!
Sorry for the long post. They seem really, really disorganized with their promotion fulfillment. There are a number of threads on the android central forum that shows all the crap people have gone though to get their promotional items.

damn it man

gronimo21 said:
got my rebate and not only that but because they took longer than normal they sent me a email with another 25 bucks all for using the Samsung pay app
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Same here at first I didn't qualify but I didn't let that stop me so I called and manually done it received 125$ and purchased a Samsung gear vr and a wireless charger for a few extra dollars

Yeah, my wife and I have been struggling with Samsung too. They were not going to send our headset & charger for the same reasons you spoke of, but after both of us sent nastygrams to the company, they showed up in 2 days. Now, we have both been declined for the TV after we were notified it was approved. It's shameful to see Samsung stoop to these kinds of tactics. They WILL lose customers over this.

[[IMPORTANT]] ONE-CLICK auto-order from S-health on the watch

Guys, you are not going to believe this.
I was having dinner when I received a confirmation email from Amazon, confirming I just ordered "Samsung Gear Fit Smart Watch, Black (US WARRANTY)"
I was with my wife in a restaurant. Only us have access to the account, and I don't autosync passwords with chrome for amazon (I removed saving the password and changed the Amazon one for christmas). So no, it was obviously not us who ordered it.
Then I recalled, just before stepping in the restaurant, I received a watch notification with a nice animation from S-health, saying "You reached your goal!" type of stuff, with a fancy boot drawn. This is new and is part of the new software update that was pushed recently. I think I might have tapped it before dismissing, or like, "what is this" type of tap, trying to interact with it.
I tell my wife, "no f*** way, I was busy eating, cannot have been me". I cancelled it right away on the phone itself.
At home, I opened a support chat with Amazon. Explained situation. I asked guy if he was able to track back if the device was known, if it was my phone. I was really suspicious. Lately I was seeing a lot of S-health notifications on the watch, this seemed too much of a coincidence.
Copy-pasta from the chat with the Amazon Guy:
Me: still, there is still no way you can track back if the order was placed from my phone for example?
Loudis: Oh, let me check.
Eduard, Order Method: One-Click, that's why.
Me: holy ****
Loudis: Yup, thanks you give me additional information, so I checked.
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Guys, I still don't quite believe it either. I never, ever looked at that. I didn't even know it existed. Does somebody have an alternative explanation, other than the obvious one?
Edit: Phone is Galaxy S6 5.1.1 very seriously debloated, only maintaining Samsung software for exclusively the Gear s2 watch, which I also own.
Thanks

No idea what this has to do with your Gear or S-health. Guy says it was ordered with the one click method. Doesn't mean its from your phone or watch. Could be any browser with your info logged in.

supersoulfly said:
No idea what this has to do with your Gear or S-health.
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WELP, This is the right reaction. Holy ****, I'd say the same, It is quite impossible that samsung move to do shady stuff like this. I am skeptical too, but I would never order something I literally don't know it even exists (I didn't know samsung had a fitness band), and even less with one-click from amazon. Additionally there were no other accesses from any other unknown devices on the account for more than 30+ days. The only ones who had access to the account were both present, and we know for a fact that we didn't order.
I posted to know if there is other people who has gone through something similar. I think I heard of applications that were doing this in the past, insta-buying stuff from amazon, but I would never expect anything like that from Samsung.
I'd like you please to consider, I'm not the stereotype of dumb normal user who just click all over the place and then blames.

The most likely explanation is that you or your wife accidentally ordered it. You said you didn't know one-click existed, so it's possible you clicked on it without realizing. Also purchase notifications often don't show up for hours after purchase, so the fact you were "both present" doesn't prove anything. Another possible explanation is that someone has your amazon password and is ordering stuff on your account. You may want to check your order history to make sure nothing else has been ordered without your knowing.

GeorgeP said:
The most likely explanation is that you or your wife accidentally ordered it. You said you didn't know one-click existed, so it's possible you clicked on it without realizing. Also purchase notifications often don't show up for hours after purchase, so the fact you were "both present" doesn't prove anything. Another possible explanation is that someone has your amazon password and is ordering stuff on your account. You may want to check your order history to make sure nothing else has been ordered without your knowing.
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Click to collapse
Eliminate the Gear from the equation as it's nothing but a conduit to the apps on your phone. So you're saying someone/something hijacked your S Health app to trick you in to ordering something on Amazon. You didn't say what was being ordered was being shipped to a third party address so I'm assuming it was being sent to you. So who's to gain from what you described? It sounds like something odd caused you to inadvertently order something from Amazon. The breach in Android and app security you're describing would be front page news if it existed.

Pixel 3XL Italian Order and the (not updated) Status Thread

Taking inspiration from other threads I decided to create one for the Italian orders and relative status.
I would describe the evolution of my order as bizzarre and the support by Google (via chat and phone) useless , if I want to be nice, but almost offensive by some point of view.
I ordered the phone on October 16th and the delivery date I got was between November 6th and 8th.
After a pair of days I see it change to between October 31st and November 2nd.
This monday (Oct. 29th) they charge the credit card and I suppose they are about to ship the order but the next day the status change to "Your delivery was delayed. We're working to get it to you soon and will email you when it's on its way."
This happened without a mail about it and no other warning. I just knew it because I was giving a check to the order page time by time during the day.
This is the first wrong thing.
At that point I tried to contact Google customer care via chat and I got some ridiculous response, like:
Me - "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Google CS - "Did you receive a mail with the tracking number?"
Me - "Obviously not otherwise I wouldn't say "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Me - "The initial estimate delivery date was between October 31st and November 2nd but it's not yet shipped and looks like there is some delay"
Google CS - "I checked and the estimate delivery date is between October 31st and November 2nd"
Me - "Yes I know and I was the first saying it"
Google CS- "Sadly we are not able to have update about the order shipping"
Me - "Well you are kind but if you cannot even provide this information why to contact you? I mean you just are reading what I can read from the website"
These are just some examples but the feeling was that try to contact Google Customer Service was totally useless and in some occasion looks like they didn't even read what I typed and just replied with some basic copy and paste standard sentences.
Then I contacted the Google Customer Service via phone and in the few words I can say that the feedback is almost the same. The guy said he keep on seeing estimate delivery within November 2nd and I just have to wait and I cannot do anything, even if nothing has been shipped yet and it's almost impossible to deliver within tomorrow. Nothing to do: they see November 2nd and there is nothing you can say or do even if is clearly impossible and they are late - as Google wrote in my order page.
If I do not receive anything within tomorrow I can contact them again.
This customer-not-support has been the second wrong thing.
Now no one knows anything. I cannot cancel my order (and I do not want to), they already took the money and no one is able to tell me why they didn't ship and when they are gonna do it. Seeing the attitude and the modus operandi of the customer service and Google itself no one can forbid me to think that this situation might evolve in a loop where money is taken, things do not ship and no one can provide any information. For days? Weeks? I know I'm pushing and is a provocation but...based on this would you bet it would be impossible?
I really love Google and I always supported it but I am really disappointed by the way they are managing this: from the delivery dates dance, passing to the money/shipping process, finishing with the customer service. About the last one I am not complaining about the people (well about a pair of them yes...) but mainly about the fact that is really a waste of time to interact with them because they just tell you what you can actually see on the order page.
Sadly even if Apple became more "mass market" looks like they still have another level by this point of view and you can't immagine how piss me off saying it. I hope to be surprised and I hope the experience and time will change my idea about this but by now there are no elements to do it.
I know we're not talking about matters of life and death but this is a cellphone forum so I find proper to comment here also because I've seen I'm not the only one.
Last but not least I would like to remind that we're not talking about spending some cents but a good amount of money and usually "I do not scratch it from the walls" as we say here...

Sorry to read about your experience. Hope the phone ships soon and/or arrives after the holiday or next week.
I live in Roma and now have an expected date of arrivel between 10 - 12 dic. One can only hope this has some semblence of reality.
Knight77 said:
Taking inspiration from other threads I decided to create one for the Italian orders and relative status.
I would describe the evolution of my order as bizzarre and the support by Google (via chat and phone) useless , if I want to be nice, but almost offensive by some point of view.
I ordered the phone on October 16th and the delivery date I got was between November 6th and 8th.
After a pair of days I see it change to between October 31st and November 2nd.
This monday (Oct. 29th) they charge the credit card and I suppose they are about to ship the order but the next day the status change to "Your delivery was delayed. We're working to get it to you soon and will email you when it's on its way."
This happened without a mail about it and no other warning. I just knew it because I was giving a check to the order page time by time during the day.
This is the first wrong thing.
At that point I tried to contact Google customer care via chat and I got some ridiculous response, like:
Me - "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Google CS - "Did you receive a mail with the tracking number?"
Me - "Obviously not otherwise I wouldn't say "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Me - "The initial estimate delivery date was between October 31st and November 2nd but it's not yet shipped and looks like there is some delay"
Google CS - "I checked and the estimate delivery date is between October 31st and November 2nd"
Me - "Yes I know and I was the first saying it"
Google CS- "Sadly we are not able to have update about the order shipping"
Me - "Well you are kind but if you cannot even provide this information why to contact you? I mean you just are reading what I can read from the website"
These are just some examples but the feeling was that try to contact Google Customer Service was totally useless and in some occasion looks like they didn't even read what I typed and just replied with some basic copy and paste standard sentences.
Then I contacted the Google Customer Service via phone and in the few words I can say that the feedback is almost the same. The guy said he keep on seeing estimate delivery within November 2nd and I just have to wait and I cannot do anything, even if nothing has been shipped yet and it's almost impossible to deliver within tomorrow. Nothing to do: they see November 2nd and there is nothing you can say or do even if is clearly impossible and they are late - as Google wrote in my order page.
If I do not receive anything within tomorrow I can contact them again.
This customer-not-support has been the second wrong thing.
Now no one knows anything. I cannot cancel my order (and I do not want to), they already took the money and no one is able to tell me why they didn't ship and when they are gonna do it. Seeing the attitude and the modus operandi of the customer service and Google itself no one can forbid me to think that this situation might evolve in a loop where money is taken, things do not ship and no one can provide any information. For days? Weeks? I know I'm pushing and is a provocation but...based on this would you bet it would be impossible?
I really love Google and I always supported it but I am really disappointed by the way they are managing this: from the delivery dates dance, passing to the money/shipping process, finishing with the customer service. About the last one I am not complaining about the people (well about a pair of them yes...) but mainly about the fact that is really a waste of time to interact with them because they just tell you what you can actually see on the order page.
Sadly even if Apple became more "mass market" looks like they still have another level by this point of view and you can't immagine how piss me off saying it. I hope to be surprised and I hope the experience and time will change my idea about this but by now there are no elements to do it.
I know we're not talking about matters of life and death but this is a cellphone forum so I find proper to comment here also because I've seen I'm not the only one.
Last but not least I would like to remind that we're not talking about spending some cents but a good amount of money and usually "I do not scratch it from the walls" as we say here...
Click to expand...
Click to collapse

Yesterday night I received the mail confirming that they finally shipped, obviously it won't be delivered today as confirmed by the customer service but at least something moved on. The case it's still in the limbo...