http://www.engadget.com/2010/12/20/viewsonic-theres-no-g-tablet-manufacturing-defect-its-a-us/
Are they blaming the end user?
I think they're saying that out of the box the user experience sucks, which I'd agree with. Luckily we have the awesome devs here who have made the gtab usable.
No, when you say its a user experience problem, you're not saying it's a user problem (or a lack of experience in using the device, which some people might read it as). If anything, they're taking the blame for the user experience -they created- on the device, which was buggy and slow and limiting. Also sounds like they're blaming Google and Adobe, too, which is their prerogative, but perhaps they should have held off releasing a poor product if that's the case.
The entire quote is in the story.
"We believe it is the user experience that caused all the returns, and we are taking important steps forward with the G Tablet,"
So basically the high number of returns are not hardware related but software so no worries about the G Tablet being defective. They were not saying (like Apple) that 'users don't know wtf they are doing'...you know, like holding it wrong.
Engadget took the 'user experience' part on its own to create a somewhat misleading headline. They have a lot of iPhonie trolls to feed who only eat headlines.
I don't know what the heck is going on, but I don't this is is normal. People are buying an excellent device and far from enjoying it, they spend all the time trying to find a defect, whatever it may. It sounds to me like mass hysteria fueled by unrealistically high expectations and highly polarized opinions and advices from false experts.
Not only people complain about behavior that it's perfectly normal and within the acceptable parameters, but also show surprise to design issues that they should very well know way in advance before purchasing the device: no FM radio, no notification LED, no 4G bands, etc. Or about application failing under a new Version ofnthe OS.
It could be me, but it seems this is getting to a level of paroxysm that is not healthy. I don't usually agree with Steve Jobs but I have to admit he was right when he allegedly say: it's just a phone!
I risk sounding like an old man, but I'm going to go on a limb and say that XDA did not sound like that during the windows mobile days, and those devices were horrible by today's standards. What's happened?
I so agree with you I'm coming from an iphone now on the S n 4 was the shi but even that had to be tweaked so much to actually get it to its best ability n ppl still had complains, I think first of ppl who really dont know how to take a phone to its full potential or know how to find a work around for what they are missing or they are just miserable complain about the phone. I paid the full price but I did do my research n knew what I was buying. Since day one I have been happy with my S and after putting Modoca Rom n a few apps n other tweaks n widgets my phone is perfect for me. Ppl want perfect from an electronic device, contradicting to what I said but perfect isnt attainable but the S comes close. Return the phone if u want to complain about these lil issuse or do more research next time before you.
Sent from my Nexus S using XDA App
Probably something to do with the increased cost of devices and people expecting more for their money and rightly so IMO.
If I fork out premium money I expect a premium device and not one with defects.
It may well be just a phone to some but it's also many other things to many people. If I buy a sat nav I expect it to be fully functional with no defects, likewise if I buy a media player, a camera, a games machine, an internet tablet etc etc... should we not expect the same of a convergence device?
This thread has the potential to get ugly...
Short answer to your question is YES, IT'S NORMAL. Normal in that it's common across the internet, not just on the NS, but on anything (smartphones, cars, computers, etc).
Outside of the development sections of a forum like this, most people who are just happy and loving their device aren't going to come and post about it, so there's a natural negative skew on most forums dedicated to a product. People usually find the forum because they looked for someplace to talk about the problems or dissatisfaction with the device.
No opinion on whether it's healthy or not; for some it's cathartic to vent in public...
distortedloop said:
This thread has the potential to get ugly...
Short answer to your question is YES, IT'S NORMAL. Normal in that it's common across the internet, not just on the NS, but on anything (smartphones, cars, computers, etc).
Outside of the development sections of a forum like this, most people who are just happy and loving their device aren't going to come and post about it, so there's a natural negative skew on most forums dedicated to a product. People usually find the forum because they looked for someplace to talk about the problems or dissatisfaction with the device.
No opinion on whether it's healthy or not; for some it's cathartic to vent in public...
Click to expand...
Click to collapse
Agreed. You have to be somewhat flexible when it comes to issues such as these. For some, spending $500 for a phone equates to months of saving, so yes, they want it to be perfect, or darn close to it. But stuff happens, and you just have to roll with the punches sometimes. If it's defective, exchange it for another one. I purchased an Asus G73 gaming Laptop (high end laptop) and had a ton pf problems with it. I exchanged it and had a problem with the replacement. I returned it and purchased an HP Envy 17 Beats Edition instead, and everything is right in the world again. It is what it is. I'm extremely happy with my Nexus S and my Hp Envy 17. Life is good.
Although the subject is rather troll like I hope I can do it in a non troll way.
There's a number of things that are really hacking me off about phones these days. I thought I'd have a major slam out to let off steam with the off-chance that someone might say "Ah but if you try X you can avoid that".
...some of the challenges in the mobile phone area these days...
1) Battery capacities aren't good enough as we all know. Getting through a single day is really the basics for me. Why not have hot swappable batteries? For me I expect to be able to go for 3-4 days. I don't know why... I just kind of expect that kind of efficiency.
2) Samsung Galaxy series... seems amazing but the batteries overheat, no?
3) So many people are ignorant of security to the point that most people are walking around with devices and apps that can just completely own you. Yeah there's sandboxing but it doesn't really work, it's been sidestepped. The iPhone just hides what's going on, rarely fixing the issues.
4) Licensing, all that stuff. Companies reinventing the wheel, fighting, all the rest. You can't buy a phone that does X and Y because company X won't license tech X to company Y
5) Trying to get everything perfect in one device... it's a bit of an ask but needed for portability. If things were separate we could have the better of most worlds, but that doesn't seem possible
6) Closed source. Just a bit irritating to see the inefficiency of it all in general. Bit of a hash moan but for those who can imagine better it seems like the dark ages in some areas still.
7) Closed source binary blobs. See Replicant on Samsung phones as the best we can do... the modem is arranged such messily and it's just not true a solution because of that. Kind of irritates me that there is no phone that can really guarantee it's not recording my phone numbers, conversations and credit cards because it's fully open source. Certainly an issue for companies. Companies in general are happy to rely on the word of Blackberry for thier integrity but for those of us who can imagine a solution that is secure by design it's not the best.
8) App whitelisting. Similar to the reactive rather than proactive security we tend to see as the trend in general. Manually checking all apps in the app store, trying to block and check them all.... doesn't seem the best. We've also had censorship. There are alternative stores, that's good.
9) Wakelocks. The Dalvik VM not managing or helping us track them down. Further, it's hard to tell if the app that you want to use is going to shaft your battery... once installed it's hard to tell if the app is ruining your battery too. It's messy.
10) IMEI security is a pain in the butt. It slows down the criminals but it also slows down everyone more so. In the case of Turkey it's another way to screw people with tax. Again, imperfect design.
11) As a man, if you have a phone at waist level that reduces your sperm count. Almost nobody notices or cares.
12) Just the usual society things... people looking at phones rather than each other. Can't really complain about that... the interface of looking at a screen is a bit basic. I've had speech recognition available to me... but I don't use it because there's always people around me and I'd rather be quiet... just one of those funny inventions
13) Screen don't work in bright sunlight still. We've got Motheye coming though which is great but we've had eink for ages and still no eink phone. Further, it can't be hacked onto an existing phone. Some of us aren't interested in games and movies and are focussed on getting stuff done. I feel Mirasol & PixelQi are being blocked or delayed as they try to slow things down until the point we've run out of ideas to make things better so only then does that tech get deployed.
14) Networks interfering with phones. I always go prepay because it's cheaper if you do the maths in many countries and also it allows for freer trade. Networks are always trying to get thier fingers into the mobile phone pies. Thank you Samsung for helping get against that, and also custom ROMs.
15) Apple are great but it's not clear what's going on behind the scenes.
16) eink displays would help battery life. A NookTouch can last for a month. How much would that help a phone on standby? Yet no eink display or anything like that.
17) Great to see the back of proprietary connectors but they still come back sometimes.
18) I hate the way things are made to break. Watch out for this. There's usually one thing on a phone that is designed to break. Sometimes it's a moveable part, like a ribbon cable in a slide phone. Sometimes its the USB connector. You can't buy port savers. When they fail you're screwed. Mitigate against this if you can. Try to figure out what the weak spot on your phone is.
19) Lock in software. I have an old backup phone... but I still have to keep the sync software... bit annoying. One day it probably won't work on Windows9 or whatever. People say throw it away but that's just it, throw away society. No, fix it, get it to work and be in control.
All of these things can be mitigated against. But you have to think about these things when you select your new phone.
If the commercialisation of the industry, cut throat tactics and so on aren't good enough as they are for me one thing you can do is buy a slightly older, but popular phone. In my case I never buy a new phone and instead go for something that I already know is popular with the hacking community. I know you guys can give me an insight into what I'm really looking for in life. As an example my last phone was a Galaxy S i9000. Way out of date in a sense. That's the way I find the best way to go. Go with something popular. That way you have some real support like a real man able to handle things yourself, not AppleCare and a 1 year limit. A philosophy for life. You can't have it all but with a bit of thought you can do a lot to get a bit closer to it all.
Like I'm sure many of you did, I read a TON of reviews before buying the Infinity. I mean I read and re-read almost every english site out there that had gotten their hands on a pre-release version a month or so before the device came out (and videos too!). All of these glowing reviews seemed to reassure me that I was making the right decision and amped up my excitement and expectations. But when I got the tablet I was really disappointed about the speed, stuttering, and lagging both while browsing and the device itself. I've upgraded to .26 and have been VERY happy with it since. I'm not complaining about the device or asking how to make it better. I love my tablet and can't wait to rock some custom roms!
My point is that everyone here noticed the problems almost immediately after opening the box. Lately I've been thinking about the inconsistency between the reviews and the initial release of the product and was wondering if anyone else noticed this and is now either more skeptical of review sites, or (especially after some of the debacles with Asus Device Tracker, the Unlock Tool Serial Issue, etc) if there is more going on behind the scenes with Asus.
I remember reading reviews for Motherboards a few years ago and while ASUS has always been one of the top players it seems that other entrants are doing just as good if not better. Other users were noticing the same trend in innovation and frankly quality. I applaud Asus for venturing out into new product lines, but I get this nagging feeling that they're really not doing the best they can and I'm surprised no reviewer called them out on it. I used to be a huge brand champion for them, but I might be slowly losing it....
Just something I've been thinking about and decided to share.
I know exactly how you feel. I have noticed absolutely raving reviews for hardware that was less than overwhelming out of the box before, but the past few year, the number of times I've noticed significant discrepancies between the reviews and the actual buyer's user experience far more often, it seems.
I'd imagine that either the manufacturer is buying off the reviewer (I know several hardware companies only make their products available for review on the explicit notice that only positive aspects are to be referenced, or that the review overall must at least be positive), or that they send off devices that have been pulled inside out by the engineers and have been tweaked to hell (and back), even as far as swapping out components. This isn't so hard to do when you haven't even settled on an actual end-product design.
I know that there's alsways a negative bias on the user forums (like XDA, for example), but the positive review bias is putting me off even more.
Excellent thread.
I wonder about this too, take the Prime...that device was virtually broken out of the box. How could any reviewer not mention the constant ANRs with the web browsing, slowness when installing anything and broken bluetooth?
My Infinity has been great right out of the box. So, no, it doesn't have any impact on my perspective since most of the reviews are in-line with my experience.
The Prime is altogether different, though. It had some clear problems that were broken at the hardware level, so it seemed like someone should have called it out much more quickly.
I would expect the manufacturer to more closely QA a unit they knew was going to be a hardware review unit, so minor flaws that are due to poor QA (a dead pixel/light bleed/etc) I would NOT expect to be called out by most reviewers. But a design defect as glaring and fundamental as WiFi and GPS iisues the Prime had? Not so much.
I expressed the same thoughts back in February with respect to the original prime:
http://forum.xda-developers.com/showpost.php?p=22396949&postcount=7
Good thread!
The reviews for me add a lot of confusion as I'm sure happens to most.
As a long time home PC builder I got mad at Asus years back because of
some serious issues with their motherboards. So I've always just stepped
over the brand until recently. Asus seems to have changed or maybe it's
just hardware advancements that have become common.
We have a couple of other tablets and I've always thought they we're a hassle
to use in most cases. I've wanted a 10.1 tablet for a couple of years, yet wanted
to wait for some vast hardware improvement. That's where the TF700 comes into play.
I bought this thing for the inside first, quality second, reviews third Asus name last.
I dunno what will happen maybe Android 4.1 will give all the tablets wings...
Thats OK said:
The reviews for me add a lot of confusion as I'm sure happens to most.
As a long time home PC builder I got mad at Asus years back because of
some serious issues with their motherboards. So I've always just stepped
over the brand until recently. Asus seems to have changed or maybe it's
just hardware advancements that have become common.
We have a couple of other tablets and I've always thought they we're a hassle
to use in most cases. I've wanted a 10.1 tablet for a couple of years, yet wanted
to wait for some vast hardware improvement. That's where the TF700 comes into play.
I bought this thing for the inside first, quality second, reviews third Asus name last.
I dunno what will happen maybe Android 4.1 will give all the tablets wings...
Click to expand...
Click to collapse
That won't happen until CM18 - Redbull
But you hit on exactly what I was getting at with the motherboards. Innovation and quality are not always the same thing. I ended up with a Gigabyte board and was very happy btw.
To be honest I think that consumers in general are ok with sub-par build quality though. As long as something works and isn't absolutely terrible most people are cool with it. Basically as consumers we allow companies to get away with it because we still buy the products. It's a vicious cycle.
To be honest I think that consumers in general are ok with sub-par build quality though. As long as something works and isn't absolutely terrible most people are cool with it. Basically as consumers we allow companies to get away with it because we still buy the products. It's a vicious cycle.
Click to expand...
Click to collapse
I also think that consumers (Americans in particular, myself included) tend to be incredibly price conscious and this has been further exacerbated by both the world economy and the pace of technology. So, the past decade or so, this has really accelerated.
As you note, nowadays, poor build quality is not preferred but it is highly tolerated... probably because the item was viewed as a "good deal" and we know we're just going to buy a new one and literally scrap the old one in just a year or two. We are not buying things with the intent to keep them for years or call a "repairman" if they break, like people did with TV sets in the 50s and 60s.
I have a Moto Droid 1 that was just released from it's 2 year contract in Jan and I've known people who have upgraded phones four or five times since I've owned mine. It's nuts. I'm finally going to replace it because the volume button broke but I found myself half wishing it wasn't so sturdy when I see everyone with their shiny new phones. It's hard not to fall into the rampant consumerism that helps fuel this negative quality trend.
wolfman87 said:
That won't happen until CM18 - Redbull
But you hit on exactly what I was getting at with the motherboards. Innovation and quality are not always the same thing. I ended up with a Gigabyte board and was very happy btw.
To be honest I think that consumers in general are ok with sub-par build quality though. As long as something works and isn't absolutely terrible most people are cool with it. Basically as consumers we allow companies to get away with it because we still buy the products. It's a vicious cycle.
Click to expand...
Click to collapse
Chuckle OL
"CM18 Redbull"
You may have actually tagged a future version!
Gadget reviews on the Internet are on the whole quite poor. There are a lot of factors that most users here could add to.
- they're all tied into an endless consumer release cycle that has to gear up every few months or year depending on the vendor. In that sense they're part of a big ball of constant marketing, hype and desire that people and places like here feed into (I'm guilty!)
- the explosion of 24hr tech coverage on the Internet has all these gadget sites competing for page views, advertising and even access from the very companies they're assessing.
- the gadget "journalists" are constantly switching to new devices, never living with it before they are pressured to judge it for an article that will likely never be updated but always searchable on the net. How many tablet reviews have you seen where someone is paging through home pages as they state how fast or slow a device is? Useless.
-it's true you see more negatives on XDA as far as quality control, but you also see more unfounded hype for new or unreleased devices because people want the next new thing or to feel like their emotional or financial purchase is worthwhile. I trust net reviewers when they uniformly say a device is mediocre (ie Note 10.1) because you know it had to be bad if it sucked in the brief amount of time they gave it. I don't trust their praise until I know for myself it's decent (Nexus 7, Infinity) because there are all sorts of issues they won't be around to see (Prime).
Images
I'm not really impressed with some of the design choices, but the material is quality, the glue works well (allows you to peel and reposition numerous times, but still holds tight) The carbon fiber pattern doesn't look too fake (it has some texture and reflects the light at different angles)
I have since removed all of the side pieces and put it back in a case.
The front and back pieces are nice and I like them. I wish the piece for the back covered the whole piece of plastic, but as you can see it comes up short. and the ring for the camera is dumb... wish it would've been a clear screen protector instead.
questions?
screwyluie said:
Images
I'm not really impressed with some of the design choices, but the material is quality, the glue works well (allows you to peel and reposition numerous times, but still holds tight) The carbon fiber pattern doesn't look too fake (it has some texture and reflects the light at different angles)
I have since removed all of the side pieces and put it back in a case.
The front and back pieces are nice and I like them. I wish the piece for the back covered the whole piece of plastic, but as you can see it comes up short. and the ring for the camera is dumb... wish it would've been a clear screen protector instead.
questions?
Click to expand...
Click to collapse
Hello Screwyluie-
In response to your post, we are disappointed to hear that you did not enjoy your wrap. We distributed the Beta testers with the intention of gaining constructive and polite criticism, however, your critique of our product fell a bit short of the intended goal. Rather than destructive comments such as your opinion that the camera ring is "dumb", we were looking for more useful commentary that focused on what could be done to improve the wrap. We ask that you go ahead and remove the post from XDA and Reddit. At this time, your feedback is not needed for our Beta Tester Program. We prefer feedback that is delivered in a professional manner and with good etiquette.
Weston
slickwraps said:
Hello Screwyluie-
In response to your post, we are disappointed to hear that you did not enjoy your wrap. We distributed the Beta testers with the intention of gaining constructive and polite criticism, however, your critique of our product fell a bit short of the intended goal. Rather than destructive comments such as your opinion that the camera ring is "dumb", we were looking for more useful commentary that focused on what could be done to improve the wrap. We ask that you go ahead and remove the post from XDA and Reddit. At this time, your feedback is not needed for our Beta Tester Program. We prefer feedback that is delivered in a professional manner and with good etiquette.
Weston
Click to expand...
Click to collapse
apparently you didn't read the whole thing, but thanks to jumping the conclusion that I assumed you would, which is 'this guy doesn't like our product, so his opinions don't count, he should remove the post"
I gave constructive feedback if you'll notice I said the camera ring should've been a clear screen protector instead.
Here's some more:
the thin side pieces are useless and a poor design choice. They don't do anything, they look bad, and come off very easily.
the 'broken' design of the headphone jack hole is bad.
the bottom piece overlaps the battery case and makes removing the back cover difficult
Even with a hair dryer the top and bottom pieces peel off because of the angled edges they have to apply to
the back piece, battery cover, doesn't cover the whole piece of plastic and as such looks bad and poorly designed.
I wasn't going to rag on your product since it is a beta test, I gave an overall neutral post, some good, some bad, and pictures so people could make up their own minds rather than me doing to for them. I also emailed you a much more thorough test result, and you never replied so after a week I posted my result to the internet in a manner that I saw fit.
this is constructive feedback whether you choose to see it or not. I'm sorry you don't like my post, but with no response from your company to the email I sent, I feel I have the right to post whatever I want, however I want it.
edit: I will also note that no instructions were sent with the skin, not how to apply, not who to contact with questions, no guidelines for testing/feedback. it is my estimation that you were giving out free skins in hopes of free positive press, and the intention of taking down the negative feedback. Either that or I'm forced to believe you have no idea how beta testing works, and you botched this whole thing.
screwyluie said:
apparently you didn't read the whole thing, but thanks to jumping the conclusion that I assumed you would, which is 'this guy doesn't like our product, so his opinions don't count, he should remove the post"
I gave constructive feedback if you'll notice I said the camera ring should've been a clear screen protector instead.
Here's some more:
the thin side pieces are useless and a poor design choice. They don't do anything, they look bad, and come off very easily.
the 'broken' design of the headphone jack hole is bad.
the bottom piece overlaps the battery case and makes removing the back cover difficult
Even with a hair dryer the top and bottom pieces peel off because of the angled edges they have to apply to
the back piece, battery cover, doesn't cover the whole piece of plastic and as such looks bad and poorly designed.
I wasn't going to rag on your product since it is a beta test, I gave an overall neutral post, some good, some bad, and pictures so people could make up their own minds rather than me doing to for them. I also emailed you a much more thorough test result, and you never replied so after a week I posted my result to the internet in a manner that I saw fit.
this is constructive feedback whether you choose to see it or not. I'm sorry you don't like my post, but with no response from your company to the email I sent, I feel I have the right to post whatever I want, however I want it.
edit: I will also note that no instructions were sent with the skin, not how to apply, not who to contact with questions, no guidelines for testing/feedback. it is my estimation that you were giving out free skins in hopes of free positive press, and the intention of taking down the negative feedback. Either that or I'm forced to believe you have no idea how beta testing works, and you botched this whole thing.
Click to expand...
Click to collapse
The post was read in its entirety. We absolutely do not operate as you described, rejecting opinions that aren't positive. This could certainly be evidenced by the dozens of negative reviews our company has received over its lifetime on purchased products, wherein the customer posted their experience in a professional manner, eliciting a swift response on our part to correct the issues. However, when a free beta tester product is mailed out, we expect the trusted few to behave in a manner of respect towards our company's desire to improve on the product, rather than publicly blasting the work-in-progress with disrespectful comments using derogatory terms like the aforementioned use of the word "dumb". Use of destructive language generally deems all additional feedback from the user to be invalid, in our eyes. If anything, it paints the reviewer as aggressive and, likely biased.
Your "more" section that you added, was actually of more help to our program than your original post, because rather than underhandedly insulting the product, it points out specific issues which can be addressed or at least explored.
As for the e-mail, we sent out many beta test units. That means that we have recorded the data we received relating to flaws in the design, but that we have not necessarily replied to every single e-mail, even though we certainly took each and every one in to account. Beta testing is something that a company designs to fit its needs, so it is not actually possible for us to have "botched this whole thing" just because we had different expectations for our testers than you saw fit from your own personal expertise on the subject. Luckily, it is up to us to establish the criteria we wish to see met.
If we wanted to give out free wraps for free positive press, I assure you it wouldn't have been difficult for us to do without disguising it as a beta test. Putting such excessive effort in to such a ruse would be ridiculous, since it would be much easier for us to just ask for people to sign up for free wraps. The instructions for application are readily available in the form of videos on our YouTube channel, and our customer support live-chat and [email protected] are always available to help with installation issues. In the future, please feel free to direct questions to them at any time and I am sure they will happily assist you. Despite your less than desirable method of delivery, we thank you for your participation and feedback.
-Katie
Perhaps in the future you should require a bachelor degree in english if you want someone to use a specific set of words. It is my opinion that the ring for the camera is DUMB (ie: unintelligent, foolish, or half-baked) That is exactly how I feel about it. I'm sorry you're not happy with my assessment of the part, but you wanted feedback and that is what I'm giving you.
If you're going to negate everything someone says because they spoke one word you disagree with, well my friend, that is ignorance to a degree only the internet could harbor.
I will counter, again. I said dumb (which seems to be your one and only focus) and I meant it, but I also told you how to fix it.
and again this whole thing stems from your inability to acknowledge my email. This post wasn't made for you. This post and the one on reddit were made for the people. I gave you a reply. Just in case you missed it here you go:
I received my test wrap. There were no instructions so hopefully this email is a good one to reply to.
I took some pictures: http://imgur.com/a/1zPgk#0
opinions... the thin side strips are silly, pointless, and look bad.
The top and bottom edge pieces aren't much better, plus with the curve of the phone edge they don't stick very well. The bottom one overlaps the back cover making it difficult to take off. Also on the bottom one the hole for the headphone jack is 'broken' in design which just looks bad/shabby/low quality
The front two pieces look good although they do have a tendency to collect lint/fuzz/etc at the very edge of the sticker.
The large back piece is very nice. it adds grips and looks good. My only complaint here is it doesn't go to the edges of the back cover. It would look better if it wrapped the entire back cover. However if you remove those silly side strips it's not as noticeable.
The piece that goes over the buttons is fine. I don't care for the circle piece for the camera lense, seems out of place and pointless. What I can't figure out is why you didn't do the inverse. Why isn't there a piece to cover the plastic around the buttons and camera lense, instead of pieces to go over them. Also the camera lense on these phones scratches very easily, I would like to see a screen protector, clear, to cover it just like the main screen.
I will continue to use it for a few days before concluding my findings.
Thanks
Click to expand...
Click to collapse
That was meant for you. That had all my feedback and suggestions. This post was not for you. This post was to let people know about the product as I see it, 'dumb' and all. I intentionally kept it neutral with positive and negative remarks, and allowed the pictures to speak for themselves. Overall I'm not the least bit impressed with your product and I could've come on here and bashed it out right for the poor product I believe it to be. But I didn't and in return you seek demean me so that my opinion counts for less when others read it.
I'm disappointed with your company and it's response. Oh, and I saw your first post before you changed it... To prove I'm not being a jerk about this I'll not comment or repeat it. I emailed you your polite constructive criticism. I posted here my opinion in a deliberately neutral way to give you the benefit of the doubt. Let the people decide.
Have a nice day.
screwyluie
It's not right for a company to criticize you for your opinion which they solicited from you in the first place.
I have had similar problems with slick wraps in the past. In fact I refuse to use or review any of their poorly made products.
I was fortunate enough to find a company called stickerboy that makes some of the best skins I've ever seen. Their cut outs are very precise and cover almost 100% of the device.
slickwraps said:
The post was read in its entirety. We absolutely do not operate as you described, rejecting opinions that aren't positive. This could certainly be evidenced by the dozens of negative reviews our company has received over its lifetime on purchased products, wherein the customer posted their experience in a professional manner, eliciting a swift response on our part to correct the issues. However, when a free beta tester product is mailed out, we expect the trusted few to behave in a manner of respect towards our company's desire to improve on the product, rather than publicly blasting the work-in-progress with disrespectful comments using derogatory terms like the aforementioned use of the word "dumb". Use of destructive language generally deems all additional feedback from the user to be invalid, in our eyes. If anything, it paints the reviewer as aggressive and, likely biased.
Your "more" section that you added, was actually of more help to our program than your original post, because rather than underhandedly insulting the product, it points out specific issues which can be addressed or at least explored.
As for the e-mail, we sent out many beta test units. That means that we have recorded the data we received relating to flaws in the design, but that we have not necessarily replied to every single e-mail, even though we certainly took each and every one in to account. Beta testing is something that a company designs to fit its needs, so it is not actually possible for us to have "botched this whole thing" just because we had different expectations for our testers than you saw fit from your own personal expertise on the subject. Luckily, it is up to us to establish the criteria we wish to see met.
If we wanted to give out free wraps for free positive press, I assure you it wouldn't have been difficult for us to do without disguising it as a beta test. Putting such excessive effort in to such a ruse would be ridiculous, since it would be much easier for us to just ask for people to sign up for free wraps. The instructions for application are readily available in the form of videos on our YouTube channel, and our customer support live-chat and [email protected] are always available to help with installation issues. In the future, please feel free to direct questions to them at any time and I am sure they will happily assist you. Despite your less than desirable method of delivery, we thank you for your participation and feedback.
-Katie
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Katie, you should know that your personal opinion on the wording chosen by a beta tester, has cost you future customers. Sad that you handled this situation the way you did. Your reasoning in the replies were just to make yourself and the company look/feel better about themselves instead of addressing the individual critiques. I'll stick with dbrand any day over your company
Haduken!!!!
After reading SlickWraps responses I would never use one of their products.
There is always Dbrand and they've always been upbeat while maintaining professionalism. They have LG G3 skins and their skins aren't even in beta. They've done wonders for phones and other devices and are recommended by tech bloggers a lot.
You certainly have not helped your case. Hopefully many people will see what you're about.
slickwraps said:
Thank You!
Trolls be Trolling
---------- Post added at 08:25 AM ---------- Previous post was at 08:23 AM ----------
Professionalism? LOL
Do some research.. Oh, and see the OP unedited posts floating around regarding his "review". Nice.
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You do realize the more you continue this thread, the more people will see you behaving like a child throwing a tantrum in the name of your ummm company?
My thanks to the OP!
slickwraps said:
Same to you.
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Storm T said:
You do realize the more you continue this thread, the more people will see you behaving like a child throwing a tantrum in the name of your ummm company?
My thanks to the OP!
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OH, SNAP! Lmao......
Storm T said:
You certainly have not helped your case. Hopefully many people will see what you're about.
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I certainly never expected this. I had never used a skin on a phone before and thought this beta testing would be a good opportunity to try one and give a generally unbiased opinion. Now I'm just glad people have a chance to see the company for what it is.
screwyluie said:
I certainly never expected this. I had never used a skin on a phone before and thought this beta testing would be a good opportunity to try one and give a generally unbiased opinion. Now I'm just glad people have a chance to see the company for what it is.
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For anyone who wants the real truth about this guy ^ contact me directly. He's honestly nothing but a troll who was set on never truly testing the product. Would love to show you DM from him which show his true nature.
Sad world we live in.
Weston
Slickwraps
slickwraps said:
For anyone who wants the real truth about this guy ^ contact me directly. He's honestly nothing but a troll who was set on never truly testing the product. Would love to show you DM from him which show his true nature.
Sad world we live in.
Weston
Slickwraps
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Post it in here, please, I've nothing to hide.
I find this not very professional. Kind of embarrassing to say the least.
I to had similar issues with the product
Having come from a vinyl wrap and sign shop i tried the slickwrap glow in the dark. The material is not true wrap material in a sense as it didnt have air channels . this might be true for just the glow in the dark. the camera ring and side pieces to be honest are pointless in the fact that the have very little surface area . which equals hardly any adhesive makes it to the phone . i had a coupon code i used to purchase it . and to be honest i didnt feel it was the money as most of the pieces you dont use . just my 2 cents