Facebook messenger showing white screen - chats not loading - ONE Q&A, Help & Troubleshooting

Since yesterday my Facebook messenger app stopped working.
The chats are not loaded anymore, showing a white screen. Previously it worked fine without any issues in the app.
Tried to re-install the app, cleared data and cache. Even cleared all cache and dalvik cache.
Running CyanogenOS 13 6.0.1 Latest official OPO build.
Anyone ever experienced this error? And know how to resolve it?

Are you in the betatest program for the app?

seanwlk said:
Are you in the betatest program for the app?
Click to expand...
Click to collapse
Nope just the normal one from the Google play store. Nothing was changed just stopped working suddenly.
I installed another theme for CMTE last week without issues. So i'm wondering maybe some server sided issue?

Metachemix1 said:
Nope just the normal one from the Google play store. Nothing was changed just stopped working suddenly.
I installed another theme for CMTE last week without issues. So i'm wondering maybe some server sided issue?
Click to expand...
Click to collapse
Mine works fine, so no idea, do you have some app that blocks hosts? Like adaway and similar?

seanwlk said:
Mine works fine, so no idea, do you have some app that blocks hosts? Like adaway and similar?
Click to expand...
Click to collapse
Yes i use adaway indeed however didn't have issues before and the hosts aren't updated anymore in weeks so i don't suspect that this is causing the issue.
On my work phone it also works without issues sadly..

Metachemix1 said:
Yes i use adaway indeed however didn't have issues before and the hosts aren't updated anymore in weeks so i don't suspect that this is causing the issue.
On my work phone it also works without issues sadly..
Click to expand...
Click to collapse
Just try disabling ad blocking and see if it works, I have issued with google apps not being able to connect to the internet. Can't tell that it's the same issue but it's worth a try.

seanwlk said:
Just try disabling ad blocking and see if it works, I have issued with google apps not being able to connect to the internet. Can't tell that it's the same issue but it's worth a try.
Click to expand...
Click to collapse
Well i tried to disable AdAway blocking but that doesn't help either. I'm considering to perform a factory reset.. However its still a lot of work (restoring all data again..) so i don't want to but i think i don't have a choice.
Do you know if there is a way to preserve the creation dates on Android? For files and folders. Previously i zipped all my data but that took hours and resulted in a corrupt zip. I can't keep my data when performing a factory reset i suppose?

Instead of factory reset, can you try a dirtyflash of the ROM you are currently using? That will keep all your data.
Find your flashable signed zip here: https://forums.oneplus.net/threads/mirrors-for-official-cyanogen-roms-ota-updates.141825/

seanwlk said:
Instead of factory reset, can you try a dirtyflash of the ROM you are currently using? That will keep all your data.
Find your flashable signed zip here: https://forums.oneplus.net/threads/mirrors-for-official-cyanogen-roms-ota-updates.141825/
Click to expand...
Click to collapse
Well i don't mind the app data but i do mind to keep my pictures and other data on my internal storage. If i do a dirty flash it will keep everything and just overwrites my system? Without any further issues?

Metachemix1 said:
Well i don't mind the app data but i do mind to keep my pictures and other data on my internal storage. If i do a dirty flash it will keep everything and just overwrites my system? Without any further issues?
Click to expand...
Click to collapse
Indeed, internal storage and data don't get touched if you dirty flash

seanwlk said:
Indeed, internal storage and data don't get touched if you dirty flash
Click to expand...
Click to collapse
Since a couple of weeks messenger started working again out of nowhere ? tried the lite version that broke couple days later also not being able to open existing chats from the app only opening notifications worked. However i have no clue what happened but it works again..

Related

Misnamed apps? Wrong versions? Fix here

Taking some advice I saw on the BAW forum one step further, I deleted the entire /data/boot-cache directory (after doing a nandroid backup of course).
Took about 3-4 extra minutes to boot up, presumably to recreate the contents of the directory, but now all of my apps are showing the correct version, correct icon, and correct name. Haven't run into any issues yet.
I didn't want to suggest this just in case something else would mess up. If you have a lot of bad apps this is perhaps faster than deleting each one.
gilroykilroy said:
I didn't want to suggest this just in case something else would mess up. If you have a lot of bad apps this is perhaps faster than deleting each one.
Click to expand...
Click to collapse
Hey there you are! Hah.
I did have a lot of bad apps and had some trouble finding the proper directories for a few. I had just done a backup so I thought I'd give it a try.
I also figured this was the perfect place to suggest it for people to try - around here people are smart enough to do real backups before they start deleting things
Is this with just rooting the phone or after you install the custom rom?
goku14238 said:
Is this with just rooting the phone or after you install the custom rom?
Click to expand...
Click to collapse
I haven't touched the custom ROM yet. You do need to root the phone to do this, and it must be done from a shell.
goku14238 said:
Is this with just rooting the phone or after you install the custom rom?
Click to expand...
Click to collapse
Just rooting the phone.
So this fixes the issue of my chompSMS thinking its name is "com.p1.chomps..."??
Negrito said:
So this fixes the issue of my chompSMS thinking its name is "com.p1.chomps..."??
Click to expand...
Click to collapse
It should, yes. I had a bunch of apps misnamed in that way (EasyMoney, Spades, a few others) and it fixed them.
One of them, Buka Lite, reverted back, though.
I tried this out and all the programs I'd been having issues with were fixed. I rebooted. Still fixed.
But then I installed three updates and after reboot, the same issue came back again. There must be another cache store somewhere...maybe Android Market related, or at least the Android package manager. Either way, I guess some more digging is in order.
mercado79 said:
I tried this out and all the programs I'd been having issues with were fixed. I rebooted. Still fixed.
But then I installed three updates and after reboot, the same issue came back again. There must be another cache store somewhere...maybe Android Market related, or at least the Android package manager. Either way, I guess some more digging is in order.
Click to expand...
Click to collapse
I think there's just a bug with the way the phone handles the cache. Did the versions go back to what they were before you deleted the cache, or what they were after you deleted the cache and before you updated the apps?
Looks like the versions didn't revert. Last night, I used aTrackDog to send myself a list of all my apps. I can't remember the three that I updated today, but the two I do remember, Flixster Movies and Handcent did not revert.
Lastnight:
Movies,2.0.1
Handcent Sms,2.9.12
Now:
Movies,2.1.0
Handcent Sms,2.9.13
Well, I decided to remove Dolphin browser since I noticed it kept opening up and running in the background (active, at least that's what Taskiller says). Of course, the next reboot caused all the icons to get messed up again.
So, I thought to look for other cache directories. Does anyone think that deleting /data/dalvik-cache in addition to the /data/boot-cache directory might help? Is it safe to try it out? I'm assuming it'll just get repopulated automatically.
mercado79 said:
I tried this out and all the programs I'd been having issues with were fixed. I rebooted. Still fixed.
But then I installed three updates and after reboot, the same issue came back again. There must be another cache store somewhere...maybe Android Market related, or at least the Android package manager. Either way, I guess some more digging is in order.
Click to expand...
Click to collapse
After you install any updates you will have to continue to remove the /data/boot-cache version until HTC/Sprint fixes the bug.
gilroykilroy said:
After you install any updates you will have to continue to remove the /data/boot-cache version until HTC/Sprint fixes the bug.
Click to expand...
Click to collapse
Would uninstalling the original, then installing the newest version alleviate the issue? As opposed to just update the app...
Negrito said:
Would uninstalling the original, then installing the newest version alleviate the issue? As opposed to just update the app...
Click to expand...
Click to collapse
Nope. I even tried uninstalling, rebooting twice, then installing again. Reverted on next boot.
jonnythan said:
Nope. I even tried uninstalling, rebooting twice, then installing again. Reverted on next boot.
Click to expand...
Click to collapse
Damn. It sounded good in theory.
I had this issue with Google Sky Maps and it worked to let me back in. What was displaying after a day or so renamed itself to 'End User License Agreement' and wouldn't let me get past the EULA screen, only offering the option to force close.
The only caveat is that now Sky Maps is still named 'End User License Agreement', but it at least let's me in.
Odd
I tried removing both boot-cache and dalvik-cache. Didn't make any difference...eventually, the errors return if/when you update or install an app.
this must be a bug with the hero. i had the Moment and no apps renamed themselves at all. reset after reset the apps were fine. i reset my hero once and it messes up the apps
Doh! Doesn't seem like there's any easy perm fix in sight... hope it doesn't happen w/ 2.0 and Sense...

[Q] Whtsapp stopped working and now throwing unknown errors

Hi everyone,
I have been using my nexus 5 since 4-5 days now and everything was working fine till last night when whatsapp started giving me errors (unfortunately app has been closed). I uninstalled whatsapp and when I am trying to re install it, its now giving me error "unknown error code on application install -24"
I have tried installing via apk, playstore's website, cleared the cache and data of playstore app, rebooted phone but nothing works.
I am hesitant to root my nexus 5 as there is no official recovery available and people are having issues when rooting the device and I cannot afford to have an unstable phone. Hard reset is an option but I would like to avoid it if possible. I have read that if I delete the related whatsapp folder from data/data folder somehow then it will fix the issue. Is there any way I could access and delete that folder without being rooted or if someone has any other solution to my problem.
Any help is much appreciated
Kamran9558 said:
Hi everyone,
I have been using my nexus 5 since 4-5 days now and everything was working fine till last night when whatsapp started giving me errors (unfortunately app has been closed). I uninstalled whatsapp and when I am trying to re install it, its now giving me error "unknown error code on application install -24"
I have tried installing via apk, playstore's website, cleared the cache and data of playstore app, rebooted phone but nothing works.
I am hesitant to root my nexus 5 as there is no official recovery available and people are having issues when rooting the device and I cannot afford to have an unstable phone. Hard reset is an option but I would like to avoid it if possible. I have read that if I delete the related whatsapp folder from data/data folder somehow then it will fix the issue. Is there any way I could access and delete that folder without being rooted or if someone has any other solution to my problem.
Any help is much appreciated
Click to expand...
Click to collapse
Same thing happened to me, Did you enable ART? Because that's what caused my errors (force closing). After switching back to Dalvik and trying to re-install, i was getting -24 error on the play store. I rebooted a few times and left it for a few hours. Tried again and it worked.
Whatsapp is i believe in-compatible with ART.
ronilzizou said:
Same thing happened to me, Did you enable ART? Because that's what caused my errors (force closing). After switching back to Dalvik and trying to re-install, i was getting -24 error on the play store. I rebooted a few times and left it for a few hours. Tried again and it worked.
Whatsapp is i believe in-compatible with ART.
Click to expand...
Click to collapse
Yes, I switched to ART . I went back to Dalvik and tried installing it but it still didnt work
Kamran9558 said:
Yes, I switched to ART . I went back to Dalvik and tried installing it but it still didnt work
Click to expand...
Click to collapse
Okay, As for as i know, it did fix itself when i rebooted a few times and after a while it just worked.
Things i also tried that might have helped. Clear cache for the playstore which you tried. i would do this again after you switched back to Dalvik. and make sure whatsapp is uninstalled before switching to Dalvik. Once you switch back and have cleared cache from the playstore, try to re-install Whatsapp.
As for the backup, on your phone is a whatsapp folder that has a backup of your messages and photos etc. When you re-install whatsapp it'll pick that up and restore your stuff. There is no need to delete that folder.
I Hope that fixes it for you.
ronilzizou said:
Okay, As for as i know, it did fix itself when i rebooted a few times and after a while it just worked.
Things i also tried that might have helped. Clear cache for the playstore which you tried. i would do this again after you switched back to Dalvik. and make sure whatsapp is uninstalled before switching to Dalvik. Once you switch back and have cleared cache from the playstore, try to re-install Whatsapp.
As for the backup, on your phone is a whatsapp folder that has a backup of your messages and photos etc. When you re-install whatsapp it'll pick that up and restore your stuff. There is no need to delete that folder.
I Hope that fixes it for you.
Click to expand...
Click to collapse
Ok, Here is what I did.
After switching back to Dalvik I rebooted the phone couple of times, Cleared the data and cache of playstore app then tried downloading again but still the same error
Kamran9558 said:
Ok, Here is what I did.
After switching back to Dalvik I rebooted the phone couple of times, Cleared the data and cache of playstore app then tried downloading again but still the same error
Click to expand...
Click to collapse
Right so far thats what i did, and thats exactly what happened to me. I just left it for a few hours and tried again it worked. Just give it a few hours and re-try / reboot and re-try.
It didnt work. I had to factory reset my phone eventually and wasted my evening doing all the restores, I wish Android had a seamless backup system something like that of Apple's. Helium/Titanium/mybackup, all of them have some kind of flaws
Kamran9558 said:
It didnt work. I had to factory reset my phone eventually and wasted my evening doing all the restores, I wish Android had a seamless backup system something like that of Apple's. Helium/Titanium/mybackup, all of them have some kind of flaws
Click to expand...
Click to collapse
Than you are not using TB or Helium as you should bro, app and data restoring always worked perfectly for me
gee2012 said:
Than you are not using TB or Helium as you should bro, app and data restoring always worked perfectly for me
Click to expand...
Click to collapse
I am not rooted at the moment so TB wasnt really an option. Helium works fine only for apps and their data but I am looking for something that can restore my phone exactly how it was before the reset including home screens, settings etc without being rooted.
Kamran9558 said:
I am not rooted at the moment so TB wasnt really an option. Helium works fine only for apps and their data but I am looking for something that can restore my phone exactly how it was before the reset including home screens, settings etc without being rooted.
Click to expand...
Click to collapse
That what you are looking for would be a nandroid backup made in a custom recovery, that restores everything. But not possible without root.
Hi,
I have the same problem. Error -24 if I want to install Whatsapp from Google Play Store. Local installation after downloading the APK from Whatsapp gives also an error (app not installed).
Tried several times to delete the cache and setting of the Play Store app and the Google Framework. Followed by restarts of the phone. Until now I was NOT succesful.
As far as I read on other forums, the problem is, that in data/data/ already exists a Whatsapp-directory and therefore Whatsapp doesn't want to install. You could delete this directory, but only if you are rooted. I avoided this step until now, because it's a new phone with warranty and after rooting, all data ist wiped.
I also tried adb to delete this directory, but same effect. Because the phone is not rooted, I can't remove this directory by remote shell.
Is there no way to clean up such remains WITHOUT root?
Greets,
scuba4436

[Q] Play Store Error on Lollipop

I'm running DH's Lollipop ROM and the Play store has been giving me -505 errors when I try to install certain applications. It is not during the download period, just when the app attempts to install itself. This happens with APKs as well. Is it an issue of Lollipop compatibility? I'm trying to download Chronus in particular.
mbtags said:
I'm running DH's Lollipop ROM and the Play store has been giving me -505 errors when I try to install certain applications. It is not during the download period, just when the app attempts to install itself. This happens with APKs as well. Is it an issue of Lollipop compatibility? I'm trying to download Chronus in particular.
Click to expand...
Click to collapse
Make sure that you did a clean install of the rom. If you were in TWRP there is a advanced wiping tab. Try wiping internal data (that does not wipe external sd card). This is probably a fix. If using some other recovery it should come with a similar feature. Hope this helped
Robby_Rimal said:
Make sure that you did a clean install of the rom. If you were in TWRP there is a advanced wiping tab. Try wiping internal data (that does not wipe external sd card). This is probably a fix. If using some other recovery it should come with a similar feature. Hope this helped
Click to expand...
Click to collapse
Thanks, I tried that but still no luck so I just restored a nandroid. I've been digging around the N5 forums because they've had Lollipop for a while and it looks like it's a common thing with 5.0.
mbtags said:
Thanks, I tried that but still no luck so I just restored a nandroid. I've been digging around the N5 forums because they've had Lollipop for a while and it looks like it's a common thing with 5.0.
Click to expand...
Click to collapse
I had the same issue. Just curious, but did you try and use Titanium Backup at all? I did, and it failed. Must have broke something. A clean flash did the trick for me.
I had the same issue but only with apps that I attempted to restore with Titanium. I had to do a full data wipe and reflash to be able to install those apps again.
ethan.r.besbris said:
I had the same issue. Just curious, but did you try and use Titanium Backup at all? I did, and it failed. Must have broke something. A clean flash did the trick for me.
Click to expand...
Click to collapse
Yea I did and it just hangs up on that restore until I FC the app and deselect from restore. With the ROM I'm using Chronus (for example) is an optionally app to be installed and it installs that way but isn't the most up to date version and the update from the Play Store doesn't install either. Weird issues for sure.
mbtags said:
Yea I did and it just hangs up on that restore until I FC the app and deselect from restore. With the ROM I'm using Chronus (for example) is an optionally app to be installed and it installs that way but isn't the most up to date version and the update from the Play Store doesn't install either. Weird issues for sure.
Click to expand...
Click to collapse
Clean flash Lollipop and DO NOT use TiBu. It must not be fully working on 5.9 yet. I had the exact same thing happen. Just let Google restore your apps.
TiBu
ethan.r.besbris said:
Clean flash Lollipop and DO NOT use TiBu. It must not be fully working on 5.9 yet. I had the exact same thing happen. Just let Google restore your apps.
Click to expand...
Click to collapse
I have flashed the ROM and love it except this issue that I am also experiencing. I also have TiBu but did not use it for the app restore. Rather I used Google Play and it failed to install Any.do. I have tried manually and read extensively online and the problem appears to be related to Adobe air not being Lollipop compatible. I finally email Anydo and they are aware of the issue and are providing me with a link to their upcoming lollipop beta. My point is I don't believe reflashing, re-restoring, or rummaging around in the data/data folder will fix the 505 error.
TiBU
McKinley66 said:
I have flashed the ROM and love it except this issue that I am also experiencing. I also have TiBu but did not use it for the app restore. Rather I used Google Play and it failed to install Any.do. I have tried manually and read extensively online and the problem appears to be related to Adobe air not being Lollipop compatible. I finally email Anydo and they are aware of the issue and are providing me with a link to their upcoming lollipop beta. My point is I don't believe reflashing, re-restoring, or rummaging around in the data/data folder will fix the 505 error.
Click to expand...
Click to collapse
After reading further I decided to uninstall ALL Task apps, which included Chaos-Control. I was then able to install Any.DO. It was a permission issue and it conflicted with Chaos-Control. Lollipop is confusing app permissions. Find the like app, uninstall, and then install the app you want. That worked for me.

Titanium Backup troubleshooting

So I have been using TB for years now, since back in the day that I had the HTC Hero and I have never had a problem with it until now. There are some certain apps that it will just not restore no matter what I try. It begins restoring the others just fine but when it gets to the same exact apps, it just stops and freezes.
I am using the Restore missing apps with data option.
I have tried deleting all backups and backing up again. I have tried verifying my backups various times. I have also tried not using batch restore for those specific apps (Going directly to that app and restoring just that one app with and without data, and it just hangs as well).
I am using SuperSU with my binary updated and busy box installed. I also changed the application processing mode to indirect. Is anyone else having this same issue? Its not on one specific rom, it happens on every rom I flash may it be stock based or aosp. I have exactly 112 apps backed up so when I have to force stop TB, and go back to uncheck the apps that are not restoring various times to restore the rest, it sucks especially since I am very picky with things working as they should.
Apps it will not restore:
Tippy Tipper
Subway Surfer
Nimble Quest
Battlefriends at sea gold
Commander (Star wars)
Instasize
If anyone has any idea what may be causing this and how to fix it, please let me know. Thank you beforehand!
What kernel do you have installed?
Stock CM that came with the official CM12 rom.
But either way, I have had this issue on every rom I have flashed.
valdesr11 said:
But either way, I have had this issue on every rom I have flashed.
Click to expand...
Click to collapse
I've had this happen to me, but I don't remember what I did to fix it.
Do you have SELinux in permissive mode?
guyd said:
I've had this happen to me, but I don't remember what I did to fix it.
Do you have SELinux in permissive mode?
Click to expand...
Click to collapse
Where do I check this?
valdesr11 said:
Where do I check this?
Click to expand...
Click to collapse
> About Phone > SELinux Status
It's in enforced mode. How can I change it?
valdesr11 said:
It's in enforced mode. How can I change it?
Click to expand...
Click to collapse
I use this https://play.google.com/store/apps/details?id=com.mrbimc.selinux
I tested this out and I am still having the same issue with the same apps.
I am having a similar issue. Diff device, but I couldn't find any other info. Oddly yesterday it restored no problem.
I was on a diff rom tho. Maybe I'll flash another rom.
valdesr11 said:
I tested this out and I am still having the same issue with the same apps.
Click to expand...
Click to collapse
If you go to the play store are you able to install them? I have had a few that i can't restore, but once I've installed them from the play store I can restore the backed up data. I haven't been able to figure out why some restore and others don't (unless they aren't compatible with the DPI and the Android version I've found a few that when you look them up in the play store they are not compatible)
scubamikejax904 said:
If you go to the play store are you able to install them? I have had a few that i can't restore, but once I've installed them from the play store I can restore the backed up data. I haven't been able to figure out why some restore and others don't (unless they aren't compatible with the DPI and the Android version I've found a few that when you look them up in the play store they are not compatible)
Click to expand...
Click to collapse
I have been able to install them from the play store without any issue, I just can't restore them using TB no matter what I try. And its weird that its the same apps every time. So it is something that those apps have that does not get along. Can someone manipulate the situation and check on their end? I am running Illusion (Latest version from the 18th) and latest version of TB. See if you can restore those specific apps backed up from any rom.
Try changing the mount namespace separation setting in super su. I got that message when I first installed titanium it was a warning I don't know what it does or if it will fix your problem
I realized today that when backing up the specific apps after deleting all backups (Fresh backup), it rushes through those specific apps like as if it doesn't want to back it up but it doesn't give me an error message.
some apps don't like restoring to a different rom than they were made on.
Have you tried using the option in TB to create an update.zip you can then flash?
Hi there in desperation I come to this thread. Ive tried everything thats suggested in this thread and more.
TT backup Pro home page shows all necessary items like Root etc checked.
Problems with Pro:
1..Nandroid restore crashes immediately on item selection eg as soon as Menu Item Nandroid is selected Titanium crashes.
2..As mentioned by others, some apps wont restore; TT sits there in restore mode with nothing happening. This is on several apps.
3..Menu/Backup data to XML Bookmarks=yes Messages=yes Call log=crash/'Unfortunately, TT bup has stopped.'
4..Several other annoyances in reliability but the above are most important.
I have politely asked Titanium for support but they dont bother answering. After a few days waiting I gave the app a feedback of 1 on Play thinking that would get some response but no!
In 20 years of computer work, I have never had a software supplier with such a terrible support policy, and the feedback page for this app supports this comment.
Im sorry to have to come to this forum asking for help, but the Titanium folks leave me no choice.
As an aside I also use 'Backup Your Mobile' which IMHO is better at restoring settings and reliably restores apps with settings at no cost if you can put up with the ads.
Kind regards,
Alistair.
Since this post and no replies I have submitted 2 more support requests with TTBup support which is done via a web page interface. I even supplied a small video showing the problem. Alogcat does not report any errors which is odd.
Still no replies from TTBup support.

Stuck at Sh*tty "Google can't communicate with servers".

So I've tried pretty much everything that's been suggested.
I've just installed a new ROM since mine wasn't updated and I wanted a newer one.
I've tried:
Reflashing
Updating the recovery
Changing ROM to actually use
Use different WIFI's and Data plans
Reinstalling google services
Clearing the google caches
Clearing the dalvik and normal caches
Switching the timezones
If it matters I have a oneplus one and a SIM card for Sweden.
Any help at all would be appreciated.
Are you using any Ad Blocking apps ?
Winged_Panther said:
Are you using any Ad Blocking apps ?
Click to expand...
Click to collapse
Yeah I had ad-away installed. Although it should have been disabled seeing how I still have ads on everything and the app says "disabled". Trying to disable it now will edit post if it works, if not stuff's still broken.
Still dun work.
JDoawp said:
Yeah I had ad-away installed. Although it should have been disabled seeing how I still have ads on everything and the app says "disabled". Trying to disable it now will edit post if it works, if not stuff's still broken.
Still dun work.
Click to expand...
Click to collapse
AFAIK, Aforementioned issue is related to hosts file in your system
just have a look at http://forums.androidcentral.com/sa...google-servers-try-again-later-galaxy-s3.html
Winged_Panther said:
AFAIK, Aforementioned issue is related to hosts file in your system
just have a look at [REDACTED]
Click to expand...
Click to collapse
Yeah I just went via recovery file browser and deleted the hosts file.
Thanks a bunch dude!
JDoawp said:
Yeah I just went via recovery file browser and deleted the hosts file.
Thanks a bunch dude!
Click to expand...
Click to collapse
Solved ?

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