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Phone info: rooted, stock, s-off, CWM 5.0.2.7, BusyBox 1.17.1, ES File Explorer
In a nutshell, my phone's display died after a bit of condensation appeared under the glass. I have no idea how the moisture happened, as I've been babying this phone since my 1/7 purchase, and I haven't dunked the phone in water or exposed it to steam. Had it tucked in an inside coat pocket while going for a walk, discovered condensation spots later that evening (and no, I don't sweat like a horse, either). Screen began flickering over next four days, requiring brightness to be turned up to max, but otherwise operated normally--until day five, when the display went out completely. Liquid indicator under the battery is pure white, btw.
So, after discussion with HTC Warranty and Repair, my phone will be shipped off to be fixed, hopefully, under warranty, and I won't get dinged for out-of-warranty repair since this is a moisture issue (albeit one I'm baffled as to the cause).
What I'd like to know is what to expect upon return of my repaired phone. I know the HTC tech's will likely be wiping all data, and this means I'll have to reroot, correct? I have my most recent Nandroid backup on both my PC and my SD card, so I can restore to that, but I wasn't clear about the rerooting end of things.
Any experiences from others who have gone through the warranty repair process would be appreciated.
Many Thanks --
--
King Cheetah
Well I sent my 3G Slide in to get the camera lens cover and keyboard fixed. I had the old hboot and flashed back to stock with s=on. They fixed the 2 issues and updated my phone to the Froyo OTA with the new hboot.
It isn't unrealistic to think the same would happen. So the Fabulous work the guys in the dev forum will be more appreciated once the hboot issue is solved.
Sent from my myTouch_4G_Slide using xda premium
Actually, I just got back my phone from repair. hboot was 1.44.007 the one that is hackable.
It's essentially a roll of dice right now, because the OTA isn't in full effect yet. Maybe you can make a special request that they don't restore your phone (although that's usually the first thing they do) or tell them that you don't want the latest OTA
That pretty much answers my question--I'll have to go through the process once more for root once I get it back.
As far as I've been able to glean from the HTC and T-Mobile forums, the OTA is still on hold due to error troubleshooting, so I doubt that will be applied until all the bugs have been squashed. In fact, there's no word that the update will be ready this month, so I'm fairly confident the hboot will still be 1.44.007.
Thanks for the replies --
--
King Cheetah
Yea - I sent one in to be serviced and got it back as it went out (fixed though) and still had s-off 1.44.0007 hboot.
I restored everything else to stock retail launch before sending it in.
They told me on the phone before I shipped it that if they chose not to repair i'd get charged. If there was evidence of tampering it was their option to not do anything to it.
I was also told that it would be flashed to their current software as the last thing before it left the factory.
I imagine it's up to the tech to decide if they want to work on it if it comes in with s-off - but now we have a guide for how to get s-on so this should no longer be a concern - it's in dev here.
Also, my theory was that the update being on hold was why I got it back with the software I sent it out on - and seems to be what everyone else thinks too.
Hey guys, so I have a big problem. If found my Nexus 5 randomly turned off when I was at work. Tried turning it back on, no luck. Tried charging no luck. Tore it down to check everything, looks fine. Then I plugged everything back in and left the back cover off, and it makes a clicking noise when the power button is held but nothing. It stops clicking after about 5-10 seconds.
What's even more problematic is that my device is rooted with a custom kernel (I was running unlocked bootloader, root, stock rom with Faux Kernel for the best part of 3 months problem free) and I'm sort of worried about sending it back for warranty. Any ideas what to do?
Send it in. You should be fine. Google has stated they won't void a warranty of the device is unlocked and rooted. I wouldn't worry. There have been a ton of times I've sent in devices rooted and never had a warranty denied.
Can you go into bootloader? If yes,try go back to stock first.
Thanks matt
No, unfortunately not Simonna, the phone is completely dead
To be honest, they are more likely to void the warranty because you took it apart. I hope they don't though.
Sent from my Nexus 5
Can they tell if it's been disassembled?
aneesh99 said:
Can they tell if it's been disassembled?
Click to expand...
Click to collapse
Not unless you damaged something while taking it apart.
I don't think I did...
Hey guys,
I moved back to stock(2.17 4.1.2 FW) after using cm11 for a while, and it worked like a charm. Suddenly, as I was going home from school, the display stopped working. Backlight, touch, sound, haptic feedback and the rest of the phone still work. Then I flashed stock FW again, but nothing changed. I turned the phone on, but there was no picture on the display. Then, after turning the phone off, I let it stay at home and chill for a while. I turned it on and the display somehow worked normally. Anyway, as i turned it off, and plugged in the charger, there were some f'd up pixels on bootsplash, and a REALLY f'd up battery animation (two batteries with heavily distorted position and colors).
Needless to say, there was no picture ever since.
I flashed stock again, locked the bootloader (no TA backup ), and my warranty is still up for six months or so. I found warranty papers(with seller signature, IMEI and stuff), but I'm having trouble finding the receipt for a week now :crying:
Any advice on what to do if I don't find the receipt? (besides from crying like a little biatch knowing we have lollipop now)
Should I replace it myself(Ebay or something), or find someone who could repair it cheaply?
Brzi99 said:
Hey guys,
I moved back to stock(2.17 4.1.2 FW) after using cm11 for a while, and it worked like a charm. Suddenly, as I was going home from school, the display stopped working. Backlight, touch, sound, haptic feedback and the rest of the phone still work. Then I flashed stock FW again, but nothing changed. I turned the phone on, but there was no picture on the display. Then, after turning the phone off, I let it stay at home and chill for a while. I turned it on and the display somehow worked normally. Anyway, as i turned it off, and plugged in the charger, there were some f'd up pixels on bootsplash, and a REALLY f'd up battery animation (two batteries with heavily distorted position and colors).
Needless to say, there was no picture ever since.
I flashed stock again, locked the bootloader (no TA backup ), and my warranty is still up for six months or so. I found warranty papers(with seller signature, IMEI and stuff), but I'm having trouble finding the receipt for a week now :crying:
Any advice on what to do if I don't find the receipt? (besides from crying like a little biatch knowing we have lollipop now)
Should I replace it myself(Ebay or something), or find someone who could repair it cheaply?
Click to expand...
Click to collapse
Try sending it to sony's centre first..i think they have database about your phone's warranty..doesn't need receipt at all.
Good evening lads, I'm facing some problems with my display, the LCD presented some dots, more like small sqares(with sharp corners), they are not busted pixels (they're to big to be busted pixels), in different areas of the screen.. More on the bottom, and a few on the middle of the screen..
I should mention that i have not dropped the phone so that the dots would have an explication.
I made this thread in order to see if there are any other users who experienced this problem, and if they did.. What it could be done
Ive got a few on mine. I counted 6 or 7 just on the top half of the screen. A few on the bottom half. I only see them when phone is booting up on the black bootloader screen. They show up green.
Mine are visible all the time, Would vodafone warranty cover them ? Because, tehnically..it's not an software problem(That I could cause)
Scutariu said:
Mine are visible all the time, Would vodafone warranty cover them ? Because, tehnically..it's not an software problem(That I could cause)
Click to expand...
Click to collapse
It has to. If you haven't dropped your phone,then those spots are hardware issue.
They gave you a faulty device,and you have the right to get it fixed/replaced for free.
Sent from my 6045Y using Tapatalk
The Marionette said:
It has to. If you haven't dropped your phone,then those spots are hardware issue.
They gave you a faulty device,and you have the right to get it fixed/replaced for free.
Sent from my 6045Y using Tapatalk
Click to expand...
Click to collapse
I'm gonna go over there on Monday to see if they will change/repaid my device.
btw: I have an unlocked bootloader/root/etc, but..still, that is software, it would be impossible for me to damage the LCD trought an software :-s
Scutariu said:
I'm gonna go over there on Monday to see if they will change/repaid my device.
btw: I have an unlocked bootloader/root/etc, but..still, that is software, it would be impossible for me to damage the LCD trought an software :-s
Click to expand...
Click to collapse
You will have to return the phone fully to stock properties.
There is a thread which shows you how to fully restore stock rom,relock bootloader,etc.
Even rooting violates your warranty.
Bootloader unlock is even worse.
The Marionette said:
You will have to return the phone fully to stock properties.
There is a thread which shows you how to fully restore stock rom,relock bootloader,etc.
Even rooting violates your warranty.
Bootloader unlock is even worse.
Click to expand...
Click to collapse
I did, I flashed an stock recovery, locked the bootloader, deleted the whole system/boot/cache,etc..basically wiped everything, and on my warranty chart, I noted that my phone isn't turning on after an update trought official app, and that I have white spots on the display[this was the one that interested me], so..They took it, and gave me a new one after an review in service[I forgot to make the partitions back as they were, but..they didn't looked there]
Thank you, T.C
Hi, this is not exactly question, so I post into discussion, I want just your opinion... or if somenthing like this happened to you:
It started by simple restarting, or random vibrating from time to time. I just thought its some ROM related bug becouse I didnt update it for about 2 months, maybe something got messy. But I had some work to do and told myself it can wait few days. Then some strange freezes occured with vertical or horizontal strips made of small colourful dots. Only hard reset holding all buttons helped. Freezes, restarts etc. then continued quite frequently. This was time for clean rom installation. I went to TWRP, wiped everything except external SD. Done. I was going to hit install in twrp when freeze occured last time and after long continuous vibration it was gone. Now it does not react toabsolutely anything, holding all buttons - nothing. Connecting to charger - nothing, no icon, no charging indicator. Connecting to PC - nothing, it dont even notice connection of new hardware, Odin also sees nothing... It seem to be as dead as possible.
But this situation seems very good to me after all, becouse phone was rooted, knox tripped. They would never repair it for free if it was freezing, restarting or bugging screen becouse my warranty was gone by rooting long time ago... But now they will have hard time to get into Download mode or connect it to anything to see my voided warranty, or fact there is no ROM at all becouse it got broken right after last TWRP wipe. I might be able to come out of this with new S8 for 100€ (price difference between S7 edge and classic S8 in shop where I bought it).
What do you think? Will they tear it apart and find out about knox etc., or they will not go so deep when its completly dead and there are no physical marks of even using that phone? Have no idea how deep is their analysis and if they will try to change motherboard or just trash it giving me new one or money...
Any experiences with samsung repair service?
PS: sry for my grammar, had only 4 years of english classes at high school, not using it until then (only in forums like this)
Usually the guys at service station don't bother to go in download mode to check the tripped know it depends on countries to countries in most of the countries people got their phone repaired even though there phone was knox tripped and rooted
I hope they fix your phone for free as the service guys are lazy they'll probably tell that your SOC is fried and would recommend changing the SOC
thx for reply... true, they dont bother in my country very much at service ... they already changed my camera lens becouse left corner was always blury and no problem with knox tripped, but it was clearly HW problem on their side which appeared even on first photo, I just didnt notice it and rooted it first week of S7 launch... this also was not caused by root, but if they somehow find out they could use it as excuse, so i hope they will not try hard with software examination when its HW problem again
Just want to add to the list.My previous device (xperia z2 which goes to the same service center here in Bosnia) ,they never searched if i had custom rom installed.They just fixed it by changing motherboard.Please let us all know what will happen when you return your device to them.I think there is no way they can find out what you did to that device or if it is knox tripped.
Ok, I will report results here. It should be fixed in two weeks, max one month (or not if they find out about root, but I also think they will not)
Got my repaired phone back. With new motherboard and 0x0 original knox etc. Old motherboard was compleatly dead with all root info with it... Everything works now