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[Q] HTC One S stopped working. Help

I have a HTC One S cell phone that stopped working after I did a software update from the settings menu. The phone has no service (not able to connect to the network). My service provider is Wind mobile. They tried a "hard reset" or factory data reset this did not solve the problem. Then I had a technician replace the firmware and downgrade to an earlier version of software. This got the phone to work. I was able to make one call. However I was unable to pickup wifi. I tried to turn on wifi in the setting menu and then the phone stopped working again. I have tried talking to HTC customer service but they have not been able (or willing) to help.
HTC One S
model Z520m, Android
HBOOT- 2.15.0000
RADIO - 1.11.50.05.28
Open DSP - v31.1.0.45.0815
eMMC - boot
device: ville
build id: JR003C
SDK version: 16
Release: 4.1.1
Incremental version: 133955.7
Does anyone know how to fix this phone?
I suspect that either the firmware installed incorrectly or is the wrong version for the phone.
Does anyone know where to get the correct version of the firmware?
Thank You,
Greg

dwa789 said:
I have a HTC One S cell phone that stopped working after I did a software update from the settings menu. The phone has no service (not able to connect to the network). My service provider is Wind mobile. They tried a "hard reset" or factory data reset this did not solve the problem. Then I had a technician replace the firmware and downgrade to an earlier version of software. This got the phone to work. I was able to make one call. However I was unable to pickup wifi. I tried to turn on wifi in the setting menu and then the phone stopped working again. I have tried talking to HTC customer service but they have not been able (or willing) to help.
HTC One S
model Z520m, Android
HBOOT- 2.15.0000
RADIO - 1.11.50.05.28
Open DSP - v31.1.0.45.0815
eMMC - boot
device: ville
build id: JR003C
SDK version: 16
Release: 4.1.1
Incremental version: 133955.7
Does anyone know how to fix this phone?
I suspect that either the firmware installed incorrectly or is the wrong version for the phone.
Does anyone know where to get the correct version of the firmware?
Thank You,
Greg
Click to expand...
Click to collapse
Connect phone in fastboot mode to your computer, open CMD commandline and type "fastboot getvat all". You will get a log.Delete your IMEI / serial from the log and post it here (The LOG not the IMEI...)

LS.xD said:
Connect phone in fastboot mode to your computer, open CMD commandline and type "fastboot getvat all". You will get a log.Delete your IMEI / serial from the log and post it here (The LOG not the IMEI...)
Click to expand...
Click to collapse
bootloader) version: 0.5
(bootloader) version-bootloader: 2.15.0000
(bootloader) version-baseband: 1.11.50.05.28
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 3.16.1500.7
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno:
(bootloader) imei:
(bootloader) product: vle
(bootloader) platform: HBOOT-8960
(bootloader) modelid: PJ4011000
(bootloader) cidnum: GLOBA001
(bootloader) battery-status: good
(bootloader) battery-voltage: 4106mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: dirty-64bedd38
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0

I'll get the link for the matching RUU file for you
There is no matching RUU OTA update is avaiable. Are you familiar with using fastboot commands? DOWNLOAD the OTA. Extract the included firmware.zip and flash it via fastboot. If it works --> good. If not you'll have to change your CID to install a RUU for unbraded versions of the phone.

Thanks for locating the OTA update. I am not familiar with using fastboot commands. Can you link me to a guide or post that explains the procedure.
Thank You,
Greg

dwa789 said:
Thanks for locating the OTA update. I am not familiar with using fastboot commands. Can you link me to a guide or post that explains the procedure.
Thank You,
Greg
Click to expand...
Click to collapse
Download ADB/fastboot, uninstall HTC Sync. Connect your phone in fastboot mode, open CMD commandline an type:
"fastboot oem rebootRUU"
"fastboot flash zip firmware.zip"
"fastboot flash zip firmware.zip" (AGAIN!)
"fastboot reboot-bootloader"
Then reboot the phone to check if android is running

I followed the steps you provided and the firmware loaded fine and Android is also running. However the phone is still not working properly. The phone was randomly switching between "no service" for several minutes and then to WIND away (roaming) and then to 4G with varying signal strength. I was able to make a brief call while the phone was in 4G mode. Now the phone seems to be stuck with "no service" again. Any ideas as to what could be the problem?
Thanks

dwa789 said:
I followed the steps you provided and the firmware loaded fine and Android is also running. However the phone is still not working properly. The phone was randomly switching between "no service" for several minutes and then to WIND away (roaming) and then to 4G with varying signal strength. I was able to make a brief call while the phone was in 4G mode. Now the phone seems to be stuck with "no service" again. Any ideas as to what could be the problem?
Thanks
Click to expand...
Click to collapse
Yes You will need to install a FULL system e.g. RUU. The firmware contains all basic partitions of your phone BUT not System, data ... If you tried instaling a OTA update and it failed --> You need a CLEAN installation.

LS.xD said:
Yes You will need to install a FULL system e.g. RUU. The firmware contains all basic partitions of your phone BUT not System, data ... If you tried instaling a OTA update and it failed --> You need a CLEAN installation.
Click to expand...
Click to collapse
How do I preform a CLEAN (Full system) installation?

dwa789 said:
How do I preform a CLEAN (Full system) installation?
Click to expand...
Click to collapse
You can't. As least you can't do it by the ormal way, as there is NO stock RUU package available for your phone. You can Unlock the bootloader, set it S-OFF, then you're able to install unbranded or custom software.

LS.xD said:
You can't. As least you can't do it by the ormal way, as there is NO stock RUU package available for your phone. You can Unlock the bootloader, set it S-OFF, then you're able to install unbranded or custom software.
Click to expand...
Click to collapse
I hate to ask any more questions because you have been so helpful in answering all my questions but I would really like to get my phone working again.
How do I go about Unlocking the bootloader, setting it to S-OFF and then installing unbranded software? Also where do I get unbranded software that will work with my phone?

dwa789 said:
I hate to ask any more questions because you have been so helpful in answering all my questions but I would really like to get my phone working again.
How do I go about Unlocking the bootloader, setting it to S-OFF and then installing unbranded software? Also where do I get unbranded software that will work with my phone?
Click to expand...
Click to collapse
How about you get Teamviever and i'll set up the phone for you?

LS.xD said:
How about you get Teamviever and i'll set up the phone for you?
Click to expand...
Click to collapse
Ok, I installed Teamviewer on my computer.

dwa789 said:
Ok, I installed Teamviewer on my computer.
Click to expand...
Click to collapse
PM me ID+pass when you're ready

No signal after s-off and flashing cyanogenmod

I used Sunshine to unlock and s-off my device. Then fastboot flash recovery twrp 2.8.0.1-m8_wlv and installed cyanogenmod 11 for m8. My wifi works, but I don't get any cellular related signals. My CID is VZW__001 and also tried supercid. I also updated my firmware such that the versions are now...
version-bootloader: 3.19.0.0000
baseband ending in 19_2G.
Please help!!

mesh64 said:
I used Sunshine to unlock and s-off my device. Then fastboot flash recovery twrp 2.8.0.1-m8_wlv and installed cyanogenmod 11 for m8. My wifi works, but I don't get any cellular related signals. My CID is VZW__001 and also tried supercid. I also updated my firmware such that the versions are now...
version-bootloader: 3.19.0.0000
baseband ending in 19_2G.
Please help!!
Click to expand...
Click to collapse
Not sure what baseband that is? Mine is 1.09.20.0702 on Verizon.

mesh64 said:
I used Sunshine to unlock and s-off my device. Then fastboot flash recovery twrp 2.8.0.1-m8_wlv and installed cyanogenmod 11 for m8. My wifi works, but I don't get any cellular related signals. My CID is VZW__001 and also tried supercid. I also updated my firmware such that the versions are now...
version-bootloader: 3.19.0.0000
baseband ending in 19_2G.
Please help!!
Click to expand...
Click to collapse
DIal: *#*#info#*#* and make sure your phone is set to the correct data mode. After choosing the correct one toggle airplane mode. This has happened to me while using the data toggle quick setting a couple times.

Bricked my U11 - Stuck in Download/Bootloader

Hello,
i hope some of you got an idea for fixing my problem.
1. One month ago i unlocked my bootloader and tested LeeDrOiD U11 V3.1.0 R107 because i had some problems with the camera and the battery. LeeDrOiD does'nt fixed the problems because it seems like a hardware battery problem.
2. After a few days i roled back to stock rom with my TWRP Backup without any new problems.
3. The battery problems are very irritating, so I decided to lock the bootloader and ship it to HTC. After saving my data with TWRP i locked the bootloader via fastboot. The status of the bootloader is no "Relocked".
4. The relocking of the bootloader the device booted without problems until the screen poped up: Your phone is encrypted. (i did not configured this before)
Status:
I can't fix the enryption problem. I have -5 try's left... i don't know how this can happen
I can't get into recovery because i get a Screen with: Your device is corrupt. It can't be trusted and will not boot
I tested a lot of RUU's and stock recovery's from the Google Docs Spreadsheet "HTC U11 - RUU/Firmware/Recovery/OTA Collection"
Tried
Flash the RUU. Every RUU i tested is denied because theres a "Security Version Problem"
Flash Recovery (stock and twrp) = Bootloader Locked
C:\Android>fastboot flash recovery twrp-3.2.1-2-ocn.img
target reported max download size of 1560800000 bytes
sending 'recovery' (39676 KB)...
OKAY [ 2.227s]
writing 'recovery'...
(bootloader) HOSD CL#1002308
FAILED (remote: 9 RU_SECURITY_FAIL recovery and bootloader isn't BL_UNLOCKE)
Flash Unlock_Code.bin = Bootloader Locked (it's not possible to activate the setting in the developer settings, because the phone does'nt boot)
(bootloader) flash unlocktoken
(bootloader) [KillSwitch] : /dev/block/bootdevice/by-name/frp
(bootloader) [KillSwitch] Last Byte is 0X00, disable unlock
(bootloader) [KillSwitch] oem unlock Turn Off!
Deviceinfo
kernel: lk
product: htc_ocnuhl
version: 1.0
max-download-size: 1560800000
version-main: 2.33.401.10
boot-mode: download
version-baseband: 8998-002772-1711161638
version-bootloader: 1.0.0.0000
mid: 2PZC10000
cid: HTC__034
Thank you in advance. :good:

maxi.schwarte said:
Hello,
i hope some of you got an idea for fixing my problem.
Thank you in advance. :good:
Click to expand...
Click to collapse
For future reference, relocking the bootloader too early did this.
You can only do that after running the exact correct RUU for your version of U11 so that
you end up with stock recovery and locked system.

michaelbsheldon said:
For future reference, relocking the bootloader too early did this.
You can only do that after running the exact correct RUU for your version of U11 so that
you end up with stock recovery and locked system.
Click to expand...
Click to collapse
Thank you for your Answer. Do you know where can i get the right RUU? I can't find the right one...

maxi.schwarte said:
Thank you for your Answer. Do you know where can i get the right RUU? I can't find the right one...
Click to expand...
Click to collapse
Yes, these contributors are U11 heroes.
https://docs.google.com/spreadsheets/d/15JL3tRWDSVOUKo_revEYtQ_tRcOSJ0vWcvk8a7TK8Hk/edit#gid=0

michaelbsheldon said:
Yes, these contributors are U11 heroes.
Click to expand...
Click to collapse
Is it possible to fix this problem with the right RUU or is the device bricked and only HTC can fix it?

I fixed the Problem. I downloaded again the correct RUU from google spreadsheet and copied it into the root of a micro sd card and boot to download mode. (rename the RUU file to 2PZCIMG.zip)

maxi.schwarte said:
I fixed the Problem. I downloaded again the correct RUU from google spreadsheet and copied it into the root of a micro sd card and boot to download mode. (rename the RUU file to 2PZCIMG.zip)
Click to expand...
Click to collapse
Yay !

Please help
I have the exact same problem. I tried to do my do-diligence and have searched the forums and google for days trying to find a solution. All I wanted to do was install TWRP and relock the bootloader. I understand my mistake was relocking to quickly. Its now soft bricked with a locked bootloader and am only able to access bootloader and download. I have been unable to find the correct RUU for my model:
kernel: lk
product: htc_ocnuhljapan
version: 1.0
max-download-size: 1560800000
serialno: FA76V1803367
slot-count: 0
current-slot:
imei: 356134080328971
version-main: 2.53.454.4
boot-mode: download
version-baseband: 8998-002772-1802141355
version-bootloader: 1.0.0.0000
mid: 2PZC20000
cid: 11111111
Can anyone help? I would greatly appreciate it. This device was supposed to be a birthday gift. Messed it up good.
Thank you

nv1086 said:
I have the exact same problem. I tried to do my do-diligence and have searched the forums and google for days trying to find a solution. All I wanted to do was install TWRP and relock the bootloader. I understand my mistake was relocking to quickly. Its now soft bricked with a locked bootloader and am only able to access bootloader and download. I have been unable to find the correct RUU for my model:
kernel: lk
product: htc_ocnuhljapan
version: 1.0
max-download-size: 1560800000
serialno: FA76V1803367
slot-count: 0
current-slot:
imei: 356134080328971
version-main: 2.53.454.4
boot-mode: download
version-baseband: 8998-002772-1802141355
version-bootloader: 1.0.0.0000
mid: 2PZC20000
cid: 11111111
Can anyone help? I would greatly appreciate it. This device was supposed to be a birthday gift. Messed it up good.
Thank you
Click to expand...
Click to collapse
i See you have U11 KDDI version, i can upload it for you.

YGRamadhan said:
i See you have U11 KDDI version, i can upload it for you.
Click to expand...
Click to collapse
That would be greatly appreciated, thank you.

nv1086 said:
That would be greatly appreciated, thank you.
Click to expand...
Click to collapse
check your PM i send it over there.

I have an HTC U11, and it's soft-bricked because I tried installing TWRP as my new recovery and it turned out to be corrupt. Now my phone is on a boot loop. Please help.

MikeG123 said:
I have an HTC U11, and it's soft-bricked because I tried installing TWRP as my new recovery and it turned out to be corrupt. Now my phone is on a boot loop. Please help.
Click to expand...
Click to collapse
How about trying to install another recovery over the top of the old one see if that works, or just flash the correct ruu in download mode and just start over

[solved] Lineageos 15.1 bootloop

Hello everyone!
I tried to update my phone from the official lineageos 14.1 to version 15.1 using TWRP As the installation instructions tell I wiped cache, system and data and flashed the new version without any installation problems. But after rebooting the phone I end up in a bootloop. Afterwards logcat only says "/sbin/sh: exec: line 1: logcat: not found" so there is nothing to find in the log file.
System details:
Phone: HTC One A9 European version (aka hiaeuhl)
TWRP Version 3.2.1.0
Latest installed lineageos: lineage-14.1-20180510-nightly-hiaeuhl-signed.zip (I also tried with older versions)
Version that should be installed: lineage-15.1-20180606-nightly-hiae-signed.zip (I also tried with the previous builds)
I assume hiae should be right? There no longe seems to be a difference between hiaeul and hiaeuhl versions.
I don't thing that the new versions are broken since they are official builds, but what am I doing wrong?
I also tried the flashing of LOS 15.1 coming from the latest stock firmware 2.17.401.2 (Android 7.0) with the same result...
kernel version: 3.10.84-perf-g42015ab
baseband version: [email protected]_60.00._F
(both from currently installed stock rom 2.17.401.2)
Should it be necessary to downgrade stock rom as it used to be? I think it wouldn't make any sense to go from Android 7 to 6 and then to version 8.

are you on s-off?

No, it is still S-on.

Edit: I solved it. I tried the Installation of Lineageos 15.1 again (after wiping system, cache and data), coming from the stock rom. First start gave me an encryption error, but after another factory reset I finally could boot Lineageos.

Hey, do you have idea if the hiae build in the Lineage official page work for hiaewhl?
I tried but it stuck in bootloop for 3 hours.
This is my device information :
(bootloader) kernel: lk
(bootloader) product: htc_hiaewhl
(bootloader) version: 1.0
(bootloader) max-download-size: 1164800000
(bootloader) serialno: HT5B9SZ01300
(bootloader) slot-count: 0
(bootloader) current-slot:
(bootloader) imei: 9xxxxxxxxxxxxxx
(bootloader) version-main: 2.18.651.2
(bootloader) boot-mode: download
(bootloader) version-baseband: [email protected]
(bootloader) version-bootloader: 1.0.0.0000
(bootloader) mid: 2PQ930000
(bootloader) cid: SPCS_001

I can't really tell because I'm not really experienced. Before they started to make the LOS 15 "hiae" version they only had versions for hiaeul and hiaeuhl (which was my device). Yes, it was, because I replaced the device since there will be no more official builds of LOS 15.1 for the hiae device.
I've made a bug report for phone calls that could not be answered or finished (https://jira.lineageos.org/browse/BUGBASH-2031) and unfortunately the developer isn't able to fix this... so he discontinued the work on the hiae. There were also some other minor bugs, so I guess you would not be happy with this version anyway.

Silberhase said:
I can't really tell because I'm not really experienced. Before they started to make the LOS 15 "hiae" version they only had versions for hiaeul and hiaeuhl (which was my device). Yes, it was, because I replaced the device since there will be no more official builds of LOS 15.1 for the hiae device.
I've made a bug report for phone calls that could not be answered or finished (https://jira.lineageos.org/browse/BUGBASH-2031) and unfortunately the developer isn't able to fix this... so he discontinued the work on the hiae. There were also some other minor bugs, so I guess you would not be happy with this version anyway.
Click to expand...
Click to collapse
I see...
well, another device in the garage.
Thanks bro :good:

A9 Recovery Help

I have an A9 that I figure'd I'd root since my current phone is a Galaxy J7 and will never see root access ever (it's a tracfone).
Here's what's up. I went through several walk-throughs on trying to root the device with a one-click solutions on my phone and PC. 'OneClickRoot' won't open, KingRoot methods do nothing, and KingoRoot seemed a bit too shady to me. So maybe I'm getting ahead of myself. I do some reading and every guide that seemed worth it's weight in text, walked me through unlocking the bootloader first, then rooting. So I download the JavaDev and AndroidDev installers, and other HTC drivers/managers. I have access to adb + fastboot (+ htc_fastboot where applicable). I make an account over at HTCDev and officially unlock the phone. As I read further into this process, TWRP comes up. I download 3.2.1.0 (and eventually some other versions too). I ran 'fastboot flash recovery twrp.img' (also trying the .img with full version in name as downloaded, and changing it to recovery.img). Fastboot takes all of 6.x seconds to do it's work (which doesn't seem quite right for a 38MB file, but what to I know?), and everything seems to check out. If I try to cmd/adb reboot into recovery mode or manually enter it from the fastboot>bootloader>recovery menues, I get an htc logo, delayed black screen than a normal boot to the lockscreen. Clear the cache? Tried it via fastboot, since the stock recovery is gone. Still nothing. At this point I feel I'm missing something very small, or something just plain doens't work. I've checked XDA, and a few other forums to as for back as 2015 posts on rooting/bootloader issues, and tryed little variation in commands trying to make things work. So here I am, first post on XDA, pleaing for help. My head is spinning and if I have to hear the damn AT&T chime on boot after a hung up recovery boot one more time, I am going to destroy this phone.
Since you're going to ask, this is what I'm working with:
Code:
HTC One A9 (Model 2PQ9120)[AT&T]
Download Mode:
Code:
*** UNLOCKED ***
htc_hiaeul PVT S-ON
LK-1.0.0.0000
[email protected]
OpenDSP-6.8.5.00.190-8952_1013
OS-1.27.502.5
Nov 12 2015,15:40:38(656287)
While on Download Mode:
Code:
C:\adb>fastboot getvar all
(bootloader) kernel: lk
(bootloader) product: htc_hiaeul
(bootloader) version: 1.0
(bootloader) imei: 352637070179992
(bootloader) version-main: 1.27.502.5
(bootloader) boot-mode: download
(bootloader) version-baseband: [email protected]
(bootloader) version-bootloader: 1.0.0.0000
(bootloader) mid: 2PQ912000
(bootloader) cid: CWS__001
Bootloader Mode:
Code:
[COLOR="Gray"]*** Software status: Offical *** [/COLOR]
[COLOR="Magenta"]*** UNLOCKED ***[/COLOR]
[COLOR="Orange"]*** S-ON ***[/COLOR]
While on Bootloader Mode:
Code:
C:\adb>fastboot getvar all
(bootloader) version:0.5
(bootloader) version-baseband:
(bootloader) version-bootloader:
(bootloader) max-download-size: 0x20000000
(bootloader) partition-type:cache:ext4
(bootloader) partition-size:cache: 0x10000000
(bootloader) partition-type:userdata:ext4
(bootloader) partition-size:userdata: 0x625000000
(bootloader) partition-type:system:ext4
(bootloader) partition-size:system: 0xd9000000
(bootloader) serialno:HT5APBE01249
I tried to find a stock recovery image, but I have no clue what I looking for quite honestly, and don't want to flash the wrong thing (though at this point I guess it doesn't matter). I don't need a long drawn-out 'well this is where you kerfuffled your device' speech, ask if I ran a command, and I'll try to elaborate on when and how I did. Or heck, just throw commands at me and I'll just try them out. It's no big deal If I lose the phone altogether, I'm just trying to make it a WiFi only, barbones, games-only device. Thanks ahead of time!

Magisks will root your device from twrp...You have an ATT variant... Which has not been updated to latest nougat software... 1.27.502.5... This means youll have to flash one of the earliest versions of twrp...

I tried 3.0.0-0 (didn't work), which is only a year older than the A9, and it's the oldest Team Win has on their site. How early we talking about?
EDIT:
Found an old guide from Dec2015 that cites 'twrp-2.8.7.0_CPTB-B9-hiae.img' as the versio to use, but frequently says 'only use for HTC A9 Tablet'. Is this something I can just try, since it's the recovery partition (is it a partition?) and is already dead. I can't make it go from not working to not working more can I?

I have the exact same phone, with the exact same setup (version#'s, s-on, etc) as Allodesh and I am having the same troubles. I tried following the guide in the Official Lineage OS 15.1 thread and got to the part to install the latest twrp. The latest version didn't take, and I was left without a boot recovery after trying. I tried several other versions and eventually 3.0.0-0 took. I tried flashing the rom from twrp 3.0.0-0, but I am unable to mount the drives and get "invalid argument".
Do you think an earlier version of twrp might help my case too?
My phone still boots up into the stock Android, but I can't do any OTA updates. So, I'm pretty much stuck. I've spent the last week googling, but this is the only thread I found that seems to have the same issues I'm having. So, any help you could offer both of us would be very much appreciated!
By the way, is s-off necessary or relevant to our problems?
Sorry if I'm hijacking this thread, but I think my problems are the same.

Well I've been toying with my phone and searching forums for the last couple of weeks for answers and I've figured out 2 things. For the AT&T US GSM phones we have, the latest version of TWRP that will work for it is 3.0.0-2. Once I flashed that, my mounting troubles stopped and I was able to successfully root my phone by flashing the SuperSU zip.
The 2nd thing I found out is that LineageOS won't work on this phone without getting S-Off and upgrading the firmware using one of the other carrier's RUU files which is way more work than I want to get into. I wish this information was in the How-To install Lineage guide for the HTC One A9, as I probably would have got a different phone, but oh well, at least it's rooted now and I can clear out the bloatware.
If you want to start over from square one, just find the correct RUU (I can't post the link apparently, too new to the forum) and run it from windows and it'll restore it to factory. It might take a couple of tries for it to install, but it works.
Hope that helps a little.