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Unable to get 3G on my Touch Cruise

I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.

Most probably is ur phone broken. U will have to send it to the service. Maaaaany users had/have/will have problems with calls, connections, signal strenght,bluetooth, camera, broken wheel etc. I had... Touch cruise is crapy.

If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens

benjimen said:
If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens
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Actually, I did this today. Same thing happen. I would get a 3G signal but when I tried to make a call, I get no signal. But when I disable the 3G, edge works fine with voice and data.

Hi, I sufered the same problem until yesterday. I had the same problems. Yesterday I switched off the HSDPA switch in the software, after a soft reset the TC came back online. Probably worth trying?
Gr. WAS

As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS

WAS said:
As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS
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I've tried both Murata radio roms. Both gives very good 3G signal but when I try to make a call or use data, I get no connection. I've tried the original radio ROM and some of the Kaiser ported radio Roms. They all give me no connection with 3G. In every case, when I disable the 3G, I can make calls and get data although it is only through edge and GPRS. I looked at my box for the TC and it is revision A. Do I need to send my TC for repair? I even went as far as calling my cell phone provider(Rogers) and they couldn't help me. The phone is functional but without 3G I am not getting very fast data speeds.

The problem started with my TC started after upgrading to Udk R6 and R7, after upgrading to R8 and a new radio version
http://forum.xda-developers.com/showthread.php?t=351964
Will give you an updated radio version what will have a good match with the Udk diamond R8 Rom.
Succes, WAS

just a question, I'm on ATT, and the sim card I use on my polaris came off the iPhone3G, and I get the H (the high speed thing) sign on the phone during data sessions. on some areas I'm only able to get E and sometimes even the G sign came on and off. so I guess, maybe wherever you are, the 3G signal isn't strong enough, so you can only get edge.
and as of the other person noted, polaris is kind of at the edge of getting broken, fast. I only uses mine exclusively for web browsing for a week when the phone goes crazy. sent it to repair and everything seems to be in "sane" mode now let's hope that my phone didn't try to go insane again

rycckor said:
I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.
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I am having the same problem, 2 weks ago I traveled to other country without 3g network (only edge) and i had used a diferents simcards. When I come back to my country, I lost the 3g only works in GSM , I try another sims card and same problem and the orignal simcard in differnts mobiles 3gs worsk fine. Do you find any solutions? You are the only person who i find with the same problem.
Thanks
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Guys, maybe a silly comment but did you check the following settings : phone/menu/options/band and check select network type to auto?
I have had problems before with 3G & HSDPA. Somtimes when your registered on HSDPA and you travell away from that mast/area into an area that only has 3G or even only Edge, then device does not re-register onto the other band and you will not be bale to make calls and will miss calls. This happened for days one time and i very nearly hard reset my device in frustration, i eventually found out it was a network problem.
Another work around is going to phone/menu/networks and manually select networks and hopefully it should bring up your 3G network.
Phone operators do not like telling you that their 3G or HSPDA networks do not have good coverage or intermittent quality of signal. My 3G network only has 70% coverage & 30 % of that is HSDPA, so i sometimes end up on EDGE and hence miss calls.
Try playing around with the setting above one at a time. When im stuck i manually set band to GSM (edge), then when travelling away reset back to auto. Most of the time however it is fine.

Hi, I'm from Argentina. I had the same problem with 3G after a trip to other country. Now my TC only works well in GSM Band. Unfortunatelly we don't have service support here so if anyone knows how to fix this will be highly appreciated.

I have the same problem in my Polaris. I tried almost every radio i could find, i tried with different sim cards, i tried with official wm6 and wm6.1 roms with no result. When 3G is enabled i can not make or receive calls. I think that the problem started when i first upgraded from WM6 to WM6.1. Now i keep band selection to GSM so at least i can use my polaris as a phone. There must be something that prevents gsm connection when 3G is active. I hope a registry tweak could be found for this. I' m just one step from sending my device to be serviced.

I have the same trouble with my virgin uk sim card and t-mobile which share the same network(need to turn off 3g),but no trouble with my asda sim which uses the vodaphone network.So if you try different sim cards make sure they dont share networks.Another thing i've noticed with my virgin sim is all my preferred networks are unchecked but my phone will still connect if my 3g is turned off?

[Q] mobile data not working, poor or no phone signal

Hey guys, I haven't done anything to my phone but all of the sudden, the data and phone signal basically quit working. I have a very hard time getting texts, phone calls etc to go though but it will eventually (usually takes a while or a few tries) and as far as data goes, I basically have no connectivity at all unless I'm on wifi. It says 3g or H every once in a while, but it's really slow and usually doesn't stay for long. I'm running CM9, and like I said before I didn't change anything that I'm aware of that would have caused this problem. It worked fine before, and it just stopped. Ideas? Thanks

iamtheculprit said:
Hey guys, I haven't done anything to my phone but all of the sudden, the data and phone signal basically quit working. I have a very hard time getting texts, phone calls etc to go though but it will eventually (usually takes a while or a few tries) and as far as data goes, I basically have no connectivity at all unless I'm on wifi. It says 3g or H every once in a while, but it's really slow and usually doesn't stay for long. I'm running CM9, and like I said before I didn't change anything that I'm aware of that would have caused this problem. It worked fine before, and it just stopped. Ideas? Thanks
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have you called your provider? maybe its on their end.

I'm having the same exact problem... it shows my 3g it shows all my bars but instead of the bars being colored or the 3g be in color is gray. Also I cannot get back conectivity until I restart the phone. Does anybody have an idea what this is?

Are you on AT&T? I was not having any problems until a certain point in time, and I didn't change or do anything to incite them. I'm not even getting calls anymore, I'll just get all my texts in a wave every few hours. My data is useless, it won't stream, or load web pages, and my phone is frequently saying "Emergency calls only" when I'm sitting at my freaking house (which normally has full 3g and cell signal and is very fast)

This just started occuring with my 9020a on AT&T the first week of March. I switched SIM cards twice, spent about an hour on the phone with ATT, and sent the device back to Samsung who rolled back the software to 2.3.4 and the Radio to UKE1.
I still have the issue. Samsung says its not them. ATT does nothing. It;s liek the phone just stopped working, started dropped calls, missing calls, and the internet connection sucks. I have an iphone for work through ATT as well and have no issues with signal.
ANy help is appreciated.

Hmm
Make sure you have the right, most up to date settings for APN, and flash original radios. if it still doesn't work, make sure you have the i9020A, which has the at&t 3g antenna, not i9020T which has the T-Mobile antenna, vice versa.

Have you tried other radios for your device (make sure you flash the appropriate ones for your model)? Any signal info under Phone Information when dialing *#*#4636#*#*?

ChemicalD said:
This just started occuring with my 9020a on AT&T the first week of March. I switched SIM cards twice, spent about an hour on the phone with ATT, and sent the device back to Samsung who rolled back the software to 2.3.4 and the Radio to UKE1.
I still have the issue. Samsung says its not them. ATT does nothing. It;s liek the phone just stopped working, started dropped calls, missing calls, and the internet connection sucks. I have an iphone for work through ATT as well and have no issues with signal.
ANy help is appreciated.
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Sounds like you're having the exact same problem I am having. I switched sim cards, flashed different roms, etc and nothing. (although to be fair, after the new sim, things work better, but still not well) I'm about ready to pop my sim back in my craptivate and just go with that... or buy an iphone off of craigslist.

Billchen0014 said:
Make sure you have the right, most up to date settings for APN, and flash original radios. if it still doesn't work, make sure you have the i9020A, which has the at&t 3g antenna, not i9020T which has the T-Mobile antenna, vice versa.
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I am 100% sure I have the 9020a, but I don't know anything about APN and flashing radios. I have only ever flashed full roms before, so I wouldn't know where to look for the original radio.

Oogway13 said:
Have you tried other radios for your device (make sure you flash the appropriate ones for your model)? Any signal info under Phone Information when dialing *#*#4636#*#*?
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I have not tried other radios. The signal info seems solid, sitting at my house, but the 3g is still horridly slow. It taked 15-30 seconds to load a webpage, even a pretty mundane one like google. Messages still come through in waves, and often won't send

About your APN, AT&T should provide you with the proper values to put in under Settings | Wireless & Network | More | Mobile Networks | Access Points Names.
If you are on ICS, they values should populate by themselves.
Can you try flashing other radios and see if you encounter the same problem:
http://forum.xda-developers.com/showthread.php?t=1116884
Make sure you backup your EFS folder (and all data for that matter).

I had similar problems, they were related to turning 3g on/off with a APN widget while the phone had little signal. As soon as started enabling and disabling 3g on the android options everything was back normal.

alexfiorani said:
I had similar problems, they were related to turning 3g on/off with a APN widget while the phone had little signal. As soon as started enabling and disabling 3g on the android options everything was back normal.
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the data works most of the time now it's just retardedly slow. I can't stream music even on low quality, nor can I watch youtube without leaving it for 5 minutes to buffer,pages take forever to load, and I was downloading a 6 meg app and it took 20 minutes to download whenI was leaving the phone alone and not moving. I got really sick of trying to fix it and finally gave it to geeksquad to send in to get replaced. sigh.

[Q] Stuck on EDGE or GPRS

When I'm on data, my phone is stuck on EDGE or GPRS when it should go up to 3G or H+. I've tried restarting my phone, turning wifi on and off, turning data on and off and made sure my settings looked okay. Any help is appreciated!
Cataclysm 11/26, Franco r14, dalvik patch. And if it's relevant, I'm on Rogers wireless.

I'm not sure but doesn't Rogers use global frequency in which case you need the 821 model?

I've definitely had 3G and H+ on my N5 (abbreviations much?), but it just seems very inconsistent. It'll go from H+ to 3G, back to H+, then cut out completely, then sit on E or G for a while. Just trying to pinpoint the issue because it's getting annoying haha. Perhaps it's the frequency that's screwing it up but that's definitely not my area of expertise. I do have the D820 model if that's helpful.

I'm having exactly the same problem with Fido right now, I tried pretty much everything including
- flashing back the factory image
- tried every modems from the xda thread in the Nexus 5 Android Development section (currently my phone is on the D821 modem but it didn't change anything)
- changing my apn (but it was obvious that this was not the problem since the phone had a edge connection.
I'm really about to call Fido...
Still, I'm kinda glad to see that i'm not alone.

maybe that the data service in your personal area?

Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.

obsanity said:
Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.
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I called Fido, the technical support told me that they had something that was blocking me from 3G (but he didn't tell me what it was, he just told me that something was blocking me...) I had my beloved H+ back for maybe a whole minute and then it just switched back to Edge network.
All I wanted to know was if many customers have reported the problem or if I were alone...
Maybe if I'm lucky my phone will get back its 3G soon just like you.

I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7

mark1s said:
I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7
Click to expand...
Click to collapse
Thanks for the update mark1s. Definitely let me know if a new phone fixes anything, although I'm also thinking it's a software problem.
The problem could just be that there happens to be patches of low coverage in the areas we're testing this out, which seems unlikely in big cities. But testing at work seems to have this problem, but testing this at home I pick up 3G and H+ just fine. Odd..

Not able to make/receive calls when connected to LTE - UK EE network.

Network provider is EE UK.
Sorry for the long post​
I’ve had the 1+ since 2014 now, I am rooted and have used various Android 7 and 8 (recently) roms on the device until recently (probably 7 months ago) my 1+ started playing up. I would not get any signal whilst at work; although the building I work is generally poor with mobile signal however I use to get just enough signals to receive a call.
About 7+ months ago this started fading and I would get 0 bars, at first I thought it’s a modem issue so I tried all the different modems and made notes on which one was the best but in the end none of them helped with the situation. I then did what most people do and googled the issue and found that there are lots of other people with similar issue with the oneplus one not working on LTE, many suggested to make sure I visit the engineering menu *#*#4636*#*# and change the connection to LTE/GSM Auto (PRL), however this was already set and yet it was not making any difference. The main issue was not being able to make or receive calls when the device is connected to LTE.
On the odd occasion I was able to make/receive all on LTE when leaving the building but it would be not stable, at times I would get a call but people could not hear me, then sometime I would dial out and the screen would be stuck at “dialing” and nothing would happen. Then I would try few times and it may work or not work at all. So I switched to GSM only (via the secret menu) and the phone would work perfectly, no issues calling out at my work desk or outside and getting all calls without any issues. The issue with this was that on a reboot the settings would go back to LTE/GSM so it was a constant change. On top not being able to use 4G Data speeds was making life harder.
Even when selecting 3G in network settings the phone would not switch to 3G only. I also tried different network provides like 3 UK, Vodafone but still the same issue.
I’ve now come to a conclusion that this is something software related (perhaps?) as the device is failing to switch to 3G when making/receiving calls. When I check the secret menu I see that DATA and VOICE connection is LTE. Now I know this device does not support VoLTE so I thought it would always first aim to connect to 3G signal?? NO?
As a result i’ve moved to Pixel 2 device because I tried everything from different roms to modems, going back to kitkat, CM12.1 and 13 as well as Oxygen OS but was still getting the same problem.
I’ve also come across posts (on google) that people with different oneplus device are suffering from this so not sure if something has been switched on/off on my phone when flashing different roms to have caused this issue or is this a hardware problem?
I’ve spent numerous hours trying different things suggested by many on google but haven’t got anywhere. I have given up trying to get to the bottom of this.
If anyone is out there who have had this issue and have found a solution please let me know, I still very much like the oneplus but with this issue it’s hard to use the device.
Thank you for reading…..

v1ks said:
Network provider is EE UK.
Sorry for the long post​
I’ve had the 1+ since 2014 now, I am rooted and have used various Android 7 and 8 (recently) roms on the device until recently (probably 7 months ago) my 1+ started playing up. I would not get any signal whilst at work; although the building I work is generally poor with mobile signal however I use to get just enough signals to receive a call.
About 7+ months ago this started fading and I would get 0 bars, at first I thought it’s a modem issue so I tried all the different modems and made notes on which one was the best but in the end none of them helped with the situation. I then did what most people do and googled the issue and found that there are lots of other people with similar issue with the oneplus one not working on LTE, many suggested to make sure I visit the engineering menu *#*#4636*#*# and change the connection to LTE/GSM Auto (PRL), however this was already set and yet it was not making any difference. The main issue was not being able to make or receive calls when the device is connected to LTE.
On the odd occasion I was able to make/receive all on LTE when leaving the building but it would be not stable, at times I would get a call but people could not hear me, then sometime I would dial out and the screen would be stuck at “dialing” and nothing would happen. Then I would try few times and it may work or not work at all. So I switched to GSM only (via the secret menu) and the phone would work perfectly, no issues calling out at my work desk or outside and getting all calls without any issues. The issue with this was that on a reboot the settings would go back to LTE/GSM so it was a constant change. On top not being able to use 4G Data speeds was making life harder.
Even when selecting 3G in network settings the phone would not switch to 3G only. I also tried different network provides like 3 UK, Vodafone but still the same issue.
I’ve now come to a conclusion that this is something software related (perhaps?) as the device is failing to switch to 3G when making/receiving calls. When I check the secret menu I see that DATA and VOICE connection is LTE. Now I know this device does not support VoLTE so I thought it would always first aim to connect to 3G signal?? NO?
As a result i’ve moved to Pixel 2 device because I tried everything from different roms to modems, going back to kitkat, CM12.1 and 13 as well as Oxygen OS but was still getting the same problem.
I’ve also come across posts (on google) that people with different oneplus device are suffering from this so not sure if something has been switched on/off on my phone when flashing different roms to have caused this issue or is this a hardware problem?
I’ve spent numerous hours trying different things suggested by many on google but haven’t got anywhere. I have given up trying to get to the bottom of this.
If anyone is out there who have had this issue and have found a solution please let me know, I still very much like the oneplus but with this issue it’s hard to use the device.
Thank you for reading…..
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I can relate to you. have similar issue and also tried most of the things you have done. don't know what to do. if you have found something, then reply.

I think I have the same issue here in Italy too.
I tried all modems in the list and downgraded to kitkat but with no luck.

same issue reproduced on lineage os 16.0 India /Airtel
nik012003 said:
I think I have the same issue here in Italy too.
I tried all modems in the list and downgraded to kitkat but with no luck.
Click to expand...
Click to collapse
No calls incoming/outgoing over LTE network lineage os 16.0, when changed to 2G network calls works just fine
while LTE no issues with Data connectivity .
any luck for anyone.
Thanks

I don't have the phone anymore (in fact, the same issue made me get a new phone), but maybe try updating the modem?

Question GSM issues, sudden disconnection?

Hey guys,
So I've received my P7P a couple days ago. Ordered in Romania from the official Amazon Store. 5G, VoLTE, and VoWiFi don't work, as you all know.
But the biggest problem I have is that the network just completely disconnects if I leave the phone on the desk for a couple minutes. I have people messaging me and asking why they can't call me. When I look at the phone, there's no GSM signal of any kind. This is in a location where I have full 5G coverage otherwise.
I had to go into airplane mode 2 times before I was able to receive a call. The first time it connected to LTE for a couple seconds and then it completely dropped again.
Not to mention it takes forever to connect again after going in an area with weak signal.
I've updated to the Beta and the issue persists.
Great software, great camera, whatever, all useless when you can't fulfill your main purpose of being A PHONE.
Anyone else with issues like this? This is all I've found: https://piunikaweb.com/2022/10/20/pixel-7-7-pro-no-network-or-no-service-connectivity-issue/

Does the phone have the LTE bands it needs to even work where you live? If not, then I doubt there will be anything you can do but return it and look to another OEM.

jaseman said:
Does the phone have the LTE bands it needs to even work where you live? If not, then I doubt there will be anything you can do but return it and look to another OEM.
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Click to collapse
oh LTE works well. 5G doesn't work.
It just gets disconnected from any kind of cellular network and gets no signal after a while.

Have you taken the day one OTA? That fixed the problem for most of us. I haven't seen any X or ! since the first day. Before that update I was having my connection drop every 10 minutes or so.
If you already have taken this update, you may have a defective model.

Try force stopping Carrier Services and Google Play Services and deleting the storage for both. That help me tremendously with connectivity issues with Pixel 6 Pro.
Might want to try Carrier Services beta as well.
Another thing to check is your APN settings. Make sure they're what your service provider recommends

I immediately updated before unlocking the bootloader and rooting, I don't have network outage or anything. 5G seems to be working as well, at least available in settings, I'm yet to test it in 5G area but where I live, there's no 5G actually so it would not bother me much anyways. I'm so far very happy with it