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I was messing around with the camera and suddenly it goes to the White Screen with the Motorola logo in the middle. Its just stuck there. I've pulled the battery for at least 30 minutes, tried holding down, up, camera, while turning the phone on, no luck. Every time I power it up its just the same white screen. It's doing nothing.
Are there any other manual methods of resetting this thing? Anything that can be done through the USB cable?
I've tried messing around with RSD lite but kinda useless if there is no image to flash from. I see there are no OS files available for this thing. I'm at a total loss.
Any help is greatly appreciated.
Thanks!
Try removing the user data and cache partition from recovery
Man I can't even get into recovery mode. Literally, nothing gets me out of the white motorola screen unless I pull the battery.
greystealth said:
Man I can't even get into recovery mode. Literally, nothing gets me out of the white motorola screen unless I pull the battery.
Click to expand...
Click to collapse
call ATT and get a replacement. its gotta be under the 1 year manufacturs warranty
tell them what happened like u wrote here and they have to refund you one
and if they dont
call again and make up another hardware fault or software fault story
Have you tried removing the SD card?
Thanks for the suggestions. However, I didn't purchase it from ATT so I"m unable to return it. As far as the memory card, I have tried this, no luck. It actually happened when I was trying to take a snap shot without an SD. It prompted me that it wouldn't save the image without an SD, then it crashed.
greystealth said:
Thanks for the suggestions. However, I didn't purchase it from ATT so I"m unable to return it. As far as the memory card, I have tried this, no luck. It actually happened when I was trying to take a snap shot without an SD. It prompted me that it wouldn't save the image without an SD, then it crashed.
Click to expand...
Click to collapse
Even if you buy from a 3rd party reseller, the phone is still under warranty and should still be covered through AT&T. Complain to enough people and get what you want.
benmarvin said:
Even if you buy from a 3rd party reseller, the phone is still under warranty and should still be covered through AT&T. Complain to enough people and get what you want.
Click to expand...
Click to collapse
Yea thats what i've been told. Guess I'll try a few stores and stir up some raise havoc. Thx guys.
You could try flashing the chinese flash-file http://forum.xda-developers.com/showthread.php?t=651417 It did not work on my phone, but supposedly this build has the cliq's root exploit present in it. It would not flash to my phone, but I think that may have been a driver issue. It couldn't hurt...
So I tried a couple stores, no luck. Since I bought it from a third party they need the number it was purchased under along with either the receipt or individual who bought it. I have none of that. So...I'm screwed. Ill try the chinese idea but don't know if that will work since the pc doesn't seem to detect the phone via USB in the state that its in. My last resort will be motorola directly and I know that will take forever. Any other ideas are greatly appreciated.
I was flashing rom but was stuck in downloading mode , pulled out battery after that its dead,now it donot go in download mode or switch on nor connects to computer, is there any way to recover that?
Try this: http://forum.xda-developers.com/showthread.php?t=1119769
drnishant123 said:
I was flashing rom but was stuck in downloading mode , pulled out battery after that its dead,now it donot go in download mode or switch on nor connects to computer, is there any way to recover that?
Click to expand...
Click to collapse
Try this: Remove the battery, press the power button for 10 seconds, insert the battery and try to go to download mode.
None of the above methods worked i think its dead i think i will have to take phone to service centre it was under warranty period, i donot think they can come to know that the phone was rooted
drnishant123 said:
None of the above methods worked i think its dead i think i will have to take phone to service centre it was under warranty period, i donot think they can come to know that the phone was rooted
Click to expand...
Click to collapse
Bad luck :/ Tell them that you were updating the phone with kies and after that it didnt started.
drnishant123 said:
None of the above methods worked i think its dead i think i will have to take phone to service centre it was under warranty period, i donot think they can come to know that the phone was rooted
Click to expand...
Click to collapse
you are most likely right, as the phone does not boot, they either reflash it with their special flashing gear (not sure if that works with g3 since someone experimentied with usb jig already) or change the mainboard like was already reported by others with dead bootloaders.
next time remove boot.bin and sbl.bin from any rom you flash to keep you out of such trouble.
USB jig only works in soft brick... (just for our phone i mean)
I've send my phone back to warranty, its only way i found...
drnishant123 said:
None of the above methods worked i think its dead i think i will have to take phone to service centre it was under warranty period, i donot think they can come to know that the phone was rooted
Click to expand...
Click to collapse
My phone once went accidently into washing machine ,became compleletly wet,but after drying it was absolutely fine,but it might have changed color of liquid damage indicator that time and so company might not gave warranty now can any1 tell where is the liquid damage indicator (LDI) located in our galaxy3 ? so that i can check it before going to company.
EDIT : Found it... LDI was situated below the USB port on the inside of backcover as white square paper seen after opening up the phone ,it was still white in my cell fortunately
Don't worry about service center they repaired my hard bricked phone and my warranty was still valid after rooting and flashing froyo
drnishant123 said:
I was flashing rom but was stuck in downloading mode , pulled out battery after that its dead,now it donot go in download mode or switch on nor connects to computer, is there any way to recover that?
Click to expand...
Click to collapse
Hi, try this...http://www.youtube.com/watch?v=D0aoabVtPJ8 . Is it for S9000 but you will try get phone into download mode as is it in the video and I think it will work . You have only two options go to service service or this... If you don´t fear try this and give for us feed back... Good luck
This is another but same tips How to but for Galaxy S or Vibrant...
I think it´s working on our phone too but nobody try it until now or don´t know it.
http://factoidz.com/how-to-unbrick-your-samsung-vibrant-galaxy-s/
Strange that nobody came up with the hairdrier method, sounds strange, but also works on sgs:
Open battery cover and remove battery
Use a hairdrier to heat your device where the battery used to be
Replace battery and use 3bc to boot into download mode.
I take no response if this method does not work, explode or melt your phone or impregnate your house pig...
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tapatalked
FadeFx said:
Strange that nobody came up with the hairdrier method, sounds strange, but also works on sgs:
Open battery cover and remove battery
Use a hairdrier to heat your device where the battery used to be
Replace battery and use 3bc to boot into download mode.
I take no response if this method does not work, explode or melt your phone or impregnate your house pig...
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tapatalked
Click to expand...
Click to collapse
Well this is new!! Has it worked for anymodel anywhere?? Weird method.
And how can this method impregnate anyone' s pig??
However, just wanted to state that i am not responsible then...
Rhis has worked on some sgs already as wired as it sounds... just take care u dont melt anything...
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tapatalked
I have given the cell to service centre they said they will change the motherboard under warranty by monday
FadeFx said:
However, just wanted to state that i am not responsible then...
Rhis has worked on some sgs already as wired as it sounds... just take care u dont melt anything...
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tapatalked
Click to expand...
Click to collapse
yea i know that method one of my friends (galaxy s) did that and it worked.. i don't think i'm going to try
I can feel with u, i wouldnt have rhe balls either i guess. Thanx god i didnt come into such trouble ever since my first samsung android device (i7500)
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tapatalked
Hey guys I've had my N5 for almost a year now but it seems to have gone kaput on me recently...
On Monday I was on a skype call, (just audio) when my phone suddenly restarted, I didn't pay much mind to it as that happened before and it would usually just cut back on, but this time, it restarted, and restarted and just didn't stop. That lead me to think its the power button being stuck so i checked it out and made sure its not being depressed and well yeah it wasn't. And soon after that the phones screen was sometimes on during the reboots and sometimes off. I knew it was rebooting because the N5 vibrates a bit when Google pops up on the loading screen in a certain way, but yeah now the screen doesn't light up at all, there's still vibrations and sounds like when I call or when I say Okay Google a few times, the LED will even light up during a call. I know the phone is "on and working" in the background but the screen doesn't light up and as such I can't touch it, any ideas and or advice friends?
bump de bump?
Possibly your backlight burnt out? Water damage?
if you are running cyanogenmod, you could be experiencing sod "sleep of death". thats when you know the phone is on and working, but the screen doesnt turn on. ive been reading lots of complaints about cm and the sod.
TheROMGuy said:
Possibly your backlight burnt out? Water damage?
Click to expand...
Click to collapse
As the phone kept rebooting it went from seeing everything, to seeing nothing but the back light to dark, so maybe? It was just by me on my desk too so I was doubtful about the water damage but I put it in the sealed rice bag for about 24 hours just in case but still no luck.
I actually am running cyanogenmod and whenever I do have a problem I always feel that its related to CM as the phone doesn't have any physical damage...maybe I should look into that, any other ideas friends?
P.S I am using the ElementalX Kernel and UNFORTUNATELY I turned on the FAST CHARGE USB option and that makes the phone play funny with the computer, if you guys have any advice as to how I could turn off that option please do let me know
http://forum.xda-developers.com/goo...l-06-03-14-one-click-factory-restore-t2513937
I used this tool to try and remove anything that could be bothering my phone, software wise, and I'm not sure if it wiped away Kernels and Roms but thought you guys should know, my computer now recognizes the phone and I can see folders and such, which are now empty.
dynamo147 said:
http://forum.xda-developers.com/goo...l-06-03-14-one-click-factory-restore-t2513937
I used this tool to try and remove anything that could be bothering my phone, software wise, and I'm not sure if it wiped away Kernels and Roms but thought you guys should know, my computer now recognizes the phone and I can see folders and such, which are now empty.
Click to expand...
Click to collapse
all it does is completely wipe your phone and install an older android version. flashing the factory img will do the same, except youll get the newest android version. don't use these tools, doing things the right way will be more beneficial to you. anyways, since cm is having issues, try a different rom, or just go stock.
simms22 said:
all it does is completely wipe your phone and install an older android version. flashing the factory img will do the same, except youll get the newest android version. don't use these tools, doing things the right way will be more beneficial to you. anyways, since cm is having issues, try a different rom, or just go stock.
Click to expand...
Click to collapse
Thats my problem though my screen is still untouchable or see able and it makes it hard to flash stuff since I can't properly use TWRP, and having the fast charge hack on my computer doesnt really sense im in USB Debug but I guesssss its off now though, but still no screen loving
dynamo147 said:
Thats my problem though my screen is still untouchable or see able and it makes it hard to flash stuff since I can't properly use TWRP, and having the fast charge hack on my computer doesnt really sense im in USB Debug but I guesssss its off now though, but still no screen loving
Click to expand...
Click to collapse
if still no screen, its probably physically damaged(hit or factory damage). is an exchange possible?
simms22 said:
if still no screen, its probably physically damaged(hit or factory damage). is an exchange possible?
Click to expand...
Click to collapse
Well i got mine through the Play Store and I did think about an RMA, I know there was that free screen replacement thing going on but the customer rep sounded like he had no idea what I was talking about. and I'm thinking its a flex cable issue as my phone hasn't incurred any damage from drops or bumps or anything since i make it a point to be stationary while using phone, but....where the sim card tray is, that "bridge" or thin piece on the bottom side toward the phone has split as a result of my bad sim card ejecting, but that was when i first obtained the phone, also there is another split, inside the phone there is a canopy above the charging port that is split but i still know that occurred long before this, and its not even an electrical piece along with the sim card bridge thing.
BUTTT yeah im afraid if I RMA they will use that as an excuse to charge me $400, even though I know it's not playing any sort of factor in my screen acting up....Is there a policy on that?
dynamo147 said:
Well i got mine through the Play Store and I did think about an RMA, I know there was that free screen replacement thing going on but the customer rep sounded like he had no idea what I was talking about. and I'm thinking its a flex cable issue as my phone hasn't incurred any damage from drops or bumps or anything since i make it a point to be stationary while using phone, but....where the sim card tray is, that "bridge" or thin piece on the bottom side toward the phone has split as a result of my bad sim card ejecting, but that was when i first obtained the phone, also there is another split, inside the phone there is a canopy above the charging port that is split but i still know that occurred long before this, and its not even an electrical piece along with the sim card bridge thing.
BUTTT yeah im afraid if I RMA they will use that as an excuse to charge me $400, even though I know it's not playing any sort of factor in my screen acting up....Is there a policy on that?
Click to expand...
Click to collapse
ive rma'ed before, google is really good about it. i sent my nexus 7 back with a custom recovery, rom, kernel.. and the thing going on with google and exchanging the n5 once without question, isnt about the screen, its for anything.
simms22 said:
ive rma'ed before, google is really good about it. i sent my nexus 7 back with a custom recovery, rom, kernel.. and the thing going on with google and exchanging the n5 once without question, isnt about the screen, its for anything.
Click to expand...
Click to collapse
I suppose I might as well shoot for it? Is there a way to decline paying for the device if they decide that I should pay?
dynamo147 said:
I suppose I might as well shoot for it? Is there a way to decline paying for the device if they decide that I should pay?
Click to expand...
Click to collapse
send back the rma? honestly, i dont know. i dont know anyone thats ever had to pay. unless its obvious that you did something, youll be fine.
So when you hold down the power button and the vol - for about 15 seconds the bootloader screen doesn't show up? If so, yeah try to RMA.
I will chat it up with one of the customer service peeps and see what they think then, and maybe even hopefully one will know about the replace anything deal
anactoraaron said:
So when you hold down the power button and the vol - for about 15 seconds the bootloader screen doesn't show up? If so, yeah try to RMA.
Click to expand...
Click to collapse
and yup Ik its in bootloader mode though because the computer beeps and tries installing drivers and what not and also because it does that single vibrate, but yeah the screen is still dark so I can't see my selections, I believe I can still actually make a selection though, just unable to see them
dynamo147 said:
and yup Ik its in bootloader mode though because the computer beeps and tries installing drivers and what not and also because it does that single vibrate, but yeah the screen is still dark so I can't see my selections, I believe I can still actually make a selection though, just unable to see them
Click to expand...
Click to collapse
Check to make sure you have the newest drivers (there's a sticky in the general section with all the useful info). If you bought it from the play store see if you can get an RMA - Google seems to have a good rep with this. It wouldn't hurt to flash a factory image to erase everything either before sending it off (privacy and whatnot). If you have the newest TWRP (2.8.0.1) if you boot into recovery and you should be able to access the internal storage without having to select anything (in case there's anything there not backed up). Boot to recovery is volume down twice and power I think.
anactoraaron said:
Check to make sure you have the newest drivers (there's a sticky in the general section with all the useful info). If you bought it from the play store see if you can get an RMA - Google seems to have a good rep with this. It wouldn't hurt to flash a factory image to erase everything either before sending it off (privacy and whatnot). If you have the newest TWRP (2.8.0.1) if you boot into recovery and you should be able to access the internal storage without having to select anything (in case there's anything there not backed up). Boot to recovery is volume down twice and power I think.
Click to expand...
Click to collapse
Well now that I used that tool I'm not sure if my recovery is still TWRP or if it's stock, it flashed a stock factory image I'm told, but that doesn't remove the Kernel and Recovery too does it? I wanna get it as stock as possible before I sent it out. At this point I believe it has a factory image but I can't say for sure about anything else
dynamo147 said:
Well now that I used that tool I'm not sure if my recovery is still TWRP or if it's stock, it flashed a stock factory image I'm told, but that doesn't remove the Kernel and Recovery too does it? I wanna get it as stock as possible before I sent it out. At this point I believe it has a factory image but I can't say for sure about anything else
Click to expand...
Click to collapse
See here http://forum.xda-developers.com/showthread.php?t=2513701.
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
ProtoDeVNan0 said:
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
Click to expand...
Click to collapse
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Theodric58 said:
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Click to expand...
Click to collapse
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
ProtoDeVNan0 said:
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
Click to expand...
Click to collapse
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Rakcoon said:
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Click to expand...
Click to collapse
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
ProtoDeVNan0 said:
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
Click to expand...
Click to collapse
Congrats. Strange that it fixed itself during transit. :good:
Then , you can buy tools and the parts ,fix it yourself. come on
Hello, yesterday I received my phone. For the first hour it was working fine. But later, when I locked the phone I couldn't enter my password or shut down because phone started touching random things by itself. Did a factory reset but after that I can't even setup the phone because it doing random things by itself. Tried to discharge the phone and leave it overnight. But the next day it was the same story. I even peeled of screen protector but no luck. I think it's not system related issue, might be that I got the faulty one with bad touchscreen? Has anyone had this issue?
Mine doesn't has any touch issues. Seems a manufacturing defect, better off exchanging/returning it.
Return it asap, it was a problem on my mi9se and it only becomes worse
VyktorJonas said:
Return it asap, it was a problem on my mi9se and it only becomes worse
Click to expand...
Click to collapse
The problem is that I bought it overseas and returning it back would take very long because of the corona I"m wondering what's the problem could be, touchscreen or something more serious like motherboard. If it only screen I might change it by myself
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
ultramag69 said:
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
Click to expand...
Click to collapse
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
dovis838 said:
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
Click to expand...
Click to collapse
since it's a brand new phoen and you just bought it, I;m sure the store in which you bought it from has to accept the phone back, I can't stress this enough, please return your phone for your own good
Try use 60hz screen setting
Also, how did the problem start?
Alvian_P said:
Try use 60hz screen setting
Click to expand...
Click to collapse
I can't even setup my phone now. I'm at miui startup after factory reset.
VyktorJonas said:
Also, how did the problem start?
Click to expand...
Click to collapse
Idk, just randomly. I was using it for about an hour. Locked the phone for about 5min. And after that I couldn't enter my pin and read fingerprint because phone started randomly touching screen. I can't even shut down the phone screen is always on until battery discharges.
dovis838 said:
I can't even setup my phone now. I'm at miui startup after factory reset.
Click to expand...
Click to collapse
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Alvian_P said:
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Click to expand...
Click to collapse
Tried this. Still impossible to press anything because phone keep doing random things
dovis838 said:
Tried this. Still impossible to press anything because phone keep doing random things
Click to expand...
Click to collapse
from where is your phone region? it can happen from many possibilities. maybe from the kernel. You can try to flash using miflash according to the firmware region.
or try to enter stock recovery, is it random touch or not. (vol + & power)
new phone is still a warranty, it's good to go to a xiaomi service center
My case was, when the phone was brand new power button was stucked . But after using it few times, everything was fine. It didn't happen again
Sent from my M2007J20CG using Tapatalk
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
lorinet3 said:
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
Click to expand...
Click to collapse
In my case it was faulty digitizer, after replacament everything is fine. I bought it overseas so no international warranty, but seller refunded me half the price. I went for the screen replacment and after that everything works fine.