Has anyone done an insurance claim on vzw pixel? - Google Pixel Questions & Answers

My bootloader is unlocked and I don't want to get a replacement that can't be unlocked with dpxl8, so have any of you recently received a new pixel from VZW insurance and if so what software did it come with?

SerotoninStorm said:
My bootloader is unlocked and I don't want to get a replacement that can't be unlocked with dpxl8, so have any of you recently received a new pixel from VZW insurance and if so what software did it come with?
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It will be a refurbished one that almost guaranteed will be unlockable. Happened to me so I returned it and did the warranty through Google. See my warranty thread in the discussion forum.
Side note: I shipped my Pixel out last night and my replacement is coming tomorrow. YMMV, but Google has been pretty terrific so far in my opinion. Plus you get a Google Play Edition (and some have gotten brand new phones)!

I got a warranty replacement from Verizon. Which is different than insurance but the phone came perma locked already...

Related

Selling Rooted Phone On Ebay

Hi, I wanted to know if anyone has thought of or tried selling a rooted G1 or G2 phone on ebay? I thought of this yesterday but was wondering if it is against ebay policy. Having a rooted phone obviously extends functionality and features of the phone and thus adds some value which I am sure there are many people unwilling or uninterested in actually rooting a phone themselves yet very willing to pay more for a rooted phone. What do you think and would ebay allow it?
Wolfyy7 said:
Hi, I wanted to know if anyone has thought of or tried selling a rooted G1 or G2 phone on ebay? I thought of this yesterday but was wondering if it is against ebay policy. Having a rooted phone obviously extends functionality and features of the phone and thus adds some value which I am sure there are many people unwilling or uninterested in actually rooting a phone themselves yet very willing to pay more for a rooted phone. What do you think and would ebay allow it?
Click to expand...
Click to collapse
i sold mine rooted and unlocked for 300 on ebay..i put it on the listing..call tmobile and ask for the unlock code..say youre going to germany for the summer they will give it to you no questions asked..unlike at&t with the iphone.stupid jerks

Repairs and replacements after 30 days

If you buy from Amazon or Radioshack and have an issue after 30 days, does ATT handle processing repairs and replacements or HTC? What about if purchased from ATT?
AT&T regardless where you bought it from. After 30 days, you will get refurbished replacement from AT&T warranty service.
Sent from my GT-P7510 using XDA
foxbat121 said:
AT&T regardless where you bought it from. After 30 days, you will get refurbished replacement from AT&T warranty service.
Sent from my GT-P7510 using XDA
Click to expand...
Click to collapse
Not true, for the first 30 days you have to return to amazon or radioshack or whatever. You can only return to at&t if you bought it from them. After 30 days then at&t warranty department.
UMGixxer said:
Not true, for the first 30 days .......
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Click to collapse
Please read the thread title.
Besides, for the first 30-day, you can still return to AT&T warranty for exchange of refurbished phones. But you can go to whereever you bought for new phones.
foxbat121 said:
Please read the thread title.
Besides, for the first 30-day, you can still return to AT&T warranty for exchange of refurbished phones. But you can go to whereever you bought for new phones.
Click to expand...
Click to collapse
damn completely misread the title, my bad lol

AT&T still seems to be sending 1.85 phones

My phone got wet over the weekend so I had to contact Asurion to get a replacement. I just received it and it is indeed 1.85 so it seems they are still some out there. Looks like i won't sell my HTC One X after all...
HTCFAN0923 said:
My phone got wet over the weekend so I had to contact Asurion to get a replacement. I just received it and it is indeed 1.85 so it seems they are still some out there. Looks like i won't sell my HTC One X after all...
Click to expand...
Click to collapse
Interesting... swapped my second SGS3 out for a One X yesterday, and it was already on 2.20 (as were both demo units, for whatever it's worth). Wonder if I might be able to swap it out for a 1.85 model. It's that or hope and pray we can find a loophole in 2.20. Friggin' HTC and AT&T, ugh.
since its coming from asurion that makes more sense. Is it worth the deductible to get it replaced to a rootable phone? i bet it is to many..
Dammit, wheres my phone? Somebody took it..... Damn i'm mad. Replacement time? J/k I'm rooted already. If i was stuck on 2.20 without root i'd have a replacement here tomorrow.
hopeful!
cupps said:
Interesting... swapped my second SGS3 out for a One X yesterday, and it was already on 2.20 (as were both demo units, for whatever it's worth). Wonder if I might be able to swap it out for a 1.85 model. It's that or hope and pray we can find a loophole in 2.20. Friggin' HTC and AT&T, ugh.
Click to expand...
Click to collapse
I don't know about "swapping" exactly, but I had two refurbished phones in the span of two days, and both of them were 1.85. I live in California, if that helps you spot a trend? I was wary too of getting a 2.20, but somehow it kind of worked.
Maybe if you go to a repair center, you could ask them for a specific firmware device?
I'd kill to have a repair center nearby. I always have to call customer service for warranty issues.
I just purchased a BNIB HOX on Craigslist. It was originally purchased 8/22 and it's running 1.85.
Dunno if this is pertinent to this post.
05GT said:
I just purchased a BNIB HOX on Craigslist. It was originally purchased 8/22 and it's running 1.85.
Dunno if this is pertinent to this post.
Click to expand...
Click to collapse
Been considering trying to trade mine with someone on Craigslist for an older one that's running 1.85. On the fence, since if I do that I'm now SOL if something goes wrong with the phone. At least with this one I can return it or swap it for a new one if I find a defect. I'm assuming even if I buy one NIB, AT&T knows the serial number of the phone or something so I wouldn't be covered, would I?
The phone has a 1 yr warranty regardless.
Just got a insurance replacement.. its running 1.85.. just rooted and unlocked the bootloader.. now since the wife went back to her iphone she gave me her x but its running the update.. might sell it..
Sent from my HTC One X using xda premium
cupps said:
Been considering trying to trade mine with someone on Craigslist for an older one that's running 1.85. On the fence, since if I do that I'm now SOL if something goes wrong with the phone. At least with this one I can return it or swap it for a new one if I find a defect. I'm assuming even if I buy one NIB, AT&T knows the serial number of the phone or something so I wouldn't be covered, would I?
Click to expand...
Click to collapse
I don't believe Asurion goes by serial. Someone correct me if I'm wrong.
05GT said:
I don't believe Asurion goes by serial. Someone correct me if I'm wrong.
Click to expand...
Click to collapse
They go by whatever is currently tagged to the account.
got mine from a AT&T service center and it's on 2.20.. took me a bit to have it exchange so doubtful they would do it again. HTC last week offered a repair (battery issue..) they did not offer an exchange + who the heck goes without a device for 7 - 10 business days
Asurion has all the device info for what you have insured i believe. But if you trade or buy or whatever, once you call at&t to have them change devices on that line the information also gets updated with asurion and the insurance continues on the same. Id say im about 96% on this so please correct me if im wrong
i'm using a Mac so I will have to wait until later in the week to root my phone. I have my upgrade but didn't want to use it as I think i will go with unsubsidized phones from here on out...
Just got a HOX today (returned my Moto Atrix HD) and checked that it has 1.85.
Ordered my HOX via AT&T call center on 8/24 and received on 8/31. Box was already opened and SIM card already installed. Fortunately, firmware was 1.85 so all they did was install the SIM. Already rooted, unlocked, and on my 3rd custom ROM. Props to Scotts ROMs.
Lucky people Just got mine today and 2.20...fml
Sent from my HTC One X using Tapatalk 2
lokicat said:
Ordered my HOX via AT&T call center on 8/24 and received on 8/31. Box was already opened and SIM card already installed. Fortunately, firmware was 1.85 so all they did was install the SIM. Already rooted, unlocked, and on my 3rd custom ROM. Props to Scotts ROMs.
Click to expand...
Click to collapse
Lucky. I already went through two S3s before getting my One X, so I'm not sure what else I can throw at AT&T at this point to justify them giving me another One X. And even then, I feel like my luck is such that I'll just get another 2.20 out of it.
Confirming their are still 1.85 hoxl out in the wild as of yesterday.
Completely shattered my screen in an accident yesterday (worse case i've ever seen on a phone and i've replaced many a shattered screen) costco agreed to replace it but I was worried the new one would come with 2.20 and was considering just buying a new lcd/digitizer for 130 online so I could keep root. Well I risked it and got the phone replaced and it came with 1.85. They guy at the kiosk tried to update it for me but I luckily warned him not to just before doing so.
It seems a lot of stores/kiosk like updating the phones before sending their owners home with them. Make sure you specifically insist they do not. I don't know how willing to listen employees at at&t stores will be but I do know most kiosks/3rd party stores/costco/etc won't give a **** though and kindly skip updating you to rootlessville
I ordered a white one off costcos wireless store and it came with 1.73
rooted and unlocked it right away so their is still hope for people within the 30 days still

[Q] Jump with KNOX tripped?

Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
Click to expand...
Click to collapse
I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+
speedy1979 said:
I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+
Click to expand...
Click to collapse
What will piss me off is that this policy change is new, that's my point. I've had Jump since a week after it launched and I've never had an issue but now apparently I might. I still find it hard to believe they will give up a sale and a 13 year old account though. I'm not paying 175 on top of the 140 a year I already pay just to have Jump AND the full cost of the phone, that's ridiculous.
For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.
voxluna said:
For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.
Click to expand...
Click to collapse
Yeah I don't know where this info is coming from but I decided to Jump last night and tried it over the phone and they don't even ask. They ask you to disable phone security, if there's water damage, and if the screen is clean. They don't ask about anything else. The order failed on the phone but I did it online and it went through fine. I'm now in the backorder queue for an HTC 10. There is nothing on there that says anything about it either. It has the additional question about if it powers on when charged.
The only thing I can think of is T-Mobile has added some point of sale checks but Assurant doesn't have the time to check phones like that. I'm not going to use the Assurant USPS label though, I'm going to ship it with UPS so I know that it gets there. It's even going back in its original box. I don't foresee any problems so it must just be the stores because I've seen T-Mobile employees say that they do indeed check with some machine they have there. Obviously Jump through the mail is a bit of a pain in the backside, especially with the phone being back ordered but this way I'm following the terms on the website and I have two recorded phone calls as well if anyone tries to kick anything back down the line where I'm never even asked if the device is modified and since I'm going HTC, I'll have S-OFF so I can cover my tracks if anything happens in the future.
Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk
Jammol said:
Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...
EtherealRemnant said:
Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...
Click to expand...
Click to collapse
Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk
Jammol said:
Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms. They told me that I needed to remove my fingerprints, asked about liquid damage and damage to the screen. I've got my bases covered but yeah, I think that T-Mobile really doesn't care, its just the stores that bother checking. I'd bet if I went to the Denver 16th Street Mall store that they would rush through it and not check because they are a high volume store and they'd be getting a new flagship sale too. Either way, I'll not be getting a Samsung device ever again. S-OFF let's me do what I want and restore the phone back to how it was out of the box when I am done so I won't have to worry about this anymore.
The most annoying thing is that the primary reason I root my phones is just to restore my apps and data. Resetting all of my authenticators just takes too much time. I've even been known to install a custom ROM and restore my data then permanently unroot it.
EtherealRemnant said:
I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms.
Click to expand...
Click to collapse
Because the customer rep doesn't ask you and its not stated when going through the process doesn't make you exempt for the simple fact that signing the documentation means you have already agreed to the stipulations. Heck them accepting it one day and not accepting it another doesn't even imply you have a leg to stand on.
A contract is a contract is a contract. Just because someone paid 11.60 to answer phones in a call center doesn't ask if you are rooted doesn't mean they couldn't at some point decide to check. They also don't ask about 99.8% of the other stipulations called out. Doesn't mean they are null and void.
You already agreed to all the terms.
Sent from my SM-N920T using Tapatalk
EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
Click to expand...
Click to collapse
I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk
winordieracin said:
I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Yeah I opted to do it online. My HTC 10 was back ordered until yesterday, shipped today, will be here Monday.

where should i buy the pixel from?

Hi, does any one knows if the retail price version of the google pixel that best buy are selling is unlocked? the price tag is 699$ can i purchase it and activate without verizon sim card? or would it be available in the 20th in walmart and target?
thanks
thanks.
Because it's listed as the Verizon version, I would bet that it will be the permanently locked bootloader version that Verizon is going to sell in their stores but I have not seen any official statement on that being true. I would theorize that if it does end up being sold at Target or Walmart, it will be Verizon version as well as neither store probably sells $650 unlocked, non-carrier branded phones. If it is the Verizon version, you'll also be stuck with waiting for Verizon to send out any sort of update that isn't a monthly security patch; this has been reported by a few different news outlets (including XDA I believe).
If it's listed at $699, that is $50 more than on the Google Store (store.google.com) and with the possibility of a perma-locked bootloader I'm not sure why you would want to buy it from BestBuy. If you are willing to pay full price for it, just buy it directly from Google. I'd stay away from any version that has the word Verizon anywhere near it.
Jepod said:
Because it's listed as the Verizon version, I would bet that it will be the permanently locked bootloader version that Verizon is going to sell in their stores but I have not seen any official statement on that being true. I would theorize that if it does end up being sold at Target or Walmart, it will be Verizon version as well as neither store probably sells $650 unlocked, non-carrier branded phones. If it is the Verizon version, you'll also be stuck with waiting for Verizon to send out any sort of update that isn't a monthly security patch; this has been reported by a few different news outlets (including XDA I believe).
If it's listed at $699, that is $50 more than on the Google Store (store.google.com) and with the possibility of a perma-locked bootloader I'm not sure why you would want to buy it from BestBuy. If you are willing to pay full price for it, just buy it directly from Google. I'd stay away from any version that has the word Verizon anywhere near it.
Click to expand...
Click to collapse
Thanks for your reply :good:
I'm searching a better option too
Jepod said:
Because it's listed as the Verizon version, I would bet that it will be the permanently locked bootloader version that Verizon is going to sell in their stores but I have not seen any official statement on that being true. I would theorize that if it does end up being sold at Target or Walmart, it will be Verizon version as well as neither store probably sells $650 unlocked, non-carrier branded phones. If it is the Verizon version, you'll also be stuck with waiting for Verizon to send out any sort of update that isn't a monthly security patch; this has been reported by a few different news outlets (including XDA I believe).
If it's listed at $699, that is $50 more than on the Google Store (store.google.com) and with the possibility of a perma-locked bootloader I'm not sure why you would want to buy it from BestBuy. If you are willing to pay full price for it, just buy it directly from Google. I'd stay away from any version that has the word Verizon anywhere near it.
Click to expand...
Click to collapse
I think a lot of people are looking for another source to get their Pixel from as Google appears to be out of stock on the most popular choices. I am personally doing the same thing until either I find a retailer with a Google version or Google has them back in stock.
That's incredibly disappointing. I'm surprised that Verizon would still have control over the OTA updates even if one was to use a Best Buy-bought Pixel for the sole purpose of having it on another carrier.
Google smartphone Storage US Price
Google Pixel 32GB $649
Google Pixel 128GB $749
Google Pixel XL 32GB $769
Google Pixel XL 128GB $869
Verizon will not delay updates. http://phandroid.com/2016/10/12/verizon-pixel-updates-simultaneously/
So if you don't care about rooting your phone then it makes sense to get one from best buy to use on Verizon because they offer the best deal. ($100 gift card and chromecast)
I'm glad I got a blue one from Verizon because Best Buy and Google have been sold out of that color ever since it launched.
Thanks for the response, I wanted to buy it from Google but the delivery time is 5-6 weeks and I'm only on the states for the next 3 weeks, as far as I know verizon version is unlocked which means that I can use it with any carrier I want.
Sent from my SM-G920V using XDA Forums

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