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Does anyone else experience freezing when an app won't load on the device?

So I just bought this SmartWatch 2 from Sony, as I won a €100 voucher that I could use on accessories and the watch cost €125 and I thought, "well, isn't €25 cheap for a (smart)watch?" :cyclops:
Enough with the background story however. I've only had a couple of hours to play with the device and it already froze on me FOUR times. This was only the case when I loaded an app, independent of the actual app that was loading. First it was the music player, then a notes app and finally the calendar twice. The latter freezing the device twice within two minutes. And that's when I decided I had to check XDA for this.
This cannot be normal. Have you had similar experiences? And have you solved it in any way? I'd love to know!
(also on a side-note: is there any word yet on the update I've read something about?)

Hermantje said:
So I just bought this SmartWatch 2 from Sony, as I won a €100 voucher that I could use on accessories and the watch cost €125 and I thought, "well, isn't €25 cheap for a (smart)watch?" :cyclops:
Enough with the background story however. I've only had a couple of hours to play with the device and it already froze on me FOUR times. This was only the case when I loaded an app, independent of the actual app that was loading. First it was the music player, then a notes app and finally the calendar twice. The latter freezing the device twice within two minutes. And that's when I decided I had to check XDA for this.
This cannot be normal. Have you had similar experiences? And have you solved it in any way? I'd love to know!
(also on a side-note: is there any word yet on the update I've read something about?)
Click to expand...
Click to collapse
Freezing the watch you mean? If so, no, I've not experienced that (well not for more than a few seconds while it tries and fails to load the app).

AlexOB1 said:
Freezing the watch you mean? If so, no, I've not experienced that (well not for more than a few seconds while it tries and fails to load the app).
Click to expand...
Click to collapse
So failing to load an app is normal. All four times the device froze just for a couple of seconds with the home button not responding anymore. That was reason enough for me to long press the power button to reset the device. Do you suppose the device will respond again after waiting just a little longer? I figured, if the home button isn't responding, the device would be frozen and resetting it will fix the issue, at least temporarily.

Hermantje said:
So failing to load an app is normal. All four times the device froze just for a couple of seconds with the home button not responding anymore. That was reason enough for me to long press the power button to reset the device. Do you suppose the device will respond again after waiting just a little longer? I figured, if the home button isn't responding, the device would be frozen and resetting it will fix the issue, at least temporarily.
Click to expand...
Click to collapse
You'll get used to lags of a couple of seconds a time... Par for the course I'm afraid!

AlexOB1 said:
You'll get used to lags of a couple of seconds a time... Par for the course I'm afraid!
Click to expand...
Click to collapse
And with the lag, you don't mean the 'vertical loading stripes', do you? When freezing occurs, I can just see the top bar of an app with the actual name of the app, with just white space below. And then the screen dims slowly.

Awkward issue in Maps (all versions)

alright, so i bought the nexus 5 month or so ago.
the issue i'm having:
i go in maps. say i'm rather close over berlin. i enter "Munich" in the seach bar. the "flyover" starts. however it doesnt finish over munich, it stops halfway through.
on my device its reproducable. no matter what destination i enter, the flyover just stops somewhere around halfway through, always at the very same spot. it i then go back to the search bar and tap on the "go" button again, the flyover continues, but still doesnt end. it takes me 3 times tapping on the "go"/"search" button until munich is visible. however it is still not centered. even after 5 further clicks its still not completely zoomed in.
this really bugs me. i dont use maps very often, but when i do i have to see this crap.
not quite sure if related, but i'm playing family guy lately. whenever you order a character to do something, the camera usually locks on the character while he walks to wherever he has to go. on my device, the camera just stops following him after a few seconds. seems the same/similar issue than whats going on in maps.
any idea what it could be? i really dont want to root and install a custom rom on the nexus 5 until google supports it.
i already cleared the cache, cleared the data and uninstalled all updates. in every version in every configuration this bug persists.

murfi said:
alright, so i bought the nexus 5 month or so ago.
the issue i'm having:
i go in maps. say i'm rather close over berlin. i enter "Munich" in the seach bar. the "flyover" starts. however it doesnt finish over munich, it stops halfway through.
on my device its reproducable. no matter what destination i enter, the flyover just stops somewhere around halfway through, always at the very same spot. it i then go back to the search bar and tap on the "go" button again, the flyover continues, but still doesnt end. it takes me 3 times tapping on the "go"/"search" button until munich is visible. however it is still not centered. even after 5 further clicks its still not completely zoomed in.
this really bugs me. i dont use maps very often, but when i do i have to see this crap.
not quite sure if related, but i'm playing family guy lately. whenever you order a character to do something, the camera usually locks on the character while he walks to wherever he has to go. on my device, the camera just stops following him after a few seconds. seems the same/similar issue than whats going on in maps.
any idea what it could be? i really dont want to root and install a custom rom on the nexus 5 until google supports it.
i already cleared the cache, cleared the data and uninstalled all updates. in every version in every configuration this bug persists.
Click to expand...
Click to collapse
First step I would try is rebooting your phone into Safe mode. If the problem persists then you can eliminate 3rd party apps from the equation. If it's fixed then you can assume one of your apps is causing the issue.

bblzd said:
First step I would try is rebooting your phone into Safe mode. If the problem persists then you can eliminate 3rd party apps from the equation. If it's fixed then you can assume one of your apps is causing the issue.
Click to expand...
Click to collapse
sorry, forgot to mention: i tried safe mode. problem still persists.

murfi said:
sorry, forgot to mention: i tried safe mode. problem still persists.
Click to expand...
Click to collapse
Have you tried different Locations settings? Does the same thing happen during High Performance, Battery Saver, and Device Only?
Only other thing I can think to try is resetting the phone to factory default.

bblzd said:
Have you tried different Locations settings? Does the same thing happen during High Performance, Battery Saver, and Device Only?
Only other thing I can think to try is resetting the phone to factory default.
Click to expand...
Click to collapse
i have all locations settings turned off. but tried it with them turned on, still the same.
i suppose a factory reset is whats left to do... :/
i might as well root it, while i'm at it

no respond from touch screen

Hi, for the past two days, I have been having issue with occassional lack of response from the touch screen. Whenever I pressed the power button for a few seconds, I got a list of options: power off, data network mode, flight mode, restart. However, there was no respond when　I touched he screen. I just pressed the power button slightly, went somewhere, tried again and the device resumed to normal. what is happening? is there a way to fix this issue without rooting ?

You are without a doubt the unluckiest user I've ever me. Is there anything on our device that does work?!
Mine does sometimes lose touch responsiveness. The pen still works, but touch does nothing. A reboot usually does the trick.

it was working nicely but suddenly I got maps has stopped, follwed by andoid system has stopped message. Then, on the past two days, lost touch screen response. Not sure if the following are related o my problems. 1. I use iBalls as protector of the corners for about a week. Yesterday, not two days ago, I joined the Japanese docom mobile phone services. They made some changes in the settings to allow me to use their 4g and wifi and phone networks. After that, I lost touch screen response more often than two days ago. Is doing a factory reset a good way to solve the problems? I recall that there were two firmware updates.

Well, if one of the corner balls touches the screen, that could kill the responsiveness.
As for the changes they made, those were probably the APN settings. They're required to use the internet and vary per provider. Pull out the SIM, see if that makes a difference.
A factory reset usually solves system errors.
Sent from my SM-N9005 using Tapatalk 2

I recall that they did some APN settings. They also set up the Mail connection. Before factory reset, is backing up using keis the best way? I don't kow if keis also backup whatever that have been causing the issues.
The balls just slightly touch the corners sometimes. Do you mean if by chance more than one ball touches a corner, this could confuse the system and cause a lack of respond? Sometimes even there were lots Of battery power, the system did not wake from sleep. It was like there were no power. I had to put the device away and waited for awhile before I could use the device again.

Any backup brings the risk of backing up the issue as well.
I recommend using Helium, back up only the app data you can't live without, do the rest manually and start with a clean device.
And yes, I did notice that if something is constantly pressing the screen, it gets confused sometimes. I had it happen with (you can laugh) my cat, she had her paw on the screen, messed the whole control up.
Sent from my SM-N9005 using Tapatalk 2

what kind of app data I can't live without? could you please give examples?

petercohen said:
what kind of app data I can't live without? could you please give examples?
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Click to collapse
Well, what apps or games do you not want to lose the data of? Is there a game whose progress took you months to achieve, things like that.S Note and the like can all be synced through your Samsung account, by the way.

Thanks. Will Samsung's software also backup the mails from the mopera email account I got from my phone provider?
Not sure if this is related. I did not use the iBall protector yesterday and there was no problem with the touch screen's responsiveness.

petercohen said:
Thanks. Will Samsung's software also backup the mails from the mopera email account I got from my phone provider?
Not sure if this is related. I did not use the iBall protector yesterday and there was no problem with the touch screen's responsiveness.
Click to expand...
Click to collapse
I don't know, I never use KIES.
Test it without the balls for a few more days, if the problem doesn't come back, you've found the culprit.
Sent from my SM-N9005 using Tapatalk 2

I've had this happen to mine a couple of times, the hardware buttons still works (even the capacitative ones) but the screens refuses to do anything. The first time it happened was when a small droplet water landed on the screen, and the second time is still a mystery, but a restart solved the problem both times so I suspect it was something I did rather than any hardware issues... Having said that this hadn't happened on any other device I've owned.

Strange moto G3 touchscreen response problem

Hi all, I did a search with no luck, so hopefully this is a valid question!
I have a weird problem with my moto G3 2015 and was hoping you guys wouldn't mind reading about and possibly offering some kind of advice if it's not too much trouble.
Every so often, I'd say at least once a day, the screen becomes unusable until I press the power button a couple of times (to turn the screen off and on again). Even when I do this quick fix, the problem comes back very shortly afterwards. It only goes away after 10 minutes or so, or if I get annoyed and put my phone away. I thought this was a hardware issue but don't believe that now due to the following:
1. It is a different problem depending on the app I am using. In facebook, scrolling is no longer smooth, and doesn't continue scrolling if I flick down the feed. It only scrolls down while my finger is actually on the screen. I am also unable to actually 'click' on anything, only scroll. In Brave (my browser) it acts as if I've just double tapped the screen, as in if I move my finger down it zooms in, and if up then it zooms out. In snapchat when watching a friend's story it acts as if I've held down on the screen in order to forward their snap to somebody else, and then it doesn't respond at all to any touch.
2. The 3 buttons at the bottom are always functional no matter what
3. If the problem begins when I'm in an app, if I go to my home screen, I am able to navigate my home screen and app drawer with no problems. It's as if the problem is contained within the apps.
This started a few months ago while I was running the copy of android that the phone came with. I put on lineage OS (lineage-14.1-20170629-nightly-osprey-signed) and pico gapps (open_gapps-arm-7.1-pico-20170629). This seemed to fix the problem for a while but then it started again a week or so in.
The fact that the problem is only happening while I am in the apps, and disappears when I exit out of them makes me think it can't be a hardware issue? I am also no expert with phones or android, but am somewhat experienced in rooting and playing with settings etc. (I'm not sure if it happens in other apps I'm afraid, I can test if need be next time it happens).
Thanks so much for any help, and please let me know if there is any more info I can give you!
P.s. The new ROM is much better than the old one.! The battery definitely drains faster though, but that's a whole other problem

tump13b said:
Hi all, I did a search with no luck, so hopefully this is a valid question!
I have a weird problem with my moto G3 2015 and was hoping you guys wouldn't mind reading about and possibly offering some kind of advice if it's not too much trouble.
Every so often, I'd say at least once a day, the screen becomes unusable until I press the power button a couple of times (to turn the screen off and on again). Even when I do this quick fix, the problem comes back very shortly afterwards. It only goes away after 10 minutes or so, or if I get annoyed and put my phone away. I thought this was a hardware issue but don't believe that now due to the following:
1. It is a different problem depending on the app I am using. In facebook, scrolling is no longer smooth, and doesn't continue scrolling if I flick down the feed. It only scrolls down while my finger is actually on the screen. I am also unable to actually 'click' on anything, only scroll. In Brave (my browser) it acts as if I've just double tapped the screen, as in if I move my finger down it zooms in, and if up then it zooms out. In snapchat when watching a friend's story it acts as if I've held down on the screen in order to forward their snap to somebody else, and then it doesn't respond at all to any touch.
2. The 3 buttons at the bottom are always functional no matter what
3. If the problem begins when I'm in an app, if I go to my home screen, I am able to navigate my home screen and app drawer with no problems. It's as if the problem is contained within the apps.
This started a few months ago while I was running the copy of android that the phone came with. I put on lineage OS (lineage-14.1-20170629-nightly-osprey-signed) and pico gapps (open_gapps-arm-7.1-pico-20170629). This seemed to fix the problem for a while but then it started again a week or so in.
The fact that the problem is only happening while I am in the apps, and disappears when I exit out of them makes me think it can't be a hardware issue? I am also no expert with phones or android, but am somewhat experienced in rooting and playing with settings etc. (I'm not sure if it happens in other apps I'm afraid, I can test if need be next time it happens).
Thanks so much for any help, and please let me know if there is any more info I can give you!
P.s. The new ROM is much better than the old one.! The battery definitely drains faster though, but that's a whole other problem
Click to expand...
Click to collapse
That is actually typical behavior on older devices using as many social media apps as you're using. Especially Facebook and Messenger if you're also using it.
Have you tried booting to recovery and wiping cache when this happens?
Sent from my SM-S903VL using Tapatalk

Thanks for replying!
When I flashed lineage OS I believe I wiped the cache. I will do it again though to see if it helps.

tump13b said:
Thanks for replying!
When I flashed lineage OS I believe I wiped the cache. I will do it again though to see if it helps.
Click to expand...
Click to collapse
Yeah, you wipe cache when you flashed, or at least you should have.
Sent from my SM-S903VL using Tapatalk

tump13b said:
Hi all, I did a search with no luck, so hopefully this is a valid question!
I have a weird problem with my moto G3 2015 and was hoping you guys wouldn't mind reading about and possibly offering some kind of advice if it's not too much trouble.
Every so often, I'd say at least once a day, the screen becomes unusable until I press the power button a couple of times (to turn the screen off and on again). Even when I do this quick fix, the problem comes back very shortly afterwards. It only goes away after 10 minutes or so, or if I get annoyed and put my phone away. I thought this was a hardware issue but don't believe that now due to the following:
1. It is a different problem depending on the app I am using. In facebook, scrolling is no longer smooth, and doesn't continue scrolling if I flick down the feed. It only scrolls down while my finger is actually on the screen. I am also unable to actually 'click' on anything, only scroll. In Brave (my browser) it acts as if I've just double tapped the screen, as in if I move my finger down it zooms in, and if up then it zooms out. In snapchat when watching a friend's story it acts as if I've held down on the screen in order to forward their snap to somebody else, and then it doesn't respond at all to any touch.
2. The 3 buttons at the bottom are always functional no matter what
3. If the problem begins when I'm in an app, if I go to my home screen, I am able to navigate my home screen and app drawer with no problems. It's as if the problem is contained within the apps.
This started a few months ago while I was running the copy of android that the phone came with. I put on lineage OS (lineage-14.1-20170629-nightly-osprey-signed) and pico gapps (open_gapps-arm-7.1-pico-20170629). This seemed to fix the problem for a while but then it started again a week or so in.
The fact that the problem is only happening while I am in the apps, and disappears when I exit out of them makes me think it can't be a hardware issue? I am also no expert with phones or android, but am somewhat experienced in rooting and playing with settings etc. (I'm not sure if it happens in other apps I'm afraid, I can test if need be next time it happens).
Thanks so much for any help, and please let me know if there is any more info I can give you!
P.s. The new ROM is much better than the old one.! The battery definitely drains faster though, but that's a whole other problem
Click to expand...
Click to collapse
Hi there
If the issue was software related, a change of rom should have solved it.
If the issue is kernel related, all users must face the same issue...but that is still not the case.
So This might be an issue with the screen being old. When the power consumption fluctuates, lcd screens can misbehave.
Sent from my VS987 using Tapatalk

Phone freezes up

Has anyone experienced your U11+ freezing up.
It has happened to me about 3 times.
It generally happens over night while it's charging. I get up one of those mornings and the green light is on, remove the charging cable and I can't wake up the phone. I can't even turn off the phone by pressing and holding the power button to kill the device. The only way is to put it into download mode by simultaneously holding down the vol down key and power key, and then when the menu comes up to select the reboot option to get the phone back to normal.
Has anyone else experienced this or know what could be causing this to happen?
The problem is that I use my phone as my alarm clock, and when it freezes up, my alarm doesn't work.
Any suggestions anyone?

No problem like that until now.
However, noticed sometimes that the my alarm, which is setup for vibration only, only vibrates once and then continues silently alarming until I turn it off.
Happens randomly but still strange. I've to try with another clock app.

That's really odd.
I'm going to turn off the always - on feature and see if I get anymore freezes. I had another one this afternoon.
I'll report back after some time and let you know if there has been no more freezes.

I'm just updating to the latest update 1.23.709.3 and see also how it performs.
I'm a bit concerned about this random freezing that I have experienced since I got this device.
If it persists I may ask for a new one.

globalgpj said:
I'm just updating to the latest update 1.23.709.3 and see also how it performs.
I'm a bit concerned about this random freezing that I have experienced since I got this device.
If it persists I may ask for a new one.
Click to expand...
Click to collapse
I'm still on the October security patch so I'm expecting one for the December period soon I hope.
In regards to your freezes I've not encountered anything like that so far been working flawlessly so far if there is anything I can test let me know

I have the Taiwan version.
If you could try the always-on feature for a couple of days and nights and report back, that would be awesome. However, I selected the option, for always-on to only come on when I moved the phone. (good for night time use especially)
I had my phone in the pocket yesterday afternoon and it froze.
As I stated earlier, I can only restart the phone only by putting it into download mode and reboot from there.

globalgpj said:
I have the Taiwan version.
If you could try the always-on feature for a couple of days and nights and report back, that would be awesome. However, I selected the option, for always-on to only come on when I moved the phone. (good for night time use especially)
I had my phone in the pocket yesterday afternoon and it froze.
As I stated earlier, I can only restart the phone only by putting it into download mode and reboot from there.
Click to expand...
Click to collapse
I have been using the AOD since I got the phone yesterday. Not a single freeze

Galactus said:
I have been using the AOD since I got the phone yesterday. Not a single freeze
Click to expand...
Click to collapse
Thanks for letting me know.
I guess I can rule that feature out as a probable cause.
It must be some other app that's causing this issue. But it's a pain to go through the process of finding out which one.

globalgpj said:
Thanks for letting me know.
I guess I can rule that feature out as a probable cause.
It must be some other app that's causing this issue. But it's a pain to go through the process of finding out which one.
Click to expand...
Click to collapse
Yeah trial and error isn't fun. I'd probably factory reset though and see if it happens with barely any third party apps installed.

globalgpj said:
I have the Taiwan version.
If you could try the always-on feature for a couple of days and nights and report back, that would be awesome. However, I selected the option, for always-on to only come on when I moved the phone. (good for night time use especially)
I had my phone in the pocket yesterday afternoon and it froze.
As I stated earlier, I can only restart the phone only by putting it into download mode and reboot from there.
Click to expand...
Click to collapse
I have the HK model I think and I had the AOD when I first got it, set to motion and nothing has happened to my phone in regards to freezing fingers crossed. I have disabled it for the moment as I noticed a greater battery usage overall, I believe between 9-10% overnight and only 2% when I had it disabled.
Hopefully you find the problem otherwise see if you can get it replaced...

Since not using the always-on feature, I don't have any more freezes. Must be some conflict with the alarms and always-on. Can't see what else could be causing those freeze ups.

My phone surprisingly just froze up yesterday. But at least it's been a long while since not having the always-on feature enabled. With always-on enabled, it seems to have happened every day.
The issue I have most about this, is missing that important call when I haven't realised that the phone is frozen, because sometimes I don't pick up the phone for hours.

I had to do a complete fresh install from scratch and I have no more issues. I believe all my issues came from using HTC's transfer tool when going from u11 to u11+. Importing all the settings features using the Transfer Tool has caused issues. I'll never use this tool again.
All good now.