Phone freezes up - HTC U11+ Questions & Answers

Has anyone experienced your U11+ freezing up.
It has happened to me about 3 times.
It generally happens over night while it's charging. I get up one of those mornings and the green light is on, remove the charging cable and I can't wake up the phone. I can't even turn off the phone by pressing and holding the power button to kill the device. The only way is to put it into download mode by simultaneously holding down the vol down key and power key, and then when the menu comes up to select the reboot option to get the phone back to normal.
Has anyone else experienced this or know what could be causing this to happen?
The problem is that I use my phone as my alarm clock, and when it freezes up, my alarm doesn't work.
Any suggestions anyone?

No problem like that until now.
However, noticed sometimes that the my alarm, which is setup for vibration only, only vibrates once and then continues silently alarming until I turn it off.
Happens randomly but still strange. I've to try with another clock app.

That's really odd.
I'm going to turn off the always - on feature and see if I get anymore freezes. I had another one this afternoon.
I'll report back after some time and let you know if there has been no more freezes.

I'm just updating to the latest update 1.23.709.3 and see also how it performs.
I'm a bit concerned about this random freezing that I have experienced since I got this device.
If it persists I may ask for a new one.

globalgpj said:
I'm just updating to the latest update 1.23.709.3 and see also how it performs.
I'm a bit concerned about this random freezing that I have experienced since I got this device.
If it persists I may ask for a new one.
Click to expand...
Click to collapse
I'm still on the October security patch so I'm expecting one for the December period soon I hope.
In regards to your freezes I've not encountered anything like that so far been working flawlessly so far if there is anything I can test let me know

I have the Taiwan version.
If you could try the always-on feature for a couple of days and nights and report back, that would be awesome. However, I selected the option, for always-on to only come on when I moved the phone. (good for night time use especially)
I had my phone in the pocket yesterday afternoon and it froze.
As I stated earlier, I can only restart the phone only by putting it into download mode and reboot from there.

globalgpj said:
I have the Taiwan version.
If you could try the always-on feature for a couple of days and nights and report back, that would be awesome. However, I selected the option, for always-on to only come on when I moved the phone. (good for night time use especially)
I had my phone in the pocket yesterday afternoon and it froze.
As I stated earlier, I can only restart the phone only by putting it into download mode and reboot from there.
Click to expand...
Click to collapse
I have been using the AOD since I got the phone yesterday. Not a single freeze

Galactus said:
I have been using the AOD since I got the phone yesterday. Not a single freeze
Click to expand...
Click to collapse
Thanks for letting me know.
I guess I can rule that feature out as a probable cause.
It must be some other app that's causing this issue. But it's a pain to go through the process of finding out which one.

globalgpj said:
Thanks for letting me know.
I guess I can rule that feature out as a probable cause.
It must be some other app that's causing this issue. But it's a pain to go through the process of finding out which one.
Click to expand...
Click to collapse
Yeah trial and error isn't fun. I'd probably factory reset though and see if it happens with barely any third party apps installed.

globalgpj said:
I have the Taiwan version.
If you could try the always-on feature for a couple of days and nights and report back, that would be awesome. However, I selected the option, for always-on to only come on when I moved the phone. (good for night time use especially)
I had my phone in the pocket yesterday afternoon and it froze.
As I stated earlier, I can only restart the phone only by putting it into download mode and reboot from there.
Click to expand...
Click to collapse
I have the HK model I think and I had the AOD when I first got it, set to motion and nothing has happened to my phone in regards to freezing fingers crossed. I have disabled it for the moment as I noticed a greater battery usage overall, I believe between 9-10% overnight and only 2% when I had it disabled.
Hopefully you find the problem otherwise see if you can get it replaced...

Since not using the always-on feature, I don't have any more freezes. Must be some conflict with the alarms and always-on. Can't see what else could be causing those freeze ups.

My phone surprisingly just froze up yesterday. But at least it's been a long while since not having the always-on feature enabled. With always-on enabled, it seems to have happened every day.
The issue I have most about this, is missing that important call when I haven't realised that the phone is frozen, because sometimes I don't pick up the phone for hours.

I had to do a complete fresh install from scratch and I have no more issues. I believe all my issues came from using HTC's transfer tool when going from u11 to u11+. Importing all the settings features using the Transfer Tool has caused issues. I'll never use this tool again.
All good now.

Related

Auto-rotate enabled but not working.

Just recently found that Auto-rotate stopped working on my Inspire. I have checked my settings multiple times and it is checked, but it will not rotate to landscape mode. I have tried it in both the browser and messages and neither one seems to work. I doesn't matter how I hold the phone it stays in portrait mode. I have also restarted and powered down the phone numerous times but to no avail. Glitch or something wrong with the phone? Should I take it back and get a replacement?
mine is doing the same thing. Really annoying when I am trying to show off the pictures, hopefully a fix is coming
I think I'm just gonna take it back to Best Buy and get a replacement since I've already dropped it and scuffed the edge. Plus I have their insurance and buy back program so I shouldn't have any hassles just swapping it out.
mindbuRn said:
Just recently found that Auto-rotate stopped working on my Inspire. I have checked my settings multiple times and it is checked, but it will not rotate to landscape mode. I have tried it in both the browser and messages and neither one seems to work. I doesn't matter how I hold the phone it stays in portrait mode. I have also restarted and powered down the phone numerous times but to no avail. Glitch or something wrong with the phone? Should I take it back and get a replacement?
Click to expand...
Click to collapse
A reboot will fix the auto-rotate. This has happened to me a few times, I'm trying to figure out what app caused the lock - I think it might be Tweetdeck or Twidroid.
Shouldn't happen, I know, but a reboot will return it to working mode.
I've had the Inspire for 5 days and have the auto-rotate freeze up twice. Once was in the store when I bought it, and I think we fixed it by killing the Internet app. The second time was two days ago, and I fixed it with a restart. Seems to be a software problem, not hardware sensor problem.
Had the same thing, solved by re-calibrating sensors.
Hi there,
I had the same thing. It drove me nuts, but eventually I found the problem. I am using CM10 and in the System Settings->Advanced->Sensors I noticed that under "Use Calibration File" the small print says that after checking it you HAVE to re-calibrate. Now I don't remember actually checking that check box but I might have, since I was tweaking the device to my liking after that first install of CM10. I re-calibrated and vuala! It now works just fine.
If you are using another ROM it could be in a different menu, but find it and re-calibrate the sensors.
Hope this solves your problem too.
Moved to Q & A section.
Sent from my Galaxy Nexus using Tapatalk 2

S7 black screen problem

Hi,
I just got this s7 for 3 days and i have this problem where the screen wont turn on but the phone still is active.
A hard boot will fix it but its only a temp fix because i had this problem 4 times now in 3 days.
I didn't root it nor did i install any weird apps outside the google play store, i disabled a couple of bloat ware apps like all microsoft apps and a few google apps like hangouts and gmail.
I did some research and found out that more people have this problem but all the fixes they got it to wipe the cache but the phone still has the problem after that so i would like to know if more people on xda have this problem and i would like to know what they did to their phone so i can see if we have anything in common to pin point the problem.
See if the setting for preventing the phone to turn on in your pocket is enabled. If so, try disabling it and see if that works. It may be a problem with the proximity sensor if it's a hardware issue.
Thanks for the reply and i have that setting indeed turned on! So ill switch if off right now and lets hope this will fix it!
Seems like turning off that feature didn't work
If you have an SD remove it or format it. I had this on kitkat because of too many files in internal memory
Think i found the problem because i think its fixed. While restoring my old settings like wifi etc from my ggole account caused this problem and now that i skipped this part in the setup the phone seems to be working now for 2 days perfectly but thanks for the reply and help.
Woot, I have fixed the problem!!!!! Its the App Power Saving Feature that causes this!!! I had some app set to "always" and when i used any of these app and then put the phone in standby then it would lock up every now and then. Now that i have turned off this setting the phone runs steady for a week!
RiTCHiE007 said:
Woot, I have fixed the problem!!!!! Its the App Power Saving Feature that causes this!!! I had some app set to "always" and when i used any of these app and then put the phone in standby then it would lock up every now and then. Now that i have turned off this setting the phone runs steady for a week!
Click to expand...
Click to collapse
Is your phone still working fine without blackscreens?
I've got the same issue (sometimes 4 times in an hour, sometimes it doesn't happen for 2 days..!!).
I've tried fixing by doing a factory reset and turning app power saving mode off.
Unfortunately this did not fix the problem. Yesterday I got an unresponsive blackscreen again :crying:
Any ideas what could fix the problem?
(Ignore my signature, I'm writing about the S7, not the S6)
TomTomGo! said:
Is your phone still working fine without blackscreens?
I've got the same issue (sometimes 4 times in an hour, sometimes it doesn't happen for 2 days..!!).
I've tried fixing by doing a factory reset and turning app power saving mode off.
Unfortunately this did not fix the problem. Yesterday I got an unresponsive blackscreen again :crying:
Any ideas what could fix the problem?
(Ignore my signature, I'm writing about the S7, not the S6)
Click to expand...
Click to collapse
Yea, mine is working like it should now for 3 weeks.

Samsung S8+ Whole screen flashes red and blue with alarm and vibration

have a crazy situation - a number of times in the day at odd times the whole screen flashes red and then blue while vibrating and playing the alarm.
I do not think it is a virus and cannot figure out with what app this is associated with. I cannot associate it with any app directly. There is no message just suddenly starts flashing until I tap on screen or after about twenty seconds turns off
ajb_111 said:
have a crazy situation - a number of times in the day at odd times the whole screen flashes red and then blue while vibrating and playing the alarm.
I do not think it is a virus and cannot figure out with what app this is associated with. I cannot associate it with any app directly. There is no message just suddenly starts flashing until I tap on screen or after about twenty seconds turns off
Click to expand...
Click to collapse
Go under accessibility-hearing-flash notification-make sure screen is disabled
eddyo1993 said:
Go under accessibility-hearing-flash notification-make sure screen is disabled
Click to expand...
Click to collapse
Yours is a great idea but these settings are disabled on the phone. Thank you for the suggestion however
Im having this same problem. Did you ever fivure out the issue?
After hard reset
Did a hard reset worked for about a month and in the last two days started again I have tried to Google and see if others have the same issue and there is nothing on the www. Crazy and absolutely have no idea what is causing it
Moto 360??
I am having the same issue. I also have a Moto 360 watch. I think there might a connection when the watch isn't in range the phone starts this panic behavior of red and blue. I still haven't found a solution....
What Fw are you on ? And do you have exynos or SD variant ?
I have a G950F and a moto 360 too and no issues so far ?
Same thing
This just started happening to me too. My only change recently was: I install an android wear watch hauwei 2 last week. I enabled developer mode to try and trace the cause.
QuinnZillian said:
This just started happening to me too. My only change recently was: I install an android wear watch hauwei 2 last week. I enabled developer mode to try and trace the cause.
Click to expand...
Click to collapse
I am doing the same with the Debugger (now), good idea. But I must admit, I don't know how to use the option on the Android to necessarily trace to a specific app.
I do know when I turn Bluetooth off the issue seems to go away.
Has anyone tried changing the network the device is trying to connect to? Let's say you have a GSM network, try setting it to GSM only. Vice versa for CDMA.
Same issue w/ s7 and note 8
I recently began having the same issue with my Galaxy s7 a d now with my note 8. The only connection is I've had my watch(fossil Q founder) connected to both. If I get out of range or disconnect from the phone via airplane mode etc. is when the phone loses it's mind. I think it's a feature in the event you might have misplaced your phone the watch is helping it be found(if that makes sense). I haven't found a way to disable this.
I had this Blue to Red flashing screen on my Galaxy S7. I could only operate my phone on safe mode, the virus or whatever this was drew the battery down while I was offloading photos and syncing the phone to the Samsung cloud. Then I only had approx 2% battery when I went to do the hard reset and before I could make it happen the phone lost power and I believe this virus prevented it from charging back up, essentially my cell died in 2 days from whatever this was. luckily AT&T is providing me a replacement but what an awful virus and what's to say when I resync the phone with Samsung it doesn't happen again?
Ok now, really?! You guys don't wanna tell me that since 2017 you guys are tracing this totally insane Homecomming ring plus red and blue screen flashes. So basically you living with this insanity since it's inception, and nobody knows what it is? I'm about ready to throw my phone into the garbage.
Any OS that is pre-Pie can be infected with rootkits that require a firmware flash to eradicate. A factory reset won't work.
Otherwise it sounds like you are introducing an app that is doing this after the factory reset.
If it doesn't do it in Safe mode... it's an app you added.

Why does my Google Pixel randomly reboot?

Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.
Same problem after android 8.0 update
If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk
My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
Click to expand...
Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
wrong place sry
Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now
Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?
That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.
Got mine at release. November 16. Google won't replace it either. I have a one pixel brick
I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.

Strange Reboot/Bootloop on Stock Nord

Hi,
I experienced for the second time some strange incident on my OP Nord (eu). When I looked on my phone it had this OP Bootupscreen with the one red and two white moving Dots but it didnt start up. The dots where moving for about 15 minutes. I had to press Vol up + on/off button to shut down the Phone and then Start it again to get it up and running again.
The first Time I was in the Car listening to some music. The Phone was via BT to the Car Radio connected and played Music with the app Musicolet. After a short stop at a store it didnt connect again with the radio. I had a look on the Nord and saw this issue the first time.
The second time, I used it with some messaging apps, placed it on my desk, wanted to use it around 10 minutes later again and had this Bootup Failure a second time.
Had anybody of you some simlar Problem? Or maybe an Idea what could be wrong?
The Nord is not rooted or manipulated in any other way. Just standard Phone with the Latest OP Updates installed.
Kind Regards
Yes I had the same problem. I had to use Vol up + on/off button aswell, but it worked again after that. I just had it in my pocket and didnt do anything and when I put it out of my pocket I had the bootlogo as well. Strangely I had this also the second time as you said.
Random reboot force restart
Same to me 12gb version about 5th time now this has happened.. As other members say. You only notice it if your looking for at the screen. Had to do same it booted up into safe mode 1st. Have have seen on the Oneplus forums that some phone auto goto factory reset lucky that hasn't done that for me. However it does make you choose your default Internet search engine each time and my Google one account resets again... Anyone any idea of the cause any Dev / programmer's on here know the cause yet. As you all say its random done it to me while in pocket car and work desk.. Bloody annoying
Yes! Same problem here.
Strange auto reboot and gets stuck after connecting bluetooth sometimes, or while just simply decreasing volume . Screen goes unresponsive many times while using Google chrome and handling media on whatsapp. Mobile data and wifi would take 10-20 secs to turn on sometimes, don't know why!
DAMN! THIS PHONE HAS A TON OF BUGS THAT INTERFERE WITH DAY-TO-DAY TASKS!
Happened to me once too
Happened to me too a couple of times on EU firmware.
On the forum it's been madness with this , they issued a statement that they are full on it . But there were some users suggesting that it was caused by the forgot password option , and if pattern was used there was no problem. This though , was not confirmed. I have the phone about a week , i've been using pattern since my first android . Nothing has happened to me . Did anyone of you use pattern ? Or everyone had a password/ PIN ? If so , try using pattern lock to see if it happens again...maybe it could be a chance to pinpoint the root of it and save other users...
It happened 2 times when I used face unlock. I stopped using a locking method and no random reboots since, but there was also updates recently so dunno...
Happened twice

Categories

Resources