Currently i am dealing with an issue with my Honor 8 which deals with fast charging and connecting the device to a PC. My device takes between 5-8 hours to charge, i've also tried another Honor 8 USB Type C charger which belongs to my friend. And It's still not working. It also won't connect to any PC. It always shows that the device is not recognizable and or has malfunctioned. Funny thing is that i sent it in for a Warranty Repair which once i got back, still has the SAME issue!! They "Claim" to have changed the USB Type C Port, Battery, and Charger with USB Type C cable. Spent plenty of time on the phone with Huawei trying to find a solution but i'm not getting a great solution. They escalated the situation to "Higher Up" after i spoke to a manager (Second Time) to see what else can be done. I'm thinking motherboard kinda fried a little one day while charging?? Some hidden Toggle within settings to enable fast charging and PC connection?? Anyone else having this same issue??? This happened out of nowhere as well. One day working and the next Issues everywhere! Sorry for the long Rant. But i'm still wondering if someone has pr had the same issue or kinda the same issue. I can't be the only one with this issue.
Sorry to hear but this happens to the best of devices.. At least Honor/Huawei are investigating the problem. But I would of thought they would conduct a test on your phone when it came in and again before sending it out to you. Still they would have to put on their jig and run a full test and or ship your out a replacement device.
i would suggest you to give it and get back another device from service center.. i think , you got a faulty unit.. bad luck..
thilak devraj said:
i would suggest you to give it and get back another device from service center.. i think , you got a faulty unit.. bad luck..
Click to expand...
Click to collapse
Yeah, if you have just received your device then I'd send it back to Honor and request for a replacement unit. As yours could be faulty. However if you've had it for more than 14 days then you will have to send it back to their Service Center for repairs.
Another with the same problem here...
I bought mine from a guy (second hand) at a very good price. The Fast Charge never worked and when I connect to a computer I have the same problem...
The weird thing is that if you try to charge with a power bank or a USB from a computer or laptop it charges very fast... Very. But to the AC power it takes ages. I also try with the Charger of another guy and in a shop and never have Fast Charging... Don't know what to do because for the rest the cellphone really work well.
Same problem as above. USB charging seems to work fine but AC charging is unbearably slow (50-300 mah, 10-20 hours to charge). Running stock rooted Emui 4.1. I've tried factory resetting, unrooting, relocking bootloader, rerooting, and flashing backups from when it was working and nothing seems to have made any difference. Since USB charging works normally I hope this is just a software problem but Honor needs to look into this.
The "device is not recognizable and or has malfunctioned" sounds like you're using Windows 8 or later, so the OS should have USB 3 support baked in. Did you install HiSuite and the driver for the Honor 8? Although it's a USB type C connector only 2.0 transfer speeds are supported, so if you've got a cable with a standard USB connector data connectivity try a 2.0 port. Are you seeing any Unknown Devices in Device Manager? And is the Phone showing up?
Also, now that I'm thinking about it, PC data connection is turned off by default and has to be turned on everytime you connect the Honor 8 to a PC. There's a prompt that pops up under EMUI 5.0, but I think you had to manually change it from Charge Only to MTP/Device file manager Mode.
Fast Charging with an AC adapter only works with the charger that comes with the Honor 8 (or other Huawei phones that Fast Charge at 9V/2A). Qualcomm Quick Charge adapters will only charge at regular speed (probably 5V/1A). If you use an AC charger from an old flip phone or something a lot of those are only rated at 5V/150mA and might not provide enough juice to keep the battery from depleting if you're using the Honor 8 while charging it (and take 20 hours to hit 100%).
evilpaul13 said:
The "device is not recognizable and or has malfunctioned" sounds like you're using Windows 8 or later, so the OS should have USB 3 support baked in. Did you install HiSuite and the driver for the Honor 8? Although it's a USB type C connector only 2.0 transfer speeds are supported, so if you've got a cable with a standard USB connector data connectivity try a 2.0 port. Are you seeing any Unknown Devices in Device Manager? And is the Phone showing up?
Also, now that I'm thinking about it, PC data connection is turned off by default and has to be turned on everytime you connect the Honor 8 to a PC. There's a prompt that pops up under EMUI 5.0, but I think you had to manually change it from Charge Only to MTP/Device file manager Mode.
Fast Charging with an AC adapter only works with the charger that comes with the Honor 8 (or other Huawei phones that Fast Charge at 9V/2A). Qualcomm Quick Charge adapters will only charge at regular speed (probably 5V/1A). If you use an AC charger from an old flip phone or something a lot of those are only rated at 5V/150mA and might not provide enough juice to keep the battery from depleting if you're using the Honor 8 while charging it (and take 20 hours to hit 100%).
Click to expand...
Click to collapse
I am using the charger included in the package and its not working properly, also I tried with other Honor 8 Adapter that worked on my friends Honor 8 and is not working on mine. Also tried on My aukey Quick charge 3.0 compatible AC charger and is still slow as *****. If It is connected to acomputer USB charges faster than to the power line so i assume is a software problem or bug that do not detect properly the power any solution?
Can not send it back to Huawei because I bought it as second handed...
Leeddies said:
Currently i am dealing with an issue with my Honor 8 which deals with fast charging and connecting the device to a PC. My device takes between 5-8 hours to charge, i've also tried another Honor 8 USB Type C charger which belongs to my friend. And It's still not working. It also won't connect to any PC. It always shows that the device is not recognizable and or has malfunctioned. Funny thing is that i sent it in for a Warranty Repair which once i got back, still has the SAME issue!! They "Claim" to have changed the USB Type C Port, Battery, and Charger with USB Type C cable. Spent plenty of time on the phone with Huawei trying to find a solution but i'm not getting a great solution. They escalated the situation to "Higher Up" after i spoke to a manager (Second Time) to see what else can be done. I'm thinking motherboard kinda fried a little one day while charging?? Some hidden Toggle within settings to enable fast charging and PC connection?? Anyone else having this same issue??? This happened out of nowhere as well. One day working and the next Issues everywhere! Sorry for the long Rant. But i'm still wondering if someone has pr had the same issue or kinda the same issue. I can't be the only one with this issue.
Click to expand...
Click to collapse
The EXACT same thing happened to me! About a week ago, my phone just stopped connecting to the MacBook. I then tried it on my windows computer, at work, and still, nothing.
I've been through the settings and changed everything and yet it is still not recognised by a computer.
My next option is to do a factory reset with the phone but I am determined to not do that as I don't want to lose so much data.
Did you resolve the issue?
HTCOneO2UKUser said:
The EXACT same thing happened to me! About a week ago, my phone just stopped connecting to the MacBook. I then tried it on my windows computer, at work, and still, nothing.
I've been through the settings and changed everything and yet it is still not recognised by a computer.
My next option is to do a factory reset with the phone but I am determined to not do that as I don't want to lose so much data.
Did you resolve the issue?
Click to expand...
Click to collapse
Unfortunately I did not, Huawei would not do anything else, claimed to changed parts and nothing fixed the issue. So I sold my device for 80 bucks. Did you use any new chargers, car chargers, or change usb cables? I used a car charger with quick charge and a new us cable. Was charging my device while driving and noticed my phone was extremely hot. Must of unsoldered something on the motherboard.
Leeddies said:
Unfortunately I did not, Huawei would not do anything else, claimed to changed parts and nothing fixed the issue. So I sold my device for 80 bucks. Did you use any new chargers, car chargers, or change usb cables? I used a car charger with quick charge and a new us cable. Was charging my device while driving and noticed my phone was extremely hot. Must of unsoldered something on the motherboard.
Click to expand...
Click to collapse
Well I'm currently using a cable I bought from Vanguard (Shenzhen, China) and it still works now. One thing I have been doing is gaming whilst charging. The phone seems to feel hot but I didn't expect it to do this. I'm guessing the same thing would have happened if I'd been charging with the original wire which I keep at work. The constant use must have damaged it. :good:
Hello guys!
I have the same exact problem with me honor 8.
Takes forever to charge via DC and I cant access phone storage via use cable when connected to PC. I have bought and changed loads of USB cables but the problem still persists.
Anyone please help before I go crazy and ditch the phone !!!
I'm affraid there is no solution. I sent my phone back to repair centre 3 times with this problem. (No fast charge and PC not recognise. They replaced the mainboard at the end. It solved the problem for 2 days and dead again. I just gave up and living together with this fault however it's bloody annoying especially when you would like to download your pics and videos. :crying:
I have exactly the same problem, as described, with mine. It happened out of nowhere as well.
Related
Is this normal? cant get it to charge while connected to my usb port?
It says it is charging in the power options, but can be on all day, and as soon as I unplug it its saying no battery left !!!
Also has the been an official rom update yet?
Check this setting
dealstokie said:
Is this normal? cant get it to charge while connected to my usb port?
It says it is charging in the power options, but can be on all day, and as soon as I unplug it its saying no battery left !!!
Also has the been an official rom update yet?
Click to expand...
Click to collapse
Hi, You don't have the box ticked in the battery screen do you ?
the one that says
When device is turned on, do not charge the battery when connected to the PC
this should be unticked.
dean
Hi Dean
Now I dont have it ticked !!
Any other idea's?
The problem could also be your usb line or usb port. try some alternatives first.
Tried everything, different usb leads, different sockets even different laptops !!
Help
Same problem here. But i changed the USB cable and problem solved. Did u tried it, with the official USB cable from HTC? (I guess so, just to check)
Yep I did !!
Will try again when I get home though..
Thats strange... my TP came with UK power adapter, so I couldnt use AC power until I get an adapter (4 days)... in these days I always charged via USB (all night long)
Well I tried the official usb lead and it charged last night, Im now using the official lead again using same laptop and same usb port and guess what !!! It wont charge again
Have I a faulty touch pro?
shall i phone vodaphone and ask for a replacement
dealstokie said:
shall i phone vodaphone and ask for a replacement
Click to expand...
Click to collapse
Hi,
this is sounding kinda weird..
What kind of wall charger came with the phone, mine is a wall adapter that i plug the USB lead into to charge the phone
So i know my USB lead works as this charges the phone with both the adapter and via USB on any PC ( i have tried home and work PC's)
Sounds like it could be a handset issue then ???
mine is a Vodafone handset that i bought unlocked and flashed with a different ROM and its working fine..
Dean
dealstokie said:
Well I tried the official usb lead and it charged last night, Im now using the official lead again using same laptop and same usb port and guess what !!! It wont charge again
Have I a faulty touch pro?
Click to expand...
Click to collapse
Laptops can be a bit funny about USB charging, I remember one laptop I had wouldn't charge my phone (SE K800i at the time), unless it was on mains power. The laptop had to be powered up while on the mains, with no USB devices plugged in, then it would supply power to the ports.
My work laptop is also a bit funny about it, I had to disable powering down of the USB ports otherwise it won't power them back up, but since if nothing is connected there's not much of a problem. There is also the possibility it's powering the port, which will charge the phone, but not enough power to actually make it worthwhile, you can check to see how much power is going to the ports by looking under device manager. So you might want to check it's not a problem with your laptop.
sulphuricaciduk said:
There is also the possibility it's powering the port, which will charge the phone, but not enough power to actually make it worthwhile, you can check to see how much power is going to the ports by looking under device manager. So you might want to check it's not a problem with your laptop.
Click to expand...
Click to collapse
This is exactly what mine turned out to be. At work I've got a Dell Optiplex 745 tower and none of the USB ports put out enough power to charge my phone and have the phone on. I've got wifi turned off but the data, EDGE, is always on. If the display is on and I'm in Storage mode there's very little charging going on. It doesn't drain quickly but it definitely isn't going up. If I'm in sync mode it drains pretty quickly and it seems as tho it's not even charging at all.
What I do now is plug it in at work and turn off the display. Kinda sucks but I need my phone fully charged at all times.
I have the same problem....
the usb and the factory usb are different if u have looked carefully
firstable, the shape of the heads are different. secondly, there are 4 pins inside usb and 6 pins inside the factory usb...I guess that's the problem.
Try messing with the USB to PC settings. I know my TP was acting funny and not charging, and after i disabled network functionality, i think it started charging. GL.
Thamks for all the replys, if done everytjhing sometimes it will charge sometimes it wont, I have it connected to my laptop all day for internet sharing, it has charged up very slowly twive, and not at all 8 or 9 times, same usb slot , laptop plugged into mains, official usb lead used ( it never charges from another usb lead )
This is the 3rd htc Ive owned and the first to play up like this over usb !!
dealstokie said:
Thamks for all the replys, if done everytjhing sometimes it will charge sometimes it wont, I have it connected to my laptop all day for internet sharing, it has charged up very slowly twive, and not at all 8 or 9 times, same usb slot , laptop plugged into mains, official usb lead used ( it never charges from another usb lead )
This is the 3rd htc Ive owned and the first to play up like this over usb !!
Click to expand...
Click to collapse
Have you tried it plugged into a desktop computer? It would rule out the laptop being the problem if it didn't work. You could also use a mini-usb cable, which could also prove if the official cable is a problem.
Having similar problem...
I'm having a similar problem. My laptop used to charge Touch Pro when i connect it. Now for reason i noticed that it doesn't anymore.
I could be wrong, but I thought I read in the manual that when the phone is synched to a PC, it only charges in trickle mode, so it doesn't recharge the battery efficiently. Is this the problem?
same problem here. Mine was working fine with ANY charger whether it be USB, car charger or wall charger. But now it will only charge with the htc plug but not the HTC wall charger. The plug is the one with the ports for tv-out, headphones.
I'm going to go try and do a hard reset.I dont understand what could cause this.
Hi,
I'd like to know what you think of what happened to my Nexus 5 and Galaxy S Advance last week.
My car usb charger died and I bought a new one rated 2.1 Amps for 10 Eur. On the Nexus 5 fast charge was enabled, on the S Advance I had no such thing. I used several USB cables with this charger for several days as I was driving a lot.
Once back home I could not get any USB data transfer on both phones, of course I disabled fast charge on the Nexus, furthermore the S advance is now very difficult to charge switching all the time between charging/on battery.
I've tried 4 PC, 4 operating systems (XP, 7, 8, latest ubuntu) and 4 different cables, under linux lsusb shows me absolutely nothing even if both phones are in download mode so I'm afraid the USB ports on both phones are broken.
Do you have any idea on how this could have happened ?
P.S: I've tried all known tricks on both phones to get USB data transfer back with no luck.
Sounds like cheap charged ruined your phone. Perhaps send one on for a technician to assess. There's nothing we can help with if you've tried different cables and computers
Sent from my Nexus 5 using Tapatalk
I don't know if USB file transfer will be possible but you can surely use a wireless charger to charge your nexus 5. Take your phones to the service centres. Sometimes if there's an electric shot at the port, it mightn't work. They might fix it if this is the case. If this isn't the case & if you've damaged the USB port, I'm afraid there's nothing you can do but change the entire motherboard to get it working.
Thanks, I'm aware that most probably my phones are broken, but I was wondering how a charger could do that ? Do you think it does not regulate to 5V but sends a weird voltage like 6.something ?
I.P said:
Thanks, I'm aware that most probably my phones are broken, but I was wondering how a charger could do that ? Do you think it does not regulate to 5V but sends a weird voltage like 6.something ?
Click to expand...
Click to collapse
May be.. Poor quality chargers are bad at voltage regulation. You should have used a good quality charger for your costly phones. We learn from mistakes, but be careful the next time. I hope your problem will be resolved.
Well it was not the cheapest one, I was in a hurry, stopped at the nearest computer shop and took this one. Btw Google sends me a new phone so everything is OK, but if I were not 600km away from this shop I would go back there and have a men to men talk with the manager...
Gentlemen, since a few months ago my huawei mate 8, (NXT - L09C605B1 00), the fast charging is no longer working and the worst thing is that the computer does not recognize it, it only charges, both on the pc and the original charger and original cable Load as USB and it takes 10 hours, also buy a new port of charge, all the spare part, my surprise is that it is still that same problem, I will thank you help with some solutions. My wife has the same phone and with my charged and cable if the fast charge works, please your help I do not know what to do
pochoreyes said:
Gentlemen, since a few months ago my huawei mate 8, (NXT - L09C605B1 00), the fast charging is no longer working and the worst thing is that the computer does not recognize it, it only charges, both on the pc and the original charger and original cable Load as USB and it takes 10 hours, also buy a new port of charge, all the spare part, my surprise is that it is still that same problem, I will thank you help with some solutions. My wife has the same phone and with my charged and cable if the fast charge works, please your help I do not know what to do
Click to expand...
Click to collapse
I have the same problem .. any help is appreciated
Do you use the good charger?
Till now, I used a Samsung charger with same output (ampere and volt) and it worked fine. But since 2 days, I had the same issue than you. I didn't use this one of Huawei because the plug wasn't compatible with my country. I then tinkered the connection to adapt it to my country. Now all works fine again.
franzyroy said:
Do you use the good charger?
Till now, I used a Samsung charger with same output (ampere and volt) and it worked fine. But since 2 days, I had the same issue than you. I didn't use this one of Huawei because the plug wasn't compatible with my country. I then tinkered the connection to adapt it to my country. Now all works fine again.
Click to expand...
Click to collapse
I am using the same charger which came along. Have tried with multiple chargers too but it's the same.
gandotratushar said:
I am using the same charger which came along. Have tried with multiple chargers too but it's the same.
Click to expand...
Click to collapse
OK. So it's not the issue.
any solutions?
Facing same problem
pochoreyes said:
Gentlemen, since a few months ago my huawei mate 8, (NXT - L09C605B1 00), the fast charging is no longer working and the worst thing is that the computer does not recognize it, it only charges, both on the pc and the original charger and original cable Load as USB and it takes 10 hours, also buy a new port of charge, all the spare part, my surprise is that it is still that same problem, I will thank you help with some solutions. My wife has the same phone and with my charged and cable if the fast charge works, please your help I do not know what to do
Click to expand...
Click to collapse
Hi, I have been facing the same problem recently. Please tell me if you found any solution to the problem? I have done everything to solve it. Changed chargers, done the hard reset. Even replaced the spare part. But my Mate 8 still does not connect to PC nor does it support fast charging. Any help will be appreciated.
I have a T-Mobile OnePlus 7 Pro that I converted to the international firmware and recently got Android 10. Everything has mostly been good except since the upgrade I've noticed that a lot of the power adapters I have around the house just aren't charging the device. I'll plug my phone in and the battery icon will show a charging symbol, but the lock screen won't show that it's charging. Curiously, I have my phone set to display a clock as a screensaver only when charging, and that will activate when plugged in, so the phone definitely thinks it's charging. Two of the chargers were from my old Pixel 2 XL, and over the weekend I bought a third, brand new charger that initially seemed to work but I woke up this morning and my phone hadn't charged at all. Tried multiple outlets in the house and it's the same story. I have the Warp Charger at my desk at work and haven't had any issues with that.
Has anyone else experienced this?
UserNumberZero said:
I have a T-Mobile OnePlus 7 Pro that I converted to the international firmware and recently got Android 10. Everything has mostly been good except since the upgrade I've noticed that a lot of the power adapters I have around the house just aren't charging the device. I'll plug my phone in and the battery icon will show a charging symbol, but the lock screen won't show that it's charging. Curiously, I have my phone set to display a clock as a screensaver only when charging, and that will activate when plugged in, so the phone definitely thinks it's charging. Two of the chargers were from my old Pixel 2 XL, and over the weekend I bought a third, brand new charger that initially seemed to work but I woke up this morning and my phone hadn't charged at all. Tried multiple outlets in the house and it's the same story. I have the Warp Charger at my desk at work and haven't had any issues with that.
Has anyone else experienced this?
Click to expand...
Click to collapse
I am experiencing this too. As are a few others on the OP Community forums. If you look into the battery settings it will say "plugged in- can't charge" or something like that. With the USB plugged in and rebooting the device it will start charging. Others have said a roll-back to Pie will fix the issue, but other than that no solution yet. I think the issue has been more with alternative cables. Using the stock brick and cable should work still.
I am having the same issue. My MacBook and pixel chargers used to charge my phone but as the person above mentioned now says my phone is plugged in and unable to charge. So it essentially maintains the phone at the same percentage indefinitely.
Using the original OnePlus charger works. I'm assuming this is a bug OnePlus needs to work out with Android 10 as this wasn't the case with Pie.
I'm in the same boat. It's driving me NUTS. The same USB C cables worked just fine on Pie. Now it's almost every single time I plug my phone in it says "Plugged in, but can't charge" or something like that.
Here how I fixed the problem on my Oneplus 7 pro running android 10
Same thing happened to me. It was very annoying, so I test many usb cables. I found out that the issue is with the usb cables not from the charger.
So I enabled developer options, and I went to the debugging section and I enabled USB debugging option. And all the USB cables started working and my phone started charging ?.
I turned off the USB debugging and it's still charging.
Hope this method will work with you guys.
I had assumed it had something to do with Android 10's new features regarding USB security and preventing USB based attacks and exploits, but I figured that Android would show some notification about it being turned on whenever USB was plugged in. At least I know I'm not alone in this, I was scared my phone might have been going bad.
Hello friends
Nearly 1 month before, my phone started showing "Charging" when I connected the charger to my phone, instead of "Fast Charging". There was issue of connectivity with my laptop also. My phone was sometimes detected on my laptop, and sometimes not. I tried with another 18W charger, as well as with another 3Ampere Data Cable. But it always showed "Charging" only.
I went to Asus service center, where they also couldn't find what the problem was, and told me to deposit my phone with them. I instead of giving them my phone, went home and did a Factory Reset.
Afterwards the problem was gone, and it always showed "Fast Charging" when I connected my phone with charger.
Now since yesterday, again this issue is there. But this time it's little bit different. After connecting charger, phone shows "Charging" for about 1 minute, then starts showing "Fast Charging", but there is only 1 Plus in the battery icon in the status bar. And this thing does not happen every time. Sometimes, it shows "Charging" only, and not fast charging at all.
I have tried cleaning the Type-C port of phone as well as Data Cable, tried changing the cable used for charging the phone, tried changing the charger, but still no luck. I again did a factory reset, but this time it didn't solve my problem.
When I searched Fast Charging Problem Asus on google.com, it showed that there was similar problem in Asus Zenfone 5Z.
Has anyone facing this problem? Or if anyone knows how to solve this?
I don't want to get my 2 months old phone opened by service center at all.
See the battery icon in this screenshot..
It seems like a hardware problem. No such reports on Zentalk.
shiplum said:
See the battery icon in this screenshot..
Click to expand...
Click to collapse
I noticed in your screenshot you have VoLTE.
That is not supposed to be possible according to Asus?
shiplum said:
See the battery icon in this screenshot..
Click to expand...
Click to collapse
There's a "+" in the icon, so it's fast charging, just not as fast as "++". When fast charging isn't working, there is no "+" in the battery icon**.
In my case, I can only get the two "++" with the Asus original charger as all other chargers I have don't charge fast enough.
If you're having problems, you should do what they told you at the service centre.
(** It takes a few seconds for Quick Charge to enable, so you won't see the icon right away)
Yes, I am getting single plus icon in battery after about 30 seconds of connecting the charger. Previously it used to be double plus. Now since last 3-4 days, it is single plus, and charging is also quite slow. And yes it shows Fast Charging, but with single plus. When the problem started, there was just Charging, no Fast Charging. Now Fast Charging is there, but with reduced speed than before, and with single plus.
This is Indian version of Asus 6Z. Here it comes with Volte option.
shiplum said:
Hello friends
Nearly 1 month before, my phone started showing "Charging" when I connected the charger to my phone, instead of "Fast Charging". There was issue of connectivity with my laptop also. My phone was sometimes detected on my laptop, and sometimes not. I tried with another 18W charger, as well as with another 3Ampere Data Cable. But it always showed "Charging" only.
I went to Asus service center, where they also couldn't find what the problem was, and told me to deposit my phone with them. I instead of giving them my phone, went home and did a Factory Reset.
Afterwards the problem was gone, and it always showed "Fast Charging" when I connected my phone with charger.
Now since yesterday, again this issue is there. But this time it's little bit different. After connecting charger, phone shows "Charging" for about 1 minute, then starts showing "Fast Charging", but there is only 1 Plus in the battery icon in the status bar. And this thing does not happen every time. Sometimes, it shows "Charging" only, and not fast charging at all.
I have tried cleaning the Type-C port of phone as well as Data Cable, tried changing the cable used for charging the phone, tried changing the charger, but still no luck. I again did a factory reset, but this time it didn't solve my problem.
When I searched Fast Charging Problem Asus on google.com, it showed that there was similar problem in Asus Zenfone 5Z.
Has anyone facing this problem? Or if anyone knows how to solve this?
I don't want to get my 2 months old phone opened by service center at all.
Click to expand...
Click to collapse
Not really helpful but I'm having the EXACT same problem. Only in my case it stopped working completely, even after a factory reset.
This started on Android 9 and after the update to Android 10 it was fixed! Until I rebooted my phone and now the same problem occurs. Everything you tried, I tried too and nothing seems to work.
I hope you'll have better luck than me solving this issue, because for there only seems to be one option left and that's to send it to Asus repair centre.
I'm pretty bummed out especially because I have the 30 edition. It was naive of me to think they'd actually put extra care in this version of the ZenFone. I'm utterly disappointed and not looking forward to having this phone opened.
If you're using a 3rd party cable, try using one that came with your phone.
Before upgrading to Android 10, I was using a 3rd party cable and was getting fast charge. After the Android 10 update, however, fast charge stopped working. Once I swapped back to the cable that came with the phone, fast charge started working again.
So if you'reusing a 3rd party cable, trying using the one that came with your phone and see if fast charge starts working again.
I have tried various combinations like:
1. Default wire and default 18W charger
2. Default wire and other 18W charger
3. 3A Wire (1metre) and default 18W charger
4. 3A Wire and other 18W charger.
Tried everything, but sometimes just CHARGING, sometimes FAST CHARGING with Single Plus, and sometimes FAST CHARGING with Double plus.
From the above, it is clear that it is not at all hardware problem, because otherwise the phone wouldn't charge at all, or wouldn't show Fast Charging with some wire, and just Charging with another.
Everything depends on the current battery charge percentage.. @ 30% my phone charged at the speed of 3020MA unti 60% then dropped to 2500, then at 80% it was about 1100 MA and once around 90% i saw 650MA.. all readings using Ampere app on playstore..
Even I am facing the same problem with 6z I have the original charger but now it doesn't shows fast charge. And sometimes it takes more than 6 hours to charge the device from 15-20% to 100%. There no + or ++ sign on battery icon. Started happening after the latest update.
I have same Fast Charging issue with Asus 6z mobile. Is there any solution for this problem.
Not because of connector...
Guys, i had the same problem, won't connect to computer and won't fast charge, just one plus slow charge, i also thought it was just because there was dust in my charger or in my phone usb port, i cleaned as i could and tried, same experience, it worsened as time passed, as time passed i couldn't charge my phone anymore, charging cable connector was a little wiggly inside my charging port, so i had to adjust my cable somehow to just get charging, i also couldn't get an exact reason for the problem, so i went on with the burden, one day my phone just shut down when it was on 10 percentage battery, i was very afraid to take it to service center as my brother had bad experiences from various authorised and local service center, but one day my phone fell from hand and just won't turn on, it vibrates and it shows the off mode charging symbol for one second and goes, just nothing else, so i was confused with what was the problem whether it was with the sub board(charging port), battery or mother board. Anyways i had to take it to a service center, so atlast i took it service center and they had to send it to somewhere else to diagnose it, after two weeks i got it, they told me that my battery was short circuit(i don't know what that is) and is in bad condition, and the reason i couldn't charge was because of charging board or sub board problem, not because of wiggly port as i thought and battery was 1200 priced and sub board 350 something like that and 400 service charge, total was around 2000, and till now no problem, and they did a clean job as it seems it was never opened and the main thing, they gave me the replaced parts too and that was a surprise as i was very suspicious with these repair centre, i don't know about all asus service centers but the service in Kottayam service center in kerala was good from my experience.