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Xperia Z3 earpiece speaker issue

Hi,
As the thread title says, my Z3's top (earpiece) speaker has a buzzing/crackling (similar to sound through a fm radio) sound when any sound is played through it. It also sounds a little quieter than the bottom one.
Anyone faced a similar issue? My phone is under warranty - will it be able to be fixed or is it a software issue?

v9s said:
Hi,
As the thread title says, my Z3's top (earpiece) speaker has a buzzing/crackling (similar to sound through a fm radio) sound when any sound is played through it. It also sounds a little quieter than the bottom one.
Anyone faced a similar issue? My phone is under warranty - will it be able to be fixed or is it a software issue?
Click to expand...
Click to collapse
Buddy i am having same issue and i have check many used cell phone in market all of them are same.

wajeeh.ihi said:
Buddy i am having same issue and i have check many used cell phone in market all of them are same.
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Click to collapse
This is my 2nd Z3.. First one didn't have this issue, but my current one does.... Happens now amd then. Top ear piece crakles in phone convo, but never with music. Sony evidently has ****ty Qc

wajeeh.ihi said:
Buddy i am having same issue and i have check many used cell phone in market all of them are same.
Click to expand...
Click to collapse
I've done some reading online...turns out its a very common issue. It's happening to people even with new replacements out of the factory. Oh well...it's bearable.

igotroot said:
This is my 2nd Z3.. First one didn't have this issue, but my current one does.... Happens now amd then. Top ear piece crakles in phone convo, but never with music. Sony evidently has ****ty Qc
Click to expand...
Click to collapse
Yeah...it almost always happens with me but sometimes during calls it goes away...strange issue.

Been through 8 Z3s for various reasons and only one had this issue. So get a replacement as its not normal.

Replacing headphone jack

Hello,
my headphone jack has recently started to work incorrectly a bit. Sometimes, it detects headphones being jacked in although there are none and thus I cannot talk via the phone (speaker is not working as the phone thinks that headphones are put in). What's more, one of the headphones hardly receives any signal from the jack and just does not play anything, although the headphones are completely okay.
Has anyone of you any experience with replacing the jack? Should I get the phone to some service and let them do the thing or is it doable easily at home? The jack itself is pretty cheap, yet I do do not have the proper screwdrivers or too much experience with so delicate electronics. Screwdrivers are not a problem, yet if it's a rather difficult and risky thing to do, then I'd prefer to give the phone to people who do know what they are doing : )
Also, if anyone has some service manual wherer such replecement is described, I'd appreciate if they shared!
Thanks,
Greg

Gregoric said:
Hello,
my headphone jack has recently started to work incorrectly a bit. Sometimes, it detects headphones being jacked in although there are none and thus I cannot talk via the phone (speaker is not working as the phone thinks that headphones are put in). What's more, one of the headphones hardly receives any signal from the jack and just does not play anything, although the headphones are completely okay.
Has anyone of you any experience with replacing the jack? Should I get the phone to some service and let them do the thing or is it doable easily at home? The jack itself is pretty cheap, yet I do do not have the proper screwdrivers or too much experience with so delicate electronics. Screwdrivers are not a problem, yet if it's a rather difficult and risky thing to do, then I'd prefer to give the phone to people who do know what they are doing : )
Also, if anyone has some service manual wherer such replecement is described, I'd appreciate if they shared!
Thanks,
Greg
Click to expand...
Click to collapse
I just looked up "Xperia L disassembly" on YouTube and found this: https://youtu.be/Ig2ICoM0O4Y
It doesn't look very hard to do, and if something should go wrong you can still go to a repair shop afterwards...
Sent from my taoshan using XDA Labs

Aenadon said:
I just looked up "Xperia L disassembly" on YouTube and found this: https://youtu.be/Ig2ICoM0O4Y
It doesn't look very hard to do, and if something should go wrong you can still go to a repair shop afterwards...
Sent from my taoshan using XDA Labs
Click to expand...
Click to collapse
I did find several such videos, but none seems to regard deatching the headphone jack. That's why I was worried if there will be need for some soldering or dealing with very small, delicate elements and I wrote here, as I hoped to hear from some of you, who had already done it.
Should there be no answer, I will try to fix it on my own and post some photos ; )

Xperia XZ + Bose soundsport(apple) = a problem?

Hey guys,
This is gonna be a long question because I have a very weird problem.
When I first got the phone, and plugged in the Bose soundsport earphones to see how it would sound (before even downloading any 3dr party apps), the earphones didn't work as they are supposed to.
The phone recognizes the plug in, displays it with the pop-up thing in the notification bar. And everything works perfectly, for about 5 seconds. And then, the notification disappears and the sound output switches to the main speakers of the phone.
I had this problem on the first day, for about a few hours. And then it resolved itself spontaneously, and I never had any issue again, for about two and a half weeks. Now the phone started doing the same again.
I called Xperia support, and we agreed that the problem is very weird and probably a software problem. Since I have been using the same earphones on my Xperia Z3 and also all other earphones do get recognized on the Xperia XZ. Even after doing the hard-reset with the xperia companion software, the problem still didn't resolve. Also, Xperia support tells me that since they can't reproduce this problem once i send it to them, they will even charge me for it without helping me.
And having the bad luck I always have, the policy of my provider to bring back the phone because I don't like it, is over.
Sony support tells me to ask Bose, and Bose tells me to ask Sony what I can do to solve this.
Does anyone have any experience with a problem like this.
And would it be a solution just to change some things in the software, I seriously don't know what to do anymore.....

I have the bose soundsport and no issues at all. Works perfectly fine.
Might be a rouge app causing issues?

coleburns said:
I have the bose soundsport and no issues at all. Works perfectly fine.
Might be a rouge app causing issues?
Click to expand...
Click to collapse
I checked if anything third party influenced it.
By removing SD and formatting phone, didnt resolve man.
I'm truly at a loss here...

Hi I have the same problem would you mind if we exchange emails so we can look for a solution together? If you agree here is my email just write me so we can talk about possible solutions for our problem : [email protected]

Audio Problems Through Headphone Jack

I plugged in my headphones to the phone and heard horrible static/hissing in the background, particularly when the volume is over halfway. I've tried 4 different connections (to my car stereo, to my headphones, to an external speaker, etc) and they all sound equally awful. I really hope I don't have a defective unit... This isn't normal though, right? Anything I can try to do to avoid an RMA? I'm rooted, bootloader unlocked, on PureNexus with EX kernel. No audio mods.

Also, just two notes:
1) I am 100% sure the cable is plugged in all the way.
2) I have no issues with the speaker (which tends to be what people have issues with on this phone, ironically). Audio had no distortion through speaker, but through the headphone jack its horrendous. I can't even listen to it it's so bad.

PsiPhiDan said:
I plugged in my headphones to the phone and heard horrible static/hissing in the background, particularly when the volume is over halfway. I've tried 4 different connections (to my car stereo, to my headphones, to an external speaker, etc) and they all sound equally awful. I really hope I don't have a defective unit... This isn't normal though, right? Anything I can try to do to avoid an RMA? I'm rooted, bootloader unlocked, on PureNexus with EX kernel. No audio mods.
Click to expand...
Click to collapse
Seems like you're not alone. May be worth adding your experience here :
https://productforums.google.com/forum/m/#!category-topic/phone-by-google/SJZzrfohirY
Hope this helps.

buzzboy said:
Seems like you're not alone. May be worth adding your experience here :
https://productforums.google.com/forum/m/#!category-topic/phone-by-google/SJZzrfohirY
Hope this helps.
Click to expand...
Click to collapse
Unfortunately (fortunately?) that's not my issue. I can hear music, it's just terrible sounding due to the hissing I'm the background. It's as if the cable is only half plugged in (but it's not). Thank you for searching though!

PsiPhiDan said:
I plugged in my headphones to the phone and heard horrible static/hissing in the background, particularly when the volume is over halfway. I've tried 4 different connections (to my car stereo, to my headphones, to an external speaker, etc) and they all sound equally awful. I really hope I don't have a defective unit... This isn't normal though, right? Anything I can try to do to avoid an RMA? I'm rooted, bootloader unlocked, on PureNexus with EX kernel. No audio mods.
Click to expand...
Click to collapse
Google has admitted the audio distortion issue being reported in its Pixel smartphones is an hardware problem, and it looks like the company is issuing replacements for customers. The audio distortion issue was first reported in December when a user named Mark Buckman had posted about the same.

shakirajane said:
Google has admitted the audio distortion issue being reported in its Pixel smartphones is an hardware problem, and it looks like the company is issuing replacements for customers. The audio distortion issue was first reported in December when a user named Mark Buckman had posted about the same.
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Click to collapse
Wasn't Mark having issues with his internal speaker when headphones were NOT plugged in though? I think those are different issues. My audio is fine at full blast, as far as I can tell, with no headphones plugged in. It's just when I plug something into the headphone jack that I hear the problem. I'll try his piano and see if I can reproduce his issue though. Maybe I just haven't tested the internal speaker hard enough.
EDIT: Grr... I do have the other problem too! Shown clearly by the Perfect Piano app... Well thank you for leading me to finding that out!

PsiPhiDan said:
Wasn't Mark having issues with his internal speaker when headphones were NOT plugged in though? I think those are different issues. My audio is fine at full blast, as far as I can tell, with no headphones plugged in. It's just when I plug something into the headphone jack that I hear the problem. I'll try his piano and see if I can reproduce his issue though. Maybe I just haven't tested the internal speaker hard enough.
EDIT: Grr... I do have the other problem too! Shown clearly by the Perfect Piano app... Well thank you for leading me to finding that out!
Click to expand...
Click to collapse
Lots of people have a problem with the speaker. I've had 3 replacements with various faults and all have had the speaker issue. It's been reported that its a software issue, and will be resolved in an update..... Hopefully.
https://productforums.google.com/forum/m/#!topic/phone-by-google/XDl52F-Np6o

buzzboy said:
Lots of people have a problem with the speaker. I've had 3 replacements with various issues and all had the speaker issue. It's been reported that its a software issue, and will be resolved in an update..... Hopefully.
https://productforums.google.com/forum/m/#!topic/phone-by-google/XDl52F-Np6o
Click to expand...
Click to collapse
Weird. I spoke to Google today and 5 minutes after describing the problem, they told me to get a replacement through Verizon (that'll be fun).

PsiPhiDan said:
Weird. I spoke to Google today and 5 minutes after describing the problem, they told me to get a replacement through Verizon (that'll be fun).
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Click to collapse
Google can do the replacement too. I opted for that route because I'm hopefully more likely to receive one that I can unlock the bootloader on.

jumaaneface said:
Google can do the replacement too. I opted for that route because I'm hopefully more likely to receive one that I can unlock the bootloader on.
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Click to collapse
They will, but it will leave me without a phone for 2 weeks. They won't ship until they receive mine since it's through Verizon.

PsiPhiDan said:
They will, but it will leave me without a phone for 2 weeks. They won't ship until they receive mine since it's through Verizon.
Click to expand...
Click to collapse
They quoted me 7-10 days max. I still had my old HTC 10 so wasn't really am issue

Did you try cleaning out the headphone jack with an electronic cleaner/compressed air? Dust could be a factor.
(Please correct me if these aren't the ways to clean a headphone jack)

CyberLykan said:
Did you try cleaning out the headphone jack with an electronic cleaner/compressed air? Dust could be a factor.
(Please correct me if these aren't the ways to clean a headphone jack)
Click to expand...
Click to collapse
It's not only the headphones jack I found out though. It's also the speaker when the headphones aren't plugged in. So apparently I have a jacked up phone, sadly. I may try the compressed air for fun though.

PsiPhiDan said:
It's not only the headphones jack I found out though. It's also the speaker when the headphones aren't plugged in. So apparently I have a jacked up phone, sadly. I may try the compressed air for fun though.
Click to expand...
Click to collapse
Tough luck. Mine seems fine.

Microphone and speaker no longer working

I have run into the dreaded headphone jack problem. The phone won't play audio through the speakers and doesn't use the microphone because it thinks that headphones are connected. I've tried resetting it to factory settings and it didn't fix anything which is why I think it's not a software problem.
After some Googling I found that I'm not the only one to have this problem and that Google is replacing the units with this hardware fault. Unfortunately I didn't buy the phone via play store so I can't return it directly to google.
I'd like to try and fix it myself. If anyone knows where I could buy a headphone jack for the 5" pixel I'd be very grateful. Before I buy the replacement part I was thinking of removing the headphone jack and trying to start the phone like without it. My reasoning is that the phone would then default to playing the sound through speakers and I would be sure that it's a headphone jack problem. Would that work at all or the phone won't even start?
I need your advice and opinions, thanks

Please keep us updated as I'm facing the same issue:/

Alaadragonfire said:
Please keep us updated as I'm facing the same issue:/
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Click to collapse
I ordered a replacement headphone jack and as soon as it arrives, within the next 2 weeks I hope, I'll replace it and see if that gets it fixed.
A couple of more details:
-problems started about 3 days after updating to Oreo
-at the beginning the volume would first turn itself gradually down to zero and I had to fight it with the volume up (I would always lose eventually xD)
-there was usually a loud pop heard through the headphones after that 'battle' and then the audio and mic would completely cut off
-restarting the phone would enable the audio and mic again but the problems returned as soon as I plugged in the headphones again (tried with several different headphones)
-factory reset didn't fix it and after a couple of days of problems I'm now stuck with no audio at all and no mic input
-my phone can't recognize the headphones anymore

I have the exact struggle, restart will work for a while and then problem return, when I contacted google they offered a replacement but since I'm not in Canada at the moment, they will not be able to process my replacement request, but google representative told me that I can try and replace the mic with the charging port(as it all comes together) and it should fix the issue, but I also think that it might be the headphones jack, also this happened after I tried Android O beta.

FooFighter312 said:
I ordered a replacement headphone jack and as soon as it arrives, within the next 2 weeks I hope, I'll replace it and see if that gets it fixed.
A couple of more details:
-problems started about 3 days after updating to Oreo
-at the beginning the volume would first turn itself gradually down to zero and I had to fight it with the volume up (I would always lose eventually xD)
-there was usually a loud pop heard through the headphones after that 'battle' and then the audio and mic would completely cut off
-restarting the phone would enable the audio and mic again but the problems returned as soon as I plugged in the headphones again (tried with several different headphones)
-factory reset didn't fix it and after a couple of days of problems I'm now stuck with no audio at all and no mic input
-my phone can't recognize the headphones anymore
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Click to collapse
please update the progress, i'm having the same problem. I hope it get fixed after you replace the headphone jack

malstroms said:
please update the progress, i'm having the same problem. I hope it get fixed after you replace the headphone jack
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Click to collapse
I'm still waiting on the part to arrive. I'm expecting it within the next two weeks. I'll try to document the replacement with photos and/or video so others can do it if it turns out successful

Okay guys, here's the update with some good news and some bad news.
The replacement headphone jack arrived yesterday and the good news is that I replaced it and it seems to have fixed the problem! Yay!
But the bad news is that in the process I damaged the LCD screen so now I'm waiting on a replacement LCD. I guess I should've expected that because the screen and LCD itself are extremely sensitive and the damage is not even visible, but it's simply not working anymore.
So how do I know it actually works? Well since the phone used to be paired to my PC via bluetooth, whenever I turn on my PC a notification sounds on my phone if I want to pair or not.
Minor bad news - I tried to record the whole process as a tutorial for anyone who'll try to fix this themselves but my camera's battery died halfway and I lost everything I recorded.
Here are the 2 teardown videos I used for guidance: First and Second. I highly recommend you watch them entirely before attempting anything.
I got the headphone jack on eBay from here. It is totally overpriced but it's the only place I was able to find it.
I'm getting my replacement LCD and adhesive for it from Replace Base

FooFighter312 said:
Okay guys, here's the update with some good news and some bad news.
The replacement headphone jack arrived yesterday and the good news is that I replaced it and it seems to have fixed the problem! Yay!
But the bad news is that in the process I damaged the LCD screen so now I'm waiting on a replacement LCD. I guess I should've expected that because the screen and LCD itself are extremely sensitive and the damage is not even visible, but it's simply not working anymore.
So how do I know it actually works? Well since the phone used to be paired to my PC via bluetooth, whenever I turn on my PC a notification sounds on my phone if I want to pair or not.
Minor bad news - I tried to record the whole process as a tutorial for anyone who'll try to fix this themselves but my camera's battery died halfway and I lost everything I recorded.
Here are the 2 teardown videos I used for guidance: First and Second. I highly recommend you watch them entirely before attempting anything.
I got the headphone jack on eBay from here. It is totally overpriced but it's the only place I was able to find it.
I'm getting my replacement LCD and adhesive for it from Replace Base
Click to expand...
Click to collapse
Thanks for the updated! Are you sure problem is fixed by changing the headphone jack ? It's not temporary fixed like before ? BTW the link for eBay headphone jack is already sold out

Alaadragonfire said:
Thanks for the updated! Are you sure problem is fixed by changing the headphone jack ? It's not temporary fixed like before ? BTW the link for eBay headphone jack is already sold out
Click to expand...
Click to collapse
Well I'll know for sure as soon as I replace the LCD. I'm hoping it will arrive during the next week and then I'll update this thread again

Alaadragonfire said:
I have the exact struggle, restart will work for a while and then problem return, when I contacted google they offered a replacement but since I'm not in Canada at the moment, they will not be able to process my replacement request, but google representative told me that I can try and replace the mic with the charging port(as it all comes together) and it should fix the issue, but I also think that it might be the headphones jack, also this happened after I tried Android O beta.
Click to expand...
Click to collapse
I definitely recommend others try to get Google to replace it. I got mine from Swappa second hand and they still respected the warranty. Much easier and cheaper than replacing it yourself.

wow its nice to hear that it work, but some say that its the charging port board that has a problem(the location of the microphone). should i buy headphone jack replacement or charging port board?
yesterday i put i my pixel into freezer for 2 hour(i tried this because it help my previous phone which is nexus 5x come back to life for a while haha) and rebooted to safe mode and tried to record and microphone work, rebooted to normal and until now it still work, but im hoping that your replace method would be a permanent fix and i will do that too.
please update this thread again as soon as you replace your lcd
thank you

Another update. I got the replacement screen today but the problem hasn't been fixed. Well, partly it has been. The speaker now finally works when nothing is plugged in but the phone can't recognize any headphones. So, like Mattish13, if you can get it replaced by Google do so. Fixing things on my own is my hobby and was logical since I couldn't get mine replaced by Google, but this fix is not worth your time or money, trust me. I'm guessing the next thing to get replaced would be the daughterboard, maybe that would fix the problem finally, but in my opinion it's not worth it.
Ironic how so many problems with the headphone jack appeared for so many people and at the same time Google decided to ditch the jack for Pixel 2 :laugh:
Edit: just to be clear, since I already invested in a new screen and new jack, I will drop in another 25$ for the new daughterboard. If that doesn't fix it, nothing can

malstroms said:
wow its nice to hear that it work, but some say that its the charging port board that has a problem(the location of the microphone). should i buy headphone jack replacement or charging port board?
yesterday i put i my pixel into freezer for 2 hour(i tried this because it help my previous phone which is nexus 5x come back to life for a while haha) and rebooted to safe mode and tried to record and microphone work, rebooted to normal and until now it still work, but im hoping that your replace method would be a permanent fix and i will do that too.
please update this thread again as soon as you replace your lcd
thank you
Click to expand...
Click to collapse
As strange as it sounds the freezer trick works! I think the issue appears when the phone heats or it's heat related

FooFighter312 said:
Another update. I got the replacement screen today but the problem hasn't been fixed. Well, partly it has been. The speaker now finally works when nothing is plugged in but the phone can't recognize any headphones. So, like Mattish13, if you can get it replaced by Google do so. Fixing things on my own is my hobby and was logical since I couldn't get mine replaced by Google, but this fix is not worth your time or money, trust me. I'm guessing the next thing to get replaced would be the daughterboard, maybe that would fix the problem finally, but in my opinion it's not worth it.
Ironic how so many problems with the headphone jack appeared for so many people and at the same time Google decided to ditch the jack for Pixel 2 :laugh:
Edit: just to be clear, since I already invested in a new screen and new jack, I will drop in another 25$ for the new daughterboard. If that doesn't fix it, nothing can
Click to expand...
Click to collapse
Any updates ?

Alaadragonfire said:
Any updates ?
Click to expand...
Click to collapse
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.

FooFighter312 said:
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
Click to expand...
Click to collapse
Thanks for the update, interesting... Maybe the daughterboard is faulty as well, but didn't Google response was that there is a crack line in the audio codec, as far as I know the audio codec is on the motherboard, I guess this problem won't be fixed after all, it is really annoying!! I wanted to get another pixel maybe XL this time, I found some offers with used ones, but now I am really afraid to buy one and this problem appears with the second phone.

Yes, found that response but unfortunately changing the motherboard is not possible because I couldn't find any place that sells them and I guess it's the same as getting a new phone in the end ?
I ended up getting a pixel XL but Google said this problem appears on devices manufacturered before March 2017,so I made sure when I was buying that I got a device manufactured after that and I did. So far so good ?

FooFighter312 said:
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
Click to expand...
Click to collapse
I had this problem and Google said pixel has warranty till 2019 and sent me a new one... However they sent me the wrong color and I have no choice in the manner

knowitall72 said:
I had this problem and Google said pixel has warranty till 2019 and sent me a new one... However they sent me the wrong color and I have no choice in the manner
Click to expand...
Click to collapse
Do you mean your phone had warranty till 2019 or all pixel devices, because when I contacted Google the guy on the phone told me my phone has warranty till Jan 2018, which sucks in my case as I'm at the moment outside of Canada and won't be returning till summer 2018

Alaadragonfire said:
Do you mean your phone had warranty till 2019 or all pixel devices, because when I contacted Google the guy on the phone told me my phone has warranty till Jan 2018, which sucks in my case as I'm at the moment outside of Canada and won't be returning till summer 2018
Click to expand...
Click to collapse
I believe all pixel devices because I bought mine just after they came out in Australia... Phone screen broke and when I replaced it I had these problems... Told Google it was a hassle contacting my australian provider and would cost alot and they said it had warranty until '19 and that they would replace it here in the states free of charge... It may have been only till '18 but my first pixel was faulty as well and I had it exchanged out there n straya so maybe that's why it is until 2019