Hello everyone,
I got my Captivate yesterday shipped from letstalk.com. Everything with it has been working well, except I don't get a data connection with it at all, except WiFi.
As instructed by the sticker on the box the sim I am using is from my old phone, a Samsung SGH-A707 flip phone. The sim is a little over two years old. When the sim is in that phone, I get a 3G icon immediately.
I have tried turning the phone off, leaving it for several minutes, turning it back on again. Also removing the battery.
When I go to Settings, Wireless and Networks, Mobile Networks, Access Point Names, I see ATT WAP listed. I have tried adding another Access Point Network based on settings seen elsewhere in this forum which differed slightly by specifying a username and password, and not having the proxy and port set. But selecting this other APN has no change.
When I go to Network Operators all I see is an unselectable 'Default Setup' item. Others have reported seeing network connection information there, can anyone confirm on their Captivate?
Checking or unchecking 'Data roaming' does not seem to have any effect.
Under Settings, About Phone, Status the Mobile Network Type is listed as 'HSDPA' but Mobile Network State is 'Disconnected'.
LetsTalk are sending me a new SIM to try, but since I get a 3G connection on my old phone my suspicion is that this is a phone problem.
Does anyone have any other ideas though? Any help would be much appreciated.
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
radi0chik said:
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
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Click to collapse
Yeah it shows AT&T under Network.
Nope, not in airplane mode, but thanks for checking, I'd rather you'd assume I was stupid than not ask me the question!
YellowGTO said:
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
Click to expand...
Click to collapse
It is a 3G sim, at least that's what it is labeled as. Like I said I (apparently) got a 3G signal on my old phone. And a new sim is on the way.
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
labbu63 said:
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
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Click to collapse
That's the one, flames and 3G.
jiayi345 said:
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
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Click to collapse
Great, that gives me some hope the new sim that is on the way could fix it, thanks!
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Did you find a solution for this? I'm having the exact same problem with my Captivate. No 3G icon and no packet data connection or mms. When I try to go to a page it immediately gives me the "not found: check your data connection" page, and when I try to send a mms, the 3G icon appears like if it was trying to connect and send it and then disappears when the message fails to send.
I just updated to 2.2 today and I no longer have 3G as well.
just an FYI as long as wifi is turned on you will not see the 3g icon.
I have noticed that when you turn wifi off you generally will not see the 3g icon until you do something with the phone that requires data connections
Turn off wifi and try opening a website via browser...the 3G icon should pop-up automatically at that point
scottlinux said:
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Click to expand...
Click to collapse
Hello sir, I tried this and now i have 3G(icon popped up and internet/mms works) but am i incurring roaming charges?
For me even that's not working, I think my stupid phone is broken.
When I got a refub'ed Captivate for my partner via AT&T online store since it was only $49, I followed the instructions that came on the box, and everything worked except no 3G/data. So thinking that it might be because of a refurb'ed unit, I called AT&T. They told me to bring it into a corp office store. Fortunately, there's one right down the street from me. I took it in, they fiddled with it for about an hour, including swapping 3 different SIMs, and told me that it was a defective phone. I asked then how do I get a replacement. The rep told me to contact cust service for them to ship a replacement out and it'll include instruction to ship the defective one back since they can't replace refurb unit there at the store. So I went out to my car, called the cust service. The cust service rep told me that I have to send the defective one in first before they'll send me a replacement. I got angry and I went right back in the store, grabbed the rep that was helping me out and told him to please talk to the cust service rep to work things out because I'm not leaving the store until it's resolved. So they talked on the phone for about another 30 min. Then they hung up. The rep fiddled with it for another min, then handed me the phone and the 3G/data was working. Appearantly it was the way that the phone was registered with the system, something was out of whack and 3G/data was not available for that phone line. I then recalled that when I ordered the phone from AT&T, I got an email with instructions that I had to follow, which I did, then I followed the instructions that came with the box. I didn't think much at the time, but it seems like the instruction was telling to do the same thing as the email's instruction was except it was via a slightly different way. So I think I might have inadvertly register the phone twice. In any case, when that happens, 3G/data is not available and yet, the reps checking in the system found the account was setup correctly with the proper plans, changed plans, swapped SIMs, and came to the conclusion of defective phone when the phone was perfectly fine. I don't know if this will help any one. But if your phone is not flashed or rooted, you might want to have AT&T check your account and phone registration.
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
you just replied to a thread 5 months dead..
Thank you for updating.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Click to expand...
Click to collapse
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
TRusselo said:
you just replied to a thread 5 months dead..
Click to expand...
Click to collapse
...and, it looks like someone found it useful.. Five months, or five days, or five minutes.. If it isn't helping, why say anything at all?
roguegrl said:
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
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Click to collapse
Hey Guys ok so i am with Rogers in Toronto...I flashed it to stock but have flashed it using AT&T stock (Dont ask why) and now i am unable to use my data... Any help would be greatly appreciated...i am able to use my phone with no issues....
Got my 3G back.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
Dude, thank you so much !
Hi all
As a T-mobile UK customer I have been finding that I lose internet on my phone every 6 or 7 days, typically lasting for about 6 hours.
During my last converstaion with support I mentioned that i had the following in the APN settings
[email protected]
They seem to think that it might be a Tmobile USA profile and hence the problem (how the wrong APN could work for 95% of the time is beyond me).
I did take the handset to the USA last year but did not have data roaming turned on. Does anyone know how i ended up with the wrong APN? A quick google search returns no results for the APN listed...
I have since manually changed the APN and things seem ok (for now).
imaginarynumber said:
Hi all
As a T-mobile UK customer I have been finding that I lose internet on my phone every 6 or 7 days, typically lasting for about 6 hours.
During my last converstaion with support I mentioned that i had the following in the APN settings
[email protected]
They seem to think that it might be a Tmobile USA profile and hence the problem (how the wrong APN could work for 95% of the time is beyond me).
I did take the handset to the USA last year but did not have data roaming turned on. Does anyone know how i ended up with the wrong APN? A quick google search returns no results for the APN listed...
I have since manually changed the APN and things seem ok (for now).
Click to expand...
Click to collapse
Whoops.... I have just found out where the the APN settings came from.
In an attempt to get my MMS working I just ran the HTC Connection Manager. For the first time in 1.5 years my MMS is working but I have noticed that my new APN settings say [email protected]
So it seems that HTC use APNs that T-mobile UK are not familiar with? Annoyingly I have no way of viewing the new APN or editing it
Does anyone know which settings the HTC connection manager uses? I am concerned that although MMS is working, if my internet connection goes down again, the UK helpdesk might just shrug their shoulders and pass the buck to HTC, who in turn will pass it back
Ok so I spoke to HTC UK today, they told that they have no way of finding out what APN their app uses, they suggested that I use the generic T-mobile APN that they have on their system, which I did and the MMS stopped working again.... so I ran their app and alll is fine again (for now).
I guess that I will have to try to email HTC. It is rather annoying that MS decided that customers shouldn't be allowed to see existing APNs.
I do have a dev account, tbh I only subscribed so that I could get mango early, if that means that I can sideload something that will show me the APN in use then please feel free to point me in the right direction.
Cheers
I was out in the country trying to get my phone connected to a network as the rest of my family (same plan) had connections with their iphones. Low and behold a new setting shows up in mobile networks that I had not seen before, Access Point Names. My biggest mistake was changing settings in something I knew nothing about but I did and pressed restore factory default. Once I reached an area that had a data connection, it seemed all worked well until I tried to send a text. I soon found out I couldn't send or receive any texts/calls.
I've flashed to stock, updated prl, and nothing has worked. I tried to change apn settings using those from this site 4GLTE, but it proved futile. Now I'm stuck and more frustrated than I was before I couldn't get service.
I feel like an idiot and really could use some help! Thanks!
emfajardo2 said:
I was out in the country trying to get my phone connected to a network as the rest of my family (same plan) had connections with their iphones. Low and behold a new setting shows up in mobile networks that I had not seen before, Access Point Names. My biggest mistake was changing settings in something I knew nothing about but I did and pressed restore factory default. Once I reached an area that had a data connection, it seemed all worked well until I tried to send a text. I soon found out I couldn't send or receive any texts/calls.
I've flashed to stock, updated prl, and nothing has worked. I tried to change apn settings using those from this site 4GLTE, but it proved futile. Now I'm stuck and more frustrated than I was before I couldn't get service.
I feel like an idiot and really could use some help! Thanks!
Click to expand...
Click to collapse
call your carrier and check your apn setting with them. Fastest and easiest way.
I got my ST SIM activated yesterday and LTE connected without having to make any APN changes.
I can receive incoming text messages. Incoming calls go straight to voicemail, and I receive a notification for them but cannot retrieve.
Outgoing calls /messages result in 'no mobile network' error, including dialpad codes.
Have had six different sessions with Straight Talk, whose solution, depending upon the CSR, has been to change the APN, restart phone/pull sim/battery, factory reset, wait for activation, etc.
At one point, Verizon Wireless briefly appeared as the carrier but LTE stopped working.
Any suggestions? I have done all of the above, along with installing several different ROMS, restoring earlier backups, etc.
I have searched and found a lot of posts regarding issues with data, but can't find anything relating to my particular issue.
I am currently on CM13 Nightlies. The phone is not under contract and I have used it with other BYOP carriers with no issues.
Thanks!
static.chaos73 said:
I got my ST SIM activated yesterday and LTE connected without having to make any APN changes.
I can receive incoming text messages. Incoming calls go straight to voicemail, and I receive a notification for them but cannot retrieve.
Outgoing calls /messages result in 'no mobile network' error, including dialpad codes.
Have had six different sessions with Straight Talk, whose solution, depending upon the CSR, has been to change the APN, restart phone/pull sim/battery, factory reset, wait for activation, etc.
At one point, Verizon Wireless briefly appeared as the carrier but LTE stopped working.
Any suggestions? I have done all of the above, along with installing several different ROMS, restoring earlier backups, etc.
I have searched and found a lot of posts regarding issues with data, but can't find anything relating to my particular issue.
I am currently on CM13 Nightlies. The phone is not under contract and I have used it with other BYOP carriers with no issues.
Thanks!
Click to expand...
Click to collapse
I was helping someone else out with that recently. I found that both on CM12 and CM13 it doesn't give you the option to change the APN settings.
Nexus 6 via VRToxin
ShapesBlue said:
I was helping someone else out with that recently. I found that both on CM12 and CM13 it doesn't give you the option to change the APN settings.
Nexus 6 via VRToxin
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Click to collapse
I am actually able to change the APN settings by selecting the APN, editing it, and saving it from the menu pull-down. In a few of the ROMS I tried, I needed to put in the updated APN of TRACFONE.VZWENTP. (I laugh every time I type it.. VZ went P heh)
Anyway, in some ROMS it works with the assigned APN and in others I have to put in the updated one for LTE to work. The APN is for internet and MMS, both of which are working at the moment. I need to figure out how to get calls and outbound SMS working.
static.chaos73 said:
I am actually able to change the APN settings by selecting the APN, editing it, and saving it from the menu pull-down. In a few of the ROMS I tried, I needed to put in the updated APN of TRACFONE.VZWENTP. (I laugh every time I type it.. VZ went P heh)
Anyway, in some ROMS it works with the assigned APN and in others I have to put in the updated one for LTE to work. The APN is for internet and MMS, both of which are working at the moment. I need to figure out how to get calls and outbound SMS working.
Click to expand...
Click to collapse
What carrier are you on? Straight talk? There is an app for it in the play store
Nexus 6 via VRToxin
ShapesBlue said:
What carrier are you on? Straight talk? There is an app for it in the play store
Nexus 6 via VRToxin
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Click to collapse
Yes, I just got the Straight Talk SIM and network code and activated it a few days ago. I looked for the apps but could only find one for account management and auto-APN settings.
I was using a prepaid T-Mobile sim in this phone prior, and had to use an older modem to get data (only got edge since it's GSM on a CDMA phone) working. I am currently installing a newer modem to see if that will help.
static.chaos73 said:
Yes, I just got the Straight Talk SIM and network code and activated it a few days ago. I looked for the apps but could only find one for account management and auto-APN settings.
I was using a prepaid T-Mobile sim in this phone prior, and had to use an older modem to get data (only got edge since it's GSM on a CDMA phone) working. I am currently installing a newer modem to see if that will help.
Click to expand...
Click to collapse
Oh ok, here's the app I am talking about
Nexus 6 via VRToxin
ShapesBlue said:
Oh ok, here's the app I am talking about
Nexus 6 via VRToxin
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Yeah that's the one I saw. I installed it just in case, but it only changes the APN settings, which I have already tried. Thanks though!
Not a problem. Sorry I couldn't be of more help
Nexus 6 via VRToxin