Not Getting 4G/LTE on AT&T in the US - Huawei Mate 9 Questions & Answers

So I finally ran Speed Test at several locations on mobile and am only getting 2-3 mb download and 1-2 upload. I have never seen a 4G or LTE symbol next to the signal bars either, it's typically either H or H+. I am on the international model MHA-L29 in the USA, and I know that the locations I've tested my phone at have LTE for AT&T. I activated the phone 2-3 days ago. Is there something I need to do in my settings? Is there anything to check?

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This is on Tmobile.
Sent from my MHA-AL00 using Tapatalk

Sure you have to put the correct apn.

@gm007 My options under APNs are "ATT Nextgenphone" (currently selected), or "ATT Phone". Should I try switching to "ATT Phone" and rebooting?

swordstool said:
@gm007 My options under APNs are "ATT Nextgenphone" (currently selected), or "ATT Phone". Should I try switching to "ATT Phone" and rebooting?
Click to expand...
Click to collapse
Yes try,sorry im not in usa and don't know carrier settings. Maybe you can call ur operator to get the correct settings.
And look in the mobile network settings that you enabled 4g(lte),try the auto mode

gm007 said:
Yes try,sorry im not in usa and don't know carrier settings. Maybe you can call ur operator to get the correct settings.
And look in the mobile network settings that you enabled 4g,try the auto mode
Click to expand...
Click to collapse
Okay thanks. And yes, 4G is enabled in the settings.

swordstool said:
Okay thanks. And yes, 4G is enabled in the settings.
Click to expand...
Click to collapse
Let us know when you fix it ,good luck.

So my forum searching has led me to this path: Buy a cheap 4G AT&T GoPhone ($30), and call AT&T to update my IMEI with the IMEI of the new phone and tell them to activate LTE. Supposedly that worked on AT&T when the original OnePlus came out in the US and people were having the same issue I am having.

Just another update in case anyone is following:
I was able to get though the idiot AT&T prepaid rep and to a tech support guy last night. He said he is going to have them manually enter my IMEI into "the database" and see if that helps get me LTE. My phone is showing as "unknown device" to them right now, so he said check back in a week-ish and see if it's changed from "unknown" to "Huawei Mate 9", which will indicate that my IMEI is in the database. If so, then I check my speeds again. The tech support guy also confirmed that the idea of buying a $30 prepaid AT&T LTE phone and having them update the IMEI with the one from that phone would do the same thing. Anyway, now we wait a week....

swordstool said:
Just another update in case anyone is following:
I was able to get though the idiot AT&T prepaid rep and to a tech support guy last night. He said he is going to have them manually enter my IMEI into "the database" and see if that helps get me LTE. My phone is showing as "unknown device" to them right now, so he said check back in a week-ish and see if it's changed from "unknown" to "Huawei Mate 9", which will indicate that my IMEI is in the database. If so, then I check my speeds again. The tech support guy also confirmed that the idea of buying a $30 prepaid AT&T LTE phone and having them update the IMEI with the one from that phone would do the same thing. Anyway, now we wait a week....
Click to expand...
Click to collapse
Jesus, you guys have it bad with your carriers in the US. Phone not working on LTE out of the box is insane.

Trixanity said:
Jesus, you guys have it bad with your carriers in the US. Phone not working on LTE out of the box is insane.
Click to expand...
Click to collapse
It's just because it's an international phone and not officially available on a US carrier (yet). Still sucks though. Supposedly if I switched to T-Mobile it would get LTE out-of-the-box, which I may do if this doesn't work. Lucky I'm on prepaid so switching shouldn't be an issue if I need to.

swordstool said:
It's just because it's an international phone and not officially available on a US carrier (yet). Still sucks though. Supposedly if I switched to T-Mobile it would get LTE out-of-the-box, which I may do if this doesn't work. Lucky I'm on prepaid so switching shouldn't be an issue if I need to.
Click to expand...
Click to collapse
I'd pretty much guarantee that I'd have LTE on my service provider as long as the correct bands are supported. So it seems like AT&T needs to vet every device for some reason.

Trixanity said:
I'd pretty much guarantee that I'd have LTE on my service provider as long as the correct bands are supported. So it seems like AT&T needs to vet every device for some reason.
Click to expand...
Click to collapse
Yeah, they (AT&T) do have a "database" for devices, and some international devices are "unknown" unless they're specifically entered. And not just the general device, Huawei Mate 9, I'm talking about specific IMEIs.

swordstool said:
Yeah, they (AT&T) do have a "database" for devices, and some international devices are "unknown" unless they're specifically entered. And not just the general device, Huawei Mate 9, I'm talking about specific IMEIs.
Click to expand...
Click to collapse
Yup, that sounds pretty bad to me. You're paying them for service. They shouldn't care that it's an AT&T or unlocked device. They get paid either way although it kinda sounds like they want to push you toward buying devices through AT&T by making you jump through hoops to discourage you.

Trixanity said:
Yup, that sounds pretty bad to me. You're paying them for service. They shouldn't care that it's an AT&T or unlocked device. They get paid either way although it kinda sounds like they want to push you toward buying devices through AT&T by making you jump through hoops to discourage you.
Click to expand...
Click to collapse
I guarantee you that every provider in the US wants you to buy phones through them. It is still capitalism over here There is definitely more bullsh*t to deal with if you bring your own device and/or do prepaid, including crappier customer service, but the trade-off is that it's cheaper and you can switch providers anytime.

Odd, I have a L29 on ATT and LTE works just fine. Put my SIM in and no problems whatsoever.

Funk2641 said:
Odd, I have a L29 on ATT and LTE works just fine. Put my SIM in and no problems whatsoever.
Click to expand...
Click to collapse
Weird. How do you know? Do you see an "LTE" symbol in the bar, or "4G"? When you run Speed Test, what are you're DL and UL speeds? Where in the US are you located? Last question (for now), were you already on AT&T with an LTE-equipped phone prior to the Mate 9, and if so, did you just pop in the SIM (did you verbally give AT&T the IMEI of your Mate 9)?

DKM119 said:
This is on Tmobile.
Sent from my MHA-AL00 using Tapatalk
Click to expand...
Click to collapse
Hey @DKM119, were you already on T-Mo with a LTE-equipped phone prior to switching to the Mate 9? If so, did you give them the IMEI of your Mate 9, or did you just pop the SIM out of the old phone and into the Mate 9? Just trying to prepare in case I do switch to T-Mo.

International unlocked phones refer to LTE as 4G therefore they show 4G icon. when you see 4G on an international phone it means you have lte. quick clarification

swordstool said:
Weird. How do you know? Do you see an "LTE" symbol in the bar, or "4G"? When you run Speed Test, what are you're DL and UL speeds? Where in the US are you located? Last question (for now), were you already on AT&T with an LTE-equipped phone prior to the Mate 9, and if so, did you just pop in the SIM (did you verbally give AT&T the IMEI of your Mate 9)?
Click to expand...
Click to collapse
It says 4G in the corner
Haven't used speedtest yet - but using LTE Discovery, I'm on Band 5 in Atlanta
I've been using a SIM from an ATT-LTE phone - but I haven't bought a branded phone in years. I just popped the sim in and it configured itself. No APN input needed

Related

Mate 8 on Verizon

So I know people buying the device with At&t and T-Mobile in mind, however looking at specs for the Mate 8 virtually every sub model has Verizon LTE bands, ones necessary to work on the network. However, it is soley LTE compatible. So, with that being said, will this work on a pure Verizon LTE only basis? (similar to the HTC A9) Has anyone tried this just yet? I happen to be in an area where Verizon has LTE virtually everywhere I go.
Depends, do you know if Verizon rolled out VoLTE in your area?
VoLTE is in my area and the mate 8 doesn't work. Doesn't even read the SIM card? Very weird. I ordered a new SIM. Should be here today. Hopefully that will help.
I actually have a CDMA / LTE Mate 8. Not sure if it will work on Verizon. It sees Verizon's CDMA network but not Sprint, wonder if a sim card would work though.
Blue Viuda said:
I actually have a CDMA / LTE Mate 8. Not sure if it will work on Verizon. It sees Verizon's CDMA network but not Sprint, wonder if a sim card would work though.
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Didn't know you could buy a CDMA Mate 8? Interested as I wanted this device but I'm on Verizon.
bill3508 said:
Didn't know you could buy a CDMA Mate 8? Interested as I wanted this device but I'm on Verizon.
Click to expand...
Click to collapse
It's the China Telecom model
http://prepaid-data-sim-card.wikia.com/wiki/China
According to this China Telecom's network is really similar to Verizon. Which is probably why my phone sees Verizon cell towers but my ATT sim won't work in the phone even with it unlocked because it's stuck on CDMA / LTE. I'm not even sure if it's a software issue because even the debranded roms doesn't work. Pretty annoyed since I ordered my phone and wanted it working on ATT. It seems that the gray model of the phone is sold out everywhere expect this CDMA / LTE model. Wish I just ordered the silver model, I confirmed with the seller that the silver model is in stock and supports ATT.
I'm tempting to ask a friend with Verizon to let me test their sim card. Just for fun before I try and return this thing lol.
---------- Post added at 11:34 PM ---------- Previous post was at 11:16 PM ----------
It's the CL00 model but in grey.
https://translate.google.com/transl...r.huawei.com/cn/mobile-phones/mate8/conf.html
It looks like the AL10 has a CDMA radio as well.
Blue Viuda said:
It's the China Telecom model
http://prepaid-data-sim-card.wikia.com/wiki/China
According to this China Telecom's network is really similar to Verizon. Which is probably why my phone sees Verizon cell towers but my ATT sim won't work in the phone even with it unlocked because it's stuck on CDMA / LTE. I'm not even sure if it's a software issue because even the debranded roms doesn't work. Pretty annoyed since I ordered my phone and wanted it working on ATT. It seems that the gray model of the phone is sold out everywhere expect this CDMA / LTE model. Wish I just ordered the silver model, I confirmed with the seller that the silver model is in stock and supports ATT.
I'm tempting to ask a friend with Verizon to let me test their sim card. Just for fun before I try and return this thing lol.
---------- Post added at 11:34 PM ---------- Previous post was at 11:16 PM ----------
It's the CL00 model but in grey not gold.
https://translate.google.com/transl...r.huawei.com/cn/mobile-phones/mate8/conf.html
It looks like the AL10 has a CDMA radio as well.
Click to expand...
Click to collapse
Thanks, does it take a nano sim? Also I think it needs to have band 13 for the lte to work properly on Verizon.
bill3508 said:
Thanks, does it take a nano sim? Also I think it needs to have band 13 for the lte to work properly on Verizon.
Click to expand...
Click to collapse
Yeah it takes nano sim and true I don't think Band 13 would even work if the phone had it because the IMEI has to be whitelisted or something for Band 13.
From my I understanding the only way you'd get a Mate 8 working on Verizon would be to activate a Nano Sim in another 4G LTE phone then put it into the Mate 8.
Blue Viuda said:
Yeah it takes nano sim and true I don't think Band 13 would even work if the phone had it because the IMEI has to be whitelisted or something for Band 13.
From my I understanding the only way you'd get a Mate 8 working on Verizon would be to activate a Nano Sim in another 4G LTE phone then put it into the Mate 8.
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Click to collapse
I've got a 6p on verizon that's why I wondered.
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With the International Rom I got my CL00 Mate 8 this far.. if I had a Verizon sim I'd test it, this is with my ATT sim in, it refuses to do GSM / LTE only CDMA / LTE.
But it sees the towers no problem, wonder if it would work though.
Blue Viuda said:
With the International Rom I got my CL00 Mate 8 this far.. if I had a Verizon sim I'd test it, this is with my ATT sim in, it refuses to do GSM / LTE only CDMA / LTE.
But it sees the towers no problem, wonder if it would work though.
Click to expand...
Click to collapse
No way for you to test it? I'd really like to know.
Ephemera said:
No way for you to test it? I'd really like to know.
Click to expand...
Click to collapse
Hey @Blue Viuda it would be superb if you would test your theory out for me, since I'm stuck on Verizon and really enjoy the Mate 8. You would be doing a service to the world good sir, please and thank you
Technically it works on Verizon, but they will not let you use it on their network. You would have to call Verizon and give them the ESN number of the phone for them to provision it but they will tell you no, you can't activate it with them. This is one of the reasons I dumped their a**es a few years ago. I hate everything about Verizon.
1+ dumped Verizon for restrictions. Tho they've got the best network
Sent from my HUAWEI NXT-AL10 using Tapatalk
ajsmsg78 said:
Technically it works on Verizon, but they will not let you use it on their network. You would have to call Verizon and give them the ESN number of the phone for them to provision it but they will tell you no, you can't activate it with them. This is one of the reasons I dumped their a**es a few years ago. I hate everything about Verizon.
Click to expand...
Click to collapse
Me and @Abumarf were actually testing this earlier this week. You'd get a 4G signal but calls will not work nor will data. Sometimes after a minute or two it just says no service and never reconnects. But if you're saying it needs to be provisioned do you think CDMA Workshop could come in handy? I have provisioned many Sprint phones over to Metro and Cricket so I know what I'm doing.
Ephemera said:
Me and @Abumarf were actually testing this earlier this week. You'd get a 4G signal but calls will not work nor will data. Sometimes after a minute or two it just says no service and never reconnects. But if you're saying it needs to be provisioned do you think CDMA Workshop could come in handy? I have provisioned many Sprint phones over to Metro and Cricket so I know what I'm doing.
Click to expand...
Click to collapse
You can give it a shot but they actually would need to enter your ESN into their system.
ajsmsg78 said:
You can give it a shot but they actually would need to enter your ESN into their system.
Click to expand...
Click to collapse
Eh not worth the hassle. They'll just give me the runaround anyways.
Abumarf said:
Hey @Blue Viuda it would be superb if you would test your theory out for me, since I'm stuck on Verizon and really enjoy the Mate 8. You would be doing a service to the world good sir, please and thank you
Click to expand...
Click to collapse
I was never able to get my hands on Verizon sim card before returning the Mate 8 back to the supplier
Verizon is not like this as much anymore
ajsmsg78 said:
Technically it works on Verizon, but they will not let you use it on their network. You would have to call Verizon and give them the ESN number of the phone for them to provision it but they will tell you no, you can't activate it with them. This is one of the reasons I dumped their a**es a few years ago. I hate everything about Verizon.
Click to expand...
Click to collapse
Verizon is coming around on unlocked phones. I brought my Nexus 6p to them a couple of weeks ago and they added the IMEI to their whitelist and gave me a new sim and it works perfectly, even though they don't sell a 6p. The Verizon guy that did it didn't want to give the phone back because he liked it so much.
Where do you guys go to see what band your phone is using? Is there an app or is it in a menu?
Blue Viuda said:
I was never able to get my hands on Verizon sim card before returning the Mate 8 back to the supplier
Click to expand...
Click to collapse
:'(
You mind telling me how you got into that menu? I tried *#*#4636#*#* but no good.

S7 wont go into LTE tmobile unlocked/cricket sim

Sorry if this a repost of any nature I purchased a phone off a guy in cricket the other day who said his s4 was running faster then his s7.
so i got the s7 cheap.
I have the s7 now everything works except these factors:
1. the imei is 15 chrs and the imeisv is 2 chrs
2. i cant get it to go into LTE and the preferred networks are all 2g and 3g.
3. i have tried changing the APN's but to no avail when i type *#*#4636#*#* into the dialer i cant change it from wcdma prefferred to anything of the cdma/gsm/lte auto
the weather is stuck on London aswell.. if that helps any? and only allows update from 2g/3g network
im new to this anby havent messed with odin yet. it is unlocked for the wifi hotspot which cricket doesn't allow. which is odd to me.
tldr:
pretty much my problem is the internet is slow and the data is slow i want to be able to get it to faster speeds
any help would be appreciated
riddleraol said:
Sorry if this a repost of any nature I purchased a phone off a guy in cricket the other day who said his s4 was running faster then his s7.
so i got the s7 cheap.
I have the s7 now everything works except these factors:
1. the imei is 16 chrs and the imeisv is 2 chrs
2. i cant get it to go into LTE and the preferred networks are all 2g and 3g.
3. i have tried changing the APN's but to no avail when i type *#*#4636#*#* into the dialer i cant change it from wcdma prefferred to anything of the cdma/gsm/lte auto
the weather is stuck on London aswell.. if that helps any? and only allows update from 2g/3g network
im new to this anby havent messed with odin yet. it is unlocked for the wifi hotspot which cricket doesn't allow. which is odd to me.
tldr:
pretty much my problem is the internet is slow and the data is slow i want to be able to get it to faster speeds
any help would be appreciated
Click to expand...
Click to collapse
From what I've heard in other threads, I think that you have to call your carrier so they can unlock the phone. Then you will be able to use LTE, but since its the exynos it will show it as 4G, its the same thing.
Travis Bickle said:
From what I've heard in other threads, I think that you have to call your carrier so they can unlock the phone. Then you will be able to use LTE, but since its the exynos it will show it as 4G, its the same thing.
Click to expand...
Click to collapse
the guy at cricket did the set up i bought it off a guy who came in the store complaining on it. the phone was already unlocked.... it has the tmobile start up screen on it still.
riddleraol said:
the guy at cricket did the set up i bought it off a guy who came in the store complaining on it. the phone was already unlocked.... it has the tmobile start up screen on it still.
Click to expand...
Click to collapse
My bad, I thought it was the exynos. Maybe that will help. https://www.cricketwireless.com/sup...ice-byod/customer/bring-your-own-android.html
Also you need to make sure that your phone has all the bands Cricket uses for LTE in your area. http://www.samsung.com/us/support/owners/product/SM-G930TZKATMB
With this code you can change bands priority ##3282# but you will need the MLS code.
I'm not much of a help as I'm from Europe and dont really know about carrier phones. Seems like T-Mobile, for example, has unlocked only the bands it uses and not all the bands so you can't go to another carrier easily.
I have the T-Mobile Galaxy S7 and use it on AT&T, so you'll have no problems. Dial *#2263# and hit select all bands then hit apply band configuration. Exit and you should have LTE working. To confirm dial *#0011# and see what LTE band you're connected to.
nicotheandroidguy said:
I have the T-Mobile Galaxy S7 and use it on AT&T, so you'll have no problems. Dial *#2263# and hit select all bands then hit apply band configuration. Exit and you should have LTE working. To confirm dial *#0011# and see what LTE band you're connected to.
Click to expand...
Click to collapse
i get an error saying "connection problem or invalid mmi code"
riddleraol said:
i get an error saying "connection problem or invalid mmi code"
Click to expand...
Click to collapse
If it's the T-Mobile version it should work. What's the model #?
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Make sure to dial the codes without spaces and don't hit send.
Sent from my SM-G930T using Tapatalk
sm-g930t
andriod version 6.0.1
baseband version g930fvpu1apb5
kernel version:3.10.72
[email protected] #5
fri july 15th 19:28:48 CST 2016
build LRX22G.G930FZCU1AOD9
custom build version:
SEPF_SM_G930F_5.0.2_0008
i tried everything even using the + before it.
also my head phone jack is doesn't work if thats anything to do with it
nicotheandroidguy said:
If it's the T-Mobile version it should work. What's the model #? Make sure to dial the codes without spaces and don't hit send.
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
dialed codes without hitting send. nothing happens says ussd code is running when i hit send loading...... thenconnection problem or invalid mmi,
also my head phone jack is not working when i plug in the head phones the music keeps playing would that have something to do with the firmware they loaded or a hardware issue? do i need to dl odin and put firm ware back on ect. im new to this so thanks for all your help.
riddleraol said:
dialed codes without hitting send. nothing happens says ussd code is running when i hit send loading...... thenconnection problem or invalid mmi,
also my head phone jack is not working when i plug in the head phones the music keeps playing would that have something to do with the firmware they loaded or a hardware issue? do i need to dl odin and put firm ware back on ect. im new to this so thanks for all your help.
Click to expand...
Click to collapse
I think you just got a lemon (bad) phone from the Cricket dealer. Try and get a warranty exchange through Samsung.
Sent from my SM-G930T using Tapatalk
nicotheandroidguy said:
I think you just got a lemon (bad) phone from the Cricket dealer. Try and get a warranty exchange through Samsung.
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
it was a guy in store not cricket trying to sell it to cricket guy can i get will samsung exchange a non retail deal?
riddleraol said:
it was a guy in store not cricket trying to sell it to cricket guy can i get will samsung exchange a non retail deal?
Click to expand...
Click to collapse
Not sure. Hopefully.

Verizon compatability

Hello,
Just received the HK version of the MI Mix 2s from Gearbest. I can briefly get LTE working, but have not had success with voice. The data drops out after a few minutes though. Has anyone else had success yet getting service on Verizon?
Thank you
bwnasty said:
Hello,
Just received the HK version of the MI Mix 2s from Gearbest. I can briefly get LTE working, but have not had success with voice. The data drops out after a few minutes though. Has anyone else had success yet getting service on Verizon?
Thank you
Click to expand...
Click to collapse
Have you tried force enabling LTE via the code *#*#86583#*#* or setting the APN? Also please let me know if you get it working. Thinking of switching back to Verizon from T-Mobile to get better signal and am hoping this phone will work since the mix 2 does.
Don't you need the "high-end" 8GB RAM + 256GB storage option to have all bands including the Verizon ones?
TheInfiniteAndroid said:
Don't you need the "high-end" 8GB RAM + 256GB storage option to have all bands including the Verizon ones?
Click to expand...
Click to collapse
No, if you buy global version (currently only available in Hongkong) you'll have all bands with 64gb and 128gb model too
Flatric said:
No, if you buy global version (currently only available in Hongkong) you'll have all bands with 64gb and 128gb model too
Click to expand...
Click to collapse
But buying the 8GB+256GB HK version does included UK and US bands right?... Please say yes lol
TheInfiniteAndroid said:
But buying the 8GB+256GB HK version does included UK and US bands right?... Please say yes lol
Click to expand...
Click to collapse
Yes 8gb+256gb version includes all bands too
I have the same problem on Verizon. Enable VoLTE helps. I'm hoping updates will fix that, otherwise I may have to sell this great phone. Unless someone else.has some fixes. I played with different APNs, everytip I could find, no luck. Anybody who has Verizon I'd wait till if there is a solution before buying.
After forcing Volte like mentioned above I am getting LTE and LTE+ on Verizon but if I try to send a text it fails
aeppacher said:
After forcing Volte like mentioned above I am getting LTE and LTE+ on Verizon but if I try to send a text it fails
Click to expand...
Click to collapse
From what I can tell the cdma radio isn't being activated on my unit. This would explain why you get data/calls but can't send texts. I'm wondering if the global unit has cdma properly enabled.
If it helps, this is the networks I can see in my area in the US
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I have the global model
ChrisJ951 said:
From what I can tell the cdma radio isn't being activated on my unit. This would explain why you get data/calls but can't send texts. I'm wondering if the global unit has cdma properly enabled.
Click to expand...
Click to collapse
I have the global model
aeppacher said:
I have the global model
Click to expand...
Click to collapse
I have the global unit too. From everything online I see the CDMA bands between the global mix2 and globlal mix2s are the same, but calls/texts do not work with VOLTE off on the mix2s, while they do on the mix2.
Either some of the bands aren't working, or there is some firmware difference preventing the mix2s from working properly on verizon.
I wonder if the dev rom will work, but I can't find any update packages to the dev rom and my bootloader is locked for another week.
MallocVoidstar said:
If it helps, this is the networks I can see in my area in the US
I have the global model
Click to expand...
Click to collapse
How did you access a menu with ATT, Verizon, and Tmobile apns on it? I only see tmobile with my tmobile sim, and verizon with my verizon sim.
Edit: Found it under mobile networks tab w/ choose automatically unchecked
I'm new here.
One of my friend brought me a mi mix 2s 64 Go from China. It works perfectly on verizon.
As I'm not a specialist and wanted the global rom (and i'm a mac user...), I bought on ebay a 128 Go global one. I've just received it and impossible to have a connection to Verizon network!!!! It drives me crazy!!!!
samwrob said:
I'm new here.
One of my friend brought me a mi mix 2s 64 Go from China. It works perfectly on verizon.
As I'm not a specialist and wanted the global rom (and i'm a mac user...), I bought on ebay a 128 Go global one. I've just received it and impossible to have a connection to Verizon network!!!! It drives me crazy!!!!
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Click to collapse
Since he bought a 64gb model in China it has to be the Chinese version (or did he buy it in Hongkong?). Because the 64gb model must be a Chinese model the connection issue must be somewhere else... Are your apn settings correct? You should have just waited a little bit and flash global rom on your own, as soon as a fastboot rom is available it's done in 10 minutes
Not even connecting to the cellular network
So I've just bought a new Mi Mix 2S from gearbest and am having trouble connecting to Verizon in any capacity.
The first and largest problem (at least in my opinion) is that the phone shows no signal at all with the Verizon sim. It just shows unfilled signal bars with an 'x' next to it.
Second is that it appears as though I am not allowed to change the MCC or the MNC. This appears to be the case as when I try to complete this operation, the apn I am editing or creating either gets removed or does not save.
Got any advice?
GoliathOne said:
So I've just bought a new Mi Mix 2S from gearbest and am having trouble connecting to Verizon in any capacity.
The first and largest problem (at least in my opinion) is that the phone shows no signal at all with the Verizon sim. It just shows unfilled signal bars with an 'x' next to it.
Second is that it appears as though I am not allowed to change the MCC or the MNC. This appears to be the case as when I try to complete this operation, the apn I am editing or creating either gets removed or does not save.
Got any advice?
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Click to collapse
Did you use a pre existing SIM card/plan or a new one?
TheInfiniteAndroid said:
Did you use a pre existing SIM card/plan or a new one?
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Click to collapse
I used a pre-existing sim/plan. I popped the Sim out of my axon 7 and just put it directly into the mi mix 2S. And for what it's worth, the axon 7 has had no Verizon connectivity issues for the better part of the past two years.
Should I just go to the Verizon store bad have tech support try to help?
GoliathOne said:
I used a pre-existing sim/plan. I popped the Sim out of my axon 7 and just put it directly into the mi mix 2S. And for what it's worth, the axon 7 has had no Verizon connectivity issues for the better part of the past two years.
Should I just go to the Verizon store bad have tech support try to help?
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Click to collapse
I think that's your best option to see what they say, I'm from the UK so I don't have too much knowledge on Verizon themselves, BUT I do know (think I know lol) if you use a device not from them directly, you need to be using a pre-existing SIM/plan
TheInfiniteAndroid said:
I think that's your best option to see what they say, I'm from the UK so I don't have too much knowledge on Verizon themselves, BUT I do know (think I know lol) if you use a device not from them directly, you need to be using a pre-existing SIM/plan
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Click to collapse
Alright, I'll give it a go later tonight. Thanks for the thought.
Does anyone think that future miui updates will imporve Verizon comparability?
GoliathOne said:
Alright, I'll give it a go later tonight. Thanks for the thought.
Does anyone think that future miui updates will imporve Verizon comparability?
Click to expand...
Click to collapse
Tomorrow I can unlock the phone and will flash the P preview and let you know if it's miui software preventing it from working on Verizon

ATT suspending Huawei phones?

I've just sold my Mate 20X, and I put my ATT sim card in it one last time to make sure everything was fine. When I did so, my ATT service was suspended. I had to get them to re-enable my sim card. Talking to ATT, they said it's because they don't support Huawei phones anymore. I used this phone on ATT as my primary phone a year ago and never had any problems. Did I just miss this?
I'm slightly worried it's because I gave out my IMEI to a prospective buyer, but the ATT rep said there was no problem with it being blacklisted, just that they don't allow Huawei phones on the system anymore. I'm very suspicious of this, so I thought I'd check here.
I'm still using AT&T and T-Mobile on my AL00 without issues
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Agreed I am using mine on ATT without issue.
bigfire said:
I've just sold my Mate 20X, and I put my ATT sim card in it one last time to make sure everything was fine. When I did so, my ATT service was suspended. I had to get them to re-enable my sim card. Talking to ATT, they said it's because they don't support Huawei phones anymore. I used this phone on ATT as my primary phone a year ago and never had any problems. Did I just miss this?
I'm slightly worried it's because I gave out my IMEI to a prospective buyer, but the ATT rep said there was no problem with it being blacklisted, just that they don't allow Huawei phones on the system anymore. I'm very suspicious of this, so I thought I'd check here.
Click to expand...
Click to collapse
Happened to me after testing my sim card in a S20 FE. When I put it back on my Mate 20 X the service got disconnected. Called AT&T they say because I need to update to a 4G phone. I told them that my Mate is 4G and they reactivated without issues. The rep that attended me didn't told me that Huawei was not being accepted anymore from AT&T, just that needed to make sure it supports 4G.
I did try it out with Tmobile later and had no problems, and the buyer hasn't reported any issues, so it sounds like just bad information. Thanks for the info!
bigfire said:
I've just sold my Mate 20X, and I put my ATT sim card in it one last time to make sure everything was fine. When I did so, my ATT service was suspended. I had to get them to re-enable my sim card. Talking to ATT, they said it's because they don't support Huawei phones anymore. I used this phone on ATT as my primary phone a year ago and never had any problems. Did I just miss this?
I'm slightly worried it's because I gave out my IMEI to a prospective buyer, but the ATT rep said there was no problem with it being blacklisted, just that they don't allow Huawei phones on the system anymore. I'm very suspicious of this, so I thought I'd check here.
Click to expand...
Click to collapse
kin USa idiots at ATT .. pss message to them from me pls !
I got a text message today from AT&T saying "we're sending you a phone. if you don't activate it, we will auto activate it after 30 days and your phone you're using now will only be able to call 911"
This is a huge bummer.
I only got that they are retiring 3G, but nothing that says they are suspending supporting The phone as they have NEVER supported the phone, so thats a crock of crap. The only thing they can do is turn off the 3g band and if your phone doesnt use 4G then your SOL. Mate 20X uses 4G LTE so they cant touch me and if they do they have alot more to answer for.
is Tmobile still going to keep supporting it?
At least from a test
AngelDeath said:
I only got that they are retiring 3G, but nothing that says they are suspending supporting The phone as they have NEVER supported the phone, so thats a crock of crap. The only thing they can do is turn off the 3g band and if your phone doesnt use 4G then your SOL. Mate 20X uses 4G LTE so they cant touch me and if they do they have alot more to answer for.
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Click to collapse
That is what I thought BUT I think I found the issue. If you download an app that check the band your phone is using, you will see that for CALLS the 20x with an ATT sim card, will drop to a 3G band not LTE!
Now, if I try a TMobile sim card and make a call, the phone still shows using LTE band so looks like people with TMobile will be able to keep the phone just fine.
I recently experienced the same thing on my Huawei Mate 20x evr-l29. Call AT&t and they unlocked the suspended account and explain to me my phone is registering as a 3G device. I asked them to look at my network history and they clearly see it's using the 4G LTE network without issues. The representative at tech support said they were noting my account to escalate a ticket to not shut off my device come February. She assure me it will continue to work but we will wait and see.
So I was told that, my wife's Mate 20 x had to activate the new sim card because 3G was tied to the previous sim. Was not the case and they suspended the phone number once I activate the new sim (they also sent a refurbished S9 with the sim). I had to call customer service and escalate for them to reactivate the sim card. I'm now waiting to call their "3G Sunset Department" to try to put my phone on a white list (1-800-880-8581). Seems they are only open during business hours so have to call back then. This has not been a good experience.
So I had a fiasco with AT&T. Props to the services techs that had to deal with me in store and over the phone. They kept their cool and customer service up there. I've just been trying to keep my cool over these two days spending alot of time going between different people and then also swapping to another sim being told that would fix it.
Mate 20X is no longer supported by AT&T. In the case of new customers. Basically they have black listed the model and IMEI numbers of these phones. So when a sim card is inserted the phone line associated with it will be suspended.
To get around this you have to call customer support to have them activate the SIM card so that it will work. Phone calls and Data will work after that.
For my wife's phone I used to have unanswered calls and busy get forwarded to her google voice. With the problem above with the IMEI number being technically blacklisted I was not able to set up google voice again. Took me a couple of calls and an escalation to an advanced tech to have them set up call forwarding from their side. After that the phone works as before for now until they shut off 3G data in February.
Educational moment: After I did some searching online and also a good talk with that advanced tech I found out the reason that this phone is identified as 3G. I blame AT&T for the lack of educational material being sent out and the training of their staff on the phone.
Good article explanation: https://www.androidauthority.com/volte-att-t-mobile-1148654/
The Mate 20X is a 3G voice phone. Even though it is a 4G LTE capable phone it is not a VoLTE/HD Voice phone. Hence the reason why this phone was identified as a 3G device. So basically when the cutoff date comes in February, the phone will not be able to make phone calls or receive texts. Technically it should still be capable of using the 4G data but take this with a grain of salt because they basically blacklisted the IMEI/Model of this phone. So they could just force these to not work anymore.
Here's a list from AT&T that will still work after the change to 3G: https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf
This is their current compatibility list for unlocked phones: https://www.att.com/idpassets/image...Capabilities-Unlocked-Devices-ATT-Network.pdf
Meh, actions have consequences...
Epiphanysfi said:
The Mate 20X is a 3G voice phone. Even though it is a 4G LTE capable phone it is not a VoLTE/HD Voice phone. Hence the reason why this phone was identified as a 3G device. So basically when the cutoff date comes in February, the phone will not be able to make phone calls or receive texts. Technically it should still be capable of using the 4G data but take this with a grain of salt because they basically blacklisted the IMEI/Model of this phone. So they could just force these to not work anymore.
Click to expand...
Click to collapse
FYI (and I know this is really a late reply), this is incorrect if you were lucky enough to have unlocked the bootloader on your Mate 20 X (EVR-L29) phone (or if you can do so if the opportunity ever arises again in the future).
Thanks to someone else on this forum (posting about a different huawei phone, I've lost the original poster), I've discovered that it IS in fact possible to enable VoLTE on AT&T (ATT) if your phone is rooted.
Before making these changes attempts to make or receive calls will fail even though data and texts will be working and there is a 4g signal symbol.... and going into settings -> wireless & networks -> mobile network will not have the necessary "VoLTE calls" option to turn VoLTE on.
Simple way to enable VoLTE on rooted Mate 20 X on AT&T:
adb shell
su
mount -o rw,remount /
echo "ro.config.hw_volte_on=true" >> /system/build.prop
echo "ro.config.hw_volte_dyn=false" >> /system/build.prop
mount -o ro,remount /
Restart your phone.
The "VoLTE calls" option will now show up, and can be turned on... after which phone calls will again work on the Mate 20 X on AT&T.
I hope this helps someone like it helped me to figure out, even though I know unlocked bootloaders are rare on this phone.
I also couldn't find another phone this size that would work on AT&T (aside from fold ones that I don't want) so really happy that this ended up working.

T-Mobile gm1915 no longer compatible with att's network

I know this might be a tricky question and I'm probably out of luck here, but I figured to still give it a try.
I currently have the T-Mobile's gm1915 op7 pro using att's network, and I was informed that this particular model will become obsolete once att phrase out its 3G service. Upon checking att's compatibility whitelist I realized that the only op7 pro model that att supports is the global/US unlocked gm1917 variant.
So my question is, is there any methods such as software spoofing that I could trick att's network into thinking that I have the gm1917 model?
The area I live in doesn't have T-mobile cellular coverage so changing carriers would be a pain , op7 pro has been a great phone and I would hate to give it up due to silly reasons like this.
Durian_Pie said:
I know this might be a tricky question and I'm probably out of luck here, but I figured to still give it a try.
I currently have the T-Mobile's gm1915 op7 pro using att's network, and I was informed that this particular model will become obsolete once att phrase out its 3G service. Upon checking att's compatibility whitelist I realized that the only op7 pro model that att supports is the global/US unlocked gm1917 variant.
So my question is, is there any methods such as software spoofing that I could trick att's network into thinking that I have the gm1917 model?
The area I live in doesn't have T-mobile cellular coverage so changing carriers would be a pain , op7 pro has been a great phone and I would hate to give it up due to silly reasons like this.
Click to expand...
Click to collapse
I have the same model of phone and the exact same question. Although to add more info, it's not just that they are dropping 3g. They are also adding in "eSim" cards and requiring those. I suspect part of the reason the unlocked version of one 1+7p is allowed and the t-mobile one isn't has to do with eSim compatibility. I am however not sure and trying to navigate this bull**** REALLY quick. The sim card that came with the "free" phone att sent without asking provides full signal strength but I can't make any calls and I'm worried it maybe an issue that transcends the signal strength.
I don't get it, the gm1915 supports 4G bands right?
blackhawk said:
I don't get it, the gm1915 supports 4G bands right?
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Click to collapse
Afaik it's not just an issue of 4g bands. eSIm cards are (to my knowledge) different technology than regular sim cards. From what I'm reading it's not enough to know the phone is suppose to look for an at&t signal, but that there is a hardware component that allows eSims to program things differently.
I'm *REALLY* hoping someone will tell me I am wrong, but if I am correct this would also be why it wouldn't be enough to spoof info.
Ok I see. You need to reprogram the eSim.
If the phone's unlocked it should be doable.
GM1917 vs. GM1915 on AT&T
I'm leaning heavily towards getting a 7 Pro for my next phone. I'm on AT&T because it's the only game in town where I live. If I can get the GM1915 variant cheaper than the GM1917, can I convert it to essentially be a 1917 afterwards...
forum.xda-developers.com
Have you tried AT&T advanced tech support?
Keep trying, some techs know a lot more than others.
They already disabled my sim, so I called and complained and they turned it back on. The phone is fully capable, if it wasn't there would be alot of others that would have to be replaced. They can't afford to just shut down that many phones and loose customers.
On this thread it's stated it won't work because of VoLte.
https://www.reddit.com/r/ATT/comments/oteawg
Snow_fox said:
I have the same model of phone and the exact same question. Although to add more info, it's not just that they are dropping 3g. They are also adding in "eSim" cards and requiring those. I suspect part of the reason the unlocked version of one 1+7p is allowed and the t-mobile one isn't has to do with eSim compatibility. I am however not sure and trying to navigate this bull**** REALLY quick. The sim card that came with the "free" phone att sent without asking provides full signal strength but I can't make any calls and I'm worried it maybe an issue that transcends the signal strength.
Click to expand...
Click to collapse
Do you have a source that I can look into? I believe Iphone 6 isn't esim enabled and yet still belongs in the att's whitelist.
Durian_Pie said:
Do you have a source that I can look into? I believe Iphone 6 isn't esim enabled and yet still belongs in the att's whitelist.
Click to expand...
Click to collapse
I am currently using WiFi while my tires get changed after factory resetting my phone and won't be near my laptop for some time. Sorry.
Snow_fox said:
On this thread it's stated it won't work because of VoLte.
https://www.reddit.com/r/ATT/comments/oteawg
Click to expand...
Click to collapse
T-mobile listed the gm1915 model on the website as VoLTE enabled, and op7 pro comes with all the bands att could possibly use. But yes I believe this is part of the problem, currently VoLTE is disabled for my device.
I have a feeling that att just didn't brother to make niche devices such as T-mobile op7 pro to be compatible with its own VoLTE network.
Snow_fox said:
I am currently using WiFi while my tires get changed after factory resetting my phone and won't be near my laptop for some time. Sorry.
Click to expand...
Click to collapse
no worries I was just curious
Durian_Pie said:
no worries I was just curious
Click to expand...
Click to collapse
You might also be able to grill the guy who answered on reddit for more info.
justencase6 said:
They already disabled my sim, so I called and complained and they turned it back on. The phone is fully capable, if it wasn't there would be alot of others that would have to be replaced. They can't afford to just shut down that many phones and loose customers.
Click to expand...
Click to collapse
Yeah it just happened to me recently, I also had to call in and get my service back on. But the representative told me that they're going to completely shutdown 3g service by Feb,2022. Which then the network will solely rely on VoLTE to support voice calls.
I have no problem getting LTE ,
justencase6 said:
I have no problem getting LTE ,
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Click to collapse
Is it just LTE or VoLTE? In my settings I only see the 2G/3G/LTE option being default while I couldn't toggle on the VoLTE. 4g LTE only transmits data whereas VoLTE is more refined and support voice over. This will be a problem once att retire its 3g service as now the phone couldn't use VoLTE to call.
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VOLTE is provisioned
Volte is just voice service(Voice over Long-Term Evolution) it is LTE . Ur just making phone calls on LTE.
justencase6 said:
Volte is just voice service(Voice over Long-Term Evolution) it is LTE . Ur just making phone calls on LTE.
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Click to collapse
wow yeah how did you get volte to work? Did you enable any settings? volte is lte, but I was just making sure becuase it's not necessarily the other way around.
There are many custom roms that will enable it. I still don't understand why people are having so many issues with the gm1915. I have mine one android 11, fully rooted and have working twrp, still have safety net and widevine l1. Only issues I have had is trying to get wlan packet injection with custom Kernal on Android 11. No problem on 10.
Could be that I know how to generate the qr code to decrypt the engineer app. To activate all the bands

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