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System UI has stopped/force closing

Hello everyone.
So I just got this phone off of ebay recently, and yesterday I started getting the "System UI has stopped" message. I select the OK button and it just keeps repeating the same error and wont let me access the desktop.
Phone is stock, no root or twrp, with the latest sw update, and I am using Nova Launcher instead of the stock launcher.
I googled this problem and it seems that you need to reboot into recovery and wipe cache partition. I did that, and upon reboot I still get the same error.
I ended up going back into stock recovery and factory resetting.
Has anyone else encountered this problem?

UPDATE...
After factory resetting, I restored phone as a new device. A short time later, after updating apps and downloading some others, I once again got the System UI stopped error. Going back to my backup phone until I can get this sorted out.

UPDATE #2...
Sent BLU a trouble ticket via their tech support page on Sunday. In the meantime, did ANOTHER factory reset and whatnot over the weekend, and the phone was fine up until about an hour ago, and I got the same error.
This time, I called them directly. They actually had my trouble ticket on file, and asked me if I did a hard reset, which I have done MANY times.
They then apologized, and asked me where I bought the phone from (ebay auction).
They then told me that I need to obtain the original sales receipt of the phone in order to process a warranty claim. Now I gotta ask the person who sold me the phone if they still have the receipt?????
This is ridiculous.
Anyway, back to my Moto X pure 2015 until I get this sorted out.

Back to the matter at hand and not how unnecessary you may think it is to obtain a receipt for your purchase...
Can anyone install "MTK Engineering" from the Play Store, go to the "Log and Debugging" tab, open MTKLogger, start recording a video of the device, press play, reproduce the issue, then press stop to stop capturing logs?
BLU needs our help to capture logs since they can't reproduce the issue.

vicks1008 said:
Back to the matter at hand and not how unnecessary you may think it is to obtain a receipt for your purchase...
Can anyone install "MTK Engineering" from the Play Store, go to the "Log and Debugging" tab, open MTKLogger, start recording a video of the device, press play, reproduce the issue, then press stop to stop capturing logs?
BLU needs our help to capture logs since they can't reproduce the issue.
Click to expand...
Click to collapse
My advice would be: In SP flash tool load the Android scatter txt from the GIONEE E8 ROM(which can be found in the development thread), after loading that uncheck the top check mark so it clears all the other check marks. Then double click on the system field, navagate to where you have the stock BLU pure xl system image located(which can be found in the development thread), double click on it to load it into the system field. Then click download on SP flash tool, plug usb into computer, power off your phone hold the volume down key while plugging USB into phone. Then wait till the progress bar goes across the bottom in sp flash tool once its done flashing it will say success and now you will be flashed back to stock system. Hopefully this will get rid of whatever is corrupting your system.

Try running the phone without Nova .. I tried several launchers - and things didn't quite go right. What I've found is that not all applications run as smoothly as my OPO use to run - probably because my OPO was rooted and I pretty much did whatever I wanted with it. Not with this running stock - I don't have "proof" but the Pure XL really didn't like it when I installed a different launcher and/or themes .. once I uninstalled the launchers/themes - I rebooted and it was fine.

Jaybird thanks for the suggestion. However, I still had this issue even on stock launcher. I ended up selling the phone anyways.
And I must say here, I apologize if people were annoyed with the fact that I mentioned needing a receipt for my phone in order to send it in for repair/exhange.. This phone has been out for less then a year and in my opinion should be covered under warranty, whether i have a receipt or not.
Its 2016, don't tell me they can't look up the serial number and see that it's under warranty. But whatever.

Just would like to chime in and say I randomly got this same issue after getting a phone call. Suddenly I have no UI what-so-ever but apparently everything else works. I did see this flash of some screen saying "Preparing files for first time use..." just before I lost all ability to use my phone. And despite going into TWRP and clearing both Cache and Dalvik Cache I still have no ability to use my phone.
---------- Post added at 06:13 PM ---------- Previous post was at 05:54 PM ----------
I managed to get the phone working. Ran the factory reset through TWRP and it seems to be back in working order.

[Completed] please help with resetting ZTE Axon

Hello.
I have the ZTE axon A1R (not pro) and about a month ago I received a notification for a update to marshmallow 6.0 and so I went through the process, and it completely froze and would not boot.
Since then I did a factory reset however I cannot get passed the sign in screen where it asks you to sign in with the gmail that was previously associated with the phone. I have done this countless times and it simply does not accept the email even though it is correct. I have initially waited 3 days and since then tried many many times but it simply throws me back to the sign in screen.
I have tried the other option where google sends a code digit and this doesnt work wither.
I have been in contact with zte customer service but it is a complete joke. They have done absolutely nothing to help me and what I thought would take a couple of days at the most to fix, has now been over a month and is very frustrating. They keep sending me email to "wait and that they forwarded my concerns to the appropriate people to help" however this has not happened in over a month now.
what can I do? (I tried searching for this problem here on xda forums and google in general but cannot find the relevant information. Mostly what I find is stuff for the pro version of this phone)
Thank you

Hi !
Is this thread useful ?
Cheers !

xanthrax said:
Hi !
Is this thread useful ?
Cheers !
Click to expand...
Click to collapse
hi,
thanx for trying to help but sadly the above is for the Axon 7.
i am only able to find information (on xda) regarding Axon 7 and axon pro neither of which is my phone.
mine is the regular axon (A1R) http://www.gsmarena.com/zte_axon-7686.php
I should note that I am not so much interested in rooting it or anything like that.
I just want to be able to use it again under any circumstance but I simply cannot get passed the "sign in with email previously associated with this phone" because it keeps sending me back after I put in the correct information.
ZTE has been a complete failure in helping me even though it was their update that has cause me problems in the first place

Try to change the email password from another device, a pc maybe
Sent from my SHIELD Tablet using Tapatalk

xanthrax said:
Try to change the email password from another device, a pc maybe
Sent from my SHIELD Tablet using Tapatalk
Click to expand...
Click to collapse
I have done that.
no go.
and the weird thing is that, when i do type in the wrong password, it knows, and says so... but when I type in the correct one, it doesnt say anything, just jumps right back into the 'please sign in with the email associated with this password' screen.
I think it may be a issue with the update itself.
I cannot get passed the 'verify your account'
page. I tried everything, I keep putting in the
correct email and password, and even trying with the
code that google sends via text, and it always just
sends me back to the 'verify your account'.
THis is a problem with ZTE update. It fails to
recognize the previous email that was associated to
the phone.
When I power the phone while holding the 'up' button
and go into android recovery, it says:
ZTE/P897A10_ROGERS/billy
6.0.1/MMB29M/20160707.005703
So it seems that even though I have reset the phone
into factory reset, it has still applied the 6.01
update which is not what the phone came with when I
bought it (it came with 5.01)
Perhaps this is the problem and why it is not
recognizing the email associated with the phone.
I dont know why it says "ROGERS/billy"
Rogers is not the carrier that I am with and billy is
not my name.

Cant seem to bypass FRP on Samsung Galaxy S7 Edge no matter what I try

I purchased a Samsung Galaxy S7 Edge from a guy off ebay with smashed the screen for a cheap price and recently took it to my local Official Samsung repair shop who repaired it for a reasonable price. I turned the phone on and it had all of the other guys personal stuff on the phone and he had a screen lock on there that I didn't know how to unlock so I did a factory reset in recovery without realising about FRP. When the phone rebooted I get the google screen asking me for the original google account credentials. I have tried contacting him and getting no joy. I have tried all of the methods in youtube but as the phone has the December 2016 security update none of them seem to work. When I plug the phone into my PC windows just says the USB device has malfunctioned and does not connect. I have installed the full Samsung USB drivers but the PC still doesn't recognise it. Could the fact it is not recognised be due to the google frp or could it be to do with the fact the phone could still be damaged from when it was dropped. Im not fussed about the USB port in normal use but it appears the only method to bypass the FRP is via the USB and using one of those methods. Can anyone help please?

I had the same problem and from my understanding all the methods are blocked now I'm trying to find out if theres a way that i just havent figured out yet i've book marked your question and will keep checking back to see if you have had any help

I know it is a tricky subject as I could be in possession of a stolen phone in which case I am rightly being locked out of it but I have the receipt to prove I have purchased it which I am willing to show to anybody who might know a way around it.

Have you tried putting it in download mode then using emergency recovery on Smart Switch?

Yes tried that earlier. Smart Switch doesn't recognise it. Just stays on the screen telling me to connect the phone even though I already have. When I plug the phone into the laptop it says the USB device (my phone) has malfunctioned and Windows doesn't recognise it. I have tried ODIN and that doesn't recognise the phone either as it isn't being given a COM number by Windows. Guess I will have to take it back to the Samsung Support Centre as I paid them to get the phone working and he said the price quoted was to get it fully working. If the USB isn't working then they can repair it!

Hey need help? Contact me on WhatsApp @ +918848180955 I'll help u out

Ditto as him
Proof of ownership, otherwise identical to dec update. whatever you think, need the help..thanks
ash 202 said:
Hey need help? Contact me on WhatsApp @ +918848180955 I'll help u out
Click to expand...
Click to collapse

I've just unlocked a S5 Neo.
I flashed the very first firmware version (5.1.1)
FRP lock still there BUT I could now use the side sync hack or samsung unlock APK on OTG cable.
Then flashed the latest 6.0.1 version

Did you manage to unlock it?
I have the same problem

Any good current methods for this

uninstall all drivers related and kies. Then install kies and needed drivers. See if you can connect via download mode now.

godders3906 said:
I purchased a Samsung Galaxy S7 Edge from a guy off ebay with smashed the screen for a cheap price and recently took it to my local Official Samsung repair shop who repaired it for a reasonable price. I turned the phone on and it had all of the other guys personal stuff on the phone and he had a screen lock on there that I didn't know how to unlock so I did a factory reset in recovery without realising about FRP. When the phone rebooted I get the google screen asking me for the original google account credentials. I have tried contacting him and getting no joy. I have tried all of the methods in youtube but as the phone has the December 2016 security update none of them seem to work. When I plug the phone into my PC windows just says the USB device has malfunctioned and does not connect. I have installed the full Samsung USB drivers but the PC still doesn't recognise it. Could the fact it is not recognised be due to the google frp or could it be to do with the fact the phone could still be damaged from when it was dropped. Im not fussed about the USB port in normal use but it appears the only method to bypass the FRP is via the USB and using one of those methods. Can anyone help please?
Click to expand...
Click to collapse
Try this OP.

I Found A Way To Remove FRP that dosen't trip any trips
thundastruck said:
Try this OP.
Click to expand...
Click to collapse
Have a look at my post here... How To Reset FRP (Nearly All Fones From Android 6.x.x to 7.x.x, No Trips, Flash counter inciment, Knox, Still Mode = Official, Warenty 0 (0x0000) (Still working 16 June 2017)
You see, im not all that good with programming APK files, Dalvik VM, Obex,ect, but Linux I'm your man so i figured where is the email/pass info held and is there a switch to keep it on off, ends up one of the easiest hacks i've ever done, no complicates hashed/salted double coded switch, or hard wired switch,
just a very small partition that when or if you have any google account info stored in it you get locked out till you enter the exact same info, so i just dd,d the partition after taking a backup of course lol (; then when the fone booted to download mode i noted FRP=OFF so i flashed the stock bootloader to let the fone boot all the way to video mode and YES!!! it thought it was a new fone never been used before then i check the switches/trips KNOX , device status = official, to test i just made a new google account on the spot on the phone filled all the [email protected] in then voila its working, calls, all menu items ok, official all knox fine, just the way it was when i first got it, except obviously I've upgraded to v7, hopefully this works for you, please dont use or talk about illegall activity with this, or using it for profit, it's agift I gave you's for free so i want it to stay that way, all i want is a thanks, and a beer, lol, no but seriously, when the guy that invented the hammer to ease the effort of pussing nails into wood with you hands, never got hassle about murders with them, tha fact the could be used to rob banks, rob people, damage things, smash up shops, etc so... think about it, all i done was make a tool to help people too. theres litteraly millions of exploits, including android based ones out there just now check, https://www.exploit-db.com/ , OWASP_Vulnerable_Web_Applications_Directory_Project , http://www.exploit-db.com/ , http://www.blackploit.com/ , packetstorm cve etc etc. #
This is a tool to help people how when they first got there fone, and just filled in any old stuff to get into the fun part of the fone. ie "you cannot use [email protected],com as it already in use how about [email protected],com then the password, use one lower case, one higher case, one number , one symbol, more than 12 letters but less than 20, don't use anything you talk about, your name dob etc etc etc , so most people just pick the random one google pumps out and tries random passwords till one goes through, "I've seen this done a few times with my own eyes and had to stop them and explain and this was b4 FRP" Also if you change one letter in your google password, Factory reset your fone, your locked out if the fone never got the change in time, try it, Anyways if people use this for illegal purposes its there evilness there using not mine, there just using my tool as well as the thousand of others in the arsonry, even the OS check out "kali linux OS", "Parrot OS" "Blackbuntu OS"," BlackArch Linux" Also say you code a program to check hashes at a faster rate to speed up logins etc, a hacker will use it to check stolen passwd lists faster, if a faster CPU is made, the first thing a hacker thinks of is how many words/letters it can do a second so they can bruteforce the wifi key of the local bank, hospital etc.... so?

tried EVERYTHING ....
I have the USCellular G935R4 .... S#iiiit , like I've even gotten to the actual HOMESCREEN , but no matter what I do it wont do it.. i can access just about any app and the settings accurately every single time within seconds-mins, even tried flashing it, even had FULL access and control over it using sidesync, and i tried rooting it from oneclickroot on pc but thennnn knox trips and won't let me enable developer options.... And got the error with "sign in using email and password" on quick shortcut maker , PLUS tried everything to fix the error by reinstalling google account manager , etc ...
But NOTHING ...
If ANYONE has any idea how to successfully do get into it , Pplleasee let me know!
???
Seriously ,
I swear , I'll even pay someone ...

Try flashing the phone to the latest MM via odin and try bypassing. I tried it on my G** da** S6 with may 2017 patch. Dowgraded into latest MM and tried different bypass and it worked.

any help in 2020
ash 202 said:
Hey need help? Contact me on WhatsApp @ +918848180955 I'll help u out
Click to expand...
Click to collapse
cany help in 2020 S7 Att frp removal PLEASE

Found Mate 9 can I unlock it?

Hello guys, I'll begin by saying that I'm not english so if i make mistakes u have to forgive me. Yesterday, a friend of mine came to me by saying that he "found" a phone, which actually is a Huawei Mate 9 MHA-L29.
Now, he told me that he tried to return the phone to the police but it didn't have any SIM card in it and they just told him to keep it because they couldn't do anything. I was actually searching a good and cheap phone to buy and he told me that he can sell it to me at a nice price if i manage to unlock it, now the problems start. So when i turn it on, it hasn't any wallpaper and it wants the unlock Pin, which obviously is unknown.
Something like this happened to me a month ago with a P8 Lite which i factory resetted even if it had a pin and everything went fine.
With this phone tho, if i go to eRecovery (both buttons and start button) and press "Download lastest version and recovery" it makes me choose a wifi and then gives me "getting package info failed".
If i try Vol Down and start button, it takes me to the EMUI update i guess (I'm kinda new to these things so please understand my ignorance.) and tells me "System install failed".
Also tried to link it via USB to my PC and tried Recovery from HiSuite but i guess since the device is in "only charge" and i don't have the pin to change that, it doesn't work either.
Do you guys think is it possible to unlock it someway? I would really appreciate your help.

It could be the original owner who had lost the phone had contacted Huawei and had them disable phone, (making it useless).

debugging seems to be not enabled
password isn’t known
pin isn’t known
factory reset without removing pin/password before will not be successful!!!
as i know, this phone is fully useless for you.
BTW: bad for you, but good for all the people which have lost her phone.
If you would have the original box and bill, the HUAWEI service center can help.
Without this, you will get no help!
and at last...
How often do you think, people have "lost" her phone without sim card installed into it? Not often i think!!!

If it has the original software and recovery on it, chances are that FRP lock is still enabled so unfortunately, it's worth nothing. Maybe you guys can post it on some public ad sites and the owner will be found and give a reward.

Honor Firmware woes

A few months ago, I had my Honor 8 "repaired" due to a broken USB-C port cussed by my GF falling asleep with it in her hand.
After performing a factory reset on the phone, it somehow removed all Huawei useful configuration based software as well as any side apps preloaded on the phone when new.
Trying to use the phone from a fresh factory reset, the phone is missing the provisioning message it uses to query the setup info from the phone service provider, the keyboard so all setup had to be done with voice, all Huawei apps, including apps to check phone health, Huawei ID information and it won't allow the phone to be updated at all.
BTW, after the factory reset, the OS had absolutely none of the previous updates that were installed before.
When the phone was "repaired", the place that worked on it decided to just replace the board the USB connector was on instead of what I had asked, which was for them to replace just the USB connector. According to them, it was just easier to replace the board.
The next day after I got my phone back and realized this problem, the company, which had been there for years, had shut down. Doors were closed, lights were off, and a sign in the window stating they were closed for business.
Basically, I just need to know if this is a problem that can be fixed with a firmware flash, or is this thing now just a pretty glass paperweight? If it can be fixed, can someone provide me with a link to where to find the firmware for the model FRD-L14? I had checked the Huawei site and they only have firmware for the L04 model, and the Russian firmware finder site seems to have broken links to all relevant firmware files for my phone.
Any help is appreciated.