Hey guys,
So about 2 weeks after giving my mum my hand-me-down OnePlus One, she decides to let a sugary drink spill all over it. Apparently, she didn't even realise for a good 10-20 minutes either.
Obviously, we put it in rice and left it for around 4 days. even put it in the sun to quicken the process.
The phone works but the display has some weird effects going on towards the bottom of the screen. (See Images)
Is there any way I can get rid of this or should I send it off for repair? also how much would that cost?
It depends what's broken... If the glass is broke ... It won't cost much. But your case I fear touch panel is broken, maybe 5-8k INR( I hope you're Indian because you have rice at home ) would be the cost.
Here is an official list of prices from OnePlus
shubhaemk said:
It depends what's broken... If the glass is broke ... It won't cost much. But your case I fear touch panel is broken, maybe 5-8k INR( I hope you're Indian because you have rice at home ) would be the cost.
Here is an official list of prices from OnePlus
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The glass isn't broken, though it does have deep scratches in the glass. The touch panel works fine, it boots nothing is wrong with the device only those weird blotches on the display.
I just sent a repair request to oneplus, lets see the cost ay.
I'm English and like rice
Its screen is not broken , its jst water particals which obstacles reflaction from LED , if it is ok for you then it will not hurt your device and does not need any replacement, i have mi redmi 2 with same spots using since 1 year no problem.
Related
this is whats going on. one night my screen was letting me select stuff just fine. the next morning i woke up and the screen was unresponsive. now the hardware keys do work just fine. now heres the the bad part. i figured that the issue was originally casued by my CFW so i did a hard reset.... unfortunally that wasnt the problem.i did knotice that when i do tap the screen when the backlight dims down it does brighten up. i donno if that helps. anyone have any ideas. oh and yes it an att phone. no i dont have warranty on it( i got them to upgade my phones that being said the phone went swimming in a hot tub a few months ago)
BUMP~!!!!!!!1
come on anyone have any suggestions???
My digitiser broke a couple of months ago, I had weird oily patterns under the screen that were only visible in some kinds of light (especially flourescent), and reduced sensitivity. Anyway, what I'm trying to say is maybe to check for those oily patterns if you're worried it could be the digitiser. I had to get a replacement on insurance though, so can't be much help with how to fix it.
yah its had an oily square on the screen that if u looked at the right angle ud see it that being said it wasnt to big. also that square was on there for almost 7-8 months and like i said when the digitiser went out it kinda worked the night before and then it stopped working the next morning
Sounds like it could be the digitiser then... If you're good with electronics, you could buy a new digitiser and try to replace it maybe? I'm a bit pants at stuff like that though, so just got a new one.
If you get it fixed, apparently the fault is caused by too much pressure on the screen, so keep it out of jeans pockets
A quick look on ebay shows one for £15 (about 25$ i think), comes with tools (well - a plastic scraper / pry & a t6 or t5 screwdriver) - no instructions with the auction - but if you check the wiki it has a dissasembly guide.
Changing the digitiser isnt for everyone - normally (well i found for my old Kaiser) there are ebay sellers who will supply & fit (for a small fee) the parts, ofc check their rating before you send your phone away! Or google for a repair shop close to home - i would estimate you shouldnt pay more than about $40-50 to have a digitiser supplied & fitted, quite possibly much less, depending on the shop of course.
Hi guys.
Basically my problem is, today I was getting my MOT done, waiting around. Was using my phone to text, it was working fine.
Put my phone in my empty pocket, 2 minutes later, felt it vibrate and noticed I had a call coming in, but also the screen had a hairline Y shaped crack in it on the inside at the bottom.
No drops, knocks or nothing and its in a protective silicone case. I'm now having to basically hope that Sony believe me and let me know if its warranty repairable other than this its £50 - £60 charge for something that I did not do. Assuming they accuse me of dropping it.
Ive checked the net and it seems im not the only one this has happened to (albeit on other types of phones too).
Its only 4 months old from new, its a PAYG phone and had no insurance eek: I know).
What ground to I have to stand on if any at all ?
Bumped - Any ideas people ?
Has this ever happened to you guys ?
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
Riyal said:
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
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Thats more in reference to the exterior housing cracking, where as mine is the inside screen with zero exterior damage. But I suppose I see your point. Maybe someone has the same problem there due to heat....
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
Riyal said:
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
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Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Xperia23 said:
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
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Just thought id Update... Sony fixed it for free for me. Support I received was amazing TBF. New screen and its working good as new.
Hi, im thinking about buying this phone because my Nexus 5 battery is horrible, the Z3 looks so good and the specs are good, however, im seeing lots of people saying that the glass on back or front cracks by itself, can you guys please post if your glass has broke and how long you have owned the phone
I have the original z and Z ultra. Had drop the ZU three times and 7 times on the z.
The ZU has not cracked, but the Z back glass did after falling into concrete, the back glass replacement only cost less that around US30.
Sent from my D6653 using XDA Free mobile app
No, the glass is shocking!
107bird107 said:
Hi, im thinking about buying this phone because my Nexus 5 battery is horrible, the Z3 looks so good and the specs are good, however, im seeing lots of people saying that the glass on back or front cracks by itself, can you guys please post if your glass has broke and how long you have owned the phone
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had my phone for 4 days, dropped a short distance and it smashed like it'd been hit with a hammer! I definitely wouldn't have bought one if I'd realised! Sony customer experience was AWFUL! They've had the phone longer to fix (by weeks!) than I've had use of it! Back to Iphone for me!
The glass cracking thing is pretty rare and mostly the back glass. I would not worry about that. Its like worrying about the LG G3 cracking near the mic or dust under the M8 front camera module, both of which are also extremely rare. If you dig deep enough you won't be able to buy any phone, including the iPhone 6, which has a high defect replacement/exchange rate at T-Mobile due to the sheer volume of sales of course.
czthompson said:
had my phone for 4 days, dropped a short distance and it smashed like it'd been hit with a hammer! I definitely wouldn't have bought one if I'd realised! Sony customer experience was AWFUL! They've had the phone longer to fix (by weeks!) than I've had use of it! Back to Iphone for me!
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I got the z3. My wife had the iPhone 6 for about 60 hours, dropped it once and the screen was completely shattered. Shards fell out. Every phone can break when you drop it once.
bump
I've dropped mine onto marble tiles from a metre about 4 times and nothing. The glass is fine. All the haters will say it's going to shatter from heat/cold or blowing on it, but it's nonsense.
This phone has a lot more to worry about than cracking. That's one thing I know will not happen.
Seems like the front and back glass are not from 1 manufacturer. Had my phone for a month and noticed several scratches at the back. I think i got this when i put the phone on the laboratory table which was made of ceramic tiles. I carelessly put it and drag it (short distance only) trusting that the glass is strong. The front is pretty strong.dropped the phone several times from my bed to the floor with it's face down and no scratches on the front
Sent from my D6633 using XDA Free mobile app
Yeah, within a week I've already gotten scratches on the back. The front is fine though.
Sent from my Z3
People saying that the front or back cracks by itself and then the screen does not work
107bird107 said:
People saying that the front or back cracks by itself and then the screen does not work
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People are saying that an omnipotent man sent his son to earth to save us from eternal pain
My front screen is fine. Back cracked on its own a few days after getting it. Got some deep scratchs on the back from sand on table at beach today and general scuff marks from everyday usage. Front is fine; no scratches or anything
Cracks don't seem to be too common though
Slipped off my bed and landed on a plate, back glass cracked from top to bottom, left to right. I only had it for a couple weeks.
Sent from my D6603 using XDA Free mobile app
Does anyone know how much it costs Sony to replace it? They won't say onnthe phone.
Yeah they won't until they see it just in case there is more than meets the eye. LG did the same to me when I dropped my G2 and screen shattered.
Back on topic, the back can be purchased for between $20-30 so at local repair shop it shouldn't cost more than $40-50 if you want some one to repair it for you.
If you want to do it yourself you will need a heat gun to loosen the glue and a suction cup or guitar pick etc to take out the back panel, also you would need to have glue to put the new one in. I forgot to mention, you have to detach the NFC pad from old panel and put it on the new one.
You better just give it to some one to repair it for $40-50 if you are not willing to do the above.
abhinav.tella said:
Yeah they won't until they see it just in case there is more than meets the eye. LG did the same to me when I dropped my G2 and screen shattered.
Back on topic, the back can be purchased for between $20-30 so at local repair shop it shouldn't cost more than $40-50 if you want some one to repair it for you.
If you want to do it yourself you will need a heat gun to loosen the glue and a suction cup or guitar pick etc to take out the back panel, also you would need to have glue to put the new one in. I forgot to mention, you have to detach the NFC pad from old panel and put it on the new one.
You better just give it to some one to repair it for $40-50 if you are not willing to do the above.
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I am more than comfortable doing it myself. I did it on my Z. I have everything I need including guitar picks. Everything I find basically says that you can't guarantee a water tight case with aftermarket backs. Also if Sony does it, it's water proof again. I just don't know what to expect....$50......$100.....200. If it's a ton than I won't even bother sending it in to find out. I'm wondering if anyone has ever sent in a Z series for back glass?
If you search the forum, I recall someone had it done for $40-50 if I am not mistaken. It will definately will not cost $100, your pushing into display/digitizer assembly territory at that price.
I've had my phone slip off a couch and a tv dinner table onto hardwood floor and each time the phone has been fine. No dents or scratches that I noticed.
Planning to get a cheap back protector so it's not so slippery.
Glass is easy to crack. I accidentally drop my phone from 0.5m high facedown and right bottom corner front LCD was cracked called Sony Center and the price is $250 for the LCD and whole bezel thing. Pain in the A double S
Painful indeed, Corning is advertising their new GG4 as 2x better for impacts, in their ads they show gorillas dropping phones face down lol. I wish we had that.
I wanted to create this topic because I am curious and because I see many people asking if this phone isn't too fragile or has QC issues. I believe that the people with problems are the vocal minority but the best way to find out is to have a poll.
So, have you found any faults or is your device right as a little (Xperia) ray of sunshine?
You can select more than one option.
1st phone: defective camera (purple noise)
2nd phone: USB flap misalign when closed
3rd and current phone: so far so good
My first phone's screen had an area in a line from top to bottom, right of centre that had no touch sensitivity. The area was about .5 cm wide.
I couldn't touch anything on the line or drag anything across it.
I contacted Amazon.co.uk and they sent me a new one right away. They also let me hang onto the defective one until the replacement arrived without charging me.
Awesome! thanks for the replies so far! Please keep them coming!
My phone is perfect. The USB flap is a teeny tiny bit, like a fraction of a milimeter, misaligned but the seal is intact, I do not intent to take my phone into the pool anyway and thought it was pointless to go through the hassle of returning an otherwise flawless phone for something half of my friends can't see when I point it out. My carpenters eye is ridiculously accurate so meh.
The back glass scratched a few hours after removing cover. Ive only has the phone for 2 days and Bell wont take it back with damages. The phone has only ever been in my otherwise empty pocket...
Anyone else experiencef this? I thought both were gorilla glass.
I don't think the back is as scratch resistant as the front, as I too have very minor scratches on the back, using front and back tempered glass protects now.
My unit only has a slight annoyance which is the headphone jack is wobbly. It has about less than 1mm of wiggle room. I can see a gap between the metal body and the Jack. The Jack works perfectly currently.
Don't know if it's worth bringing to the Sony store, or to just seal it with some super glue or something. :/
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
xxquicksh0txx said:
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
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I assume water got in?
hanime said:
I assume water got in?
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That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
xxquicksh0txx said:
That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
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In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
hanime said:
In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
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Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
xxquicksh0txx said:
Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
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This really sucks because there is no way we can tell if it is waterproof until we really submerge it. I am going to avoid submerging mine at all cost.
Hi
I had some problems with this new phone.
1: no nfc working
2: horizontal section from 9 to 177 of the touchscreen doesnt work properly
So i get a third replacement by SFR (in France) and I think I get a fully working Z3.
I love the advertisement of Sony for ils Z3 in France : demand perfection (exigez la perfection)!
I've had 2 copper Z3's. First one, front glass shattered whilst in my front left pocket, nothing else in the same pocket. I've carried all my phones in the same manner and never had an issue. Also had the pink spot issue.
Second phone has 2 stuck pixels.
I really like the phone. They just don't like me
Got a replacement from T-Mobile, the camera button seems to be stuck.. Only works like 20% of the time. Instead of feeling like a dual stage button, it's just a single press with no tactile feel.
When in the camera app it either does nothing, or is stuck trying to focus repeatedly.
Has the same issue with the glass coming up on the back as well. Definitely feels and sounds as if adhesive it being "pulled apart" per se.
Also, the flaps seem to be a little mis-aligned.
My T-Mobile must have gotten a bad batch...
If you have a misaligned usb flap, will replacing the flap with a spare one fix it or is it an issue with the frame?
First one I got in store, noticed the power and volume up buttons were stuck and wouldn't click, the next one's speakerphone didn't work, now this one's camera button is stuck and doesn't have the two stage shutter and can't take photos in the stock app. I still prefer the phone over any other currently out.
Edit: I got mine through t-mobile.
UPDATE: The camera button has come unstuck and works fine now, though it does get a little stuck still.
Two display/screen issues :
- Screen burn-in all the time : status bar and home button more particularly. I strongly suspect a defective screen : I send my Z3 back to Sony, and they did... a software update ! I'm kind of curious about what they did exactly because my phone was completely updated. Of course, it didn't solve anything...
- Strange parasite lines surrounding text lines. Probably a software issue. I'm waiting Lollipop to see what it gonna do on my phone.
Sent mine in for a screen repair in the USA. Its a d6603 international version that is rooted and an unlocked boot loader stock. They just informed me that they cannot fix due to it not having the correct software and it not being a US phone.
Hi guys,
My Z3 just developed an ugly yellow smudge on the screen a little below the USB port . it gets darker when the phone gets hot. Google tells me it's the screens glue that has fallen on the screen. Service centre says it would take minimum of 20 business days to fix it. And these people take 2 months even (my brothers ZL never made it back repaired). Is there any fix I could do myself?? I hate the people at the service centre. They are irresponsible and lazy.
Sent from my D6653 using Tapatalk
oSandmaNo said:
Hi guys,
My Z3 just developed an ugly yellow smudge on the screen a little below the USB port . it gets darker when the phone gets hot. Google tells me it's the screens glue that has fallen on the screen. Service centre says it would take minimum of 20 business days to fix it. And these people take 2 months even (my brothers ZL never made it back repaired). Is there any fix I could do myself?? I hate the people at the service centre. They are irresponsible and lazy.
Sent from my D6653 using Tapatalk
Click to expand...
Click to collapse
Could you post a pictures?
The only alternative i can think of is carrying out a screen replacement yourself, To prevent a less riskier attempt i'd suggest removing the Glass with the LCD however this requires you to take the back + front glass off i believe? Additionally it could make your device vulnerable to water after putting itb together
Hussain_Salam said:
Could you post a pictures?
The only alternative i can think of is carrying out a screen replacement yourself, To prevent a less riskier attempt i'd suggest removing the Glass with the LCD however this requires you to take the back + front glass off i believe? Additionally it could make your device vulnerable to water after putting itb together
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Click to collapse
Sorry, I dont have pics because I finally decided to just give it to the service centre. Its going to be at least a month long wait.
http://forum.xda-developers.com/z3/help/yellow-spots-display-t2937167
this post shows exactly what I had. But mine was on the left.