Related
Edit: Title should've said "Black LG G2 sold out in all AT&T online and local stores everywhere in the USA"
I'm trying to get a black AT&T LG G2, but it seems sold out everywhere. This includes online and local stores.
I need to purchase from AT&T only because of our business account.
What's going on here? I hope LG didn't stop production.
Really. ..where you from
Sent from my LG-D803 using XDA Premium 4 mobile app
shilent said:
I'm trying to get a black AT&T LG G2, but it seems sold out everywhere. This includes online and local stores.
What's going on here? I hope LG didn't stop production.
Click to expand...
Click to collapse
Best Buy has the Black one available for $99 on upgrade/new line.
Amazon has the Black one available for $29.99 on upgrade/new line.
I'm from Northern California.
Sorry forgot to mention, it needs to be purchased from AT&T. It's for work.
Sent from my Nexus 5 using xda app-developers app
i just bought one from best buy mobile for 49. In Miami.
Sent from my LG-D800 using xda app-developers app
I found the same, wound up getting it at best buy, worked out okay.
shilent said:
I'm trying to get a black AT&T LG G2, but it seems sold out everywhere. This includes online and local stores.
What's going on here? I hope LG didn't stop production.
Click to expand...
Click to collapse
Lol... LG stopped production on their flagship device? No. A lot of cell companies are out of the G2 bc of holiday sales. I had to track down a white one for Verizon and it took awhile. Best bet is to either order it online from AT&T or Amazon. Store restocks can take a while.
He said its for work. So has to be a corporate store. I have a Verizon G2 for work and only a corporate store can upgrade a line on a corporate account.
Perhaps call and order over the phone. They should be able to activate the sim and ship you a new phone next day.
-sent from my LG G2 using XDA Premium 4
player911 said:
He said its for work. So has to be a corporate store. I have a Verizon G2 for work and only a corporate store can upgrade a line on a corporate account.
Perhaps call and order over the phone. They should be able to activate the sim and ship you a new phone next day.
-sent from my LG G2 using XDA Premium 4
Click to expand...
Click to collapse
Yeah the phone in black is readily available on Verizon's site. Have it shipped to the store and activated if they won't do it over the phone.
My last work upgrade on the corporate account went through just fine over the phone. So idk if I'm just lucky or what.
Sent from my VS980 4G using XDA Premium 4 mobile app
i know he needs it for work, but perhaps this might work.
Get to the verizon website by going through ebates, and you can get $160 in rebates on a new activation.
Ebates is a referal site that has no hooks or gimmicks. THey just want you to shop online by clicking on their site first. THe money is sent to you via check or paypal. And it works.
Use this link
http://www.ebates.com/rf.do?referrerid=ZQQOxOWLyiswubRX0c1paA==
Create your account
Search for verizon wireless, and it will open a new window to it. THen shop around and get $160 back.
Simple. No gimmicks, no tricks.
It's finally in stock on AT&T's website. I placed an order and should arrive sometime next week.
I still find it weird that it was sold out online and in all AT&T stores. I tried placing an order over the phone too and got the same out of stock. The AT&T rep even tried calling local stores in my area and was also told out of stock.
Well now, can't understand why folks want to violate XDA rules.
More specifically.... the "Profanity" rule. Any explanation?
Please feel free to PM me, and explain why one needs to confuse XDA with a social network site, and argue "freedom of speech" (it don't exist here, as XDA is a Developers site)
Next profanity, and it won't be a pretty outcome.
Keep it clean please.
MD
Moscow Desire said:
Well now, can't understand why folks want to violate XDA rules.
More specifically.... the "Profanity" rule. Any explanation?
Please feel free to PM me, and explain why one needs to confuse XDA with a social network site, and argue "freedom of speech" (it don't exist here, as XDA is a Developers site)
Next profanity, and it won't be a pretty outcome.
Keep it clean please.
MD
Click to expand...
Click to collapse
Did I miss the profanity or was it removed? Didn't see any. Regardless, get em mods! :good:
Sent from my VS980 4G using XDA Premium 4 mobile app
In in NorCal and I've yet to see anyone with the G2...really surprised the local AT&T stores were sold out. Maybe there was a promotion going on for the holiday season. Anyways, hope you enjoy the G2 as much as I do. Superb battery life! Got over 5 hours of screen time use lately..LOVING it!
Sent from my G2
I'm in the market for a G2 now, and it seems the same thing is happening. AT&T's site says it's sold out. I called my local store (York, PA) and they say it's not marked as end of life, but they told me no other local stores have them in stock either. Could it now be because of the Flex?
Could be just catching people's attention maybe? Just picked one up, and let's just say my HTC One is getting a bit jealous, lol. I never even heard of this phone until a couple of weeks ago.
I ordered the white one on the att site on the 30th, during the one day it's been in stock. Now it's back ordered. Hope it doesn't take forever.
sawah said:
I ordered the white one on the att site on the 30th, during the one day it's been in stock. Now it's back ordered. Hope it doesn't take forever.
Click to expand...
Click to collapse
I hope it gets there for you quickly. I want the white as well, but both colors are out no matter what store I call. Something is definitely up.
Ethere said:
I'm in the market for a G2 now, and it seems the same thing is happening. AT&T's site says it's sold out. I called my local store (York, PA) and they say it's not marked as end of life, but they told me no other local stores have them in stock either. Could it now be because of the Flex?
Click to expand...
Click to collapse
Amazon has them in Stock. Matter of fact I just refused a few from postal carrier as I went with Verizon. Get the prime trial and you have it in a day for 4 bucks shipping.
Sent from my LG G2 via Tapatalk
naturecannon said:
Amazon has them in Stock. Matter of fact I just refused a few from postal carrier as I went with Verizon. Get the prime trial and you have it in a day for 4 bucks shipping.
Sent from my LG G2 via Tapatalk
Click to expand...
Click to collapse
Amazon wants 200 dollars more than AT&T though. Thanks for the thought though.
Did my replacement order over the phone with Sprint customer support last Sunday 9/11. All I continue to get is emails stating my order is processing. I know others have handled their recall this way as well. Any updates for anyone? Hopefully we don't have to wait weeks when stores are getting them in. Only reason I did it this way is because my note 7 wasn't purchased directly from a sprint store.
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
hotspace said:
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
Click to expand...
Click to collapse
Well the note 7 i got was a gift from my grandparents. They live out of state and got it at a third party sprint store so the two different sprint corp stores I went to to exchange wouldn't do it because they couldn't pull the order up. I don't know what else to do other then wait for my advance exchange order to ship from sprint themselves.
Sent from my SM-N930P using xda app-developers app
Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
kbboykin said:
Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
Click to expand...
Click to collapse
Where did u originally get your note 7 at?
Sent from my SM-N930P using xda app-developers app
powerstroke said:
Where did u originally get your note 7 at?
Click to expand...
Click to collapse
Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
kbboykin said:
Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
Click to expand...
Click to collapse
Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
Sent from my SM-N930P using xda app-developers app
powerstroke said:
Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
Click to expand...
Click to collapse
Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
kbboykin said:
Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
Click to expand...
Click to collapse
Yeah already did that last Sunday 9/11. But their saying up to 3 weeks to get it in the mail.... Bummer
Sent from my SM-N930P using xda app-developers app
2 weeks later and still no update on my advance exchange order on my Note 7. Anyone else still waiting for their order?
Sent from my SM-N930P using xda app-developers app
It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
rdcrds said:
It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
Click to expand...
Click to collapse
My exact sentiments, I tried stores and of course I could go back to best buy since that's where I bought it but I have a order for a replacement through sprint that they will mail me, so I will wait for that instead of this hit and miss nonsense other people are going through
Same here. My time bomb has performed flawlessly so far. I'll just keep using it until they send my replacement. Or it goes boom.
It is now Oct. 5th and still nothing from Sprint about my order shipping for my replacement Note 7. Anyone else received any updates?
Sent from my SM-N930P using xda app-developers app
I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
Dear Valued Sprint Customer:
We would like to thank you for your recent Phone/Battery Replacement Order. We are pleased to inform you that your replacement order has shipped.
---------------------------------------------------------------------------------------------------------------------------------------------------------
Order Summary:
Phone Replacement Order Number: xxxxxxxxxxx
Wireless Phone Number: xxxxxxxxxxxx
Defective Phone Information:
Model Name: Samsung Galaxy Note 7 Black
Serial Number: xxxxxxxxxx
Replacement Phone Information:
Model Name: SAMSUNG N930P2 BLK KIT
Serial Number: xxxxxxx
Tracking Information:
UPS Tracking No: xxxxxxxxxx
To track your replacement order, please visit www.ups.com
NOTE:
Replacement orders are shipped via UPS Standard 2-Day. Please allow 2 - 3 business days for arrival of your Phone Replacement shipment. Inventory levels and holidays could delay this estimated arrival time.
---------------------------------------------------------------------------------------------------------------------------------------------------------
Return Instructions:
A pre-addressed return label and return envelope will be included with your replacement order. Please use this customized return label and envelope, as it allows for proper receiving and processing of your return phone.
NOTE: Prior to returning your defective phone, please be sure to follow the activation and return instructions included in your shipment.
2 Simple Steps To Return Your Phone:
1. Repackage your defective phone in the padded envelope provided. For your convenience, the return label is already attached.
2. Place the return envelope anywhere in the U.S. Mail - in your home or work mail box or in a blue U.S. Mail drop box. Sprint will notify you via email when we have received your defective phone.
Return Tracking Information:
USPS Tracking No: xxxxxxx
To track your return shipment or for questions regarding your order, please visit www.usps.com
Click to expand...
Click to collapse
hotspace said:
I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
Click to expand...
Click to collapse
When did you receive that might I ask?
Sent from my SM-N930P using xda app-developers app
9:44 AM Today
hotspace said:
9:44 AM Today
Click to expand...
Click to collapse
Cool. Thank you. Means I should be getting my shipping info soon then cuz I think I did the replacement order shortly after you. I did my order on 9/11, you?
Sent from my SM-N930P using xda app-developers app
Looking back through my emails, it looks like it was placed on the Sept 10th
I've already swapped my device. I'm having Bluetooth problems and am going to contact Sprint and ask them if I can swap my already swapped device for the one that is being delivered. They are expecting a specific serial number to be returned. Who know how that conversation will go....but it's worth a shot.
Got a text this morning with a tracking number and when I checked it, it says to be delivered today so I will be getting mine this afternoon.
Hello everybody. Want to share my experience for anybody that pre-ordered their v20 through AT&T and was planning on getting their $200 trade in credit. Just got back from AT&T store and process was pretty simple. I took in a old iphone they checked it out, asked for my v20 imei, then they gave me an instant $200 credit in my bill. They also said I could've used the credit instantly to buy accessories at the store, or wait to get some type of card that I could use later.
Sent from my LG-H910 using Tapatalk
Congratulations?
@rbiter said:
Congratulations?
Click to expand...
Click to collapse
Thanks. Just putting it out there in case any body has any questions about the trade in credit process for AT&T.
Sent from my LG-H910 using Tapatalk
I was wondering about that, as I pre ordered also. Is there a list of phones that meet the requirements?
Sent from my LG-H910 using XDA Free mobile app
RiNo808 said:
I was wondering about that, as I pre ordered also. Is there a list of phones that meet the requirements?
Sent from my LG-H910 using XDA Free mobile app
Click to expand...
Click to collapse
You can go here.
https://tradein.att.com/#/start-a-trade/discover-device-value
Phone needs to be worth at least $5 to qualify for the $200
EvoKnvl said:
You can go here.
https://tradein.att.com/#/start-a-trade/discover-device-value
Phone needs to be worth at least $5 to qualify for the $200
Click to expand...
Click to collapse
This is correct. I tried to trade in a ZTE phone but it showed a $0 trade in value and they wouldn't take it.
Sent from my LG-H910 using Tapatalk
so pre orders must go into the store to do this? i had chatted in and they told me i will get a email, still no email here, smh.
also, has anyone searched and found a cheap burner (pre-paid phone) that can be used as a trade in? T-Mobile guys were using a Pixie4 or something, $20 at WalMart but ATT values it as a big ZERO!
cordell12 said:
so pre orders must go into the store to do this? i had chatted in and they told me i will get a email, still no email here, smh.
also, has anyone searched and found a cheap burner (pre-paid phone) that can be used as a trade in? T-Mobile guys were using a Pixie4 or something, $20 at WalMart but ATT values it as a big ZERO!
Click to expand...
Click to collapse
You don't have to go in store, but I believe its easier and quicker. You don't need an email to go get credit in store. Just tell them you pre-ordered and are there for the credit. I couldn't find a cheap prepaid phone to turn in. The cheapest I found was a AT&T iphone 4 on eBay for $50, that AT&T valued at $5 trade in credit.
Sent from my LG-H910 using Tapatalk
The store I went to said i would HAVE TO USE HALF of the credit in the store. I chatted online and they said I didn't and the store shouldn't be trying to make me.
frome901 said:
The store I went to said i would HAVE TO USE HALF of the credit in the store. I chatted online and they said I didn't and the store shouldn't be trying to make me.
Click to expand...
Click to collapse
I don't know if it's the same at every store, but the rep usually gets some form of commission on accessories.
So that would probably explain it.
Andrew025 said:
I don't know if it's the same at every store, but the rep usually gets some form of commission on accessories.
So that would probably explain it.
Click to expand...
Click to collapse
I agree. The store I went to didn't say anything about having to use half credit at the spot.
Sent from my LG-H910 using Tapatalk
My local AT&T store said I had to use all $200 on accessories in store and seemed shocked that I chose to keep the phone instead of trading it for a bunch of accessories I didn't want or need. Kind of like they always act so shocked that I never want the cheapo tablet offers that will cost me $10 a month for 2 years.
danengland said:
My local AT&T store said I had to use all $200 on accessories in store and seemed shocked that I chose to keep the phone instead of trading it for a bunch of accessories I didn't want or need. Kind of like they always act so shocked that I never want the cheapo tablet offers that will cost me $10 a month for 2 years.
Click to expand...
Click to collapse
I would definitely go to another store or contact AT&T customer service through the phone. What they told you is not right.
Sent from my LG-H910 using Tapatalk
what's a good phone (worth $5 trade in) to buy and use? prefer to pick up some sort of prepaid device, rather than try to meet up with a seller on Craigslist. thanks
cordell12 said:
what's a good phone (worth $5 trade in) to buy and use? prefer to pick up some sort of prepaid device, rather than try to meet up with a seller on Craigslist. thanks
Click to expand...
Click to collapse
Galaxy s3 is worth $10. I'll be trading that instead of my note 3.
Sent from my iPhone using Tapatalk
this Thread is for the ones that order for samsung.com since i did not see any all so how did you paid for it from your own $ or with samsung Financing program
this per order mind
Anyone else pay with Samsung Finance?
954wrecker said:
Anyone else pay with Samsung Finance?
Click to expand...
Click to collapse
I'm paying with Samsung finance. I brought from Samsung a T-Mobile phone. I'm currently with JOD, but I want to save my jump for the Note 8.
Sent from my ONEPLUS A3000 using XDA-Developers Legacy app
parusia said:
I'm paying with Samsung finance. I brought from Samsung a T-Mobile phone. I'm currently with JOD, but I want to save my jump for the Note 8.
Sent from my ONEPLUS A3000 using XDA-Developers Legacy app
Click to expand...
Click to collapse
When you log into samsung.com does it show the T-Mobile activation info and the $100 non activation fee?
954wrecker said:
When you log into samsung.com does it show the T-Mobile activation info and the $100 non activation fee?
Click to expand...
Click to collapse
I didn't see any non activation fee at all.
Sent from my ONEPLUS A3000 using XDA-Developers Legacy app
parusia said:
I didn't see any non activation fee at all.
Sent from my ONEPLUS A3000 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I was surprised to see it in this section
http://www.samsung.com/us/support/account/
954wrecker said:
I was surprised to see it in this section
http://www.samsung.com/us/support/account/
Click to expand...
Click to collapse
I see that in my account now, but honestly I think that is for people who don't have an account with T-Mobile. And after a month they don't activate the phone with the provider they choose on Samsung.com.
I never have a problem with that before, and I brought from them directly, Note 7, Note 5, Note 4 and Note edge.
Sent from my ONEPLUS A3000 using XDA-Developers Legacy app
parusia said:
I see that in my account now, but honestly I think that is for people who don't have an account with T-Mobile. And after a month they don't activate the phone with the provider they choose on Samsung.com.
I never have a problem with that before, and I brought from them directly, Note 7, Note 5, Note 4 and Note edge.
Sent from my ONEPLUS A3000 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I understand I use both T-Mobile and ATT now I just don't like that fee only showing up after I placed the order. I'm thinking I should switch the T-Mobile out with the AT&T phone.
parusia said:
I didn't see any non activation fee at all.
Sent from my ONEPLUS A3000 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I ordered from samsung.com and paid in full and didn't see no fee. Again, I already have a line and use tmobile and simply popping in my SIMcard into my S8 Plus when I get it.
Blues fan said:
I ordered from samsung.com and paid in full and didn't see no fee. Again, I already have a line and use tmobile and simply popping in my SIMcard into my S8 Plus when I get it.
Click to expand...
Click to collapse
It's a samsung finance scheme
parusia said:
I didn't see any non activation fee at all.
Sent from my ONEPLUS A3000 using XDA-Developers Legacy app
Click to expand...
Click to collapse
954wrecker said:
It's a samsung finance scheme
Click to expand...
Click to collapse
Gotcha. Looked at the screen cap. I always pay in full for my phones. I don't do that monthly payment BS. If I can't afford to pay it in full then I don't need to be buying a new toy.
Blues fan said:
Gotcha. Looked at the screen cap. I always pay in full for my phones. I don't do that monthly payment BS. If I can't afford to pay it in full then I don't need to be buying a new toy.
Click to expand...
Click to collapse
This was the first time I've ever financed a phone. I wouldn't have if that $100 fee was listed before I signed up.
I wonder if by activation they (Samsung) mean to boot the device up with an active sim card per whatever carrier...
speedtriple675 said:
I wonder if by activation they (Samsung) mean to boot the device up with an active sim card per whatever carrier...
Click to expand...
Click to collapse
Waiting 5 days now for an answer
I ordered from Samsung.com last week and according to my mom the Visa card has not been charged for it yet (paid in full) does this mean I might not be in front of the line to get the s8 plus even though I pre ordered early?
I ordered and am on AT&T but not much has changed and I ordered it on the 3rd.
A new cancel button popped up online so thats a good sign.
954wrecker said:
A new cancel button popped up online so thats a good sign.
Click to expand...
Click to collapse
Yes I saw that, which indicates to me orders will be shortly locked in for preparation prior to release and shipment.
Sent from my Nexus 6P using Tapatalk
Would just be nice to get it a day or 2 early LOL
Blues fan said:
I ordered from Samsung.com last week and according to my mom the Visa card has not been charged for it yet (paid in full) does this mean I might not be in front of the line to get the s8 plus even though I pre ordered early?
Click to expand...
Click to collapse
I wouldn't stress about it. Normally, credit cards aren't charged until the device has shipped or is right about to ship.
Hi everyone.
So for the first time, I plumped for insurance. Because I am so paranoid about breaking that screen on my S8+.
I've never had it before (I had Apple Care on my iPhone) and am just curious as to your experiences of T-Mobile's plan. I was toying with going with Samsung's Premium Care because it says they deliver a replacement to your door, but the Tmobile guy convinced me to try theirs instead.
What I'm wondering is what happens if you break the screen? (I'm guessing people did this with the S7E and the S6E).. Say I call Tmobile and tell them, do they make me send the phone off for repair or do they ship a replacement out to me and then we swap? I'm used to Apple Care where they would take the deductible and then just replace in store.
I believe the Samsung one is near to that (not in store, but they deliver the replacement to you) so wonder how T-Mobile vary. If it's the kind of thing where they are going to make me wait weeks to have it fixed, I'll cancel it.
Thanks.
I've been. T Mobile customer since day 1. I've had the regular & jump insurance since I had my G1. I've only had to replace my phone 2 times since then. Once from theft and once from cracked screen both times i had to pay the premium which was around $100-$200 depending on the price of the phone. Once the replacement comes you send them the broken one. This time around I am trying out Samsung's Insurance.
My insurance is included with my jump 1 program. T-Mobile uses a third party insurance company called Assurant. The deductible for for my S7 flat was $175. As the previous poster said, you fork out the dough, they send you a new or refurbished device along with a return shipping label. The newer the phone, the more likely you are to receive a brand new and not a refurbished device. The more expensive these devices get, the higher your deductible is going to be. I've never used another insurance before.
Sent from my SM-G955U using Tapatalk
T mobile is doing it a bit different now for some reason if your device has defects they send the replacement to a tmobile store where they will inspect your phone before they give you the replacement its happen twice like this that ive seen . My sister just did it they just charged her the 5 dollar shipping fee since it was hardware issue but the guy said that their insurnace claims will be handled like that from now on , waste of personal time IMO but i guess saves them money from people trying to pull a fast one
MacTheRipperr said:
My insurance is included with my jump 1 program. T-Mobile uses a third party insurance company called Assurant. The deductible for for my S7 flat was $175. As the previous poster said, you fork out the dough, they send you a new or refurbished device along with a return shipping label. The newer the phone, the more likely you are to receive a brand new and not a refurbished device. The more expensive these devices get, the higher your deductible is going to be. I've never used another insurance before.
Click to expand...
Click to collapse
This has been my experience as well regarding the process. I have been in a TMobile store when a huge argument have broken out regarding the need to replace a phone. So if I have any doubts I just say I lost it because I don't want any rep trying to be God.
This is great - thanks guys. I just wanted to make sure I wouldn't be in the situation where I called them to say I had a smashed screen, they sent me a returns label and then I had to send the phone off and wait three weeks for it to be fixed or anything like that.
Do they tend to issue replacements fairly quickly? I'm on the policy with Jump. Not that I have any intention of using it but I'm paranoid about this screen!!!
philliplavelle said:
This is great - thanks guys. I just wanted to make sure I wouldn't be in the situation where I called them to say I had a smashed screen, they sent me a returns label and then I had to send the phone off and wait three weeks for it to be fixed or anything like that.
Do they tend to issue replacements fairly quickly? I'm on the policy with Jump. Not that I have any intention of using it but I'm paranoid about this screen!!!
Click to expand...
Click to collapse
yeah if its during the week and you call early enough its usually next day two days tops
funziebear said:
T mobile is doing it a bit different now for some reason if your device has defects they send the replacement to a tmobile store where they will inspect your phone before they give you the replacement its happen twice like this that ive seen . My sister just did it they just charged her the 5 dollar shipping fee since it was hardware issue but the guy said that their insurnace claims will be handled like that from now on , waste of personal time IMO but i guess saves them money from people trying to pull a fast one
Click to expand...
Click to collapse
That's the warranty exchange process. I agree. Completely waste of time.
For the insurance claim, once approved, they ship the replacement phone overnight to the house.
Sent from my SM-G955U using Tapatalk
I did warranty exchange 2 times and paid $5 bith times shipped to my house and when I recieved it I sent old one back
Sent from my SM-G955U using Tapatalk
you gotta make a claim with the insurance company.
They will charge you whatever the deductible is. You pay that and they send you a phone next day air.
Get that new phone and put the old one back in the box and return it. All prepaid labels.
You can do this 2 times a year.
xile6 said:
you gotta make a claim with the insurance company.
They will charge you whatever the deductible is. You pay that and they send you a phone next day air.
Get that new phone and put the old one back in the box and return it. All prepaid labels.
You can do this 2 times a year.
Click to expand...
Click to collapse
I just got my claim approved. Seeing as the s8+ juts came out, do you think I'll get a brand new device or a refurbished? Do you think it will be the same color as my current one?
Sent from my SM-G955U using Tapatalk
SlickNGU said:
I just got my claim approved. Seeing as the s8+ juts came out, do you think I'll get a brand new device or a refurbished? Do you think it will be the same color as my current one?
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
Has to be the same color and it will be new.
Mall my phones have been new (well wife's lol, i havent broken mines)
She drop her note 7 right after the first exchange and had to file a claim and got the phone overnight the next day.
xile6 said:
Has to be the same color and it will be new.
Mall my phones have been new (well wife's lol, i havent broken mines)
She drop her note 7 right after the first exchange and had to file a claim and got the phone overnight the next day.
Click to expand...
Click to collapse
Sweet! Thanks!
Sent from my SM-G955U using Tapatalk
xile6 said:
you gotta make a claim with the insurance company.
They will charge you whatever the deductible is. You pay that and they send you a phone next day air.
Get that new phone and put the old one back in the box and return it. All prepaid labels.
You can do this 2 times a year.
Click to expand...
Click to collapse
I got another question. So I received my replacement device and it came in with all the accessories, including the afg headphones. When I send my old phone to them, do I need to send all the accessories with it? I'm wanting to keep the headphones at least
Sent from my Galaxy S8+ using XDA Labs
SlickNGU said:
I just got my claim approved. Seeing as the s8+ juts came out, do you think I'll get a brand new device or a refurbished? Do you think it will be the same color as my current one?
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
SlickNGU said:
I got another question. So I received my replacement device and it came in with all the accessories, including the afg headphones. When I send my old phone to them, do I need to send all the accessories with it? I'm wanting to keep the headphones at least
Sent from my Galaxy S8+ using XDA Labs
Click to expand...
Click to collapse
I always keep the stuff and just return the phone and sim crd tray.
They never ask for them.
xile6 said:
I always keep the stuff and just return the phone and sim crd tray.
They never ask for them.
Click to expand...
Click to collapse
Awesome! Thanks for the help!
Sent from my Galaxy S8+ using XDA Labs
My insurance is included with my jump