Database Info

IMEI Change Dopod 696

Sorry if this topic offends some people, but if anyone can give me some info it would be very helpfull...
Really cant find anything...
Best Regards
Oleg

You can't change it.
If the IMEI is locked, then the phone is most likely stolen.

I know it is stolen... Need to make it work...
REg
Oleg

OK...How do you know it's stolen?
And...what are you doing handling stolen goods?

Yes Yes Yes for the last time that soem one aks.
If you don't know how there is a reason for that. I.e you dont need to know how.
Yes you are able to do by i.e physically changing your imei, then there are other ways to manipulate the imei.
This is a clean forum, but on the same note I thought this was a forum, for educating and learning from others.
So there for every question should be allowed, but obvioulsy will nt be pursued.
Skas- asked if you can.
reply yes, no need to bag on some one. We are all grown ups.

My problem is that this person (who I think has stolen this PDA) is asking for our help in his criminal activities.
I personally object to that. I hate thieves with a passon. :evil:
If he is the thief, who does he think he is taking something that some else has paid for with thier hard earned cash? Sorry, it just makes my blood boil.
Rant over. :roll:

Hi The Brit,
I completely agree with you, but then again he might have bought the phone and then found it was stolen.
But I completely despise thiefs also. After all justbecause you have got off your backside and worked hard to have nice things. Some prat sees that as his incentive to steal of you. Wrong... get a job, go get educated anything that is an honest days work is a job. No matter what you do.

Well I did not steel this pda , but I can buy it very cheap and use it . If the person is not carefull enough to keep their stuff safe it is his problem... Some times thiefs steel stuff from me some times from others, it is life cycle... I do not have moral principles against it... Some how it is moral to unlock phone from operator(sim-lock removal is contract breach ie stealing) but not if it is banned. Guys who unlocked their phones please give them back or pay the operator 200 pounds for unlock.
All my opinion
Best Regards
Oleg

Some times thiefs steel stuff from me some times from others, it is life cycle... I do not have moral principles against it...
Click to expand...
Click to collapse
No moral principals against stealing?? What planet are you on?!?!?!? :x

I'm very disappointed that such immoral scumbag live in my country! :evil:
Let me assure the people in this forum that such geeks are not widely present in our country.
Just for your information, Oleg the Freak, sim unlocking and theft are not the same. F. i., I was attacked by a robber because of my PDA and the phone. Unfortunately, the robber was not cought, but my phone got back to me! and the person whom bought it from criminals had problems. :twisted: I strongly recommend you to think about buying stolen things again as you may get in trouble too.

Actually smarty pants, you need to read the wording of your contract. Mine simply says that I will use the equitmeant supplied by the air time provider with there sim card. However the kit belongs to me as long as I stay within my contractual obligations. I.e keep paying my bill.
Secondly all my handsets are unlocked by my provider or purchased sim free. So my dear fellow if you ever get mugged or robbed at gun point. It is your fault for not looking after your belongings. If you ever do mugged, I would actually laugh at you. You are rather a sad individual with no respect for others and their material belongings.

TO Shein:
Sochustvuyu Vam chto Vas ograbili, i Vy navernoe platite vse nalogi i ni razu ne ne pokupali nichego s neponiatnym proshlym. I eshe navernoe stuchite v miliciyu i ne daete vzyatok nalogovoi... V kakoi strane my zhyvem???? Vse U nas chestnye da . Dal'she po angliiski vsem...
To everyone:
Ok guys lets stop this disscussion. Morals, well I wont go by on the street if some one is being robbed, but 95% of our population will but if something has already happened sorry... Moral principles are something everyone decides for himself... Just af far as he is willing to go... I feel very sorry for the person that it was stolen from, as I already said things get stolen from me too, sometimes... But in this case I will not call the police, neither will I keep the phone. Police is corrupt -- the person is unlikely to get the phone back, probably he will not even know it is there. Wont keep it because I do not need a PDA w/o phone -- simple.
Goodbye
Oleg

Old Fart (really) Needs Help!!!

I know now that it was a mistake, but I bought a Chinese Clone of the HTC Touch Diamond2(?) but now I am stuck with it. What the problem is that at my residence, I have a poor signal from my Rogers provider and will only work intermittently just in one corner of the house if I stand in the corner, hold my mouth the right way, stand on one foot (you know what I mean). From reading your forum and others, it is suggested that upgrading your ROM may help with reception issues. O.K., more than willing to try this but for the life of me, I can't get this phone to upgrade. Seller is of no help either. I can get into the boot menu buy holding the phone answer and power buttons at the same time. I have not found the combination or a way to get it to give me a hard reboot. I have tried the HardSPL method but that does not work or the RUU way either. I am having major surgery two months from now and will be bed ridden for at least 6 weeks. I would dearly like this phone to work for so I can keep in touch with my children via text messaging. Here are some of the numbers I have found inside:
02-8174-85053
T5353
Serial:xxxxxxxxxxxxxxxxxxxxxx
IMEI:xxxxxxxxxxxxxxxxxxxx
Windows Mobile 6.1
O/S: 1.0.02.342
Boot: 1.0.02.347
I apologize for being so long winded....just trying to give the most information possible. I really appreciate any help or guidance you can give me. Thank-you from Canada.

Well, the HardSPL and rom flashing are device specific, so even if you bought a device that looks like the Diamond 2, you have something completely different under the hood. Hence, none of the tools that you mentioned will work. As far as upgrading the rom, it isn't the OS rom that may help you with your reception issues, but the Radio. I know of a few Chinese forums that are involved with these knock-offs but to be honest (from what I have read), people simply complain there and I do not know how much help are they receiving.
I am sorry for telling you like this, but there is a very small chance that someone around here is going to have a radio or a custom rom for your device. On the flip side, if you would have been successful at flashing your device, you would now be the proud owner of a shinny, expensive paperweight, so not all has been lost...
I hope you can get some more help. Google your device +your carrier (ie Sunno HD +Rogers +no signal) or something like that (be creative) and you may come up with an answer.
Best of luck with your surgery though

I have a better idea- you were mis-sold a product, and are entitled to a refund. Do that instead. There's no way I'd put up with accepting a copy of a product if it was advertised as such.
In future I would be more careful as to where you purchase things! As an old fart, you should know this!

StarFire039 said:
I have a better idea- you were mis-sold a product, and are entitled to a refund. Do that instead. There's no way I'd put up with accepting a copy of a product if it was advertised as such.
In future I would be more careful as to where you purchase things! As an old fart, you should know this!
Click to expand...
Click to collapse
Well, I guess he knew that it was a knock off, and most Chinese Vendors will tell you that whatever you are buying is not the real thing. So, unless there is something really wrong with it, they may be hesitant to refund any money.

Kind of had that feeling that I was screwed but it was worth asking about it. Thanks for all your help.
There is no fool like an old fool!

Crankshaft100 said:
There is no fool like an old fool!
Click to expand...
Click to collapse
Nothing wrong with trying to be cost effective and trying to look for and find bargains in this world economy.
We all just need to remember that nine times out of ten, you get what you pay for.

Crankshaft100 said:
Kind of had that feeling that I was screwed but it was worth asking about it. Thanks for all your help.
There is no fool like an old fool!
Click to expand...
Click to collapse
Hang in there, we all have had our moments on transactions. Just learn from it & move on positively

[Q] million dollar idea (maybe)

idea:
the xda people should make a program that computer morons, like myself, can download and plug our phones in and it just takes over and deletes bloatware then unlocks our phones and puts cool stuff on our phones.
i got shafted by a mobile carrier salesman who told me they would unlock my phone then after buying it, i called and they told me i have to wait til july before they would give me the unlock code. im not a computer pro so basically i got stuck with a phone that doesnt work in china. i specifically asked the salesman at time of purchase in december, " will they give me the code in march?" and he said yes. i also told him i was only buying it so i could use it in usa and china.
i love and trust this site. it is just too difficult for a computer moron like myself. people would pay good money to just be able to click on a button and let a program do its magic.
maybe this is a stupid idea, maybe it is a good idea. i dont know. i do know i would have gladly paid 25% of the phone price to just click a button and have a phone that isnt full of apps i dont want and works according to the salesman's promise.
is this idea any good?

ya we could do that, and then we could build a machine to cure cancer and aids! the sky is the limit!

georgiajad said:
idea:
the xda people should make a program that computer morons, like myself, can download and plug our phones in and it just takes over and deletes bloatware then unlocks our phones and puts cool stuff on our phones.
i got shafted by a mobile carrier salesman who told me they would unlock my phone then after buying it, i called and they told me i have to wait til july before they would give me the unlock code. im not a computer pro so basically i got stuck with a phone that doesnt work in china. i specifically asked the salesman at time of purchase in december, " will they give me the code in march?" and he said yes. i also told him i was only buying it so i could use it in usa and china.
i love and trust this site. it is just too difficult for a computer moron like myself. people would pay good money to just be able to click on a button and let a program do its magic.
maybe this is a stupid idea, maybe it is a good idea. i dont know. i do know i would have gladly paid 25% of the phone price to just click a button and have a phone that isnt full of apps i dont want and works according to the salesman's promise.
is this idea any good?
Click to expand...
Click to collapse
If you want something like this you should buy an iPhone. This is a phone for rich people that don't now anything and just want it works. And if they broke something, they will just get a new one.

well i did get the phone unlocked and it was good i had to learn to do things myself. i am glad i dont have an iphone and glad that there isnt a program to do everything because it gives us the chance to choose what we want and to learn what we need. this site is great for learning that. thanks for your replies.

minnieman said:
ya we could do that, and then we could build a machine to cure cancer and aids! the sky is the limit!
Click to expand...
Click to collapse
But you will have to wait until July in a couple years for that one. And only on the condition that the world ends in 2012.

Unfortunately it's basically impossible to build a phone that's everything to everyone. That's why you can narrow it down with platform choices. If you want it to work well out of the box and don't want to change anything yourself, go with iPhone, if you want to be able to personalize, go with Android.
Also, it should seem obvious, but never take a salesmans word for anything important to you - get it in writing. Too many either don't know what they're talking about, or are prepared to say anything to make the sale.

mrlund said:
Unfortunately it's basically impossible to build a phone that's everything to everyone. That's why you can narrow it down with platform choices. If you want it to work well out of the box and don't want to change anything yourself, go with iPhone, if you want to be able to personalize, go with Android.
Also, it should seem obvious, but never take a salesmans word for anything important to you - get it in writing. Too many either don't know what they're talking about, or are prepared to say anything to make the sale.
Click to expand...
Click to collapse
so true. i should have known better about salesmen in general. however, i didnt think at&t would leave me hanging to such a degree. they could have given me the code but that would make a customer happy and that is not their policy (happy customers.) thank goodness for xda members and their willingness to help.

AT&T rep: "Your GS4 is slow because you did not activate it properly."

Returned my GS4 today (that's not the purpose of this thread, so don't bash me), and when the guy asked why I was returning it, I said it's kind of laggy and not enough of an upgrade over my GS3 to warrant keeping. A few minutes later he asked if I ever "activated" the phone, and I said, "I just stuck my SIM card in and it worked." He responded, "Well that is why your GS4 was slow--you did not activate it properly."
I proceeded to explain to him that I did not mean that data was slow, but that the phone itself was laggy, i.e., opening dialer, taking pictures, etc--stuff that has nothing to do with the SIM card or activation. He nevertheless argued with me and insisted that if I had properly activated it instead of just inserting my SIM card, then it would have functioned better. We argued for a minute or two and then I just gave up and said "fine, I would like to return it anyways, thanks."
Anyways, just thought I'd share. The guy clearly has no idea what he's talking about, but it was worth a laugh.

It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.

MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
Click to expand...
Click to collapse
Lol do these people get ZERO training?
Sent from my HTC One

MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
Click to expand...
Click to collapse
Ha. Funniest post so far today...

Ugh, this makes me so angry. These AT&T reps remind me of Best Buy employees that sell computers or phones. They are so used to being the "person that knows everything" that they can't deal with being proved wrong or won't see it any other way. For example, I wanted a Macbook Pro and I knew the onboard video card could run my favorite games at a full 60 fps.. So I asked for a sales person to get me the laptop in the cage. Instead, I was given a lecture by the sales person on why "Macs can't play games" and I should get this HP "gaming" laptop (17 inches, neon lights, etc). I tried to educate him on things like bootcamp, nVidia series numbers, and even the games themselves, but nothing got through. He was told at some point in his life that "Macs can't play games" and that's that.
It's gotten to the point where if I want to cancel a service or return a product and they ask "what was wrong?" I simply say "it wasn't the right fit for me" or "I just want to try something else". It's not worth getting in an argument about because there are no winners and you aren't going to educate anyone that gets paid to sell, sell, sell. Educate yourself ahead of time of the store's policies and if the rep tries to give you sh*t, just ask for a manager and be sure you are able to quote policy if need be.

I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.

geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
Click to expand...
Click to collapse
Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..

Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium

I'm fine with people not knowing if its that important i will usually know about it anyways. I just dislike it when I get a bull crap response in return. If I do receive one I don't make a scene and argue with them. I just thought that response was worth a chuckle or two.

atsim said:
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.

geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
Click to expand...
Click to collapse
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
As for this being a "degrading community" please get off this forum, as it's clearly not for you.

raqball said:
Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
Click to expand...
Click to collapse
My only gripe is when the person you are talking to (best buy, AT&T, etc) claims that they KNOW they are right because they've had some Saturday afternoon training.
See my example above. All I did was ask for a Macbook Pro from the Best Buy rep and I was questioned on my purchase. A more recent example was the AT&T rep asking me why I cared about the release date of the Galaxy S4 because "it's not like this is an iPhone". It shouldn't matter if it's the S4, iPhone or even a dumb phone. Just answer my question and I'll be on my way.
Even when I went to the store to pick up the S4, the AT&T rep started the phone, and logged in as his own Gmail account and installed a "task killer". He had the phone behind the desk where I couldn't see and by the time I had gotten it in my hands, he had logged out of his account. I asked simply "why did you install this?" and he said "well that's so your phone doesn't run slow. Just run that every couple days and your good". I just factory reset as soon as I got in the car and went on my way.

mcmb03 said:
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
Click to expand...
Click to collapse
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
"Degrading community"; go look at the bootloader unlock thread and see how many people are crying and being impatient and just downright rude because djrbliss decided not to release HIS WORK until he sees necessary, and then tell me this community isn't degrading, and if things keep going in this direction, I will find my way off this forum...Because you are right, it's not for me, because I am not an impatient troll that bites the hand that feeds me just because I don't want to wait a few weeks. I do know that this is irrelevant to this thread, but I thought I'd post it anyway. It bothers me so much. I want to punch everyone being jerks in that thread......right in the face.

No I didn't think it was rude. This is xda though people get crazy over the smallest thing. How many lag threads do we have now? Ahaha things get outta hand fast.
Sent from my SAMSUNG-SGH-I337 using xda premium

geokhentix said:
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
Click to expand...
Click to collapse
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything

mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
Click to expand...
Click to collapse
Hey, no worries, all in good fun right? I don't condone lying, but they aren't allowed to tell you they don't know, they'll lose their jobs if that happens too often...they're basically forced to lie if they can't give you a definite answer. Damn, if I get one bad survey, my director breathes down my neck like a dragon and threatens to send me to gitmo.

geokhentix said:
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
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Click to collapse
As a retail sales leader for one of the major 4 in the US I find the OP to have every right to post what he did and use the Thread title he did. The sales rep that helped him in an effing dolt. Along the same lines as the reps that tell customers that they need to condition a Lithium Ion/Lithium Polymer battery. You need to calm down bro.

mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
Click to expand...
Click to collapse
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people

MrGriffdude said:
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
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Click to collapse
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding

geokhentix said:
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
Click to expand...
Click to collapse
Now that people would definitely believe!

A word of caution

Like many here, I bought a "foreign" phone.
Like some, it needed repair.
Unlike most(?), I just found out that you can't have your phone (oficially) repaired outside of its intended market. You just can't.
This, regardless of whether the parts you need are market specific or not, or whether the phone is under warranty or not.
It's simply just not possible, and it's not even up to the good will of the repair center.
And if you're thinking "it's ok, I'll just send it to wherever it came from, pay whatever shipping fees and go through any customs import/export hassle, and be cool about it", well...
I've got news for you:
You still can't. As I've been told by their online support, you simply just can't do that, either; you'll have to have someone to send it to, so that they then can send it for repair on their own. That's the only way you can have it repaired abroad.
So, good luck if you're travelling, half way across the world, and need your phone repaired asap.
This is how things work smack in the middle of the XXI century, with the leading brand in the world, as well as with every other brands. Except for...
Apple.
So, bottom line is diss Apple all you want for whatever reason, but the fact is, at least on this particular, it seems it's the only brand with a minimally acceptable customer support policy for these days and age.
Wonder how many of you are aware of this.
Think XDA should address this issue and raise awareness with an article?

cmmx said:
Like many here, I bought a "foreign" phone.
Like some, it needed repair.
Unlike most(?), I just found out that you can't have your phone (oficially) repaired outside of its intended market. You just can't.
This, regardless of whether the parts you need are market specific or not, or whether the phone is under warranty or not.
It's simply just not possible, and it's not even up to the good will of the repair center.
And if you're thinking "it's ok, I'll just send it to wherever it came from, pay whatever shipping fees and go through any customs import/export hassle, and be cool about it", well...
I've got news for you:
You still can't. As I've been told by their online support, you simply just can't do that, either; you'll have to have someone to send it to, so that they then can send it for repair on their own. That's the only way you can have it repaired abroad.
So, good luck if you're travelling, half way across the world, and need your phone repaired asap.
This is how things work smack in the middle of the XXI century, with the leading brand in the world, as well as with every other brands. Except for...
Apple.
So, bottom line is diss Apple all you want for whatever reason, but the fact is, at least on this particular, it seems it's the only brand with a minimally acceptable customer support policy for these days and age.
Wonder how many of you are aware of this.
Think XDA should address this issue and raise awareness with an article?
Click to expand...
Click to collapse
Understood all, but how is it XDA issue, XDA doesn't monitor where, how or who, Members purchase from or where to get your devices repaired.
This is solely on the Users/Members. If others are in this situation, doing their own homework on the type of device they purchase i.e. if repairs are needed or where to get repairs or the type of development, that is solely on them.
Again, I see and understand your thought, but XDA doesnt play a part of what kind of devices Members get and where to get them repaired.

I believe you can claim warranty/repair in another country within Europe only.
Sent from my SM-G965F using Tapatalk

Apple does have the same issue if you don't have an apple store in your country... I live in Argentina and Apple request you send personally the phone to some apple store in other countries... you cannot just ship it to them.
Sent from S.G. S9 Plus Duos using Tapatalk

Frank Castle said:
Understood all, but how is it XDA issue, XDA doesn't monitor where, how or who, Members purchase from or where to get your devices repaired.
This is solely on the Users/Members. If others are in this situation, doing their own homework on the type of device they purchase i.e. if repairs are needed or where to get repairs or the type of development, that is solely on them.
Again, I see and understand your thought, but XDA doesnt play a part of what kind of devices Members get and where to get them repaired.
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Click to collapse
Who said it's a xda issue?
I just said you could write an article about it, because I bet most people, even here, have no idea about it, until it's too late, even when they're tech savvy as myself.
You know, like I said, to raise awareness, specially nowadays, when buying online is so prevalent and you may not even have an idea where the phone came from or was intended for.
But hey, who cares, right?...
Some community standards...

Kruk07 said:
I believe you can claim warranty/repair in another country within Europe only.
Click to expand...
Click to collapse
You believe wrongly; if it's a grey import, it's the seller's responsibility (if you're lucky enough), not the manufacturer.

cmmx said:
Who said it's a xda issue?
I just said you could write an article about it, because I bet most people, even here, have no idea about it, until it's too late, even when they're tech savvy as myself.
You know, like I said, to raise awareness, specially nowadays, when buying online is so prevalent and you may not even have an idea where the phone came from or was intended for.
But hey, who cares, right?...
Click to expand...
Click to collapse
Well you said it was an issue, but for the buyer. Again, it falls on the buyer, be smart.
cmmx said:
You believe wrongly; if it's a grey import, it's the seller's responsibility (if you're lucky enough), not the manufacturer.
Click to expand...
Click to collapse
Again it's the buyer, who needs to know by doing his homework on the device he plans on getting.
Sent from my star2qltesq using XDA Labs

Haha, what a joke you are...
Might as well close up shop and call it a day, then, since abso****inglutely anything you could write phone (or anything else, ftm) related, could as well be said as being "up to the buyers"...
Yep, such community; much use; very information. wow...
Go bo back to your sleep, then, and sorry to have "bothered" you... not.

Well, guess snowflakes are hurt...
Time to call it...