Can I still return my note 7 to sprint for full refund?
I returned mine for a full refund. They shipped me a return label.
I think so....call sprint as long as you have receipt
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Because I read somewhere that the last day to return for full refund is Oct 1st or something like that.
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I bought and then returned a phone within 14 days. Why am I getting a bill in the mail for a month of service? The girl told me if I return it everything gets canceled and I only pay a restocking fee
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This happened to me when I tried T-Mobile a few years back - I just called them and the rep immediately took the charges off and was very nice about it. The good experience led me to be happy to go with them now that it's feasible. Hopefully ATT is as nice. :good:
Hey, could someone tell me if I was to refund my phone within 14 days to Google, do I get a full refund? Or only the phone minus postage and shipping? Cheers.
Call in and ask?
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Has anyone received their shipment yet or have tracking info. An online customer rep told me that stores might not have stock for 2 weeks after the 21st and that they are only doing pretty orders and they will ship out Friday even though the release date is the 21st.
out for delivery today.
I ordered this morning. No tracking yet, but it still says estimated delivery tomorrow.
Ordered note 5 64gb from tmobile yesterday and got it today .
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Just ordered and already back ordered!
Got mine this morning. 64GB version
Ordered my white Note 5 late yesterday and got it today!
What shipping option did you guys choose?
Ordered mine just before 2 pm today and it's still bring processed. Says estimated delivery is tomorrow
Ordered yesterday and received today. Payed for overnight shipping. Black 32,
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vw65bus said:
Ordered yesterday and received today. Payed for overnight shipping. Black 32,
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you had to pay for overnight? it was free for me.
Dovigoldberger said:
you had to pay for overnight? it was free for me.
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Yep guess I'll have to call and get a refund. Was overnight free or you just got lucky receiving it early. Like living close to the distributor. Thanks for letting me know
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Overnight was free for me too and I got them to credit my account 24.99 for the overnight costs even though it was free. Ordered 64gb white so I'm hoping I get it tomorrow
Just got an update and I should receive it before 12 tomorrow. Pretty excited as I love the feel of the phone
jutaejrtouch said:
Just ordered and already back ordered!
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Where did you see that?
I just added it to the cart and never got a back ordered warning?
Not like it matters for me - something is messed up in the TMOBILE Database and it shows I own my G3 and Nexus 6 for my line and won't allow me to upgrade online.
I have to go into the store and settle for what they have.
First time on a non pure android operating system - little worried.
T-Mobile's site typically says "back ordered" for pre-order devices since they're not officially in stock for sale until the release date. It said the same thing last year with the Note 4.
I did not have that problem at all I just ordered it and an hour later it was shipped I'll have it by tomorrow at lunch no problem
vw65bus said:
Yep guess I'll have to call and get a refund. Was overnight free or you just got lucky receiving it early. Like living close to the distributor. Thanks for letting me know
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It was free.
I tried to get the shipping charges refunded in chat and he said they run free overnight promotions that are limited. He made a note on the account and instructed me to call the "telesales" team to see what they can do.
Walked into a Tmobile store last night and a hr later walked out with a white 32 gig. No shipping just gas money lol
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Did my replacement order over the phone with Sprint customer support last Sunday 9/11. All I continue to get is emails stating my order is processing. I know others have handled their recall this way as well. Any updates for anyone? Hopefully we don't have to wait weeks when stores are getting them in. Only reason I did it this way is because my note 7 wasn't purchased directly from a sprint store.
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
hotspace said:
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
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Well the note 7 i got was a gift from my grandparents. They live out of state and got it at a third party sprint store so the two different sprint corp stores I went to to exchange wouldn't do it because they couldn't pull the order up. I don't know what else to do other then wait for my advance exchange order to ship from sprint themselves.
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Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
kbboykin said:
Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
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Where did u originally get your note 7 at?
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powerstroke said:
Where did u originally get your note 7 at?
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Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
kbboykin said:
Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
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Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
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powerstroke said:
Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
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Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
kbboykin said:
Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
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Yeah already did that last Sunday 9/11. But their saying up to 3 weeks to get it in the mail.... Bummer
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2 weeks later and still no update on my advance exchange order on my Note 7. Anyone else still waiting for their order?
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It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
rdcrds said:
It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
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My exact sentiments, I tried stores and of course I could go back to best buy since that's where I bought it but I have a order for a replacement through sprint that they will mail me, so I will wait for that instead of this hit and miss nonsense other people are going through
Same here. My time bomb has performed flawlessly so far. I'll just keep using it until they send my replacement. Or it goes boom.
It is now Oct. 5th and still nothing from Sprint about my order shipping for my replacement Note 7. Anyone else received any updates?
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I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
Dear Valued Sprint Customer:
We would like to thank you for your recent Phone/Battery Replacement Order. We are pleased to inform you that your replacement order has shipped.
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Order Summary:
Phone Replacement Order Number: xxxxxxxxxxx
Wireless Phone Number: xxxxxxxxxxxx
Defective Phone Information:
Model Name: Samsung Galaxy Note 7 Black
Serial Number: xxxxxxxxxx
Replacement Phone Information:
Model Name: SAMSUNG N930P2 BLK KIT
Serial Number: xxxxxxx
Tracking Information:
UPS Tracking No: xxxxxxxxxx
To track your replacement order, please visit www.ups.com
NOTE:
Replacement orders are shipped via UPS Standard 2-Day. Please allow 2 - 3 business days for arrival of your Phone Replacement shipment. Inventory levels and holidays could delay this estimated arrival time.
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Return Instructions:
A pre-addressed return label and return envelope will be included with your replacement order. Please use this customized return label and envelope, as it allows for proper receiving and processing of your return phone.
NOTE: Prior to returning your defective phone, please be sure to follow the activation and return instructions included in your shipment.
2 Simple Steps To Return Your Phone:
1. Repackage your defective phone in the padded envelope provided. For your convenience, the return label is already attached.
2. Place the return envelope anywhere in the U.S. Mail - in your home or work mail box or in a blue U.S. Mail drop box. Sprint will notify you via email when we have received your defective phone.
Return Tracking Information:
USPS Tracking No: xxxxxxx
To track your return shipment or for questions regarding your order, please visit www.usps.com
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hotspace said:
I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
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When did you receive that might I ask?
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9:44 AM Today
hotspace said:
9:44 AM Today
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Cool. Thank you. Means I should be getting my shipping info soon then cuz I think I did the replacement order shortly after you. I did my order on 9/11, you?
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Looking back through my emails, it looks like it was placed on the Sept 10th
I've already swapped my device. I'm having Bluetooth problems and am going to contact Sprint and ask them if I can swap my already swapped device for the one that is being delivered. They are expecting a specific serial number to be returned. Who know how that conversation will go....but it's worth a shot.
Got a text this morning with a tracking number and when I checked it, it says to be delivered today so I will be getting mine this afternoon.
I bought a new replacement note 7 off Craigslist before the recall announcement, will sprint let me exchange or get a refund?
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KLY725 said:
I bought a new replacement note 7 off Craigslist before the recall announcement, will sprint let me exchange or get a refund?
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I doubt it. Have you contacted the person you bought it from? They should be able to exchange it to whatever store it came from.
mhill1986 said:
I doubt it. Have you contacted the person you bought it from? They should be able to exchange it to whatever store it came from.
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I agree. When doing my replacement swap, they checked my account to ensure that I bought it from them.
Yeah I got my original note 7 off Craigslist right after the first recall. All sprint stores denied me exchange for a revised note 7 so I had to call sprint telesales to order me a replacement which I received last week.
As I figured, Sprint didn't allow me to exchange cause I wasn't the original buyer, no proof of purchase. Even though the phone is free and cleared from any accounts.
Had to contact Samsung and explained the whole situation. They will contact me know 5-7 business days for a resolution.
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This is what I don't understand. Take the Takata (sp) airbag recall. Does it matter where you bought the car? No. The airbag could harm you, it needs to be replaced.
I would get irate with them on how they are endangering you and your property while they are deciding what to do. That is unacceptable in my opinion.
Good luck!
If what is being said is true, that the carriers are the ones forcing the termination of the Note 7, sprint should be doing everything they can to get all units off the streets so to speak. Regardless of where it is purchased.
KLY725 said:
I bought a new replacement note 7 off Craigslist before the recall announcement, will sprint let me exchange or get a refund?
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http://m.androidcentral.com/buy-galaxy-note-7-used-samsung-has-your-back-exchange
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