Using unlocked Pixel from Google Store on Verizon? - Google Pixel Questions & Answers

UPDATE: Droid Life confirms unlocked Pixel works on Verizon. :good:
I just wanted some clarification on this.
I've been getting some conflicting information around this question, so I wanted to post it here in case anyone knows.
Can the unlocked Pixel purchased from the Google Store be used on Verizon?
I bought the 5X and 6P unlocked from the Google Store and have used them both on Project Fi and Verizon. I just wanted to know if I could do the same with the Pixel.
Thanks and sorry if this has been explained clearly elsewhere.

sethwalters said:
I just wanted some clarification on this.
I've been getting some conflicting information around this question, so I wanted to post it here in case anyone knows.
Can the unlocked Pixel purchased from the Google Store be used on Verizon?
I bought the 5X and 6P unlocked from the Google Store and have used them both on Project Fi and Verizon. I just wanted to know if I could do the same with the Pixel.
Thanks and sorry if this has been explained clearly elsewhere.
Click to expand...
Click to collapse
Yes. It is compatible with CDMA and all of Verizon's LTE bands, and the description in the Google store says it's compatible with all major US carriers. However, you won't be able to use features that require Verizon software like wifi calling and VoLTE. Personally, I don't care about those things. I'm on Verizon and I'm seriously considering buying from the Google store.
You'll need an activated Verizon nano SIM card though.

TheSt33v said:
However, you won't be able to use features that require Verizon software like wifi calling and VoLTE.
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Click to collapse
I'm not sure that's true. For example, my unlocked Nexus 6 purchased from Motorola is able to use VoLTE. I don't have wifi calling, but I don't think Nexus 6 has wifi calling at all for Verizon, as it doesn't show up as a supported device: https://www.verizonwireless.com/smartphones/wificalling/

stevexyz0 said:
I'm not sure that's true. For example, my unlocked Nexus 6 purchased from Motorola is able to use VoLTE. I don't have wifi calling, but I don't think Nexus 6 has wifi calling at all for Verizon, as it doesn't show up as a supported device: https://www.verizonwireless.com/smartphones/wificalling/
Click to expand...
Click to collapse
You might be right about that. We won't know until someone tries it.

sethwalters said:
I just wanted some clarification on this.
I've been getting some conflicting information around this question, so I wanted to post it here in case anyone knows.
Can the unlocked Pixel purchased from the Google Store be used on Verizon?
I bought the 5X and 6P unlocked from the Google Store and have used them both on Project Fi and Verizon. I just wanted to know if I could do the same with the Pixel.
Thanks and sorry if this has been explained clearly elsewhere.
Click to expand...
Click to collapse
Good question. I suspect the answer is you'll be able to use it, the question is just how degraded the experience will be. When the Nexus 6 launched there were several problems with using the unlocked version:
The bring-your-own-device discount did not show up for unlocked Nexus 6, only Verizon-purchased Nexus 6
It was extremely difficult to activate a new SIM on the phone
They did eventually reinstate the discount after many people filed complaints with the FCC.
I didn't follow the 6P/5X launch very closely... how did those work on Verizon? That might give a better clue than the Nexus 6 launch since it's more recent.

stevexyz0 said:
Good question. I suspect the answer is you'll be able to use it, the question is just how degraded the experience will be. When the Nexus 6 launched there were several problems with using the unlocked version:
The bring-your-own-device discount did not show up for unlocked Nexus 6, only Verizon-purchased Nexus 6
It was extremely difficult to activate a new SIM on the phone
They did eventually reinstate the discount after many people filed complaints with the FCC.
I didn't follow the 6P/5X launch very closely... how did those work on Verizon? That might give a better clue than the Nexus 6 launch since it's more recent.
Click to expand...
Click to collapse
If it's like it was on my 6p, then plug in your nano sim and go! I've had zero issues with Big Red over the last year, and Volte is working fine and dandy [emoji106]

Badger50 said:
If it's like it was on my 6p, then plug in your nano sim and go! I've had zero issues with Big Red over the last year, and Volte is working fine and dandy [emoji106]
Click to expand...
Click to collapse
To clarify, you got your 6P unlocked from Google/whoever, not Verizon? And Verizon is giving you the $25/month discount (assuming you are not under contract)?
Sent from my Nexus 6 using Tapatalk

stevexyz0 said:
To clarify, you got your 6P unlocked from Google/whoever, not Verizon? And Verizon is giving you the $25/month discount (assuming you are not under contract)?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
You are correct. Got the phone from Google, plugged in my Verizon sim and it's still working fine. I'm not under contract, I never am, however, not seeing any $25 discount from Big Red. Guess they keep that for themselves [emoji16]
Sent from my Nexus 6P using XDA-Developers mobile app

Pardon me, I'm from Canada where we haven't had any CDMA for years. Aren't Sprint and Verizon CDMA whole at&t and T-Mobile are GSM? How would one phone work across all the networks? And, at least last time we had CDMA up here, you didn't use a SIM card with it. Has that changed? Just curious, it doesn't affect me at all.

Badger50 said:
You are correct. Got the phone from Google, plugged in my Verizon sim and it's still working fine. I'm not under contract, I never am, however, not seeing any $25 discount from Big Red. Guess they keep that for themselves [emoji16]
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Click to collapse
I wouldn't call paying $300/year extra "fine". You might want to look into it, I believe you have to request the discount. It's been a while since I dealt with this though.

stevexyz0 said:
I wouldn't call paying $300/year extra "fine". You might want to look into it, I believe you have to request the discount. It's been a while since I dealt with this though.
Click to expand...
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Good info my friend. Thanks for the tip [emoji106]
Sent from my Nexus 6P using XDA-Developers mobile app

Badger50 said:
If it's like it was on my 6p, then plug in your nano sim and go! I've had zero issues with Big Red over the last year, and Volte is working fine and dandy [emoji106]
Click to expand...
Click to collapse
Hey dude... I recently switched over to Verizon, and have had a 6P since launch last year. Was wondering, what exactly is voLTE, is there something special that has to be done to make it work, and do you know IF there is any way to get wifi calling to work? I do tend to need it since at times I don't get good reception...
Sent from my Nexus 6P using Tapatalk

voLTE is just voice over LTE which you already have which basically means voice and data simultaneously. And no WiFi calling calling available on Verizon. At least not to my knowledge anyway [emoji106]
Sent from my Nexus 6P using XDA-Developers mobile app

Just to add...
My son's 6p works great on Verizon. He has VoLTE and get's the non contract discount. Never had a problem with it. I had the original Google Play store Nexus 6 and ran into problems initially. But like someone else stated, everything is fine now. I even bought an unlocked one not too long ago and had no issues with it. I don't think we will have any problems with the Pixels.

Droid Life confirms unlocked Pixel works on Verizon. :good:

stevexyz0 said:
To clarify, you got your 6P unlocked from Google/whoever, not Verizon? And Verizon is giving you the $25/month discount (assuming you are not under contract)?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
I also want to confirm that with the Nexus 5X from Google (rooted and custom ROM) works flawlessly on Verizon and I get the $25/mo access discount on the line. VoLTE works great. I just select the Enhanced 4G LTE Mode under Cellular networks menu on the settings.

DrunkFuX666 said:
Hey dude... I recently switched over to Verizon, and have had a 6P since launch last year. Was wondering, what exactly is voLTE, is there something special that has to be done to make it work, and do you know IF there is any way to get wifi calling to work? I do tend to need it since at times I don't get good reception...
Click to expand...
Click to collapse
VoLTE is Voice over LTE. It means voice calls are transmitted over the new LTE network instead of the legacy CDMA network (or GSM in the case of carriers besides Verizon/Sprint).
It's important because if your phone has only a half-duplex modem, as most recent CDMA phones starting around the time of Droid Turbo and Nexus 6 do, you can't conduct a voice call (circuit switched) and have an LTE data connection (packet switched) at the same time. (Interestingly GSM carriers can do a GSM voice stream and LTE data stream at the same time with a half-duplex modem since there's a standard for doing that, but it's not possible with CDMA and LTE without a more expensive full-duplex modem.)
How can you tell if VoLTE is working for you? Turn off wifi for the purpose of the test, if you're connected to a wifi network (you're testing whether you can do data over the cell network, not wifi, while a call is ongoing). Verify the "LTE" logo shows up next to the cell signal strength indicator. Place a voice call. If the "LTE" logo disappears while the voice call is ongoing, you don't have VoLTE. If it remains, you're good. Most importantly, try using data e.g. web browser over cellular data while on a voice call.
What if the VoLTE test doesn't work? On your My Verizon account, go to My Plan & Services -> Manage Products & Apps , and make sure "HD Voice" (they used to call it Advanced Calling) is enabled. On your Nexus Settings, go to Wireless & Networks -> More -> Cellular Networks, and turn on "Enhanced 4G LTE Mode" if it isn't already. Note that turning on HD Voice on your Verizon account requires you to switch to either Basic or Premium Visual Voicemail -- the old fashioned voice mail doesn't work with it.
What's the difference between VoLTE and HD Voice? VoLTE is about the connection from your phone to the Verizon tower, and it applies no matter whom you are calling; it enables simultaneous voice and data. HD Voice is a high-bandwidth codec for much better sounding voice calls, but the other end has to support it too, so it only works if you have VoLTE (HD Voice over non-LTE is theoretically possible but Verizon doesn't support it) AND if the person you are calling supports HD Voice too (e.g. another recent Nexus or iPhone that's correctly configured). You can tell if HD Voice is working because the "HD" icon will appear in the dialer AFTER THE OTHER PERSON PICKS UP THE CALL, but you won't even need to look for the icon because the call will sound so vastly better that it will be obvious.
What about Wifi calling on Verizon? They actually DO support it, but not on Nexus devices. Here is their FAQ and list of supported devices, which does not include Nexus 6/6P. I have personally seen it working on a Verizon iPhone so I know they have it. And, according to this, the Pixel will support wifi calling on Verizon!

craig0r said:
Pardon me, I'm from Canada where we haven't had any CDMA for years. Aren't Sprint and Verizon CDMA whole at&t and T-Mobile are GSM? How would one phone work across all the networks? And, at least last time we had CDMA up here, you didn't use a SIM card with it. Has that changed? Just curious, it doesn't affect me at all.
Click to expand...
Click to collapse
The Pixel, along with many "international" phones, supports both CDMA and GSM networks. And yes, CDMA carriers like Verizon started using SIM cards several years ago. I think it's necessary in order to offer LTE compatibility, but I don't know the details.

TheSt33v said:
The Pixel, along with many "international" phones, supports both CDMA and GSM networks. And yes, CDMA carriers like Verizon started using SIM cards several years ago. I think it's necessary in order to offer LTE compatibility, but I don't know the details.
Click to expand...
Click to collapse
LTE is GSM based at it's core, so basically yes LTE is the reason for CDMA carriers adding sim cards.
CDMA will eventually disappear completely as VOLTE replaces 2g and 3g for both voice and data transmission.

Wi-Fi calling is the only question, but even if it requires some proprietary VZW bull, an unlocked bootloader should let us flash their image if it ended up being necessary, but that's a last resort I don't expect to face...

Related

Nexus 5 on Verizon

Just wondering does anyone think/know if the nexus 5 will be able to utilize Verizon network since they will be offering the nexus 6 and the nexus 5 is compatible with their network?
It sure would be nice to have my nexus 5 moved to Verizon. And this is not an actual question just thinking out loud rather. In any case if this needs to be moved then by all means mod please move it.
Also Verizon now has the bring your own device program as long as its compatible with their network.
No, no it wont
A new phone comes out that works on said network. This obviously means the old phone that doesn't will suddenly work too right? Use your brain.
Not to be a downer but this has been asked multiple upon multiple times on the Nexus 5 forum, a simple google search would have given you the answer you needed.
Technically it is compatible since it works on Sprint and someone stuck a Verizon SIM in and got LTE. You probably could do Page Plus or similar since they can add ESNs.
Sent from my Nexus 5 using XDA Free mobile app
MrObvious said:
Technically it is compatible since it works on Sprint and someone stuck a Verizon SIM in and got LTE. You probably could do Page Plus or similar since they can add ESNs.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
no no no no. Its compatible with 1 freq band and from what ive read its only LTE and VOlte that works, which means 99% of the places you go it wont work
There is only data. No voice.
TheAtheistOtaku said:
no no no no. Its compatible with 1 freq band and from what ive read its only LTE and VOlte that works, which means 99% of the places you go it wont work
Click to expand...
Click to collapse
Well the phone is compatible based off the bands the radio utilizes. My question is since Verizon is opening up to what phones can be used on their network is there anyone who works for Verizon know of they have plans of allowing the nexus 5.
Their prepaid Boyd allows you to bring a Verizon branded phone and or compatible phone, not sure about the last part because the wording is confusing.
Also Verizon allowing the nexus 6 to work on their network could be a stepping stone as they have the same bands. Google has said they will not be discontinuing the nexus 5 which makes the phone still relevant.
Again I am just seeking anyone with knowledge as to if Verizon with the changes they have been making will allow the ESN to be added to their data base and the phone used on their network.
Right now it won't work. What they do in the future, only Verizon can answer. ?
OK so I stand corrected about the LTE bands. But if you can get the ESN added or use a prepaid or MVNO you should be golden. There is a thread on flashing CDMA. But my point is it isn't 100% negatively impossible.
If you have decent AT&T coverage and don't want to pay for it though, Cricket is a good option as well.
Sent from my Nexus 5 using XDA Free mobile app
MrObvious said:
OK so I stand corrected about the LTE bands. But if you can get the ESN added or use a prepaid or MVNO you should be golden. There is a thread on flashing CDMA. But my point is it isn't 100% negatively impossible.
If you have decent AT&T coverage and don't want to pay for it though, Cricket is a good option as well.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
It is currently at this time, 100% impossible to get a nexus 5 useable on Verizon.
I guess people don't read the older Verizon and the n5 threads, and/or they just don't believe them, and do everything all over again(like its a new idea). then they realize the truth later on. anyways, you can use your n5 data only on Verizon, and use the hangouts dialer with your google number to make calls over data. but that's it.
simms22 said:
I guess people don't read the older Verizon and the n5 threads, and/or they just don't believe them, and do everything all over again(like its a new idea). then they realize the truth later on. anyways, you can use your n5 data only on Verizon, and use the hangouts dialer with your google number to make calls over data. but that's it.
Click to expand...
Click to collapse
No they don't.
Here is one such thread
http://forum.xda-developers.com/showthread.php?t=2505847
simms22 said:
I guess people don't read the older Verizon and the n5 threads, and/or they just don't believe them, and do everything all over again(like its a new idea). then they realize the truth later on. anyways, you can use your n5 data only on Verizon, and use the hangouts dialer with your google number to make calls over data. but that's it.
Click to expand...
Click to collapse
and its only if you have a LTE connection. once you leave LTE area, you get nothing.
Zepius said:
and its only if you have a LTE connection. once you leave LTE area, you get nothing.
Click to expand...
Click to collapse
right
I'm honestly surprised these threads don't get locked since there's so many of them. One of the others should be pinned so that people can stop asking this.

Using my G4 Plus on Verizon -- observations -- comments on HD Voice

This is my first time back in the world of Android use (as a daily driver) since 2013. I used to be a custom ROM-aholic, but now I just appreciate Android for what it is a mature OS that offers more flexibility than IOS. I wanted to buy a phone outright. And although they have more minuses than other carriers, I wanted to stay with Verizon.
I don't play games on my phone. The only time I ever found it to be choppy was when I used an app, albeit one that is actively updated, that did not play well with my phone. Headset Button Controller either doesn't seem to work with 6.0 or has issues with Moto phones. . It always did a nice job of playing non-google audio apps when then screen was locked. My all-time indespensible Android app is Dogg Catcher (yes, I am podcast nerd). I started having weird freezes on my G4 Plus when using the Headset BC app, especially when unlocking. Once I removed the app, the problems seemed to go away. Setting Dogg Catcher to stay alive seems to fix my problem.
One issue I have is with the VoLTE or what Verizon calls Advanced calling (a subset of a feature Verizon calls HD voice). Apparently, the phone supports VoLTE out of the box. I looked into the chipset specs. However, it seems that Verizon uses a non-standard implementation of HD Voice. Is that correct? I do not see Advanced Calling in my settings menu. I decided to try an ATT sim for kicks. I was able to get LTE (I live in an area with a strong ATT LTE signal). However when I went to make calls -- my phone dropped down to "H" -- 3G -- allowing calls and data. Yes, I know that ATT offers 3G calling / data simultaneously and verizon doesn't.
I talked to two senior level verizon technical service reps this week. Both essentially told me that every carrier implements HD Voice a little differently. The XT1644 phone registers in Verizon's database however, they are not showing that it supports HD Voice. I tried to explain to them that unlocked phones like the Moto X Pure, Nexus 5, and this one -- will not support the fullness of HD Voice, but can set to allow advanced calling. They told me that this wasn't available on their system yet for this model.
For some of you non-US G4 / G4 Plus users -- have you gotten VoLTE working yet? Will it really take a collaboration between Moto and major carriers as I was told?
I have Verizon. The phone supports and does indeed work on Verizon VoLTE. Settings > More > Cellular Networks > Enhanced 4G LTE Mode. Should be on by default. Works fine for me, allows me to call and use data over LTE at the same time.
AT&T does not support VoLTE on non-AT&T phones, so your calls will always fall back to 2G/3G.
At this time, yes VoLTE does depend on a collaboration between the carrier and the OEM. Hopefully that doesn't remain the case.
xtermmin said:
I have Verizon. The phone supports and does indeed work on Verizon VoLTE. Settings > More > Cellular Networks > Enhanced 4G LTE Mode. Should be on by default. Works fine for me, allows me to call and use data over LTE at the same time.
AT&T does not support VoLTE on non-AT&T phones, so your calls will always fall back to 2G/3G.
At this time, yes VoLTE does depend on a collaboration between the carrier and the OEM. Hopefully that doesn't remain the case.
Click to expand...
Click to collapse
It was a huge fiasco for me with Verizon this week. One CSR told me that I needed a new SIM to get this feature. Local corporate Verizon store would not give me a sim because I was not adding a feature to my account and I wasn't buying anything. I end up talking to two senior level TSR representatives. One didn't really want to help me. The other one said she would submit a request to the "DSM" ( I may be spelling it wrong) department to have this feature turned on. She was supposed to call me back Friday and did not.
I am not wanting this for kicks, I can use this feature in my work. I tried the feature in Settings >> More >> and it does not show up.
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
strike3 said:
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
Click to expand...
Click to collapse
I will also add that for being treated so rudely this week, Verizon did give me a $100 bill credit, but I still have not resolve the issue at the heart of my frustration.
strike3 said:
I will also add that for being treated so rudely this week, Verizon did give me a $100 bill credit, but I still have not resolve the issue at the heart of my frustration.
Click to expand...
Click to collapse
As of Thursday morning -- I was not able to add the feature HD Voice to my account. Today I am. Problem solved. Phew!!!
strike3 said:
It was a huge fiasco for me with Verizon this week. One CSR told me that I needed a new SIM to get this feature. Local corporate Verizon store would not give me a sim because I was not adding a feature to my account and I wasn't buying anything. I end up talking to two senior level TSR representatives. One didn't really want to help me. The other one said she would submit a request to the "DSM" ( I may be spelling it wrong) department to have this feature turned on. She was supposed to call me back Friday and did not.
I am not wanting this for kicks, I can use this feature in my work. I tried the feature in Settings >> More >> and it does not show up.
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
Click to expand...
Click to collapse
Yeah, unfortunately not all CSRs are knowledgeable. Easier to turn to the Internet to look for help lol
Congrats on getting everything working!
I really wanted to US pre-order the G4 Plus 64 GB version and wanted to grab one on release day. I'm seeing way to many issues on connectivity, especially new customers. Verizon and AT&T would be new accounts for me. The issue of only a corporate store can hook up the phone with the rep placing the sim into a demo phone and things might work in a day or so by Moto rep on their main forum. For a $300 phone and a new service, case, screen protector that are all musts. They need to get their issues fixed. It wasn't a surprise this phone was coming out. I've been dealing with a junk no service at home scenario for 4 weeks now waiting on the G4 Plus. I work 12 hour shifts 3rd shift and I can't really find time to drive around back and forth and hope and pray a rep can do some twists and turns with a sim sadly
MustangLife03 said:
I really wanted to US pre-order the G4 Plus 64 GB version and wanted to grab one on release day. I'm seeing way to many issues on connectivity, especially new customers. Verizon and AT&T would be new accounts for me. The issue of only a corporate store can hook up the phone with the rep placing the sim into a demo phone and things might work in a day or so by Moto rep on their main forum. For a $300 phone and a new service, case, screen protector that are all musts. They need to get their issues fixed. It wasn't a surprise this phone was coming out. I've been dealing with a junk no service at home scenario for 4 weeks now waiting on the G4 Plus. I work 12 hour shifts 3rd shift and I can't really find time to drive around back and forth and hope and pray a rep can do some twists and turns with a sim sadly
Click to expand...
Click to collapse
This is an issue with Verizon, not with the phone. There isn't much Motorola can do about it besides get mad at Verizon.
There aren't any connectivity issues, the issue is rather with Verizon activating a new SIM card in the device. The workaround is not restricted to corporate stores, but corporate stores do give SIMs for free, while 3rd party authorized retailers make you pay for SIMs. If you're signing up for new service anyway, there's no need to drive around back and forth, just do it all in one go.
xtermmin said:
This is an issue with Verizon, not with the phone. There isn't much Motorola can do about it besides get mad at Verizon.
There aren't any connectivity issues, the issue is rather with Verizon activating a new SIM card in the device. The workaround is not restricted to corporate stores, but corporate stores do give SIMs for free, while 3rd party authorized retailers make you pay for SIMs. If you're signing up for new service anyway, there's no need to drive around back and forth, just do it all in one go.
Click to expand...
Click to collapse
I know the whole situation and all the options as you basically just re-worded what I said in a few sentences. I've been on the official Moto forums. Not everybody has a working g4 or g4 plus phone right now. It doesn't matter if the phone working on Verizon is a Motorola issure or a Verizon issue. You still can't order a phone and pop in a sim card with a new account and have a working phone. I haven't had to go to a cell phone store to get a phone working in 9 or 10 years maybe longer. Even from memory when the Samsung Blackjack, Moto Razr and 09 IPhone (3g or 3gs can't remember) was plug and play. 2016 buying a phone and having issues from day 1 can't be tolerated from me or anyone else. All these manufacturers, companies, etc are getting clumsy and lazy. Especially the last 2 years. There was a time you could buy a phone and it have no bugs whatsoever. I've owned many phones like this. Maybe 6-12 months issues start to happen. Everything is rushed, From planning to parts to google OS to the manufacturer to the provider. Something seems to always be incomplete. Like lets release 5.0 with a whole bunch of issues so we can get some money rolling in and just release a update when we can. Connectivity issue to me is the phone not connected. Doesn't matter if its a full moon the cause of it. I can't go to Sprint or T-Mobile because the service at home/work is minimal. Verizon is the king in my city and at&t second but at&t pre-paid doesn't have options like there post paid (wifi calling, volte, etc)
MustangLife03 said:
I know the whole situation and all the options as you basically just re-worded what I said in a few sentences. I've been on the official Moto forums. Not everybody has a working g4 or g4 plus phone right now. It doesn't matter if the phone working on Verizon is a Motorola issure or a Verizon issue. You still can't order a phone and pop in a sim card with a new account and have a working phone. I haven't had to go to a cell phone store to get a phone working in 9 or 10 years maybe longer. Even from memory when the Samsung Blackjack, Moto Razr and 09 IPhone (3g or 3gs can't remember) was plug and play. 2016 buying a phone and having issues from day 1 can't be tolerated from me or anyone else. All these manufacturers, companies, etc are getting clumsy and lazy. Especially the last 2 years. There was a time you could buy a phone and it have no bugs whatsoever. I've owned many phones like this. Maybe 6-12 months issues start to happen. Everything is rushed, From planning to parts to google OS to the manufacturer to the provider. Something seems to always be incomplete. Like lets release 5.0 with a whole bunch of issues so we can get some money rolling in and just release a update when we can. Connectivity issue to me is the phone not connected. Doesn't matter if its a full moon the cause of it. I can't go to Sprint or T-Mobile because the service at home/work is minimal. Verizon is the king in my city and at&t second but at&t pre-paid doesn't have options like there post paid (wifi calling, volte, etc)
Click to expand...
Click to collapse
The issue is not with Motorola, it's totally and completely an issue with Verizon's system. This issue affects any non-approved phone you bring to Verizon, not just the G4. You should really direct your complaints to Verizon, post on Verizon forums, etc. Motorola can't do anything about it, as they do not have access to Verizon's activation system.
Mobile hotspot
Does the mobile hotspot work out the box for folks with unlimited data or does it require rooting to disable the carrier check?
jables101 said:
Does the mobile hotspot work out the box for folks with unlimited data or does it require rooting to disable the carrier check?
Click to expand...
Click to collapse
I have a UDP, hotspot worked out of the box.
One last question, does data and voice work at the same time? It does with my moto pure, but not my nexus 5x.
jables101 said:
One last question, does data and voice work at the same time? It does with my moto pure, but not my nexus 5x.
Click to expand...
Click to collapse
Yes, it supports Verizon VoLTE (which enables simultaneous voice and data over LTE).
How was the problem solved? Having the similar issues.

Essential PH-1 on AT&T postpaid

If you are not on AT&T postpaid plans, then please refrain from posting. I had enough research that Sprint and T-Mobile are working fine with the phone with all the advanced connectivity options.
AT&T currently has a crappy insincere BYOD policy even though they said they welcome your device. Here's the link from AT&T website about the Essential PH-1.
https://www.att.com/plans/essential-phone.html
In reality, the Essential PH-1 on AT&T will be restricted to HSPA/UMTS for voice and LTE for data. Advanced connectivity options such as HD Voice, VoLTE and WiFi calling do not work on Essential PH-1. Looking around, the same frustrations do apply for others with unbranded phones from Google and OnePlus.
How does this differ from prepaid? I'm getting LTE+ and WiFi calling. Not getting Volte though. Would it say Volte up top of it's active during a call? I get HSPA during calls.
Sent from my PH-1 using Tapatalk
Airwolf79 said:
How does this differ from prepaid? I'm getting LTE+ and WiFi calling. Not getting Volte though. Would it say Volte up top of it's active during a call? I get HSPA during calls.
Click to expand...
Click to collapse
I don't think AT&T prepaid has any of the advanced connectivity options. How do you know WiFi calling is working for you? Having the option showed up in Settings->Wireless & Network does not imply it is working. Mine has the option, too, but placing or receiving calls still drop down to HSPA/UMTS. You can check what kind of network you used on placing/receiving calls by going into *#*#4636#*#* menu.
Mine stays on LTE during calls. You have to call them and give them your IMEI and let them provision it and then reboot your phone. Did it today, works great. Never tried prepaid, standard unlimited data family plan here.
SquireSCA said:
Mine stays on LTE during calls. You have to call them and give them your IMEI and let them provision it and then reboot your phone. Did it today, works great. Never tried prepaid, standard unlimited data family plan here.
Click to expand...
Click to collapse
I did.
When I got my Essential PH-1 from BestBuy, I even called up AT&T rep to get a new SIM card for the phone. I provided the phone make/model and IMEI to them, since my old SIM card from OnePlus X back in 2015 was not getting these advanced connectivity options. Essential tech support recommended that I obtained a new SIM card from AT&T. I am surprised that you were able to get this done over the phone with AT&T tech support without having a case opened and wait for another 9~11 business days.
My case is currently opened and expected to be resolved by 11/30/2017. I had threatened to move to T-Mobile if they did not escalate the resolution. Researching further, I have less hope that Essential PH-1 will be fully supported by AT&T BYOD in all the advanced connectivity options. And, I am not alone with such frustrations.
https://forums.androidcentral.com/google-pixel-2-pixel-2-xl/843382-psa-t-pixel-2-owners.html
https://forums.att.com/t5/Device-Features/Pixel-Pixel-2-VoLTE-Wifi-Calling-HD-Voice/td-p/5285018
https://forums.oneplus.net/threads/wifi-volte-calling-on-at-t.579611/
I am really after VoLTE, WiFi calling and HD Voice are nice to have. Essential PH-1 LTE HSPA/UMTS indoor reception seems to be poor compared to OnePlusX from where I live.
It all works fine here. Just had to provide the IMEI for them over the phone and reboot my PH-1 after. Getting all of these features on mine, no problem.
If you register the PH-1 IMEI to the SIM you will not get VoLTE on AT&T as it is not an AT&T carrier branded phone. AT&T reserves those features for their phones.
To get around that, register an IMEI from an AT&T carrier branded phone to the SIM. Then you will get VoLTE. Unfortunately WiFi calling does not work even though the option is available on the PH-1.
My SIM is registered with my old AT&T S8 IMEI. I'm still on LTE during a call and also get HD icon on the call screen for HD Voice call also.
Quick and easy test would be to take a friend's AT&T SIM and plug it in to verify VoLTE.
Sent from my PH-1 using Tapatalk
I never thought of that. Yeah, maybe the difference is that a lot of us had a SIM from a previous AT&T branded phone that we just tossed in here, so when we gave them our IMEI it all just worked.
If I had to ask them for a new SIM and told them it was for this phone, maybe it wouldn't?
SquireSCA said:
I never thought of that. Yeah, maybe the difference is that a lot of us had a SIM from a previous AT&T branded phone that we just tossed in here, so when we gave them our IMEI it all just worked.
If I had to ask them for a new SIM and told them it was for this phone, maybe it wouldn't?
Click to expand...
Click to collapse
Strange though. In my case I've never had an AT&T branded phone with this SIM and it all still works since getting them my IMEI. Every phone I've used has been bought outright from the given manufacturer.
Sent from my Essential PH-1 using Tapatalk
AT&T just closed my case with a disappointing response.
------ AT&T response ------
Regrettably, we do not support HD Voice/Wi-Fi Calling on non-AT&T Branded devices. As the device in use on the line is an unlocked non-AT&T branded device, we are unable to support those services on the device. We apologize for any inconvenience.
Thank you for choosing AT&T. We truly value and appreciate your business. If you have any further inquiries, please contact Customer Care at 1-800-331-0500 for assistance.
Justin H.
Billing Application Specialist
AT&T Customer Service
------ AT&T response ------
So for those of you who claimed VoLTE/Wi-Fi calling/HD Voice work on Essential PH-1, I would seriously doubt the validity of such claims. AT&T system is smart enough now to detect IMEI mismatch if you reuse existing SIM on AT&T branded phone. AT&T periodical system audits may disable such advanced connectivity options once it is flagged by the system.
kjliew said:
AT&T just closed my case with a disappointing response.
------ AT&T response ------
Regrettably, we do not support HD Voice/Wi-Fi Calling on non-AT&T Branded devices. As the device in use on the line is an unlocked non-AT&T branded device, we are unable to support those services on the device. We apologize for any inconvenience.
Thank you for choosing AT&T. We truly value and appreciate your business. If you have any further inquiries, please contact Customer Care at 1-800-331-0500 for assistance.
Justin H.
Billing Application Specialist
AT&T Customer Service
------ AT&T response ------
So for those of you who claimed VoLTE/Wi-Fi calling/HD Voice work on Essential PH-1, I would seriously doubt the validity of such claims. AT&T system is smart enough now to detect IMEI mismatch if you reuse existing SIM on AT&T branded phone. AT&T periodical system audits may disable such advanced connectivity options once it is flagged by the system.
Click to expand...
Click to collapse
Yes that's right, we're all lying. Dumbass.
Sent from my Essential PH-1 using Tapatalk
I know for a fact that I have HD voice. The dialer shows HD on some calls and doesn't on the others. When it doesn't, there is a sound quality difference.
The SIM that I'm using came from an AT&T branded HTC M8 which i l used on an M9 and then the 10... Now it's in the PH-1
Sent from my [device_name] using XDA-Developers Legacy app

OP6 work on ATT with VoLTE and HD Calling?

Does anyone who has this phone, use it on AT&T?
If so, does the VoLTE work? Meaning, when you make a call, does it do HD Calling? When on the call, does your cellular drop from LTE to HSPA?
I had to return my OP5T because it didn't support VoLTE, HD Calling, Wifi Calling, etc... Tried different SIM cards and IEMI's and nothing worked.
I mean, the phone worked, I could make calls and stuff, but it was like stepping back to 2012 where you couldn't do Voice and Data at the same time. The call quality was standard instead of high quality, and you couldn't keep your LTE signal while on a call, so if you were tethering at the time, it was like being on dial up.
Has this been addressed with the OP6, or is this still a limitation?
I have an Essential that I did not purchase through ATT, got it from Amazon Prime on sale for $399, and it supports VoLTE and HD Calling perfectly.
SquireSCA said:
Does anyone who has this phone, use it on AT&T?
If so, does the VoLTE work? Meaning, when you make a call, does it do HD Calling? When on the call, does your cellular drop from LTE to HSPA?
I had to return my OP5T because it didn't support VoLTE, HD Calling, Wifi Calling, etc... Tried different SIM cards and IEMI's and nothing worked.
I mean, the phone worked, I could make calls and stuff, but it was like stepping back to 2012 where you couldn't do Voice and Data at the same time. The call quality was standard instead of high quality, and you couldn't keep your LTE signal while on a call, so if you were tethering at the time, it was like being on dial up.
Has this been addressed with the OP6, or is this still a limitation?
I have an Essential that I did not purchase through ATT, got it from Amazon Prime on sale for $399, and it supports VoLTE and HD Calling perfectly.
Click to expand...
Click to collapse
I'm on AT&T and I'm getting my phone tomorrow, I will let you know.
ccic2491 said:
I'm on AT&T and I'm getting my phone tomorrow, I will let you know.
Click to expand...
Click to collapse
That would be awesome. With the 5T, I assumed that because the SIM card came right out of a phone that was provisioned for those things that it would just work, but it didn't. I tried calling customer service and had them try an IMEI from another phone that I owned, my backup phone that I know those services worked with, and it was no good.
Really hoping that the OP6 works with AT&T. Those two missing features are kinda important. If I can't tether my laptop from time to time and use it for work while on the phone... I can just do one or the other... be on the phone, or tether. then its a deal killer for me, which sucks because the OP phones really are amazing...
Oh well, maybe there is a PH-2 soon and that will give me some of the new specs and tech and still do all the things it needs to..
Def keep me posted. If the OP6 works for you I am ordering one the second I get confirmation. haha
SquireSCA said:
That would be awesome. With the 5T, I assumed that because the SIM card came right out of a phone that was provisioned for those things that it would just work, but it didn't. I tried calling customer service and had them try an IMEI from another phone that I owned, my backup phone that I know those services worked with, and it was no good.
Really hoping that the OP6 works with AT&T. Those two missing features are kinda important. If I can't tether my laptop from time to time and use it for work while on the phone... I can just do one or the other... be on the phone, or tether. then its a deal killer for me, which sucks because the OP phones really are amazing...
Oh well, maybe there is a PH-2 soon and that will give me some of the new specs and tech and still do all the things it needs to..
Def keep me posted. If the OP6 works for you I am ordering one the second I get confirmation. haha
Click to expand...
Click to collapse
I'll be honest with you, I'm not very optimistic. I have an unlocked S8 currently and I can't get VoLTE or HD calling. I also have an unlocked Moto X Pure and that has the same problem. I think it's AT&T that requires you have one of their phones to get those services. I'm hoping I'm wrong but my phone is due in tomorrow, I'll let you know.
To use VOLTE with ATT you normally have to be on their rom as VOLTE.
To experience HD Voice, both calling parties must:
Be within an AT&T HD Voice coverage area.
Both caller and receiver need to use an AT&T HD Voice-capable smartphone.
Have AT&T wireless service provisioned for AT&T HD Voice.
Insert the AT&T HD Voice SIM card that came with your device.
https://www.att.com/esupport/article.html#!/wireless/KM1046244
ccic2491 said:
I'll be honest with you, I'm not very optimistic. I have an unlocked S8 currently and I can't get VoLTE or HD calling. I also have an unlocked Moto X Pure and that has the same problem. I think it's AT&T that requires you have one of their phones to get those services. I'm hoping I'm wrong but my phone is due in tomorrow, I'll let you know.
Click to expand...
Click to collapse
Makes sense but I have hd calling and VoLTE with my Essential which is not an att phone.
I'm gonna say it won't work on ATT, the only bring your own device that works with it on ATT is iPhones, but VoLTE and VoWiFi work on T-Mobile with the OP6
Chris123NT said:
I'm gonna say it won't work on ATT, the only bring your own device that works with it on ATT is iPhones, but VoLTE and VoWiFi work on T-Mobile with the OP6
Click to expand...
Click to collapse
With Android 8.1, the Pixel 2 joined a short list of non-ATT-branded phones that work with ATT's VoLTE. I caved and bought the Note 8 in November coming from the Nexus 6P. Only for this to happen. I've been trying to see if the VoLTE is a software improvement in 8.1 or if this is strictly limited to the Pixel. I've not seen anything definitive yet.
https://www.androidcentral.com/pixel-2s-used-att-gain-hd-voice-oreo-81-update
SquireSCA said:
Makes sense but I have hd calling and VoLTE with my Essential which is not an att phone.
Click to expand...
Click to collapse
Well, I had my Moto X Pure on Verizon and it had VoLTE but when I switched to AT&T that option disappeared. I called them and asked them why that was and after 7 different people from 7 different countries, I was finally told it has to be AT&T phone. I'm sure there is some work around somewhere but we'll have to figure that out. I kind of remember something in the MXP forums about a work around, I'll see if I can find it this weekend.
I got my OP6. Out of the box Volte does not work. I rooted with Magisk and with a Volte enabler module I have HD voice/Volte working.
The module also adds settings for wifi calling, but that needs more than build prop edits to work.
apascual89 said:
I got my OP6. Out of the box Volte does not work. I rooted with Magisk and with a Volte enabler I have HD voice/Volte working.
The module also adds settings for wifi calling, but that needs more than build prop edits to work.
Click to expand...
Click to collapse
So a couple questions...
1) It says HD Calling, but more importantly, when you make a call, your cellular service stays on LTE, and doesn't drop to 3G or HSPA+?
2) How hard was it to root? Have not rooted in years, haven't felt the need, but maybe now that will change.
3) If you root, does that impact your ability to take OTA's and other OnePlus updates? I assume you rooted the stock ROM?
SquireSCA said:
So a couple questions...
1) It says HD Calling, but more importantly, when you make a call, your cellular service stays on LTE, and doesn't drop to 3G or HSPA+?
2) How hard was it to root? Have not rooted in years, haven't felt the need, but maybe now that will change.
3) If you root, does that impact your ability to take OTA's and other OnePlus updates? I assume you rooted the stock ROM?
Click to expand...
Click to collapse
1.It stays on LTE while on calls
2. I followed the steps listed in this thread and all good. https://forum.xda-developers.com/oneplus-6/how-to/oneplus-6-magisk-root-oos-5-1-5-t3794440
3. If you're rooted it will detect it and automatically download althea full update instead of an incremental update. Oneplus is very root friendly
apascual89 said:
1.It stays on LTE while on calls
2. I followed the steps listed in this thread and all good. https://forum.xda-developers.com/oneplus-6/how-to/oneplus-6-magisk-root-oos-5-1-5-t3794440
3. If you're rooted it will detect it and automatically download althea full update instead of an incremental update. Oneplus is very root friendly
Click to expand...
Click to collapse
Ah, so you just have to re-root each time? And you need root to enable VoLTE? It can't be done without root, at the diagnostic level, where you type in the code to the dialer to get into the hidden settings like some other phones do?
SquireSCA said:
Ah, so you just have to re-root each time? And you need root to enable VoLTE? It can't be done without root, at the diagnostic level, where you type in the code to the dialer to get into the hidden settings like some other phones do?
Click to expand...
Click to collapse
I tried the Dialer codes, but it wouldn't stick. There might be a way without root, I really didn't spend too much time trying it.
apascual89 said:
I tried the Dialer codes, but it wouldn't stick. There might be a way without root, I really didn't spend too much time trying it.
Click to expand...
Click to collapse
But easy to root, and root is required to run the VoLTE app? And that app is pretty simple?
Haven't done this stuff in a couple years, I am rusty. haha
SquireSCA said:
But easy to root, and root is required to run the VoLTE app? And that app is pretty simple?
Haven't done this stuff in a couple years, I am rusty. haha
Click to expand...
Click to collapse
Yeah easy. The thread I linked has the steps. Basically need an unlocked bootloader and working Fastboot setup. I would recommend reading that thread, or you can wait until twrp is released and that would be a little more straightforward process. Plus you would be able to make a backup in case anything goes wrong.
Either way feel free to reach out if you have issues
Sorry but if volte works with a people module why wouldn't it work straight out of the box?
Its like enabling something the phone is capable of?
The module is just a build.prop tweak...
apascual89 said:
I tried the Dialer codes, but it wouldn't stick. There might be a way without root, I really didn't spend too much time trying it.
Click to expand...
Click to collapse
Which dial codes have you tried?
Were you able to enabled it temporarily with those codes (say until the phone reboots)?
apascual89 said:
I got my OP6. Out of the box Volte does not work. I rooted with Magisk and with a Volte enabler module I have HD voice/Volte working.
The module also adds settings for wifi calling, but that needs more than build prop edits to work.
Click to expand...
Click to collapse
Which module did you use?
I am so torn... OP6with 6gb and 128gb will set me back almost $600... for $719 I can get a Galaxy s9 and Best Buy is throwing in a 128gb microsd card and Samsung wireless charger. Plus it will support VoLTE Out of the box and has a much better camera...

running ok on Verizon?

Hey all, considering getting a new phone, and this one seems like a beast. Currently have a pixel 2XL. On Verizon.
given that there aren't many choices for an unlocked bootloader on Verizon, how is this one running? Call quality okay? Any problems with the CDMA data? with all those things in mind, any advice on what model or what source I should use to purchase the phone? Thanks.
Running fine, the unlocked version works on all the carriers, popped a sprint Sim and it worked for 30 seconds before Sim locked up unforantly no support on sprint unless one plus 7 pro 5g. T-mobile was terrible what ever reason, full bars 1mb speeds or call couldn't be placed. Best place to buy is direct oneplus.com
Yes it does. Got mine from OnePlus website. But Id recommend looking into how to tweak the sim cards settings to work better on verizon. Once I did that, ive been getting way faster network speeds. If you need help doing that let me know
id love to know about the sim settings. im on verizon... phone works better than i thought it would. I expected more areas with poor to no reception... instead i basically get the same coverage i did with my s10, but if i can make it better, i sure want to.
thanks
spencbain said:
Yes it does. Got mine from OnePlus website. But Id recommend looking into how to tweak the sim cards settings to work better on verizon. Once I did that, ive been getting way faster network speeds. If you need help doing that let me know
Click to expand...
Click to collapse
Likewise I would love to hear the tweaks for Verizon.
There is no cdma data. I've not missed it much except in the forests of Oregon. Turning on roaming got me service though on the extended network.
WiFi calling and Verizon video chat doesn't work.
Other than the pixel, about the only other choice on Verizon would be an unbranded Moto.

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