Xperia Z5 series jack input issues - Xperia Z5 Q&A, Help & Troubleshooting

I decided to write a post here, on Z5 forum, because on Z5C section is dead.
I read many topics where people have the same problem as I do. My phone is a Z5 compact, but this problem have all Z5 series phones and many others from Sony.
Everything is presented in a movie. Sorry for my english.
Found someone so far a fix for this?

I have exactly the same issue with my desktop speakers on Z5 ( headset connected via Bluetooth).
I would appreciate to get a fix for this.
Gesendet von meinem E6653 mit Tapatalk

MKRashka said:
I have exactly the same issue with my desktop speakers on Z5 ( headset connected via Bluetooth).
I would appreciate to get a fix for this.
Gesendet von meinem E6653 mit Tapatalk
Click to expand...
Click to collapse
I use Roccat syva headphones to hear music, only one, that work, except this one from original box.

HP Desktop speakers: issued
Primax Desktop Speakers: issued
Supplied original Sony headphones: no issues
Beats Audio headset (from my old HTC Sensation Xe) no issues
Gesendet von meinem E6653 mit Tapatalk

someone? something?

This any help explaining the difference?

ricodredd said:
This any help explaining the difference?
Click to expand...
Click to collapse
it does not help, because i have for example 4 pairs of headphones with the same input and ONLY one of them work.. Same with aux cable

i have the exact same problem, but only when i plug it into my car. does it for like 5secs and just connects. but if i use headphone have never had a problem at all.
i figure since it only happens in my car im not overly fussed. usually takes the same amount of time to unlock my phone and start playing music, i use Shuttle so i set it to not auto start when headphones are plugged in.
im more annoyed that it has that notification that you cant get rid off!!! dont mind the headphones icon at the notification bar but just annoying that it stays in the notifications and you cant swipe to remove it.

I also have this problem with desktop speakers but never with headphones. Sometimes headphones will buzz a little when I spin the jack around but this is only temporary and if I blow into the headphone jack and put it in again there's no problem.

DuckDodger70 said:
i have the exact same problem, but only when i plug it into my car. does it for like 5secs and just connects. but if i use headphone have never had a problem at all.
i figure since it only happens in my car im not overly fussed. usually takes the same amount of time to unlock my phone and start playing music, i use Shuttle so i set it to not auto start when headphones are plugged in.
im more annoyed that it has that notification that you cant get rid off!!! dont mind the headphones icon at the notification bar but just annoying that it stays in the notifications and you cant swipe to remove it.
Click to expand...
Click to collapse
and no fix so far?..

If you wet the device, it can happen. Wait dry. If it are already dry, Wet the device again and wait to dry. The problem will be solved.

botanicfts said:
and no fix so far?..
Click to expand...
Click to collapse
not that i know of. like i said it only happens when i use my phone in my car and it only lasts for 5seconds and it goes away. so it doesnt really bother me as much.
when using headphones, like my sennheisers or my xiaomi's or the sony ones that came with the phone i dont get that issue.
but like i said im more annoyed with that stupid notification that just stays there when ever anything is plugged in =/

BR4DOKYBrazil said:
If you wet the device, it can happen. Wait dry. If it are already dry, Wet the device again and wait to dry. The problem will be solved.
Click to expand...
Click to collapse
I do not think that is hardware issue, because it's doesnt help me so far...

Related

Nexus 5 stuck in headset mode

Hey guys I need, some help. My nexus 5 is get stuck in headset mode. I dont know what to do, please help me.
Psp3004 said:
Hey guys I need, some help. My nexus 5 is get stuck in headset mode. I dont know what to do, please help me.
Click to expand...
Click to collapse
Please elaborate.
Sent from my Nexus 7
What to you mean???Elaborate what???
I am having this problem as well. After using my Bluetooth headset the volumes will not return to the levels I had without the Bluetooth headset connected. It also happens on my Galaxy Nexus running Kit Kat so I think it is an OS issue. I do notice that the volume icon that comes up on the screen when attempting to change the volume is different than normal as it doesn't have the 2 "soundwaves" coming out of it. I have yet to find a fix other than turning the phone off and back on.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Psp3004 said:
What to you mean???Elaborate what???
Click to expand...
Click to collapse
Please forgive my ignorance, but what is "headset mode"?
Sent from my Nexus 7
EDIT: nvm, I get it.
Google results suggest that the problem may be due to dirt in the jack.
I tried an app about a minute ago, that called SoundAbout and seems is a good temporary solution for the problem. If someone else tried something else and it worked for him please let me know.
PhilipTD said:
Please forgive my ignorance, but what is "headset mode"?
Sent from my Nexus 7
EDIT: nvm, I get it.
Google results suggest that the problem may be due to dirt in the jack.
Click to expand...
Click to collapse
I tried to clean it , but how much dust or dirt can get in the jack in 2 weak use....???
Psp3004 said:
I tried to clean it , but how much dust or dirt can get in the jack in 2 weak use....???
Click to expand...
Click to collapse
I agree, probably not dirt in your case. So, what do you think? RMA?
PhilipTD said:
I agree, probably not dirt in your case. So, what do you think? RMA?
Click to expand...
Click to collapse
I dont know, I think is a combination of a hardware and software issue. Maybe sth get contacted in jack and facted up my nexus.
My old Xperia randomly did this. Just keep plugging the headset in and out until it clears
Sent from my Nexus 5 using Tapatalk
I think it is a kitkat issue. I have the same problem but after a restart the problem is gone until i connect my headset again
Sent from my Nexus 5 using xda app-developers app
This same thing happens to me. Its weird whenever i connect my bluetooth the audio starts to come out of the device's earset (where you put your ear). I have to restart the phone to fix it until I connect a bluetooth again. When I use the volume buttons I see a different bar (like when you are on a call or something) instead of the bar to adjust ringtone's volume. It is super annoying. Sometimes music comes out of the speakers but if I open an app that speaks over bluetooth (waze for example) the music audio stops coming from the speakers and starts coming out the ear speaker on the phone..
What I do to replicate this is to connect a bluetooth headset. Turn on music (google music) open waze.. Audio starts coming out the ear speaker instead of the phones speaker..
Any fix??
Sent from my Nexus 5 using xda app-developers app
fireboypr said:
This same thing happens to me. Its weird whenever i connect my bluetooth the audio starts to come out of the device's earset (where you put your ear). I have to restart the phone to fix it until I connect a bluetooth again. When I use the volume buttons I see a different bar (like when you are on a call or something) instead of the bar to adjust ringtone's volume. It is super annoying. Sometimes music comes out of the speakers but if I open an app that speaks over bluetooth (waze for example) the music audio stops coming from the speakers and starts coming out the ear speaker on the phone..
What I do to replicate this is to connect a bluetooth headset. Turn on music (google music) open waze.. Audio starts coming out the ear speaker instead of the phones speaker..
Any fix??
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Try the app soundabout, but try to find the pro edition free.
bitdomo said:
I think it is a kitkat issue. I have the same problem but after a restart the problem is gone until i connect my headset again
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Did you find any other solutions for the problem?
I too have this issue. Same on two handsets. Connect to bluetooth and works fine. Disconnect and all future audio comes out of earpiece hole until you reboot and then back to the speaker.
Anyone found a solution for this? I have the same problem.
Workaround
Dakura said:
Anyone found a solution for this? I have the same problem.
Click to expand...
Click to collapse
I may have a workaround for this issue.
This problem has been driving me crazy. The first time after a reboot, my Nexus 5 connects to my car audio just fine via bluetooth. But after I shut the car off, the phone's speaker is turned off, and all audio plays through the earpiece. Additionally, the next time I try to connet to my car's Bluetooth, it will no longer play audio through the bluetooth connection (although I can still control the device via bluetooth).
Rebooting the phone fixes it, but it's a pain to always be turning the phone on and off, and if I'm already in my car, it won't re-establish the connection if I restart my phone while the car's still running.
I downloaded the free 'Fast Reboot' app, which essentially closes and restarts all core user processes. Sure enough, launching 'Fast Reboot' seems to fix the problem... at least until the next time I disconnect.
It seems something in Kit Kat is locking the audio to the earpiece after a bluetooth disconnect. I've got my fingers crossed that the upcoming Android update fixes this problem for good. :fingers-crossed:
In the meanwhile, let me know if Fast Reboot does the trick for you too.
Thanks for the workaround, it works well. I think google will fix this in the next update, it only says "Bluetooth fixes" right now but what else are they gonna fix? Well, i hope they will.

Bluetooth Audio Stutter

Please please help me - this is driving me nuts...
When playing back audio 90% of the time i will get an awful stuttering... it seems fine if i use wired audio
Sometimes it will work just fine, but most of the time it's really bad
I found somewhere online that seemed to link it to wifi scanning - i tried turning this off and it worked briefly, but then was back to how it was
Also, should probably add, it doesnt seem to matter what app I use - tried Spotify / Deezer / Google Music - all downloaded music
Any ideas?
Try to turn of bluetooth scanning. Go to Settings-> Location-> 3 dots
Furtzy said:
Try to turn of bluetooth scanning. Go to Settings-> Location-> 3 dots
Click to expand...
Click to collapse
Only tested for a couple of mins (as at my desk), but i think you may have solved it!!
Will update if i spot this issue again in real usage!!
vaderag said:
Only tested for a couple of mins (as at my desk), but i think you may have solved it!!
Will update if i spot this issue again in real usage!!
Click to expand...
Click to collapse
It doesn't. My location scanning is off from day one. Bt still stutters every once in a while.
Sent from my E6653 using Tapatalk
millicent said:
It doesn't. My location scanning is off from day one. Bt still stutters every once in a while.
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
Darn
So guessing there isn't a solution out there then?
There is a talk.sonymobile.com z5 suite thread on this issue, you might want to follow up hoping for a permanent fix. There are several more or less temporary solutions in the vein of just rebooting, rebooting to safe mode and back, or just clear all apps cache. Few questions for you, is it only aptx headphones or speakers with this issue or even regular bt? Is the stuttering new to MM or was it already in LP too?
Sent from my E6653 using Tapatalk
Phone is brand new so only ever used on MM
Rebooting fixed very briefly.
Headphones are not aptx to my knowledge - they were fairly cheap from Amazon, but worked absolutely fine on my last phone, so I know it's not them...
Well, on train now and apart from some very minor stutters (which are barely noticeable) this solution has fixed the issue!
Massive thanks for the suggestion and help!
Turning off location scanning (mine was never on) doesn't help me. I thought the last MM patch fixed it, but I was wrong. Also, I'm having a problem now where devices will connect, but I will simply not get any audio through those devices. I have to reboot the phone for it to work. I've already posted in sonymobile, but this'll do it. Anyone want to buy a mint condition green Z5?
So I maybe spoke too soon. It is definitely better, but not perfect... Def got a few serious crackles on the way home. I can probably live with it if it stays like this tho
The real solution is to keep posting on that relevant sonymobile thread and thus let Sony know we're not happy with this ongoing issue.
Sent from my E6653 using Tapatalk
Yep, def not fixed. Certainly miles better tho.
It's weird - it sounds like it's a strain issue (I.e. too many things running)/but I can be playing Lara Croft for 20mins with music and no stutter, but be messaging on WhatsApp and have it. Very very odd.
Will def post on the Sony Forums

Bluetooth issue

Does anyone have a bluetooth issue when listening to music through wireless headphones?
I have that issue with my XZ, when listening to music the music skips and such when having my phone in my right or left pants pocket down in waist height but if i have my phone in breastpocket in jacket it works like a charm.
This problem only occurs when outside and not inside.
I can´t explain what´s going on or is wrong.
P.S. I have the wireless Sony on-ear headphones that came with the phone when pre-ordered.
Well cant help with the error, but I can tell that its probably not an error of xz since it works like a charm for me!
When phone is in your pocket (if you have tight pants) the volume buttons might be pressed. One of the Android functions is hold volume button to skip the song.
Using my Sony XZ with jaybird wireless bluetooth in-ear headset almost a month now and never experienced issue described.
Possible faulty headset ?
pk-air said:
When phone is in your pocket (if you have tight pants) the volume buttons might be pressed. One of the Android functions is hold volume button to skip the song.
Click to expand...
Click to collapse
Isn't the long volume button press a custom ROM feature?
I ask because I was unaware of this feature on stock unrooted Sony... Please advise if you have a method for this.
Thanks
dillalade said:
Isn't the long volume button press a custom ROM feature?
I ask because I was unaware of this feature on stock unrooted Sony... Please advise if you have a method for this.
Thanks
Click to expand...
Click to collapse
Yes it is a custom feature. But it is Android and you never know why or why not something is happening. Especially if your phone works fine when in the chest pockets and suddenly skips songs when it is in the pants pocket. Maybe you have magic stick in there? lol :laugh: :laugh: :laugh: :laugh:
Maybe try playing with BT earbud settings if there is one.
It´s more like the signal get´s interrupted, like i have my xz in my pants pocket and i put my hand over the pocket the bluetooth signal gets disturbed or something like that and that even occurs when i turn my heard to the left with the phone in my pocket. I can´t really explain this phenomena.
It´s not like it changes the songs...
The bluetooth signal doesn´t seem stable to me from when i´m using my own phone!
I need to check with other headphones because i don´t belive my own body would block the bluetooth signal.
I have no problem with bluetooth on headphones or speaker bar. Standard try reset a phone or repair on PC companion
Wysłane z mojego F8331 przy użyciu Tapatalka
Have the same problem with my XZ and the media system in my Renault Clio. I think it may have started since I updated to Nougat
Well funny /not so funny thing I cant control PLAY/PAUSE, SKIP /BACK with the included Headphones for some reason!
I have no problem using bt speaker. I carried speaker around the apartment last night, phone stayed in my room with door closed and I had no interruptions whatsoever no matter where I am in the house. I assume your bt headphones are bad. Try resting your bt headphones before repairing your phone through the companion.
I have the exact same problem with my new XZs and my new h.ear MDR-100ABN, when the phone is in my pocket the music interrupts and turning my head left with my phone on the right pocket same problem, it's just signal, I don't know if there is any fix for this or not but I'm really disappointed, I hope is just a bug from the OS and not a hardware problem.

headphone jack stopped working

Hi Guys,
I am getting really annoyed with this problem because I have to use an alternate software, soundabout, just to get sound routed to the headphone/audio jack.
I am on the hunt for a resolution because.. well i dont need a reason! it should work!
I know it is a software related problem because an application can correct the sound.
help is much appreciated.. I am on the latest stock software
All I can think of is a fresh install. That really is a strange issue. Does that app recognize it when you pull out your headphone jack?
i do everything manually so I use the app to either route the sound to the jack or the speakers.. its really frustrating and has been a long standing issue from what I am researching but yet sony dont find it a common or important enough issue to fix -_-
Im doing a fresh OS repair
aadil7 said:
i do everything manually so I use the app to either route the sound to the jack or the speakers.. its really frustrating and has been a long standing issue from what I am researching but yet sony dont find it a common or important enough issue to fix -_-
Im doing a fresh OS repair
Click to expand...
Click to collapse
Please post an update if the software repair fixes this issue. My old Xperia P has this problem, i think one of the pins are broken so it does not recognize the headphone.
cizkek_ said:
Please post an update if the software repair fixes this issue. My old Xperia P has this problem, i think one of the pins are broken so it does not recognize the headphone.
Click to expand...
Click to collapse
Why dont you try soundabout app.. it may help you understand if it is a software bug or hardware issue
aadil7 said:
Why dont you try soundabout app.. it may help you understand if it is a software bug or hardware issue
Click to expand...
Click to collapse
I'm pretty sure that it's a hardware issue since inserting it in a certain way makes it work Thanks for the tip though, I didn't know such an app existed.
cizkek_ said:
I'm pretty sure that it's a hardware issue since inserting it in a certain way makes it work Thanks for the tip though, I didn't know such an app existed.
Click to expand...
Click to collapse
So you know the software repair did not work.. I am over Sony phones.. thought ide try them because theyre known for build quality but the camera performance and with little niggles coming about you end up appreciating the product samsung puts out even though they heat up considerably.
This happened on my Xperia Z5 Premium as well. There is no excuse from Sony. Previous devices have had this issue, they should learn from this and get it fixed.
I am moving to google pixel sony needs to get their act together ive spent 2-3 months with this phone and after initial hope that the update would make everything amazing.. it kind of did but the other problems and lack of a consistent camera is just not satisfactory.. I am sorry sony there is no excuse! you develop the sensors for most of the phones and you develop hardware in general.. great software compliments great hardware! headphone jack problem killed it for me
aadil7 said:
I am moving to google pixel sony needs to get their act together ive spent 2-3 months with this phone and after initial hope that the update would make everything amazing.. it kind of did but the other problems and lack of a consistent camera is just not satisfactory.. I am sorry sony there is no excuse! you develop the sensors for most of the phones and you develop hardware in general.. great software compliments great hardware! headphone jack problem killed it for me
Click to expand...
Click to collapse
It might just be a faulty device, why don't you consider getting it replaced at an authorized Sony Service Center.
Can you elaborate on the headphone jack issue?
I have been anxious to make the jump to the xz because my z3's headphone already needed repairing three times. The headphone jack is loose in the frame. First sounds starts to crackle and later on fails completely. Mic remote has issues too.
Sent from my D5803 using Tapatalk
Guids said:
Can you elaborate on the headphone jack issue?
I have been anxious to make the jump to the xz because my z3's headphone already needed repairing three times. The headphone jack is loose in the frame. First sounds starts to crackle and later on fails completely. Mic remote has issues too.
Sent from my D5803 using Tapatalk
Click to expand...
Click to collapse
the build is great it just stopped working.. i feel it is a software thing but unsure because after reflashing the os it still did not work. using the software tweak though it worked so its just strange
aadil7 said:
the build is great it just stopped working.. i feel it is a software thing but unsure because after reflashing the os it still did not work. using the software tweak though it worked so its just strange
Click to expand...
Click to collapse
After doing the following test I knew my z3c problem was hardware.
Open an audio recording app. I used Sony's.
Plug in a headphone with mic.
Start recording
Wiggle the jack in the socket
Listen to the recording.
If the wiggling has caused a crackling noise then you can be sure the jack socket is busted
Sent from my SGP611 using Tapatalk
So I was having a sound issue with my headphones as well. When I connected my headphones I would have audio for a second or two before the system reverted to using the built in stereo.
After contacting Sony's support they were able to determine the problem was that their smart connect app wasn't loaded. I had to re-download it from the play store and after a reset everything was perfect.
As I'm new I can't post a link to it but a quick search for "Sony Smart connect" on the play Store should find it. Hopefully this helps out.
Good
Guids said:
After doing the following test I knew my z3c problem was hardware.
Open an audio recording app. I used Sony's.
Plug in a headphone with mic.
Start recording
Wiggle the jack in the socket
Listen to the recording.
If the wiggling has caused a crackling noise then you can be sure the jack socket is busted
Sent from my SGP611 using Tapatalk
Click to expand...
Click to collapse
That is completely true since you can create crackling noises while everything still works like it should. You should listen to the recording and test if you can hear yourself, if not than there might be something wrong with it.
xperia xz jack problem after oreo
Darthshadow666 said:
So I was having a sound issue with my headphones as well. When I connected my headphones I would have audio for a second or two before the system reverted to using the built in stereo.
After contacting Sony's support they were able to determine the problem was that their smart connect app wasn't loaded. I had to re-download it from the play store and after a reset everything was perfect.
As I'm new I can't post a link to it but a quick search for "Sony Smart connect" on the play Store should find it. Hopefully this helps out.
Click to expand...
Click to collapse
I use my original Sony headphones that are in the box of the xperia xz tull the update of oreo they stop to be recognized from the phone, it's not hardware problem. Please fix this problem annoying problem this is every time after update of your software.

Bluetooth speaker issue

Since beginning when I owned the S8+ I discovered Bluetooth dosent play music on my little wireless speaker. I can connect headphones wireless but not speakers. It's first difficult to connect because the speaker doesn't show up in the list of connectable devices. And if it Shows up and I'm able to connect it dosent transfer any sound. Cool Bluetooth 5.0 dosent work very well
Just to see I tried pairing my bluetooth speaker with the S8+ and it wouldn't show up in the list, all that showed up was the car, watch and gear vr. A little more time today I'm going to look into this a little further.
ggrant3876 said:
Just to see I tried pairing my bluetooth speaker with the S8+ and it wouldn't show up in the list, all that showed up was the car, watch and gear vr. A little more time today I'm going to look into this a little further.
Click to expand...
Click to collapse
So it's not only my mobile I see
From0toHero said:
Since beginning when I owned the S8+ I discovered Bluetooth dosent play music on my little wireless speaker. I can connect headphones wireless but not speakers. It's first difficult to connect because the speaker doesn't show up in the list of connectable devices. And if it Shows up and I'm able to connect it dosent transfer any sound. Cool Bluetooth 5.0 dosent work very well
Click to expand...
Click to collapse
I have the S 8+
I have no issues with connecting
my Bluetooth.
Look at screenshot.
I have Bluetooth speakers, car radio
earbuds, Gear watch phones. etc.
No issues at all.
Attached list is just to demonstrate
Bluetooth 5.0 works fine for me.
Well the issue is not mainly because connection problems, it's more there is no music comming out of them. Btw the speaker is a xe mini capsule.
Gesendet von meinem SM-G955F mit Tapatalk
From0toHero said:
Well the issue is not mainly because connection problems, it's more there is no music comming out of them. Btw the speaker is a xe mini capsule.
Gesendet von meinem SM-G955F not Tapatalk
Click to expand...
Click to collapse
All devices in my post (snapshot,
listed above) plays music just fine.
No issues.
willcor said:
All devices in my post (snapshot,
listed above) plays music just fine.
No issues.
Click to expand...
Click to collapse
Great that you have no issues.
From0toHero said:
Great that you have no issues.
Click to expand...
Click to collapse
The point I'm trying to make is
that Bluetooth v 5.0 should /does /can
will / work , just fine.
I would say that either you have
disabled something or device
has faulty firmware
or may be a feature that's
disabled..?
Also so many other options "can "affect performance. /connections /music quality.
You could have compatibility
issues eg Bluetooth v4. 0, Bluetooth 4.1,
Bluetooth v 5.0 etc
Yeah i did understand what you mean from the start. And thank you for testing it
The point is there are some others who have the same issue like the poster before you. And I remember seeing in a other forum the same issue this was the reason I tried to connect the speaker. My headphones connected just fine and even sending and receiving files and alike is ok. It's just the mini speaker. No deal breaker btw it's a minor issue.
From0toHero said:
Yeah i did understand what you mean from the start. And thank you for testing it
The point is there are some others who have the same issue like the poster before you. And I remember seeing in a other forum the same issue this was the reason I tried to connect the speaker. My headphones connected just fine and even sending and receiving files and alike is ok. It's just the mini speaker. No deal breaker btw it's a minor issue.
Click to expand...
Click to collapse
Yes, just trying to get you on right track.
What Bluetooth version, does the mini speaker have.
Bluetooth v 3...? or Bluetooth
4.0 or 4.1 or 4.2
Most probably you have to Google
to see.
You will most likely find the "issue" is on mini speakers side, than phone.?
Anyway good luck.
Yeah will find out sooner or later what's up thanx mate

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