2nd Screen not showing with main off but shortcuts still active - AT&T LG V10

Just got the phone ,stock att, I already did factory reset it doesn't show 2nd screen when main off but the shortcuts still work(flashlight camera etc..). Could it be that it is super dim, anyway to change that ? It works normal with main screen on. I am on latest att update. I looked everywhere and didn't see anyone with similar issue that didn't get fixed by factory reset. Phone is unlocked also. Any ideas ?

Could you give a little more information about your problem?
The phone has a sensor that detects when you have a flip cover on and shuts off the second screen until you open it, so it could be there's something in front of it.
Another thing you can try is disabling Quick Cover in the settings if you don't have the official LG cover.
Sent from my LG-H900 using Tapatalk

Inquisitor956 said:
Could you give a little more information about your problem?
The phone has a sensor that detects when you have a flip cover on and shuts off the second screen until you open it, so it could be there's something in front of it.
Another thing you can try is disabling Quick Cover in the settings if you don't have the official LG cover.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
I tested that sensor with aida64 it seems to be working fine when I put my hand in front of it, also it doesn't show anything in front of it otherwise. I disabled the quick cover option and enabled it doesn't work either way. One thing I noticed that if I use quick cover case and open and close really fast I can see the 2nd screen being on for split second and then it goes black even though the shortcuts are still there.

aim1999x said:
I tested that sensor with aida64 it seems to be working fine when I put my hand in front of it, also it doesn't show anything in front of it otherwise. I disabled the quick cover option and enabled it doesn't work either way. One thing I noticed that if I use quick cover case and open and close really fast I can see the 2nd screen being on for split second and then it goes black even though the shortcuts are still there.
Click to expand...
Click to collapse
Ok. One last thing you should try is to go into settings, Second Screen, and toggle the two options in there. One should be for when the main screen is on, another for when it is off. Switch both of them off, then on, and restart the phone. If that doesn't work, perhaps there's something wrong with the screen.
Sent from my LG-H900 using Tapatalk

Inquisitor956 said:
Ok. One last thing you should try is to go into settings, Second Screen, and toggle the two options in there. One should be for when the main screen is on, another for when it is off. Switch both of them off, then on, and restart the phone. If that doesn't work, perhaps there's something wrong with the screen.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
Yeah did that, no difference.

aim1999x said:
Yeah did that, no difference.
Click to expand...
Click to collapse
Could you post an example of what exactly is happening? The second screen does have some issues, mainly light bleed, but that's something that is inevitable due to the manufacturing process. It could be a problem with the backlight, because as far as I know, the screens are independent and don't utilize the same backlight.
Sent from my LG-H900 using Tapatalk

Inquisitor956 said:
Could you post an example of what exactly is happening? The second screen does have some issues, mainly light bleed, but that's something that is inevitable due to the manufacturing process. It could be a problem with the backlight, because as far as I know, the screens are independent and don't utilize the same backlight.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
https://youtu.be/7XpASoy91dE
See the video.

aim1999x said:
https://youtu.be/7XpASoy91dE
See the video.
Click to expand...
Click to collapse
I see now. Does the signature show up or do neither of the options work?
I am not sure, but you could also try manually setting your clock and weather settings as well. It is definitely something software side.
Sent from my LG-H900 using Tapatalk

Inquisitor956 said:
I see now. Does the signature show up or do neither of the options work?
I am not sure, but you could also try manually setting your clock and weather settings as well. It is definitely something software side.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
Neither option work. Though like I said even though screen is dark if I swipe it to the left with main screen off the shortcuts do work. I want to think this is software issue, but then factory reset should have fixed it. With smart cover it will stay on for half a second and then go dark.

aim1999x said:
Neither option work. Though like I said even though screen is dark if I swipe it to the left with main screen off the shortcuts do work. I want to think this is software issue, but then factory reset should have fixed it. With smart cover it will stay on for half a second and then go dark.
Click to expand...
Click to collapse
Believe me, factory resetting a phone can fix many issues, but if 8ts a bug in the ROM itself, it won't fix that. It is a very strange issue, I admit. I don't know if the phone has a separate backlight for ambient display, but if the screen works when the device is unlocked, it should work when it is off.
My best recommendation for you is to exchange the phone if still under warranty. If you cannot do that, then perhaps try flashing another stock AT&T Rom. If you are unable to do that, then your best bet is to keep fiddling with settings to see if it gets fixed or not.
Sent from my LG-H900 using Tapatalk

Inquisitor956 said:
Believe me, factory resetting a phone can fix many issues, but if 8ts a bug in the ROM itself, it won't fix that. It is a very strange issue, I admit. I don't know if the phone has a separate backlight for ambient display, but if the screen works when the device is unlocked, it should work when it is off.
My best recommendation for you is to exchange the phone if still under warranty. If you cannot do that, then perhaps try flashing another stock AT&T Rom. If you are unable to do that, then your best bet is to keep fiddling with settings to see if it gets fixed or not.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
I did buy it on swappa. I do have the receipt from the person that bought it at att store (it was bought in december last year) however I am on cricket. I doubt att will help me. I may need to send it to LG as last resort. I was just hoping there is something else I can do. Could you point to a good guide regarding flashing a stock rom ? I haven't flashed anything in a while

aim1999x said:
I did buy it on swappa. I do have the receipt from the person that bought it at att store (it was bought in december last year) however I am on cricket. I doubt att will help me. I may need to send it to LG as last resort. I was just hoping there is something else I can do. Could you point to a good guide regarding flashing a stock rom ? I haven't flashed anything in a while
Click to expand...
Click to collapse
http://forum.xda-developers.com/lg-v10/general/guide-lg-v10-stock-firmware-to-stock-t3224170
I used this guide a quite some time ago when I was removing a rooted FW. I hope this can help.

I sent the phone to LG and they "repaired" it. They friggin replaced the lcd and obviously didn't test for the issue. It is still there. Question is should I return it again or should I try flashing it myself ?

aim1999x said:
I sent the phone to LG and they "repaired" it. They friggin replaced the lcd and obviously didn't test for the issue. It is still there. Question is should I return it again or should I try flashing it myself ?
Click to expand...
Click to collapse
Well, I flashed latest stock firmware using LGUP refurbish option and it didn't fix it. Does anyone have any other ideas ?

Well, I can tell you from experience that whomever received your device for repair probably didn't get all the information. He or she was probably told that there were issues with the screen and to just replace it, without anything else. This is what happens when you have a third party that doesn't understand much about the technology or the devices themselves transferring information between two points.
I can honestly tell you that if swapping out the display didn't fix your issue, there's not much to do about it. It's a shame though, because this is a great phone, and besides battery life, LG nailed pretty much every aspect of what a great phone is. I think your best best is to contact the original owner and notify them of the issue and work something out. Other than that, you can either keep using the device like it or switch to another phone.
Sent from my LG-H900 using Tapatalk

Related

[Q][Solved] Problems on Nexus S i9023

As the title suggests, I have a Nexus S i9023 (no root, perfectly clean) and the major problem is that i've upgrade the phone to ICS manually and now there are some things that don't work (recovery, light sensor, etc.). I know that there are a lot of threads like this, i know that the problem of the recovery is a problem of brightness, but i wanna know which ROM i've to flash. I'm using the build IML74K.
Another problem is that sometimes the keyboard freezes. Is it caused by the wrong build?
Which rom did you flash?
Try lastest version of ics
I'm using ICS 4.0.3, build IML74K, flashed manually.
Sent from my Nexus S using XDA App
alfax21 said:
I'm using ICS 4.0.3, build IML74K, flashed manually.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
I am using the same on my i9023 with no issues, only difference is I am rooted and have clockwork recovery. I suggest a re flash.
I'll try to re-flash the same ROM. If it won't work i'll root the phone and i'll flash CM9.
Anyway, how can i solve the problem of the keyboard? I don't think it's a problem of the build.
I've flashed the ROM for Nexus S i9023 two times but the problems still remain. Any suggestion?
alfax21 said:
I've flashed the ROM for Nexus S i9023 two times but the problems still remain. Any suggestion?
Click to expand...
Click to collapse
Only thing I can suggest is installing clockwork recovery, rooting etc and flashing another rom to see if the problem persists, if so then it probably a hardware issue.
Also where did you get the rom your flashing? There is a thread in the general section with the full rom package I used. Its on the first page at the mo.
Ok maybe there's no solution (i'm new in this forum so i can't post link as the one below):
code.google.com/p/android/issues/detail?id=23065&can=1&q=ics%20nexus%20s%20i9023%20recovery&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars
So I think it will be fixed in the next release. I ask confirmation if someone knows something.
CONTACTMC said:
Also where did you get the rom your flashing? There is a thread in the general section with the full rom package I used. Its on the first page at the mo.
Click to expand...
Click to collapse
Yeah, i've seen it. This one, right?
forum.xda-developers.com/showthread.php?t=1445635
alfax21 said:
Yeah, i've seen it. This one, right?
forum.xda-developers.com/showthread.php?t=1445635
Click to expand...
Click to collapse
Yeah that's the one, flash the full rom package. You may just have a corrupt .zip.
Alredy done two times, but the problem remains. Mmmh i don't think it's a corruption problem, i mean, i've tried to put the update in the phone from two PC.
Sent from my Nexus S using XDA App
Recovery: Known problem. Backlight stays off. Nothing you can do without unlocking your bootloader or rooting. Angle + lamp will show you what is on the screen.
Light Sensor: It's still buggy. With the phone locked, cover your hand over the light sensor (left of the ear piece while facing the phone). Hand still covering, unlock the phone. After a few seconds, remove your hand and face it under a light source. What i've noticed is it'll get brighter initially but refuse to darken again. Of course, you need to have Automatic brightness adjustment (just in case it isn't set to auto).
Unsure about your keyboard problem though, but it does like to stay open for longer than i'd like after going back to the home screen.
Harbb said:
Unsure about your keyboard problem though, but it does like to stay open for longer than i'd like after going back to the home screen.
Click to expand...
Click to collapse
Yeah, it remains open also after going back to the home screen, and it doesn't work. The only way is to crash it by going to the setting of the keyboard in the notifications.
alfax21 said:
Yeah, it remains open also after going back to the home screen, and it doesn't work. The only way is to crash it by going to the setting of the keyboard in the notifications.
Click to expand...
Click to collapse
Mine doesn't remain open though,. It just stays for say half a second, then animates away. Would be much more perfected if it went away while animating the previous window away, not a second later. I've not experienced the keyboard causing those kind of problems.
Might be wise to try SwiftKey or some other kind of keyboard alternative? That is easily enough to sway me away from stock.
Harbb said:
That is easily enough to sway me away from stock.
Click to expand...
Click to collapse
I agree. I'll wait for an Experimental Mod of CM9, then i'll root the phone.
Ok i'll make the thread as solved. I want to thanks Harbb for his help, i quote his post for those who will read this thread.
Harbb said:
Recovery: Known problem. Backlight stays off. Nothing you can do without unlocking your bootloader or rooting. Angle + lamp will show you what is on the screen.
Light Sensor: It's still buggy. With the phone locked, cover your hand over the light sensor (left of the ear piece while facing the phone). Hand still covering, unlock the phone. After a few seconds, remove your hand and face it under a light source. What i've noticed is it'll get brighter initially but refuse to darken again. Of course, you need to have Automatic brightness adjustment (just in case it isn't set to auto).
Click to expand...
Click to collapse
If you have problems (like the recovery one and the light sensor) with ICS 4.0.3, build IML74K, on your Nexus S i9023 there's nothing you can do, probably Google will fix it on his next update 4.0.5.
I'll just add that many custom ROMs allow light sensor manipulation. I hear there are great, working settings, its just the stock calibration that sucks. I've not tried this myself, but should be available in cm9, cna, etc.
..
Election Day said:
This is how I have my i9023 set up. These settings work very well, so feel free to use them.
Click to expand...
Click to collapse
Are these settings of the stock ROM?
..

[Q] Flickering Screen

Since yesterday, my screen has been flickering randomly, sometimes till the whole screen turns black. To resolve this, I have to do a battery pull and restart.
How can I go about checking if this is hardware or software? It doesn't happen on any specific app. But, if it's hardware then it wouldnt be good after a battery pull right?
Any advice or help is greatly appreciated. Thanks!
have you tried a different rom?
ranteo said:
How can I go about checking if this is hardware or software? It doesn't happen on any specific app. But, if it's hardware then it wouldnt be good after a battery pull right?
Click to expand...
Click to collapse
You could always do a full reset and see if that cures the issue.
However, just because a battery pull fixes it, that doesn't rule out hardware. The act of taking the cover off (assuming you're doing that), removing/replacing the battery, and putting the cover back on does jar the device a bit. If you've got a loose connection or cable going bad, that could be enough to coax it into working for a bit.
xmc wildchild22 said:
have you tried a different rom?
Click to expand...
Click to collapse
Yea, switched a different rom but still the screen flickers.
jonnycat26 said:
You could always do a full reset and see if that cures the issue.
However, just because a battery pull fixes it, that doesn't rule out hardware. The act of taking the cover off (assuming you're doing that), removing/replacing the battery, and putting the cover back on does jar the device a bit. If you've got a loose connection or cable going bad, that could be enough to coax it into working for a bit.
Click to expand...
Click to collapse
what do you mean by a full reset? Restore to stock rom?
After trial and error, I realize the screen flickering stops when the keyboard slides out. No screen flickers happen when the keyboard is slide out. Does this most definitely mean it is a hardware problem?
My screen was doing this yesterday as well. I'm thinking about going back to stock and getting it replaced since I also have a few dead pixels.
Sent from my HTC myTouch_4G_Slide using xda premium
2G1J said:
My screen was doing this yesterday as well. I'm thinking about going back to stock and getting it replaced since I also have a few dead pixels.
Sent from my HTC myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
Actually, how do you go back to stock? I did factory reset in settings, but after reboot, my software version still shows virtuous inquisition under the build number. How actually do I go back to stock?
ranteo said:
Actually, how do you go back to stock? I did factory reset in settings, but after reboot, my software version still shows virtuous inquisition under the build number. How actually do I go back to stock?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=17424340&postcount=24
2G1J said:
http://forum.xda-developers.com/showpost.php?p=17424340&postcount=24
Click to expand...
Click to collapse
any one have a fix yet for this ???
If it's any similar to the HTC mytouch 3g slide, it sounds like your flex cable is about to go out. If you have a warranty, back it up and get it replaced. If not, back it up and upgrade or try to replace the flex cable. Good luck.
Sent from my XT1053 using xda app-developers app

Should I get a replacement phone?

So I have had my s3 since around the 10th and I've loved it so far. Lately I have been having issues that surly aren't annoying but on the other hand im not exactly sure if a software update would fix anyone of these things. As of now I am not rooted at all and everything is stock. These are my main problems for the phone
1.) While texting on stock messaging app (I just love the stock app) the keyboard constantly freezes up while im texting
2.) Screen flickers yet not too drastically
3.) For some reason when I try to set my custom vibration pattern it only stays as the basic call vibration and only changes when im getting a phone call.
Like I said these issues really aren't drastic and im not sure if it really warrants a replacement phone at all. I talked to the VZW tech support and she said that its up to me really because I am deff able to get one for these issues. The only thing that made me have second thoughts was the fact that she said most likely im getting a "certified like new phone" meaning that its basically been used before and im not sure if I should really trust it. Anyways im really on the fence about this so if anyone can give me some in sight id really appreciate it.
ps: I did factory resets and everything and it still has not fixed these issues
blackguy101 said:
So I have had my s3 since around the 10th and I've loved it so far. Lately I have been having issues that surly aren't annoying but on the other hand im not exactly sure if a software update would fix anyone of these things. As of now I am not rooted at all and everything is stock. These are my main problems for the phone
1.) While texting on stock messaging app (I just love the stock app) the keyboard constantly freezes up while im texting
2.) Screen flickers yet not too drastically
3.) For some reason when I try to set my custom vibration pattern it only stays as the basic call vibration and only changes when im getting a phone call.
Like I said these issues really aren't drastic and im not sure if it really warrants a replacement phone at all. I talked to the VZW tech support and she said that its up to me really because I am deff able to get one for these issues. The only thing that made me have second thoughts was the fact that she said most likely im getting a "certified like new phone" meaning that its basically been used before and im not sure if I should really trust it. Anyways im really on the fence about this so if anyone can give me some in sight id really appreciate it.
ps: I did factory resets and everything and it still has not fixed these issues
Click to expand...
Click to collapse
Sounds like something isn't right and about to go bad to me. I'd call VZW support and see if they will replace it.
Did you reflash stock image from Samsung site? I would try that before taking a chance of getting a CLN phone for the same reasons as you.
Sent from my SCH-I535 using xda premium
HHF2 said:
Did you reflash stock image from Samsung site? I would try that before taking a chance of getting a CLN phone for the same reasons as you.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
How do I go about that? im a noob flasher haha
HHF2 said:
Did you reflash stock image from Samsung site? I would try that before taking a chance of getting a CLN phone for the same reasons as you.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
They already confirmed that they are able to do so
Go-to the development sub forum and read the stickies. If it is your first time, I would even print them out and follow the instructions step by step.
Sent from my SCH-I535 using xda premium
HHF2 said:
Go-to the development sub forum and read the stickies. If it is your first time, I would even print them out and follow the instructions step by step.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
Ok thanks ill do just that. My final question now is does this count as rooting my phone? just in case I do end up sending back my phone I dont want there to be any problems with it
Turn off Settings | Display | Auto adjust screen tone to address the flicker problem.
The keyboard is probably searching predictive text; I've only used the stock KB for a few minutes. Wife and I use SwiftKey without any problems (including right now).
I have vibration disabled completely, so I can't even guess on that one (I can't even find the option you're talking about and I know I've seen it before!)
blackguy101 said:
So I have had my s3 since around the 10th and I've loved it so far. Lately I have been having issues that surly aren't annoying but on the other hand im not exactly sure if a software update would fix anyone of these things. As of now I am not rooted at all and everything is stock. These are my main problems for the phone
1.) While texting on stock messaging app (I just love the stock app) the keyboard constantly freezes up while im texting
2.) Screen flickers yet not too drastically
3.) For some reason when I try to set my custom vibration pattern it only stays as the basic call vibration and only changes when im getting a phone call.
Like I said these issues really aren't drastic and im not sure if it really warrants a replacement phone at all. I talked to the VZW tech support and she said that its up to me really because I am deff able to get one for these issues. The only thing that made me have second thoughts was the fact that she said most likely im getting a "certified like new phone" meaning that its basically been used before and im not sure if I should really trust it. Anyways im really on the fence about this so if anyone can give me some in sight id really appreciate it.
ps: I did factory resets and everything and it still has not fixed these issues
Click to expand...
Click to collapse
reason #2 is enough to try and get it swapped.
That is a hardware issue, and will only get worse.
I have had a dozen smartphones, and anything that CONNECTS stuff (headphone jack to the motherboard, cables connecting screens etc) only get worse until they stop working entirely.
Good luck!
blackguy101 said:
Ok thanks ill do just that. My final question now is does this count as rooting my phone? just in case I do end up sending back my phone I dont want there to be any problems with it
Click to expand...
Click to collapse
Flashing the stock image through Odin is not the same as rooting your phone. It would not trip the flash counter so you could still return it if you wish.
stevenjcampbell said:
reason #2 is enough to try and get it swapped.
That is a hardware issue, and will only get worse.
Click to expand...
Click to collapse
If it is a hardware issue and not the setting I mentioned, I agree, definitely return it without hesitation.
Rolo42 said:
If it is a hardware issue and not the setting I mentioned, I agree, definitely return it without hesitation.
Click to expand...
Click to collapse
Ya thanks for the suggestion I tried changing the setting yet the flicker isn't going away. Like I said its nothing big and if you aren't paying attention it isn't really that apparent it is there but your right I think I better exchange it before anything happens thanks for all the advice =)

Touchscreen doesn't work for first few seconds

This was one of the similar threads found, but it didn't give me a solution. I messed around with the different CPU governor's but none of them solve my problem. When I unlock the phone, it doesn't respond well to my touch for a few seconds. I'm using CM10 and I've never had this problem before. It only came up recently when I replaced my lcd and digitizer because I was having touchscreen problems. Now the problems are mostly gone except at the lock screen. I've tried 3 different roms (one was a Sense 3.6 rom) and they all had this problem. Outside of the lock screen, it mostly worked well except inside the "phone app" in the sense rom. I called someone and they didn't hear it ringing, so it went to voicemail. I didn't want to record a message so I pressed end call like 30 times but it didn't work until i took out the battery. It happens in CM10 too, but its not as bad, usually ends the call after the 3rd or 4th time.
To troubleshoot the problem, I turned on "Show touches-show visual feedback for touches" under Developer options. I also made this video so you guys can see what it looks like.
Ir0nMa1deN said:
This was one of the similar threads found, but it didn't give me a solution. I messed around with the different CPU governor's but none of them solve my problem. When I unlock the phone, it doesn't respond well to my touch for a few seconds. I'm using CM10 and I've never had this problem before. It only came up recently when I replaced my lcd and digitizer because I was having touchscreen problems. Now the problems are mostly gone except at the lock screen. I've tried 3 different roms (one was a Sense 3.6 rom) and they all had this problem. Outside of the lock screen, it mostly worked well except inside the "phone app" in the sense rom. I called someone and they didn't hear it ringing, so it went to voicemail. I didn't want to record a message so I pressed end call like 30 times but it didn't work until i took out the battery. It happens in CM10 too, but its not as bad, usually ends the call after the 3rd or 4th time.
To troubleshoot the problem, I turned on "Show touches-show visual feedback for touches" under Developer options. I also made this video so you guys can see what it looks like.
Click to expand...
Click to collapse
Take a look at this thread, maybe it helps. I would say update your firmware to 3.33, and try cleaning and pulling out the gray pin on the back of the phone. Hope it helps
Did you replace the digitizer yourself? If yes, I'd go back and make sure nothing is wrong. Make sure everything is properly put back together. Hope this helps. best wishes.
Sent from my HTC Sensation using xda premium
realsis said:
Did you replace the digitizer yourself? If yes, I'd go back and make sure nothing is wrong. Make sure everything is properly put back together. Hope this helps. best wishes.
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
I did replace it myself and I think that's probably the problem but my dad is refusing to help me take it apart again. We're going to go to a cell phone repair store to see if they can give us some advice, then he'll probably agree to open it up again and see what's going on.
Ir0nMa1deN said:
I did replace it myself and I think that's probably the problem but my dad is refusing to help me take it apart again. We're going to go to a cell phone repair store to see if they can give us some advice, then he'll probably agree to open it up again and see what's going on.
Click to expand...
Click to collapse
It looks like you've opened 2 treads for the same problem, so here's what I answered you earlier - http://forum.xda-developers.com/showpost.php?p=34955821&postcount=3
Ah yes, I made some new discoveries since then and I forgot to check on that thread so I ended up making a new one. The digitizer/lcd I bought is supposedly new, and it's the one that says HTC in the middle (no T-Mobile logo on the side) I'm updating Cyanogen Mod to the newest version and flashing new firmware, so if that doesn't fix it then that'll rule out software issues. After that, I'll re-install the lcd/digitizer and see if I can get it to work.
Also, you said "when you change displays it's never the same as the original" I've been looking through hundreds of forums and many people have successfully replaced their screen only for the problem to come back again a few weeks later. I'm thinking it has something to do with static buildup caused by third-party batteries or chargers, as seen in this thread that i forgot to mention. I've changed my charger so all that remains is taking apart the screen again.
Thanks to dennis8, my screen is now fixed. He linked me to this thread and it worked right away after that. Finally my freaking phone works :laugh::laugh::laugh::laugh::laugh::laugh::laugh:
Ir0nMa1deN said:
Thanks to dennis8, my screen is now fixed. He linked me to this thread and it worked right away after that. Finally my freaking phone works :laugh::laugh::laugh::laugh::laugh::laugh::laugh:
Click to expand...
Click to collapse
glad for you man:good:

Note 5 won't respond to touches unless restarted

Hopefully someone can help me with this.
I am having an issue with my phone where the top left corner does not want to respond unless I restart the phone. This happens a completely random times and I am unable to pinpoint it. It all started the other day when the update came out. I have format my phone I have used Samsung smart switch to reinstall the OS and issue keeps coming back. I'm also having the same issue towards the bottom where are Google now application launcher is located. If you are using TouchWiz it is in the middle of the message app when I press the area it doesn't do anything unless I press to the right of it. I have turned on developer tools and selected show touches. I can see the touches and everything looks like it should work but the OS doesn't do anything. Once I reboot everything goes back to normal. When this happens I am unable to hit back on applications such as Gmail and I have to use a physical button to go back.
Phone is completely stock and had not been rooted.
Has anyone else had this issue?
Thanks for your help
Admin can you please move to Q&A thread please. I realized I posted in the wrong spot.
This has also happened to me and I'm on a custom rom. Mind you, my screen was replaced not long ago because of stuck pixels, and I thought this could be problem with the new screen. Not sure what is happening, though.
I found on another forum that it had to do with Samsung pay and when that corner stops working for me I force stop the pay and pay framework and it stays working again
Sent from my SM-N920T using Tapatalk
dcasey627 said:
I found on another forum that it had to do with Samsung pay and when that corner stops working for me I force stop the pay and pay framework and it stays working again
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Awesome, going to disable it all together for now. Hopefully they fix it. Only reason I haven't rooted yet is Samsung pay.
Thank you @dcasey627
laristech said:
Awesome, going to disable it all together for now. Hopefully they fix it. Only reason I haven't rooted yet is Samsung pay.
Thank you @dcasey627
Click to expand...
Click to collapse
I wasn't able to figure out how to disable it so I have to go in a couple times a day to stop it
Sent from my SM-N920T using Tapatalk
dcasey627 said:
I wasn't able to figure out how to disable it so I have to go in a couple times a day to stop it
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I use this https://play.google.com/store/apps/details?id=com.ospolice.packagedisablerpro
It's less than 2 bucks and doesn't require root. (can't use with root anyways) It can disable any app including the Tmobile my account app.
Best 2 bucks I've spent.
Perfect! Thank you very much
Sent from my SM-N920T using Tapatalk
I'm actually currently having this same exact problem. The thing that confused me was that it's the top left corner, no matter your screen orientation. Meaning it MUST be something OS related. But now I'm hearing Samsung Pay is the culprit? It's never caused this before until today...
dcasey627 said:
I found on another forum that it had to do with Samsung pay and when that corner stops working for me I force stop the pay and pay framework and it stays working again
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Briankbl said:
I'm actually currently having this same exact problem. The thing that confused me was that it's the top left corner, no matter your screen orientation. Meaning it MUST be something OS related. But now I'm hearing Samsung Pay is the culprit? It's never caused this before until today...
Click to expand...
Click to collapse
Well, wasn't Samsung Pay. I had both disabled and the issue came up today. I tried to figure out which app it was but I couldn't figure it out. I went to my recent apps and forced closed each one but the left corner was still messed up. I couldn't get it back until I restarted.
Others are having the same issues on reddit.
https://www.reddit.com/r/tmobile/comments/3yd0k9/issues_with_note_5_do_i_go_to_the_store/
https://www.reddit.com/r/galaxynote5/comments/3y4fhm/after_update_on_tmobile_screen_partially_not/
https://www.reddit.com/r/galaxynote5/comments/3ydl9h/upper_left_hand_corner_of_screen_becomes/
laristech said:
Well, wasn't Samsung Pay. I had both disabled and the issue came up today. I tried to figure out which app it was but I couldn't figure it out. I went to my recent apps and forced closed each one but the left corner was still messed up. I couldn't get it back until I restarted.
Click to expand...
Click to collapse
When I force close them I also Uninstall the updates and clear the cache. That always seems to fix it for me.
Sent from my SM-N920T using Tapatalk
dcasey627 said:
When I force close them I also Uninstall the updates and clear the cache. That always seems to fix it for me.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I just uninstalled, clear cached, and and restarted. I'll see if it comes back. Thanks for your update.
Glad to know the problem is possibly a widespread one so Samsung has a better chance at fixing this.
Briankbl said:
Glad to know the problem is possibly a widespread one so Samsung has a better chance at fixing this.
Click to expand...
Click to collapse
Yeah hopefully. T-mobile said all updates come from Samsung so they can't do anything but exchange the phone. Someone on reddit said he exchanged his phone and the issue came back. Plus, they send you a refurbish sometimes.
laristech said:
Yeah hopefully. T-mobile said all updates come from Samsung so they can't do anything but exchange the phone. Someone on reddit said he exchanged his phone and the issue came back. Plus, they send you a refurbish sometimes.
Click to expand...
Click to collapse
It's an irritating problem, for sure, but not enough to go through all that. I'm just gonna wait it out for that Marshmallow update in January.
I'm having the same issue. I thought it was my phone and was about to contact tmobile about sending a replacement. Glad to know it's not just me. Looks like I'll just wait until the next update.
And I don't think it's Samsung Pay since I'm rooted and don't even have it installed
laristech said:
Hopefully someone can help me with this.
I am having an issue with my phone where the top left corner does not want to respond unless I restart the phone. This happens a completely random times and I am unable to pinpoint it. It all started the other day when the update came out. I have format my phone I have used Samsung smart switch to reinstall the OS and issue keeps coming back. I'm also having the same issue towards the bottom where are Google now application launcher is located. If you are using TouchWiz it is in the middle of the message app when I press the area it doesn't do anything unless I press to the right of it. I have turned on developer tools and selected show touches. I can see the touches and everything looks like it should work but the OS doesn't do anything. Once I reboot everything goes back to normal. When this happens I am unable to hit back on applications such as Gmail and I have to use a physical button to go back.
Phone is completely stock and had not been rooted.
Has anyone else had this issue?
Thanks for your help
Click to expand...
Click to collapse
I had the same issue. I called tmobile and they were useless. Phone is stock and not rooted. Mine would happen and id reset the phone, it would be good for a few hours and then happened again. At first I thought it may be my case touching a part of the screen since the phone has such thin bezels. It wasn't the problem. I decided to do a factory reset and I've been good for 5 days now. I used Samsung pay before the reset and still use it now.
---------- Post added at 10:21 PM ---------- Previous post was at 10:18 PM ----------
Kirollos11 said:
I had the same issue. I called tmobile and they were useless. Phone is stock and not rooted. Mine would happen and id reset the phone, it would be good for a few hours and then happened again. At first I thought it may be my case touching a part of the screen since the phone has such thin bezels. It wasn't the problem. I decided to do a factory reset and I've been good for 5 days now. I used Samsung pay before the reset and still use it now.
Click to expand...
Click to collapse
Prior to the factory reset, I also tried clearing catch and didn't work.
Kirollos11 said:
I had the same issue. I called tmobile and they were useless. Phone is stock and not rooted. Mine would happen and id reset the phone, it would be good for a few hours and then happened again. At first I thought it may be my case touching a part of the screen since the phone has such thin bezels. It wasn't the problem. I decided to do a factory reset and I've been good for 5 days now. I used Samsung pay before the reset and still use it now.
---------- Post added at 10:21 PM ---------- Previous post was at 10:18 PM ----------
Prior to the factory reset, I also tried clearing catch and didn't work.
Click to expand...
Click to collapse
Yeah, they were useless for me too. I'm chatting with Samsung support via FB but they don't have any idea either. I've tried everything as well. I'm really out of options at this point. Sometimes when I clear everything from recent apps it starts working again but when I clear the same apps via force quit it doesn't work. I cant' figure out which app is causing it.
Samsung support is having me run my phone in safe mode for a few hours to see if the issues comes back. They're trying to see if it's a built in app or third party one.

Categories

Resources