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Fingerprint Manager Crash

I recently bought my Xperia Z5 from ebay and the first thing im trying to do is set up the fingerprint scanner.
I get to the "The sensor is located on the power button..." then click *GOT IT*.
The "Lets start" page flashes up for a split second then it seems to crash back to the Security page

Repair your phone with pc companion.

gm007 said:
Repair your phone with pc companion.
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Just tried it, no luck

Which Z5 do you have? Was it bought from an American or European seller ?
It could also be the reason it was being sold if it wasn't sold as new. It should however be covered by warranty, check your coverage in the support section of settings.
If bought as new contract seller and see if you can get a replacement. If that's not an option contact Sony and set up a repair either in a Sony store or over the phone.
Sent from my Nexus 6P using Tapatalk

nookcoloruser said:
Which Z5 do you have? Was it bought from an American or European seller ?
It could also be the reason it was being sold if it wasn't sold as new. It should however be covered by warranty, check your coverage in the support section of settings.
If bought as new contract seller and see if you can get a replacement. If that's not an option contact Sony and set up a repair either in a Sony store or over the phone.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I have the E6653 and I knowingly bought it in a "Used" condition.
Strangely enough, it says the warranty is valid until 2018
I'll give sony a call and see if they have any suggestions.
Thanks for the help!

Where i can find an A8 (2018) with 64 GB capacity

Hi,
in some tests and reviews they are talking about devices with 64GB internal storage capacity. But if i search for it, it's almost impossible to find offers. I found two offers. Both sellers present phones with EAN 8801643085445. Can somebody confirm this capacity?
Thanks in advance
*edit*
After a long search i found it. Samsung sells the Galaxy A8 with 64 GB in middle east. I have no clue why it's restricted to this region.
Here's the number: SM-A530FZKGXSG
Here's the samsungpage: (i am not allowed to post as new member)
There are some sellers which import it to europe. But i have no experiences in warranty. 4G shall work...
I ordered one piece with crossed fingers and hope it works. At least, I hope the post will help somebody, who is searching for it too

Hi there!
I was looking for the same model and have realized the same thing you've found.
About availability, I found it on eBay. Where did you find it?
About warranty, if you need local warranty, you have to buy it into your country.
If you're ok with European warranty, it has to be sold by an European entity with rights to do so.
If you don't care about warranty, well you can get it whenever you like it.
I'm seriously thinking in trying to understand in how to keep it under the 32Gb
Sent from my SM-G950F using Tapatalk

Hi Pirata, Here are my experiences:
I ordered it on ebay. There are some sellers which are specialized in grey imports Some of them offer a one year warranty. I paid 345€.
As opportunity there's a onlinestore called techinthebasket. They deliver from GB. But you have to pay a fee of 20 €, if you want send the phone back.
No import fee as long as they deliver from european country. Most of them deliver from GB as long as GB is part of EU ^^
At least, every A8 with 64GB is imported from Middle East I bet. Its working with european simcards. I readed to start the phone without simcards (also to install updates and doing resets). If the phone is resetting with simcards, the country ID (MID/MID/MID) will be changed and as a result you don't get updates anymore.
I am very happy with this phone. Its a big boost in compilation to my old Honor 5X
It's unique here... and it's mine ^^

BotoxxotoB said:
Hi Pirata, Here are my experiences:
I ordered it on ebay. There are some sellers which are specialized in grey imports Some of them offer a one year warranty. I paid 345€.
As opportunity there's a onlinestore called techinthebasket. They deliver from GB. But you have to pay a fee of 20 €, if you want send the phone back.
No import fee as long as they deliver from european country. Most of them deliver from GB as long as GB is part of EU ^^
At least, every A8 with 64GB is imported from Middle East I bet. Its working with european simcards. I readed to start the phone without simcards (also to install updates and doing resets). If the phone is resetting with simcards, the country ID (MID/MID/MID) will be changed and as a result you don't get updates anymore.
I am very happy with this phone. Its a big boost in compilation to my old Honor 5X
It's unique here... and it's mine ^^
Click to expand...
Click to collapse
Hi there and thank you for sharing your experience.
I have some questions regarding your post. Please let me know.
You say that the shop you mention imposes you to pay €20 in case you need to send back phone for any reason.
Do you know why about that?
You say that they deliver from GB. Can you tell me if the invoice is from GB or from some other EU county or worldwide country?
Where have you read about the fact of not turning on the device for the first time, or reset to default, or wipe, or update the device with the ota updates with the local European sim card inserted?
Which should be the correct procedure for using a 64Gb A8 in Europe? Simply do those four things I mentioned all without any sim inside?
Do you know why about that? What are the precise consequences of doing that with the sim inside? Only not receiving otas updates? Is there a return back possibility, or if I forget to remove the sim card and do one of those things the phone ends up in not receiving any ota updates, not even if I wipe everything away with no sim inserted and start all over again??
Thank you very much.
Sent from my SM-G950F using Tapatalk

it seems, the online store techinthebasket provides a german and an english page. The return-fee of 20€ is noticed at the german page only. I don't know the reason. At least I didn't bought it there.
The update policy of Samsung is pretty annoying. If they don't sell officially a phone in a country, they don't provide software updates. When you insert the simcard before you start the phone first, it will recognize its a different simcard and ask you to restart for configuration. This "configuration" will change the language and countrysettings. Once it's changed, theres only the opportunity to flash a stockrom.
There are several german threads because it's not selled official here.
greetz

BotoxxotoB said:
it seems, the online store techinthebasket provides a german and an english page. The return-fee of 20€ is noticed at the german page only. I don't know the reason. At least I didn't bought it there.
The update policy of Samsung is pretty annoying. If they don't sell officially a phone in a country, they don't provide software updates. When you insert the simcard before you start the phone first, it will recognize its a different simcard and ask you to restart for configuration. This "configuration" will change the language and countrysettings. Once it's changed, theres only the opportunity to flash a stockrom.
There are several german threads because it's not selled official here.
greetz
Click to expand...
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So wait a minute...if I start the phone for the first time without sim, once I insert it, it changes configuration and since that time on I will no longer ota updates????
Sent from my SM-G950F using Tapatalk

When you start the phone first time with inserted simcard, it will ask for a restart. You can skip and ignore it.
If you allow the restart / configuration, then you are in danger to not get Ota-updates anymore. That's why it's recommended to remove simcards when you reset or update

BotoxxotoB said:
When you start the phone first time with inserted simcard, it will ask for a restart. You can skip and ignore it.
If you allow the restart / configuration, then you are in danger to not get Ota-updates anymore. That's why it's recommended to remove simcards when you reset or update
Click to expand...
Click to collapse
So first boot, reset or update better to do without sim cards inserted, and every time I get an ota update, remove all sim before applying the update.
Is this correct?
Sent from my SM-G950F using Tapatalk

That's right

I bought in eBay the 64 gb model and I've got 2 OTA updates with the SIM inserted, one of them oreo. I live in Spain.
Enviado desde mi SM-A530F mediante Tapatalk

I have the middle east version and it's globally unlocked, has original warranty, supports LTE/4G, has 64/4 gb, and just received the latest oreo update.
If you have any questions I'll be glad to help you.

BaraaModallal said:
I have the middle east version and it's globally unlocked, has original warranty, supports LTE/4G, has 64/4 gb, and just received the latest oreo update.
If you have any questions I'll be glad to help you.
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Click to collapse
Somewhere over the rainbow
Literally, you can only get it in one country and i think that is china

Ehm, no. The last time I searched for this phone I found it in online stores of the middle east. Also my phone software version is tagged with MID/MID/MID

UK Provider branding / bloatware

Was trying to get a 432 EU model of the Pro 20, but after a price cut in the UK to £669 I bought a CLT L09 C782 SIM free.
I have a week to decide if it is OK and I had read about the branding issue once a SIM is added. I'm on Vodafone and when I put the SIM in (after seeing what the system looked like without) there was minimal branding.
My Vodafone, Start and Vodafone SIM manager. The first two I was able to uninstall conventionally and I see little trace of Vodafone on the device (no splash screen on boot) just Provisioning Service and the SIM manager.
Am I missing something as it still feels like I'm only sharing my phone with Google & Huawei, not really Vodafone so much?
What branding issues are UK owners experiencing?

I, too am on Vodafone.
The branding causes no issues whatsoever. Google Chrome browser will initially direct you to the Vodafone home web page but this can be changed in the browser settings.
The big problem with this model of the p20 pro is that it is some way behind other models with software updates.
Sent from my [device_name] using XDA-Developers Legacy app

the biggest branding issue is for users on the three network where they update the boot animation with the three logo which could possibly have an affect on resale value (not sure how much as Huawei's have very poor resell value compared to other devices) - the other issue is the updates as the network operator has to authorise these meaning we are way behind on updates compared to other models.

walkerx said:
the biggest branding issue is for users on the three network where they update the boot animation with the three logo which could possibly have an affect on resale value (not sure how much as Huawei's have very poor resell value compared to other devices) - the other issue is the updates as the network operator has to authorise these meaning we are way behind on updates compared to other models.
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Thankfully the latest update removed the boot screen branding so that was a bonus.

DaveP2611 said:
Thankfully the latest update removed the boot screen branding so that was a bonus.
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You must be lucky then if on 3 and boot screen branding been removed as mine is still there..
Sent from my Huawei P20 Pro using XDA Labs

walkerx said:
You must be lucky then if on 3 and boot screen branding been removed as mine is still there..
Sent from my Huawei P20 Pro using XDA Labs
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Yeah with Three, CLT-L09 8.1.0.130(C782)

It could be that the dual sim model CLT-L29 8.1.0.131(C782) doesn't get the branding removed

walkerx said:
It could be that the dual sim model CLT-L29 8.1.0.131(C782) doesn't get the branding removed
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Ah yes maybe as mine was originally an unlocked (for Vodafone via CPW)

DaveP2611 said:
Ah yes maybe as mine was originally an unlocked (for Vodafone via CPW)
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i also have the unlocked mate 10 pro from CPW and that was rebranded to three with no change when updated.

Thanks for the info. I think I like the phone enough to stick with it.
CPW advised that as it was SIM free the updates would come from Huawei, not Vodafone. I doubted that at the time.
Is it Huawei or Vodafone who are responsible for the slow release schedule of 782 firmware?
Currently the phone is on 130, what is the latest build for the 782 and how behind the 432 is it?

finkle said:
Thanks for the info. I think I like the phone enough to stick with it.
CPW advised that as it was SIM free the updates would come from Huawei, not Vodafone. I doubted that at the time.
Is it Huawei or Vodafone who are responsible for the slow release schedule of 782 firmware?
Currently the phone is on 130, what is the latest build for the 782 and how behind the 432 is it?
Click to expand...
Click to collapse
the network operator is responsible, they inform huawei if the update can be released. I had the same from CPW and when tried raising as a complaint that when they sell these they are not informing customers they will be rebranded, they didn't give a hoot about it and when spoke to CA they said the consumer has to prove they were mis-sold. So litterally nothing you can do about it.
I'm now opposed to buying from CPW or a subsidiary in the future because of their attitude towards customers.
According to Huawei to get a phone that updates from them, you need to buy it from someone who does not provide mobile contracts, but you can't guarantee you will get a non C782 model

This is the only phone I have ever bought (buy all mine outright and unlocked...usually from CPW or Amazon) that has EVER relied on a network releasing an update for an unlocked phone... so, even though this phone is unlocked, I am still waiting on three network to wheeze out an update every 3 months....whereas it should come direct from Huawei.... this is insanity. Every other phone I have bought (many) has always been miles in front of the networks... this is one of the reasons I buy unlocked phones !!!
I can confirm that these updates come from the network operator, because I have pulled the sim out before powering up... checked for updates on wifi… nothing.... pop the sim back in, power up, and there is an update....form three.
So, Huawei, you have shot yourself in the foot with the C782 (and its garbage update policy) in the UK...seriously considering flashing the C432 firmware... and I'm not really into that, but would give it a go...

falsivas said:
This is the only phone I have ever bought (buy all mine outright and unlocked...usually from CPW or Amazon) that has EVER relied on a network releasing an update for an unlocked phone... so, even though this phone is unlocked, I am still waiting on three network to wheeze out an update every 3 months....whereas it should come direct from Huawei.... this is insanity. Every other phone I have bought (many) has always been miles in front of the networks... this is one of the reasons I buy unlocked phones !!!
I can confirm that these updates come from the network operator, because I have pulled the sim out before powering up... checked for updates on wifi… nothing.... pop the sim back in, power up, and there is an update....form three.
So, Huawei, you have shot yourself in the foot with the C782 (and its garbage update policy) in the UK...seriously considering flashing the C432 firmware... and I'm not really into that, but would give it a go...
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Click to collapse
i buy all mine unlocked when I can afford it as i don't want them branding by the network or reliant on them for updates - my Mate 10 Pro from CPW has this problem and CPW won't do anything as Huawei say they sell the unlocked ones which is same as the network versions - if CPW had told me at time of purchase I would not have bought it, but you can't do anything about it as you have to prove they never told you and that you felt misled when buying it.

OnePlus 7 Pro 5g (EE UK) - Battery drain

Hi all,
I am currently on the right mood to bring it back on Monday.
NO APPS installed except WhatsApp and drains battery like hell.
Doesn't get to 6hrs screen time.
Disabled dc dimming, wifi scan and everything else the web might have mentioned about saving battery.
Even blocked Google Play Services from accessing gps (as last test).
Apparently there is no app sucking more than the others, it is just what you use that drains way too much battery.
FYI I am in London with no 5g coverage (north London), no network switch issues, indeed.
Last update has been installed.
Give your thoughts.
Fast-ip

Hi,
I'm in Manchester, but only issue I have had is lack of dual SIM function. Does yours have dual SIM? Thanks in advance.

No dual SIM here.
What about your battery?
Could you publish your screen on time etc?

Mine suffered from lots of phantom touches, requiring multiple reboots and was also single SIM.
I also complained to EE as they said on their website that the phone shipped with USB-C headphones, but nothing was included in the box.
...Mine has already been sent back; it's simply not worth the cost at the moment with the flakey camera, phantom touches & the relative lack of 5G coverage (I'm in West London so don't get 5G unless at work)

I phoned them this morning and they told me that the handset can be returned only IF has been pre-ordered. If bought in-store while it was in stock (test in store for them), then there is no 14/30 days return policy. Who did you buy it? Pre-order or store?
fast-ip

fast-ip said:
I phoned them this morning and they told me that the handset can be returned only IF has been pre-ordered. If bought in-store while it was in stock (test in store for them), then there is no 14/30 days return policy. Who did you buy it? Pre-order or store?
fast-ip
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Mine was a pre-order, but also via their website, which means they have to honour the 14 days distance selling rules, even on an upgrade

If you're desperate to return, just say you are unhappy with the coverage. The store will then return it for you.

The fact that their is no dual SIM support is ridiculous. Battery life has been ok-ish for me, not great but not the worst I've seen. I missed the part on the EE website where it said "USB type-c headphones included" I might complain about that too. But for me, it's just the lack of clarity as to whether we can flash the latest firmware version from the OnePlus website as no sod knows who actually supports the device...EE or OnePlus...
Sent from my [device_name] using XDA-Developers Legacy app

At the end the situation got dramatically better switching to Nova Launcher. Unfortunately I don't want to root to drill down further but for now it is ok.
Hope that in future releases they fix its launcher.

i not had any issues with the 5g version apart from the general 7 Pro issues of ghost touch
only other issue I have is OnePlus alarm clock does not ring so have to use google clock

speedyjay said:
The fact that their is no dual SIM support is ridiculous. Battery life has been ok-ish for me, not great but not the worst I've seen. I missed the part on the EE website where it said "USB type-c headphones included" I might complain about that too. But for me, it's just the lack of clarity as to whether we can flash the latest firmware version from the OnePlus website as no sod knows who actually supports the device...EE or OnePlus...
Sent from my [device_name] using XDA-Developers Legacy app
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Click to collapse
The no dual sim is due to X50, you may have noticed every Qualcomm 5G device is single sim. It was exactly the same when 4G launched.

denco1 said:
The no dual sim is due to X50, you may have noticed every Qualcomm 5G device is single sim. It was exactly the same when 4G launched.
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Click to collapse
yup people dont read up and then complain
nothing to do with EE or OnePlus.
What OP could have done is use google's esim capability.
It worked on Pixel 2 on EE.

Nekromantik said:
yup people dont read up and then complain
nothing to do with EE or OnePlus.
What OP could have done is use google's esim capability.
It worked on Pixel 2 on EE.
Click to expand...
Click to collapse
Sadly they couldn't have done that on the 5G model either. No dual sim is a technical limitation of Qualcomms first gen 5G modems.

denco1 said:
Sadly they couldn't have done that on the 5G model either. No dual sim is a technical limitation of Qualcomms first gen 5G modems.
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Click to collapse
esim is not same as dual sim
pixel 2 xl is single sim phone but supports esim so you can load a business number as a ESIM and switch in OS to other sim.

Nekromantik said:
esim is not same as dual sim
pixel 2 xl is single sim phone but supports esim so you can load a business number as a ESIM and switch in OS to other sim.
Click to expand...
Click to collapse
Sorry missed the point of your original post. Yes OnePlus could have chosen that option, although I don't believe there's much demand for a non DSDS solution. Might as well just swap physical sims in such circumstances.

Re dual sim- is it something that a dual sim adapter can fix? Or does this mean the hardware itself does not support dual sim? Could replacing ee-locked firmware with unlocked firmware fix it?

stuclark said:
Mine suffered from lots of phantom touches, requiring multiple reboots and was also single SIM.
I also complained to EE as they said on their website that the phone shipped with USB-C headphones, but nothing was included in the box.
...Mine has already been sent back; it's simply not worth the cost at the moment with the flakey camera, phantom touches & the relative lack of 5G coverage (I'm in West London so don't get 5G unless at work)
Click to expand...
Click to collapse
Hey, I pre-ordered as well but i cant find where on the website it mentioned the usb-c headphones, could you share the link please?
Also, my battery life seems fine to be honest, however, my internet simply does not work. It is constantly disconnecting and i dont know if anybody else is also experiencing this problem.

so just to confirm the phone does not have dual sim ability when purchased on EE?
I thought all oneplus devices were unlocked and came with the ability to use 2 sims.
The last oneplus phone i purchased i got from O2 and this was dual sim and unlocked.
can someone please clarify

hpsauce37 said:
so just to confirm the phone does not have dual sim ability when purchased on EE?
I thought all oneplus devices were unlocked and came with the ability to use 2 sims.
The last oneplus phone i purchased i got from O2 and this was dual sim and unlocked.
can someone please clarify
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Click to collapse
The 5g version from anywhere doesn't have dual sim due to the radio (from what I have read from every ones comments)

exxpired said:
The 5g version from anywhere doesn't have dual sim due to the radio (from what I have read from every ones comments)
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Click to collapse
thanks for the reply
hope this does not mean that the phone from EE does not come with all their junk installed on it also and cant be unlocked to use on another network

Pixel 3a xl

Good day I would like some assistance regarding a pixel 3a xl
I purchased one om ebay with out reading the fine print and its locked to t mobile
I amd from south africa is there any software or can anything be done to get the phone working in my country
I hope I posted in the rigth section

Abdulkzn said:
Good day I would like some assistance regarding a pixel 3a xl
I purchased one om ebay with out reading the fine print and its locked to t mobile
I amd from south africa is there any software or can anything be done to get the phone working in my country
I hope I posted in the rigth section
Click to expand...
Click to collapse
Have you tried this?
https://www.t-mobile.com/support/de...pixel-3a/mobile-device-unlock-google-pixel-3a

I have tried that even tried speaking to t mobile directly the consultant told me immediately she cannot assist and when I request the u lock it says unlock failed permanently and temporarily

Sounds to me as though the phone was purchased at through T-Mobile and sold before being paid off. It's pretty much a blacklisted IMEI.

Yeah I think so to so I'm looking for a solution as to remove t mobile from the phone