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Firmware and other updates on unlocked phones

I'm not quite sure how this works. I bought my phone from mobiles.co.uk who are part of CPW whose phones are pretty much always carrier unlocked. I bought it with and have inserted a vodafone SIM. I have been on CLT-L09 8.1.0.103(C782) since the beginning. Am I reliant on Voda pushing firmware and other updates (such as Android upgrades and security) or will some come directly from HUAWEI?
I seem to remember on a previous phone I had that you could force a manufacturer update by taking the SIM out. Its all a bit confusing for someone with such a small brain

You can use Firmware Finder (for Huawei phones) on the Play Store to check for updated firmware if your phone doesn't kick them in. It basically connects directly to the Huawei servers and checks, then gives you some options to download if your phone is signed off for that update.

In Firmware Finder (for Huawei phones) the P20 Pro isn't available at the moment

Rheumatoid said:
I'm not quite sure how this works. I bought my phone from mobiles.co.uk who are part of CPW whose phones are pretty much always carrier unlocked. I bought it with and have inserted a vodafone SIM. I have been on CLT-L09 8.1.0.103(C782) since the beginning. Am I reliant on Voda pushing firmware and other updates (such as Android upgrades and security) or will some come directly from HUAWEI?
I seem to remember on a previous phone I had that you could force a manufacturer update by taking the SIM out. Its all a bit confusing for someone with such a small brain
Click to expand...
Click to collapse
r u sure you not on 102(C782 - Europe)?, I have raised query with Huawei regarding the firmware updates as it seems ultrahd playback for netflix and amazon video do not work on our model, but do on the 106(C432 - Europe, Spain, France) version, so if they provide any info will let you know

walkerx said:
r u sure you not on 102(C782 - Europe)?, I have raised query with Huawei regarding the firmware updates as it seems ultrahd playback for netflix and amazon video do not work on our model, but do on the 106(C432 - Europe, Spain, France) version, so if they provide any info will let you know
Click to expand...
Click to collapse
Definitely 103 (C782)

Rheumatoid said:
Definitely 103 (C782)
Click to expand...
Click to collapse
so you're on a later version than others who got it directly from Three
Does Amazon and Netflix in HD/HDR/4K work on that release

walkerx said:
so you're on a later version than others who got it directly from Three
Does Amazon and Netflix in HD/HDR/4K work on that release
Click to expand...
Click to collapse
I'm on 103 too (UK Three Network - Ordered via Mobiles.co.uk)
Netflix doesn't show any HD/4K shows

DaveP2611 said:
I'm on 103 too (UK Three Network - Ordered via Mobiles.co.uk)
Netflix doesn't show any HD/4K shows
Click to expand...
Click to collapse
I guess all mobiles.co.uk (and possibly all CPW group) might be on the same as they are not network locked / dependent?

Rheumatoid said:
I guess all mobiles.co.uk (and possibly all CPW group) might be on the same as they are not network locked / dependent?
Click to expand...
Click to collapse
probably correct, but amazon ultrahd works fine on the mate 10 pro which is C782 and also on three, so hoping we get this working for the p20 pro as same phone, just improved ai, camera and dolby atmos
---------- Post added at 12:25 PM ---------- Previous post was at 12:00 PM ----------
had an update from huawei clt-l29 8.1.0.107b(C432) has been officially released, they did state my C782 should receive this update, so asked them to clarify, as bad if the C782 is being left behind and is relying on Three to release the updates

DaveP2611 said:
I'm on 103 too (UK Three Network - Ordered via Mobiles.co.uk)
Netflix doesn't show any HD/4K shows
Click to expand...
Click to collapse
walkerx said:
probably correct, but amazon ultrahd works fine on the mate 10 pro which is C782 and also on three, so hoping we get this working for the p20 pro as same phone, just improved ai, camera and dolby atmos
---------- Post added at 12:25 PM ---------- Previous post was at 12:00 PM ----------
had an update from huawei clt-l29 8.1.0.107b(C432) has been officially released, they did state my C782 should receive this update, so asked them to clarify, as bad if the C782 is being left behind and is relying on Three to release the updates
Click to expand...
Click to collapse
So I guess back to my original question. Are we reliant on the network operator pushing these updates (even though our phones are not locked to them or use network configured firmware) or will they come direct from HUAWEI?

Rheumatoid said:
So I guess back to my original question. Are we reliant on the network operator pushing these updates (even though our phones are not locked to them or use network configured firmware) or will they come direct from HUAWEI?
Click to expand...
Click to collapse
i've raised this with Huawei in my reply and also questioned thois on three's facebook page

walkerx said:
i've raised this with Huawei in my reply and also questioned thois on three's facebook page
Click to expand...
Click to collapse
It is a bit confusing as to how this all works. I understood that for some things like wifi calling a phone needed network specific firmware but you wouldn't get this with an unlocked phone from CPW and we have the same firmware on different operators. Not tried wifi calling on voda on mine but see some guy on another thread has an issue and is on the same as us.

Rheumatoid said:
It is a bit confusing as to how this all works. I understood that for some things like wifi calling a phone needed network specific firmware but you wouldn't get this with an unlocked phone from CPW and we have the same firmware on different operators. Not tried wifi calling on voda on mine but see some guy on another thread has an issue and is on the same as us.
Click to expand...
Click to collapse
this is reply I got from Huawei when my unlocked sim-free Mate 10 Pro purchased via CPW was rebranded with the 3 logo
the Mate 10 Pro version sold in Carphone Warehouse is the open market version and it is exactly the same one sold by H3G. The software version is also the same, however, this will be customized to the relevant operator depending on the SIM card that is inserted in the device for the very first time. This customization is irreversible as per the operator's requirement, however, the device will maintain its SIM Free status.
One of the reasons behind it is to ensure the 4G/Wi-fi calling feature will be enabled on these devices. As you may know this option is not available on the unbranded/open market devices, as it requires network customization.
Click to expand...
Click to collapse
And this will be the same as the P20 Pro, I still don't know why they say the version sold by CPW and H3G is the open market version, while later they say the wifi calling is on unbranded/open market devices, which suggests that the version sold by CPW are infact branded devices.
this is the reply to my post on Three's Facebook page
we'll have to approve any updates before release to ensure reliability and good performance on our network. This may be why you're seeing different firmware updates on Three branded and non Three branded phones. We'll always approve updates just as soon as we can!
Click to expand...
Click to collapse
so if your phone has been branded by Three (included sim-free purchased devices) then they will be releasing the updates, which is probably why we are behind on C782 devices

I just received my handset from EE. I'm on CLT-L09 8.1.0.103(C782). No updates available.

So the phone is, effectively, permanently branded by the first sim card inserted? I noticed that mine keeps a folder of O2 apps after a factory reset since that was the first sim card inserted. Fortunately VOLTE works with an EE sim too.

David Horn said:
So the phone is, effectively, permanently branded by the first sim card inserted? I noticed that mine keeps a folder of O2 apps after a factory reset since that was the first sim card inserted. Fortunately VOLTE works with an EE sim too.
Click to expand...
Click to collapse
Well thats CPW phones with Voda, 3 and EE SIMS in all running 103(C782). I wonder why non of them have been upgraded with any network specific firmware to enable wifi calling etc. non of it makes sense to me.

Rheumatoid said:
Well thats CPW phones with Voda, 3 and EE SIMS in all running 103(C782). I wonder why non of them have been upgraded with any network specific firmware to enable wifi calling etc. non of it makes sense to me.
Click to expand...
Click to collapse
I bought mine from mobiles.co.uk and have been using it with an EE sim from day 1. WiFi calling worked immediately with no manual intervention required and I'm on the same .103 firmware as everyone else. I guess all mobiles.co.uk/CPW phones will be on the same firmware until our current carriers approve the next update, right?

Rheumatoid said:
Well thats CPW phones with Voda, 3 and EE SIMS in all running 103(C782). I wonder why non of them have been upgraded with any network specific firmware to enable wifi calling etc. non of it makes sense to me.
Click to expand...
Click to collapse
If u insert 3 sim first it would rebrand with 3 logo before their wifi calling worked.
If network providers can enable wifi calling on iPhones with a simple notification update, then not sure why the same can't be done on android.
I'm sick of network operators rebranding phones without our consent, especially on devices purchased sim free and unlocked.
Also if CPW phones are on 103(C782) then you would expect same when got from Three, but ours are on older update 102(C782).
Sent from my Huawei P20 Pro (CLT-L29) using Tapatalk

Anyone know if there is a specific network sim that can be inserted which doesn't 'brand' the phone?
I have a three sim, but prefer to avoid the three branding as it may impact it's resale value

walkerx said:
If u insert 3 sim first it would rebrand with 3 logo before their wifi calling worked.
If network providers can enable wifi calling on iPhones with a simple notification update, then not sure why the same can't be done on android.
I'm sick of network operators rebranding phones without our consent, especially on devices purchased sim free and unlocked.
Also if CPW phones are on 103(C782) then you would expect same when got from Three, but ours are on older update 102(C782).
Click to expand...
Click to collapse
I wish three would hurry their backsides up and at least update to 103, they are always late to the party.

Where i can find an A8 (2018) with 64 GB capacity

Hi,
in some tests and reviews they are talking about devices with 64GB internal storage capacity. But if i search for it, it's almost impossible to find offers. I found two offers. Both sellers present phones with EAN 8801643085445. Can somebody confirm this capacity?
Thanks in advance
*edit*
After a long search i found it. Samsung sells the Galaxy A8 with 64 GB in middle east. I have no clue why it's restricted to this region.
Here's the number: SM-A530FZKGXSG
Here's the samsungpage: (i am not allowed to post as new member)
There are some sellers which import it to europe. But i have no experiences in warranty. 4G shall work...
I ordered one piece with crossed fingers and hope it works. At least, I hope the post will help somebody, who is searching for it too

Hi there!
I was looking for the same model and have realized the same thing you've found.
About availability, I found it on eBay. Where did you find it?
About warranty, if you need local warranty, you have to buy it into your country.
If you're ok with European warranty, it has to be sold by an European entity with rights to do so.
If you don't care about warranty, well you can get it whenever you like it.
I'm seriously thinking in trying to understand in how to keep it under the 32Gb
Sent from my SM-G950F using Tapatalk

Hi Pirata, Here are my experiences:
I ordered it on ebay. There are some sellers which are specialized in grey imports Some of them offer a one year warranty. I paid 345€.
As opportunity there's a onlinestore called techinthebasket. They deliver from GB. But you have to pay a fee of 20 €, if you want send the phone back.
No import fee as long as they deliver from european country. Most of them deliver from GB as long as GB is part of EU ^^
At least, every A8 with 64GB is imported from Middle East I bet. Its working with european simcards. I readed to start the phone without simcards (also to install updates and doing resets). If the phone is resetting with simcards, the country ID (MID/MID/MID) will be changed and as a result you don't get updates anymore.
I am very happy with this phone. Its a big boost in compilation to my old Honor 5X
It's unique here... and it's mine ^^

BotoxxotoB said:
Hi Pirata, Here are my experiences:
I ordered it on ebay. There are some sellers which are specialized in grey imports Some of them offer a one year warranty. I paid 345€.
As opportunity there's a onlinestore called techinthebasket. They deliver from GB. But you have to pay a fee of 20 €, if you want send the phone back.
No import fee as long as they deliver from european country. Most of them deliver from GB as long as GB is part of EU ^^
At least, every A8 with 64GB is imported from Middle East I bet. Its working with european simcards. I readed to start the phone without simcards (also to install updates and doing resets). If the phone is resetting with simcards, the country ID (MID/MID/MID) will be changed and as a result you don't get updates anymore.
I am very happy with this phone. Its a big boost in compilation to my old Honor 5X
It's unique here... and it's mine ^^
Click to expand...
Click to collapse
Hi there and thank you for sharing your experience.
I have some questions regarding your post. Please let me know.
You say that the shop you mention imposes you to pay €20 in case you need to send back phone for any reason.
Do you know why about that?
You say that they deliver from GB. Can you tell me if the invoice is from GB or from some other EU county or worldwide country?
Where have you read about the fact of not turning on the device for the first time, or reset to default, or wipe, or update the device with the ota updates with the local European sim card inserted?
Which should be the correct procedure for using a 64Gb A8 in Europe? Simply do those four things I mentioned all without any sim inside?
Do you know why about that? What are the precise consequences of doing that with the sim inside? Only not receiving otas updates? Is there a return back possibility, or if I forget to remove the sim card and do one of those things the phone ends up in not receiving any ota updates, not even if I wipe everything away with no sim inserted and start all over again??
Thank you very much.
Sent from my SM-G950F using Tapatalk

it seems, the online store techinthebasket provides a german and an english page. The return-fee of 20€ is noticed at the german page only. I don't know the reason. At least I didn't bought it there.
The update policy of Samsung is pretty annoying. If they don't sell officially a phone in a country, they don't provide software updates. When you insert the simcard before you start the phone first, it will recognize its a different simcard and ask you to restart for configuration. This "configuration" will change the language and countrysettings. Once it's changed, theres only the opportunity to flash a stockrom.
There are several german threads because it's not selled official here.
greetz

BotoxxotoB said:
it seems, the online store techinthebasket provides a german and an english page. The return-fee of 20€ is noticed at the german page only. I don't know the reason. At least I didn't bought it there.
The update policy of Samsung is pretty annoying. If they don't sell officially a phone in a country, they don't provide software updates. When you insert the simcard before you start the phone first, it will recognize its a different simcard and ask you to restart for configuration. This "configuration" will change the language and countrysettings. Once it's changed, theres only the opportunity to flash a stockrom.
There are several german threads because it's not selled official here.
greetz
Click to expand...
Click to collapse
So wait a minute...if I start the phone for the first time without sim, once I insert it, it changes configuration and since that time on I will no longer ota updates????
Sent from my SM-G950F using Tapatalk

When you start the phone first time with inserted simcard, it will ask for a restart. You can skip and ignore it.
If you allow the restart / configuration, then you are in danger to not get Ota-updates anymore. That's why it's recommended to remove simcards when you reset or update

BotoxxotoB said:
When you start the phone first time with inserted simcard, it will ask for a restart. You can skip and ignore it.
If you allow the restart / configuration, then you are in danger to not get Ota-updates anymore. That's why it's recommended to remove simcards when you reset or update
Click to expand...
Click to collapse
So first boot, reset or update better to do without sim cards inserted, and every time I get an ota update, remove all sim before applying the update.
Is this correct?
Sent from my SM-G950F using Tapatalk

That's right

I bought in eBay the 64 gb model and I've got 2 OTA updates with the SIM inserted, one of them oreo. I live in Spain.
Enviado desde mi SM-A530F mediante Tapatalk

I have the middle east version and it's globally unlocked, has original warranty, supports LTE/4G, has 64/4 gb, and just received the latest oreo update.
If you have any questions I'll be glad to help you.

BaraaModallal said:
I have the middle east version and it's globally unlocked, has original warranty, supports LTE/4G, has 64/4 gb, and just received the latest oreo update.
If you have any questions I'll be glad to help you.
Click to expand...
Click to collapse
Somewhere over the rainbow
Literally, you can only get it in one country and i think that is china

Ehm, no. The last time I searched for this phone I found it in online stores of the middle east. Also my phone software version is tagged with MID/MID/MID

UK Petition to block network operators from taking control of our devices

Hi all,
I'm not sure if ok to post this on here, but I've created a petition on the UK petitions site to try a stop network operators taking control of our devices
If you are a UK user and want to sign the petition please follow this link - Petition Link
Information relating to partition
My petition: Block all mobile network operators from taking control of our android mobiles
Background: Purchased sim-free mobile without contract and network operator now provides the updates and not the manufacturer meaning receiving security updates and other updates are slow
Details: Huawei supply mobile phones to the UK and even if you purchase these unlocked and sim-free from a retailer in the UK, you will receive a phone that is then rebranded by the network operator (ie Three UK), who then authorise updates instead of the manufacturer. No matter how you buy the phone, the networks should not rebrand them or take control of the phone so they provide updates as these changes cannot be reversed

How'd you know if you've been "taken over" by the network? My L09 has no EE branding anywhere.
CLT-L09 8.1.0.110 (C782)

I had this reply from Huawei when questioning about devices purchased from the likes of CPW (this also includes currys, mobiles.co.uk and others)
The version sold in Carphone Warehouse is the open market version and it is exactly the same one sold by H3G.
The software version is also the same, however, this will be customized to the relevant operator depending on the SIM card that is inserted in the device for the very first time.
This customization is irreversible as per the operator's requirement, however, the device will maintain its SIM Free status.
One of the reasons behind it is to ensure the 4G/Wi-fi calling feature will be enabled on these devices. As you may know this option is not available on the unbranded/open market devices, as it requires network customization.
Click to expand...
Click to collapse
So if you get the C782 version of the device it is customised by the network operator, if you get the C432 device it will not and Huawei will not provide details of where to purchase none C782 models in the UK.
Also with Huawei removing the ability of unlocking the bootloader for end-users we will be at the mercy of network operators authorising updates., as you won't be able to rebrand the phone so can get updates for another model
You may also get apps automatically installed by your network provider

walkerx said:
I had this reply from Huawei when questioning about devices purchased from the likes of CPW (this also includes currys, mobiles.co.uk and others)
So if you get the C782 version of the device it is customised by the network operator, if you get the C432 device it will not and Huawei will not provide details of where to purchase none C782 models in the UK
Click to expand...
Click to collapse
Thats a bit rude. Is it only Huawei that do this? Never bought a phone that wasnt SIM free before, so never experienced this.

Usually when you buy a phone sim-free unlocked without a contract it means that you will get all updates by the manufacturer - but Huawei are supplying the same version to resellers that they would provide to network operators meaning Huawei do not provide updates and it is the network provider - even if you bought a phone on contract then left that network why should you still have to rely on the original network operator to provide the updates
as with apple the updates need to come directly from the manufacturers

Also this:
One of the reasons behind it is to ensure the 4G/Wi-fi calling feature will be enabled on these devices. As you may know this option is not available on the unbranded/open market devices, as it requires network customization.
Click to expand...
Click to collapse
Is not true.
I have a CLT-L29(782) on EE. VoLTE and Wi-Fi Calling both work.

matt4321 said:
Also this:
Is not true.
I have a CLT-L29(782) on EE. VoLTE and Wi-Fi Calling both work.
Click to expand...
Click to collapse
Why not email Huawei and ask them and see their reply, your phone if it is the C782 model is customised by the first network sim you put into the device. Three make it worse by customising the bootloader as well

walkerx said:
Why not email Huawei and ask them and see their reply, your phone if it is the C782 model is customised by the first network sim you put into the device. Three make it worse by customising the bootloader as well
Click to expand...
Click to collapse
My mistake, I have a C432, it was a C782. WiFi Calling/VoLTE work on EE with the EU model.

matt4321 said:
My mistake, I have a C432, it was a C782. WiFi Calling/VoLTE work on EE with the EU model.
Click to expand...
Click to collapse
yeh CPW do not sell the C432 model and only supply the C782 model and when I've asked Huawei where to get a non UK only version from in the UK they won't provide me that information

You can buy unlocked C432 (dual sim) on Amazon.de with free delivery to UK.

Same here, i put the sim in and it installed MyEE app and some Antivirus app that EE recommends. I dont see any branding like wallpapers etc etc. Wonder if its a one off thing or EE can install anything they like, they are bad enough for spam text marketing let alone being able to install apps on your phone (CLT-L09).

Good luck bro.

I bought my phone from EE. I use an EE SIM card.
I'm assuming any phone bought from EE is going to be locked to EE.
My wife bought hers from uSwitch also on EE, I'll check, by all accounts all uSwitch phones are bought separately which is how they do their deals.
What is it surgically you hour to achieve from this petition.
Also chances are Huawei probably had a hand in the deal with operators.
HTC and Oneplus, my last two phones certainly didn't.
Oneplus is just a dual SIM unlocked monster.
The HTC I hardware unlocked myself no problem.
PS
If you buy a phone from Huawei SIM free, the phone will have a firmware already installed, the model and variant aren't going to change should you put in a SIM.

dladz said:
I bought my phone from EE. I use an EE SIM card.
I'm assuming any phone bought from EE is going to be locked to EE.
My wife bought hers from uSwitch also on EE, I'll check, by all accounts all uSwitch phones are bought separately which is how they do their deals.
What is it surgically you hour to achieve from this petition.
Also chances are Huawei probably had a hand in the deal with operators.
HTC and Oneplus, my last two phones certainly didn't.
Oneplus is just a dual SIM unlocked monster.
The HTC I hardware unlocked myself no problem.
PS
If you buy a phone from Huawei SIM free, the phone will have a firmware already installed, the model and variant aren't going to change should you put in a SIM.
Click to expand...
Click to collapse
I want android phones to not be modified by network operators and have them blocked from doing this. On Apple you get a file update that tells the system what settings to use for network, this should be same on android.
According to Huawei the network operators want the devices to be customised by the first sim you insert and this process is irreversible. Why should someone who has purchased a sim free unlocked phone out of contract have their phone rebranded by the operator. With three its worse as they change the boot up so u get full screen three logo.
Would you be happy buying a phone outright that was unlocked, sim free, not on a contract and without network operator branding, being branded by the first sim you inserted and then relying on that operator to authorise updates? I'm not and I don't think many others would be.
Pixel phones if purchased via Google do get modified but currently wifi calling on them only works with EE.
Also you can no longer get the bootloader unlock codes from Huawei for devices purchased after a certain date and by 25 July u won't ever be able to unlock phones to install different roms, etc which is why it will be my last Huawei phone purchased.
I might not get anywhere with the petition but unless we try we won't know.
Sent from my Huawei P20 Pro using XDA Labs

P20 branding to first sim inserted in phone

I'm looking at getting a P20 which from what I've read brands its firmware based on the first sim that's inserted in the phone, even if purchased unlocked. Does anyone know if this happens, whether it affects using Wifi calling/VoLTE on other networks? Currently looking at one originally locked to Vodafone UK, which was unlocked via code and I'd be using it on 3.
Thanks.

My P20 was bought from John Lewis, in the UK unbranded and unlocked.
I inserted a new 3 SIM and the phone starts with both Huawei and 3 splash screens. The Three apps then copied themselves from SIM to phone (without my consent). Not sure how that happens as its a terrible security risk.
So far the phone is unaffected by this change in use. Will test with another SIM from another firm soon.

I had this with my mate 10 pro purchased sim free. When I got the P20 I was aware of the issue so I started the phone and set it up without SIM card in it. I now have no pre installed 3 crap on the phone.
Be aware though that once it's on there I don't believe there is anyway to reset the phone to get rid of it.
To be honest though I don't think it makes any difference in terms of software upgrades as I'm still stuck on 120 on this phone

Thanks for the replies. I believe 3 is the only network that installs a splash screen, I know others still install their useless apps.
Handy to know about the software updates - any idea if the branding affects wifi/4G calling on other networks?

The latest firmware installed today ota, has removed the Three branding and returned to shiny Huawei version instead.

C782 update

Has anybody managed to get any sense out of Huawei chat or information anywhere else about any updates for this model?
I'm still stuck on 120 and April security patch.
It's an absolute joke when you see how many updates have been released for the other version.

Nope, best sell the thing and get somethjng else.
That's what I'm planning to do.

I like the phone. But lack of updates for c782 variety is just not acceptable to me. I'll be getting rid of the phone and depending whether I can find something else or not I'll get myself c432 from Europe or completely other phone.

Get a different brand entirely.

It looks like the updates are being rolled out in waves. One user on here has a C782 and got update 152 a few weeks ago when I was stuck on 120 then last week I got 152. The problem might be down to carriers.

TonyCubed said:
It looks like the updates are being rolled out in waves. One user on here has a C782 and got update 152 a few weeks ago when I was stuck on 120 then last week I got 152. The problem might be down to carriers.
Click to expand...
Click to collapse
Mine is a SIM free phone purchased outright and not on contract so should not be down to carrier.

I bought mine unlocked too

hpsauce37 said:
Has anybody managed to get any sense out of Huawei chat or information anywhere else about any updates for this model?
I'm still stuck on 120 and April security patch.
It's an absolute joke when you see how many updates have been released for the other version.
Click to expand...
Click to collapse
Complain here
https://uk.community.huawei.com/software-17/lack-of-huawei-p20-uk-variant-updates-251/index2.html

Updates are provided by Huawei but in the UK they have to be approved by the four major networks - even if you bought it SIM free! This is due to Huawei devices having a single update for the UK that contains code to pre-install apps and carrier customisations on first boot. In the past they would offer an unbranded firmware and each network would have it's own firmware. Now Huawei just produce a single model for the UK with a UK-wide firmware that covers all networks. Huawei cannot just push the firmware out without approval from all the networks, and it only takes one network to halt the process.
Pretty much confirmed by this chap on the Huawei forum: https://uk.community.huawei.com/software-17/lack-of-huawei-p20-uk-variant-updates-251#post814

Nope
I asked three about this and said they have nothing to do with it. I have zero trust in any thing Huawei say.

How about those who use the device outside of UK without UK sim? Are we sol?

TonyCubed said:
It looks like the updates are being rolled out in waves. One user on here has a C782 and got update 152 a few weeks ago when I was stuck on 120 then last week I got 152. The problem might be down to carriers.
Click to expand...
Click to collapse
Is this EML-L09 C782 you are talking about? Which network are you on?

Yes, Vodafone UK

Was at EE store today asking seems even the staff are clueless about this update ..sure hope it gets sorted and rolled out .. it be nice if Huawei let us uk folks get boatloader codes so can flash upto date firmwares and not left behind

Updated
Whether it did any good or not but I resorted to social media and tweeted non stop on Huawei twitter etc. They got back to me twice, 1st was a direct message after contacting directly saying that there is not an update for the P20 in C782 and didn't know when there would be than a few days later via Twitter, they said that there is an update and could I provide my carrier and phone number, they would then push it to my phone within 10 days. I explained I was sim free but use an O2 sim, gave them my number and waited. on the 11th day I had nothing so went back to Twitter to start again - an hour or so later the 152 and Sept patch was pushed to my phone! this was about 2 weeks ago and until then I was on April patch.
Due to this, I will be returning to OnePlus very soon as I do NOT trust Huawei, they constantly lie and drag their heals in replying and updating.
Hope this helps. Get onto Twitter and Facebook and hit their pages, hit them where it can hurt, the more people who do this the more chance they will listen and act. Complaining direct will get no response or nowhere!
Goog luck

I have been on twitter but nothing.
I had the message via the support email to say it's coming in 10 days. They've had my number and IMEI so many times but nothing .

Well, for my EML-L09 C782... 8.1.0.152 finally arrived today... strangely it wasn't showing up until I have connected phone to PC and ran update via HiSuite... may be just coincidence though...

Just swapped an L09 locked to Vodafone to an unlocked L29 from Three. Avoided the carrier apps package etc, so thought this one would be get faster updates.
Way wrong, stuck back on v131 because it's on this stupid C782 region, unlike the Vodafone one that was on the C492 or whatever, and v150.
Am I right thinking this phone will be stuck on the very slow updates forever and nothing can be done since bootloader unlocking was taken away?

I messaged Huawei UK over Twitter yesterday, supplied them my IMEI, build number etc and surprisingly I received the 152 update later that day after they passed my details to the development team.

srw985 said:
Just swapped an L09 locked to Vodafone to an unlocked L29 from Three. Avoided the carrier apps package etc, so thought this one would be get faster updates.
Way wrong, stuck back on v131 because it's on this stupid C782 region, unlike the Vodafone one that was on the C492 or whatever, and v150.
Am I right thinking this phone will be stuck on the very slow updates forever and nothing can be done since bootloader unlocking was taken away?
Click to expand...
Click to collapse
You can now pay 30 euros to get your BL unlock code. Look through the forums, people have tried it and it works.
https://ministryofsolutions.com/huawei-bootloader-unlock-service-all-new-models-new-firmwares