Cracked screen: 3rd party repair or LG? - Nexus 5 Q&A, Help & Troubleshooting

I cracked my nexus 5 screen and am looking to repair the screen. If I go for the official repair it will cost 200$ while a 3rd party store near me costs only 120$. So I was wondering whether to send the phone to LG or go with the 3rd party repair and save some money. The 3rd party store also said I can watch him do it.

You could also replace the screen yourself by purchasing a pre assemble glass/LCD/frame from eBay or Aliexpress. It'll cost about 30 usd but it can take a while to receive the replacement in the mail.
The swap is quite easy if you take your time and slowly remove each piece for transfer to the replacement.

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[Q] Repair or replace?

My N5 has a cracked screen (just the outer glass -- not the screen itself) and at my age I no longer have the eyesight, dexterity, or patience to do the repair myself. So I am looking at taking it to a repair shop and expect a sizable charge to replace the screen.
So if it's going to cost close to $200 for the repair, maybe I should just order a new one. Mine is a 32Gb, but I would be just as happy with a 16Gb model for $350 (I only got the 32Gb because that was what was still in stock on release day). I could then sell my cracked N5 to someone who could do the repair on the cheap and either have themselves a very nice phone or could resell it.
What could I get for a white 32Gb N5 with cracked front glass? $100? Maybe $150?
Searching around Ebay it looks like people are getting $150-180 for the 32GB model with a cracked screen. Just the screen seems to cost $130-$150, but I would take it to the repair shop and see what they would charge before making a decision.
What country are you in? Look for an LG repair store, they will do it for around $110 if I am not mistaking.
raptir said:
Searching around Ebay it looks like people are getting $150-180 for the 32GB model with a cracked screen. Just the screen seems to cost $130-$150, but I would take it to the repair shop and see what they would charge before making a decision.
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The only convenient repair shop wants $225, so I'll just go ahead and order a new one and then see what I can get for the cracked one.
Call LG I'm sure they will charge less than 200.
Supposedly lg charge 150 believe
Sent from my Nexus 5 using xda app-developers app
rochrunner said:
The only convenient repair shop wants $225, so I'll just go ahead and order a new one and then see what I can get for the cracked one.
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$225 is crazy, surely an official LG centre will charge less
Alex
rochrunner said:
The only convenient repair shop wants $225...
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Must be REALLY convenient.
With the price of the Nexus 5, I think the cost of the repair is almost pointless...
Even if you don't quite break even with selling the broken one on eBay, you'll have a brand new device with a full warranty and one that wasn't dropped, opened and reassembled. I think you've made the right choice!
surrealjam said:
With the price of the Nexus 5, I think the cost of the repair is almost pointless...
Even if you don't quite break even with selling the broken one on eBay, you'll have a brand new device with a full warranty and one that wasn't dropped, opened and reassembled. I think you've made the right choice!
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Yeah, I didn't realize that having a phone with a cracked screen is actually considered "cool" in some circles, so the ones going on eBay will probably not be repaired. This will work out OK for me and I'll end up with a new phone as you said.
Repair it !!
rochrunner said:
My N5 has a cracked screen (just the outer glass -- not the screen itself) and at my age I no longer have the eyesight, dexterity, or patience to do the repair myself. So I am looking at taking it to a repair shop and expect a sizable charge to replace the screen.
So if it's going to cost close to $200 for the repair, maybe I should just order a new one. Mine is a 32Gb, but I would be just as happy with a 16Gb model for $350 (I only got the 32Gb because that was what was still in stock on release day). I could then sell my cracked N5 to someone who could do the repair on the cheap and either have themselves a very nice phone or could resell it.
What could I get for a white 32Gb N5 with cracked front glass? $100? Maybe $150?
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Authorized and official Lg service center will charge you $150 or less for repairing it.Call Lg help desk once before you are making your decision.

[Q] Broken LCD

Hey guys I just broke my screen a couple days ago. Looking into prices, stores have told me I'll have to pay around $160 to get it fixed.
Well after searching on eBay I found an LCD for $5 and the touch digitizer for like $80. My touchscreen still works so could I just buy the LCD and fix it myself?? And save like 150 dollars?
nez762 said:
Hey guys I just broke my screen a couple days ago. Looking into prices, stores have told me I'll have to pay around $160 to get it fixed.
Well after searching on eBay I found an LCD for $5 and the touch digitizer for like $80. My touchscreen still works so could I just buy the LCD and fix it myself?? And save like 150 dollars?
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Possible? Yes.
Likely to be successful? Not at all.
The LCD and glass is fused to the entire front panel. Attempting to replace ONLY the screen/glass is near impossible unless you're a professional, and you're likely to break the digitizer/other components, or it just won't work properly/at all after you're done. What they're (and also LG if you go to them instead) charging you for a repair (around $160) is just about what a new front panel will cost. You're wasting your time trying to replace only the screen/glass.
Also, for US users who bought their device from the Play Store, Google will replace a damaged screen for free, once. I don't know if this applies to any other country as of yet, but it's worth a shot giving them a call.
Lethargy said:
Possible? Yes.
Likely to be successful? Not at all.
The LCD and glass is fused to the entire front panel. Attempting to replace ONLY the screen/glass is near impossible unless you're a professional, and you're likely to break the digitizer/other components, or it just won't work properly/at all after you're done. What they're (and also LG if you go to them instead) charging you for a repair (around $160) is just about what a new front panel will cost. You're wasting your time trying to replace only the screen/glass.
Also, for US users who bought their device from the Play Store, Google will replace a damaged screen for free, once. I don't know if this applies to any other country as of yet, but it's worth a shot giving them a call.
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I was worried that the digitizer is fused to the LCD. Just as a question is it possible for a professional to replace only the LCD? My family member is a professional phone repair guy but he lives in the middle East, I could send it to him...
As for sending it to google, I got the phone from best buy and google only replaces those bought from the play store
nez762 said:
I was worried that the digitizer is fused to the LCD. Just as a question is it possible for a professional to replace only the LCD? My family member is a professional phone repair guy but he lives in the middle East, I could send it to him...
As for sending it to google, I got the phone from best buy and google only replaces those bought from the play store
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Yeah it's possible but not really worth the effort in my opinion. Most of the time when you send a Nexus 5 in for screen repair, they'll just replace the front panel anyways.

Cracked screen

Hello, so my situation is I just dropped my OPO two days ago and the screen is cracked and phone unusable (I am using my Galaxy SII skyrocket as a backup but it's pretty slow/can't handle much even even with Liquid smooth running on it). My OPO turns on and all but touch screen doesn't work. Anyways with the OnePlus Two supposedly coming out soon do you think I should wait and just buy that phone or should I pay to get my screen fixed or send it into insurance for a replacement and pay the $100 dollar deductible and they would send me a comparable replacement in this case she said the HTC One M8 and then I send them my phone after I receive the device from them. I don't know what the quality is of Asurion insurance replacement phones, I just assume that they were other peoples devices that were sent in and then "fixed up" by someone there. Also I looked here around town and the one place quoted me at $189 for the repair and that they don't stock the parts for the phone and so there a special order and it would take a few days for parts to arrive., I also checked at another place but they haven't responded back to me yet. So any ideas on what my best option is
1: Send it into Asurion pay $100 deductible and receive a One M8 or possbily Galaxy S5 if I ask for that one and they have one in stock (quality of there devices?)
2: pay a local repair shop to fix the screen (only quote as of this post was for $189) Edit I was also just quoted 135+Tax by another shop and again special order parts so it could take anywhere from a couple of days to a week or so for parts to arrive
3: Keep the device and just buy/wait for the OnePlus two and then sell this one for like 125-175 bucks on Swappa's Boneyard (Right now I see a 16GB model with cracked screen for sale at $150 on there and mines the 64 GB model but would need to figure out how to wipe the device 100% then if I do as the screen is unusable)

[Q] buying a replacement screen on ebay, recommended?

yesterday a disaster striked, i was riding my bicycle peacefully down the road with my oneplus on the handlebar using a bicycle cell phone mount, and then all of a sudden, the mount came off of the bicycle handlebar and right behind me was a car, my opo got ran over by it and, despite being in a case + tempered glass, the screen shattered really badly, touchscreen doesn;t work, though the screen still turns on and the phone still works just fine (can receive calls and chats, can still pair to my Moto 360) so i think it's only the screen that is broken
so just a while ago i called the oneplus warranty center in my country, asked them how much it would cost to replace the screen and they want 150 bucks for it, damn that is half the price of the entire phone...such a rip-off
and then i went to ebay and found dozens of oneplus one replacement digitizer+lcd, complete with tools for around 40-50 bucks, and most of the sellers have good ratings....but it just doesn't add up, oneplus wants 150 bucks for it while ebay sellers only want 40 bucks ?
are they selling fake screens ? (same shape but different resolutions and colors) or are they really legit?
has anyone ever bought one ? is it recommended ??
http://goo.gl/YqetrS
i really wanna buy it as its really cheap but i still have some doubts...either the screen isn't full hd or has poor colors..
i really don't feel like shelling out 150 bucks just to have the screen repaired, i might as well get a new phone then..but i still love my opo
thanks!
150 bucks includes the handing fees, anyway, OPO charges too much for it. The screen replacement costs about $70. I'd suggest this online seller: http://www.etradesupply.com/oneplus-one-lcd-screen-and-digitizer-assembly-black-24812.html and here is the tutorial: https://www.youtube.com/watch?v=0YYhGtk99Qw
Good luck!
i haven't bought from eaby, i heard that many sellers provide poor quality screen
Might end up being a pain and even taking a while but I'd give the eBay seller a try. You can ask the seller about it's quality beforehand. Use PayPal. If it's legit, cool you got a new cheap screen and that's the end of it. If it's not and the end the product doesn't match what the seller told you just open a dispute with paypal claiming you were ripped of and show up what the seller told you as proof. PayPal usually decides in favor of the buyer. I've even seen the buyer ending up with the product and the money in some cases.
Sent from my A0001 using XDA Free mobile app

OnePlus Repair Center Nightmare!

So.. a couple of weeks ago, I dropped my phone and it stopped working completely. The back glass is cracked and at first it was completely dead, I wasn't able to turn it on or anything. Later it eventually booted and it's currently working fine (all hardware things are working fine). I decided to get a back glass replacement anyway just because it will cut my fingers when used without a case.
So, I requested a repair, and today OnePlus "approved it", they sent me an email message from UPS and here the nightmare begins.. I also got an email from the repair center that will be replacing my back glass, the only problem is... that this repair center is possibly the biggest scamming repair center in my country. When You Google their company name, You can find hundreds of bad reviews and threads on various forums where people talk about it how they got scammed or how they send their phones to that repair center with for example battery that was draining very quickly (phone still on warranty) and they got an email from the repair center that the phone suffered water damage and motherboard has to be replaced (even though the owner said that his phone never even got close to any liquid or water), and the cost of repair is literally 2x the price of a new phone. (Later the guy replaced the battery by himself and phone was working fine, so as You can see liquid damaged motherboard was BS)
I do understand that bad reviews are normal and most repair centers have at least one or two of those, but.. like 2-3 years ago I bought a tablet (it cost around $75). I just needed some cheap tablet to watch YT videos etc. After some time the tablet randomly died and I sent it to the SAME repair center that OP uses. After 3-4 weeks I got an email saying that tablet repair will cost around $100 (30 USD more than price of a new tablet) and guess what they said when I asked them what's wrong with it. They said that sim card pins are shorted and it killed the motherboard. Well. I'm not a phone/tablet repair expert so I can't tell if shorted sim card pins can break Your motherboard. (Later I tried shorting sim card pins on some old flip phone and nothing happened, but then again, newer technology might be more sensitive IDK) But! The problem is.. that tablet didn't have a sim card slot! . Eventually after 2 months of fighting with the store and the repair center, store agreed to give me my money back and I just saved it and bought Mi Pad 2 later from China (it still works perfectly!).
So as You can see, even I already had terrible experience with this repair center. Now, my question is. What am I supposed to do now? I don't really care about warranty as local repair services charge 1/3rd of the price for repair. So I can just give my phone to them and lose the warranty. Or I can order replacement back and replace it by myself. Or I can send my phone to that repair center that OP uses and most likely never see my phone again or get a 500 USD bill.
What should I do guys? Right now I'm thinking about replacing the back glass by myself. I've done it before like 3 times (on my family's phones) and everything went pretty smoothly. Or I could just give it to local repair service and they will fix it in 1 hour if I'll give them my phone and new back glass.
(Remember that this repair center isn't OP's official repair center, they repair a lot of no brand/generic smartphones and tablets, sadly including OP's phones.)
There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?
Gr8man001 said:
There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?
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Huge Thanks for telling me about Witrigs website! They even sell all tools needed for the repair.
I decided that I won't send it to that repair center. Even reviews posted this month are negative. So they haven't changed for sure. I don't care about warranty so I'm just going to fix it by myself most likely. Tomorrow I'll go to my local repair service and I'm going to ask them how much they want for back replacement if I'll give them new back glass + phone. If it won't be too expensive then I'll order new back from Witrigs or AliExpress and then I'll give them everything and they will fix it. And if they are going to ask for too much then I'm just going to fix it by myself.
Last time I asked them for display replacement cost (Galaxy S6) they said that they will charge me $30 + new display price. It was some time ago though.
We will see. Thanks for the links!
Good luck!! I think other users will benefit if you loop back and let us know the total cost and difficulty in getting the parts, etc. Take care.
Do it yourself. Slow and carefully. Watch some youtube video how to do it. Good luck!
Another vote on doing it yourself, especially since you've done this type thing before. Just be mindful of trying to do this in a somewhat dust free environment since you are removing the camera cover... don't want to get dust or fingerprints on inside of that cover or the lens that will stay forever. And make sure to seal that camera good.
Good luck :good:

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