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Hey guys
So I ended up buying off of ebay, made the huge mistake of buying from a "newer" seller. It came in the mail, and a few things wrong with it
a) no car charger like the ad said (altho he said he'd put it in the mail asap)
b) it was in a tattered ATT box that was not like the new box from the ebay ad
c) black marker on the box tries to cover the fact that it says "refurbished kit" (I can luckily read through the marker)
So paypal has withdrawn the funds for now (on the circumstance that they actually double charged my credit card and withdrew both funds again until this is resolved). So hopefully this means I got some leverage here.
I basically told him:
"I will credit payment back, however would
like to receive the car charger as per the ebay ad, and at least have
you admit that you did not send me a new phone but rather a
refurbished one, in a box that was not as shown in the ad. We can
then either agree upon a new fair price, or I will delay the payment
until the dispute is resolved through paypal."
What would you guys think is a fair price for a refurbished one? I paid 375USD$ (355 + 20 shipping) or 410$CAN
He is said to now make it 340$?
is it worth it to still be dealing with this guy at all?
?
how much would a refurbished go for in comparison to a used att tilt?
Who was the seller? Do you have a link to the completed auction?
I sold a buddy's old Tilt for about $400 locally, so I think a $375 shipped price for a factory refurb is still a good deal. I still remember selling a brand new one only opened for unlock for $650, but that was awhile ago, haha.
~Cheers~
hi
what are some things i should be cautious of refurb?
i wanna check and make sure everything is working before i continue negotiating/paying him
it seems that sometimes it does not read the touch screen (or is slow to detect)
does this happen normally?
Go90go said:
Who was the seller? Do you have a link to the completed auction?
I sold a buddy's old Tilt for about $400 locally, so I think a $375 shipped price for a factory refurb is still a good deal. I still remember selling a brand new one only opened for unlock for $650, but that was awhile ago, haha.
~Cheers~
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I can't imagine why someone would pay $650 for a Tilt, even when they were brand new they were $549.99 without contract.
it would help if you told us what kind of device you've bought (i've read AT&T and refurb. but no device name)
Xtreme XL said:
it would help if you told us what kind of device you've bought (i've read AT&T and refurb. but no device name)
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It's a Tilt, he says it in 2nd post.
I'd go for between $320-$350 and no higher, non-negotiable! The ad is different from the actual product, your missing parts, and the other crap you have to deal with.
Refurbished should work just as well as a new device, sometimes a refurbished works better than a new. It's a gamble either way since you don't know what the seller has done with it. Pull up some system info on the device and see if it's stock info. Also, is there any physical damage?
TILT
yes its an HTC tilt
there is no physical damage and it looks good
"Pull up some system info on the device and see if it's stock info"
how is this done?
he also claims that their is still a one year warranty....if i send it back to ATT they will send me a new one. Is there a way to verify this?
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
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Read my thread about TMO's premium handset protection. It also covers malfunctions(warranty replacements)
http://forum.xda-developers.com/showthread.php?t=1135836
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
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Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
mycomputerisjunk said:
Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
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It's $130.00 deductible for the Sensation.
A decent amount of dust has showed up in a spot about 1/2 inch from the very top at the edge top right corner of the screen. Since I purchased the phone at Walmart they said talk to TMO or HTC. I called TMO and they told me dust under the screen doesn't seem to qualify as "manufacture defects" so they wont exchange it for me there, they said call HTC. I call HTC and they fill me in on all the details associated with the repair process etc.. My question is this: why am I responsible for shipping charges on a manufacture defect? On top of that, if they don't deem unwarrantable then I am charged a $39 or less triage fee.... Why am I also gonna be out of a phone for the next 6-10 days without compensation?
I just don't understand the logic behind this. Anyone have any advice, or explanation?
Thanks,
Joseph
mesajoejoe said:
A decent amount of dust has showed up in a spot about 1/2 inch from the very top at the edge top right corner of the screen. Since I purchased the phone at Walmart they said talk to TMO or HTC. I called TMO and they told me dust under the screen doesn't seem to qualify as "manufacture defects" so they wont exchange it for me there, they said call HTC. I call HTC and they fill me in on all the details associated with the repair process etc.. My question is this: why am I responsible for shipping charges on a manufacture defect? On top of that, if they don't deem unwarrantable then I am charged a $39 or less triage fee.... Why am I also gonna be out of a phone for the next 6-10 days without compensation?
I just don't understand the logic behind this. Anyone have any advice, or explanation?
Thanks,
Joseph
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No dust under my screen I'm sure shipping will not cost much...be sure to get INSURANCE. Have you tried simply exchanging the device for another one at Walmart?
nccu_eagles said:
No dust under my screen I'm sure shipping will not cost much...be sure to get INSURANCE. Have you tried simply exchanging the device for another one at Walmart?
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I am sure shipping wont be costly, its just I don't see how or why I should have to pay for it. And Walmart after 15 days from purchase wont touch it, or so they are telling me?
If I go in and complain, while still being respectful or course, do you think Walmart or TMO will exchange it?
mesajoejoe said:
I am sure shipping wont be costly, its just I don't see how or why I should have to pay for it. I have no need for Insurance, but I do see how it is helpful for others. This is a warranty issue not a cracked screen or something I caused. And Walmart after 15 days from purchase wont touch it, or so they are telling me?
If I go in and complain, while still being respectful or course, do you think Walmart or TMO will exchange it?
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I meant shipping insurance just in case USPS/FEDEX/UPS loses the package. I live in Charlotte, NC and there are a bunch of Walmart's here. I would clean up the phone really good and try to return it even if it's for store credit and then drive to another Walmart and purchase a new Sensation with the store credit. Did you buy it full retail price or did you do a contract? If you did a contract then you are out of luck with store credit because it wouldn't be enough to purchase a new phone. Otherwise you could call TMO and ask for a warranty exchange and tell them the phone won't power on. They will ship you a new unit and you would just mail back the current unit. I have done a warranty exchange a million times.
Yeah I realized what you meant by insurance after I responded. I bought it on contract, and its past Walmart's 14-day return policy so they might not take to that so much lol. I have done a few in the past with TMO over the phone without any problems and a few in-store as well, as I have always purchased them through the store. I just might have to try TMO over the phone again and get them to send me one like you suggested. Thanks for your advice I really appreciate it.
mesajoejoe said:
Yeah I realized what you meant by insurance after I responded. I bought it on contract, and its past Walmart's 14-day return policy so they might not take to that so much lol. I have done a few in the past with TMO over the phone without any problems and a few in-store as well, as I have always purchased them through the store. I just might have to try TMO over the phone again and get them to send me one like you suggested. Thanks for your advice I really appreciate it.
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That's the best way to get them to respond quick TELL THEM THE DEVICE WON'T POWER ON. They will then ask you to verify that the sticker under the battery is still white and then they will ship you a phone. Make sure you call from a phone different from your Sensation i.e a land line LOL and you will be ok.
That's weird. When the Nexus One's had issues with dust getting under the screen the problem was fixed for free assuming you hadn't rooted the device.
I know I personally had a rooted device get dust, cost 100 if I recall to have it fixed. Happened again in a week and they didn't make me pay for shipping or anything to send it back again.
My N5 has a cracked screen (just the outer glass -- not the screen itself) and at my age I no longer have the eyesight, dexterity, or patience to do the repair myself. So I am looking at taking it to a repair shop and expect a sizable charge to replace the screen.
So if it's going to cost close to $200 for the repair, maybe I should just order a new one. Mine is a 32Gb, but I would be just as happy with a 16Gb model for $350 (I only got the 32Gb because that was what was still in stock on release day). I could then sell my cracked N5 to someone who could do the repair on the cheap and either have themselves a very nice phone or could resell it.
What could I get for a white 32Gb N5 with cracked front glass? $100? Maybe $150?
Searching around Ebay it looks like people are getting $150-180 for the 32GB model with a cracked screen. Just the screen seems to cost $130-$150, but I would take it to the repair shop and see what they would charge before making a decision.
What country are you in? Look for an LG repair store, they will do it for around $110 if I am not mistaking.
raptir said:
Searching around Ebay it looks like people are getting $150-180 for the 32GB model with a cracked screen. Just the screen seems to cost $130-$150, but I would take it to the repair shop and see what they would charge before making a decision.
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The only convenient repair shop wants $225, so I'll just go ahead and order a new one and then see what I can get for the cracked one.
Call LG I'm sure they will charge less than 200.
Supposedly lg charge 150 believe
Sent from my Nexus 5 using xda app-developers app
rochrunner said:
The only convenient repair shop wants $225, so I'll just go ahead and order a new one and then see what I can get for the cracked one.
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$225 is crazy, surely an official LG centre will charge less
Alex
rochrunner said:
The only convenient repair shop wants $225...
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Must be REALLY convenient.
With the price of the Nexus 5, I think the cost of the repair is almost pointless...
Even if you don't quite break even with selling the broken one on eBay, you'll have a brand new device with a full warranty and one that wasn't dropped, opened and reassembled. I think you've made the right choice!
surrealjam said:
With the price of the Nexus 5, I think the cost of the repair is almost pointless...
Even if you don't quite break even with selling the broken one on eBay, you'll have a brand new device with a full warranty and one that wasn't dropped, opened and reassembled. I think you've made the right choice!
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Yeah, I didn't realize that having a phone with a cracked screen is actually considered "cool" in some circles, so the ones going on eBay will probably not be repaired. This will work out OK for me and I'll end up with a new phone as you said.
Repair it !!
rochrunner said:
My N5 has a cracked screen (just the outer glass -- not the screen itself) and at my age I no longer have the eyesight, dexterity, or patience to do the repair myself. So I am looking at taking it to a repair shop and expect a sizable charge to replace the screen.
So if it's going to cost close to $200 for the repair, maybe I should just order a new one. Mine is a 32Gb, but I would be just as happy with a 16Gb model for $350 (I only got the 32Gb because that was what was still in stock on release day). I could then sell my cracked N5 to someone who could do the repair on the cheap and either have themselves a very nice phone or could resell it.
What could I get for a white 32Gb N5 with cracked front glass? $100? Maybe $150?
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Authorized and official Lg service center will charge you $150 or less for repairing it.Call Lg help desk once before you are making your decision.
On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.
Holy hell.
Add insurance and claim ?
Or buy a s7e on swappa
Sent from my iPhone using Tapatalk
I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.
I would check to see if that person guarantees water resistance after replacing the glass. As far as I know, only Samsung and certified Samsung repair centers keep the water resistance in place.
teegunn said:
I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.
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The display doesn't work either, otherwise I would just keep using it.
ttown said:
The display doesn't work either, otherwise I would just keep using it.
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I figured. Stinks, but going back to your old phone for a couple months (less than that now hopefully) until the S8 is available is the right play. I got this S7E to replace my Note 7, which is still the best phone ever made to date BTW, and the S7E is close enough to the N7 to get me through until the S8+ hits. My other option was to go back to my Note 4, which works fine but seems very dated after the Note 7, and this deal on this mint S7E was good enough that I took it. The S7E will be my backup phone once I get the S8+.
ttown said:
On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.
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Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.
nathanh said:
Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.
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I didn't call Samsung support. To be honest, even $250 isn't worth it to me. If the S8 comes out, and I don't like it, then I will probably just fix the screen on my S7E. I don't mind using my M8 in the mean time. While it may not have all the features of the S7E, I think I actually prefer the size of the phone and the stereo speakers are good to have back.
Check with your local best buy as some of them have Samsung Certified repair centers in them that can change the screen for $160 bucks. Also Samsung can fix your device for $230 the last time I checked.
I used to be a Samsung Rep so that's how I know about the prices.
Yes. I had a badly damaged S7 Edge and samsung repaired it for $270. It works flawlessly with out any issues. It took them 7 business day to repair and ship it back
Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...
RBThompsonV said:
Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...
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No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.
raduque said:
No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.
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No offense taken... I often refer people out to Apple for 6S and 7 screens because Apple can repair them for about $100, whereas my screens come close to that price point alone... additionally, Apple won't give you a hard time later if there are other issues (FYI... you are legally allowed to take your equipment wherever you want to have it repaired, and that doesn't effect the warranty on the rest of your phone, but do not expect the manufacturer to warranty the replaced part... ) I have done the same with Galaxy phones are they are a pain in the ass to repair in a cost effective manner for the consumer...