Windows 10 Not Getting Drivers for Z5 - Xperia Z5 Q&A, Help & Troubleshooting

I have the Windows 10 Pro N edition that I recently upgraded to from Windows 8.1. Ever since then my computer will not properly get the drivers it needs for my android. In device manager it only shows it as MTP and when i try to point it to the correct Z5 driver I downloaded from Sony's website it immediately tells me it failed. I assumed the fix would be to download the Media Feature Pack for Windows 10 N versions but I have done that at least 4 times now and still refuses to be recognized properly. The most annoying part is my Windows 7 laptop recognizes it perfectly... Any suggestions are greatly appreciated.

Kirshy said:
I have the Windows 10 Pro N edition that I recently upgraded to from Windows 8.1. Ever since then my computer will not properly get the drivers it needs for my android. In device manager it only shows it as MTP and when i try to point it to the correct Z5 driver I downloaded from Sony's website it immediately tells me it failed. I assumed the fix would be to download the Media Feature Pack for Windows 10 N versions but I have done that at least 4 times now and still refuses to be recognized properly. The most annoying part is my Windows 7 laptop recognizes it perfectly... Any suggestions are greatly appreciated.
Click to expand...
Click to collapse
http://www.howtogeek.com/167723/how...8.1-so-that-you-can-install-unsigned-drivers/

Install Sony PC Companion, it comes with the drivers
Sent from my E6853 using XDA-Developers mobile app

Related

Windows 7 RC + Touch Pro

Hi guys,
I've just installed the Windows 7 ultimate RC on my PC and am now unable to sync my Raphael. I've installed Windows Mobile Device Center, but when I plug in my phone I get a message saying 'USB Device not recognized'.
I've tried both the stock rom and the Energy 3.0 ROM.
Anyone experiencing this also? Any solutions?
Thanks!
Same problem. But I couldnt even install the WDC? Which version did you install?
Weird
I'm using Windows 7 RC 1 (build 7100) and it works flawlessly with my TP. Installed WMDC 6.1 without difficulties.
PROBLEM FIXED for me
zonez said:
Hi guys,
I've just installed the Windows 7 ultimate RC on my PC and am now unable to sync my Raphael. I've installed Windows Mobile Device Center, but when I plug in my phone I get a message saying 'USB Device not recognized'.
I've tried both the stock rom and the Energy 3.0 ROM.
Anyone experiencing this also? Any solutions?
Thanks!
Click to expand...
Click to collapse
Try deleting this via regedit
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions
I'm using Windows 7 build 7077 and everything is going fine
Could you specify as to whether that key is located in Windows 7 or your phones OS?
brycestejskal said:
Could you specify as to whether that key is located in Windows 7 or your phones OS?
Click to expand...
Click to collapse
Sorry.In Windows 7
uh oh. i'm thinking of wiping vista from my machine and just using rc1. should i hold off on doing this?
Happened to me not 5min ago
1. Find the device in “Device manager” and remove it
2. Re-Plug in the device
3. A windows should try to install the software (Little popup in the task bar)
4. Click on it when it fails and tell it to check windows update to find drivers
I just installed RC1 last night. TP syncing just fine.
running windows 7...wmdc installed fine...
IF YOU ARE HAVING PROBLEMS SYNCHING!!
make sure to go into your phone settings
-go to connections
-go to usb to pc
-uncheck enable advanced network functionality
k thanks for the help guys, can't wait to get rc installed!
Thanks for the replies!
I tried all suggestions posted here, but none work.
The funny thing is that even when I put my phone in USB Drive mode, it still isn't recognized.
Updating the driver through windows update still results in 'An unknown device, your drivers are up to date'.
Syncing works without problems on my WindowsXP laptop..
The Muffin Man said:
Happened to me not 5min ago
1. Find the device in “Device manager” and remove it
2. Re-Plug in the device
3. A windows should try to install the software (Little popup in the task bar)
4. Click on it when it fails and tell it to check windows update to find drivers
Click to expand...
Click to collapse
This really worded for me. I installed Windows 7 the first day it was available and I was never able to figure it out how to make it worked until today. Thank you "The Muffin Man"
Running windows 7 RC and first few days when plugged phone in nothing happened. Was in no rush to get sync working as dual booting with Vista and was just plugging to charge phone. Other day I got a prompt to install device centre 6.1 and never done anything to initiate this. Wonder if an auto update may have caused this?
Works perfectly for me and tried with both Energy 3.0 and Elite RC4 (WM6.1 and WM6.5 ROMS).
In Vista atm so don't have W7 build number to hand.
I had a similar issue a few weeks back on my xp rig. Turns out I just needed to re seat my micro sd card, worked instantly.
nhshah7 said:
uh oh. i'm thinking of wiping vista from my machine and just using rc1. should i hold off on doing this?
Click to expand...
Click to collapse
go for it.. everything works great.. love the device support! plug in ur printer and thats pritty much it
Uninstall the "Windows Mobile Device Center" in your Control Panel, and plug your phone in again
Well i'm one step closer to fixing this..
I went into my bios and disabled USB2 (switching back to USB1).
After reboot my device was recognized and synced without problems.
As soon as I enabled USB2 again the device was undetectable again, even though Legacy USB support was enabled.
All other USB devices work, both in USB2 as USB1 mode.
Needless to say I don't want to run in USB1 mode.
Since I didn't have any of these problems with WinXP I assume it's a windows 7 issue.. Anyone knows where I can report this?
zonez said:
Well i'm one step closer to fixing this..
I went into my bios and disabled USB2 (switching back to USB1).
After reboot my device was recognized and synced without problems.
As soon as I enabled USB2 again the device was undetectable again, even though Legacy USB support was enabled.
All other USB devices work, both in USB2 as USB1 mode.
Needless to say I don't want to run in USB1 mode.
Since I didn't have any of these problems with WinXP I assume it's a windows 7 issue.. Anyone knows where I can report this?
Click to expand...
Click to collapse
Sounds like a driver support issue with your USB device (Motherboard).
I just installed WMDC and it worked without any problems.

Android drivers

Anyone know why I get the message on my windows 7 64 bit based PC that windows failed to install android driver because the manufacturer no longer support it.
Why are the drivers no longer supported even with Samsung kies installed I cannot run certain Java apps that allow me to remote my phone via PC because the android driver isn't installed and I have tried everything but cannot get a hold of the driver. I had it working once but all I got was the picture of the phone on the PC screen yet I couldn't even unlock it??
Sent from my rooted GT-I9100 using xda premium
Try to go to device manager and update the device there.

Samsung MTP Mobile Device Failed

For the life of me I cannot get my Desktop - Gigabyte Mobo (Windows 7 pro 64 bit SP1 with all windows updates) to install the mtp driver for my Galaxy S III (VZW). So far I have tried installing and uninstalling, rebooting, installing drivers both from Samsung website as well as through Kies. The error code I get for the Samsung Mobile MTP Device is
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"
(looking at device manager)
As a sidenote, I tried installing Universal_Naked_Driver_0.7 from this forum and while it does install without error the phone still doesn't show up in any way on the computer (I.E. My computer/as a storage device).
What is strange is that using the Samsung driver that I tried first (on the desktop) I was able to get the phone to install and work perfectly on my Windows 7 64 bit sp1 home premium (Dell laptop).
Any thoughts or suggestions as not even Samsung chat was able to remedy the issue.
*I am new to the forum but I did my best to (beforehand) search for solutions (which I have yet to find).
I couldn't get the MTP drivers to load on XP, due to the well known problems there. I got the built-in Windows drivers to work, and it seems to be working relatively well. I will be testing a longer upload to my wife's phone later today, but for the few songs I tried on my SGS3, it's working well.
I posted my hack here: http://forum.xda-developers.com/showthread.php?t=1851547

[Q] Can't install Kies.

Hello!
I have a problem with Kies, I've searched around the site but couldn't an answer.
The thing is, I download Kies from the samsung site, and when I open the .exe, I see a green bar and after that it disappears and the installer never opens.
I have Windows XP x64 bit.
Thanks!
do you have a download manager?
It's possibly the download didn't complete properly or is corrupt in some way. I would download again using a download manager (downthemall) is a popular firefox add-on
Failing that try obtaining the installer from a different site, and/or possibly try a different version
Edit: windows XP x64 is a pretty bad version of windows to be on (its not really 64bit) I would suggest upgrading your operating system at some stage
gfunkzero said:
do you have a download manager?
It's possibly the download didn't complete properly or is corrupt in some way. I would download again using a download manager (downthemall) is a popular firefox add-on
Failing that try obtaining the installer from a different site, and/or possibly try a different version
Edit: windows XP x64 is a pretty bad version of windows to be on (its not really 64bit) I would suggest upgrading your operating system at some stage
Click to expand...
Click to collapse
I just installed downthemall and downloaded Kies again, but the same thing happened. The installer won't open.
I've already tried downloading the installer from a different site but the same thing happened.
I have no idea what's the issue here.
Yeah I was planning to update it to windows 7 but I don't know when, I don't like much the way it looks
There are a lot of program compatibility issues with windows xp 64, I would say install on any other machine and it will work
just because its 63 1/2 bit doesnt mean you needs another computer, as i have win xp (almost) (64BiT) as well and ,win 7 on my laptop and regular win xp 32.5 bit and none WORK WITH KIES! ITS SAMSUNG JUST FACE THE TRUTH AND DONT WASTE YOUR MONEY ON A NEW OS JUST TO BE VERY VERY DISAPPOINTED, if their are any compatibility issues they are due to programs not being "MADE" compatible with it. besides i would rather be the one compatible with my computer then my apps
gfunkzero said:
There are a lot of program compatibility issues with windows xp 64, I would say install on any other machine and it will work
Click to expand...
Click to collapse
I also have the same problem. Windows 7, x64.
Has anyone found a solution?
Sorry for bringing this thread back to life, but I have a similar problem with KIES, only mine says that my pc is not connected to the internet!!!! OF course it doesn't take into account that I'm posting this as we speak.... Of all the problems an installation could face, internet connection is the one that messes with it?!
Does anyone have a solution?
i tried some months ago to install kies drivers and in my win7 64bit i don't have any problems
but i tried kies programs only first time, then i deleted it.
some days ago i get cyanogenmod to delete jellymod that have a lot of problems, also via usb ( i can't get files to my computer that appear a pop up of windows that says my devices is going off... too strange
anyway i nned to try now with cyano, if i have the same pop up, i guess is a usb cable, or another problem that i need to find and resolve...
Maika7 said:
Hello!
I have a problem with Kies, I've searched around the site but couldn't an answer.
The thing is, I download Kies from the samsung site, and when I open the .exe, I see a green bar and after that it disappears and the installer never opens.
I have Windows XP x64 bit.
Thanks!
Click to expand...
Click to collapse
try to run the program in capability mode start menu, programs right click and run capability mode
Hey, and you checked the kies is compatible with windows xp 64 bit? With Windows 7 is definitely the xp but it is better to check.
Maika7 said:
Hello!
I have a problem with Kies, I've searched around the site but couldn't an answer.
The thing is, I download Kies from the samsung site, and when I open the .exe, I see a green bar and after that it disappears and the installer never opens.
I have Windows XP x64 bit.
Thanks!
Click to expand...
Click to collapse
I know that is a old post but for information, you could found drivers for xp 64 here without install kies ...
1. Download this files : .h.t.t.p.://drivers.softpedia.com/dyn-postdownload.php/09b2d4250aff0de1122d5694682c3b08/550736e3/179b5/4/1
2. Unzip it on destop for exemple.
3. run "Setup.exe" in the forlder "USB drivers"
4. enjoys, it works for me with a samsung S5830 ..

Please help me! Can't connect my Nexus 5 to USB

I just got my Nexus 5 today, and I am trying to put things on the internal memory of the phone. However everytime I plug it in to install the drivers automatically, it says an error occurred during installation, and kicks me back out, and refuses to work. I use Windows XP still, 32 bit, and it asks me to search the web etc for hardware, and it never finds anything.
Does anyone know how to connect this thing? :'( I tried on my Windows 7 laptop too and same problem, except this time it worked as an SD card, but in the bootloader to root the phone it fails to install?
Google universal naked usb drivers. Try those
Sent from my Nexus 5
jd1639 said:
Google universal naked usb drivers. Try those
Sent from my Nexus 5
Click to expand...
Click to collapse
I managed to finally get my USB and camera to "install successfully" but no matter how long I wait, the storage never comes up.
:'( what is the problem?? All other phones they just install and are ready to go. This is my main Windows XP PC btw.
The mtp divers on xp can be a pain.. have a search for a thread that is somewhere on here, it covers most of the problems on xp
snappycg1996 said:
I managed to finally get my USB and camera to "install successfully" but no matter how long I wait, the storage never comes up.
:'( what is the problem?? All other phones they just install and are ready to go. This is my main Windows XP PC btw.
Click to expand...
Click to collapse
I have a Windows XP PC too and have MTP working. Try doing the following to get it working - Update windows media player to 10 or higher, install the mtppk12 = MTP porting kit and install the Microsoft user mode drivers for MTP. These should get you going.
That's way too much work. Just search for drivers in the N5 threads. I had the same problem, there's a universal driver like the person above said.
NEXUS 5

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