Horizontal Bands on Gear S2 Screen - Samsung Gear S2

Has anyone ever seen an issue like seen in the picture (horizontal dark bands across the Gear S2 screen). I've only had the watch two weeks and this happened. I've tried soft and hard resets to no avail.

I have the same issue and can't find an answer to it anywhere. My S2 is only a week old

Hey guys,
I had the same after a watchface always ON fail... I've planned to send it back to after-sale... But 2 days after, all the line just disapaers...

screenpaver said:
Has anyone ever seen an issue like seen in the picture (horizontal dark bands across the Gear S2 screen). I've only had the watch two weeks and this happened. I've tried soft and hard resets to no avail.
Click to expand...
Click to collapse
Since it is still under warranty I filled out an online request for service. They emailed me a shipping label and I sent it off to Plano, TX on Saturday. The status today says "Replaced LCD" and now it's back in the mail to me. We'll see...

Mikoube said:
Hey guys,
I had the same after a watchface always ON fail... I've planned to send it back to after-sale... But 2 days after, all the line just disapaers...
Click to expand...
Click to collapse
Hey Mikoube, how long were you seeing the problem? I just started seeing this today. Has the problem recurred?
Thanks!!

Facing same problem in Gear S2 classic
screenpaver said:
Has anyone ever seen an issue like seen in the picture (horizontal dark bands across the Gear S2 screen). I've only had the watch two weeks and this happened. I've tried soft and hard resets to no avail.
Click to expand...
Click to collapse
I am facing same problem in my new Gear S2 Classic. I have purchased this one week back.

cyphi said:
Hey Mikoube, how long were you seeing the problem? I just started seeing this today. Has the problem recurred?
Thanks!!
Click to expand...
Click to collapse
Hi cyphi,
as I remember it took around 3 days to disappear, mays 4 but not much than that.

Mikoube said:
Hi cyphi,
as I remember it took around 3 days to disappear, mays 4 but not much than that.
Click to expand...
Click to collapse
OK thanks!! My display still doesn't seem to be getting any better. I think I may be returning the watch

cyphi said:
OK thanks!! My display still doesn't seem to be getting any better. I think I may be returning the watch
Click to expand...
Click to collapse
not cool... maybe try with a white watchface or something very close to. Do you remember what watchface you had when it append?

Mikoube said:
not cool... maybe try with a white watchface or something very close to. Do you remember what watchface you had when it append?
Click to expand...
Click to collapse
No. I actually fixed it today. There was a recent firmware update on the watch and one of the custom watchfaces that I had previously installed must've been causing the problem. I did multiple factory resets, but I keep trying to keep the watchfaces that I had already downloaded...that wasn't resolving the issue. I did a complete factory reset today and wiped out all the custom watchfaces and the problem disappeared. I'm happy now!! Thanks Mikoube for your help!!

You're welcome

Hello! I'm having the exact same issue. Can you explain what you did to fix it? Did you erase all the downloaded faces and then do a hard factory reset? Or vise versa? I'm at work right now and would love to achieve your same results since it happened 2 hours after my Warranty expired ??.

Here's how I fixed mine: Sent it back for repair. Waited a week. Received a fixed watch.

shinta4e said:
Hello! I'm having the exact same issue. Can you explain what you did to fix it? Did you erase all the downloaded faces and then do a hard factory reset? Or vise versa? I'm at work right now and would love to achieve your same results since it happened 2 hours after my Warranty expired .
Click to expand...
Click to collapse
Hey shinta,
The fact is that one off your watchface is causing trouble to tizen. So Try to make a full factory reset. It should solve your issue.

So i got these same lines on my device lastnight. It is mainly noticable when I turn on Aod. I dont want to bother with rma on a 2 month old device if this is going to fix itself. I tryed a few resets and its still there now. I dont mind waiting a few days though.
edit:
My gear s2 screen is working fine now. It only had the lines for 3 days. I will keep a close eye on it though and update if it returns.

Same issue, I did factory reset and deleted all downloaded Wacho faces . Still the problem!

Blackmoco said:
Same issue, I did factory reset and deleted all downloaded Wacho faces . Still the problem!
Click to expand...
Click to collapse
The bands were back a few weeks ago... I figured that when I set the brightness to "1", the band are little and when I put on "10", they are bigger.
So I tried to let the watch during 1 day with a brightness of "1". The day after all band were gone...
Hope this can help some of you guys.
Enjoy.

Same problem with the screen of mi gear fit 2 band, resolved only changing the screen
Inviato dal mio SM-G920F utilizzando Tapatalk

Same problem here, I turned it on, and it was fine, then I UPDATED a few apps and faces and lost network, after that the problem started, so I belive its a software issue and not hardware, could be coincidence, its a month old watch...

My watch is 5 months old and I just have this problem last night

Related

Smartwatch 2 not working right :(

Hi, i have a problem with my smartwatch 2. I just got it today and went threw the pairing process and what not but, when i want to go to the homescreen on the watch this happens i press the power button,press the home button, screen go's blank then goes back to the clock screen. Anyone experience this problem? ifso, i would i fix it? I tried re installing the software and unpairng etc and nothing works.
Thanks!
Teknohtc said:
Hi, i have a problem with my smartwatch 2. I just got it today and went threw the pairing process and what not but, when i want to go to the homescreen on the watch this happens i press the power button,press the home button, screen go's blank then goes back to the clock screen. Anyone experience this problem? ifso, i would i fix it? I tried re installing the software and unpairng etc and nothing works.
Thanks!
Click to expand...
Click to collapse
Hey, I'm having exactly the same problem.
Did you manage to solve it?
Thanks!
Where did you buy the watch?
airfalcon said:
Hey, I'm having exactly the same problem.
Did you manage to solve it?
Thanks!
Click to expand...
Click to collapse
Nope still trying to solve it....
Canadian DJ said:
Where did you buy the watch?
Click to expand...
Click to collapse
Got it free from handec with my z1 pre order
Teknohtc said:
Got it free from handec with my z1 pre order
Click to expand...
Click to collapse
Seems like you may have a defective watch, did you try to call Sony?
Canadian DJ said:
Seems like you may have a defective watch, did you try to call Sony?
Click to expand...
Click to collapse
gotta call them see what they say
Crap, I have exactly the same issue, did you get it resolved?
Try to reset the watch. Cut the BT on the phone so it doesn't start pairing, go into the tools on the watch and chose reset.
Put the watch off and now delete pairing on the phone and reboot it to be sure the watch is no longer paired.
Now start the pairing process all over.
Hope this helps
Sent from my GT-N7100 using xda app-developers app
Tonio78370 said:
Try to reset the watch. Cut the BT on the phone so it doesn't start pairing, go into the tools on the watch and chose reset.
Click to expand...
Click to collapse
I can't get into anything on the watch but the time... No Tools. :crying:
rickgillyon said:
I can't get into anything on the watch but the time... No Tools. :crying:
Click to expand...
Click to collapse
Try to reinstall firmware.
http://www.sonymobile.com/gb/tools/update-service/
neur28 said:
Try to reinstall firmware.
http://www.sonymobile.com/gb/tools/update-service/
Click to expand...
Click to collapse
Thanks, already tried that too. Update was successful, reconnected etc. then still the same problem. Got Sony on chat, after trying a load of things they told me to return it...
rickgillyon said:
Thanks, already tried that too. Update was successful, reconnected etc. then still the same problem. Got Sony on chat, after trying a load of things they told me to return it...
Click to expand...
Click to collapse
bad watch.bummer.
neur28 said:
bad watch.bummer.
Click to expand...
Click to collapse
What a letdown. It felt like Christmas when I unboxed it, feels like a funeral now...
Yea this is BS I have to pay for shipping ship it all the way back to the uk and get a new one......
neur28 said:
bad watch.bummer.
Click to expand...
Click to collapse
Mine too. Suddenly decided after a week to continually disconnect from phone. Get a message saying 'unfortunately smartwatch 2 had stopped working'. Tried every reset. Annoyingly it works fine on my wife's galaxy s4. Really hope it's not the z1 that's knackered! Returning on Monday.
Sent from my C6903 using Tapatalk now Free
bmad7136 said:
Mine too. Suddenly decided after a week to continually disconnect from phone. Get a message saying 'unfortunately smartwatch 2 had stopped working'. Tried every reset. Annoyingly it works fine on my wife's galaxy s4. Really hope it's not the z1 that's knackered! Returning on Monday.
Sent from my C6903 using Tapatalk now Free
Click to expand...
Click to collapse
If it works fine with your wife's s4 than its not the problem with the watch.
Its the problem on your phone with smartwatch 2 app.
Try to delete data and reinstall app on phone, delete pairing and reset watch and start again.
Bad watch is the one that doesnt work on any phone...
Teknohtc said:
Yea this is BS I have to pay for shipping ship it all the way back to the uk and get a new one......
Click to expand...
Click to collapse
Yeah, hopefully mine will be picked up today, but I'm told it may be up to 14 days for replacement. And they kept talking about repair when talking on the phone when it was DOA, hopefully they took on board that it just needs replaced...
I have exactly the same issue. I have tried multiple phones, but no dice..... cant reset it from tools as cant get past the clock screen. Going to try to update the fw and see what happens
cheetah2k said:
I have exactly the same issue. I have tried multiple phones, but no dice..... cant reset it from tools as cant get past the clock screen. Going to try to update the fw and see what happens
Click to expand...
Click to collapse
Good luck. I'm still waiting for the replacement...

[Q] Gear 2 Camera blurry

Hello guys,
My gear 2 camera stuck on blurry and I can't do anything about it. I've tried so many ways changing Tizen versions, formatting and rooting the gear 2 ,,etc
None of them worked and its been almost 6 month my gear 2 camera are useless, Can anyone help me to fix this issue?
Is it related to hardware or its software?
Thanks for anyone who have a clue to help me out.
It's a known issue so I was told camera gets stuck in macro mode, try doing a close up shot to confirm.
The focus mode is on Automatic but still working as micro mode!
So it means there is no solution?
Sent from my SM-G920F using XDA Free mobile app
Araz86 said:
Hello guys,
My gear 2 camera stuck on blurry and I can't do anything about it. I've tried so many ways changing Tizen versions, formatting and rooting the gear 2 ,,etc
None of them worked and its been almost 6 month my gear 2 camera are useless, Can anyone help me to fix this issue?
Is it related to hardware or its software?
Thanks for anyone who have a clue to help me out.
Click to expand...
Click to collapse
I spend my and gave a knock with the hand and now works well again.
Sorry for my English.
antotamara said:
I spend my and gave a knock with the hand and now works well again.
Sorry for my English.
Click to expand...
Click to collapse
Thanks, I tried worst than this but it didn't work :/

US- Gear update out!

So I just got an update on my Gear S2, SM-R720. I believe this is the one that brings features from the S3?
Change log:
http://imgur.com/a/2CW69
http://imgur.com/a/r9SpY
Raibbl said:
So I just got an update on my Gear S2, SM-R720. I believe this is the one that brings features from the S3?
Change log:
http://imgur.com/a/2CW69
http://imgur.com/a/r9SpY
Click to expand...
Click to collapse
I'm assuming your Gear S2 is BT/wifi, not 3G/4G? Has anyone in the US on 3G/4G gotten the update on T-Mobile? Thanks.
smarcin said:
I'm assuming your Gear S2 is BT/wifi, not 3G/4G? Has anyone in the US on 3G/4G gotten the update on T-Mobile? Thanks.
Click to expand...
Click to collapse
Not for me yet.
Just a heads up. My battery life tanked after the update regardless of what I did. What fixed it was recharging a couple times. For some reason that worked.
smarcin said:
I'm assuming your Gear S2 is BT/wifi, not 3G/4G? Has anyone in the US on 3G/4G gotten the update on T-Mobile? Thanks.
Click to expand...
Click to collapse
No, it's really crazy that the $300 version of the Gear S2 still does not have automatic sleep tracking. I wish I could just flash it to the generic Samsung 3g firmware and be done with T-Mobile, but it doesn't seem to be a possibility (I started a thread here, but no responses so far: http://forum.xda-developers.com/gear-s2/general/gear-s2-3g-t-mobile-version-flash-to-t3518844 ).
I'd also complain to T-Mobile directly, maybe if enough of us complain, they'll do something about it.
rogerperk said:
Just a heads up. My battery life tanked after the update regardless of what I did. What fixed it was recharging a couple times. For some reason that worked.
Click to expand...
Click to collapse
Hi rogerperk,
I have same Gear S2 732 in same firmware as you (in France), and for me too, battery drain is present
Sure, not as much as you, but now, I've got a "low battery alert 15%" at 23h00 when, before, I get to bed at 00h30 with 35-40% battery left ! For sure, there is something that change (same watchface as before) !
Sadly, 2 charging (and even more than 10 actually) dont change anything for me
Best regards
Not good. I recharged mine a couple times and did a factory reset and that seemed to do it. I'm actually getting far better battery life now. Over 24 hours and I'm only at 77%! I hope that keeps up! I cut out alot of stuff I don't use like NFC and constant wifi and heartrate checks. That sort of stuff.
fonetval said:
Hi rogerperk,
I have same Gear S2 732 in same firmware as you (in France), and for me too, battery drain is present
Sure, not as much as you, but now, I've got a "low battery alert 15%" at 23h00 when, before, I get to bed at 00h30 with 35-40% battery left ! For sure, there is something that change (same watchface as before) !
Sadly, 2 charging (and even more than 10 actually) dont change anything for me
Best regards
Click to expand...
Click to collapse
Any better? Been a week and I'm still getting great battery life. Now. Hope its the same for you.
rogerperk said:
Any better? Been a week and I'm still getting great battery life. Now. Hope its the same for you.
Click to expand...
Click to collapse
Merry Chrismas everyone :highfive: !
Thanks for asking : finally, it seems that, little by little, I get back to normal battery life. I can't figure why, but it's a fact.
A little Chrismas' miracle perharps :angel: ?
What abt gear s2 classic R735T ??? Any info on the update?
kof200440 said:
What abt gear s2 classic R735T ??? Any info on the update?
Click to expand...
Click to collapse
It's been released. Got it 2 days ago
kbboykin said:
It's been released. Got it 2 days ago
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Click to collapse
They didn't release any update for R735T classic 4G? How the hell did u got the update?
kof200440 said:
They didn't release any update for R735T classic 4G? How the hell did u got the update?
Click to expand...
Click to collapse
sorry, I misunderstood, I have the 3G classic. Model R735T. No need to swear!
At least T Mobile has released the update. Verizon never released the first value pack update nor have they released the newest update. Anyone know what is wrong with Big Red?
Can't upgrade my watch for my verizon 3g modal since there us a push upgrade. Because of the memory nit enough issue. Any idea?
ysl4527 said:
Can't upgrade my watch for my verizon 3g modal since there us a push upgrade. Because of the memory nit enough issue. Any idea?
Click to expand...
Click to collapse
It seems you could clear ram through your phone. You might need to delete some stuff to free up enough memory
anyone have the file to share so i can Odin it? every time I try the update fails

Question Touch screen stops working. (GW 4 46mm)

Has anyone else experienced the touch screen becoming unresponsive? It happened first after updating to the EVA8 software version. Everytime I do a factory reset the watch will work fine for a day or two, then it gets worse to the extent I have to reboot the watch several times a day.
towser1972 said:
Has anyone else experienced the touch screen becoming unresponsive? It happened first after updating to the EVA8 software version. Everytime I do a factory reset the watch will work fine for a day or two, then it gets worse to the extent I have to reboot the watch several times a day.
Click to expand...
Click to collapse
i have standard one 44mm and there is no problems like that in my watch. After format are you resotring backup or do you set it up from scratch and did you try to use it without any custom app instaled for some time to check if problem will show on clean watch?
berni502 said:
i have standard one 44mm and there is no problems like that in my watch. After format....
Click to expand...
Click to collapse
No, I've not restored any backups, and the only things I've installed are a few official Samsung watchfaces. I've done a factory reset this morning, so I won't add the watch faces for a day or too, but so far the touch screen has been fine.
towser1972 said:
No, I've not restored any backups, and the only things I've installed are a few official Samsung watchfaces. I've done a factory reset this morning, so I won't add the watch faces for a day or too, but so far the touch screen has been fine.
Click to expand...
Click to collapse
lets hope that this was coused by watchfaces samsung mess somethings in last update but if not looks like you need to send it to repair :/
towser1972 said:
Has anyone else experienced the touch screen becoming unresponsive? It happened first after updating to the EVA8 software version. Everytime I do a factory reset the watch will work fine for a day or two, then it gets worse to the extent I have to reboot the watch several times a day.
Click to expand...
Click to collapse
It happened to my watch 4 classic after the EVA8 update also. I thought it was because I used a custom watch face (pixel one), but it also happend on a stock watch face. Now I'm using another stock watchface and it seems not to happen anymore. It's definitely a bug. I wondering if it has something to do with the reported AOD bug (because I don't use AOD, maybe this is how it's manifesting). Do you use AOD?
mircea89fzr said:
It happened to my watch 4 classic after the EVA8 update also. I thought it was because I used a custom watch face (pixel one), but it also happend on a stock watch.....
Click to expand...
Click to collapse
No mate, I don't use AOD either. I only installed the Frontier watch face, straight from the Gear Wear app. My watch got the latest EVB4 update today, so I've reinstalled the Frontier watch face to see what happens. Cheers.
towser1972 said:
No mate, I don't use AOD either. I only installed the Frontier watch face, straight from the Gear Wear app. My watch got the latest EVB4 update today, so I've reinstalled the Frontier watch face to see what happens. Cheers.
Click to expand...
Click to collapse
I don't have the update yet, how is it? Does it still happen?
mircea89fzr said:
I don't have the update yet, how is it? Does it still happen?
Click to expand...
Click to collapse
The watch hasn't skipped a beat since the update. All is good...

Question any help would be great

Hi I am new and looking for help with my galaxy watch 4 classic it keeps restarting when on the charger and does not work at all off the charger I attached a short video of what it is doing, remember I am older and not too bright about these kind of things so please be kind thank you
Did you recently get a firmware update? It looks like it's trying to install something
how to enter recovery in watch 4 classic - Google Search
butchieboy said:
Did you recently get a firmware update? It looks like it's trying to install something
Click to expand...
Click to collapse
I do not remember authorizing any updates, but this started last year in December. And I did have it set to auto update. I had called Samsung support they told me my battery was shot and they could replace it and since my warrenty was expired it would be almost 200.00. So the watch has been sitting since then.
butchieboy said:
how to enter recovery in watch 4 classic - Google Search
Click to expand...
Click to collapse
I wish I could do this but my watch does not stay on long enough to go through the options.
formrsamfan said:
... battery was shot and they could replace it....
Click to expand...
Click to collapse
This doesn't read too hard to do.
In the state it is in now it's no use so imho nothing to loose.

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