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OK I'm starting this post for my buddy who has a sprint galaxy nexus we live in south Florida and spring took there towers off line today to do some service to there towers well when they put them back online they deactivated his service and when he called customer service he told them his phone was rooted and unlocked with a custom ROM and they told him that sprint probably seen that his phone was rooted and that is why they deactivated his device well he has it back on now and is getting no data what so ever
Sent from my Galaxy Nexus using xda premium
cant see that happening tbh, why would a phone network care about what you do to your device? Only the phone manufacturer would care about you invalidating your warranty if you were to book it in for repair.
Doddster said:
cant see that happening tbh, why would a phone network care about what you do to your device? Only the phone manufacturer would care about you invalidating your warranty if you were to book it in for repair.
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That's what I told him but he said the lady was pretty persistent about that
Sent from my Galaxy Nexus using xda premium
As an ex-Sprint in-store technician, the lady was bullshitting.
Product F(RED) said:
As an ex-Sprint in-store technician, the lady was bullshitting.
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Why do u think they deactivated his device I mean its back up now but he us getting no data what so ever just voice everything was fine prior to getting deactivated
Sent from my Galaxy Nexus using xda premium
bostonbassman78 said:
Why do u think they deactivated his device I mean its back up now but he us getting no data what so ever just voice everything was fine prior to getting deactivated
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Tell him to do a profile update. Settings -> About Phone -> Sprint updates -> Update Profile (if I remember correctly) and then Update PRL. Otherwise just call up Sprint and tell them he's not getting data and they should be able to refresh his profile from their end. Also, they can't do anything about you rooting your phone as it's yours. If he starts tethering like 50GB a month or something stupid like that, then yeah there's an issue. But I'm assume it's normal usage. Why he even bothered telling the lady his phone is rooted is beyond me...No offense, but that was pretty stupid.
Product F(RED) said:
Tell him to do a profile update. Settings -> About Phone -> Sprint updates -> Update Profile (if I remember correctly) and then Update PRL. Otherwise just call up Sprint and tell them he's not getting data and they should be able to refresh his profile from their end. Also, they can't do anything about you rooting your phone as it's yours. If he starts tethering like 50GB a month or something stupid like that, then yeah there's an issue. But I'm assume it's normal usage. Why he even bothered telling the lady his phone is rooted is beyond me...No offense, but that was pretty stupid.
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Click to collapse
I sent him the link for this thread so he should be on here soon
Sent from my Galaxy Nexus using xda premium
bostonbassman78 said:
I sent him the link for this thread so he should be on here soon
Sent from my Galaxy Nexus using xda premium
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I heard it's not so good in south florida with sprint.
Charybdisan said:
I heard it's not so good in south florida with sprint.
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It's not so good anywhere unless you're in their LTE areas. Their coverage is fine, voice and text is fine. Their data is GARBAGE.
Product F(RED) said:
It's not so good anywhere unless you're in their LTE areas. Their coverage is fine, voice and text is fine. Their data is GARBAGE.
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Click to collapse
He should be on in a minute or two if you could pls stay on he wants to pick your brain he said he tried that profile thing didn't work he said
Sent from my Galaxy Nexus using xda premium
Product F(RED) said:
As an ex-Sprint in-store technician, the lady was bullshitting.
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Click to collapse
Hey what's up guys? I'm the guy with the Sprint issues. It makes absolutely no sense to me at all why they would care about my device but the way she made it sound was that Sprint cannot restore my 3g data because my device was rooted. She told me that my best bet would be to flash back to stop and start over. She concluded with an offer to follow up with me after I flashed back to stock and she could rectify the data situation then. Call me crazy but I think I want the opinion of the guys who know what's going on and not the one of the chick reading off her computer screen. Any help on this would be greatly appreciated.
bigweezy1212 said:
Hey what's up guys? I'm the guy with the Sprint issues. It makes absolutely no sense to me at all why they would care about my device but the way she made it sound was that Sprint cannot restore my 3g data because my device was rooted. She told me that my best bet would be to flash back to stop and start over. She concluded with an offer to follow up with me after I flashed back to stock and she could rectify the data situation then. Call me crazy but I think I want the opinion of the guys who know what's going on and not the one of the chick reading off her computer screen. Any help on this would be greatly appreciated.
Click to expand...
Click to collapse
Several things I have to say:
1. Do not EVER EVER EVER tell your phone company that you rooted your device because the things that run through their mind are:
a) ****! Now he can tether without paying!
b) We're not fixing your phone now because you voided the warranty.
I hope she didn't put notes on your account for b) because that can prevent you from getting your phone repaired in a Sprint store.
Also, it depends what software is on your phone. Have you tried going back to stock? Have you tried calling Sprint again and not mentioning that your phone is rooted?
Product F(RED) said:
Several things I have to say:
1. Do not EVER EVER EVER tell your phone company that you rooted your device because the things that run through their mind are:
a) ****! Now he can tether without paying!
b) We're not fixing your phone now because you voided the warranty.
I hope she didn't put notes on your account for b) because that can prevent you from getting your phone repaired in a Sprint store.
Also, it depends what software is on your phone. Have you tried going back to stock? Have you tried calling Sprint again and not mentioning that your phone is rooted?
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Click to collapse
He is on the toroplus ROM from teameos I'm gonna assume the most recent one
Sent from my Galaxy Nexus using xda premium
Product F(RED) said:
Several things I have to say:
1. Do not EVER EVER EVER tell your phone company that you rooted your device because the things that run through their mind are:
a) ****! Now he can tether without paying!
b) We're not fixing your phone now because you voided the warranty.
I hope she didn't put notes on your account for b) because that can prevent you from getting your phone repaired in a Sprint store.
Also, it depends what software is on your phone. Have you tried going back to stock? Have you tried calling Sprint again and not mentioning that your phone is rooted?
Click to expand...
Click to collapse
I asked her if there were going to be notes on my account mentioning it being rooted and she said yes but she said she was putting another note stating that the phone was being returned to stock. So I don't know. I'm learning and the main thing I'm learning is that the more I try to learn about this ****, the worse it's getting. The thing I hate the most is that this is a way to break away from the communist machine that is Sprint but somehow they still have me by the balls.
bostonbassman78 said:
He is on the toroplus ROM from teameos I'm gonna assume the most recent one
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I am also on the toro ROM on my Verizon Gnex and I have no issue's like that
Sent from my Galaxy Nexus using xda premium
bigweezy1212 said:
I asked her if there were going to be notes on my account mentioning it being rooted and she said yes but she said she was putting another note stating that the phone was being returned to stock. So I don't know. I'm learning and the main thing I'm learning is that the more I try to learn about this ****, the worse it's getting. The thing I hate the most is that this is a way to break away from the communist machine that is Sprint but somehow they still have me by the balls.
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Click to collapse
Technician notes are different from account notes, so if you were to go into a store for a repair I'm sure they wouldn't see that. Try reactivating your phone. Call Sprint, tell them:
"I called a while ago because I was having issues with data. A rep told me to punch in a code in the dialer and he also gave me the MSL code for my phone, but I can't find where I wrote it down. Do you mind telling me how to re-do the Handsfree Activation?"
Follow the instructions and see if that works. If nothing comes up on the dialer when you punch in the code, your ROM doesn't have Handsfree-Activation included. Try going to a stock ROM or ROM that has the Sprint menus in it.
Product F(RED) said:
Technician notes are different from account notes, so if you were to go into a store for a repair I'm sure they wouldn't see that. Try reactivating your phone. Call Sprint, tell them:
"I called a while ago because I was having issues with data. A rep told me to punch in a code in the dialer and he also gave me the MSL code for my phone, but I can't find where I wrote it down. Do you mind telling me how to re-do the Handsfree Activation?"
Follow the instructions and see if that works. If nothing comes up on the dialer when you punch in the code, your ROM doesn't have Handsfree-Activation included. Try going to a stock ROM or ROM that has the Sprint menus in it.
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Click to collapse
I'm gonna have to jump on this first thing in the morning. Thanks for the advice. I will post any results on this thread as they unfold.
I would go as far to say it would be illegal for the phone company to cut you off for tethering a device that you own. (There are apps such as FoxFi that bypass the 'tethering tax' mobile networks try to claim) However, as someone said previously if you are downloading heavily then I guess they could cut you off for that.
At T-Mobile, NO such policy of cutting you off exists and they rely solely on throttling and packet shaping.
Doddster said:
I would go as far to say it would be illegal for the phone company to cut you off for tethering a device that you own. (There are apps such as FoxFi that bypass the 'tethering tax' mobile networks try to claim) However, as someone said previously if you are downloading heavily then I guess they could cut you off for that.
At T-Mobile, NO such policy of cutting you off exists and they rely solely on throttling and packet shaping.
Click to expand...
Click to collapse
Thing is, he barely knows what he's doing. He's rooted and ROM'd but that's it. He's new to this whole thing. I don't even think he was tethering; I was just using it as an example for why a phone company wouldn't want you rooting their devices. But yeah I agree, you can't get cut off for modifying your device like that unless it was doing something that it logically should not be able to do (like if you were using it as a 24/7 server to host a website or something crazy).
Product F(RED) said:
Thing is, he barely knows what he's doing. He's rooted and ROM'd but that's it. He's new to this whole thing. I don't even think he was tethering; I was just using it as an example for why a phone company wouldn't want you rooting their devices. But yeah I agree, you can't get cut off for modifying your device like that unless it was doing something that it logically should not be able to do (like if you were using it as a 24/7 server to host a website or something crazy).
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Click to collapse
Well it got worse now his phone is telling that command droid is not working any thoughts on this and is there a way to get back to stock
Sent from my Galaxy Nexus using xda premium
Hey guys...
I was unfortunate enough to come across some aroma/twrp bug while updating my kernel and now my phone is bricked. Oh well, life happens. I am going to have to send it in for JTAG repair. I found that mobiletechvideos.com does JTAG repair for $60 so that's not all terrible. Do any of you have experience with them? Is there service good? From what I can tell they look legit..
On their website they also also have numerous "addons" you can choose for your order such as "ROM/Root upgrade service" and "S-off". Now, does that mean that once I get the phone back it will be in a state where I cannot root the device? I have my old bootloader unlock code from before... would that work to root the phone after this procedure is performed? It is my understanding that they (mobile tech videos) modify whatever image they push to your phone to include your IMEI information. Would that give me troubles if I tried to unlock the phone using my old unlock code?
Perhaps I should email them directly.
Anyway, what are your thoughts?
I would ask them, but I believe they can set things up however you want. I recall seeing one person saying they got it back s-off, etc.
iElvis said:
I would ask them, but I believe they can set things up however you want. I recall seeing one person saying they got it back s-off, etc.
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Click to collapse
I sent them an email. Yeah, you can pay extra for S-off etc.. but if I get the phone back in a state that I can do this myself why waste my money, right? I'll let you know when they get back to me.
ECEXCURSION said:
I sent them an email. Yeah, you can pay extra for S-off etc.. but if I get the phone back in a state that I can do this myself why waste my money, right? I'll let you know when they get back to me.
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Click to collapse
They do awesome work they fixed my s3 (borked imei)
Sent from my SGH-T889 using Tapatalk 2
Yea man from what I understand when you get it back you good to go. Unlocked and s-off.
Either which way, I'm sure you'll be glad to have your phone back
Sent from my One X using Tapatalk 2
Never used their service. But from lurking around these forums for a long time now there is nothing but good things to say about them
Sent from my VENOMized HoxL
ECEXCURSION said:
Hey guys...
I was unfortunate enough to come across some aroma/twrp bug while updating my kernel and now my phone is bricked. Oh well, life happens. I am going to have to send it in for JTAG repair. I found that mobiletechvideos.com does JTAG repair for $60 so that's not all terrible. Do any of you have experience with them? Is there service good? From what I can tell they look legit..
On their website they also also have numerous "addons" you can choose for your order such as "ROM/Root upgrade service" and "S-off". Now, does that mean that once I get the phone back it will be in a state where I cannot root the device? I have my old bootloader unlock code from before... would that work to root the phone after this procedure is performed? It is my understanding that they (mobile tech videos) modify whatever image they push to your phone to include your IMEI information. Would that give me troubles if I tried to unlock the phone using my old unlock code?
Perhaps I should email them directly.
Anyway, what are your thoughts?
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Click to collapse
They ask you for your imei before you mail it. They won't change your imei they reload of
Sent from my HTC One X using xda app-developers app
I'm very sad that you have to go through this with your phone
Sent from my SCH-I535 using Tapatalk 2
It will not effect you using your old unlock code.
Sent from my HTC One X using xda premium
I'd really like to buy a riff box. Does every diff brand of phone require a seperate box or does it just push software you load into it
Sent from my HTC One X using xda premium
DESERT.TECH said:
I'd really like to buy a riff box. Does every diff brand of phone require a seperate box or does it just push software you load into it
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
http://www.fonefunshop.co.uk/Unlocking/riff_box.htm
Scroll down and you'll see a huge list of devices supported by the one box. More devices added with firmware updates to the box. Ships from the uk as there is no distributor on this side of the oceans. afaik
But there are distributers on this side. Madusa riff boxes will do the same thing. The JTag site has a list of suppliers that sell riff boxes in the US. Since more devices are becoming usb supported, the need for soldering is limited to certain devices.
Sent from my HTC One X using xda premium
does JTAG'ing void the warranty as they have to open up the phone? I haven't looked in depth at videos of people opening up the phone but I can only imagine that they ahve some stickers inside...
If not, I'd definitely send my phone to them if it meant I could get S-OFF even though I'm on JB
nhshah7 said:
does JTAG'ing void the warranty as they have to open up the phone? I haven't looked in depth at videos of people opening up the phone but I can only imagine that they ahve some stickers inside...
If not, I'd definitely send my phone to them if it meant I could get S-OFF even though I'm on JB
Click to expand...
Click to collapse
I imagine it voids the warranty. But then again, unlocking the bootloader and rooting your phone could also void the warranty...
Thanks Venomtester, I guess I'll start packing up my phone then.
I used mobiletechvideos to fix my HBOOT and S-OFF and they did a fantastic job on both. I would recommend them to anyone looking for that service.
So I kow Mobile Tech does jtag but what if u dont have the IMEI because i got this phone in a trade and it doesnt have a IMEI sticker or whatever. I forgot to even write it down. Anyways I am not going to use the phone on contract so is there any other possible solutions?
AwesomeEvo said:
So I kow Mobile Tech does jtag but what if u dont have the IMEI because i got this phone in a trade and it doesnt have a IMEI sticker or whatever. I forgot to even write it down. Anyways I am not going to use the phone on contract so is there any other possible solutions?
Click to expand...
Click to collapse
Imei can be found in the bootloader
Sent from my HTC One XL using Tapatalk 2
InflatedTitan said:
Imei can be found in the bootloader
Sent from my HTC One XL using Tapatalk 2
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Click to collapse
Oh yeah well The phone is bricked too
Anyone seen this? Wonder of this could help some ppl out..
http://forum.xda-developers.com/showthread.php?p=29996469
Sent from my HTC One X using Xparent Green Tapatalk 2
AwesomeEvo said:
So I kow Mobile Tech does jtag but what if u dont have the IMEI because i got this phone in a trade and it doesnt have a IMEI sticker or whatever. I forgot to even write it down. Anyways I am not going to use the phone on contract so is there any other possible solutions?
Click to expand...
Click to collapse
IMEI is engraved into your simcard tray. Have a look
After a move, was rearranging some stuff around and something fell of course by luck on my phone. LCD has cracking and won't power on, glass seems fine.
Called 3 local repair shops and none of them can fix it. Called Samsung and they want $120 but will format the phone (which I want to avoid as it's a pain to get everything back up and running).
Anyone know of any other mail in repair shops that can repair the LCD on this phone? With T-Mobile not even selling this anymore it seems like it'll be harder and harder to get repair for it unless going direct to Samsung
Everywhere I've looked on line a new LCD/digitizer combo costs about 100$ so 120 isn't bad for oem fix but if they are saying it will format the phone what they mean is the will just give you a new one as there is no reason to format a phone when replacing this
Sent from my Nexus 4 using XDA Premium 4 mobile app
demkantor said:
Everywhere I've looked on line a new LCD/digitizer combo costs about 100$ so 120 isn't bad for oem fix but if they are saying it will format the phone what they mean is the will just give you a new one as there is no reason to format a phone when replacing this
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hm, yeah I might have to go with it at their price since every place I have called so far cannot repair it. And they didn't specifically say new phone, they said all of my content on my phone will be lost because they have to reflash. I got pissed because I really don't want to go through the process of setting everything up again (I just refreshed my phone a month ago)
One nice thing about sliders is there is another option to replacing the screen assembly... you may be able to replace the entire top half of the assembly
Sent from my SGH-T699 using Tapatalk
Thanks for the tip but I don't have any experience with mobile repair so I would not want to attempt that.
Does nobody know of any repair shops that can undertake a repair of this phone? Samsung is telling me that it is mandatory for them to format the phone's data ("for my safety and their technicians' safety") and I don't want to do this because I don't recall when the last backup was made.
Anybody out there know of any mail-in repair shops that have or can get the parts? I am desperate. The repair process for carrier exclusive/not popular phones is awful.
Safety? That makes little sense but so be it. Hell I'll do it for you without a format, you just would have to pay for shipping and the screen assembly. Would give me an excuse to tear this phone apart
Sent from my Nexus 4 using XDA Premium 4 mobile app
demkantor said:
Safety? That makes little sense but so be it. Hell I'll do it for you without a format, you just would have to pay for shipping and the screen assembly. Would give me an excuse to tear this phone apart
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for offering but I caved in to Samsung, couldn't find any other options and my current replacement phone (HTC G2) is garbage so couldn't wait much longer. I just copied over the root of the phone and will have to deal with redownloading apps, had some recent backup of the app list from a month back or so...
And yeah I got into a bit of a discussion with the supervisor at Samsung about the "safety" reasoning. It's a dumb policy, and I think as a consumer we should have an option to authorize a repair without a format, but as a corporation I guess they are entitled to having stupid policies in place.
Sorry for piggybacking on this thread,
Is it possible to obtain the assembly from a model with a bad esn?
Sure! You can use everything but the logic board, actually if the one with a bad esn is in good shape, just swap boards and you're done!
Sent from my Nexus 7 using XDA Premium 4 mobile app
After bricking my Xperia L and waiting for over a month for a reply from the service where i bought the phone from, they rejected my warranty because the phone has a little indent on the top... Now I am looking for a new mainboard. Can somebody tell me where can I buy it from? Also I am thinking of buying an XL with broken display for parts (found one very cheap) but can there be any consequences besides the screen?
sks1897 said:
After bricking my Xperia L and waiting for over a month for a reply from the service where i bought the phone from, they rejected my warranty because the phone has a little indent on the top... Now I am looking for a new mainboard. Can somebody tell me where can I buy it from? Also I am thinking of buying an XL with broken display for parts (found one very cheap) but can there be any consequences besides the screen?
Click to expand...
Click to collapse
im researching atm.... have you:
1. any second phone with working cwm? (or are you able to reach your own)
2.a sdcard 8gb minimum
3. a pc with internet
Sent from my C2105 using XDA Free mobile app
I have everything except point 1. I don't think the phone is recoverable (hard bricked, pc detects it as qhsusb_dload). Stupid guy at service center told me that i dropped the phone and that's why it isn't turning on. What a looser!
sks1897 said:
I have everything except point 1. I don't think the phone is recoverable (hard bricked, pc detects it as qhsusb_dload). Stupid guy at service center told me that i dropped the phone and that's why it isn't turning on. What a looser!
Click to expand...
Click to collapse
yea may try to boot from sdcard....its wip atm...you need atleast another device with cwn OR a possibility to mount sdcard as mmcblk1 on your linux pc
Sent from my C2105 using XDA Free mobile app
SdtBarbarossa said:
yea may try to boot from sdcard....its wip atm...you need atleast another device with cwn OR a possibility to mount sdcard as mmcblk1 on your linux pc
Sent from my C2105 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks for the advice, but I have exams coming and I don't have time to do this stuff. I purchased the XL with broken screen and in the coming days I will send it to service center to have the mainboard on my phone exchanged with the one from the phone with broken screen.
How to know please if my phone is new or not? Knowing that the box was opened and unsealed when I received it?
I installed the application "Phone INFO" but apparently since Android 6.0 it is only possible to know this "counter informations" (Number of times of the USB cable and headphones have been connected) by rooting the device before.
But my Snapdragon-based model is not yet rootable, so it's not possible to get this counter informations via the "Phone INFO" application.
So, how to get this informations otherwise? Or what other application can give me this please?
natouche said:
How to know please if my phone is new or not? Knowing that the box was opened and unsealed when I received it?
I installed the application "Phone INFO" but apparently since Android 6.0 it is only possible to know this "counter informations" (Number of times of the USB cable and headphones have been connected) by rooting the device before.
But my Snapdragon-based model is not yet rootable, so it's not possible to get this counter informations via the "Phone INFO" application.
So, how to get this informations otherwise? Or what other application can give me this please?
Click to expand...
Click to collapse
Not sure, but why did you accepted unsealed box?
Sent from my SM-G955F using Tapatalk
Exactly you shouldn't had accepted it.
Take it back to store and get replacement.
You can give a try by calling Samsung and giving them the IMEI number and could figure out if has being activated or not.
Sent from my iPad using Tapatalk
I live in France, and I ordered it on Internet at a Ebay UK shop apparently known and serious, which themselves received the product from HK.
Following my question, they sent me this answer:
"All items are brand new, original and unlocked.
Some of the items may not be sealed in Asian market.
The item will be undergone quality assurance process, original box and
Seal may be used as a warranty.
But the answer does not reassure me, and I want to check if the product is really new?
How to contact Samsung please?
Is there any other way to know if the phone has never been used?
natouche said:
I live in France, and I ordered it on Internet at a Ebay UK shop apparently known and serious, which themselves received the product from HK.
Following my question, they sent me this answer:
"All items are brand new, original and unlocked.
Some of the items may not be sealed in Asian market.
The item will be undergone quality assurance process, original box and
Seal may be used as a warranty.
But the answer does not reassure me, and I want to check if the product is really new?
How to contact Samsung please?
Is there any other way to know if the phone has never been used?
Click to expand...
Click to collapse
It's best to return it, I'm from Asia and i never bought unsealed phone, I've even been to HK and even bought Moto Milestone few years ago and i got it sealed, i even bought an iPhone 5S from Singapore once, i got it sealed pack and i live in India, even in India i always got sealed phone
Sometimes it can't be sealed because some phones are region locked and need to be opened to place a 5 min Phone call to unlock the region lock
Use the app "charge cycle counter" to read how many times the battery has went through a full cycle. It will read the info from a text file on the device that will survive any reset to the device.
https://play.google.com/store/apps/details?id=ch.cerebrum.ChargeCycleCounter
I know the screenshot says it only counts since the app was installed, but that's not the case with Samsung phones as the battery stores the info
Thank you all.
The app "charge cycle counter" is not reliable.
It would be a shame to return the phone if it is really new. I want be sure...
Other solutions please?
Shuthefrontdoor is correct, they are opened to remove the region lock then repackaged. You could also check the tires for wear to see if it was driven around...
Birdsfan said:
Shuthefrontdoor is correct, they are opened to remove the region lock then repackaged. You could also check the tires for wear to see if it was driven around...
Click to expand...
Click to collapse
The SM-G9550 model (HK) already factory unlocked. Why to open the box then ?
What is "Shuthefrontdoor" and "the tires for wear"? I did not understand...
Shuthefront door is the name of the member that replied to the thread, it also could be customs that opens the packages and the check the tires is humor.
Birdsfan said:
Shuthefront door is the name of the member that replied to the thread, it also could be customs that opens the packages and the check the tires is humor.
Click to expand...
Click to collapse
Ah ok lol
natouche said:
How to know please if my phone is new or not? Knowing that the box was opened and unsealed when I received it?
I installed the application "Phone INFO" but apparently since Android 6.0 it is only possible to know this "counter informations" (Number of times of the USB cable and headphones have been connected) by rooting the device before.
But my Snapdragon-based model is not yet rootable, so it's not possible to get this counter informations via the "Phone INFO" application.
So, how to get this informations otherwise? Or what other application can give me this please?
Click to expand...
Click to collapse
Since the latest firmware of Samsung, it needs root to read the Usage Counters, as well as the Original CSC.
It is due to the fact that Samsung has strengthened its security policy. It is NOT the app's mistake.
If you have root, you still can see those info.
Please read the FAQ #01 here: http://forum.xda-developers.com/showpost.php?p=49425630&postcount=3
vndnguyen said:
Since the latest firmware of Samsung, it needs root to read the Usage Counters, as well as the Original CSC.
It is due to the fact that Samsung has strengthened its security policy. It is NOT the app's mistake.
If you have root, you still can see those info.
Please read the FAQ #01 here: http://forum.xda-developers.com/showpost.php?p=49425630&postcount=3
Click to expand...
Click to collapse
Thank you.
The question now is how to root the SM-G9550...
why dont you just check if the phone has anything scratches
If your phone is working and does not have any kind of lock and if there is no way to return i would suggest to just forget everything and use it like a new phone