I am only writing this as an advanced reminder to keep your phone as secure as possible, especially when rooting. I can't say for sure, but about a week and a half ago my phone started rebooting non stop. I was on a phone call, hadn't done any mods in a couple of months and all the sudden my phone shut off. I thought initially my battery was dead and so I popped in a new one. It started rebooting and rebooting. I was like what the f and tried a different battery, still persisted. I booted into twrp and restored a backup from a month or so prior. Phone booted up for about two hours, then started crashing again and again, never could get back into twrp long enough. I ended up magically being able to get it booted on normally just long enough to fastboot it back to stock and reset it. I did a warranty exchange and no issues. It wasn't until just a few days ago, I got an email from my bank telling me about suspicious activity on my account. I logged in as I called them, and sure enough, my account was empty. I live in Texas and all of these transactions were from local stores in NY, like a fast food joint for example. I have never lived or been to Ny. After watching a 60 minutes episode about this very thing, it came to me, that's probably what happened to me. Someone hacked into my phone and was able to steal my info. I can't say for sure, but I do want to remind everyone just to remember... Rooting is great and all, but it can make you vulnerable to these types of things. Keep an eye on your ****, please!
Swizzle82 said:
I am only writing this as an advanced reminder to keep your phone as secure as possible, especially when rooting. I can't say for sure, but about a week and a half ago my phone started rebooting non stop. I was on a phone call, hadn't done any mods in a couple of months and all the sudden my phone shut off. I thought initially my battery was dead and so I popped in a new one. It started rebooting and rebooting. I was like what the f and tried a different battery, still persisted. I booted into twrp and restored a backup from a month or so prior. Phone booted up for about two hours, then started crashing again and again, never could get back into twrp long enough. I ended up magically being able to get it booted on normally just long enough to fastboot it back to stock and reset it. I did a warranty exchange and no issues. It wasn't until just a few days ago, I got an email from my bank telling me about suspicious activity on my account. I logged in as I called them, and sure enough, my account was empty. I live in Texas and all of these transactions were from local stores in NY, like a fast food joint for example. I have never lived or been to Ny. After watching a 60 minutes episode about this very thing, it came to me, that's probably what happened to me. Someone hacked into my phone and was able to steal my info. I can't say for sure, but I do want to remind everyone just to remember... Rooting is great and all, but it can make you vulnerable to these types of things. Keep an eye on your ****, please!
Click to expand...
Click to collapse
Are you sure it's not a crazy coincidence? Were the purchases done online or at physical locations?
RussianBear said:
Are you sure it's not a crazy coincidence? Were the purchases done online or at physical locations?
Click to expand...
Click to collapse
It could be coincidence for sure, but an extreme coincidence if so... They were at physical locations.
Someone in NY hacked your phone in Texas?
You may want to rethink your hypothesis.
coluccim said:
Someone in NY hacked your phone in Texas?
You may want to rethink your hypothesis.
Click to expand...
Click to collapse
Not necessarily. They could of sold my info.. Like I said above, I can't be sure, but a lot of time we forget how vulnerable we are when we start rooting and granting things access to our system.
http://www.cbsnews.com/news/60-minutes-hacking-your-phone/
coluccim said:
Someone in NY hacked your phone in Texas?
You may want to rethink your hypothesis.
Click to expand...
Click to collapse
Identity theft could happen from the other side of the world.
Airtioteclint said:
Identity theft could happen from the other side of the world.
Click to expand...
Click to collapse
Thats true few years ago from canada tried to buy pre-paid tmobile cards from walmart account and someone bought skype credits during the same week.
Swizzle82 said:
Not necessarily. They could of sold my info.. Like I said above, I can't be sure, but a lot of time we forget how vulnerable we are when we start rooting and granting things access to our system.
Click to expand...
Click to collapse
You're cc/bank info is stored in browser cache/cookies/whatever. I don't think being rooted has anything to do with this.
Phone crashing - your internal storage got corrupted. Happened to me on multiple devices out of nowhere.
Stolen credit card - one of the websites or even physical stores where you used it had a break-in and your info was stolen. There is an entire black market for stolen credit cards where you can buy a card number with a high credit limit for $200-300. Happens to me regularly, average once a year. My bank just sends me a new card with a new number.
The two are not related, your paranoia makes you want to believe that.
Now that I'm on MM, my chase bank app is asking for root access... I denied it. Never seen that before MM.. any input on that?
Sent from my LG-H901 using XDA-Developers mobile app
nieves53 said:
Now that I'm on MM, my chase bank app is asking for root access... I denied it. Never seen that before MM.. any input on that?
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
Many apps that require a higher level of security (financial apps, Samsung Pay, etc) will check if your device is rooted. The TMO Adapt Client does the same.
Did i also get hacked too? I just got this stupid battery lock screen i have never seen before. WTF is this?
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timoshina said:
Did i also get hacked too? I just got this stupid battery lock screen i have never seen before. WTF is this?
Click to expand...
Click to collapse
That almost looks like the APUS browser charge screen.
nieves53 said:
Now that I'm on MM, my chase bank app is asking for root access... I denied it. Never seen that before MM.. any input on that?
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
Protip:
Don't do content sensitive activities on a rooted device. If you can't stomach that ... which is understandable ...
absolutely don't do financial transactions on a rooted device. Stress reduced.
root and security
I've thought about this and curious as to how would having a rooted phone grant someone access to your files? Granting access to a certain app could allow access to your phone or just having a rooted phone period would allow someone access?....if this is true what measure can you take to keep your phone safe?
Swizzle82 said:
I am only writing this as an advanced reminder to keep your phone as secure as possible, especially when rooting. I can't say for sure, but about a week and a half ago my phone started rebooting non stop. I was on a phone call, hadn't done any mods in a couple of months and all the sudden my phone shut off. I thought initially my battery was dead and so I popped in a new one. It started rebooting and rebooting. I was like what the f and tried a different battery, still persisted. I booted into twrp and restored a backup from a month or so prior. Phone booted up for about two hours, then started crashing again and again, never could get back into twrp long enough. I ended up magically being able to get it booted on normally just long enough to fastboot it back to stock and reset it. I did a warranty exchange and no issues. It wasn't until just a few days ago, I got an email from my bank telling me about suspicious activity on my account. I logged in as I called them, and sure enough, my account was empty. I live in Texas and all of these transactions were from local stores in NY, like a fast food joint for example. I have never lived or been to Ny. After watching a 60 minutes episode about this very thing, it came to me, that's probably what happened to me. Someone hacked into my phone and was able to steal my info. I can't say for sure, but I do want to remind everyone just to remember... Rooting is great and all, but it can make you vulnerable to these types of things. Keep an eye on your ****, please!
Click to expand...
Click to collapse
Your device being "hacked" (not confirmed, by the way, merely speculation) has nothing to do with being rooted, ever. Root is actually an advanced security protocol, but it gives you control.
timoshina said:
Did i also get hacked too? I just got this stupid battery lock screen i have never seen before. WTF is this?
Click to expand...
Click to collapse
I had a very similar screen on my Note 4. It was from GO SMS, showed up after an update. Removed GO SMS and it went away.
Related
Returning your Evo anytime soon? Why unroot when you can just flash a completely plain Jane looking stock Froyo ROM that's lacking the Superuser apk? The geniuses over at Sprint or Best Buy will never be able to tell the difference.This is netarchy's HTC OTA Froyo 2.2, *FINAL*, build 3.36.651.6 (Rooted) Odexed ROM, the -only- thing that has been changed is the removal of the Superuser Permissions apk.
Wipe data, cache, and dalvik cache, then flash.
http://www.4shared.com/file/0XGojjon/StockROM.html
If you use this, feel free to gloat in this thread about how you just returned a rooted Evo to Sprint or Best Buy.
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Are you trying to get over on the man?
If so, where's the" like' button?
It goes further than just the rom...truth be told, there's a system they can actually look in to see what rom the phone is running...(I worked for Sprint), but I don't think they're smart enough to look at it...I'll post shots of what it looks like...sometime this week...I've been meaning to give a shout to all the Devs to add something that allows a person to make the Rom look stock...
RavenII said:
It goes further than just the rom...truth be told, there's a system they can actually look in to see what rom the phone is running...(I worked for Sprint), but I don't think they're smart enough to look at it...I'll post shots of what it looks like...sometime this week...I've been meaning to give a shout to all the Devs to add something that allows a person to make the Rom look stock...
Click to expand...
Click to collapse
Yeah, this ROM totally preys on the not so clever reps that work at stores like Sprint and Best Buy. No offense, of course. I actually returned my last Evo with a stock ROM that was still sporting the Superuser Permissions apk. They didn't catch that.10 times out of 9 they're not going to even know about rooting or what to look for to spot a rooted device.
Anyone working for them that wouldnt catch this, wouldnt catch a non stock rom no matter what it is. Anybody actually looking to tell if a phone is rooted will look for a custom recovery.
dcmtnbkr said:
Anyone working for them that wouldnt catch this, wouldnt catch a non stock rom no matter what it is. Anybody actually looking to tell if a phone is rooted will look for a custom recovery.
Click to expand...
Click to collapse
I highly doubt any rep is looking for a custom recovery, although that would be the thing to look for. But seeing the Superuser Permissions app might cause a rep to grow a brain and do some investigating, which could potentially lead to some problems returning your Evo, if you are in fact, returning it rooted. I'm just trying to circumvent some hassle by eliminating that possible hitch.
Sheer genius.
Sent from my PC36100 using XDA App
neckface said:
10 times out of 9 they're not going to even know about rooting or what to look for to spot a rooted device.
Click to expand...
Click to collapse
Lmao!!!!! That's funny. 10 out of nine.
Sent from my PC36100 using XDA App
can i flash this on top of a 1.47 rooted rom?
jebus27 said:
can i flash this on top of a 1.47 rooted rom?
Click to expand...
Click to collapse
yes, of coarse
LOL even with a custom rom and boot screen Sprint took my phone back. Who cares? rooting doesn't effect your hardware so why would they even care? Flashing an official RUU undoes rooting for the most part anyway (minus unrevoked forever)
Thanks you saved me a hour before trading in my sons evo
Thx for that, you saved me from unrooting (again) and rooting my phone (again).
I have to take it to the service to fix my camera.
No-No
neckface said:
Yeah, this ROM totally preys on the not so clever reps that work at stores like Sprint and Best Buy. No offense, of course. I actually returned my last Evo with a stock ROM that was still sporting the Superuser Permissions apk. They didn't catch that.10 times out of 9 they're not going to even know about rooting or what to look for to spot a rooted device.
Click to expand...
Click to collapse
1st of all EVERYONE I worked with at Sprint and half of the upper management have rooted Evos, even rooted Epics. We know, we're not idiots you idiot
The reps aren't really going to care because the account that device was active on can get charged up to full retail for the new device if the Evo is discovered to be rooted. Most of the time these phones get recycled as refurbished replacement phones, and there's a simple check (a couple actually) to determine root, with or without Superuser. Got an e-mail about this from our service technicians about going into the About Phone section and how the phone betrays itself.
That and the bootloader screen shows S-Off at the top for most rooted Evo's which takes all of 60 seconds to check.
On a side note, it really is unlikely Sprint is wasting man-power checking every single evo coming in, especially with everyone trading up to the 3D. Just throwing it out there, YOU REALLY SHOULD JUST UNROOT the damn thing it's easy and could (possibly) spare you north of $450. I mean really, even if it takes an hour you theoretically made almost $500 an hour.
skatrwannabe3 said:
1st of all EVERYONE I worked with at Sprint and half of the upper management have rooted Evos, even rooted Epics. We know, we're not idiots you idiot
The reps aren't really going to care because the account that device was active on can get charged up to full retail for the new device if the Evo is discovered to be rooted. Most of the time these phones get recycled as refurbished replacement phones, and there's a simple check (a couple actually) to determine root, with or without Superuser. Got an e-mail about this from our service technicians about going into the About Phone section and how the phone betrays itself.
That and the bootloader screen shows S-Off at the top for most rooted Evo's which takes all of 60 seconds to check.
On a side note, it really is unlikely Sprint is wasting man-power checking every single evo coming in, especially with everyone trading up to the 3D. Just throwing it out there, YOU REALLY SHOULD JUST UNROOT the damn thing it's easy and could (possibly) spare you north of $450. I mean really, even if it takes an hour you theoretically made almost $500 an hour.
Click to expand...
Click to collapse
I'm pretty sure this method is intended primarily for those taking their phones in for service.
When actually sending the phone back to Sprint (to take advantage of their insurance, for example), a full unroot should always be done. That's where the technicians will be more likely to poke and prod.
neckface said:
Returning your Evo anytime soon? Why unroot when you can just flash a completely plain Jane looking stock Froyo ROM that's lacking the Superuser apk? The geniuses over at Sprint or Best Buy will never be able to tell the difference.This is netarchy's HTC OTA Froyo 2.2, *FINAL*, build 3.36.651.6 (Rooted) Odexed ROM, the -only- thing that has been changed is the removal of the Superuser Permissions apk.
Wipe data, cache, and dalvik cache, then flash.
http://www.4shared.com/file/0XGojjon/StockROM.html
If you use this, feel free to gloat in this thread about how you just returned a rooted Evo to Sprint or Best Buy.
Click to expand...
Click to collapse
awesome idea... I likey
skatrwannabe3 said:
1st of all EVERYONE I worked with at Sprint and half of the upper management have rooted Evos, even rooted Epics. We know, we're not idiots you idiot
The reps aren't really going to care because the account that device was active on can get charged up to full retail for the new device if the Evo is discovered to be rooted. Most of the time these phones get recycled as refurbished replacement phones, and there's a simple check (a couple actually) to determine root, with or without Superuser. Got an e-mail about this from our service technicians about going into the About Phone section and how the phone betrays itself.
That and the bootloader screen shows S-Off at the top for most rooted Evo's which takes all of 60 seconds to check.
On a side note, it really is unlikely Sprint is wasting man-power checking every single evo coming in, especially with everyone trading up to the 3D. Just throwing it out there, YOU REALLY SHOULD JUST UNROOT the damn thing it's easy and could (possibly) spare you north of $450. I mean really, even if it takes an hour you theoretically made almost $500 an hour.
Click to expand...
Click to collapse
....................so
Netarchy uses a custom kernal...not hard to figure out.
Sent from my PC36100 using Tapatalk
Why didn't I think of this?
Well I went to a device service center to exchange my phone for random shutdowns. My phone was running stock and unrooted. When I gave it to the rep to spent about 10 minutes looking at the phone information under the settings menu. He finally look at me and told me that I voided the warranty of the phone. I was like wtf? Then he claimed that KB1 wasn't official and that his computer only showed that jh7 was the only official release... Then he went back to my home screen and claimed that my adw launcher also showed a custom rom...
I kept trying to tell him that kb1 was official and I even turned off the launcher. He was getting pissed and trying to make it seem like he was going out of his way to let me slide. Finally got him to get another phone out of the back and load it and and check the about phone settings... and those phones come loaded with froyo already. He still tried to play it off like he was doing me a favor though. I was like oh crap hes gonna put a mark against my account or something.
What was also funny was that his personal phone was a droid x and he was bragging about how he has a leaked gingerbread rom on it...
So does anyone else have any good atnt stories?
i would talk to his manager. AND call AT&T customer support. get pay-back in dollars and accessories.
Yeah, you really should have told him that you'll be back, then driven your car through the front of the store.
He finally honored my replacement in the end. But like I said he tried acting like he was doing me a favor. I wondering if he put a note or something on my account claiming that my warrenty is voided. Is there anyway to check?
I remem when I got mine replaced. It was because it wouldn't go into recovery at all with button combo. I think this was before the fix, and even before the leaked froyo. I needed recovery to root and install oclf. The guy replaced without any questions asked. But of course he knew exactly what I was trying to do and had even rooted his too
Sent from my GT-I9000 using XDA App
NascarFastcar said:
He finally honored my replacement in the end. But like I said he tried acting like he was doing me a favor. I wondering if he put a note or something on my account claiming that my warrenty is voided. Is there anyway to check?
Click to expand...
Click to collapse
As per AT&T's terms of contract, he IS in fact doing a favor to u. Once u load any custom, u have ur warranty voided. U should always revert to stock before u take the handset to AT&T store, in case u have custom rom on it.
I don't think he would've put anything like that on ur account. Cos had he put a note like that, he wouldn't have exchanged ur phone.
diablo009 said:
As per AT&T's terms of contract, he IS in fact doing a favor to u. Once u load any custom, u have ur warranty voided. U should always revert to stock before u take the handset to AT&T store, in case u have custom rom on it.
I don't think he would've put anything like that on ur account. Cos had he put a note like that, he wouldn't have exchanged ur phone.
Click to expand...
Click to collapse
maybe you didnt see the fact that he was running STOCK AND UNROOTED as stated in the OP....custom launchers DO NOT void warranty
diablo009 said:
As per AT&T's terms of contract, he IS in fact doing a favor to u. Once u load any custom, u have ur warranty voided. U should always revert to stock before u take the handset to AT&T store, in case u have custom rom on it.
I don't think he would've put anything like that on ur account. Cos had he put a note like that, he wouldn't have exchanged ur phone.
Click to expand...
Click to collapse
but op didnt have a custom rom on the phone. the rep oddly had a verizon phone with a custom rom and thought he knew something. turned out rep was wrong and being an a-hole.
Yeah, what PirateGhost said, he wasn't doing him a favor, just being a **** for the sake of being a ****. Probably gets his rocks off bullying customers because he thinks he's a big tech guru by running a gingerbread leak and raging that he has a desk clerk job instead of some engineering position he thinks he deserves.
TRusselo said:
i would talk to his manager. AND call AT&T customer support. get pay-back in dollars and accessories.
Click to expand...
Click to collapse
This
there is really no way to getting around bad customer service issues. Sadly only thing we can really do is inform their managers and even that doesn't work out as planned since their more focused on protecting their employees than listening to their customers
modest_mandroid said:
Yeah, you really should have told him that you'll be back, then driven your car through the front of the store.
Click to expand...
Click to collapse
Lololol sounds like something I would say
Yah the only time the phone was ever rooted was to flash plumbobs gps fix. That was awhile back. The phone was odin'd back to stock and sent to samsung for repair gps/wifi issues. When I got the phone back from them they loaded 2.2 on it. Since I received it back from samsung I didn't do a thing to it and kept it stock... The phone then developed shutdown issues so I took it to my device center and thats when this started.
It's just that the atnt service center rep didn't know/believe that kb1 was a official version of android for the captivate and he was giving me a hard time about it and my adw launcher. Telling me that my warranty was voided and how the only thing he could do was give me a new battery blah blah blah. He also said that the adw launcher was classified as some form of superuser... lol (He took my phone and showed it to me and he flicked thru my home screens and app menu and kept saying yep this is a custom rom)
It's just funny cause after we gotten the facts straightened out (made him pull a captivate off the shelf and boot it up and look at the phone information) he goes on to show off his droid x with some leaked gingerbread rom....
what a douche. did you call him a douche because i would have called him a douche.
ph00ny said:
This
there is really no way to getting around bad customer service issues. Sadly only thing we can really do is inform their managers and even that doesn't work out as planned since their more focused on protecting their employees than listening to their customers
Click to expand...
Click to collapse
if you complain in the right way you get alot. i do it all the time. i had my telus bill cut in half over bad customer service. i hate telus though. it was always bad customer service. thats why i dont mind paying more than my half bill.
the guy was flat out lying to you or mis-informed either way ATT customer support does not give a crap about protecting a bad store rep. his manager maybe. but corporate NO WAY. then he goes on to show you his voided device? if i was his manager, i would fire him.
why is the att rep on a verizon plan? doesnt att give employee plans? i find it hard to believe that there is a benifit for him to buy a verizon phone. i havent seen a single area that i cant get service and verizon does. i know such an area must exist but there are also plenty of areas that the reverse is true.
It's always the one that "has a leaked rom" on their phone that tries to screw you over in the stores. I've had it happen to me before, don't worry just talk to another store/rep if that ever happens.
Dani897 said:
why is the att rep on a verizon plan? doesnt att give employee plans? i find it hard to believe that there is a benefit for him to buy a verizon phone. i havent seen a single area that i cant get service and verizon does. i know such an area must exist but there are also plenty of areas that the reverse is true.
Click to expand...
Click to collapse
Im 100% sure he has version. I doubt his DroidX was unlocked or anything because I was talking to him about how version has no service in my area and he went on to explain the difference in the networks. I should've took a picture of him trying to show it off to me as I was playing around with my new phone.
Dani897 said:
why is the att rep on a verizon plan? doesnt att give employee plans? i find it hard to believe that there is a benifit for him to buy a verizon phone. i havent seen a single area that i cant get service and verizon does. i know such an area must exist but there are also plenty of areas that the reverse is true.
Click to expand...
Click to collapse
Two year contract + new(ish) job at ATT = might as well wait it out?
I've had AAA Plus for 20+ years and never once did I pay for it. I've been on my parent's AAA plan since I was a kid. They've always just kept me on it, and they won't take my money when they make me come pick up my new card every year. After a while I quit offering to reimburse them.
Just sayin'
NascarFastcar said:
Well I went to a device service center to exchange my phone for random shutdowns. My phone was running stock and unrooted. When I gave it to the rep to spent about 10 minutes looking at the phone information under the settings menu. He finally look at me and told me that I voided the warranty of the phone. I was like wtf? Then he claimed that KB1 wasn't official and that his computer only showed that jh7 was the only official release... Then he went back to my home screen and claimed that my adw launcher also showed a custom rom...
I kept trying to tell him that kb1 was official and I even turned off the launcher. He was getting pissed and trying to make it seem like he was going out of his way to let me slide. Finally got him to get another phone out of the back and load it and and check the about phone settings... and those phones come loaded with froyo already. He still tried to play it off like he was doing me a favor though. I was like oh crap hes gonna put a mark against my account or something.
What was also funny was that his personal phone was a droid x and he was bragging about how he has a leaked gingerbread rom on it...
So does anyone else have any good atnt stories?
Click to expand...
Click to collapse
By chance are you in florida and was this at the att in altamonte springs? Had a similar but not as bad experience. Mine was for rebooting and he gave me a hard time.
I hate the Altamonte store! They're idiots in there. I went in there once with a question about my e71x and a rep basically just tried to shoo me away to drive down the street to the warranty/repair center by Publix...I had to insist that he help me- it's a good thing I did because, as it turned out, warranty would have just made me to drive back.
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my hox has the led bleed problem so i tried to get a new one since im still in my 30day exchange. no one in miami has one so i was told to call CS and try to get it replaced after 30 min of being transfered from department i get to someone trying to get me a replacement and then spoke to a supervisor whom told me the manufacture is calling back these devices and at&t is stoping the sales till further notice. the only options i have is stay with the phone and deal with it or send it back and get a refund. this sux the phone is GREAT im an iphone convert and now i need to move back . has anyone else herd this or does anyone have connections with at&t to see if there is any validation. i dont really want to go back to the iphone... ive been spoiled with the hox.
Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.
mactruck said:
Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.
Click to expand...
Click to collapse
This is really bad...development could cave on this phone. I may just end up returning it.
dimgl said:
This is really bad...development could cave on this phone. I may just end up returning it.
Click to expand...
Click to collapse
I am formatting mine for return right now.
mactruck said:
I am formatting mine for return right now.
Click to expand...
Click to collapse
I'm mostly scared about getting replacements... I'm going to verify with AT&T today. If they are stopping sales of HTC One X's I'm returning my phone.
mactruck said:
I am formatting mine for return right now.
Click to expand...
Click to collapse
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.
id10terrordfw said:
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.
Click to expand...
Click to collapse
May I ask why you are returning?
dimgl said:
May I ask why you are returning?
Click to expand...
Click to collapse
Wifi mainly. Also, I am one of the unlucky bastards stuck on 1.85 without root or an unlocked bootloader. Sadly I do love the One X, but these two issues are killer to me.
Mine hasn't been rooted or updated. Doesn't reboot or anything like my last ones but do have some battery discharge issue. If the phone is turned off for a few days battery is dead when turned back on. All 5 of my One X's did the same thing though. I had to do alot of returning to get a good one but am just giving up on this phone. Loving my Galaxy Note more.
Anyone want to buy it before I return it? $500.
I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator
But this is HTC's flagship device. Do we really think they are going to let ATT just call it quits? I'm inclined to think not. Maybe this is just confusion over the slowed sales due to many models being held up at customs? No offense to ATT's CSRs, as they've always been very helpful for my preexisting issues or account questions, but they've never seemed to have any idea of things to come, nor have they led onto anything if they did know in the first place. And I really mean that in the most genearl sense. I get way better info online and from well-connected sales rep (hard to find) at the stores who are in good with regional manufacturer reps.
hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??
lucidlyseen said:
hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??
Click to expand...
Click to collapse
We need more people contacting AT&T and confirming that this phone will no longer be sold and that it will be discontinued. If this is the case I am returning the phone to Amazon this instant.
I called yesterday. There was nothing in the csr system about the hox being discontinued.
Shaddy-Z. said:
I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator
Click to expand...
Click to collapse
Update, just got off the phone. They're pushing my order through and sending me one in priority mail. Hoping I don't get a defective phone this time. Definitely don't want to go through this again.
Sent from my Calculator
I asked online. I'm going to call too.
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I really hope it doesn't get discontinued. I had a Galaxy Nexus on Verizon but I couldn't deal with the purple discoloration of every device I looked at (f'n Pentile AMOLED) and terrible battery life. So I switched carriers for the One X hoping for an eventual Cyanogenmod ROM.
If development stops because the phone gets pulled, I don't know if I'd want to keep it. On one hand, it satisfies the geek in me to have something that was only sold for a short time, thus being "rare", on the other, I really couldn't deal with using HTC Sense forever.
UPDATE: I just called and the representative said that they've discontinued taking orders but they have no information on whether the device itself was being discontinued or not. She did see on her computer (in AT&T's system) that there's a customs delay, so they had to stop taking orders until it clears.
UPDATE 2: I just called HTC. A customer relations person called me back and told me that the One X is not being held at customs, and that the only reason it's backordered/out of stock is because they were ordered over capacity. I asked if they'll be sending more to AT&T any time soon and she said "Oh, absolutely."
She also asked me where I heard that from, I didn't mention XDA, but I told her that an AT&T rep told me that they're not taking orders for the One X because they're being held at customs. Again, she asserted that they're not being held at customs, and proceeded to tell me that she will have to communicate with AT&T to clear that up.
I tried to press 4 during the call (Google Voice) to record it, but it didn't work.
Call them yourself. Record the call if you can and throw it on Vocaroo: http://www.htc.com/us/contact/contact-us But I'm pretty sure for legal reasons, you'll need to ask if you can record them before you do it!!!!!
You'l most likely be transferred to a voice mail and receive a call back within a few minutes
Last edit: I just wanted to add that it was really cool of her to get back to me. I'm not a blogger or anyone important at all. Just one of millions of customers, and she took time out of her day to call me back. That's pretty cool.
Why would this phone get discontinued? Wouldn't HTC just release a software update to get past the apple troll patents?
The one xl isnt exclusive to the US. There are other countries getting this phone, albeit only lte capable countries which there aren't too many (Canada, Australia, Germany).
Edit: just noticed the late radio bands are slightly different, pretty sure that doesn't matter too much since the hardware is practically identical.
I think I've decided what I'm going to do. Return this phone and get the international. same price for me since I bought off contract.
id say its very likely they were held up at customs, or they just are backordered.
another big possibility is quality control issues (that they obviously wouldn't admit)
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
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So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.
trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.
Click to expand...
Click to collapse
Those all sound like normal options to me. Any time I've ever gotten a warranty replacement item from any company they put a hold on a credit card for the price of the item. If they don't you've got a $600 device and they've got no way to get you to send in the old one. The charge isn't actually applied to the account, it will be in a pending state until they get the defective device.
My wife goes through this a few times a year with her insulin pump. They put a $3500 pending charge on a card until they get the old device back. Just do the advanced replacement and move on.
Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk
I agree with post above try through Verizon. Otherwise those all sound acceptable. May not be ideal under some circumstances but those sound fine.
Sent from my HTC6525LVW using Tapatalk
A joke?
Seriously man, what do you expect them to do lol. I mean things happen and they offered numerous options to make it right.
Aside from them sending you a letter and glue that is....
If we had loads of posts about the letters falling out maybe it would be a joke. As it is this is the first time I've heard of this happening on an M8. No product in the world will come off the line with 100% of them 100% perfect. Their options for you sound pretty reasonable. I agree with the others though; I'd go to Verizon and see what they'll do for you first.
Don't you mean HT is a joke? Sorry, couldn't resist.
As the others said, it can happen. The phone is machined out of a single piece of metal, and then adhesive is used to hold in the letters. Maybe someone was light on sleep when your phone passed through and didn't apply enough. The advance replacement is the best way to go in order to avoid downtime, provided that the phone is new. If it would be a refurb, then just go through Verizon and get it taken care of in advance without the CC hold.
If you can't live without it, just leave it in the case... Duh.
No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.
This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app
eikast said:
Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk
Click to expand...
Click to collapse
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
If you think that is bad customer service try dealing with Samsung
mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
I bought my phone upfront. It doesn't really matter. Verizon will bend over and help you out. I once got a phone off Amazon mobile and Verizon had no problems replacing that phone 8 months down the road. Sure, Verizon can be evil when it comes to ruining our phones, but they'll bend over to replace your phone. Even it you bought it off ebay or whatever, the phone comes with one year warranty and Verizon will assist you.
Sent from my HTC One M8 using Tapatalk
I'm sorry to hear that about the C on the back of your phone falling off. Taking a look at my glacial silver m8, my HTC letters on the back almost apart to look like they are etched in. I don't think anyone with a silver m8 is going to have this issue.
trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
Click to expand...
Click to collapse
Honestly man, and please dont take this "the wrong way..."
But your a SysAdmin and you dont understand the RMA process?
Maybe I dont understand what a Sys Admin is... But I thought you guys used to RMA stuff that goes bad.
Those options are all legit to me. I RMA stuff all the time and these are pretty standard options.
Hell, I even have High end Asus boards that need RMA from time to time and the give me the same as HTC has given you.
mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...
Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk
123421342 said:
No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.
Click to expand...
Click to collapse
This + this +
I'm sorry the world doesn't revolve around you. The world is an unfair place. It would be an inconvenience to any one on here to not have their phone. As a Sys Admin, maybe talk to your employer about getting you a dedicated secondary line as a failover, you know - because of the doomsday scenario of missing one call.
So you can either start there, create a silly post, or take one of the very viable options an outstanding company offered you.
Crimsonshadow774 said:
Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC6525LVW
richii0207 said:
This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app
Click to expand...
Click to collapse
I resemble that remark. It was a legit warranty claim though.
S4 + MDK + ROOT/Unlocked bootloader + CM11 - - Medicore device to excellent device.
scrosler said:
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...
Click to expand...
Click to collapse
The warranty is intact even if you buy full price. I had to swap my non-contract M7 when the battery overheated and died. The phone rep couldn't stop apologizing and actually credited me for 3 days of service although I was only down for 1 thanks to overnight delivery.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
I apologise ahead of time if this is a dumb question but I don't know the answer so I've come here to find out.
I am looking to upgrade from my very old Samsung Note 4 SM-N910V to a newer device that can be rooted. I am considering the Note 20 Ultra but I read that only the phones using the Exynos chipset can be rooted. I am in the US and use Verizon. Will a Note phone using Exynos work for me here in the States?
I love the functionality of my Note 4 and had hoped to stick with the Note line but I am open to suggestions too if anyone has an idea of a better device that performs similar to what I have (something about old dogs and new tricks comes to mind).
Thanks in advance and I apologise again if this is something I am supposed to know already
The Snapdragon variant is preferable but hard to root. I keep my N10+'s stock, use a package disabler and Karma Firewall. They run well.
Android 11 and 12 are dogs. There are still new N10+'s available running on Android 10.
Be careful buying a N20U's or N10+'s, a lot of scamming, misleading specs, etc going on.
Lol, either way brace yourself for future shock.
blackhawk said:
The Snapdragon variant is preferable but hard to root. I keep my N10+'s stock, use a package disabler and Karma Firewall. They run well.
Android 11 and 12 are dogs. There are still new N10+'s available running on Android 10.
Be careful buying a N20U's or N10+'s, a lot of scamming, misleading specs, etc going on.
Lol, either way brace yourself for future shock.
Click to expand...
Click to collapse
Thanks for the reply. I thought about keeping it stock too. I just don't care for all the bloatware and the crappy updates that are designed to make your phone fail.
Incidentally and regarding updates, I ended up proving this to myself by accident when I bought a replacement Note 4 several years ago after my original quit fast charging after an update and quit reading the sd card. They were separate issues and the phone had one day left on its warranty so they gave me an S7. I hated it and bought another Note 4 on ebay. I started installing updates and discovered that the update after 5.1.1 caused the phone not to fast charge. I reset and tried again, same thing. After a few more attempts, I concluded the update was at fault so I rooted it with the 5.1.1 system and it's been running great since. The update at fault just happened to be released around the same time as when the next Note version was coming out. It could all just be coincidence but there was so much talk about phone companies creating updates that intentionally make your phone run like crap just to get consumers to buy new ones that I felt what I found going on with the update was just another example of the same thing (phone manufacturers deliberately causing phones to fail so consumers will buy more).
Other than replacing screens, I haven't had any problems at all with my Note 4. I would keep it forever if it wasn't for this 5g bs. They already started modifying towers near where I work and I cannot send or receive texts or calls within 3 to 4 blocks of my office. I can have full 4g service with 4 bars but as soon as I try to call someone, the service drops completely and goes to zero bars. When I try to text, I get a message saying there's no service available and the message will be sent when it becomes available. The phone works flawlessly everywhere else in my area but not there. I have complained several times to Verizon but they won't do anything but offer me more crap to buy. So upgrading is unfortunately inevitable.
fosgate3 said:
Thanks for the reply. I thought about keeping it stock too. I just don't care for all the bloatware and the crappy updates that are designed to make your phone fail.
Incidentally and regarding updates, I ended up proving this to myself by accident when I bought a replacement Note 4 several years ago after my original quit fast charging after an update and quit reading the sd card. They were separate issues and the phone had one day left on its warranty so they gave me an S7. I hated it and bought another Note 4 on ebay. I started installing updates and discovered that the update after 5.1.1 caused the phone not to fast charge. I reset and tried again, same thing. After a few more attempts, I concluded the update was at fault so I rooted it with the 5.1.1 system and it's been running great since. The update at fault just happened to be released around the same time as when the next Note version was coming out. It could all just be coincidence but there was so much talk about phone companies creating updates that intentionally make your phone run like crap just to get consumers to buy new ones that I felt what I found going on with the update was just another example of the same thing (phone manufacturers deliberately causing phones to fail so consumers will buy more).
Other than replacing screens, I haven't had any problems at all with my Note 4. I would keep it forever if it wasn't for this 5g bs. They already started modifying towers near where I work and I cannot send or receive texts or calls within 3 to 4 blocks of my office. I can have full 4g service with 4 bars but as soon as I try to call someone, the service drops completely and goes to zero bars. When I try to text, I get a message saying there's no service available and the message will be sent when it becomes available. The phone works flawlessly everywhere else in my area but not there. I have complained several times to Verizon but they won't do anything but offer me more crap to buy. So upgrading is unfortunately inevitable.
Click to expand...
Click to collapse
It's the carriers that update trash the phones. AT&T, Verizon are partnered with Samsung and actively spec the firmware. AT&T broke my S4+ with the Lollipop update. It changed the layout from line to a grid one for many system apps making it next to unusable. Yet the newer AT&T models running on Lollipop still had the line format on apps like contacts. So yeah, carriers deliberately break phones...
No root is needed especially on newer phones and may destroy features you want.
You'll want to use a a package disabler though.
You can easily block firmware updates with it.
4G LTE will be around for at least 5 years if not longer. That's not an issue. Not sure what the N4's specs are. The N10+ 4G works fine.
Check Access point names, this is the current AT&T one:
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Try a network reset on your end, clear sim toolkit data and clear the system cache.
Try creating a new profile with the current carrier access point info. Talk to the carrier advance tech support about this. Have them do a network reset on their end.
blackhawk said:
It's the carriers that update trash the phones. AT&T, Verizon are partnered with Samsung and actively spec the firmware. AT&T broke my S4+ with the Lollipop update. It changed the layout from line to a grid one for many system apps making it next to unusable. Yet the newer AT&T models running on Lollipop still had the line format on apps like contacts. So yeah, carriers deliberately break phones...
No root is needed especially on newer phones and may destroy features you want.
You'll want to use a a package disabler though.
You can easily block firmware updates with it.
4G LTE will be around for at least 5 years if not longer. That's not an issue. Not sure what the N4's specs are. The N10+ 4G works fine.
Check Access point names, this is the current AT&T one:
View attachment 5457313
Try a network reset on your end, clear sim toolkit data and clear the system cache.
Try creating a new profile with the current carrier access point info. Talk to the carrier advance tech support about this. Have them do a network reset on their end.xzc
blackhawk said:
It's the carriers that update trash the phones. AT&T, Verizon are partnered with Samsung and actively spec the firmware. AT&T broke my S4+ with the Lollipop update. It changed the layout from line to a grid one for many system apps making it next to unusable. Yet the newer AT&T models running on Lollipop still had the line format on apps like contacts. So yeah, carriers deliberately break phones...
No root is needed especially on newer phones and may destroy features you want.
You'll want to use a a package disabler though.
You can easily block firmware updates with it.
4G LTE will be around for at least 5 years if not longer. That's not an issue. Not sure what the N4's specs are. The N10+ 4G works fine.
Check Access point names, this is the current AT&T one:
View attachment 5457313
Try a network reset on your end, clear sim toolkit data and clear the system cache.
Try creating a new profile with the current carrier access point info. Talk to the carrier advance tech support about this. Have them do a network reset on their end.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
On my phone, I do not have an option to reset the network--or at least not one that is easily found. When I go to Settings and then to Backup and Reset, I have an option for "Factory Data Reset" and "Reset settings". I haven't used either because I am worried I will lose root and I don't want to have to go through the trouble of re-rooting it again (I don't even know if I can find the thread I followed when I first did it years ago). I think I would lose root with the first option but I'm not sure about the second. I thought it would be under the "More Networks" option but it isn't. I can't find SIM toolkit under the Manage Applications setting so I'm not sure how to reset it.
I know I've had the phone forever and I probably should know all these details but to be honest, I never needed to do anything like this before. Everything simply worked until mid-July of this year and then suddenly, I had all the problems I described around my office (and it seems to be *only* around my office).
It's in Settings under Connections.
I'm pretty sure my S4+ running on Kitkat had it.
How it looks on the N10+ Pie:
Unfortunately, I do not have an option for Connections. Here's what I have in order as it appears when I scroll...
fosgate3 said:
Unfortunately, I do not have an option for Connections. Here's what I have in order as it appears when I scroll...
Click to expand...
Click to collapse
If I go to Backup and reset, I have this...
Under more networks
blackhawk said:
Under more networks
Click to expand...
Click to collapse
That's what I thought too but nada...
fosgate3 said:
That's what I thought too but nada...
Click to expand...
Click to collapse
And under Mobile networks (the next logical place)...
Try this.
Settings> General management>Reset>Reset network settings
It should be on that reset menu above the factory reset option.
I wish I could but I don't have General management settings listed anywhere.
The only option I have to reset anything is under "Backup and reset", where I am given a choice to either do a Factory Data Reset or Reset Settings. I don't know what Reset Settings will do and if it will affect root access so I've never used it.
This is all I have to choose from under Backup and reset...
fosgate3 said:
This is all I have to choose from under Backup and reset...
Click to expand...
Click to collapse
And when I select "Reset settings", I get this...
So I don't know where I would go to reset my network settings. I don't know why there isn't an option anywhere. As for the SIM toolkit, I don't know where to find it. I know it exists because I can see it listed in an app I use to freeze or remove unwanted programs called Chef's Freezer. But I don't know how to access it, use it, or clear the cache.
fosgate3 said:
And when I select "Reset settings", I get this...
Click to expand...
Click to collapse
That's not it.
Just booted and looked through my S4+, nothing.
Guess I'm wrong. Damn that's so painful to navigate and slow compared to my N10+, think I lost a couple IQ points just using it
I'll play with it more latter...
fosgate3 said:
So I don't know where I would go to reset my network settings. I don't know why there isn't an option anywhere. As for the SIM toolkit, I don't know where to find it. I know it exists because I can see it listed in an app I use to freeze or remove unwanted programs called Chef's Freezer. But I don't know how to access it, use it, or clear the cache.
Click to expand...
Click to collapse
It should show as a system app.
I found the SIM Toolkit. I was looking in the wrong place in app manager. Is it strange that the cache us empty?
And now, as of tonight, it is starting to do the same thing here at my house. When I try to text, I am getting a message stating there's no service in spite of having two bars which is enough to send a text. When I try to make a call, the bars immediately disappear and the call is stuck on "dialing" but us never made. When I hang up, the bars reappear.