Database Info

[Fake-Unrooted-ROM] Why unroot? Flash this! Stock Froyo.

Returning your Evo anytime soon? Why unroot when you can just flash a completely plain Jane looking stock Froyo ROM that's lacking the Superuser apk? The geniuses over at Sprint or Best Buy will never be able to tell the difference.​This is netarchy's HTC OTA Froyo 2.2, *FINAL*, build 3.36.651.6 (Rooted) Odexed ROM, the -only- thing that has been changed is the removal of the Superuser Permissions apk.​
Wipe data, cache, and dalvik cache, then flash.
http://www.4shared.com/file/0XGojjon/StockROM.html
If you use this, feel free to gloat in this thread about how you just returned a rooted Evo to Sprint or Best Buy. ​

{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Are you trying to get over on the man?
If so, where's the" like' button?

It goes further than just the rom...truth be told, there's a system they can actually look in to see what rom the phone is running...(I worked for Sprint), but I don't think they're smart enough to look at it...I'll post shots of what it looks like...sometime this week...I've been meaning to give a shout to all the Devs to add something that allows a person to make the Rom look stock...

RavenII said:
It goes further than just the rom...truth be told, there's a system they can actually look in to see what rom the phone is running...(I worked for Sprint), but I don't think they're smart enough to look at it...I'll post shots of what it looks like...sometime this week...I've been meaning to give a shout to all the Devs to add something that allows a person to make the Rom look stock...
Click to expand...
Click to collapse
Yeah, this ROM totally preys on the not so clever reps that work at stores like Sprint and Best Buy. No offense, of course. I actually returned my last Evo with a stock ROM that was still sporting the Superuser Permissions apk. They didn't catch that.10 times out of 9 they're not going to even know about rooting or what to look for to spot a rooted device.

Anyone working for them that wouldnt catch this, wouldnt catch a non stock rom no matter what it is. Anybody actually looking to tell if a phone is rooted will look for a custom recovery.

dcmtnbkr said:
Anyone working for them that wouldnt catch this, wouldnt catch a non stock rom no matter what it is. Anybody actually looking to tell if a phone is rooted will look for a custom recovery.
Click to expand...
Click to collapse
I highly doubt any rep is looking for a custom recovery, although that would be the thing to look for. But seeing the Superuser Permissions app might cause a rep to grow a brain and do some investigating, which could potentially lead to some problems returning your Evo, if you are in fact, returning it rooted. I'm just trying to circumvent some hassle by eliminating that possible hitch.

Sheer genius.
Sent from my PC36100 using XDA App

neckface said:
10 times out of 9 they're not going to even know about rooting or what to look for to spot a rooted device.
Click to expand...
Click to collapse
Lmao!!!!! That's funny. 10 out of nine.
Sent from my PC36100 using XDA App

can i flash this on top of a 1.47 rooted rom?

jebus27 said:
can i flash this on top of a 1.47 rooted rom?
Click to expand...
Click to collapse
yes, of coarse

LOL even with a custom rom and boot screen Sprint took my phone back. Who cares? rooting doesn't effect your hardware so why would they even care? Flashing an official RUU undoes rooting for the most part anyway (minus unrevoked forever)

Thanks you saved me a hour before trading in my sons evo

Thx for that, you saved me from unrooting (again) and rooting my phone (again).
I have to take it to the service to fix my camera.

No-No
neckface said:
Yeah, this ROM totally preys on the not so clever reps that work at stores like Sprint and Best Buy. No offense, of course. I actually returned my last Evo with a stock ROM that was still sporting the Superuser Permissions apk. They didn't catch that.10 times out of 9 they're not going to even know about rooting or what to look for to spot a rooted device.
Click to expand...
Click to collapse
1st of all EVERYONE I worked with at Sprint and half of the upper management have rooted Evos, even rooted Epics. We know, we're not idiots you idiot
The reps aren't really going to care because the account that device was active on can get charged up to full retail for the new device if the Evo is discovered to be rooted. Most of the time these phones get recycled as refurbished replacement phones, and there's a simple check (a couple actually) to determine root, with or without Superuser. Got an e-mail about this from our service technicians about going into the About Phone section and how the phone betrays itself.
That and the bootloader screen shows S-Off at the top for most rooted Evo's which takes all of 60 seconds to check.
On a side note, it really is unlikely Sprint is wasting man-power checking every single evo coming in, especially with everyone trading up to the 3D. Just throwing it out there, YOU REALLY SHOULD JUST UNROOT the damn thing it's easy and could (possibly) spare you north of $450. I mean really, even if it takes an hour you theoretically made almost $500 an hour.

skatrwannabe3 said:
1st of all EVERYONE I worked with at Sprint and half of the upper management have rooted Evos, even rooted Epics. We know, we're not idiots you idiot
The reps aren't really going to care because the account that device was active on can get charged up to full retail for the new device if the Evo is discovered to be rooted. Most of the time these phones get recycled as refurbished replacement phones, and there's a simple check (a couple actually) to determine root, with or without Superuser. Got an e-mail about this from our service technicians about going into the About Phone section and how the phone betrays itself.
That and the bootloader screen shows S-Off at the top for most rooted Evo's which takes all of 60 seconds to check.
On a side note, it really is unlikely Sprint is wasting man-power checking every single evo coming in, especially with everyone trading up to the 3D. Just throwing it out there, YOU REALLY SHOULD JUST UNROOT the damn thing it's easy and could (possibly) spare you north of $450. I mean really, even if it takes an hour you theoretically made almost $500 an hour.
Click to expand...
Click to collapse
I'm pretty sure this method is intended primarily for those taking their phones in for service.
When actually sending the phone back to Sprint (to take advantage of their insurance, for example), a full unroot should always be done. That's where the technicians will be more likely to poke and prod.

neckface said:
Returning your Evo anytime soon? Why unroot when you can just flash a completely plain Jane looking stock Froyo ROM that's lacking the Superuser apk? The geniuses over at Sprint or Best Buy will never be able to tell the difference.​This is netarchy's HTC OTA Froyo 2.2, *FINAL*, build 3.36.651.6 (Rooted) Odexed ROM, the -only- thing that has been changed is the removal of the Superuser Permissions apk.​
Wipe data, cache, and dalvik cache, then flash.
http://www.4shared.com/file/0XGojjon/StockROM.html
If you use this, feel free to gloat in this thread about how you just returned a rooted Evo to Sprint or Best Buy. ​
Click to expand...
Click to collapse
awesome idea... I likey

skatrwannabe3 said:
1st of all EVERYONE I worked with at Sprint and half of the upper management have rooted Evos, even rooted Epics. We know, we're not idiots you idiot
The reps aren't really going to care because the account that device was active on can get charged up to full retail for the new device if the Evo is discovered to be rooted. Most of the time these phones get recycled as refurbished replacement phones, and there's a simple check (a couple actually) to determine root, with or without Superuser. Got an e-mail about this from our service technicians about going into the About Phone section and how the phone betrays itself.
That and the bootloader screen shows S-Off at the top for most rooted Evo's which takes all of 60 seconds to check.
On a side note, it really is unlikely Sprint is wasting man-power checking every single evo coming in, especially with everyone trading up to the 3D. Just throwing it out there, YOU REALLY SHOULD JUST UNROOT the damn thing it's easy and could (possibly) spare you north of $450. I mean really, even if it takes an hour you theoretically made almost $500 an hour.
Click to expand...
Click to collapse
....................so

Netarchy uses a custom kernal...not hard to figure out.
Sent from my PC36100 using Tapatalk

Why didn't I think of this?

Stupid enough not to put the phone back to stockbefore returning it to ATT

Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B

borisb said:
Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
Click to expand...
Click to collapse
From my discussions with the att warranty department (ie. last three days), anything that they can constitute as user damaged, they will charge you 399 dollars for the refurbished phone.
So technically since the phone was rooted, unless the att tech reflashed it before sending it out, you have voided your warranty.

Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?

borisb said:
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
Click to expand...
Click to collapse
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.

The most they do is wipe user data.
In all honesty, I would argue with them if they do charge. Reason: " the guy at the stand did not check it first. " all blame should fall on him because he furnished you with another phone without checking it first.
ATT rep.. The phone you provided us is no longer under warranty due to it being voided.
You.. The guy at the store gave me a new phone and said everything was ok. Why am I now being charged. Did he break it? .
ATT Rep.. I am sorry for the confusion.........
Something like that, just play really dumb like you have no idea what there talking about, and chances are the will void the charge due to employee negligence.
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk

xKrisx said:
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
Click to expand...
Click to collapse
The last part of that has changed since they use imei's now.

I think you will be fine. You giving the Warranty Department too much credit. You will be fine.

i guess it matters on how hard the warranty guyz wana work... hopefully they will get the phone on a friday lol good luck

A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!

I hope it will be OK.
Do they sent it to ATT o directly to HTC?

mudknot2005 said:
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
Click to expand...
Click to collapse
Right. He taped it up before me (for one of my earlier captivates) and when I asked if they would reset or anything like that, he said it'll go directly to Samsung. Its a good thing I always wipe data before I return any phone.
So my guess is, for phones returned within 30 days that wud come as refurb, they will be within AT&T. But for any hardware issues they won't even bother to look into it and simply return the phone to manufacturer.

I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.

Carlrobling said:
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Click to expand...
Click to collapse
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.

diablo009 said:
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
Click to expand...
Click to collapse
I'm sure it has happened. Not everyone gets lucky. I will say this ATT techs aren't very bright. When i first got my inspire (used from craigslist) i put my sim in and it said it had a sim lock. I called tech support they told me they didn't know what it was. Then tried to tell me it was cause someone tried to root it and failed. I later figured out on my own that it was a bad sim and after having it replaced it worked perfectly. So i wouldn't count on ATT but Htc its a roll of the dice. Keep us posted let us know how things turn out.

Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.

tribalartgod said:
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
Click to expand...
Click to collapse
Not only not smart enough but like you said its just a job and they don't even bother to care. Like i said earlier there techs aren't very bright and tried to tell me someone tried to root the used inspire that i had. He even went around and asked other techs that's the only problem it could be he said. After some trial and error I figured it out called tech support back told the lady this time what i figured out she agreed and made note on my account that i could get a free sim. Glad i don't bother believing everything i hear lol and would rather do my own research first.
P.S. Its like that everywhere you go. People are all the same from job to job you see the same things everywhere lol.

BAleR said:
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
Click to expand...
Click to collapse
And if the rep said that they will give you a free phone every 6months you would believe that too?

jaw2012 said:
And if the rep said that they will give you a free phone every 6months you would believe that too?
Click to expand...
Click to collapse
Never said I believed it, just quoting him

When htc gets the phone they will wipe it and put it back to factory because there is no need of anything on the phone and anything done on the phone software issues could be the problem, so always best from there stand point to have it back to factory. That is exact reason any time u call about anything with pc or phone they want u to restore to factory.

Called at&t CS to get a replacement and Denied

my hox has the led bleed problem so i tried to get a new one since im still in my 30day exchange. no one in miami has one so i was told to call CS and try to get it replaced after 30 min of being transfered from department i get to someone trying to get me a replacement and then spoke to a supervisor whom told me the manufacture is calling back these devices and at&t is stoping the sales till further notice. the only options i have is stay with the phone and deal with it or send it back and get a refund. this sux the phone is GREAT im an iphone convert and now i need to move back . has anyone else herd this or does anyone have connections with at&t to see if there is any validation. i dont really want to go back to the iphone... ive been spoiled with the hox.

Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.

mactruck said:
Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.
Click to expand...
Click to collapse
This is really bad...development could cave on this phone. I may just end up returning it.

dimgl said:
This is really bad...development could cave on this phone. I may just end up returning it.
Click to expand...
Click to collapse
I am formatting mine for return right now.

mactruck said:
I am formatting mine for return right now.
Click to expand...
Click to collapse
I'm mostly scared about getting replacements... I'm going to verify with AT&T today. If they are stopping sales of HTC One X's I'm returning my phone.

mactruck said:
I am formatting mine for return right now.
Click to expand...
Click to collapse
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.

id10terrordfw said:
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.
Click to expand...
Click to collapse
May I ask why you are returning?

dimgl said:
May I ask why you are returning?
Click to expand...
Click to collapse
Wifi mainly. Also, I am one of the unlucky bastards stuck on 1.85 without root or an unlocked bootloader. Sadly I do love the One X, but these two issues are killer to me.

Mine hasn't been rooted or updated. Doesn't reboot or anything like my last ones but do have some battery discharge issue. If the phone is turned off for a few days battery is dead when turned back on. All 5 of my One X's did the same thing though. I had to do alot of returning to get a good one but am just giving up on this phone. Loving my Galaxy Note more.
Anyone want to buy it before I return it? $500.

I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator

But this is HTC's flagship device. Do we really think they are going to let ATT just call it quits? I'm inclined to think not. Maybe this is just confusion over the slowed sales due to many models being held up at customs? No offense to ATT's CSRs, as they've always been very helpful for my preexisting issues or account questions, but they've never seemed to have any idea of things to come, nor have they led onto anything if they did know in the first place. And I really mean that in the most genearl sense. I get way better info online and from well-connected sales rep (hard to find) at the stores who are in good with regional manufacturer reps.

hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??

lucidlyseen said:
hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??
Click to expand...
Click to collapse
We need more people contacting AT&T and confirming that this phone will no longer be sold and that it will be discontinued. If this is the case I am returning the phone to Amazon this instant.

I called yesterday. There was nothing in the csr system about the hox being discontinued.

Shaddy-Z. said:
I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator
Click to expand...
Click to collapse
Update, just got off the phone. They're pushing my order through and sending me one in priority mail. Hoping I don't get a defective phone this time. Definitely don't want to go through this again.
Sent from my Calculator

I asked online. I'm going to call too.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I really hope it doesn't get discontinued. I had a Galaxy Nexus on Verizon but I couldn't deal with the purple discoloration of every device I looked at (f'n Pentile AMOLED) and terrible battery life. So I switched carriers for the One X hoping for an eventual Cyanogenmod ROM.
If development stops because the phone gets pulled, I don't know if I'd want to keep it. On one hand, it satisfies the geek in me to have something that was only sold for a short time, thus being "rare", on the other, I really couldn't deal with using HTC Sense forever.
UPDATE: I just called and the representative said that they've discontinued taking orders but they have no information on whether the device itself was being discontinued or not. She did see on her computer (in AT&T's system) that there's a customs delay, so they had to stop taking orders until it clears.
UPDATE 2: I just called HTC. A customer relations person called me back and told me that the One X is not being held at customs, and that the only reason it's backordered/out of stock is because they were ordered over capacity. I asked if they'll be sending more to AT&T any time soon and she said "Oh, absolutely."
She also asked me where I heard that from, I didn't mention XDA, but I told her that an AT&T rep told me that they're not taking orders for the One X because they're being held at customs. Again, she asserted that they're not being held at customs, and proceeded to tell me that she will have to communicate with AT&T to clear that up.
I tried to press 4 during the call (Google Voice) to record it, but it didn't work.
Call them yourself. Record the call if you can and throw it on Vocaroo: http://www.htc.com/us/contact/contact-us But I'm pretty sure for legal reasons, you'll need to ask if you can record them before you do it!!!!!
You'l most likely be transferred to a voice mail and receive a call back within a few minutes
Last edit: I just wanted to add that it was really cool of her to get back to me. I'm not a blogger or anyone important at all. Just one of millions of customers, and she took time out of her day to call me back. That's pretty cool.

Why would this phone get discontinued? Wouldn't HTC just release a software update to get past the apple troll patents?

The one xl isnt exclusive to the US. There are other countries getting this phone, albeit only lte capable countries which there aren't too many (Canada, Australia, Germany).
Edit: just noticed the late radio bands are slightly different, pretty sure that doesn't matter too much since the hardware is practically identical.

I think I've decided what I'm going to do. Return this phone and get the international. same price for me since I bought off contract.

id say its very likely they were held up at customs, or they just are backordered.
another big possibility is quality control issues (that they obviously wouldn't admit)

HTC is a joke.

Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.

trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.
Click to expand...
Click to collapse
Those all sound like normal options to me. Any time I've ever gotten a warranty replacement item from any company they put a hold on a credit card for the price of the item. If they don't you've got a $600 device and they've got no way to get you to send in the old one. The charge isn't actually applied to the account, it will be in a pending state until they get the defective device.
My wife goes through this a few times a year with her insulin pump. They put a $3500 pending charge on a card until they get the old device back. Just do the advanced replacement and move on.

Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk

I agree with post above try through Verizon. Otherwise those all sound acceptable. May not be ideal under some circumstances but those sound fine.
Sent from my HTC6525LVW using Tapatalk

A joke?
Seriously man, what do you expect them to do lol. I mean things happen and they offered numerous options to make it right.
Aside from them sending you a letter and glue that is....

If we had loads of posts about the letters falling out maybe it would be a joke. As it is this is the first time I've heard of this happening on an M8. No product in the world will come off the line with 100% of them 100% perfect. Their options for you sound pretty reasonable. I agree with the others though; I'd go to Verizon and see what they'll do for you first.

Don't you mean HT is a joke? Sorry, couldn't resist.
As the others said, it can happen. The phone is machined out of a single piece of metal, and then adhesive is used to hold in the letters. Maybe someone was light on sleep when your phone passed through and didn't apply enough. The advance replacement is the best way to go in order to avoid downtime, provided that the phone is new. If it would be a refurb, then just go through Verizon and get it taken care of in advance without the CC hold.

If you can't live without it, just leave it in the case... Duh.

No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.

This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app

eikast said:
Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk
Click to expand...
Click to collapse
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.

If you think that is bad customer service try dealing with Samsung

mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
I bought my phone upfront. It doesn't really matter. Verizon will bend over and help you out. I once got a phone off Amazon mobile and Verizon had no problems replacing that phone 8 months down the road. Sure, Verizon can be evil when it comes to ruining our phones, but they'll bend over to replace your phone. Even it you bought it off ebay or whatever, the phone comes with one year warranty and Verizon will assist you.
Sent from my HTC One M8 using Tapatalk

I'm sorry to hear that about the C on the back of your phone falling off. Taking a look at my glacial silver m8, my HTC letters on the back almost apart to look like they are etched in. I don't think anyone with a silver m8 is going to have this issue.

trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
Click to expand...
Click to collapse
Honestly man, and please dont take this "the wrong way..."
But your a SysAdmin and you dont understand the RMA process?
Maybe I dont understand what a Sys Admin is... But I thought you guys used to RMA stuff that goes bad.
Those options are all legit to me. I RMA stuff all the time and these are pretty standard options.
Hell, I even have High end Asus boards that need RMA from time to time and the give me the same as HTC has given you.

mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...

Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk

123421342 said:
No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.
Click to expand...
Click to collapse
This + this +
I'm sorry the world doesn't revolve around you. The world is an unfair place. It would be an inconvenience to any one on here to not have their phone. As a Sys Admin, maybe talk to your employer about getting you a dedicated secondary line as a failover, you know - because of the doomsday scenario of missing one call.
So you can either start there, create a silly post, or take one of the very viable options an outstanding company offered you.
Crimsonshadow774 said:
Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC6525LVW

richii0207 said:
This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app
Click to expand...
Click to collapse
I resemble that remark. It was a legit warranty claim though.
S4 + MDK + ROOT/Unlocked bootloader + CM11 - - Medicore device to excellent device.

scrosler said:
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...
Click to expand...
Click to collapse
The warranty is intact even if you buy full price. I had to swap my non-contract M7 when the battery overheated and died. The phone rep couldn't stop apologizing and actually credited me for 3 days of service although I was only down for 1 thanks to overnight delivery.
Sent from my HTC6525LVW using XDA Premium 4 mobile app

[AVAILABLE] Stock AT&T KDZ firmware

Alright here ya go. This is a stock AT&T KDZ firmware file. I managed to come back to my country Vietnam and currently flashing an AT&T stock firmware at one of the cellphone repair shops. To hell with AT&T and LG for keeping a secret on their kdz. Right here we have access to all LG G4 variants stock firmware files. My phone is AT&T so I don't care about KDZ from other carriers. Guys in here are nice enough to flash my phone back to original state and provide me a copy of my AT&T KDZ. My phone is back to function now and the camera green spot issue is now gone. Due to crappy Internet connection in Vietnam, the upload take several hours. I will provide a download link as soon as it's ready. Happy flashing guys!!!
[Google Drive link reserved for download]
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Excellent!!! Confirmed green spot was a software issue

Wow, thanks a lot..so its confirm it was the software all the time.....damn...lol

Greenspot again even on H810 guys, so it could be both software and hardware issue. So I came back and got it replaced for $10, pretty cheap, can't beat that.

I think the software causes the camera damage. After I replace my camera is it was gone then came back after a few hours. So hopefully yours will stay gone.
Sent from my LG-D800 using XDA Free mobile app

I'm trying desperately to upload a file but it keep failing at 60%. Google drive is behaving strangely this time. Anyone has a host that I can use? preferably one that provide a direct link. Oh I gotta mention that the firmware will bring you to H810 10e, so you need to update to 10g in order to root. The green spot issue is completely gone on this one. It's not a hardware issue unless you are an unlucky one who got a defect product. The guy told me I toasted the camera due to exposed heat that caused dead pixel (I put my phone under the moped seat under the weather temp of 85 degrees F) that's why he replaced my camera. Nothing else.
To all those 11 peole keep inboxing me, i dont give a sht about your device bc yall about to go on vacation, going to work, blah blah blah... im doing this for the community and i feel like it. Dont push me bc im trying my best to get it uploaded too. Jeeezz guys, have patience!!

bobimbap said:
I'm trying desperately to upload a file but it keep failing at 60%. Google drive is behaving strangely this time. Anyone has a host that I can use? preferably one that provide a direct link. Oh I gotta mention that the firmware will bring you to H810 10e, so you need to update to 10g in order to root. The green spot issue is completely gone on this one. It's not a hardware issue unless you are an unlucky one who got a defect product. The guy told me I toasted the camera due to exposed heat that caused dead pixel (I put my phone under the moped seat under the weather temp of 85 degrees F) that's why he replaced my camera. Nothing else.
To all those 11 peole keep inboxing me, i dont give a sht about your device bc yall about to go on vacation, going to work, blah blah blah... im doing this for the community and i feel like it. Dont push me bc im trying my best to get it uploaded too. Jeeezz guys, have patience!!
Click to expand...
Click to collapse
Im a little confused?, Why not just provide the LG link? If its a KDZ it would have came from an LG link.
AT&T has NEVER released a kdz file. They have always been tot.
PM me, Upload it to my server via FTP or something IF your having issues getting it up.

If it's any help, I find dropbox a little more reseliant especially if you're using a proxy as I've had to use in VN. Upload some bun cha if you can

informpage said:
If it's any help, I find dropbox a little more reseliant especially if you're using a proxy as I've had to use in VN. Upload some bun cha if you can
Click to expand...
Click to collapse
Problem with Dropbox is only a few people could download it and the sharing would be blocked. I offered access to upload it to my server, for whenever he checks the thread and PM.

cant wait to fix the green spot problem

spoon_ek9 said:
cant wait to fix the green spot problem
Click to expand...
Click to collapse
Did you try clearing data on the camera app?
Sent from my iPhone using Tapatalk

i tried, didnt work. last time when i used it, i have to shoot raw for all the pics, used 6GB of my sd card for one night, lol
but i have to say, shooting raw get pretty good result
https://drive.google.com/open?id=0B00rFgoIoV0ufktpT3hOcGRtMEU5SmdLUFJGdEZFd2U2X3dUUkxodWZ6VWpKa1IwSE05WDQ

I'm on PR and haven't had the green spot for the last 2 weeks I have been in it
Sent from my LG-H810 using Tapatalk

Im curious to see the upload. My local repair center said the files dont exist for the att variant yet. I had to use the PR file to get up and running but am patiently waiting for the att version.
Sent from my LG-H810 using Tapatalk

rizzo269 said:
Im curious to see the upload. My local repair center said the files dont exist for the att variant yet. I had to use the PR file to get up and running but am patiently waiting for the att version.
Sent from my LG-H810 using Tapatalk
Click to expand...
Click to collapse
I'm highly doughting there is one. As they said it was a kdz, and it wouldn't be a kdz it would be a TOT.
Sent from my iPhone using Tapatalk

Why would it be a tot and not a kdz? Are you saying it isn't at all possessible for it to be a kdz?
Sent from my LG-D800 using XDA Free mobile app

soulysephiroth said:
Why would it be a tot and not a kdz? Are you saying it isn't at all possessible for it to be a kdz?
Click to expand...
Click to collapse
Good question
hyelton said:
I'm highly doughting there is one. As they said it was a kdz, and it wouldn't be a kdz it would be a TOT.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I have to agree I had serious doubts when I first read the OP. Considering it still is not available after offerings of space to host it, leads me to believe it never existed to the OP.
Also the file format really does not matter. Historically AT&T could have released TOT, but what is stopping them from releasing a KDZ? Or what is stopping LG from saying only KDZ will be supported. Another (unlikely) scenario is AT&T could begin releasing their images as ATT files. Their own compression format with a proprietary flashing tool.
On a side unimportant note of just noticing something and being friendly picky, I don't trust people who post in LG G4 forums using an iPhone. I don't trust iPhone users in general. :laugh:

CAG-man said:
On a side unimportant note of just noticing something and being friendly picky, I don't trust people who post in LG G4 forums using an iPhone. I don't trust iPhone users in general. :laugh:
Click to expand...
Click to collapse
normally I would agree with you but @hyelton is awesome. I guess we will see if it legit after this guy gets back from him trip. If we never hear back from him we will know it was false or a simple misunderstanding.. or maybe they just gave him something and took his money, either way we know if he posts it then we all can throw a party and never doubt him again

[AVAILABLE] Stock AT&T KDZ firmware
CAG-man said:
Good question
I have to agree I had serious doubts when I first read the OP. Considering it still is not available after offerings of space to host it, leads me to believe it never existed to the OP.
Also the file format really does not matter. Historically AT&T could have released TOT, but what is stopping them from releasing a KDZ? Or what is stopping LG from saying only KDZ will be supported. Another (unlikely) scenario is AT&T could begin releasing their images as ATT files. Their own compression format with a proprietary flashing tool.
On a side unimportant note of just noticing something and being friendly picky, I don't trust people who post in LG G4 forums using an iPhone. I don't trust iPhone users in general. :laugh:
Click to expand...
Click to collapse
Hey now! . Are you new to LG side of things? I've been hanging around the LG flagship forums since 2013 providing files and guides. If you look back I've helped flash thousands of phones (if not more than that) still doing so as well. haha. Along with AT&T variants. I have yet to own the G4 though :/ I really want it but waiting for it to go more down in price.
The reason I got an iPhone 6 is I wanted to try it, I got it for free basically. After AT&T credits, and credit card rewards in the end I paid nothing for the phone. This is only my 2nd iPhone ever. 1st was a 5S when it came out, lasted about a month and I sold it. (I probably will sell it in the next few months)
I have shockingly had it for awhile now (since about May). But I'm not a pure user I still carry around my G Pro for my android needs .
Anyway it would be great if we'd have a file, but the chances are extremely thin. Someone posted a few posts ago saying there service center does not have it. Most service centers (phone repair stores) USE XDA to fix the phones most of the time. Which some have even used my guide. I have also spoken with @autoprime about it and he even has his doughts about it. As AT&T files have been the TOT method for a long while. That's why the low end LG phones there's still no firmware because of its tot only and it's just never came out.
Will wait and see. Hope there is one but not getting hopes up.

hyelton said:
Hey now! . Are you new to LG side of things? I've been hanging around the LG flagship forums since 2013 providing files and guides. If you look back I've helped flash thousands of phones (if not more than that) still doing so as well. haha. Along with AT&T variants. I have yet to own the G4 though :/ I really want it but waiting for it to go more down in price.
The reason I got an iPhone 6 is I wanted to try it, I got it for free basically. After AT&T credits, and credit card rewards in the end I paid nothing for the phone. This is only my 2nd iPhone ever. 1st was a 5S when it came out, lasted about a month and I sold it. (I probably will sell it in the next few months)
I have shockingly had it for awhile now (since about May). But I'm not a pure user I still carry around my G Pro for my android needs .
Anyway it would be great if we'd have a file, but the chances are extremely thin. Someone posted a few posts ago saying there service center does not have it. Most service centers (phone repair stores) USE XDA to fix the phones most of the time. Which some have even used my guide. I have also spoken with @autoprime about it and he even has his doughts about it. As AT&T files have been the TOT method for a long while. That's why the low end LG phones there's still no firmware because of its tot only and it's just never came out.
Will wait and see. Hope there is one but not getting hopes up.
Click to expand...
Click to collapse
No harm with the iPhone. In Just have to pick on it whenever I notice it. Haha
I am returning to LG after 4 years. Did the Samsung thing for a few years. So feel free to flame me when I say something dumb.