Database Info

New AT&T Firmware Push?

Got a text this morning stating an update was coming from ATT.
Is this Froyo or just a GPS fix?

http://forum.xda-developers.com/showthread.php?t=882714

Nope 99.999999% sure its still JH7 OTA

wmwilker said:
Got a text this morning stating an update was coming from ATT.
Is this Froyo or just a GPS fix?
Click to expand...
Click to collapse
That will be too nice of AT&T. No, you only get such notification TWO months AFTER the update has been pushed out. In this case, it is the old JH7 update.

Doesn't matter anyway, I'm running Doc's V6.1 2.2.1 JPY

I've been seeing this same topic repeatedly being brought up more so since the Nexus S came out. I figured I'd make an attempt and try to talk to someone semi official about it. See below:
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Well, at least that chat seems to put paid to the idea we'll be getting 2.2 in 2010.

I also recieved 3 texts this morning about this, but my phone cannot connect to ATT servers so I called them to ask what this was all about. I'm on the newest JH7 as I just got this as a replacement phone a few weeks ago. I kept this new phone unrooted and unmodified for the moment to see if any new OTA's would load to my phone as I had issues with the OTA for JH7, I believe that I used DG's update.zip on the old phone to get it. Anyway, I told the tech at ATT what version that I was running and if they were really trying to push a new update out. He stated that it is a new update and the reason that I can't connect to the servers is that they are probably overloaded now with others trying to download it. I also asked if it is the 2.2.1 update and he said that he believes so, but no definitive answer as of yet. And yes, I'm also sick of a new thread about a possible update every day, so that's why I called ATT and figured that I'd share what I found out with our community. I just hope that the tech is correct in assuming that it is 2.2.

dwanhala said:
I also recieved 3 texts this morning about this, but my phone cannot connect to ATT servers so I called them to ask what this was all about. I'm on the newest JH7 as I just got this as a replacement phone a few weeks ago. I kept this new phone unrooted and unmodified for the moment to see if any new OTA's would load to my phone as I had issues with the OTA for JH7, I believe that I used DG's update.zip on the old phone to get it. Anyway, I told the tech at ATT what version that I was running and if they were really trying to push a new update out. He stated that it is a new update and the reason that I can't connect to the servers is that they are probably overloaded now with others trying to download it. I also asked if it is the 2.2.1 update and he said that he believes so, but no definitive answer as of yet. And yes, I'm also sick of a new thread about a possible update every day, so that's why I called ATT and figured that I'd share what I found out with our community. I just hope that the tech is correct in assuming that it is 2.2.
Click to expand...
Click to collapse
No, he's not. I just checked with Kies and the update is still the one rolled out back in September. Nothing to see here. Carry on.

dwanhala said:
I also recieved 3 texts this morning about this, but my phone cannot connect to ATT servers so I called them to ask what this was all about. I'm on the newest JH7 as I just got this as a replacement phone a few weeks ago. I kept this new phone unrooted and unmodified for the moment to see if any new OTA's would load to my phone as I had issues with the OTA for JH7, I believe that I used DG's update.zip on the old phone to get it. Anyway, I told the tech at ATT what version that I was running and if they were really trying to push a new update out. He stated that it is a new update and the reason that I can't connect to the servers is that they are probably overloaded now with others trying to download it. I also asked if it is the 2.2.1 update and he said that he believes so, but no definitive answer as of yet. And yes, I'm also sick of a new thread about a possible update every day, so that's why I called ATT and figured that I'd share what I found out with our community. I just hope that the tech is correct in assuming that it is 2.2.
Click to expand...
Click to collapse
OMG, you believe a tech that says " he believes so".
When the push comes down, i'm still betting on St. Patrick's Day, you'll know about it. It'll be all over the internet.

Yep, I'm an idiot.............trusted ATT, didn't want to fall in to that trap. Worst part is, that I should've know better, I've even followed the numerous other posts. Anyway, this afternoon I chatted to another rep and I guess that they were trying to push the JH7 update to my phone even though it came to me preloaded, which makes complete sense

The second rep stated it wouldn't be available until next year....
Sent from my SAMSUNG-SGH-I897 using XDA App

Don't feel bad guy's, Roger's official stance is sometime in the first half of next year. You got it lucky.

TheEscapist said:
Don't feel bad guy's, Roger's official stance is sometime in the first half of next year. You got it lucky.
Click to expand...
Click to collapse
Perhaps Rogers is just being more honest/realistic......I wouldn't be shocked if we don't see it for quite a while either.

Never have got a text message about updates but I did get a email from Samsung to advise me the Media Hub is coming soon!

newter55 said:
Perhaps Rogers is just being more honest/realistic......I wouldn't be shocked if we don't see it for quite a while either.
Click to expand...
Click to collapse
You clearly didn't see the debacle that was the Canadian Captivate launch. Bell and Roger's both announced their SGS phones around the beginning of August, Bell had theirs out in a week, Roger's said within the month. No one got their phone until November. I don't remotely trust anything they say, and besides, they said this before their phone even came out.

amazed that people (that frequent XDA forums now less) would be so heartbroken about lack of official froyo.
sure i will probably take the official release for a spin when it gets here but i am guessing it won't last more than 24-48 hours before i re-flash a custom 2.2 or custom gingerbread which may here before official 2.2.
There have been multiple quality roms froyo roms available for months...and most of them i am betting offer more in the way of speed and in many cases stability than the official bloated version will.
Why not stop opining and learn how to put your phone to its full potential?
(I know some will say they don't want to void there warranty and shouldn't have to.....that latter of which i agree with.....but if your afraid of rooting and flashing why would you be @ XDA?)

bames said:
...but if your afraid of rooting and flashing why would you be @ XDA?)
Click to expand...
Click to collapse
I get kinda tired of seeing this same response in here. There's a lot more to this place than just ROM flashing and rooting. I have found a ton of info, mods, apps and upgrades in here for my Incite, Tilt 2 and now my Captivate and have never flashed a ROM on either of them. There is so much more to XDA than just cooked ROMs and insisting otherwise is just ignorant.

When you rule out modes that require a rooted device....probably 90% of whats posted in the forum involves a process that "voids" your warranty.
If someone wants froyo so badly they should install it. It is available to them and is faster and as or more stable than the stock 2.1 releases (+ most of them have improved gps performance).
The same people who post day in day out their need and want for froyo will move on to do the same thing about gingerbread within 24 hours of having their official froyo while most of the visitors here will already be running gingerbread courtesy of the rich development community @ XDA.
Do i think its stupid that it takes them so long to push and official release....yep...but it seems to be an issue that has been a problem more for android as a whole than for just samsung or att. The same thing that make android great the open nature and a variety of handsets is the same thing that hinders prompt updating of new firmware. I see it being the biggest thing that could hurt android in the long run. I think it also one of the reasons we have a much weaker selection of high-end games for android devices. The gaming potential of the galaxy s line-up is much greater than the iphone but developers seem hesitant go all in to develop for the platform.

bames said:
Do i think its stupid that it takes them so long to push and official release....yep...but it seems to be an issue that has been a problem more for android as a whole than for just samsung or att. The same thing that make android great the open nature and a variety of handsets is the same thing that hinders prompt updating of new firmware. I see it being the biggest thing that could hurt android in the long run. I think it also one of the reasons we have a much weaker selection of high-end games for android devices. The gaming potential of the galaxy s line-up is much greater than the iphone but developers seem hesitant go all in to develop for the platform.
Click to expand...
Click to collapse
The late releases are going to plague any developer they always have and always will. All we can do is hope its a quality one so we don't have to downgrade till they fix the new bugs. Galaxy s is a fairly new line compared to the iPhone and while superior its going to take a while for big game developers to get there feet wet. They haven't had as much time support or desire to try something new when they have there old faithfuls. I do think android is a lot better that iPhone speaking from experience on all platforms but there is pros and cons coming from development and Apps on both sides.

AT&T reps...

Well I went to a device service center to exchange my phone for random shutdowns. My phone was running stock and unrooted. When I gave it to the rep to spent about 10 minutes looking at the phone information under the settings menu. He finally look at me and told me that I voided the warranty of the phone. I was like wtf? Then he claimed that KB1 wasn't official and that his computer only showed that jh7 was the only official release... Then he went back to my home screen and claimed that my adw launcher also showed a custom rom...
I kept trying to tell him that kb1 was official and I even turned off the launcher. He was getting pissed and trying to make it seem like he was going out of his way to let me slide. Finally got him to get another phone out of the back and load it and and check the about phone settings... and those phones come loaded with froyo already. He still tried to play it off like he was doing me a favor though. I was like oh crap hes gonna put a mark against my account or something.
What was also funny was that his personal phone was a droid x and he was bragging about how he has a leaked gingerbread rom on it...
So does anyone else have any good atnt stories?

i would talk to his manager. AND call AT&T customer support. get pay-back in dollars and accessories.

Yeah, you really should have told him that you'll be back, then driven your car through the front of the store.

He finally honored my replacement in the end. But like I said he tried acting like he was doing me a favor. I wondering if he put a note or something on my account claiming that my warrenty is voided. Is there anyway to check?

I remem when I got mine replaced. It was because it wouldn't go into recovery at all with button combo. I think this was before the fix, and even before the leaked froyo. I needed recovery to root and install oclf. The guy replaced without any questions asked. But of course he knew exactly what I was trying to do and had even rooted his too
Sent from my GT-I9000 using XDA App

NascarFastcar said:
He finally honored my replacement in the end. But like I said he tried acting like he was doing me a favor. I wondering if he put a note or something on my account claiming that my warrenty is voided. Is there anyway to check?
Click to expand...
Click to collapse
As per AT&T's terms of contract, he IS in fact doing a favor to u. Once u load any custom, u have ur warranty voided. U should always revert to stock before u take the handset to AT&T store, in case u have custom rom on it.
I don't think he would've put anything like that on ur account. Cos had he put a note like that, he wouldn't have exchanged ur phone.

diablo009 said:
As per AT&T's terms of contract, he IS in fact doing a favor to u. Once u load any custom, u have ur warranty voided. U should always revert to stock before u take the handset to AT&T store, in case u have custom rom on it.
I don't think he would've put anything like that on ur account. Cos had he put a note like that, he wouldn't have exchanged ur phone.
Click to expand...
Click to collapse
maybe you didnt see the fact that he was running STOCK AND UNROOTED as stated in the OP....custom launchers DO NOT void warranty

diablo009 said:
As per AT&T's terms of contract, he IS in fact doing a favor to u. Once u load any custom, u have ur warranty voided. U should always revert to stock before u take the handset to AT&T store, in case u have custom rom on it.
I don't think he would've put anything like that on ur account. Cos had he put a note like that, he wouldn't have exchanged ur phone.
Click to expand...
Click to collapse
but op didnt have a custom rom on the phone. the rep oddly had a verizon phone with a custom rom and thought he knew something. turned out rep was wrong and being an a-hole.

Yeah, what PirateGhost said, he wasn't doing him a favor, just being a **** for the sake of being a ****. Probably gets his rocks off bullying customers because he thinks he's a big tech guru by running a gingerbread leak and raging that he has a desk clerk job instead of some engineering position he thinks he deserves.

TRusselo said:
i would talk to his manager. AND call AT&T customer support. get pay-back in dollars and accessories.
Click to expand...
Click to collapse
This
there is really no way to getting around bad customer service issues. Sadly only thing we can really do is inform their managers and even that doesn't work out as planned since their more focused on protecting their employees than listening to their customers

modest_mandroid said:
Yeah, you really should have told him that you'll be back, then driven your car through the front of the store.
Click to expand...
Click to collapse
Lololol sounds like something I would say

Yah the only time the phone was ever rooted was to flash plumbobs gps fix. That was awhile back. The phone was odin'd back to stock and sent to samsung for repair gps/wifi issues. When I got the phone back from them they loaded 2.2 on it. Since I received it back from samsung I didn't do a thing to it and kept it stock... The phone then developed shutdown issues so I took it to my device center and thats when this started.
It's just that the atnt service center rep didn't know/believe that kb1 was a official version of android for the captivate and he was giving me a hard time about it and my adw launcher. Telling me that my warranty was voided and how the only thing he could do was give me a new battery blah blah blah. He also said that the adw launcher was classified as some form of superuser... lol (He took my phone and showed it to me and he flicked thru my home screens and app menu and kept saying yep this is a custom rom)
It's just funny cause after we gotten the facts straightened out (made him pull a captivate off the shelf and boot it up and look at the phone information) he goes on to show off his droid x with some leaked gingerbread rom....

what a douche. did you call him a douche because i would have called him a douche.

ph00ny said:
This
there is really no way to getting around bad customer service issues. Sadly only thing we can really do is inform their managers and even that doesn't work out as planned since their more focused on protecting their employees than listening to their customers
Click to expand...
Click to collapse
if you complain in the right way you get alot. i do it all the time. i had my telus bill cut in half over bad customer service. i hate telus though. it was always bad customer service. thats why i dont mind paying more than my half bill.
the guy was flat out lying to you or mis-informed either way ATT customer support does not give a crap about protecting a bad store rep. his manager maybe. but corporate NO WAY. then he goes on to show you his voided device? if i was his manager, i would fire him.

why is the att rep on a verizon plan? doesnt att give employee plans? i find it hard to believe that there is a benifit for him to buy a verizon phone. i havent seen a single area that i cant get service and verizon does. i know such an area must exist but there are also plenty of areas that the reverse is true.

It's always the one that "has a leaked rom" on their phone that tries to screw you over in the stores. I've had it happen to me before, don't worry just talk to another store/rep if that ever happens.

Dani897 said:
why is the att rep on a verizon plan? doesnt att give employee plans? i find it hard to believe that there is a benefit for him to buy a verizon phone. i havent seen a single area that i cant get service and verizon does. i know such an area must exist but there are also plenty of areas that the reverse is true.
Click to expand...
Click to collapse
Im 100% sure he has version. I doubt his DroidX was unlocked or anything because I was talking to him about how version has no service in my area and he went on to explain the difference in the networks. I should've took a picture of him trying to show it off to me as I was playing around with my new phone.

Dani897 said:
why is the att rep on a verizon plan? doesnt att give employee plans? i find it hard to believe that there is a benifit for him to buy a verizon phone. i havent seen a single area that i cant get service and verizon does. i know such an area must exist but there are also plenty of areas that the reverse is true.
Click to expand...
Click to collapse
Two year contract + new(ish) job at ATT = might as well wait it out?
I've had AAA Plus for 20+ years and never once did I pay for it. I've been on my parent's AAA plan since I was a kid. They've always just kept me on it, and they won't take my money when they make me come pick up my new card every year. After a while I quit offering to reimburse them.
Just sayin'

NascarFastcar said:
Well I went to a device service center to exchange my phone for random shutdowns. My phone was running stock and unrooted. When I gave it to the rep to spent about 10 minutes looking at the phone information under the settings menu. He finally look at me and told me that I voided the warranty of the phone. I was like wtf? Then he claimed that KB1 wasn't official and that his computer only showed that jh7 was the only official release... Then he went back to my home screen and claimed that my adw launcher also showed a custom rom...
I kept trying to tell him that kb1 was official and I even turned off the launcher. He was getting pissed and trying to make it seem like he was going out of his way to let me slide. Finally got him to get another phone out of the back and load it and and check the about phone settings... and those phones come loaded with froyo already. He still tried to play it off like he was doing me a favor though. I was like oh crap hes gonna put a mark against my account or something.
What was also funny was that his personal phone was a droid x and he was bragging about how he has a leaked gingerbread rom on it...
So does anyone else have any good atnt stories?
Click to expand...
Click to collapse
By chance are you in florida and was this at the att in altamonte springs? Had a similar but not as bad experience. Mine was for rebooting and he gave me a hard time.

I hate the Altamonte store! They're idiots in there. I went in there once with a question about my e71x and a rep basically just tried to shoo me away to drive down the street to the warranty/repair center by Publix...I had to insist that he help me- it's a good thing I did because, as it turned out, warranty would have just made me to drive back.
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ns4g whos keeping it and whos not?

well ive decided today that im putting mine up for sale on craigslist for full asking price and im going to go buy a new evo. this will be the last samsung i buy.
i was going to hold onto it and wait for the signal fix but once again today i went 90% of the time without a signal and my phone died in 7 hours at work. i need something that will last.
i wish you all luck!
so whos keeping it and whos not?

For someone with an alias of Fixer, you sure do a lot of complaining and not a lot of fixing.

gmap516 said:
For someone with an alias of Fixer, you sure do a lot of complaining and not a lot of fixing.
Click to expand...
Click to collapse
funny but there's nothing i can fix on a defective phone. anyways stay on topic please.

More spamming of this board with your complaining. The phone is not defective.. That definition would clearly mean hardware issues. You still fail to realize not everyone is suffering your issues. I understand that people are, and do believe all of you, but do not generalize something that has been clearly said it's not happening to all consumers that own the device. But again STOP spamming this board and others with your negativity. You have been saying for a week now that you got that device on an upgrade and were still in the 30 day window for return. So why wouldn't you just return it and get another device? Sounds to me someone is lying.
Just to add.. My Nexus S is flawless and I love my device. Wouldn't trade it for another phone.

Love my NS4G. I wouldn't trade it for anything but another nexus. I can live with some signal issues. I'm sure sprint will come through.
Sent from my Nexus S 4G using XDA App

fixxxer2008 said:
well ive decided today that im putting mine up for sale on craigslist for full asking price and im going to go buy a new evo. this will be the last samsung i buy.
i was going to hold onto it and wait for the signal fix but once again today i went 90% of the time without a signal and my phone died in 7 hours at work. i need something that will last.
i wish you all luck!
so whos keeping it and whos not?
Click to expand...
Click to collapse
Good luck man
Sent from my Nexus S 4G using Tapatalk

Oh dear God, you're gonna start showing up more in the Evo section again, huh? We were just getting used to your fading number of posts.
Enviado desde mi PC36100 utilizando XDA Premium de la aplicación

Just go already, why do you insist on badmouthing this device? I'm sorry you seem to have a defective one but its really falling on deaf ears posting your rants here. Do you really think sprint Samsung or Google even read this stuff? And another thing...these forums are visited by a very small percentage of folks who own theses devices...so starting something here is not effective. You need to hassle them on twitter or android central ....
On topic, I love this device and am committing to Google backed devices from here on out. I am so sick of all the carrier bloatware on the other ones. I am also one who swore off Samsung after having a moment and then an epic but changed my tune when I heard the Google nexus was coming to sprint, I was toying with the idea of switching carriers just for it but now I have the best of both worlds IMO.....so please stop with the pity party already and move on, no need to rain on our parade because you have no patience to let things get resolved like returning the phone and getting another one maybe...this device isn't even a month old, you do know how long it took HTC to get the evo straightened out right?
Sorry for my rant but I've been watching your posts for a while now and not saying anything so maybe its my fault for penting it up....
Long live aosp!
sent from the nexus of the 4g universe

fixxxer2008 said:
once again today i went 90% of the time without a signal
Click to expand...
Click to collapse
Dude, that is WAY outside the numbers that EVERYONE who claim to be experiencing signal issues are encountering. There is clearly something above and beyond what others are experiencing going on with your handset. I can't remember if/how many times you swapped it out but I would probably try that first/again.
My NS4G fluctuates between 0% and 1% time without a signal. It never fails to connect and pass data. The 3G and especially 4G speeds are just slower...that's all. The battery lasts well over 12 hours of solid usage.
Right now I'm on the fence about returning it...not for this issue but because I am considering the Evo 3d instead.

Apparently you guys arent visiting the sprint forums. I meant i had zero bars almost 90% of the time today. Do some research before you critize anyone. And no i dont hate the phone i just hate the issues.
If i hated it i wouldnt of published a theme for you guys.

conqu1stador said:
Oh dear God, you're gonna start showing up more in the Evo section again, huh? We were just getting used to your fading number of posts.
Enviado desde mi PC36100 utilizando XDA Premium de la aplicación
Click to expand...
Click to collapse
Yup as arnold said... ill be back!

I really like the phone but yeah signal problems are killing me right now. Especially with WiFi. If I move one room away from my router my WiFi signal drops to 1 bar.
I really cant complain about phone signal as I really have not used the phone much...what I can say is...it works when I need it. I think I will just hang on till the EVO 3D comes out...hopefully the E3D wont be plagued with bugs (crosses fingers).

DarkManX4lf said:
I really like the phone but yeah signal problems are killing me right now. Especially with WiFi. If I move one room away from my router my WiFi signal drops to 1 bar.
I really cant complain about phone signal as I really have not used the phone much...what I can say is...it works when I need it. I think I will just hang on till the EVO 3D comes out...hopefully the E3D wont be plagued with bugs (crosses fingers).
Click to expand...
Click to collapse
Id wait for the 3d too but it looks as it will be another month before it comes. I do know ill never buy a phone at launch again. Ill give it a few months. Im sure the 3d will have bugs too and probbably bad battery life.
I think the reason for my current bad battery is because of a bad signal. I just cannot see this being a sprint network issue.

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fixxxer2008 said:
well ive decided today that im putting mine up for sale on craigslist for full asking price and im going to go buy a new evo. this will be the last samsung i buy.
i was going to hold onto it and wait for the signal fix but once again today i went 90% of the time without a signal and my phone died in 7 hours at work. i need something that will last.
i wish you all luck!
so whos keeping it and whos not?
Click to expand...
Click to collapse
You want a phone that will last but you are getting an Evo? I came from the Evo and it was, without a doubt, the buggiest phone I've ever had. It was also a battery hog. I don't think you will be pleased with it if you don't like the Nexus S.

Have you tried swapping it out yet?
fixxxer2008 said:
Apparently you guys arent visiting the sprint forums. I meant i had zero bars almost 90% of the time today. Do some research before you critize anyone. And no i dont hate the phone i just hate the issues.
If i hated it i wouldnt of published a theme for you guys.
Click to expand...
Click to collapse
Sent from my Nexus S 4G using XDA Premium App

Definitely keeping mine, I'm very happy with it.

I personally think something fishy is going on with him. He mentioned countless times this was an upgrade and was still in his 30 day window until like June 8th or something. So why not return to get the upgrade back? I think he is just trolling and lying about all this. Another reason why he wouldn't show the phone having problems in his crappy video he made. He just would beat the bush and say he couldn't. lol

kiesow567 said:
You want a phone that will last but you are getting an Evo? I came from the Evo and it was, without a doubt, the buggiest phone I've ever had. It was also a battery hog. I don't think you will be pleased with it if you don't like the Nexus S.
Click to expand...
Click to collapse
Yeah the evo at first had a ton of bugs but now with the latest cm7 it seemed to work fine for me. There are some bugs I'm sure but I have not run into them while using cm7 and evo.

fixxxer2008 said:
Apparently you guys arent visiting the sprint forums. I meant i had zero bars almost 90% of the time today. Do some research before you critize anyone.
Click to expand...
Click to collapse
I call BS. I've been all over every forum regarding this issue and no one but you is claiming to be without a signal 90% of the time. Like I said, you are having a unique problem that might be solved by a hardware swap.

HTC is a joke.

Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
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So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.

trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.
Click to expand...
Click to collapse
Those all sound like normal options to me. Any time I've ever gotten a warranty replacement item from any company they put a hold on a credit card for the price of the item. If they don't you've got a $600 device and they've got no way to get you to send in the old one. The charge isn't actually applied to the account, it will be in a pending state until they get the defective device.
My wife goes through this a few times a year with her insulin pump. They put a $3500 pending charge on a card until they get the old device back. Just do the advanced replacement and move on.

Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk

I agree with post above try through Verizon. Otherwise those all sound acceptable. May not be ideal under some circumstances but those sound fine.
Sent from my HTC6525LVW using Tapatalk

A joke?
Seriously man, what do you expect them to do lol. I mean things happen and they offered numerous options to make it right.
Aside from them sending you a letter and glue that is....

If we had loads of posts about the letters falling out maybe it would be a joke. As it is this is the first time I've heard of this happening on an M8. No product in the world will come off the line with 100% of them 100% perfect. Their options for you sound pretty reasonable. I agree with the others though; I'd go to Verizon and see what they'll do for you first.

Don't you mean HT is a joke? Sorry, couldn't resist.
As the others said, it can happen. The phone is machined out of a single piece of metal, and then adhesive is used to hold in the letters. Maybe someone was light on sleep when your phone passed through and didn't apply enough. The advance replacement is the best way to go in order to avoid downtime, provided that the phone is new. If it would be a refurb, then just go through Verizon and get it taken care of in advance without the CC hold.

If you can't live without it, just leave it in the case... Duh.

No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.

This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app

eikast said:
Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk
Click to expand...
Click to collapse
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.

If you think that is bad customer service try dealing with Samsung

mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
I bought my phone upfront. It doesn't really matter. Verizon will bend over and help you out. I once got a phone off Amazon mobile and Verizon had no problems replacing that phone 8 months down the road. Sure, Verizon can be evil when it comes to ruining our phones, but they'll bend over to replace your phone. Even it you bought it off ebay or whatever, the phone comes with one year warranty and Verizon will assist you.
Sent from my HTC One M8 using Tapatalk

I'm sorry to hear that about the C on the back of your phone falling off. Taking a look at my glacial silver m8, my HTC letters on the back almost apart to look like they are etched in. I don't think anyone with a silver m8 is going to have this issue.

trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
Click to expand...
Click to collapse
Honestly man, and please dont take this "the wrong way..."
But your a SysAdmin and you dont understand the RMA process?
Maybe I dont understand what a Sys Admin is... But I thought you guys used to RMA stuff that goes bad.
Those options are all legit to me. I RMA stuff all the time and these are pretty standard options.
Hell, I even have High end Asus boards that need RMA from time to time and the give me the same as HTC has given you.

mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...

Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk

123421342 said:
No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.
Click to expand...
Click to collapse
This + this +
I'm sorry the world doesn't revolve around you. The world is an unfair place. It would be an inconvenience to any one on here to not have their phone. As a Sys Admin, maybe talk to your employer about getting you a dedicated secondary line as a failover, you know - because of the doomsday scenario of missing one call.
So you can either start there, create a silly post, or take one of the very viable options an outstanding company offered you.
Crimsonshadow774 said:
Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC6525LVW

richii0207 said:
This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app
Click to expand...
Click to collapse
I resemble that remark. It was a legit warranty claim though.
S4 + MDK + ROOT/Unlocked bootloader + CM11 - - Medicore device to excellent device.

scrosler said:
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...
Click to expand...
Click to collapse
The warranty is intact even if you buy full price. I had to swap my non-contract M7 when the battery overheated and died. The phone rep couldn't stop apologizing and actually credited me for 3 days of service although I was only down for 1 thanks to overnight delivery.
Sent from my HTC6525LVW using XDA Premium 4 mobile app

Android 7.0 ^_^

TMOBILE UPDATE!
https://support.t-mobile.com/docs/DOC-24777
So I was reading around and I ran into this. Hope it works out for this phone.
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T-Mobile LGV10 H901 MM ~ V10_H901_V20E_DeOdexed_Build_007-signed by Eliminater74 ~ Unofficial TWRP 3.0.2 ~ Xposed version 85

So, I wonder how Google is going to work out the system partition issue for devices that weren't designed to run dual systems when an update occurs? Interesting thing to consider.

This is all nonsense. The update will come out when it comes out. There are a number of factors that go into the release of an update, none of which can be accurately measured.

warBeard_actual said:
So, I wonder how Google is going to work out the system partition issue for devices that weren't designed to run dual systems when an update occurs? Interesting thing to consider.
Click to expand...
Click to collapse
Google has already said that seamless updates aren't coming to current and older Nexus devices (http://www.androidpolice.com/2016/0...e-new-seamless-update-feature-from-android-n/), so I wouldn't expect for any pre-2016/7 device.

Rubbish.

Nougat is incoming according to the T-Mobile website. It will probably be a month or two before it becomes approved and and T-Mo put their bloat on it. But If the website is anything to go by, then yes the V10 is confirmed to receive 7.0. Strange that the G4 will not be getting it...
https://support.t-mobile.com/community/phones-tablets-devices/software-updates

But can we root 7.0?
-NJ
Sent from my LG-H901 using XDA-Developers mobile app

saham424 said:
So I was reading around and I ran into this. Hope it works out for this phone.
Click to expand...
Click to collapse
That's a total worthless 'click-bait' article with zero useful information.
All it says are 'could be', 'may be' and 'probably'....

suhridkhan said:
That's a total worthless 'click-bait' article with zero useful information.
All it says are 'could be', 'may be' and 'probably'....
Click to expand...
Click to collapse
yah I realized that way later, gave up on Lg devices, they gave a big hype then destroyed our hope lol
T-Mobile LGV10 H901 MM ~ V10_H901_V20E_DeOdexed_Build_007-signed by Eliminater74 ~ Unofficial TWRP 3.0.2 ~ Xposed version 85

saham424 said:
yah I realized that way later, gave up on Lg devices, they gave a big hype then destroyed our hope lol
T-Mobile LGV10 H901 MM ~ V10_H901_V20E_DeOdexed_Build_007-signed by Eliminater74 ~ Unofficial TWRP 3.0.2 ~ Xposed version 85
Click to expand...
Click to collapse
One thing is true though. LG is one of the fastest to roll out major updates. I recall from my LG G4 was that it was the first phone to receive MM apart from Nexus.
This time around also the G5 is probably their priority. Once LG rolls it out then, T-Mobile is also gonna take their time. So it's gonna take a while.

suhridkhan said:
One thing is true though. LG is one of the fastest to roll out major updates. I recall from my LG G4 was that it was the first phone to receive MM apart from Nexus.
This time around also the G5 is probably their priority. Once LG rolls it out then, T-Mobile is also gonna take their time. So it's gonna take a while.
Click to expand...
Click to collapse
so on a side note, my v10 just crapped out on me, similar boot loop of death like the g4, i feel like it has a bad ground, it randomly was on charge and started to vibrate continuously and screen froze, i have 3 batterys i tried those but fail, i have really good and bad wires and tried those, some let it into twrp without touch working and some wire allow to twrp with touch working for short time b4 reboot freeze, and one wire allowed to twrp with touch but twrp touch was slow af. literally like 1 hour ago. trying to get my files off internal :/ good day turned to crap, thanks LG

There's really no use in speculating when we'll get 7.0. It'll happen when it happens. We probably won't get it until early next year, so not soon. We definitely won't get it when the v20 does, since it's LG's new darling, and they said it would be the first major Android phone to get Nougat. So of course they want it to be exclusive at first. Hell, LG might even change their mind and leave use stuck with Marshmallow. The v10 is already pretty much dead where development is concerned, why bother continuing to update an older device when there are better things ahead? Looking back on it, had I known in advance that the v10 wouldn't have much development, I probably wouldn't have bought it. This is my first LG and maybe my last. But it still works so I'm going to hold onto it until it dies. Lesson learned, life moves on.

AnonVendetta said:
There's really no use in speculating when we'll get 7.0. It'll happen when it happens. We probably won't get it until early next year, so not soon. We definitely won't get it when the v20 does, since it's LG's new darling, and they said it would be the first major Android phone to get Nougat. So of course they want it to be exclusive at first. Hell, LG might even change their mind and leave use stuck with Marshmallow. The v10 is already pretty much dead where development is concerned, why bother continuing to update an older device when there are better things ahead? Looking back on it, had I known in advance that the v10 wouldn't have much development, I probably wouldn't have bought it. This is my first LG and maybe my last. But it still works so I'm going to hold onto it until it dies. Lesson learned, life moves on.
Click to expand...
Click to collapse
i feel you man, been looking into google pixel or the one plus 4, they look promising

Article says that it is coming to the Korean version second half of this year... maybe that means the rest of us will get it at some point as well even if not officially?

jsu718 said:
Article says that it is coming to the Korean version second half of this year... maybe that means the rest of us will get it at some point as well even if not officially?
Click to expand...
Click to collapse
I think so. We will get it somehow. Even if it is the last update I'm fine with it. At least well get some closure and hopefully the software will be similar to the V20. Perhaps the Vietnamese Rom cookers will do a port. I'm using the H960 20m port on my H901.
Second half of the year seems a bit long to wait but maybe there will be a working version of xposed for nougat by then.

It's coming:
https://forum.xda-developers.com/g4/general/official-nougat-g4-v10-q2-2017-t3567402