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ATT rep says GPS is Hardware issue

My Girlfriend just got home from going in to ATT after 2 months of trying to get her GPS to work and the rep told her that it is a hardware issue, and that the GPS system is having trouble communicating with satellites and that samsung has been unable to find a software solution. They then let her return her phone after almost 60 days with no penalty and she walked out with an iphone 4(a decision i was definitely against obviously!) I don't know how valid this is as it was just a guy working for ATT but I thought you all would appreciate the update, even though it is definitely not good news.

If I knew for sure that AT&T would swap me an iphone4 for this piece of garbage samjunk, I'd do that in a heartbeat. I'd kill to have a iphone4 rather than this huge letdown of a phone...But I should have known better after all it is samjunk.

Ever since the Froyo update, I have perfect gps!
It locks the second maps loads up and it is dead accurate. My phone is also much faster and I am now very happy. I wouldn't trade my Cappy in for an iphone, ever.

It maybe work for you but definitely not working for a lot of others. So no, Froyo update does not fix it. If you can, return the phone but I'd bet it is a huge YMMV.

I totally disagree even with the GPS issues I would never trade for the iphone 4. Anyone know how to enter lbs test mode on JI6? when i messed with those settings i still got better GPS readings than without LBS on FROYO.

JH7 did nothing but Froyo fixed the GPS for me as well. I had some trouble with it to begin with but after a reboot it was working great even after several more reboots. I have only had mine for about a week but I'm considering it as a test right now, and if I'm still happy at the end of 30 days then I'm keeping it, if not I'm going to exchange it for an iPhone. For the time I've had with it so far though, I have to say I'm very pleased with it, and even more so now that the battery is getting better. I even have my girlfriend, who is a pretty big Apple fangirl, trying to find someone to buy her iphone so she can purchase a captivate.

Lee1733 said:
JH7 did nothing but Froyo fixed the GPS for me as well. I had some trouble with it to begin with but after a reboot it was working great even after several more reboots. I have only had mine for about a week but I'm considering it as a test right now, and if I'm still happy at the end of 30 days then I'm keeping it, if not I'm going to exchange it for an iPhone. For the time I've had with it so far though, I have to say I'm very pleased with it, and even more so now that the battery is getting better. I even have my girlfriend, who is a pretty big Apple fangirl, trying to find someone to buy her iphone so she can purchase a captivate.
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Click to collapse
If she's got an iphone4, let's swap! I'll trade my Captivate for an iphone4 anytime.
Mine is still like brand new, not a scratch on it. I'll take photos or video to prove it. Its got the OTA JH7 update on it, and root, thats it.

Last time I checked, I was buying a cool phone that is thin, sounds great, is fast, looks nice, plays great video, is super-customizable and has tons of quality app options. I didn't buy a GPS. The GPS is a nice extra. I can use my in-car GPS or my protable GPS.
The GPS still locks on the phone, but it takes a while and is a massive battery drain.
If people want an iPhone 4 for a GPS, then let them get it.

derek4484 said:
If I knew for sure that AT&T would swap me an iphone4 for this piece of garbage samjunk, I'd do that in a heartbeat. I'd kill to have a iphone4 rather than this huge letdown of a phone...But I should have known better after all it is samjunk.
Click to expand...
Click to collapse
Don't forget to pick up a case for that iPhone. Don't want you dropping calls while using your GPS.

skinien said:
Don't forget to pick up a case for that iPhone. Don't want you dropping calls while using your GPS.
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Click to collapse
The GPS on my phone works great, especially after the JH7 OTA update, then I went in and tweaked the LBS settings. GPS is not an issue. Everything else is. Crappy battery life, 304MB of RAM vs the advertised 512MB, laggy OS, terrible quality on the android apps. I just really hate everything about android. The S-AMOLED display looks pretty good (still not better than iphone4 though), but its an absolute battery hog.
I just really dont like the phone. The iphone4 smokes this samjunk and crappy java OS.

derek4484 said:
The GPS on my phone works great, especially after the JH7 OTA update, then I went in and tweaked the LBS settings. GPS is not an issue. Everything else is. Crappy battery life, 304MB of RAM vs the advertised 512MB, laggy OS, terrible quality on the android apps. I just really hate everything about android. The S-AMOLED display looks pretty good (still not better than iphone4 though), but its an absolute battery hog.
I just really dont like the phone. The iphone4 smokes this samjunk and crappy java OS.
Click to expand...
Click to collapse
So leave then. Stop spamming on here.

I enjoyed my iphone for the most part. Correct me if I'm wrong, but I don't recall having a free navigation app available... Oh, the main reason I switched was...dropping almost every call that lasted more than 5 minutes. Turns out it wasn't an issue with coverage like I suspected. My captivate hasn't dropped a call yet (crossed fingers). So I would recommend getting that iphone if you want an app device that sometimes makes phone calls... Then join an apple forum so you can go complain about it.
Sent from my SAMSUNG-SGH-I897 using XDA App

cclem700 said:
I enjoyed my iphone for the most part. Correct me if I'm wrong, but I don't recall having a free navigation app available... Oh, the main reason I switched was...dropping almost every call that lasted more than 5 minutes. Turns out it wasn't an issue with coverage like I suspected. My captivate hasn't dropped a call yet (crossed fingers). So I would recommend getting that iphone if you want an app device that sometimes makes phone calls... Then join an apple forum so you can go complain about it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Nice. Hahahaha

Froyo fixed my gps.
Sent from my Android.

Dungeon47 said:
Froyo fixed my gps.
Sent from my Android.
Click to expand...
Click to collapse
By "fixed my GPS" do you mean obtaining a lock, keeping it, and tracking works reasonably?

Jh7 fixed mine but cog2.2 froyo destroyed it. Flashed back to jh7 and all works well again. Meaning nav when driving stays locked on and tracks perfectly.
Sent from my SAMSUNG-SGH-I897 using XDA App

coldbeverage said:
So leave then. Stop spamming on here.
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Click to collapse
Unfortunately, I'm stuck for 22 more months of this phone until I can find someone with an iphone4 loony enough to trade for my Captivate.
I've advertised on craigslist several times a week and in any city within 150 miles of me asking for a Captivate for iphone4 trade. Haven't had one single reply yet. Seems as though nobody with an Iphone4 wants to get rid of it.
If anybody on this board knows of somebody who would trade iphone 4 for captivate, or if they just want to buy the phone straight out (They're going for around 399 on ebay, I'd sell for 325-350), please message me immediately, I'd love to get rid of this phone.

Seriously dude what are you doing on an xda forum if you hate everything about android I know its tough having a fully customizable phone that plays almost every kind of video file, a super amoled screen that is super battery friendly, all kind of hacks, lag fixes and customizable roms, and a ton more! You are probably right for wanting a very plain un interesting user friendly (boring) iphone and I mean everyone is doing it/has it and so should you!
Sent from my SAMSUNG-SGH-I897 using XDA App

derek4484 said:
Unfortunately, I'm stuck for 22 more months of this phone until I can find someone with an iphone4 loony enough to trade for my Captivate.
I've advertised on craigslist several times a week and in any city within 150 miles of me asking for a Captivate for iphone4 trade. Haven't had one single reply yet. Seems as though nobody with an Iphone4 wants to get rid of it.
Click to expand...
Click to collapse
You are never stuck, just buy an iphone and sell your captivate. Problem solved!
Sent from my SAMSUNG-SGH-I897 using XDA App

derek4484 said:
I just really dont like the phone. The iphone4 smokes this samjunk and crappy java OS.
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Please do not feed the trolls!

Prepare for disappointment... Again

Sorry for this but it totally torn my heart apart to see a 5 times less expensive phone with such a performance when it comes to gps..
Sorry for the bad quality of the image and the way is turned.i was in the car on a bumpy road.
Both devices were started in the same time and not just htc locked immediately but .. Just check the pic and the accuracy of the GPS
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Sent from my "phone" using tapatalk.

My friend just got the Samsung mesmerize from us cellular and its the same exact hardware but his gps is worst than mine on stock. I was able to lock in after 2 min with 5 meter acurracy he never locked and was at 1500 meters
Sent from my SAMSUNG-SGH-I897 using XDA App

i was at the verizon store as im contemplating jumping ship for the fascinate, or maybe waiting for the future 4g phones. i have cognition 2.3b1 and an overclock kernel with stock modem(my area has no 3g so i dont need hsupa) i compared my phone to 3 diferent fascinates and a droid x a droid 2 and droid incredible. my gps was comparble to the motorola phones, the fascinate was ****!. win for froyo, not for samsung.
the driod incredible mopped the floor with everything else but that may have been a fluke. posibly saved in memory, the stores roof did a good job of blocking gps because even the motorolas never got a fix better than 30 meters. my phone eventually got 10 meters but quickly lost it. the driod increadible had a lock at 7 meters before i even got maps open on my phone! if that wasn't luck i must say im impressed! still im happy with my current gps quality. im not envious of the incredible as smooth as the os is and as good as the gps appears to be the snapdragon cant process 3d to save it's life.

Dani897 said:
i was at the verizon store as im contemplating jumping ship for the fascinate, or maybe waiting for the future 4g phones. i have cognition 2.3b1 and an overclock kernel with stock modem(my area has no 3g so i dont need hsupa) i compared my phone to 3 diferent fascinates and a droid x a droid 2 and droid incredible. my gps was comparble to the motorola phones, the fascinate was ****!. win for froyo, not for samsung.
the driod incredible mopped the floor with everything else but that may have been a fluke. posibly saved in memory, the stores roof did a good job of blocking gps because even the motorolas never got a fix better than 30 meters. my phone eventually got 10 meters but quickly lost it. the driod increadible had a lock at 7 meters before i even got maps open on my phone! if that wasn't luck i must say im impressed! still im happy with my current gps quality. im not envious of the incredible as smooth as the os is and as good as the gps appears to be the snapdragon cant process 3d to save it's life.
Click to expand...
Click to collapse
GPS issues aside..you couldn't pay me enough money to jump back to Verizon or Sprint. With out a doubt the worst c/s,store techs and management I have ever had to deal with in my life at both companies. Also..I compared a brand new Droid X to my Captivate 2 nights ago at work..Actually..there was no comparison..the signal quality,speed of browsing..both through the phone and on the Internet..the Cappy won hands down..and this really really irked the Droid owner.Hell she even ask me to load the Fancy Widget weather for her because she hated the lame stock one on her phone..and wanted hers to look like mine.The quality of the Captivates screen was plainly evident too...She just couldn't get over how smooth and crystal clear the movies I had loaded played and looked...
So..Good luck if you decide to do this..but personally..I would at least wait and see if the 2.2 update gets delivered as stated and fixes the gps issue for you.The grass may look greener on the other side of the fence..but may not be taste any better...
Mac

Mac11700 said:
GPS issues aside..you couldn't pay me enough money to jump back to Verizon or Sprint. With out a doubt the worst c/s,store techs and management I have ever had to deal with in my life at both companies. Also..I compared a brand new Droid X to my Captivate 2 nights ago at work..Actually..there was no comparison..the signal quality,speed of browsing..both through the phone and on the Internet..the Cappy won hands down..and this really really irked the Droid owner.Hell she even ask me to load the Fancy Widget weather for her because she hated the lame stock one on her phone..and wanted hers to look like mine.The quality of the Captivates screen was plainly evident too...She just couldn't get over how smooth and crystal clear the movies I had loaded played and looked...
So..Good luck if you decide to do this..but personally..I would at least wait and see if the 2.2 update gets delivered as stated and fixes the gps issue for you.The grass may look greener on the other side of the fence..but may not be taste any better...
Mac
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now im off topic but the thing is that att corperate is holding them back in my area, we have been waiting for 3g for years they have teased us about it's coming in 2months since i got my iphone or even prior to. they installed the updates in september and the store reps said 29september was the day. now they say they dont know when. the network was tested in september causing no internet, spotty texting and dropped calls for 3 weeks then about 12 hours of 3g then back to the old system.
the verizon rates look identical to mt att plan, they have unlimited data again, the calls dont drop when the phones have good service like my bad network policies in this area do to lack of bandwidth and they have vetrans discounts. att has active duty discounts but not vetrans, although i did get them to apply a discount do to there own ignorance but if it they catch it i can loose it.
ill certainly wait for froyo on the facsinate before i choose and read there forums ect. and i may wait for a 4g phone. att has zero press on hspa+ that i can find and we cant even get a hsupa enabled phone. att can call and surf the web at the same time and as far as i know verizon cant (i actually do that quite often), hopefully 4g will allow that(a question i forgot to ask), the store rep say 4g will be in my are in the spring(they are usually misinformed so ill see)
roll over minutes are a plus on att.
obviously i havent made a decision, i was just comenting on my gps performance being on par with motorola with an unofficial froyo build.

Stupid question perhaps since I'm new to Android but what app was used in the original post to test the GPS?

Benji99 said:
Stupid question perhaps since I'm new to Android but what app was used in the original post to test the GPS?
Click to expand...
Click to collapse
GPS Test, it's on the market.

I've had my captivate for about six or seven weekd now and could not get a lock at all when it was stock for the first hour or two that i had it. I started flashing roms and have tried a bunch including most Cog roms and several with the setiron kernel. since going to the perception build 3 and now 4, i lock in a matter of seconds and stay locked. this thing is fantastic now. Before this I was just using my old Nokia E71 for navigation. Not any more. My Captivate is great now.

My captivate looks like the first phone all the time. Stock. Exchange your phone if GPS is a problem.
Bob

Here's my Captivate. I took this with ShootMe. I don't use GPS too much so I'm no expert. However, it would seem this is pretty good. Can someone interpret this for me if I off base.
Mike

MicroBeta said:
Here's my Captivate. I took this with ShootMe. I don't use GPS too much so I'm no expert. However, it would seem this is pretty good. Can someone interpret this for me if I off base.
Mike
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Click to collapse
Lol easy..... You seem to have working gps
Sent from my SAMSUNG-SGH-I897 using XDA App

i have A htc aria...The gps is spot on...i can actually tell what room of a house i am in...its that accurate....my captivate rarely gets in the neighborhood let alone my house. I love the phone but using gps is one of the things i use my phone for alot. I'm looking to go from att to tmobile soon so the phone will probably go.
Update. I ran gps test...it says accurate to 32 ft. I closed it and opened google maps....its off by at least 1 mile!

Could there be a class action lawsuit for this? Considering its an advertised feature or a massive recall? Or is the GPS not that important?
Sent from my SAMSUNG-SGH-I897 using XDA App

icezar1 said:
Sorry for this but it totally torn my heart apart to see a 5 times less expensive phone with such a performance when it comes to gps..
Sent from my "phone" using tapatalk.
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Click to collapse
I am sorry what is this 5 times less expensive phone you are talking baout ??
the captivate is under 200$ with acontract here and 550 without one so you are saying I could get a phone with decent camera and hardware + GPS brand new for around 130 $ taxes included please let em know where and when I can purchase this phone ///
/end rant

skippyg said:
Could there be a class action lawsuit for this? Considering its an advertised feature or a massive recall? Or is the GPS not that important?
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Go ahead start a suit, if it gains traction I'll join.

Sick of this!

Just been nosing on the ONE X forum since I'm thinking of jumping ship. They have YET another update? Where is the ONE S update to fix the pretty much crippling signal and jumping 3G HSDP+ issues or the soft reset when browsing the internet?
Sick of this phone and its lack of support from HTC on the MAO and software front...

Im with you !!
I love this phone, I aint gunna swap it, But i do wish HTC would play ball !!
Ive noticed various software bugs / glitches since owning this phone, I just wish they would bring out some updates, Then we can build some new ROMs with it

I contacted HTC yesterday and they said that an update is already coming..
A friend of mine owns an One X and since the 1.29 update he noticed no change so far but worse benchmark scores. We'll see if it has an impact on battery life at least.

azzledazzle said:
Im with you !!
I love this phone, I aint gunna swap it, But i do wish HTC would play ball !!
Ive noticed various software bugs / glitches since owning this phone, I just wish they would bring out some updates, Then we can build some new ROMs with it
Click to expand...
Click to collapse
Fully agree with you.
Great phone but not that great QA and after-sales support...
I've also been in contact with them about 2 different issues which finally got escalated with a remark from the support: "it will take some time...".

I'm done, i'm ringing three at lunch and asking for a disconnection. I have 2 days left on my cooling off period and i'm far from cooled off. Might not even got for the ONE X if thats having issues as well..

Same here.
Seems to very little interest in this phone at all, nearly every forum regarding just this mobile have hardly any posts............
Shame as it is a great mobile and easily one of the best today.
All HTC's efforts are going towards the X, the S has it's fair share of problems as well (thankfully I don't have them *touch wood*) e.g. wifi and signal issues yet no word at all by HTC on an update fixing this afaik.....
Guess I will be rooting and flashing a custom ROM sooner than I thought, even though I really wasn't wanting to do this for quite a while and let alone even thinking that I would have to do it this soon..........
If HTC don't bother with this mobile at all and only deliver like 1-3 minor updates and don't give us the next big latest android version i.e. jellybean, then they can forget any future purchases of their products by me.

Seriously I am pissed of at the lack of interest from the community. I thought this would be one of the best phones on the market if not the best and would be really popular. And it got sweet reviews from nearly every website
I am totally surprised by the lack of enthusiasm thus far. I don't understand why.

Couldn't agree any more.
And I don't understand it either........

wilcoholic said:
Seriously I am pissed of at the lack of interest from the community. I thought this would be one of the best phones on the market if not the best and would be really popular. And it got sweet reviews from nearly every website
I am totally surprised by the lack of enthusiasm thus far. I don't understand why.
Click to expand...
Click to collapse
Because a lot of people go along with the logic that having a quad core in their phone means they have a very large penis.

Still early days yet, I'm sure the dev scene will pick up in the not too distant future. Or you could learn yourself and become a dev instead of moaning (justsayin)
Also, I think the S is far less buggy and problematic than the X, hence why its getting more attention, not forgetting it is also their flagship...
Personally I haven't had any of the problems mentioned, apart from the MAO issue, on the two devices I have had.
Sent from my HTC One S using xda premium

The signal issue is very strange, if I have internet and can teather my phone it will stay on most of the night surfing using my PC. As soon as I start to try and browse using the phone it cuts out.. The 3G and H indicators are constantly swapping.
I had an HTC Touch Diamond on O2 and that was the worst phone i've ever owned it even cost me a relationship due to it not hanging up when I told it to (thats another story). Was a little apprehensive on getting another HTC but I put my past experiences down to windows mobile. Now i'm not so sure. My girlfriend is always having problems with her HTC Sensation XE as well.

raikesy said:
Still early days yet, I'm sure the dev scene will pick up in the not too distant future. Or you could learn yourself and become a dev instead of moaning (justsayin)
Also, I think the S is far less buggy and problematic than the X, hence why its getting more attention, not forgetting it is also their flagship...
Personally I haven't had any of the problems mentioned, apart from the MAO issue, on the two devices I have had.
Sent from my HTC One S using xda premium
Click to expand...
Click to collapse
I'm 100% certain that you've had the radio bug at the very least. It affects every single One S out there. It's not a crapshoot -- YOU HAVE IT, 100% guaranteed.
Do me a favor and try to do some Speed Tests. Notice that right in the middle of the test, it suddenly stops, then switches back to 3g, and then back to 4g, and etiher fails the test or ends up with an abysmal speed?

raikesy said:
Or you could learn yourself and become a dev instead of moaning (justsayin)
Click to expand...
Click to collapse
Ok, I will just drop everything in my life and start to learn about coding, the ins and outs of android/sense and try to make a ROM and if it breaks people's one S mobiles then not my fault
No one is moaning, were just saying that we're surprised at how this phone isn't more popular with the developers.............
nickmv said:
I'm 100% certain that you've had the radio bug at the very least. It affects every single One S out there. It's not a crapshoot -- YOU HAVE IT, 100% guaranteed.
Do me a favor and try to do some Speed Tests. Notice that right in the middle of the test, it suddenly stops, then switches back to 3g, and then back to 4g, and etiher fails the test or ends up with an abysmal speed?
Click to expand...
Click to collapse
I don't have it, just done what you said there and didn't have any of those problems. Constant H connection throughout.
Maybe I am effected in the sense, that I could get better speeds or a ping if they release a patch to fix/improve the signal?
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This is my first mobile with o2 in a long time, I can't try the SIM card out in any other phones as they are all locked to 3 network, so can't comment on how signal strength and mobile data speeds compare to other devices.

nickmv said:
I'm 100% certain that you've had the radio bug at the very least. It affects every single One S out there. It's not a crapshoot -- YOU HAVE IT, 100% guaranteed.
Do me a favor and try to do some Speed Tests. Notice that right in the middle of the test, it suddenly stops, then switches back to 3g, and then back to 4g, and etiher fails the test or ends up with an abysmal speed?
Click to expand...
Click to collapse
Its crazy sometimes it does exactly as you describe sometimes it gets decent speeds. It always seems to work on my PC when tethered though..?
EDIT...
Just done it, first time worked no problem.. 2nd time to get an average.. No ping no internet

mardon85 said:
Just been nosing on the ONE X forum since I'm thinking of jumping ship. They have YET another update? Where is the ONE S update to fix the pretty much crippling signal and jumping 3G HSDP+ issues or the soft reset when browsing the internet?
Sick of this phone and its lack of support from HTC on the MAO and software front...
Click to expand...
Click to collapse
First world problems huh bro? Should be expected when you are an early adopter.

U guys *****y. Lol. I don't see problems here Wtf ....if u picky like u sound think twice on getting the X.
Sent from my HTC VLE_U using Tapatalk 2

jmercil said:
First world problems huh bro? Should be expected when you are an early adopter.
Click to expand...
Click to collapse
Indeed. Awaiting my Beta Tester pay packet.

ajftl said:
U guys *****y. Lol. I don't see problems here Wtf ....if u picky like u sound think twice on getting the X.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Thanks for your constructive post. If you have no problems then you have nothing to ***** about. If you did would you just leave it?? Doubt it..

I had the Sensation the day it came out and the forums were incredibly slow and no one seemed to have bought the phone for a couple months. I then switched to the amaze and same thing. As we know now those phones have pretty good dev support and users. Things are always slow at the start takes a few months for people to see the phone around and want it. Trust me on this...this phone will not disappoint in the end.

yeah, ^^ hes right... But im so impatient lol (who here isnt?)
I want the best and i want it now lol
But this phone has just become available worlwide,, Most people are tied into contracts, They dont have £500 spare to buy it..
And lets face it, the Sensation, Amaze, GS2 aint that old, and most people probably took out a 2yr contract on them..

Called at&t CS to get a replacement and Denied

my hox has the led bleed problem so i tried to get a new one since im still in my 30day exchange. no one in miami has one so i was told to call CS and try to get it replaced after 30 min of being transfered from department i get to someone trying to get me a replacement and then spoke to a supervisor whom told me the manufacture is calling back these devices and at&t is stoping the sales till further notice. the only options i have is stay with the phone and deal with it or send it back and get a refund. this sux the phone is GREAT im an iphone convert and now i need to move back . has anyone else herd this or does anyone have connections with at&t to see if there is any validation. i dont really want to go back to the iphone... ive been spoiled with the hox.

Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.

mactruck said:
Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.
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Click to collapse
This is really bad...development could cave on this phone. I may just end up returning it.

dimgl said:
This is really bad...development could cave on this phone. I may just end up returning it.
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Click to collapse
I am formatting mine for return right now.

mactruck said:
I am formatting mine for return right now.
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Click to collapse
I'm mostly scared about getting replacements... I'm going to verify with AT&T today. If they are stopping sales of HTC One X's I'm returning my phone.

mactruck said:
I am formatting mine for return right now.
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Click to collapse
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.

id10terrordfw said:
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.
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Click to collapse
May I ask why you are returning?

dimgl said:
May I ask why you are returning?
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Click to collapse
Wifi mainly. Also, I am one of the unlucky bastards stuck on 1.85 without root or an unlocked bootloader. Sadly I do love the One X, but these two issues are killer to me.

Mine hasn't been rooted or updated. Doesn't reboot or anything like my last ones but do have some battery discharge issue. If the phone is turned off for a few days battery is dead when turned back on. All 5 of my One X's did the same thing though. I had to do alot of returning to get a good one but am just giving up on this phone. Loving my Galaxy Note more.
Anyone want to buy it before I return it? $500.

I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator

But this is HTC's flagship device. Do we really think they are going to let ATT just call it quits? I'm inclined to think not. Maybe this is just confusion over the slowed sales due to many models being held up at customs? No offense to ATT's CSRs, as they've always been very helpful for my preexisting issues or account questions, but they've never seemed to have any idea of things to come, nor have they led onto anything if they did know in the first place. And I really mean that in the most genearl sense. I get way better info online and from well-connected sales rep (hard to find) at the stores who are in good with regional manufacturer reps.

hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??

lucidlyseen said:
hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??
Click to expand...
Click to collapse
We need more people contacting AT&T and confirming that this phone will no longer be sold and that it will be discontinued. If this is the case I am returning the phone to Amazon this instant.

I called yesterday. There was nothing in the csr system about the hox being discontinued.

Shaddy-Z. said:
I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator
Click to expand...
Click to collapse
Update, just got off the phone. They're pushing my order through and sending me one in priority mail. Hoping I don't get a defective phone this time. Definitely don't want to go through this again.
Sent from my Calculator

I asked online. I'm going to call too.
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I really hope it doesn't get discontinued. I had a Galaxy Nexus on Verizon but I couldn't deal with the purple discoloration of every device I looked at (f'n Pentile AMOLED) and terrible battery life. So I switched carriers for the One X hoping for an eventual Cyanogenmod ROM.
If development stops because the phone gets pulled, I don't know if I'd want to keep it. On one hand, it satisfies the geek in me to have something that was only sold for a short time, thus being "rare", on the other, I really couldn't deal with using HTC Sense forever.
UPDATE: I just called and the representative said that they've discontinued taking orders but they have no information on whether the device itself was being discontinued or not. She did see on her computer (in AT&T's system) that there's a customs delay, so they had to stop taking orders until it clears.
UPDATE 2: I just called HTC. A customer relations person called me back and told me that the One X is not being held at customs, and that the only reason it's backordered/out of stock is because they were ordered over capacity. I asked if they'll be sending more to AT&T any time soon and she said "Oh, absolutely."
She also asked me where I heard that from, I didn't mention XDA, but I told her that an AT&T rep told me that they're not taking orders for the One X because they're being held at customs. Again, she asserted that they're not being held at customs, and proceeded to tell me that she will have to communicate with AT&T to clear that up.
I tried to press 4 during the call (Google Voice) to record it, but it didn't work.
Call them yourself. Record the call if you can and throw it on Vocaroo: http://www.htc.com/us/contact/contact-us But I'm pretty sure for legal reasons, you'll need to ask if you can record them before you do it!!!!!
You'l most likely be transferred to a voice mail and receive a call back within a few minutes
Last edit: I just wanted to add that it was really cool of her to get back to me. I'm not a blogger or anyone important at all. Just one of millions of customers, and she took time out of her day to call me back. That's pretty cool.

Why would this phone get discontinued? Wouldn't HTC just release a software update to get past the apple troll patents?

The one xl isnt exclusive to the US. There are other countries getting this phone, albeit only lte capable countries which there aren't too many (Canada, Australia, Germany).
Edit: just noticed the late radio bands are slightly different, pretty sure that doesn't matter too much since the hardware is practically identical.

I think I've decided what I'm going to do. Return this phone and get the international. same price for me since I bought off contract.

id say its very likely they were held up at customs, or they just are backordered.
another big possibility is quality control issues (that they obviously wouldn't admit)

Very bad experience with One X and repair center

Hi,
I bought One X for my sister about 4 months ago. After two weeks the screen suddenly started showing strange behavior, it blacks out and becomes unresponsive without a reason! Sent for HTC for repair, after 4 weeks they couldn't repair it and sent a new one back to me.
After 8 weeks the new phone suddenly couldn't recognize the sim card, got a new one from AT&T but same problem. Sent to HTC again for repair, another 2 weeks past by and when I got the phone back it was without the sim card cover!! called the repair center again and they refused to assume responsibility !! They accused me of not following the rule of removing the sim card cover before sending the phone.
I've had it, I'm not going to buy HTC again.
Funny thing, there is a small card inside the return shipment that says take a survey at http://survey.htc.com, the link doesn't even work!!
I think I need to go back to Samsung, never had an issue with them, at least with 3 phones I bought since SG1.
Cheers,
Abdul

Come to think of it HTC kept my SIM card cover too, but I had already been warned previously.
Sent from my HTC One XL

Complaining here and then ending with "I'm going to go back to x device" isn't going to get you positive responses.
I agree though, I'm done with HTC for my own reasons. I'm anxious to go try a nexus

@ECEXCURSION, it's not only about them keeping the sim card cover, it's the fact that during the last 4 months the phone was them more than it was with my sister, she went on and bought an iPhone 5, she doesn't trust me or HTC anymore
HTC today remind me of Nokia in 2009, it's the beginning of their fall. It starts with them gradually loss interest in proper quality control, either in their manufacturing process or in their customer service.
I won't be surprised if new companies like Huawei and ZTE over take HTC position.
That's just sad, I've learned my lesson, bye bye HTC.
@absolutelygrim
Not sure I was looking for any particular kind of response here , I was just venting my anger/deep disappointment, I felt betrayed by a company I liked since I bought my first XDA from them back in 2004.
Cheers

Linuxnizer said:
@ECEXCURSION, it's not only about them keeping the sim card cover, it's the fact that during the last 4 months the phone was them more than it was with my sister, she went on and bought an iPhone 5, she doesn't trust me or HTC anymore
HTC today remind me of Nokia in 2009, it's the beginning of their fall. It starts with them gradually loss interest in proper quality control, either in their manufacturing process or in their customer service.
I won't be surprised if new companies like Huawei and ZTE over take HTC position.
That's just sad, I've learned my lesson, bye bye HTC.
@absolutelygrim
Not sure I was looking for any particular kind of response here , I was just venting my anger/deep disappointment, I felt betrayed by a company I liked since I bought my first XDA from them back in 2004.
Cheers
Click to expand...
Click to collapse
There's always Nexus

Oh yeah I didn't really mean anything about the sim card thing, I just thought it was an interesting coincidence that both you, I, and ab18 all had our covers taken.
Sent from my HTC One XL

absolutelygrim said:
There's always Nexus
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Click to collapse
Amen to that , I had my Galaxy Nexus for almost a year, it's been great, compared to it's cousin GSII Skyrocket, it's been more responsive, much better camera, much better battery. Want to buy Galaxy 4, but feel I'm buying just too many phones , and frankly, the good old Galaxy Nexus still working without single issue (touch wood).
ECEXCURSION said:
Oh yeah I didn't really mean anything about the sim card thing, I just thought it was an interesting coincidence that both you, I, and ab18 all had our covers taken.
Click to expand...
Click to collapse
:good:

That sucks, i personally have never had a problem with HTC from my inspire, vivid to my one x no hardware or other issues
Sent from my HTC One XL using xda premium

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The_Zodiac said:
Click to expand...
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****
Sent from my HTC One XL

ECEXCURSION said:
****
Sent from my HTC One XL
Click to expand...
Click to collapse
Not really, we all knew it'd happen eventually.
Just tired of people making threads just for the purpose of complaining.
If they hate HTC support / one x, just move on.
Sent from my HTC One X using xda premium

I am on my 5th HTC phone now going all the way back to the wizard and have only had 1 hardware/build issue with the Inspire 4G and the GPS antenna spring connectors(bad design) and that was easily fixable. As a whole they are extremely tough and durable. Many times I have expected the phone to break after dropping it, or closing my trunk on it with the metal latch hitting the screen directly(Corvette has a ledge at the back of the trunk that the latch pins go through, bad place to put your phone) and have yet to break one or have any real issues at all.
Sent from my HTC One X using xda app-developers app

Thanks for sharing your thoughts !

The_Zodiac said:
Not really, we all knew it'd happen eventually.
Just tired of people making threads just for the purpose of complaining.
If they hate HTC support / one x, just move on.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I've heard mixed things about HTC support sometimes I hear its fabulous and sometimes not so much.. I like hearing both sides if the equation because I've never dealt with their support as ive never(knock on wood) had a hardware problem with a phone of theirs...so I like to be ready and know what I might have to deal with when one day I do have to deal with their support so I say thanks to op and sorry for the inconvenience they caused you

@tactical kitten, you're right its good to read experience of everyone, truth shall set you free
Personally, I dealt with many, the best was Apple, yep, you pay a premium for their devices, but you get good after sales support.
Samsung is about average.
HTC is below average
My $.02

Linuxnizer said:
@tactical kitten, you're right its good to read experience of everyone, truth shall set you free
Personally, I dealt with many, the best was Apple, yep, you pay a premium for their devices, but you get good after sales support.
Samsung is about average.
HTC is below average
My $.02
Click to expand...
Click to collapse
Thats True i dont like Apple but his Service is very nice

my wifes phone doesnt recognize the sim card some times were you running a custom rom and was it all the time or just here and there? i love htc products, i couldnt see myself with a samsung or anything else really i guess i just like sense and having the option to run sense and aosp. ive been htc since the g1 then htc glacier, now here with the one x. never had a problem with any other than my one x screen scratched real easy one day when i had it laying on the counter and cleaning the back of it

Here is a quick update, HTC called me today because I gave their customer service very negative review in their online survey (yeah I found a way to reach the right page since this page is broken http://survey.htc.com)
Anyhow, they offered me the sim card tray back! OK, that's good, at least they moved from being bad at it to being slightly below average
at least I can get the phone working and test whether they actually fixed the sim card issue or not

Yay HTC Rawx.
Sent from my HTC One XL

absolutelygrim said:
Complaining here and then ending with "I'm going to go back to x device" isn't going to get you positive responses.
I agree though, I'm done with HTC for my own reasons. I'm anxious to go try a nexus
Click to expand...
Click to collapse
Complaining here will help, because if other people are having issues they can complain too and help people be aware of their BS and re-direct customers to other companies.
I am also very disappointed on how my wifi goes off after the phone goes to sleep and this is my 4th phone I have replaced for testing purposes and all come back with the same issue. Although on 4g works fine no issues... I also read an article that HTC claims it is working as intended to save battery life... this is good, but why is it that if i have "Keep wife on while asleep" to "always on" not work????? Whats the point on turning on that option if it doesn't work. They should allow us to use that feature, but work.. should be our decision to make if we want to save more battery or get our real time alerts. I'm also not going to purchase an HTC phone again going forward once my contract ends, because I heard this is happening on the one X+ and other HTC devices as well. Screw that!