First thing this morning, my Note 5 was working fine. Used the navigation to get to the house I was working at today, as well as simultaneously using Autoguard dash cam app. I got to the job, exited the navigation and Autoguard, got out of my van, holstered the phone.
About 15 minutes later, I try to use my phone to take some pictures, but nothing would happen. Black screen. Couldn't restart by holding the power button. Tried getting into both recovery and download modes. Plugged in the phone to see if it would charge. I was getting absolutely nothing. It was like my device had just up and died. I just kept wondering, could the board have been fried or maybe the battery shorted?
I was dreading the thought of seeing if warranty would cover the device, even after having it for only 5 months. I've been screwed before by the insurance and warranty service on other phones. Making me pay the deductible for a new device, and them claiming that there was water damage, showing me the "damage", when it's obviously a fried board and the moisture sticker isn't activated.
But anyway, lunch time rolls around. I go sit in my van, start pressing the buttons again. Still no restart, still no recovery, but then I try download mode, and viola. Device got into download mode. I canceled out, and the device rebooted normally. I was at 100% power when I got to the job site, and after roughly 4 hours later of it being unresponsive brought it down to 60%.
My mind was put at ease. Charged up normally afterward. The rest of the afternoon there were no more hiccups. Has anyone else ever had something like this happen?
needmymorningcoffee said:
First thing this morning, my Note 5 was working fine. Used the navigation to get to the house I was working at today, as well as simultaneously using Autoguard dash cam app. I got to the job, exited the navigation and Autoguard, got out of my van, holstered the phone.
About 15 minutes later, I try to use my phone to take some pictures, but nothing would happen. Black screen. Couldn't restart by holding the power button. Tried getting into both recovery and download modes. Plugged in the phone to see if it would charge. I was getting absolutely nothing. It was like my device had just up and died. I just kept wondering, could the board have been fried or maybe the battery shorted?
I was dreading the thought of seeing if warranty would cover the device, even after having it for only 5 months. I've been screwed before by the insurance and warranty service on other phones. Making me pay the deductible for a new device, and them claiming that there was water damage, showing me the "damage", when it's obviously a fried board and the moisture sticker isn't activated.
But anyway, lunch time rolls around. I go sit in my van, start pressing the buttons again. Still no restart, still no recovery, but then I try download mode, and viola. Device got into download mode. I canceled out, and the device rebooted normally. I was at 100% power when I got to the job site, and after roughly 4 hours later of it being unresponsive brought it down to 60%.
My mind was put at ease. Charged up normally afterward. The rest of the afternoon there were no more hiccups. Has anyone else ever had something like this happen?
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Yup, has something similar happen to mine. Locked up just like yours while it was in my pocket. No response to anything, even plugging it in to the charger. Just had to hold volume down + power. This is a soft reset and is like a battery pull. Try it out if you have this problem again.
Related
Hey everyone.
I just got a brand-new G-Tablet through Sears. I'm checking here to see if anyone has any ideas before their tech support opens in ~two hours.
I got it to my office, plugged it in and charged it until the light turned green. Then I turned it on and played with it a bit. I didn't have a method to put it on the network right then to sync anything, so I really just poked around and then set it to the side. One thing to note is that I wasn't presented with a setup screen at all, it booted straight to home.
Then later that afternoon when I went to go home, it wouldn't power on. I'm not sure if it went to sleep or powered off, but nothing happens no matter what button combination I press. I've tried just pressing power, holding it down for 4 seconds, holding it down for 30 seconds, power and volume + at the same time, and power and volume - at the same time.
I tried hooking it up to my computer last night, thinking that maybe the display didn't come back from sleep and maybe I could force a reboot via ADB, but it must be off alltogether since it didn't trigger a USB installation on the computer.
When I plug it in to charge, the little light turns red, then a while later turns green, indicating that it is fully charge, yet still no joy.
Your thoughts?
Press the power button for a really long time to see.
Sent from my GT-I9000 using XDA App
Just held it down for 90 seconds, no dice. I tried pressing it briefly afterwards too just in case.
I think Roebeet and a few others had a similar issue. I believe they had to wait 24+ hours for the battery to drain. I can't find the thread but the search button may help
You didn't update the firmware, correct? This is a known issue with the older firmware and it's happened to me.
I believe that the device is frozen - and yes, when it gets in that state you cannot reset it, even when holding down the power button. You have two choices, when this happens:
1- Open up the back of the device (and thus voiding the warranty) and press the reset button on the system board. That will fix it immediately. I know this probably isn't the best option, but I wanted to mention it.
2- Unplug the device and wait for the battery to completely drain. This takes about 24 hours. Once drained, you can press the power button and it will boot up for 10-15 seconds before stopping - that's your queue that the device is "fixed" so you can start re-charging it.
Fortunately, this probably seems to be resolved on newer firmware, tmk. I've only had this happen on a device with the original stock firmware.
The two of you are gentlemen and scholars. I'll let you know how it turns out. I was on the phone to get the RMA when the line went all fuzzy and I couldn't talk to them. Then it did the same thing when I called back. Then I saw this post. Divine Intervention...
Going on 28 hours now and still nothing...I'll probably give it at least 3 days before I send it back.
Give it a few more hours, and then plug it in for a minute and try powering it up. the battery could be so drained at this point that it needs to be plugged in to go on.
Mine took 24 hours to drain, but I wasn't sure if it was at 100% charged, at the time.
Almost to the 48 hours mark and still nothing. I tried plugging it in briefly just to check and the red light still comes on, but it won't power up. Anyone know the possible standby time of a fully charged batter on these things? I was thinking if the system locked up and it isn't hardly doing anything, it could last a while...
Maybe a return to the store you purchased it from at this point. The battery should be dead by now. You should be able to get an exchange or you can try the other route Roebeet suggested but that will definitely void your warranty
thebadfrog said:
Maybe a return to the store you purchased it from at this point. The battery should be dead by now. You should be able to get an exchange or you can try the other route Roebeet suggested but that will definitely void your warranty
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The problem is that I'm in Guantanamo Bay, Cuba. Shipping time is at least 2 weeks and sears won't do an advance replacement. Neither will the Viewsonic support folks. So I'm either stuck having to buy a second one and waiting for them to get the original back before the refund, or waiting a month or more for a repair...
Are there any seals inside the case that get broken if you open it?
I don't know the answer but this may be of some help
http://forum.xda-developers.com/showthread.php?t=842354
thebadfrog said:
I don't know the answer but this may be of some help
http://forum.xda-developers.com/showthread.php?t=842354
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I think I'm just going to give it anther day then send it in for repair.
Still nothing. Since its going to be over a month before I get a replacement, I'm just going to return it and wait for the new crop of tablets to come out. Thanks for the help guys.
Sent from my Dell Streak using XDA App
Sorry to hear that. I think the reset button on the board would have worked, but I understand why you wouldn't want to open the device up. We shouldn't have to void our warranty to be able to do a hard reset.
Rhodizzle said:
Still nothing. Since its going to be over a month before I get a replacement, I'm just going to return it and wait for the new crop of tablets to come out. Thanks for the help guys.
Sent from my Dell Streak using XDA App
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You might try nvflash.... worked on a friends.
GTO777 said:
You might try nvflash.... worked on a friends.
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But was your friend's responding at all? I get absolutely nothing. the only thing the tablet does is give me a red light when it's charging and a green light when it's done. The power button does nothing and volume down + power does nothing. doesn't nvflash require a connection over USB before it can do anything?
Hi all,
I went to take my break at work, phone in hand, working, put it in my pocket. Signed out, proceeded to the elevators to go downstairs, take it back out and no response. Okay. Fine. Hold power...nothing. Pop the battery out for 30ish seconds, back in, case on...power...still nothing. Get to my car thinking maybe it died even though it had 50% left to the battery. Plug it into my car mount and the LED doesn't light up. I work minutes away from a Verizon store so I decide to stop by. I explain to the rep what was going on, he plugs it in and nothing. He tries a different battery and nothing. We both tried vol up + power + home and nothing.
I have not rooted my phone, and the only thing I did recently was factory reset it over the weekend just to give it a "fresh start."
After I got home not too long ago, plugged the phone in using the cable I usually take with me (just happened to leave it home today of course) and no response from the phone. However, if I remove the back cover and take the battery out the LED light DOES come on if I plug the phone in again for several minutes and then it goes out.
From what I've read here and elsewhere there was something about a bad EMMC chip that caused phones to just suddenly die, could this possibly be it?
Thanks.
Sounds like a hard brick to me. Try this
http://m.youtube.com/watch?v=dU5H8NJ7vTM&desktop_uri=/watch%=dU5H8NJ7vTM
Sent from my SCH-I535 using Tapatalk 4
If ur not rooted wat so ever then jst get a warranty replacement
If you don't have the ability to software flash it or if you honestly think its a hardware issue you could try getting a warranty replacement through your carrier as suggested or if you'd like to keep your phone and not get a refurb and are willing to wait a couple weeks, you could always send it to Samsung for warranty repair.
Feel free to pm me if you wanna troubleshoot
Sent from CM 10.2 optimized sph-l710
I took a nap today, and my phone had 60 percent. No background processes going or anything but the phone shut itself off anyways. Refused to turn back on or register that it was being charged when I plugged it in. I had to hold both volumes and the power button to hard reset it in to recovery (which is stock) to get it to power back on. Is there a fix for this or should I take the phone back and try something else? I haven't even had it a full 24 hours yet.
Something almost exactly like this happened with my HTC One X, after restarting it got stuck on boot... Eventually it would just show a charging light sometimes. Had to get the motherboard replaced.
On the other hand I have heard a bad battery can cause similar problems.
Just get it replaced, better safe than sorry.
Yea I just left the verizon. They pronounced my phone DOA. So they're giving me a brand new in box replacement but I have to drive to the only location in Colorado that has any white ones in Stock lol.
I posted this on the tmobile site but can't seem to get an answer. I have no idea what to do.
So I've had my phone on for at least 7 days. A notification from Samsung's plus app told me to reboot it because blah blah it helps or something.
So I turned it off.
Now it wont turn back on. Tired holding power plus volume down. Tried booting into recovery. Don't have a Windows PC irght now to plug into and try things , but will install windows on a mac via bootcamp.
When I plug it into any charger. Nothing.
When I set it atop a wireless charger. The wireless charger detects it, meaning it lights up. But the phone itself doesn't give any LED notification.
Phone gets warm while on wireless charging pad also. So it may be charging.
What is going on? Any advice?
Plug it into a charger, hold the vol down and power button for like 30 seconds then the screen should turn on saying its charging, then just power it it on.
Nothing. It gets warm when charging. But nothing.
Am I pressing it wrong maybe?
Strange that usually worked for me when i couldn't turn on my phone normally, can you get into download mode? Vol up + home + power.
Well this sucks i can't turn my phone on now, the battery was depleting somewhat rapidly so i rebooted the phone, once it got to the unlock screen it froze. Now no matter what i try i can't get it to turn on.
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
peachpuff said:
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
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Same charging from PC?
Tried a different cable?
I have a Lumia 535 that messes up touch if I use my Sammy charger, same if I use my Raspberry Pi charger on my Windows tablet, the touch screen goes mental
Try a different charger / USB lead
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
peachpuff said:
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
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Click to collapse
Too many apps installed... how do these guys get the job in the first place, even as a rep?
It does sound hardware related, I'd probably use your 3 months ext warranty before it expires and the S7 finally commits suicide
Don't think knowledge is a requirement for these types of jobs, phone died again after a reboot and I can't start it anymore, going to the repair center after work.
It would seem not
Hopefully you get someone with at least some knowledge to help this time, likely you'll be needing a new motherboard / phone, unless it's something a bit less drastic like a dodge USB port
I thought it would be the usb port too but i tried using my wireless charger and the light on the charger was on meaning it was charging but it still wouldn't power up, i had it plugged in the whole day today and its completely dead.
Anyway it seems samsung warranty goes by build date + 1 year + 3 months leeway, unless you give them a receipt and then its just one year, so mine was built in feb 2016 so it has warranty till the end of may without a receipt.
Ah well, I suppose at least you get a new phone / board out of it, even thought it's a PITA RMAing your phone
Mine was manufactured 2016.08.16, just two weeks before I got it, so I guess that means November this year without a receipt, but pretty sure I still have the receipt anyway
They replaced the board and all is well now, first time any of my phones failed like this, and it had to be the pricey one.
They did it there and then for you? Was expecting a few days at least, nice job
Yea I've not had any failed phones to date either, hopefully not this one either
I dropped it off at 4 yesterday and it was ready by 7, i was a bit surprised by the speed too, seems they got all the parts in stock.
Can't complain about that service, makes you wonder if they have them in stock and can replace them in such a short time for a reason though... hope it's not a common fault
I purchased my Google Pixel (first generation, regular (ie: not XL)) about a year and a half. It's been rooted for most of that time and I recently updated to Pie. When I woke up this morning I found that the phone had restarted on it's own. After a few minutes I noticed that it was running slowly and, eventually, to the point of non-responsive. I forced the phone off (held the power button until it turned off) and turned it back on. It seemed to load okay, but a few minutes later the phone was off again (which it did on it's own) and I cannot turn it back on. Holding the power button doesn't do anything and plugging it into be charged doesn't show any indications that the phone is charging. I haven't installed anything in at least a week and until this morning I didn't notice any problems with the phone. Any thoughts as to how to get the phone back on and what the problem might be?
If it won't turn on even when plugged in, something might be fried. I know batteries can start acting weird and causing problems after a few years too, but I think this is something else.
alienjon said:
I purchased my Google Pixel (first generation, regular (ie: not XL)) about a year and a half. It's been rooted for most of that time and I recently updated to Pie. When I woke up this morning I found that the phone had restarted on it's own. After a few minutes I noticed that it was running slowly and, eventually, to the point of non-responsive. I forced the phone off (held the power button until it turned off) and turned it back on. It seemed to load okay, but a few minutes later the phone was off again (which it did on it's own) and I cannot turn it back on. Holding the power button doesn't do anything and plugging it into be charged doesn't show any indications that the phone is charging. I haven't installed anything in at least a week and until this morning I didn't notice any problems with the phone. Any thoughts as to how to get the phone back on and what the problem might be?
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Sent from my Nexus 6 using Tapatalk
Maybe, but I got it brand new from Google a bit over a year ago (06/2017), making me generally hope it isn't something related to 'natural causes'. I think what bothers me the most about this is that I don't know what went wrong and can't think of anyway to check. Plugging it into a wall plug to charge doesn't do anything and when I plug it into the computer my computer doesn't see that anything is plugged in (as I have installed upgrades via my computer, it definitely has the right drivers and everything to see it...).
The slightly paranoid side of me recalls back a few days ago to an article I was reading about malicious apps using phones to mine cryptocurrency, sometimes leading to those phones wearing down enough that they could even brick. Logically I'm almost positive this isn't happening for two reasons. The first being that I haven't installed anything for about a week (and the phone was working fine until this morning) and secondly because I had an app that monitored my network traffic and there wasn't nearly the throughput I'd expect for that kind of processing. Still, I can't think of what else might have happened...
sdnative1 said:
If it won't turn on even when plugged in, something might be fried. I know batteries can start acting weird and causing problems after a few years too, but I think this is something else.
Sent from my Nexus 6 using Tapatalk
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You would have noticed massive battery drain if your phone was mining cryptocurrency. Try putting it into a freezer for a bit, then see if you can get any reaction when plugging in. If not, my guess is a catastrophic hardware failure, like a bad battery which leaked & fried the board, or something like that.
If you're in the US, contact uBreakiFix (Google contracts warranty repairs through them). I've read reports of them making repairs for free, even outside of warranty.
post-mortem said:
You would have noticed massive battery drain if your phone was mining cryptocurrency. Try putting it into a freezer for a bit, then see if you can get any reaction when plugging in. If not, my guess is a catastrophic hardware failure, like a bad battery which leaked & fried the board, or something like that.
If you're in the US, contact uBreakiFix (Google contracts warranty repairs through them). I've read reports of them making repairs for free, even outside of warranty.
Click to expand...
Click to collapse
Thanks for the freezer suggestion (I recall that trick for old hard drives, but never used it myself). How long you thinking for that to do anything? I tried about 10 minutes and didn't see any difference (not sure if I should be doing something closer to an hour or more?) I did Google support (online chat) and ubreakifix was one of two other options they suggested. It looks like they're a little bit of a drive for me, but I'll see if I can't stop by in the next couple of weeks. My old Galaxy S5 will have to do in the meantime (which is slow with poor reception at this point, but it functions as a phone, so I've got that going for me
I'll try to update if/when I get details from the repair guys.
If the freezer trick did anything, it would likely be temporary (possibly enough time to get data off of it). It would really just confirm a hardware failure, which at this point is my working hypothesis.
One day my pixel randomly shut down, unresponsive, holding power button did nothing, same when I tried to plug it to a pc or when plugged in.
It restarted when i pressed power + vol- (fastboot mode) for about 40secs - I know, it's a lot, never knew what happened.
Then it just worked normally