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Hey everyone.
I just got a brand-new G-Tablet through Sears. I'm checking here to see if anyone has any ideas before their tech support opens in ~two hours.
I got it to my office, plugged it in and charged it until the light turned green. Then I turned it on and played with it a bit. I didn't have a method to put it on the network right then to sync anything, so I really just poked around and then set it to the side. One thing to note is that I wasn't presented with a setup screen at all, it booted straight to home.
Then later that afternoon when I went to go home, it wouldn't power on. I'm not sure if it went to sleep or powered off, but nothing happens no matter what button combination I press. I've tried just pressing power, holding it down for 4 seconds, holding it down for 30 seconds, power and volume + at the same time, and power and volume - at the same time.
I tried hooking it up to my computer last night, thinking that maybe the display didn't come back from sleep and maybe I could force a reboot via ADB, but it must be off alltogether since it didn't trigger a USB installation on the computer.
When I plug it in to charge, the little light turns red, then a while later turns green, indicating that it is fully charge, yet still no joy.
Your thoughts?
Press the power button for a really long time to see.
Sent from my GT-I9000 using XDA App
Just held it down for 90 seconds, no dice. I tried pressing it briefly afterwards too just in case.
I think Roebeet and a few others had a similar issue. I believe they had to wait 24+ hours for the battery to drain. I can't find the thread but the search button may help
You didn't update the firmware, correct? This is a known issue with the older firmware and it's happened to me.
I believe that the device is frozen - and yes, when it gets in that state you cannot reset it, even when holding down the power button. You have two choices, when this happens:
1- Open up the back of the device (and thus voiding the warranty) and press the reset button on the system board. That will fix it immediately. I know this probably isn't the best option, but I wanted to mention it.
2- Unplug the device and wait for the battery to completely drain. This takes about 24 hours. Once drained, you can press the power button and it will boot up for 10-15 seconds before stopping - that's your queue that the device is "fixed" so you can start re-charging it.
Fortunately, this probably seems to be resolved on newer firmware, tmk. I've only had this happen on a device with the original stock firmware.
The two of you are gentlemen and scholars. I'll let you know how it turns out. I was on the phone to get the RMA when the line went all fuzzy and I couldn't talk to them. Then it did the same thing when I called back. Then I saw this post. Divine Intervention...
Going on 28 hours now and still nothing...I'll probably give it at least 3 days before I send it back.
Give it a few more hours, and then plug it in for a minute and try powering it up. the battery could be so drained at this point that it needs to be plugged in to go on.
Mine took 24 hours to drain, but I wasn't sure if it was at 100% charged, at the time.
Almost to the 48 hours mark and still nothing. I tried plugging it in briefly just to check and the red light still comes on, but it won't power up. Anyone know the possible standby time of a fully charged batter on these things? I was thinking if the system locked up and it isn't hardly doing anything, it could last a while...
Maybe a return to the store you purchased it from at this point. The battery should be dead by now. You should be able to get an exchange or you can try the other route Roebeet suggested but that will definitely void your warranty
thebadfrog said:
Maybe a return to the store you purchased it from at this point. The battery should be dead by now. You should be able to get an exchange or you can try the other route Roebeet suggested but that will definitely void your warranty
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The problem is that I'm in Guantanamo Bay, Cuba. Shipping time is at least 2 weeks and sears won't do an advance replacement. Neither will the Viewsonic support folks. So I'm either stuck having to buy a second one and waiting for them to get the original back before the refund, or waiting a month or more for a repair...
Are there any seals inside the case that get broken if you open it?
I don't know the answer but this may be of some help
http://forum.xda-developers.com/showthread.php?t=842354
thebadfrog said:
I don't know the answer but this may be of some help
http://forum.xda-developers.com/showthread.php?t=842354
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I think I'm just going to give it anther day then send it in for repair.
Still nothing. Since its going to be over a month before I get a replacement, I'm just going to return it and wait for the new crop of tablets to come out. Thanks for the help guys.
Sent from my Dell Streak using XDA App
Sorry to hear that. I think the reset button on the board would have worked, but I understand why you wouldn't want to open the device up. We shouldn't have to void our warranty to be able to do a hard reset.
Rhodizzle said:
Still nothing. Since its going to be over a month before I get a replacement, I'm just going to return it and wait for the new crop of tablets to come out. Thanks for the help guys.
Sent from my Dell Streak using XDA App
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You might try nvflash.... worked on a friends.
GTO777 said:
You might try nvflash.... worked on a friends.
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But was your friend's responding at all? I get absolutely nothing. the only thing the tablet does is give me a red light when it's charging and a green light when it's done. The power button does nothing and volume down + power does nothing. doesn't nvflash require a connection over USB before it can do anything?
A few hours ago my girlfriend was just looking at her Triumph (was watching for messages so she wasn't actually doing anything on it) when the screen turned off. Now it wont turn back on. Have tried the power button, turning on the bootloader, and removing the battery for 5 minutes. No matter what we can't get the phone to turn back on. Any ideas on what has just happened? The phone is rooted with gingerbreak with titanium backup installed. That's it. We got the phone at Best Buy and this is our second phone. We're probably past our 30 days so this kind of bugs me! Any idea what we can do from here? Any other tricks to try?
As a quick update, Best Buy tells me that an Exchange counts as an original transaction. So I'm only 17 days into my "new" transaction. I can't believe neither of these Triumphs have lasted more than three weeks :\
Did you have it connected to the charger while using it? I have noticed it gets very hot even without the charger being plugged in. It may have over heated. Just a thought. Good luck. Let us know what happens.
Sent from my MOTWX435KT using XDA App
No, the charger wasn't connected at the time. It was just sitting there with the screen on. The Significant Other wonder why it wouldn't turn off so she hit the power button and it didn't do anything. Finally the screen just went black but the backlight was still obviously on so she pulled the battery and put it back in. From there, she pushed the power button and the virgin mobile logo came on and nothing else. She had to remove the battery again. She put the battery back in once more and was able to get the Virgin mobile logo one more time. It froze after the logo and she pulled the battery one more time. After that the phone refused to turn on at all. When connected to the charger it doesn't do anything. Still completely lights out on the phone.
Man that sucks. I hope your able to find a fix.
Sent from my MOTWX435KT using XDA App
Same thing happened to me the other day. I let my Triumph lose all its battery to charge it back up 100% (performing a full battery charge cycle), and it will no longer turn on. even when I have it plugged in the red light indicator will not light up most of the time.
Funny thing is, this is also my second exchange from best buy and luckily im still within 30 days and i have a replacement plan. I really suggest getting the replacement plan (its $30, good for a $300 phone), because unlike best buys other mobile protection plans, you dont pay monthly, you're covered for 2 years, and if you get tired of getting the same phone, they will give you a $300 store credit card.
You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge
carter6739 said:
You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge
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upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.
As an update, we went back to best buy and sure enough they count the exchange as a new transaction, so I was only 17 days into my second transaction. They exchanged me another phone on the spot and so now we're on the third triumph. GPS checked out ok and the MEID was the correct length. The screen is the worst of the 3 (some pretty bad backlight bleed out onto the screen itself from the sides). I was picky about it but the gf isn't since you can't even see it unless the screen is completely black. So we'll see how this one holds out!
My guess is as was assumed, the battery wasn't getting charged. When the battery was removed for 30 minutes or more we were able to get the logo to show up and nothing more. My guess was the charger wasn't making contact anymore. We wouldn't want to keep a phone like that anyways but it seems like this might be a problem for these phones.
Every once in awhile mine will not power back on. It happened to me a couple of times shortly after I bought the phone.
I tried pulling the battery a couple of times and powering back up, no go.
What worked... remove battery, press power button for a couple of secs, replace battery, power back up. Has worked every time... so far.
My guess is need to drain some capacitors or that I had invoked part of boot recovery sequence without finishing?
mr2011 said:
upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.
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Have you noticed the "I just broke my Triumph's Screen"- post? We'll If you saw my cracked Triumph, well that's another issue that I just discovered. The battery drained all the way and now it will not take a charge anymore. This is the exact same problem OP is having. Regarding this issue I will open up my phone sooner or later when I get a new one and take pics. I don't mind seeing wth is in there, maybe everything's held up by Elmer's glue lol. I'll make sure to let everyone know hopefully I'll do this within a couple days.
It seems like dead
If Motorola and VMUSA are not serious about resolving issues for Triumph then this phone will be dead anyways - customers won't be buying those. The number of returns are far more than new purchase. It seems like Motorola stopped manufacturing these.
So this phone will either get Ice Cream Sandwich update or it is end of life for this phone.
Welp,
There's no doubt in my mind that my Galaxy S3 just hard bricked
Looking for some advice on what to do.
I've had the phone for 20 days, I've been running Beans Custom Stock ROM Build 10 for over a week I think?
And this is how it happened:
I started sending a few texts to one of my brothers, with "Go SMS" , and my phone around the time I hit send decided to switch to 4G (which it hardly does because it's only 1-2 bars where I am) , I then went into the basement and my phone then went to show 0 bars of 4G, then looked like it was going to switch to 3G but then the SMS application hung. I tried closing it, but it wouldn't, so I held down the power button and as the boot menu was coming up, that hung, so I pulled down the notifications bar and tried shutting off data, but then that hung. So, I had no choice but to pull the battery.
I left the battery out for a little while and then put it back in. Held the power button, and the device hung on the "Samsung Galaxy S III" first boot screen. I pulled the battery again and waited for a really long while and took my Micro SDXC out.
Tried to boot but power button does nothing. There's no signs off life!
Plugging it into a wall charger does nothing and I'm sure there's still charge in the battery because when it died it was around 20-30%.
Only sign of life I can get is when I plug it into my PC and then put the battery in. THE RED LIGHT TURNS ON.
:crying:
I have no idea what caused this, and I have no idea what to do!
Will Verizon cover this since it bricked without question and it's been under 30 days?
Or maybe Samsung will cover it?
Or because I rooted, I pretty much screwed myself?
I've never had anything like this happen before so I'm stumped...................HELP!!!!!!!!!!! I used to love my S III but now it's just a really nice paperweight.............. :crying:
I guess this is an option also: http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-iii-jtag-brick-repair/
mcappleman said:
Welp,
There's no doubt in my mind that my Galaxy S3 just hard bricked
Looking for some advice on what to do.
I've had the phone for 20 days, I've been running Beans Custom Stock ROM Build 10 for over a week I think?
And this is how it happened:
I started sending a few texts to one of my brothers, with "Go SMS" , and my phone around the time I hit send decided to switch to 4G (which it hardly does because it's only 1-2 bars where I am) , I then went into the basement and my phone then went to show 0 bars of 4G, then looked like it was going to switch to 3G but then the SMS application hung. I tried closing it, but it wouldn't, so I held down the power button and as the boot menu was coming up, that hung, so I pulled down the notifications bar and tried shutting off data, but then that hung. So, I had no choice but to pull the battery.
I left the battery out for a little while and then put it back in. Held the power button, and the device hung on the "Samsung Galaxy S III" first boot screen. I pulled the battery again and waited for a really long while and took my Micro SDXC out.
Tried to boot but power button does nothing. There's no signs off life!
Plugging it into a wall charger does nothing and I'm sure there's still charge in the battery because when it died it was around 20-30%.
Only sign of life I can get is when I plug it into my PC and then put the battery in. THE RED LIGHT TURNS ON.
:crying:
I have no idea what caused this, and I have no idea what to do!
Will Verizon cover this since it bricked without question and it's been under 30 days?
Or maybe Samsung will cover it?
Or because I rooted, I pretty much screwed myself?
I've never had anything like this happen before so I'm stumped...................HELP!!!!!!!!!!! I used to love my S III but now it's just a really nice paperweight.............. :crying:
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Click to collapse
Call verizon and they will send you an replacement. If its thats far gone theres no way they can check to see if its been modded.
Me too!!!!
Message removed
This happened to me after having mine for 3 days, i got mine replaced without a problem and i was rooted, cm10 custom kernel everything
fr8cture said:
This happened to me after having mine for 3 days, i got mine replaced without a problem and i was rooted, cm10 custom kernel everything
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Click to collapse
But I've had it for 20 days now and their website says they don't allow returns or replacements after 14 days. Or is this different because it randomly died?
Also. I don't get insurance on my phones because they always would charge me $10 or more a month and then when the phone died they would charge half the cost of the phone just to get it replaced!
Honestly I think I may just send it to MobileTechVideos.........
Unless I still have a chance with Verizon. Hard decision............
I'm pretty sure the 14 day timeframe is for refunds on the purchase. Most electronics have some sort of manufacturer's warranty.
Have you tried to get it into download mode? volume down, then home, then power, Hold them all together until it boots into download mode? Do this while plugged in maybe?
samsung s 3
Take it to att ive done it a few times call cuctomer service tell them your on warranty hopefullt you bought this new from them they then will send you to repair center no one will no difference tell them it just crashed this doesnt seem like a rom problem its manufacture
email or text me [email protected] or 5105086739
cmars said:
Take it to att ive done it a few times call cuctomer service tell them your on warranty hopefullt you bought this new from them they then will send you to repair center no one will no difference tell them it just crashed this doesnt seem like a rom problem its manufacture
email or text me [email protected] or 5105086739
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You really give your phone number out to strangers like that?
Sent from my SCH-I535 using Tapatalk 2
cmars said:
Take it to att ive done it a few times call cuctomer service tell them your on warranty hopefullt you bought this new from them they then will send you to repair center no one will no difference tell them it just crashed this doesnt seem like a rom problem its manufacture
email or text me [email protected] or 5105086739
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Click to collapse
Haha. Thanks!
Well, I ended up making a Google Voice account since my phone is dead and I called Verizon customer service. The first lady started having me go through the usual checklist like most companies do, I very nicely let her know that I've tried it all and I indeed know it's dead without explanation. She then sent me to someone higher up, we talked very briefly and she said it's covered under the manufacturer warranty, they're sending me a replacement for free. Only thing I paid for was a $12 upgrade to 1-day shipping!
I seriously was freaked out that I wasn't going to be able to get this replaced. Thankfully I can!
So, I guess, some advice to people that have hard bricked Galaxy S IIIs, CALL VERIZON BEFORE ANYTHING ELSE!
Thanks for the suggestions and help guys!
It's crazy how deep the brick went, the phone wouldn't even charge! Maybe I got a lemon? I hadn't even dropped or scratched it and I had 0 problems with unlocking/rooting it. I swear it was it hanging on trying to switch from 4G to 3G that killed it. Either way, stress is gone! phew! :fingers-crossed:
mcappleman said:
Haha. Thanks!
Well, I ended up making a Google Voice account since my phone is dead and I called Verizon customer service. The first lady started having me go through the usual checklist like most companies do, I very nicely let her know that I've tried it all and I indeed know it's dead without explanation. She then sent me to someone higher up, we talked very briefly and she said it's covered under the manufacturer warranty, they're sending me a replacement for free. Only thing I paid for was a $12 upgrade to 1-day shipping!
I seriously was freaked out that I wasn't going to be able to get this replaced. Thankfully I can!
So, I guess, some advice to people that have hard bricked Galaxy S IIIs, CALL VERIZON BEFORE ANYTHING ELSE!
Thanks for the suggestions and help guys!
It's crazy how deep the brick went, the phone wouldn't even charge! Maybe I got a lemon? I hadn't even dropped or scratched it and I had 0 problems with unlocking/rooting it. I swear it was it hanging on trying to switch from 4G to 3G that killed it. Either way, stress is gone! phew! :fingers-crossed:
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So i didn't see it, but did you even try to get it into download mode?
Sent from my Synergized vzw S3!
silver04v said:
So i didn't see it, but did you even try to get it into download mode?
Sent from my Synergized vzw S3!
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It's hard bricked. Will not charge, no booting, and download or recovery mode won't work. Will not show any indication of life except for plugging it into a power source without the battery and then putting the battery in. If the red light comes on when you do that, it means it's hard bricked? Correct me if I'm wrong?
mcappleman said:
It's hard bricked. Will not charge, no booting, and download or recovery mode won't work. Will not show any indication of life except for plugging it into a power source without the battery and then putting the battery in. If the red light comes on when you do that, it means it's hard bricked? Correct me if I'm wrong?
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If you can't get into download mode then yea, most likely I guess or the battery died. I just didn't see that you said you tried to get into download mode.
Sent from my Synergized vzw S3!
Glad you got this fixed! Also i think its a 30 day replacement or swap for another phone if you don't like it. Thats what i was told when i got mine.
Hello All!
Three days ago I updated my GS3 to JB 4.1.1. I also ODIN'd TWRP onto my phone as a recovery and loaded SuperSU with an unlocked bootloader onto my phone along with BusyBox. I fell in love with my phone again as JB ran smoothly and I was even able to use Wallet Installer to get Google Wallet onto my phone. However, tonight, my phone seemed to experience a case of Sudden Death Syndrome. A common issue found by googling why my phone's failure to respond to boot commands and power commands.
It will not respond to attempts to boot into ODIN mode, my TWRP recovery and the only sign of life on my phone is a solid red LCD that lights up only if I remove the battery and leave the device plugged into a wall charger. Once I try to reinsert the battery, however, the LCD goes away and the phone once again turns into a coffee coaster. It's taking a lot of strength not to throw it against the wall. (I picked the worst week to quit smoking.)
I don't believe I hardbricked the device because three hours ago at the time of this post, I went to sleep and the phone was working and I was able to send and receive messages. I believe that rooting my phone actually made it even more stable than normal. I just can't believe my phone could just suddenly die. Could it be another case of Sudden Death Syndrome? (Corrupted NAND?) I bought this phone in August and many cases of SDS for the GSIII seem to occur within 150-200 days of activation, which would put me in that window. If I answered my own questions, please feel free to tell me. I'm just trying to explore all options as an exasperated user dealing with what seems frustration after frustration and the one release I have from that stress just **** a brick.
I am covered by Asurion Insurance (and if the crack on my screen will not be enough I plan on running it over with my car for good measure to get my money's worth) but I really do not want to have to file an insurance claim unless it is absolutely necessary.
Phone died just last night 12/29/12. The battery was running down, then beeped once like a warning to charge it. Plugged into the charger and no light whatsoever! The battery icon would come on for a second and then nothing. Left it on the charger over night. Nothing. No red charging light, no boot. Pulled the battery and re-plugged into charger. Same charging icon on screen but nothing else. Tried every combination of removing battery, sim card, memory card, and plugging it in to the charger and still won't boot. Tried a different charger and also my laptop. Nothing. The S3 is a USA Verizon variant. 16gb. Black. I guess it's off to Verizon this morning to get a new phone. Phone is only 45 days old!!!
You could try leaving it on the charger for a couple hours then booting into recovery and reflashing your rom. I've seen a couple instances reported on xda where the battery simply just gave up below 23% and refused to turn back on.
Edit: example, not even a couple weeks old...
http://forum.xda-developers.com/showthread.php?t=2056539
Sent from my SCH-I535 using xda app-developers app
If it is a case of "sds" Samsung will replace the board for free.
Ryno77 said:
If it is a case of "sds" Samsung will replace the board for free.
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Only reports of SDS in the 150-200 day time frame that I saw was with the International Version and it is completely different motherboard.
What do you kids do to your phone? How old are you? I'm going to start a survey. Age please?
Sent from my SCH-I535 using Tapatalk 2
Update: Brought the S3 into Verizon. They pulled the battery (Like I did a few times!) and somehow got it working again!! FM ! Phone reboots and turns off and then back on. BUT..... if you turn it completely OFF and plug it in to charge then the same as I mentioned happens again. STRANGE. The only way to get it to reboot is to pull the battery and keep it out for about 30 seconds. Put the battery back in and it'll reboot again!!!! Is it me or is this a strange quirk???? The previous times I pulled the battery it was out then back in. This time I took it out, waited 30 seconds and VOILA! It works. Thought you might like an update. Verizon S3 bought on 11/17/12. Rooted and not oc/uc'd. Using Clean Rom 5.5.1
h
prdog1 said:
Only reports of SDS in the 150-200 day time frame that I saw was with the International Version and it is completely different motherboard.
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That's good news..thanks for the correction.
First thing this morning, my Note 5 was working fine. Used the navigation to get to the house I was working at today, as well as simultaneously using Autoguard dash cam app. I got to the job, exited the navigation and Autoguard, got out of my van, holstered the phone.
About 15 minutes later, I try to use my phone to take some pictures, but nothing would happen. Black screen. Couldn't restart by holding the power button. Tried getting into both recovery and download modes. Plugged in the phone to see if it would charge. I was getting absolutely nothing. It was like my device had just up and died. I just kept wondering, could the board have been fried or maybe the battery shorted?
I was dreading the thought of seeing if warranty would cover the device, even after having it for only 5 months. I've been screwed before by the insurance and warranty service on other phones. Making me pay the deductible for a new device, and them claiming that there was water damage, showing me the "damage", when it's obviously a fried board and the moisture sticker isn't activated.
But anyway, lunch time rolls around. I go sit in my van, start pressing the buttons again. Still no restart, still no recovery, but then I try download mode, and viola. Device got into download mode. I canceled out, and the device rebooted normally. I was at 100% power when I got to the job site, and after roughly 4 hours later of it being unresponsive brought it down to 60%.
My mind was put at ease. Charged up normally afterward. The rest of the afternoon there were no more hiccups. Has anyone else ever had something like this happen?
needmymorningcoffee said:
First thing this morning, my Note 5 was working fine. Used the navigation to get to the house I was working at today, as well as simultaneously using Autoguard dash cam app. I got to the job, exited the navigation and Autoguard, got out of my van, holstered the phone.
About 15 minutes later, I try to use my phone to take some pictures, but nothing would happen. Black screen. Couldn't restart by holding the power button. Tried getting into both recovery and download modes. Plugged in the phone to see if it would charge. I was getting absolutely nothing. It was like my device had just up and died. I just kept wondering, could the board have been fried or maybe the battery shorted?
I was dreading the thought of seeing if warranty would cover the device, even after having it for only 5 months. I've been screwed before by the insurance and warranty service on other phones. Making me pay the deductible for a new device, and them claiming that there was water damage, showing me the "damage", when it's obviously a fried board and the moisture sticker isn't activated.
But anyway, lunch time rolls around. I go sit in my van, start pressing the buttons again. Still no restart, still no recovery, but then I try download mode, and viola. Device got into download mode. I canceled out, and the device rebooted normally. I was at 100% power when I got to the job site, and after roughly 4 hours later of it being unresponsive brought it down to 60%.
My mind was put at ease. Charged up normally afterward. The rest of the afternoon there were no more hiccups. Has anyone else ever had something like this happen?
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Yup, has something similar happen to mine. Locked up just like yours while it was in my pocket. No response to anything, even plugging it in to the charger. Just had to hold volume down + power. This is a soft reset and is like a battery pull. Try it out if you have this problem again.