Hi there! First time poster here. I purchased my Z3 around 10 months ago. A month ago I noticed a dead spot in the touch screen and you couldn't press certain letters in portrait mode without hitting other keys. I sent it off and long story short, sony voided my warranty under physical damage. This damage is a 0.5mm gap in the "waterproof" seals on the phone. I escalated my claim, there were no other signs of damage so it wasn't me and was covered by the phone case since the purchase date. They sent it back and still refused.
Today when I received it, I switched it on and there was static on the screen (the setup was jumping all over like something off a horror film), it also has several new scratches all over it. I performed the touchscreen test on the service menu. I'm not sure how to post my pictures but it curiously is in the exact same position as another user posted here a year ago:
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Now this touchscreen issue is obviously what was wrong before, and what Sony refuses to fix because of some "physical damage" not caused by me. What do you think I can do? Clearly this was a faulty handset with the touchscreen, but they don't acknowledge that. Also with the new damage since they sent it back to me. Surely I have some rights here? Is there any way to fix the touchscreen?
Many thanks in advance!
Edit
The image does not seem to have worked, it's post number 22 on this page:
http://forum.xda-developers.com/z3-compact/help/touch-screen-unresponsive-t2911133/page3
http://forum.xda-developers.com/z3-compact/help/touch-screen-unresponsive-t2911133/page3
Related
I'm so mad right now. I use a Bodyglove case and the phone has never been dropped so I have to send the entire phone back to T-Mobile in order for me to get another.
Anyone else notice this? I might just suck it up and buy a replacement back instead because I REALLY don't want to have to set everything up on a new device, and be without it for any period of time.
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heygrl said:
I'm so mad right now. I use a Bodyglove case and the phone has never been dropped so I have to send the entire phone back to T-Mobile in order for me to get another.
Anyone else notice this? I might just suck it up and buy a replacement back instead because I REALLY don't want to have to set everything up on a new device, and be without it for any period of time.
Click to expand...
Click to collapse
Mine did the same thing around the speaker phone. Took it off and put on a skin. I think, though, that rubber is resilient, those dents will come out naturally over time. Reason I think this, I had a small dent like mark on the back of my phone (before I bought the body glove) and I was P**SED!!! A couple days later I was inspecting the phone and it was gone.
Hope it does the same with yours (and mine, its under the skin now so wont know).
should i cancel my order? i just got mine online and now i'm having second thoughts, haha. anyway, what discoloration?
So last night I was grabbing a beer from the fridge and a pan of leftover lasagna was about to fall out. I saved the lasagna but I lost my grip on my transformer and it hit the kitchen tile floor from about 4 feet. I panicked when it happened, the bezel popped slightly out if place and the screen cut off, fortunately the bezel snapped back into place and the LCD didn't shatter, everything is fine but one thing.
In the center of the screen there are a few white blotches. It resembles backlight bleeding sort of, it only shows up on dark backgrounds. Here's an example I tried to take with my phone.
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Does anyone have a remedy? Is this covered under asus warranty?
Try your luck and tell them it was defective from date of purchase.
it did have backlight bleeding, but this was my 3rd try an dit wasn't so bad as the others so I dealt with it. Should be terms for a new display altogether I guess.
The thing that worries me is that I have a pretty bad knick in the corner from it scraping against something a few months ago. Its sanded down however.
I tried calling the number on my warranty card but its was busy. Its the day after Christmas, go figure.
lol SAVE THE LASAGNA! I too have some waiting in the fridge since Christmas.
But seriously, people have complained about white blotches appearing spontaneously so I don't really think it would be that bad to just tell Asus that it appeared on its own. Though they might reject you on the basis of the sanded down edge/corner whatever and claim physical damage. You're welcome to try and convince them it's only superficial. I think you'll get through.
So, I was talking on the phone in bed and this is what has happened to my phone.
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I always did this on my HTC Magic (MT3G) and this never happened in the year I had it. After using my phone like I always had, the backlight has come loose, the screen glue connecting the LCD to the glass has come loose, and now my phone looks awful. I am extremely displeased.
Protip: do not ever put your face on your phone if you intend on hands free usage.
i'm pretty much sure they would fix it under warranty
Braccoz said:
i'm pretty much sure they would fix it under warranty
Click to expand...
Click to collapse
I'm well aware they would, but it's a pain in the ass since I pretty much always need my phone and my MT3G is half broken.
My point was more that this phone has not gone through even 2 months of usage and it is already damaged; what's to say this won't happen again even with a replacement? I use my technology of all sorts very heavily, and I was hoping that an HTC phone would once again get me what I wanted. This has not shown to be the case. Anecdotal evidence, sure, but it has happened to me and it is quite possible that it could happen again.
sad to see that, even with that hugely obscene glob of glue they put in there...
Sucks that you'll be without a device for a few days, but warranty service should take care of it.
If you wanted to use your paid warranty on it you wouldn't be without a phone since you'd get the new one in before you had to ship the old one out, but that does count as a strike against your paid warranty...
Wish I had some words to make it better...
I have a Sprint Galaxy S5. Unfortunately it had an accident and fell screen first.
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[if image fails to load, direct link: https://www.dropbox.com/s/0by59it1wk8xy1m/IMG_0002.JPG?dl=0]
It powers on, all sensors function fine, the digitizer works, the touch sensor works, and the rotation works. The insurance deductible is $180 I believe. I dont want to pay that and risk getting a refurbished phone since it is only 2 weeks old.
Are there outfits that are NOT Samsung Repair that can replace the glass? That is all that seems to be broken.
Also are there other things that are possibly damaged that i am not aware of? it fell from about chest hight while texting onto a concrete sidewalk screenside first. Everything works so far it's just very finger slicey. Advice on what is also possibly broken or could break if not careful until i finally get it fixed would also be great. Thank you.
Quick search found these links.
Galaxy S5 teardown: New design makes repairing a cracked screen much easier
http://www.cnet.com/news/galaxy-s5-teardown-new-design-makes-repairing-a-cracked-screen-much-easier/
Amazon repair parts
http://www.amazon.com/display-Screen-Digitizer-Assembly-Samsung/dp/B00JOZWEDS
You also need the tools and skill. I wouldn't try on a new phone. If you rip it apart and ruin it insurance doesn't cover that.
Then you have this option to keep your phone which will be "refurbished" afterwards.
http://www.ubreakifix.com/samsung-galaxy-s5-glass-lcd-replacement/
Hi guys
I am really having some trouble loving my S10e. The phone would be great - if it wasn't for the screen. The glass is simply glued on the front and thus sticks out by 0.75mm. The corners are not rounded but quite sharp. When I put the phone to my ear, the sharp end scratches my ear and it feels uncomfortable. On top of that, with the glass being exposed like that, it obviously lead to it cracking within the first 3 weeks (see
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).
Is this the same for all S10e? I have searched the Internet for any reviews or complaints mentioning this issue, to no avail. I simply can't believe that this is normal (I have never seen a phone with the glass glued on like that).
Cheers,
Will
This sounds like a faulty handset to me. You'll need to see if you can get it replaced under warranty.
Unfortunately as with all Android phones, this will mean sending your current handset off somewhere and waiting up to 2 weeks to have it inspected, repaired or replaced. You'll need to make sure you have a spare handset lying around. This is one of the things I hate about Androids compared to iPhones. Maybe try putting on a case to see if it helps?
If you had an iPhone, you'll have been able to book an appointment and have your iPhone replaced the same day.
Hey Wutang, thanks a lot for your reply! And all along I thought the glass being glued on like that was (a little silly but) normal for the S10e. I have contacted Samsung again, so I guess we will see.