HTC One A9 display burn in? - HTC One A9

Hey guys,
I just got my brand new HTC One A9! The design is absolutely stunning.
However, after turning on the device, I observed strange artifacts on the display. Somehow they look like burn in artifacts. To show you what I'm talking about I added an attachment that shows a plain white screen (from a display test app).
Has anyone observed something like this so far?
Thanks and best regards
Christian

Nope, looks like a burned in, if it came out of the box, take it back to your service provider, or contact HTC if you bought it from them, if you got it like this, it's a manufacturing problem and they should replace it without question. If you would not like to do that then just get a screen replacement.

Yea well, it came out of a sealed box like this. I just wondered if it is a temporary problem that will go away in time.
Nevertheless, now I will return it and order a replacement.
Thanks for your opinion!

sic99 said:
Yea well, it came out of a sealed box like this. I just wondered if it is a temporary problem that will go away in time.
Nevertheless, now I will return it and order a replacement.
Thanks for your opinion!
Click to expand...
Click to collapse
Yeah no problem, anytime man

Looks like the phone was ON all this time in the box because it takes hours for a screen to get burnins
Edit: The screen is either re-used or you have let your Dot View case slightly open for hours, the big clock and temp are from Dot View

Related

[Q] Blue blotches on screen?

Hi, I I tried searching for this issue but couldn't find any thread specific to my problem. In darker lighting and on dark images or video I notice some bright blotches in the left center of my screen. It's a pain watching videos with it, but does not impede use of the device. Forgive me if this is common light bleed, but I thought that was exclusive to the edge of the device. Is there any fix I can do on my own or should I try and rma?
I would personally suggest an RMA, that doesn't look right somehow...
U have heavy lightbleed on the top and bottem left side of your screen.
But those blobs in the middel should not be there.
I would suggest a RMA
Sent from my Transformer TF101 using XDA Premium App
I had those on my 16GB that I RMA'ed....now my 32GB that I got as an exchange is starting to do it as well.
Starting to regret giving Asus another chance. Never trusted their products before and with good reason......
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
You're the third person I've seen with this issue in the past week which is an alarming trend to say the least.
Did it develop over time? Was it there in the beginning? Check your serial number on the box for the revision code (starts with B, EX: B5O, B4O, B6O), which is it?
Definitely RMA. It's unacceptable when there's tons of light bleed on the edges but when it's in the center that's just ****ed.
Looks like I'm too late to return, I'll have to RMA. The serial number is B4O, and I suddenly noticed it, though it's quite possible that it happened over time, I don't recall it being there when I got it.
I am having the same issue, though not as bad. I will try to post pics when I get time.
I just can't decide if a RMA is worth it.... sigh.
My Serial starts with B4O as well.
Edit: Is this actually light bleed or something else? It looks like the IPS screen was impacted before install.
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
Sparky32 said:
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
Click to expand...
Click to collapse
I only notice mine at near full brightness, and with the room pitch black. They are pretty small too. I think I may just try to live with it, as it seems RMA isn't a 100% fix either. I'm afraid I'll be without it for 10-15 business days, and possibly end up with something worse!
yep mine seems to be much worse
Sparky32 said:
yep mine seems to be much worse
Click to expand...
Click to collapse
That's ridiculous. I shouldn't be afraid of more problems after sending my unit in as a RMA. I think I am just going to hold off and reevaluate the issues in a few months. I'm just worried that the dust in my screen will continue to get worse and worse.
Can anyone speak for a device with a different serial? Also, should I wait and see if ASUS actually fixes it, or RMA as soon as possible? On a side note I thought for RMA they would send me another one and I'd ship this one back when I got the other one, does ASUS not do this?
Sparky32 said:
yep mine seems to be much worse
Click to expand...
Click to collapse
What's your S/N prefix on the replacement?
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Tubular said:
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Click to expand...
Click to collapse
So at this point my options are to RMA and most likely not get a fix, keep it and try to ignore the lightbleed, wait for better manufactoring/repair and then RMA, or sell it for $180 on Gazelle or maybe more on Ebay/Amazon and use that to buy the thrive or tab instead. I'm leaning towards the first and maybe the last, but I'd be paying about $750 on the last one (calculating new tablet price by adding old price and subtracting the difference.). Suggestions?
Just noticed this on my transformer. It's barely a month old! Gonna take it down to the service centre tomorrow. Ridiculous.
Thewalrus0034 said:
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
Click to expand...
Click to collapse
How'd this work out for ya? I was curious how the Galaxy camp was doing so been reading through the Galaxy 10.1 forums, geez I thought we had problems, lots of similar complaints over there about build quality, keyboard lag, reboots, etc and worse of all evidently alot of them have what they call Newtons Rings effect on the tab where the top glass presses against the LCD and makes water looking blotches some of them over half the screen and it changes with temperature lulz. I have seen that stuff before on anything with an Otterbox Defender case with that built in screen protector, those always do that and it's hideous I couldn't live with my tablet doing that.
I have just sent my tf101 back for the newton rings effect you describe.. Maybe galaxy tab ain't the answer either then
Sent from my GT-I9100 using XDA App
Rubbish...just got the replacement and its got the same dumb newton ring type issue, touch the screen and you get rings n blotches.. Time for a refund.. Wonder if its a bad batch
Sent from my GT-I9100 using XDA App

Dirt in screen Verizon galaxy s3

Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
Click to expand...
Click to collapse
To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
Click to expand...
Click to collapse
Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.

Does your 8X body creak/snap? See light where screen meets body/screen not flush?

Im wondering if other people's 8X's creak when squeezing the phone sideways or on the screen after a few minutes of use? Also I can see light leaking from the bottom where the screen meets the body of the phone. Want to know if I should get an exchange tomorrow at Microsoft Store since after that I'm pretty far from any Microsoft Stores until I'm past the return date.
My volume rocker squeaks a little and also moves back and fourth when I shake the phone. At the bottom of the phone on either side of the charging port there are light leaks, and on the left and right bottom sides too, which is annoying in the dark. Tempted to take mine back to Phones4u and ask for a new one..
Got a new phone and its much better. I didn't notice if light leaks through bottom anymore, but the screen is definitely more flush though not PERFECTLY flush.
Much more solid phone and power button also has a click and is easier to press now. No more creaks now.
Sent from my 8X using Board Express
I'll go and exchange mine then I think. Can you take a picture of it in the dark to show if you have any light leaks and post it up? I'd be very appreciative.
My power button feels a bit odd too, it doesn't have a click and feels squidgy, was thinking that earlier. Might have a go on the replacement in store and look at it in the dark to check for light leaks.
Edit: I've attached the best picture I could get of my light leaks/screen fitting. This is with brightness at max, taken with my DSLR. Was yours this bad? I'd be interested to see if this is an issue with other 8X's or just ours.
I haven't had any problems like that with mine yet. I started using a case after the first week though. Hopefully a replacement will fix the issue for you. That's a lot of light coming through.
Sent from my HTC 8x using Board Express
It is, it's awful. I'm kind of regretting getting the 8X over the 920 to be honest, the blacks seem very light on the screen and the colour seem very washed out (maybe it's just coming from an AMOLED screen that is doing it), might see what they can do for me in store today. We'll see.
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
SmokinWaffle said:
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
Click to expand...
Click to collapse
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
matthew5025 said:
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
Click to expand...
Click to collapse
I went with the 920, had screen flickering issues and random rebooting on it, and all 3 of my replacements. Gave up and got a Note II. lol.
Yes, when I had mine it creaked and the camera lens moved around a little, and the screen was a tad squishy on the bottom right...HTC consistently has awesome designs but
There is always something wrong with their build quality that is maddening.
Sent from my DROID RAZR HD using xda app-developers app
Crack over Speaker holes
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Same again!
natstally said:
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Click to expand...
Click to collapse
Well after a month (again) my replacement 8X has developed the crack in the same place.
Phones 4U are gonna swap it for a black model this time, i'm wondering if it's the yellow plastic specifically that's bad. They were less cheery and helpful with the exchange this time stating that because it's a cosmetic fault they don't usually replace them and the first time was 'a goodwill gesture'.
I'm starting to wish i'd just gone for the extra price bump for the Lumia 920 instead now. Guess i'm lucky they've replaced them at all though but i still don't think a phone should crack of it's own free will after 4 weeks! http://forum.xda-developers.com/images/icons/advanced/drive.png
They also said it's not a widespread fault that they've been made aware of, i was actually hoping someone else on here would have had the same experience to help me confirm it wasn't just bad luck or whatever. I guess everyone else just has the corners rubbing off instead!
I guess I got lucky, my blue 8X seems pretty solid and all the buttons are clicky.

[Q] Yellow spot on display

My g flex 2 has a yellowish stain on the lower left corner...the blind people at sprint shut me down for a replacement because they claimed they couldn't see it. I've asked at least 7 other people for a second opinion and they could all see it. What is it, and what should I say to the assholes at sprint the next time I come in?
reflex21 said:
My g flex 2 has a yellowish stain on the lower left corner...the blind people at sprint shut me down for a replacement because they claimed they couldn't see it. I've asked at least 7 other people for a second opinion and they could all see it. What is it, and what should I say to the assholes at sprint the next time I come in?
Click to expand...
Click to collapse
I fix phones, sometimes when we get yellow spots on screens after being replaced say like on iPhone devices it mainly is because something is putting pressure on the screen somewhere, most of the time it is something near the lcd flex cable where it connects to the motherboard. Like with iPhone 5 you have a metal shield covering the connectors and if you tighten the screws too much then you get yellow spots on the screen somewhere. Ultimately I'd tell them to check for that, to check that nothing inside is too tight near the connector if the lcd. Would be great if you can post a photo of your screen.
Install Dead Pixel Detect and Fix from Play Store, select the grey color from the options and dim the brightness of your phone.
It's much more visible that way and then go back to where you purchased your phone and show them.
When grey you see lots of uneven spots on your screen.
I have the same problem with mine and it's clearly visible.
Don't let them take you for an idiot (because I am sure they DID see it) and force them to replace your phone. Open the new one in front of them and check if it's ok.
If not ask for another phone.
I got my second one and this display got the same problem. Like already said, its good visible on a grey Background.
I let it change again and when the third one have the same Problem, i will get the HTC M9
D4rk_nVidia said:
I got my second one and this display got the same problem. Like already said, its good visible on a grey Background.
I let it change again and when the third one have the same Problem, i will get the HTC M9
Click to expand...
Click to collapse
Mine has it too. It looks like some Chinese guy pissed on that piece of paper used as white background and then put it to our phones. POLED
robdevil said:
Mine has it too. It looks like some Chinese guy pissed on that piece of paper used as white background and then put it to our phones. POLED
Click to expand...
Click to collapse
Trust me. You guys aren't the only ones with this very infuriating defect. Got this defect on my new phone (not an LG) and I've got yellow piss stains all over the white screen. ****ing nightmare.
Hey I got mine replaced and the new one has no problem anymore. No yellow spots.
Nice to hear.
Two LG G Flex 2 had already a yellow spot on Display and I hope that the third one arrives without that issue.
Is there any chance they ever go away? Is it the glue?
Is there any way to make the yellow spots go away? Im just curious
Sent from my LG-H955 using XDA Free mobile app
skezza said:
Is there any chance they ever go away? Is it the glue?
Click to expand...
Click to collapse
If it is the glue yes. There are some ways to accelerate the procedure but i dont approve
for example uv light or under the sun.
JFYI
I've seen so many of these threads & just want to chime in that I have a Sprint version ordered about a day after release & it has no color issues @ all.
It has been dropped, sat out in the sun & flexed.
I even installed the app to test, no color issues.
The OTA update is failing of course since I rooted it.
Anyway, point is, there are good ones out there.
Good luck everyone.
skezza said:
Trust me. You guys aren't the only ones with this very infuriating defect. Got this defect on my new phone (not an LG) and I've got yellow piss stains all over the white screen. ****ing nightmare.
Click to expand...
Click to collapse
hey man.. i just got an exchange because my previous one had two really distinct yellow spots at the top.. but the new one seems to have it spread out across the display and only noticeable on grey backgrounds.. wondering if yours eventually went away or is it still a persistent annoyance.. thanks!

Cracked Screen Need Replacement

I bought a used Honor 8 that has a cracked front screen. It's tolerable but I've decided to get it fixed. The screen that is on now was a replacement screen. The lady told me that it cracked not too long after she got it replaced and that it happened without her dropping it or anything like that. She thinks that the person who replaced it, didn't know what they were doing. As of now, the phone works great but the screen isn't as bright as the original and seems to have burn in. I have thought about replacing it myself and wanted to ask, has anyone replaced their screen themselves? How'd it go? Would you recommend it? And if you got it replaced somewhere, what was the cost? How did it look like afterwards? I appreciate any and all answers!
Levi1vargas said:
I bought a used Honor 8 that has a cracked front screen. It's tolerable but I've decided to get it fixed. The screen that is on now was a replacement screen. The lady told me that it cracked not too long after she got it replaced and that it happened without her dropping it or anything like that. She thinks that the person who replaced it, didn't know what they were doing. As of now, the phone works great but the screen isn't as bright as the original and seems to have burn in. I have thought about replacing it myself and wanted to ask, has anyone replaced their screen themselves? How'd it go? Would you recommend it? And if you got it replaced somewhere, what was the cost? How did it look like afterwards? I appreciate any and all answers!
Click to expand...
Click to collapse
Hello!
My screen is broken too. After a long search i've decided to order from Witrigs. There is only the custom screen available which is not as good as the oem one., but these are the best i could find from a reliable source. There is a video on the screens page which shows you how to install the new one. It will need some cheap equipment too to open the phone, like plastic-opening-card and case-opening-tool(the guitar one), yeah and don't forget the the LCD frame sticker. (and the suction cup, if you don't have any at home)
I'm still waiting for the parts to arrive, hoping that the screen's quality is acceptable compared to the original one. Also ordered a custom back panel because my got scratchy.
I'll write my experience about the screen and the repair when the parts arrive and assembled the phone.
Sry i wasn't able to post links because this is my first post here, but its easy to find them. For guide go for the video.
It's costed about 35$ with shipping and the back panel.
brav3t said:
Hello!
My screen is broken too. After a long search i've decided to order from Witrigs. There is only the custom screen available which is not as good as the oem one., but these are the best i could find from a reliable source. There is a video on the screens page which shows you how to install the new one. It will need some cheap equipment too to open the phone, like plastic-opening-card and case-opening-tool(the guitar one), yeah and don't forget the the LCD frame sticker. (and the suction cup, if you don't have any at home)
I'm still waiting for the parts to arrive, hoping that the screen's quality is acceptable compared to the original one. Also ordered a custom back panel because my got scratchy.
I'll write my experience about the screen and the repair when the parts arrive and assembled the phone.
Sry i wasn't able to post links because this is my first post here, but its easy to find them. For guide go for the video.
It's costed about 35$ with shipping and the back panel.
Click to expand...
Click to collapse
Thanks for your input! I'll take a look at Witrigs and the video, and I would greatly appreciate your feedback once you get all the parts and change the screen $35 is not bad at all
https://www.ifixit.com/Store/Parts/Huawei-Honor-8-LCD-Screen-and-Digitizer/IF348-000-1
:good:

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