Related
anyone else notice that their fingerprints work maybe 30% of the time now?
Ironically, I've noticed the opposite effect coming from Lollipop. The fingerprint reader worked maybe 25% of the time for me with Lollipop, so bad that I just switched to PIN mode. Since upgrading on Friday, the fingerprint reader has worked more quickly and reliably.
Perhaps try removing and re-adding your fingerprints?
Mine works great.
Mine works 1000% better than with lollipop. OK, maybe that's a little hyperbole, but has yet miss reading my fingerprint. All that, and I didn't need to retrain the thing.
Is there a trick to it because I'm in the same boat fingerprint the reader was bad for me on lollipop and now the same on MM
Sent from my SM-G920V using XDA Premium HD app
Mine works way better now. So much faster.
Opposite here also. Mine seems to be working faster.
Sent from my SM-G920V using Tapatalk
after deleting and adding prints twice, it is working better than before.
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Same experience. Worst fingerprint reader I've used.
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
googam said:
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Click to expand...
Click to collapse
I got it working but putting my finger along the side of it and not by using the thumb having the finger pointing out from the phone.
Mine works almost every time now.
But it is indeed not the best scanner.
Sent from my [device_name] using XDA-Developers Legacy app
japkoslav said:
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
Click to expand...
Click to collapse
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
I have the same issue as well, as do many others evident from Sony Forums however the FPS works fine Banking apps, website logins etc
tomo100brt said:
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
Click to expand...
Click to collapse
I didn't use a Sony phone with fingerprint sensor before
I am kinda used to finger print sensor being 99,99% accurate and reliable (iPad, Meizu, Nokia, LG, Samsung, Asus, Xiaomi etc.) so that's why I am surprised it can implemented so poorly. :silly:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Tricky547 said:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Click to expand...
Click to collapse
I sold mine last week, of same reasons. Useless fp, might as well be non existent.
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
thsieh said:
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
Click to expand...
Click to collapse
Sadly not working for me at all.
Not to mention I encountered "flip case" bug when the phone is refusing to accept touch screen input to take a call.
This "Sony experience" is much more frustrating than I ever expected and that comes from a guy that used LG V30 for 2 years.
If they do not fix software issues with Android 10 update, I will seriously give it to my mom or wife and buy a propper phone.
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
Right you are! Mine says the same. Has this been posted on the Sony forums?
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
thatguy222 said:
Right you are! Mine says the same. Has this been posted on the Sony forums?
Click to expand...
Click to collapse
Thanks, that's a good point :highfive:
I just raised it on the Xperia Support Forum, fingers crossed it gets enough traction for Sony to look into it!
japkoslav said:
I will seriously give it to my mom or wife and buy a propper phone.
Click to expand...
Click to collapse
You must be hating your mom and wife with a passion
yekollu said:
You must be hating your mom and wife with a passion
Click to expand...
Click to collapse
Thank you It made my day.
But seriously they do not mind to use not so reliable devices. Xperia 5 is still an upgrade for Xiaomi Note 4 or Asus M1 Pro user.
palkia171993 said:
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
Click to expand...
Click to collapse
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
yekollu said:
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
Click to expand...
Click to collapse
That's good to hear. I suspect so too because the service tests show everything was fine when I first bought the phone (it was running Pie at the time) and I started upgrading to Q soon afterward. And it was the 2nd day after I upgraded to Q that I notice the service test "Not OK" info.
Hope it can be fixed in the near future update and off topic: hope that update will also include patch for third party launcher to work with Q's Gesture (my most annoyed thing about Q)
Edit: After a few days using it, I realize it recognize the finger really well at certain angles. It never scans well with full finger but almost never miss when I use my finger tip or side. So I guess I can live with it for now. But still hope for improvement soon.
Well, other Xperias like XZ2, XZ3, XZP just got updated to 10 recently. And, all I've seen so far are complaints about 2 things: no swipe gesture (because the stock launcher hasn't been updated, which is rather stupid) and fingerprint on those devices all become less responsive. It took many times pressing to work, which sounds just like our problem.
So I guess this is a software based problem from Sony's side. Maybe some bad fingerprint driver I guess. Anyway, hope Sony is aware of this and get it fix soon with December security update (also hope for third party launcher patch too)
Open the dialer app, and type *#*#7378423#*#* to open the Service Menu, from there go to Service Tests and scroll down until you find Fingerprint test.
Please post the results here with your device model number (J8110, J9110, J8170), device build number (55.x.x.x.x), age of your device and whether or not you have issues with the fingerprint scanner.
Trying to figure out a pattern and it seems like XDA is more active (in comparison) than other forums for Sony devices.
Thanks.
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
iArvee said:
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
Click to expand...
Click to collapse
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
MeltdownSpectre said:
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
Click to expand...
Click to collapse
It works 90% of the time for me. Especially after I "trained" the fingerprint sensor. Basically open up the fingerprint settings, then constantly tap your finger, moving your finger slightly with each tap to cover your whole thumb.
IMO the update is fine! Well at least for me. I did a software reset after updating.
OTA updates fine Haven't tested out the dual sim, but I'm assuming it won't work. The only time I had to flash a new build was when I updated from Pie to 10, because I usually do a full wipe during a major update.
I'm using J9110 with latest stock EU firmware. The sensor does not work at all. Even weirder, there is no option to test the sensor in service menu and I cannot find fingerprint scanner in device options. Out of the box the sensor worked great, but gradually started failing after 1 year of use.
Update: I took some screenshots and compared them to other Sony device with working FPS - there is clearly something fishy going on.
The third screenshot is what happens when I launch Fingerprint Manager with Activity Launcher app and try to register a new fingerprint.
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
b1nly said:
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
Click to expand...
Click to collapse
Same thing as mine, it is completely dead and no longer works.
Already try repair with sony companion but nothing work
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
LoneWolfL4rs said:
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
Click to expand...
Click to collapse
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
problem is same, fingerprint menu is gone.
J9110
build 55.1.A.12.28
anyone solved this problem? please share ..
Since new firmware 55.2.A.4.47, fingerprint works for 1hour, then just start detecting ton of wrong prints even without finger on the sensor, and shut down completely until the phone is restarted. FingerprintTest showing "NOT OK" at this time. FingerprintTest showing OK after a restart.
I'm so sad I'm not able to get Flashtool working to go back to previous firmware. The fingerprint was working really great for the last 10 months (first months were really hit or miss tho).
if u are on Android 11 now u can't downgrade to Android 10 anymore...u can but it's not working well anymore.!
i tried many times going back to Android 9 after updated to Android 10.
after flashing older Android 9 fw Gyroscope sensor isn't working anymore on lower version of Android
I succeed to revert back to Android 10, but it didn't solve the issue with the fingerprint. If you got some issue with another sensor, I will guess that the "drivers" for the sensor can be changed by an update but are not rolled back correctly, thus the creating issue or not solving mine since the faulty "driver" for the FP reader stay the same.
After a day of not even having the fingerprint management in the security options, Support asked me to do a forced reboot (volume up + power) to see if it solves momentarily the reader, there is a well known issue and they are working on a fix. It did solve the issue momentarily so I guess my FP reader is not completely dead (it was my conclusion seing it was still an issue once reverted to Android10) and I just have to wait for a fix.
thehumble1 said:
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
Click to expand...
Click to collapse
Sorry for really late answer. Yes I updated to 11 right after it came out.
To prove the theory of update bricking it I bought a replacement sensor from AliExpress (when it arrived, it was clearly a new one, in OEM packaging) and it didn't work either.
In the process of replacement I accidentally broke the screen (because was really hard to replace, at least with my experience, way harder than battery, motherboard, etc.). So I really don't recommend trying this to anyone.
Now there is no point to downgrading, heh.
And no, on 11 firmware shutting the phone down completely or force reboot does not help. I tried everything I could before going for replacement, including full data wipe and disconnecting the battery with inside connector for some time.
Been having the same issue but I can get the fingerprint sensor to work sometimes after booting into safe mode and then booting normally, read that from another post somewhere but can't seem to find it. Mine also keeps disconnecting from LTE and drops to H+ and has been doing that a lot recently I hope that they will update some of this soon getting pretty frustrated with it, any of you been seeing that in addition to the fingerprint issue?
My fingeprint sensor on XPERIA 1 is there in menu but it is not working at all. Can't recognize my finger at all. Resset didn't help as well as restart to safe mode. I gess it is dead. Or is there something else wrong?
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
vantrung1_2 said:
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
View attachment 5431097
Click to expand...
Click to collapse
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Elysiumx said:
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Click to expand...
Click to collapse
So, the warranty on mine was over and they asked me 335 euro for "REPLACEMENT FRONT COVER WITH FINGERPRINT READER" (also change the internal fingerprint reader module)
According to them so it is a hardware problem, but at that price certainly not worth it to repair it.
My fingerprint reader keeps disabling. I have to turn phone off and back on (reboot is not enough). However then all the apos detect a Biometrics change and I have to reenable fingerprint login for each app.
Even when it works the reader is super sensitive and keeps telling me I've had too many attempts before i pick up the phone.
While I do get the too many attempts thing I haven't had the fingerprint reader disable on my phone
For me its working just perfectly.
It works perfectly for me as well. I have found that using a case helps a lot with false reading attempts.
I also use a slim case and I'm having a very positive experience with the fingerprint reader.
Coming from a Pixel 2 XL with a reader at the back, it took me a few days to get used to thumb based unlock.
But now, I find it much more reliable than the Pixel 2 XL reader, where fingers moisture was a real pain.
Same hands (different finger being used on the 5ii and it works almost 100% of the time (and quick too).
Stock ROM and launcher.
arturiu said:
I also use a slim case and I'm having a very positive experience with the fingerprint reader.
Coming from a Pixel 2 XL with a reader at the back, it took me a few days to get used to thumb based unlock.
But now, I find it much more reliable than the Pixel 2 XL reader, where fingers moisture was a real pain.
Same hands (different finger being used on the 5ii and it works almost 100% of the time (and quick too).
Stock ROM and launcher.
Click to expand...
Click to collapse
What case are you using?
also my fingerprint sensor is absolutely flawless I haven't had any issues or anything that has caused me to be concerned or despised the fingerprint sensor. maybe I'm lucky or maybe I just knew how to set the fingerprint up properly I don't know but my experience with it has been positive
thepersona said:
What case are you using?
Click to expand...
Click to collapse
https://www.amazon.co.uk/GEEMEE-Waterproof-Anti-Scratch-Protective-Transparent/dp/B08H5931YQ
arturiu said:
https://www.amazon.co.uk/GEEMEE-Waterproof-Anti-Scratch-Protective-Transparent/dp/B08H5931YQ
Click to expand...
Click to collapse
Damn it doesn't appear that that case is available in Canada or even the US. Oh well hopefully more cases turn up when the device releases in the US
Try adding the same finger a few times. I haven't had any problems since I did that.
Do you also have this issue, that while calling, you accidentally click on the fingerprint sensor and so activate the screen while it is 'at your ear' and so you 'click' on several options and so on? It happens a lot, I have accidentally adjusted with my ear the brightness or paused the call etc. Very annoying!
I struggled a bit at first to have my fingerprint recognized when trying to unlock, often ending up typing my pin instead.
I noticed a huge improvement by sliding my thumb upwards on the sensor, instead of just pressing it still. Now works almost all the times.
November update might have improved the situation as well.
Not sure if it's something to do with a recent update but my reader is not recognising my fingerprints very well at all now. Anyone seen problems?
The other potential issue is that I've been doing a lot of DIY lately and probably worn away some of the detail on my finger ends .
wazzaworld said:
Not sure if it's something to do with a recent update but my reader is not recognising my fingerprints very well at all now. Anyone seen problems?
The other potential issue is that I've been doing a lot of DIY lately and probably worn away some of the detail on my finger ends .
Click to expand...
Click to collapse
Mine still on 58.0.A.22.21 as it's US variant but recently I am also facing issues with fingerprint scanner if the phone is in (deep?) sleep mode. Earlier it used to be just touch and go but now had to press it or try multiple time to unlock it.
Not sure what's the issue here?
No problems with my FPR. Occasionally it requires a couple of tries but that's true of every single phone on the market.
Mine seems to be working well. I am coming from a P30 Pro with the underscreen sensor, and I had a few Xperias before that. This is by far the fastest Android fingerprint sensor I've used. it seems to instantly recognize everything. It's probably on par with my pre-face ID iPhones, but i don't have one of those anymore to compare it.
I ended up disabling the fingerprint reader completely. Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket. Also all those buttons on the same side is a really poor design choice, specially power right under volume. Btw, is there a way to disable the assistant button?
hovikg said:
I ended up disabling the fingerprint reader completely. Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket. Also all those buttons on the same side is a really poor design choice, specially power right under volume. Btw, is there a way to disable the assistant button?
Click to expand...
Click to collapse
Everything I have read, says there's no way to disable it. I'm very surprised I have yet to activate accidentally. But, that might be because the button covers on my case are kind of stiff.
hovikg said:
Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket.
Click to expand...
Click to collapse
I get the exact same behavior. Very frustrating. Totally disappointed with the fingerprint scanner.
hovikg said:
Btw, is there a way to disable the assistant button?
Click to expand...
Click to collapse
You can disable the assistant app. But if course this is only a solution if you don't use the Google assistant at all.
My favorite fingerprint reader was the Pixel 3 with the reader on the back of the phone. My least favorite has been the under-screen readers on my Huaweis. The reason is less accuracy and fingerprints.
I've had my Xperia 5 ii for a day, and have been on it a lot, and the fingerprint reader has been excellent. My problem is finding it and not dropping the phone while I look.
Pixel 6a. Just upgraded from Android 12 where the fingerprint reader worked decently. Now on A13 and although previously registered (on A12) fingerprints work, I cannot register any new fingerprints. Repeatedly get the "Couldn't process fingerprint. Please try again" error. This previously occurred on the most recent beta of A13 but once I rolled back to A12 fingerprints could be read.
You may have to factory reset unfortunately. That "fixed" it mostly on the beta.
ctfrommn said:
You may have to factory reset unfortunately. That "fixed" it mostly on the beta.
Click to expand...
Click to collapse
On the beta I did a factory reset and it didn't fix it. I then couldn't even register a single fingerprint so extremely reluctant to do another factory reset. At least right now I have one registered fingerprint that works.
Maybe try using Pixel Repair Tool to calibrate the fp reader
greatgoogly said:
On the beta I did a factory reset and it didn't fix it. I then couldn't even register a single fingerprint so extremely reluctant to do another factory reset. At least right now I have one registered fingerprint that works.
Click to expand...
Click to collapse
Thats a shame. Im not even going to mess with updating to A13 for a few days at least....maybe not till next week.
ctfrommn said:
Thats a shame. Im not even going to mess with updating to A13 for a few days at least....maybe not till next week.
Click to expand...
Click to collapse
Successfully just added another finger print. No problems whatsoever.
bobby janow said:
Successfully just added another finger print. No problems whatsoever.
Click to expand...
Click to collapse
Just tried a complete wipe and still can't add a fingerprint since the upgrade to A13
LOLCATpl said:
Maybe try using Pixel Repair Tool to calibrate the fp reader
Click to expand...
Click to collapse
Tried that. Still no luck registering a fingerprint.
Wow, didn't know a fingerprint sensor could be pooched. Sounds so vulgar
Well, I have complete different experience.
I was on A13 Beta where FP was most inconsistent..
After installing A13 Stable, it's better than A12..
No factory Reset, Nothing
Mine working okay. Doesn't seem any different 12 vs 13B vs 13S. Do you have the warranty? This could be an issue with the sensor itself.
Another user reporting FP issue after the upgrade. 12 was okay but 13 doesn't work with registered FPs nor letting me add new ones. Sigh.
I never had issues with 12 and don't have issues with 13. I do not use any screen protectors at this point but I have one coming.
You guys need to redo your fingers twice and increase sensitivity in settings.
msgfromside3 said:
Another user reporting FP issue after the upgrade. 12 was okay but 13 doesn't work with registered FPs nor letting me add new ones. Sigh.
Click to expand...
Click to collapse
So it turns out that FP reader with A13 does work well with dry skin now. I just washed my hand with water and it let me register. My hands are usually very dry so this is going to be a problem..
Edit: moisture doesn't help with recognizing fingerprint when I tried to use it. Instead, I found the spot on the sensor it works better (slight upper left part) . This is absurd but at least I figured out the way to use it.
Me too. Had a shower and it worked fine until my hands have now fully dried out and yes I have dry skin naturally.
This FP is just making me go crazy, almost slowly worked in 12, since 13, it's just not working at all, I succeed register 4 fingerprints (with only 2 thumbs...), it took me about 20 minutes... but after, it never recognizes me... The only change is that, since 13, this phone ask my password faster than 12. In fact, after 2 tries. Wow, really impressed by the Google hard work on Android 13. I'm starting to think to ask a refund, I'm starting to regret my good old xiaomi mi mix 2s with his back FP, fast and reliable.....
I had some user errors lol on the FP origninally but it was only in the way I was placing my finger on the sensor. It's a bit different with the screen having a "spot" to place your finger on, rather than a seperate part of the display like hte 3a. You kind of have to "push" into the screen for a split second to take. Once I figured that out I was able to use FP no problem.
superbellefleche said:
This FP is just making me go crazy, almost slowly worked in 12, since 13, it's just not working at all, I succeed register 4 fingerprints (with only 2 thumbs...), it took me about 20 minutes... but after, it never recognizes me... The only change is that, since 13, this phone ask my password faster than 12. In fact, after 2 tries. Wow, really impressed by the Google hard work on Android 13. I'm starting to think to ask a refund, I'm starting to regret my good old xiaomi mi mix 2s with his back FP, fast and reliable.....
Click to expand...
Click to collapse
I had the same issue as you on a13 (beta and stable) after about 1-2 days clean install but didn't seem to have any issues on a12. I was almost ready to downgrade back to a12. However, i later learned that it was due to my dry fingers.
Note: On a13, i do have issues with fingerprint sensor in bright sunlight. It won't recognize my fingerprint at all
Like earlier stated, a "firm" initial press seems to make it work most times, but they definitely need to keep working on this.
msgfromside3 said:
Another user reporting FP issue after the upgrade. 12 was okay but 13 doesn't work with registered FPs nor letting me add new ones. Sigh.
Click to expand...
Click to collapse
Exactly what happened to me after the upgrade.