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Hi, when i was using android lollipop my finger print reader was pretty accurate, since i updated to marshmallow the other day it’s been really bad.
I have tried removing all 4 fingerprints that were stored and redoing them, but its still the same.
The majority of the time it will either keep telling me i have to try again or will very quickly revert to me putting my password in.
Is this happening to anyone else and is there anything i can do?
Regards
James
james_lpool said:
Hi, when i was using android lollipop my finger print reader was pretty accurate, since i updated to marshmallow the other day it’s been really bad.
I have tried removing all 4 fingerprints that were stored and redoing them, but its still the same.
The majority of the time it will either keep telling me i have to try again or will very quickly revert to me putting my password in.
Is this happening to anyone else and is there anything i can do?
Regards
James
Click to expand...
Click to collapse
I've noticed fingerprint reader is not very good in MM as well. I mean it was never accurate enough for me even on 5.1.1 but on MM it's useless. Using Knox works perfectly but unlocking the phone is so hit and miss I don't bother.
I've had the phone since Friday of last week (04/01/16) And everything works great, except my fingerprint scanner just started having issues reading my fingerprint starting today. I have removed my print that was saved and redone it 3 times but most of the time I get an error that says "Fingerprint scanner dirty, clean it and try again". I've cleaned it and nothing has changed.
Not helpful, but mine has worked pretty flawless. My only other phone I've had with fingerprint was my note 5 and I considered it unacceptable and had to wipe multiple times a day. So far I haven't consciously wiped my g5's.
crashercarlton said:
Not helpful, but mine has worked pretty flawless. My only other phone I've had with fingerprint was my note 5 and I considered it unacceptable and had to wipe multiple times a day. So far I haven't consciously wiped my g5's.
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You're right, it wasn't helpful however I have noticed that after that one day (and driving it to the purchase location to be made a fool of) I have had no issues with it again. Must have been a fluke for almost 8 hours but it has been flawless ever since.
Fingerprint scanner issue
//
No Problems
My scanner works very well and fast. The only time it hasn't is if my finger is dirty or wet. If you have something on your finger that wasn't there when you scanned it will cause a problem.
LG07132015 said:
Hello Garrett07,
Are you still having issues with the phone's fingerprint scanner?
if you are, can you please contact me? my email address is [email protected].
Thank you.
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Click to collapse
Hey Ashley, I got the issue I think all sorted out, I went through and did a variety of scans of my fingerprint and it eventually solved itself I haven't had any other issues since.
No issues at all with mine and I haven't cleaned since I started using it (2 weeks).
Only problem I have with mine is when I use nova launcher... After a few days it just wouldn't work so just loaded lg's 4.0 which I have actually started to like and have zero issue even worked with a little moisture after condensation from a cold beverage.
Hi
so i bought the LG G5 as an anniversary gift for my better half and we ( i also use it from time to time)have an outgoing issues...from time to time the scanner won't work at all... the only way to make it work is to go to setting turn it off and on again... I'm with Bell and I'm still in the DOA period... so i can exchange it. she uses Holo launcher cause let's face it LG not putting apps drawer (except on the simplistic easy mode) is a joke ...so could that be it???
DyingSlow said:
Hi
so i bought the LG G5 as an anniversary gift for my better half and we ( i also use it from time to time)have an outgoing issues...from time to time the scanner won't work at all... the only way to make it work is to go to setting turn it off and on again... I'm with Bell and I'm still in the DOA period... so i can exchange it. she uses Holo launcher cause let's face it LG not putting apps drawer (except on the simplistic easy mode) is a joke ...so could that be it???
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Click to collapse
I've seen other people say its the launcher, but you can download lg smartworld and install ux 4.0, ever since I did that I have had no issues.
Garrett07 said:
I've seen other people say its the launcher, but you can download lg smartworld and install ux 4.0, ever since I did that I have had no issues.
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hi
exactly what i did and since then no issues
my wife doesn't like the UX 4.0 though, it will take some getting used to it
I've been using nova launcher since day one and have never had any problems with the scanner. I have had it tell me my finger was too dirty a few times when I was working on my truck though. Perhaps you should try deleting all your fingerprints and then setting up the same finger twice using different parts of your finger for each fingerprint (as suggested in a similar thread). I did this independently when I switched from my otter box to the lifeproof case for fear of having the same issue as you due to the change in angle my finger commonly touches the button at as well as the clear protective sheet over the scanner from the lifeproof case. I scarcely if at all have problems with it.
:crying: I've never had it workin', have written it off as another useless feature, not real fond of lock screens anyway!! I use Apex launcher, no issues!!
Hello.
I have been using this device for almost a year now. I have experienced four times now that my fingerprint sensor doesn't work. I'll just find out it is not working anymore. and then after some time it works again. what maybe the cause of this issue? It's a bit of a big deal for me. I haven't rooted my phone. I didn't study yet the fantastic effects of rooting. Maybe one of these days.
Thanks a lot.
I have had this phone for exactly 24 hours, and until then the fingerprint scanner installed in it worked relatively well.
After 24H the sensor decided to activate repeatedly automatically (without me touching the sensor) and finally, stop working.
It will not register any new fingerprints or react to the unlock feature or nothing at all. Rebooting won't fix anything, I have yet to try a hard reset.
My question is, even though the phone is really new, has any of this happened to you guys before?
If so, How have you fixed it?
Thank you and sorry if this is in the wrong section.
Mine arrived yesterday, I will let you know how I get on. Hope you get it sorted.
Off topic: I really want to Root it so that I can use titanium backup but I think its too new! I also ordered a plastic Vernee Mars (not pro) case in the hope that it fits, almost identical dimensions
kyleblyth said:
Mine arrived yesterday, I will let you know how I get on. Hope you get it sorted.
Off topic: I really want to Root it so that I can use titanium backup but I think its too new! I also ordered a plastic Vernee Mars (not pro) case in the hope that it fits, almost identical dimensions
Click to expand...
Click to collapse
I hope it works, mine is still broken, and now the audio doesnt work at all, if im playing music for instance, it will not sound, and every now and then, play 0.1s of the song, it's really a good phone but its getting on my nerves
Also, update me about the case
Also wanting an update on the case, dimensions look to be near enough identical and there are more case option around for the non pro.
So, a new update
The fingerprint scanner decided to work suddenly today, I opened security and decided to see if I could add a fingerprint to unlock it and to my surprise it decided to work.
Regarding the speaker, I found out that if I suck on the speaker (yes, i put my mouth on the speaker hole and aspire air gently) the music, app, game, anything begins playing, and as soon as I stop breathing in it stops playing.
Why is this happening to me? It honestly is super strange, I already contacted gearbest and I hope they help me solve it or give me a new one
Sent from my Mars pro using Tapatalk
May I Ask..
alsetema said:
So, a new update
The fingerprint scanner decided to work suddenly today, I opened security and decided to see if I could add a fingerprint to unlock it and to my surprise it decided to work.
Regarding the speaker, I found out that if I suck on the speaker (yes, i put my mouth on the speaker hole and aspire air gently) the music, app, game, anything begins playing, and as soon as I stop breathing in it stops playing.
Why is this happening to me? It honestly is super strange, I already contacted gearbest
Click to expand...
Click to collapse
Hello... May I ask what part of the world you live in? and how long it took GB to send you the phone? I'm on the fence with this device and the Redmi Note 4.. But I must admit.. your situation is really scaring me and giving me 2nd thoughts about going in this direction.. GB I'm sure will take care of you.. but, what is the return policy? do you pay to have it shipped back? and the down time... weeks?
RaiderWill said:
Hello... May I ask what part of the world you live in? and how long it took GB to send you the phone? I'm on the fence with this device and the Redmi Note 4.. But I must admit.. your situation is really scaring me and giving me 2nd thoughts about going in this direction.. GB I'm sure will take care of you.. but, what is the return policy? do you pay to have it shipped back? and the down time... weeks?
Click to expand...
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I live in western Europe, and it took GearBest about a month to mail me the phone (It is understandable due to the high demand of the phone at the time) If i'm honest, since this is one of the very first units, I am not surprised it has fails, Its prone to happening and I already was expecting something to fail in a very very new chinese phone.
I will update my experience with GB
Thanks For Your Help..
alsetema said:
I live in western Europe, and it took GearBest about a month to mail me the phone (It is understandable due to the high demand of the phone at the time) If i'm honest, since this is one of the very first units, I am not surprised it has fails, Its prone to happening and I already was expecting something to fail in a very very new chinese phone.
I will update my experience with GB
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Click to collapse
Hello Alsetema.. I've decided to stick to my homeland and just buy a device from here..
I wish you all the luck in the world with your issue..:good:
Take Care and I still would like to know how things came out for you!
RaiderWill said:
Hello Alsetema.. I've decided to stick to my homeland and just buy a device from here..
I wish you all the luck in the world with your issue..:good:
Take Care and I still would like to know how things came out for you!
Click to expand...
Click to collapse
Thank you very much!
Sent from my Mars pro using Tapatalk
The case for the mars fits, pretty much perfect. Did you try a hard reset in the end, at all? Mine is working really well although ive heard the phone is compromised by malware/spyware (did manage to find the folder but you can't disable anything) that's why I am trying to root asap. Other thread is here to follow: https://forum.xda-developers.com/android/software-hacking/tutorial-vernee-mars-pro-root-t3652213
Did post this one in another thread but this one seems better:
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I have this device a week and it's great. Directly installed the OTA of September. Everything worked fine.
Up and until yesterday the fingerprint scanner was really sensitive maybe too sensitive. Then yesterday evening the phone was charged to 100% before I went to sleep so I plugged it out and powered it down to be fully loaded at 100% this morning.
After starting up it seems that the fingerprint print scanner is a lot less sensitive and sometimes it feels sensitivity is degrading during the day of use, to just no sensitivity at all.
Does someone else experienced the same? Does someone have a solution?
Sent from my Mars pro using Tapatalk
FJP84 said:
Did post this one in another thread but this one seems better:
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I have this device a week and it's great. Directly installed the OTA of September. Everything worked fine.
Up and until yesterday the fingerprint scanner was really sensitive maybe too sensitive. Then yesterday evening the phone was charged to 100% before I went to sleep so I plugged it out and powered it down to be fully loaded at 100% this morning.
After starting up it seems that the fingerprint print scanner is a lot less sensitive and sometimes it feels sensitivity is degrading during the day of use, to just no sensitivity at all.
Does someone else experienced the same? Does someone have a solution?
Sent from my Mars pro using Tapatalk
Click to expand...
Click to collapse
It doesn't seem to be a software problem, but a hardware problem. For me the fingerprint sensor works for some time, then one day it messes up and stops working for a week or so. I really dont know what's wrong, seems to fix by itself.
Sent from my Mars pro using Tapatalk
alsetema said:
It doesn't seem to be a software problem, but a hardware problem. For me the fingerprint sensor works for some time, then one day it messes up and stops working for a week or so. I really dont know what's wrong, seems to fix by itself.
Sent from my Mars pro using Tapatalk
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Click to collapse
Thank, so it is a matter of ups and downs?
I did some gaming while on charge yesterday so maybe some heating can cause this?
I also have some Bluetooth issues while calling on my carkit. Music on my carkit is fine. Will an app like Bluetooth Auto connect be of any help?
Besides that I really like the phone overall.
Sent from my Mars pro using Tapatalk
FJP84 said:
Thank, so it is a matter of ups and downs?
I did some gaming while on charge yesterday so maybe some heating can cause this?
I also have some Bluetooth issues while calling on my carkit. Music on my carkit is fine. Will an app like Bluetooth Auto connect be of any help?
Besides that I really like the phone overall.
Sent from my Mars pro using Tapatalk
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Click to collapse
Yes, it seems to be a matter of ups and downs, same with the speaker. Apparently when the humidity is high, my speaker refuses to work at high volumes ( it crackles and then it stops working)
My charger blew up recently actually (But that was because of some problem with my home's powerline). I got a Samsung charger, slightly slower charge, but my battery now lasts for much longer I have realises (I'm speaking 9V charging instead of 12V)
It is true the phone heats a lot, that's why I'd avoid using it while charging or at least if I plan to charge it all the way, since by the end it will be really hot.
Regarding bluetooth, I really havent had any problems whatsoever, therefore I can't really tell, for me bluetooth has always worked well with cars and speakers and so. I doubt an app like that be of any help, since it should pair automatically with the closest bluetooth source so perhaps that could cause a conflict, but I havent tried it so I can't know for sure.
alsetema said:
Yes, it seems to be a matter of ups and downs, same with the speaker. Apparently when the humidity is high, my speaker refuses to work at high volumes ( it crackles and then it stops working)
My charger blew up recently actually (But that was because of some problem with my home's powerline). I got a Samsung charger, slightly slower charge, but my battery now lasts for much longer I have realises (I'm speaking 9V charging instead of 12V)
It is true the phone heats a lot, that's why I'd avoid using it while charging or at least if I plan to charge it all the way, since by the end it will be really hot.
Regarding bluetooth, I really havent had any problems whatsoever, therefore I can't really tell, for me bluetooth has always worked well with cars and speakers and so. I doubt an app like that be of any help, since it should pair automatically with the closest bluetooth source so perhaps that could cause a conflict, but I havent tried it so I can't know for sure.
Click to expand...
Click to collapse
This morning I took it of the charger. Now fingerprint is quite acceptable. Not that over sensitivity which I disliked, and a lot more responsive than yesterday.[emoji2]
Sent from my Mars pro using Tapatalk
FJP84 said:
This morning I took it of the charger. Now fingerprint is quite acceptable. Not that over sensitivity which I disliked, and a lot more responsive than yesterday.[emoji2]
Sent from my Mars pro using Tapatalk
Click to expand...
Click to collapse
It seems to fix by itself
Sent from my Mars pro using Tapatalk
alsetema said:
It seems to fix by itself
Sent from my Mars pro using Tapatalk
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Click to collapse
Cheered too early, messed up again... It seems that a moist finger works better. It notice the touch better, but then it doesn't recognizes it....
Bleutooth calling went ok today. Seems though that I have the P20 or P25 lite version of the Mars Pro. Not the regular P2t
Should have chosen the Xiaomi Note 4 Global instead... I will monitor it a couple of days but I think I will look for a better 64gb/6gb USB type-c device in the near future....[emoji19]
Sent from my Mars pro using Tapatalk
My fingerprint reader keeps disabling. I have to turn phone off and back on (reboot is not enough). However then all the apos detect a Biometrics change and I have to reenable fingerprint login for each app.
Even when it works the reader is super sensitive and keeps telling me I've had too many attempts before i pick up the phone.
While I do get the too many attempts thing I haven't had the fingerprint reader disable on my phone
For me its working just perfectly.
It works perfectly for me as well. I have found that using a case helps a lot with false reading attempts.
I also use a slim case and I'm having a very positive experience with the fingerprint reader.
Coming from a Pixel 2 XL with a reader at the back, it took me a few days to get used to thumb based unlock.
But now, I find it much more reliable than the Pixel 2 XL reader, where fingers moisture was a real pain.
Same hands (different finger being used on the 5ii and it works almost 100% of the time (and quick too).
Stock ROM and launcher.
arturiu said:
I also use a slim case and I'm having a very positive experience with the fingerprint reader.
Coming from a Pixel 2 XL with a reader at the back, it took me a few days to get used to thumb based unlock.
But now, I find it much more reliable than the Pixel 2 XL reader, where fingers moisture was a real pain.
Same hands (different finger being used on the 5ii and it works almost 100% of the time (and quick too).
Stock ROM and launcher.
Click to expand...
Click to collapse
What case are you using?
also my fingerprint sensor is absolutely flawless I haven't had any issues or anything that has caused me to be concerned or despised the fingerprint sensor. maybe I'm lucky or maybe I just knew how to set the fingerprint up properly I don't know but my experience with it has been positive
thepersona said:
What case are you using?
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https://www.amazon.co.uk/GEEMEE-Waterproof-Anti-Scratch-Protective-Transparent/dp/B08H5931YQ
arturiu said:
https://www.amazon.co.uk/GEEMEE-Waterproof-Anti-Scratch-Protective-Transparent/dp/B08H5931YQ
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Click to collapse
Damn it doesn't appear that that case is available in Canada or even the US. Oh well hopefully more cases turn up when the device releases in the US
Try adding the same finger a few times. I haven't had any problems since I did that.
Do you also have this issue, that while calling, you accidentally click on the fingerprint sensor and so activate the screen while it is 'at your ear' and so you 'click' on several options and so on? It happens a lot, I have accidentally adjusted with my ear the brightness or paused the call etc. Very annoying!
I struggled a bit at first to have my fingerprint recognized when trying to unlock, often ending up typing my pin instead.
I noticed a huge improvement by sliding my thumb upwards on the sensor, instead of just pressing it still. Now works almost all the times.
November update might have improved the situation as well.
Not sure if it's something to do with a recent update but my reader is not recognising my fingerprints very well at all now. Anyone seen problems?
The other potential issue is that I've been doing a lot of DIY lately and probably worn away some of the detail on my finger ends .
wazzaworld said:
Not sure if it's something to do with a recent update but my reader is not recognising my fingerprints very well at all now. Anyone seen problems?
The other potential issue is that I've been doing a lot of DIY lately and probably worn away some of the detail on my finger ends .
Click to expand...
Click to collapse
Mine still on 58.0.A.22.21 as it's US variant but recently I am also facing issues with fingerprint scanner if the phone is in (deep?) sleep mode. Earlier it used to be just touch and go but now had to press it or try multiple time to unlock it.
Not sure what's the issue here?
No problems with my FPR. Occasionally it requires a couple of tries but that's true of every single phone on the market.
Mine seems to be working well. I am coming from a P30 Pro with the underscreen sensor, and I had a few Xperias before that. This is by far the fastest Android fingerprint sensor I've used. it seems to instantly recognize everything. It's probably on par with my pre-face ID iPhones, but i don't have one of those anymore to compare it.
I ended up disabling the fingerprint reader completely. Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket. Also all those buttons on the same side is a really poor design choice, specially power right under volume. Btw, is there a way to disable the assistant button?
hovikg said:
I ended up disabling the fingerprint reader completely. Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket. Also all those buttons on the same side is a really poor design choice, specially power right under volume. Btw, is there a way to disable the assistant button?
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Click to collapse
Everything I have read, says there's no way to disable it. I'm very surprised I have yet to activate accidentally. But, that might be because the button covers on my case are kind of stiff.
hovikg said:
Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket.
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I get the exact same behavior. Very frustrating. Totally disappointed with the fingerprint scanner.
hovikg said:
Btw, is there a way to disable the assistant button?
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Click to collapse
You can disable the assistant app. But if course this is only a solution if you don't use the Google assistant at all.
My favorite fingerprint reader was the Pixel 3 with the reader on the back of the phone. My least favorite has been the under-screen readers on my Huaweis. The reason is less accuracy and fingerprints.
I've had my Xperia 5 ii for a day, and have been on it a lot, and the fingerprint reader has been excellent. My problem is finding it and not dropping the phone while I look.