Voicemail Issue - have tried everything and now out of ideas ! - Moto G 2015 Q&A, Help & Troubleshooting

So I have a 2015 16gb/2gb Moto G running on the Three network in the UK.
My problem is a recurring voicemail notification that will just NOT go away.
The notification can be swiped away but returns after a reboot or every time the phone loses and regains mobile signal. It survives a hard reset. I have checked my voicemail, left myself new messages and deleted them - all to no avail.
The notification goes away if I kill the Phone Services system app but always comes back on a signal loss/regain.
Three Customer Service have tried de-activating/activiating my voicemail service - all to no avail.
Pretty much out of ideas now !

This is a carrier issue, the voicemail notification comes with an update signal from your carrier or a query of message status from the device, not the phone itself. When you reboot or lose signal and reconnect, the phone queries the VM service to see if there are messages waiting, if their are the notification is enabled.
Have you tried having someone leave you a real message, then listen to it and delete it? Other than that, you need to go back to Three, and if their customer service can't understand what is going on, call tech support or try moving up to a higher tier of tech support. This is clearly a carrier issue and not a device issue.

HiddenPooh said:
So I have a 2015 16gb/2gb Moto G running on the Three network in the UK.
My problem is a recurring voicemail notification that will just NOT go away.
The notification can be swiped away but returns after a reboot or every time the phone loses and regains mobile signal. It survives a hard reset. I have checked my voicemail, left myself new messages and deleted them - all to no avail.
The notification goes away if I kill the Phone Services system app but always comes back on a signal loss/regain.
Three Customer Service have tried de-activating/activiating my voicemail service - all to no avail.
Pretty much out of ideas now !
Click to expand...
Click to collapse
Did you come up with a solution? I have a similar problem. On a recent trip outside my carrier's area (AT&T) I received a voicemail just before take off. After arriving the area (outside AT&T) service, my phone still showed the VM icon. While out of town I managed all my AT&T voicemails via remote access. The VM icon remained because I never connected over an AT&T network. Now that I returned home, the voicemail is gone but the icon has remained in place. I have tried many of the methods you listed, but no luck.
Update: I killed all phone services, cleared cache & data. Problem resolved.

Related

Cell Phone Service Issues

Hey guys. I have the new XDAndroid 11/8 update and it seems to working great. I have had an issue that started before that update and it is pretty bad. Every time I make a call, it says dialing, the 3G logo disappears and then it says call ended and the 3G icon comes back. The whole time, the bars for my service are bouncing between none and full. It has the same problem with text messaging. Data seems to be working fine. I can get on the marketplace and get emails and such. It just started randomly and I don't know what may have caused it. Thanks for any help you can give.
I have a Sprint HTC Touch Pro 2 activated on Boost Mobile.
It does the same thing in Windows Mobile so maybe it's an issue with Boost Mobile or a hardware issue? I go to text or call and the service will bounce between full bars and none and sometimes it will switch to roaming mode.

[Q] After Android 4.3 Update- No Signal triggers false voicemail notification

Hi everyone,
I work in an office that has no cell signal. So when I step into my office, my bars go away, I get the no signal symbol and then 30 seconds later my phone will alert me that I have a voicemail (when I don't have one). When I step into an area where I can get a signal, the voicemail notification goes away and my phone is fine. All of this started the day I updated to Android 4.3.
I've called Verizon multiple times and all they can do is tell me to reset my phone, which I have done multiple times.... I also have had my voicemail reset
It's really annoying since it will vibrate and the screen lights up as usual for 30 seconds.
Now my battery drains faster since my phone vibrates every 5 -15 minutes all day while I'm at work.
Any thoughts?
So what is the issue? Low or no cell signal will cause your battery to drain real fast. You need to put your phone in airplane mode. The way your phone behaved is perfectly normal.
Sent from my Galaxy Nexus using Tapatalk
buhohitr said:
So what is the issue? Low or no cell signal will cause your battery to drain real fast. You need to put your phone in airplane mode. The way your phone behaved is perfectly normal.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
The issue is that when I lose signal completely, my phone notifies me that I have a voicemail, when in actuality I don't.
No signal = false voicemail notification
chomper10 said:
The issue is that when I lose signal completely, my phone notifies me that I have a voicemail, when in actuality I don't.
No signal = false voicemail notification
Click to expand...
Click to collapse
In your case, most likely the issue is in VZ voicemail system, I pretty sure it's not your phone, since the voicemail notification is delivery by VZ voice mail system. I suggest a few workaround:
1) If you preferred VZ voice mail, setup a call forward during the "none signal period".
2) Switch to Google voice mail.
3) Put your phone in Airplane mode during the "none signal period"
So you don't think it's my phone... My thought it was my phone since it happened right after the Android 4.3 update. My wife has updated hers to 4.3 and she gets the same issues.
Verizon thought it was my phone because the in order to get a voicemail notification data is sent over the cell signal.
In my case, I don't have a cell signal and then the false notification appears.
Looking at your workarounds
1) Won't work for me, I'm on the go all day. I go in and out of rooms where I do/don't have cell signal.
2) Will need to look into it, I never heard of Google voicemail.
3) Got young kids... need to be ready if they get sick!
chomper10 said:
So you don't think it's my phone... My thought it was my phone since it happened right after the Android 4.3 update. My wife has updated hers to 4.3 and she gets the same issues.
Verizon thought it was my phone because the in order to get a voicemail notification data is sent over the cell signal.
In my case, I don't have a cell signal and then the false notification appears.
Looking at your workarounds
1) Won't work for me, I'm on the go all day. I go in and out of rooms where I do/don't have cell signal.
2) Will need to look into it, I never heard of Google voicemail.
3) Got young kids... need to be ready if they get sick!
Click to expand...
Click to collapse
Another option, do you have access to wifi where no cell signal? BTW, most people preferred google voice mail over VZ voice mail.
buhohitr said:
Another option, do you have access to wifi where no cell signal? BTW, most people preferred google voice mail over VZ voice mail.
Click to expand...
Click to collapse
Yes.
chomper10 said:
Yes.
Click to expand...
Click to collapse
You can download grove IP and set it up with Google voice. You can handout google phone number to your important people so they can reach you during this no cell signal period. You also can call out using grove IP. Grove IP is voice over IP instead of using cell signal.This also work well with Google voice mail.
chomper10 said:
Yes.
Click to expand...
Click to collapse
Today I called Verizon to disable my voicemail system. Then I turned off my phone, walked outside to get a signal and I had no voicemail notification.
Then, I walked inside, lost signal and then the voicemail notification appeared.
Something in the Android 4.3 update is causing the notification to appear. Very annoying...
chomper10 said:
Today I called Verizon to disable my voicemail system. Then I turned off my phone, walked outside to get a signal and I had no voicemail notification.
Then, I walked inside, lost signal and then the voicemail notification appeared.
Something in the Android 4.3 update is causing the notification to appear. Very annoying...
Click to expand...
Click to collapse
Sound like you discovered a bug with 4.3 which none of us has experienced!
chomper10 said:
The issue is that when I lose signal completely, my phone notifies me that I have a voicemail, when in actuality I don't.
No signal = false voicemail notification
Click to expand...
Click to collapse
Does the message say you have a voicemail? Mine says "voicemail activity detected unable to connect to server"
Sent from my SCH-I535 using xda app-developers app
I second the idea of you going to Google voice for your voice mail. Verizon voice mail notifications was always buggy for me. Plus you get free visual voice mail with Google voice. After you reroute your vmail to voice you should never see vzw vmail again.
---------- Post added at 09:25 AM ---------- Previous post was at 09:21 AM ----------
I should mention this happened to me like a year ago and I had to delete everything from my vzw vmail account then wait a few days before the false notification went away. Now that I think about it that is why I went to Google voice.
Well, not the only one.
buhohitr said:
Sound like you discovered a bug with 4.3 which none of us has experienced!
Click to expand...
Click to collapse
chomper10 said:
Hi everyone,
I work in an office that has no cell signal. So when I step into my office, my bars go away, I get the no signal symbol and then 30 seconds later my phone will alert me that I have a voicemail (when I don't have one). When I step into an area where I can get a signal, the voicemail notification goes away and my phone is fine. All of this started the day I updated to Android 4.3.
I've called Verizon multiple times and all they can do is tell me to reset my phone, which I have done multiple times.... I also have had my voicemail reset
It's really annoying since it will vibrate and the screen lights up as usual for 30 seconds.
Now my battery drains faster since my phone vibrates every 5 -15 minutes all day while I'm at work.
Any thoughts?
Click to expand...
Click to collapse
I too have this exact issue. The false VM notification is annoying for sure (it is always 2 "new" VM, when in fact there are zero), but the more annoying aspect is the "mobile network unavailable" message. Not only does it happen every time I move to the center of the building, but it tends to persist for a few minutes after moving back to areas that I know I have coverage.
This began with the 4.3 update, and nothing else has changed. It is so annoying, that I have spent hours searching for a resolution which is how I ended up here.
mtnhack said:
I too have this exact issue. The false VM notification is annoying for sure (it is always 2 "new" VM, when in fact there are zero), but the more annoying aspect is the "mobile network unavailable" message. Not only does it happen every time I move to the center of the building, but it tends to persist for a few minutes after moving back to areas that I know I have coverage.
This began with the 4.3 update, and nothing else has changed. It is so annoying, that I have spent hours searching for a resolution which is how I ended up here.
Click to expand...
Click to collapse
Sorry it has taken a while to respond. I *might* have solved my problem.
So right now my Verizon voicemail is disabled and I get the false voicemail alert when I lose signal. I do not receive any other messages.
Our wifi hubs have been updated, so now when I go into work, I get wifi all day long without interruption. Since then, no more false voicemail alerts!
Just to experiment, I disabled my wifi and sure enough I got the false voicemail notification. Turned wifi back on and it eventually cleared itself after a minute. Hope this helps!
chomper10 said:
Sorry it has taken a while to respond. I *might* have solved my problem.
So right now my Verizon voicemail is disabled and I get the false voicemail alert when I lose signal. I do not receive any other messages.
Our wifi hubs have been updated, so now when I go into work, I get wifi all day long without interruption. Since then, no more false voicemail alerts!
Just to experiment, I disabled my wifi and sure enough I got the false voicemail notification. Turned wifi back on and it eventually cleared itself after a minute. Hope this helps!
Click to expand...
Click to collapse
Did you go in your voicemail and make sure all messages are deleted? if you empty your vm completely and keep it empty it should fix its self after a day or two.

Stuck Voicemail Notification

Hi all,
I have an issue where my voicemail icon remains in the notification bar, even though I do not have an actual voicemail. I've gone through the ring around with sprint and have tried:
- Clearing Data in the Phone app - this resolves the issue until a reboot
- Sprint saw a message in my VM inbox which they cleared. Immediately the notification went away. After a reboot, it came back
- Sprint re-provisioned my VM. Immediately the notification went away. After a reboot, it came back
- I requested my VM mailbox to be deleted. Immediately the notification went away. After a reboot, it came back
I'm at a loss... has anyone encountered this? Sprint claims this is a known issue with the S8.
I have an unlocked version on Sprint. At this point, I do not have a Sprint Voicemail box, and am using integrated Google Voice.
Thanks!
-SkywayEx1403
I have the same problem on an unlocked S8 with Sprint. I have reprovisioned the phone, but it has no visual vm app, so I am using youmail, which is pretty cool and free.
It doesn't come back unless I reboot or refresh the network.
The one solution I have not tried is leaving myself a vm, or not taking a call, and then clearing that vm, which purportedly worked with older phones and android versions. My S5 would often restore a vm notification after a reboot.
I can confirm that once you get a vm, and delete it through the vm phone routine, the notification goes away, permanently. At least for me it did.
If this works for somebody, i used it in Mexico with Telcel as carrier and a Galaxy S8. I had canceled the option of voice messages with the carrier, but i ALWAYS had the icon showing as if i had a voice message, dealed with that for months just closing it from settings/apps/Phone, then after months with that bugging me. I decided to contact the carrier, they said they couldn't do anything cause i cancelled the service, then i asked.. ok then please activate it again which they did, i registered my name, welcome message as if i was gonna use it... and then the icon dissapeared!!.. i immediatly contacted them to cancel the service again and voilá! the icon finally has gone.
This was finally a permanent solution, hope this can he helpful,
After the Oreo update, force stopping the phone app no longer clears the VM notification. Annoying as hell.

Several problems with my new S6. Please help.

Hello,
I got an S6 through Verizon. It's unlocked. So I'm using it on Total Wireless. Everything was activated last night and was working great. Then, I wake up this morning to check my phone, and as soon as I lit up the screen ALL of my notifications came through that once. I have it set to always allow notifications on the lock screen, wifi sleep is set to always allow connection even in sleep, and data saver is off. I used to have an Asus Zenfone that would do the same thing if it was connected to a router using IPv6. Are there any fixed or known reasons why the S6 does this?
Secondly, out of nowhere today, my phone stopped sending texts and calls. Data was working on everything EXCEPT Facebook Messenger. So before calling Total Wireless, I tried restarting, power cycling, removing and replacing the SIM, resetting network settings, changing it from Global to LTE/CDMA only, and so much more. I eventually caved and called. The reore had me dial *76 to disable call forwarding, although I never even enabled call forwarding. Would that be the main culprit to the issue that I was experiencing? I mean, randomly not sending texts and calls and saying "searching for service" even though it clearly had full signal of LTE and data was still working sounds pretty odd to me. Any ideas?
cotylee1991 said:
Hello,
?
Secondly, out of nowhere today, my phone stopped sending texts and calls. Data was working on everything EXCEPT Facebook Messenger. So before calling Total Wireless, I tried restarting, power cycling, removing and replacing the SIM, resetting network settings, changing it from Global to LTE/CDMA only, and so much more. I eventually caved and called. The reore had me dial *76 to disable call forwarding, although I never even enabled call forwarding. Would that be the main culprit to the issue that I was experiencing? I mean, randomly not sending texts and calls and saying "searching for service" even though it clearly had full signal of LTE and data was still working sounds pretty odd to me. Any ideas?
Click to expand...
Click to collapse
I'm having this issue today as well did you ever figure this out ..the call forwarding automatically turning on?

Using old LG G5 for wifi only - frustrations

I have an old LG G5 that was on T-Mobile and now has no carrier service. Every time I start it and also multiple times per day, I get alerts that there is no Voice service and the SIM is not provisioned. Also, it will turn mobile data back on with every restart. I use this phone simply as a means of being away from my work (from home) desk so I can still access company email and IM. For that I only need wifi, nothing more.
My ideal world would have this phone never turning on mobile data, never warning me that there's no voice (or data) service, and never alerting https://vlc.onl me about the SIM not being provisioned.
I have tried long-pressing these notifications and both bring me to the app "Call services" with one available option: Icon badge. Turning this off has no effect on the notifications.
Any suggestions will be warmly welcomed, even if they don't work.
Note: I was somehow able to kill a similar alert about Data service, but have not had the same success with Voice service even after doing the same things.
i don't understand: did you eject out the sim card?
Use airplane mode. That should solve the problem

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