Several problems with my new S6. Please help. - Galaxy S6 Q&A, Help & Troubleshooting

Hello,
I got an S6 through Verizon. It's unlocked. So I'm using it on Total Wireless. Everything was activated last night and was working great. Then, I wake up this morning to check my phone, and as soon as I lit up the screen ALL of my notifications came through that once. I have it set to always allow notifications on the lock screen, wifi sleep is set to always allow connection even in sleep, and data saver is off. I used to have an Asus Zenfone that would do the same thing if it was connected to a router using IPv6. Are there any fixed or known reasons why the S6 does this?
Secondly, out of nowhere today, my phone stopped sending texts and calls. Data was working on everything EXCEPT Facebook Messenger. So before calling Total Wireless, I tried restarting, power cycling, removing and replacing the SIM, resetting network settings, changing it from Global to LTE/CDMA only, and so much more. I eventually caved and called. The reore had me dial *76 to disable call forwarding, although I never even enabled call forwarding. Would that be the main culprit to the issue that I was experiencing? I mean, randomly not sending texts and calls and saying "searching for service" even though it clearly had full signal of LTE and data was still working sounds pretty odd to me. Any ideas?

cotylee1991 said:
Hello,
?
Secondly, out of nowhere today, my phone stopped sending texts and calls. Data was working on everything EXCEPT Facebook Messenger. So before calling Total Wireless, I tried restarting, power cycling, removing and replacing the SIM, resetting network settings, changing it from Global to LTE/CDMA only, and so much more. I eventually caved and called. The reore had me dial *76 to disable call forwarding, although I never even enabled call forwarding. Would that be the main culprit to the issue that I was experiencing? I mean, randomly not sending texts and calls and saying "searching for service" even though it clearly had full signal of LTE and data was still working sounds pretty odd to me. Any ideas?
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I'm having this issue today as well did you ever figure this out ..the call forwarding automatically turning on?

Related

I cannot make calls with my G2x

This is my second G2x and both have exhibited the same behavior. It will dial a number, whether from the phonebook or the dialer itself, and the phone application will say that it is dialing. After 30 seconds or so, and no ringing on the other end of the line, the call ends itself.
I usually have to enable Airplane mode, then disable it, to be able to make a call. sometimes I have to go as far as rebooting the phone completely after which it may or may not work. Incoming calls fail as well so I am missing quite a few calls and texts...but thhe emails and other data messages come through.
Oddly, data works perfectly regardless of whether the phone is having problems calling. This happens in 2g as well as 4g. I have manually selected 2g and could not call and had the same trouble in WCDMA only mode. I thought it was related to Wifi calling but enabling that has no effect.
Any ideas? I am trying my other line to see if that SIM card is having trouble. I just have no other ideas at this point.
pinhead said:
This is my second G2x and both have exhibited the same behavior. It will dial a number, whether from the phonebook or the dialed itself, and the phone application will say that it is dialing. After 30 seconds, no ringing on the other end of the line, the call ends itself.
I usually have to enable Airplane mode, then disable it, to be able to make a call.
Oddly, data works perfectly regardless of whether the phone is having problems calling. This happens in 2g as well as 4g. I have manually selected 2g and could not call and had the same trouble in WCDMA only mode. I thought it was related to Wifi calling but enabling that has no effect.
Any ideas? I am trying my other line to see if that SIM card is having trouble. I just have no other ideas at this point.
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happened to me today too. I have had the phone since March 20th and I have too reboot to make it work. No idea what could it be.
Sent from my LG-P999 using XDA App
I used to have this problem frequently on my MT3G. Since someone else is having this problem on a different phone, I would guess that it's something software related.
Alright, it is happening on both of my lines. It might be a program that I installed so I am loading them back on one at a time to see if can determine which it is. I am looking at either Google Voice or Beautiful Widgets as likely culprits at this time but there is not certainty. I have also avoided installing Facebook and Twitter. I am able to make calls right now. I will see if this keeps working for the next few hours...maybe through to my morning coffee. I really hope it is an application, something I can do without, because it would be pretty bad if it is the phone. My girl just ordered one of these as well since she likes mine so much.
pinhead said:
This is my second G2x and both have exhibited the same behavior. It will dial a number, whether from the phonebook or the dialer itself, and the phone application will say that it is dialing. After 30 seconds or so, and no ringing on the other end of the line, the call ends itself.
I usually have to enable Airplane mode, then disable it, to be able to make a call. sometimes I have to go as far as rebooting the phone completely after which it may or may not work. Incoming calls fail as well so I am missing quite a few calls and texts...but thhe emails and other data messages come through.
Oddly, data works perfectly regardless of whether the phone is having problems calling. This happens in 2g as well as 4g. I have manually selected 2g and could not call and had the same trouble in WCDMA only mode. I thought it was related to Wifi calling but enabling that has no effect.
Any ideas? I am trying my other line to see if that SIM card is having trouble. I just have no other ideas at this point.
Click to expand...
Click to collapse
Happened to me twice today, first in the AM and then again around 2200 central time. i recently started using setcpu so not sure if thats an issue or not. anyone find the app responsible?
Yes, it has happened to me too, usually after it is in standby or idle, and this is my second phone. But my second phone not happens as often as the first one. Reboot is the only way I can get it to work. I notice that the signal is very weak only 1 or 2 bars.
That is a very good point to mention...that it is almost always directly after bringing the phone out of standby. Mine just did it again.
Same problem here. I don't even know how many calls or txts I've missed since.
Had this issue with my N1 and I always chalked it up to cruddy radio and/or coverage. I've since had it on my g2x once or maybe twice I think (had g2x for 3 days now), but at least after it timed out I was able to try again and the call would go through. With my N1 it would never recover unless I toggled airplane mode or sometimes even needed to reboot.
I hope there are some improvements in this area, because bad radio was my biggest gripe with my N1, and i really want to love this phone!
Sent from my LG-P999 using XDA App

[Q] Not receiving incoming calls when 2G data is in use

Hi,
I'm using HTC Sensation, and can't seem to receive incoming calls when 2G data connection is active. Same goes for SMS messages. As soon as the "E" sign goes blank or if I disable mobile data, the calls start coming through.
I've tested this out with SIMs from other networks as well. Problem persists with them as well.
A little research shows DDTM (whatever that is) needs to be disabled. HTC Sensation has no such setting, the closes it comes to is "Enable always on mobile data" which is disabled on my phone - still having this problem.
After a little while of continuous mobile data use, the phone gets hot (as expected) and the battery starts to drain real fast.
Aren't incoming calls supposed to interrupt mobile data connection to host calls?
No, with edge you can't have data & calls at the same time. People should automatically go to voicemail if you have an active data connection (actually pulling down/sending data).
As far as I know, a call has never interrupted my data while on edge, back before 3G
xnifex said:
No, with edge you can't have data & calls at the same time. People should automatically go to voicemail if you have an active data connection (actually pulling down/sending data).
As far as I know, a call has never interrupted my data while on edge, back before 3G
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Click to collapse
I don't think that's true. I had Hero before this one and data used to be on all the time, it always got interrupted in the event of an incoming call. Hell that's the default behavior on any cell phone from Nokia to Samsung. Even Galaxy S 2 does it!
Could it have to do anything with permissions?
Was wondering, is this an application-related thing? Specifically if an app doesn't have the "Read phone state and identity" permission, and uses mobile data, it won't interrupt itself when an incoming phone call comes in.
Just an idea.
irtiza.nazar said:
I don't think that's true. I had Hero before this one and data used to be on all the time, it always got interrupted in the event of an incoming call. Hell that's the default behavior on any cell phone from Nokia to Samsung. Even Galaxy S 2 does it!
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Click to collapse
it may have been connected but not sending/receiving. If you're sending/receiving data (active connection) at the time that a call comes through, then it will get bounced to voicemail.

[Q] After Android 4.3 Update- No Signal triggers false voicemail notification

Hi everyone,
I work in an office that has no cell signal. So when I step into my office, my bars go away, I get the no signal symbol and then 30 seconds later my phone will alert me that I have a voicemail (when I don't have one). When I step into an area where I can get a signal, the voicemail notification goes away and my phone is fine. All of this started the day I updated to Android 4.3.
I've called Verizon multiple times and all they can do is tell me to reset my phone, which I have done multiple times.... I also have had my voicemail reset
It's really annoying since it will vibrate and the screen lights up as usual for 30 seconds.
Now my battery drains faster since my phone vibrates every 5 -15 minutes all day while I'm at work.
Any thoughts?
So what is the issue? Low or no cell signal will cause your battery to drain real fast. You need to put your phone in airplane mode. The way your phone behaved is perfectly normal.
Sent from my Galaxy Nexus using Tapatalk
buhohitr said:
So what is the issue? Low or no cell signal will cause your battery to drain real fast. You need to put your phone in airplane mode. The way your phone behaved is perfectly normal.
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
The issue is that when I lose signal completely, my phone notifies me that I have a voicemail, when in actuality I don't.
No signal = false voicemail notification
chomper10 said:
The issue is that when I lose signal completely, my phone notifies me that I have a voicemail, when in actuality I don't.
No signal = false voicemail notification
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Click to collapse
In your case, most likely the issue is in VZ voicemail system, I pretty sure it's not your phone, since the voicemail notification is delivery by VZ voice mail system. I suggest a few workaround:
1) If you preferred VZ voice mail, setup a call forward during the "none signal period".
2) Switch to Google voice mail.
3) Put your phone in Airplane mode during the "none signal period"
So you don't think it's my phone... My thought it was my phone since it happened right after the Android 4.3 update. My wife has updated hers to 4.3 and she gets the same issues.
Verizon thought it was my phone because the in order to get a voicemail notification data is sent over the cell signal.
In my case, I don't have a cell signal and then the false notification appears.
Looking at your workarounds
1) Won't work for me, I'm on the go all day. I go in and out of rooms where I do/don't have cell signal.
2) Will need to look into it, I never heard of Google voicemail.
3) Got young kids... need to be ready if they get sick!
chomper10 said:
So you don't think it's my phone... My thought it was my phone since it happened right after the Android 4.3 update. My wife has updated hers to 4.3 and she gets the same issues.
Verizon thought it was my phone because the in order to get a voicemail notification data is sent over the cell signal.
In my case, I don't have a cell signal and then the false notification appears.
Looking at your workarounds
1) Won't work for me, I'm on the go all day. I go in and out of rooms where I do/don't have cell signal.
2) Will need to look into it, I never heard of Google voicemail.
3) Got young kids... need to be ready if they get sick!
Click to expand...
Click to collapse
Another option, do you have access to wifi where no cell signal? BTW, most people preferred google voice mail over VZ voice mail.
buhohitr said:
Another option, do you have access to wifi where no cell signal? BTW, most people preferred google voice mail over VZ voice mail.
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Click to collapse
Yes.
chomper10 said:
Yes.
Click to expand...
Click to collapse
You can download grove IP and set it up with Google voice. You can handout google phone number to your important people so they can reach you during this no cell signal period. You also can call out using grove IP. Grove IP is voice over IP instead of using cell signal.This also work well with Google voice mail.
chomper10 said:
Yes.
Click to expand...
Click to collapse
Today I called Verizon to disable my voicemail system. Then I turned off my phone, walked outside to get a signal and I had no voicemail notification.
Then, I walked inside, lost signal and then the voicemail notification appeared.
Something in the Android 4.3 update is causing the notification to appear. Very annoying...
chomper10 said:
Today I called Verizon to disable my voicemail system. Then I turned off my phone, walked outside to get a signal and I had no voicemail notification.
Then, I walked inside, lost signal and then the voicemail notification appeared.
Something in the Android 4.3 update is causing the notification to appear. Very annoying...
Click to expand...
Click to collapse
Sound like you discovered a bug with 4.3 which none of us has experienced!
chomper10 said:
The issue is that when I lose signal completely, my phone notifies me that I have a voicemail, when in actuality I don't.
No signal = false voicemail notification
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Click to collapse
Does the message say you have a voicemail? Mine says "voicemail activity detected unable to connect to server"
Sent from my SCH-I535 using xda app-developers app
I second the idea of you going to Google voice for your voice mail. Verizon voice mail notifications was always buggy for me. Plus you get free visual voice mail with Google voice. After you reroute your vmail to voice you should never see vzw vmail again.
---------- Post added at 09:25 AM ---------- Previous post was at 09:21 AM ----------
I should mention this happened to me like a year ago and I had to delete everything from my vzw vmail account then wait a few days before the false notification went away. Now that I think about it that is why I went to Google voice.
Well, not the only one.
buhohitr said:
Sound like you discovered a bug with 4.3 which none of us has experienced!
Click to expand...
Click to collapse
chomper10 said:
Hi everyone,
I work in an office that has no cell signal. So when I step into my office, my bars go away, I get the no signal symbol and then 30 seconds later my phone will alert me that I have a voicemail (when I don't have one). When I step into an area where I can get a signal, the voicemail notification goes away and my phone is fine. All of this started the day I updated to Android 4.3.
I've called Verizon multiple times and all they can do is tell me to reset my phone, which I have done multiple times.... I also have had my voicemail reset
It's really annoying since it will vibrate and the screen lights up as usual for 30 seconds.
Now my battery drains faster since my phone vibrates every 5 -15 minutes all day while I'm at work.
Any thoughts?
Click to expand...
Click to collapse
I too have this exact issue. The false VM notification is annoying for sure (it is always 2 "new" VM, when in fact there are zero), but the more annoying aspect is the "mobile network unavailable" message. Not only does it happen every time I move to the center of the building, but it tends to persist for a few minutes after moving back to areas that I know I have coverage.
This began with the 4.3 update, and nothing else has changed. It is so annoying, that I have spent hours searching for a resolution which is how I ended up here.
mtnhack said:
I too have this exact issue. The false VM notification is annoying for sure (it is always 2 "new" VM, when in fact there are zero), but the more annoying aspect is the "mobile network unavailable" message. Not only does it happen every time I move to the center of the building, but it tends to persist for a few minutes after moving back to areas that I know I have coverage.
This began with the 4.3 update, and nothing else has changed. It is so annoying, that I have spent hours searching for a resolution which is how I ended up here.
Click to expand...
Click to collapse
Sorry it has taken a while to respond. I *might* have solved my problem.
So right now my Verizon voicemail is disabled and I get the false voicemail alert when I lose signal. I do not receive any other messages.
Our wifi hubs have been updated, so now when I go into work, I get wifi all day long without interruption. Since then, no more false voicemail alerts!
Just to experiment, I disabled my wifi and sure enough I got the false voicemail notification. Turned wifi back on and it eventually cleared itself after a minute. Hope this helps!
chomper10 said:
Sorry it has taken a while to respond. I *might* have solved my problem.
So right now my Verizon voicemail is disabled and I get the false voicemail alert when I lose signal. I do not receive any other messages.
Our wifi hubs have been updated, so now when I go into work, I get wifi all day long without interruption. Since then, no more false voicemail alerts!
Just to experiment, I disabled my wifi and sure enough I got the false voicemail notification. Turned wifi back on and it eventually cleared itself after a minute. Hope this helps!
Click to expand...
Click to collapse
Did you go in your voicemail and make sure all messages are deleted? if you empty your vm completely and keep it empty it should fix its self after a day or two.

S5 wont Ring on incoming calls?

I can do everything else on it. Text, Place calls, receive text and emails, surf the web. It won't ring calls are going to voicemail. I got a replacement phone from best buy. I have spent 2+ hours with sprint CS resetting and upgrading everything. I'm coming from a S4 that has been wiped.
Has anyone else had this issue? Fix?
Thanks
Phone is completely stock.
Have tried:
Battery Pull
Update Profile, PRL, System update
Did the ##72786# "refresh"
HELP!
Had the same issue where my phone wasn't ringing on calls received. The ##72786# refresh fixed it for me. Has not happened again.
Yeah, i thought maybe I was imagining it but i had like 2 calls go to voicemail from a roadside assistance company i was waiting for call from last night. Thought it was odd but now you say your experiencing it too.
CeloCRF said:
Had the same issue where my phone wasn't ringing on calls received. The ##72786# refresh fixed it for me. Has not happened again.
Click to expand...
Click to collapse
What is the ##72786# refresh? I searched for it but came up empty.
AdRock02gt said:
What is the ##72786# refresh? I searched for it but came up empty.
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Click to collapse
It resets the provisioning on the phone and forces it to re-download the activation settings. Aka kinda like a re-provision.
I'm having the same problem, but only when connected to LTE. Have you tried turning off LTE and seeing if you can get calls? Maybe we have the same issue with our phones/area.
same issue
It's been a while so I assume you resolved the issue.
I have the same issue. Switch to CDMA fixes the issue but then I have no LTE. tried the phone reprovision code. It worked but then stopped working after 1 call.
Same stupid issue
I have this issue and would really appreciate it if someone could share the secret to getting incoming calls.
Issue is with the service provider. In my case Sprint. Turning off Wi-Fi calling and Wi-Fi helps but CDMA only mode for places where there's only 1 to 2 bars for LTE Spark is the solution for now. Call up your provider and let them know about your issue.

Call ended right away? Can't make calls

Hello,
I was wondering if anyone is experiencing this weird hang up. When I try to make calls, it automatically ends my call without any rings. I keep trying to call and it keeps ending right after it dials.
I had to restart my phone to finally get it to work. It has happened twice to me now.
Same exact issue here. Rebooting sometimes works, sometimes doesn't. Tried uninstalling Google Voice, same issue. Annoying as heck.
Same issue here, on T-Mobile. I exchanged my original phone because I was having radio issues (phone would not connect to the mobile network), but this problem seems to have carried over. Phone is set to use WiFi calling, I'm wondering if there is a handover issue when I leave my home wireless network.
I'm on T-Mobile as well, in north Dallas area. I do not have mine set to do WiFi calling, as it is guaranteed to drop your call when you leave your house (happens every time to me, so now I don't bother with WiFi calling).
This instant "Call Ended" issue is separate.
Yup, happened to me earlier, i had to turn the phone off for 15 minutes. Im on t-mobile
Solution!
I believe I have figured out how to fix this. Go into Settings, then More..., then make sure Wi-Fi Calling is on, then click on Wi-Fi Calling then make sure you have Cellular preferred selected. After I did this, I was able to make calls with Wi-Fi on or off. Hope this fixes yours too.
Same issue here. Call hangs up right after i hit dial. Tonight even resetting the phone twice didn't solve. Finally after 20 minutes I was able to make a call. So frustrating as I had an important conference call I needed to be on. I ended up texting a few people in the call, and my texts were successfully received, just couldn't call out. So frustrating, but comforting knowing that I am not alone. Think I might return this phone as this is the 5th time this issue has occurred and I've only had the phone for 6 days.
-Hayden
I have same issue. I turned off VoLTE and problem gone. Hope this helps.
Sent from my SGP561 using Tapatalk
qarbonite said:
I believe I have figured out how to fix this. Go into Settings, then More..., then make sure Wi-Fi Calling is on, then click on Wi-Fi Calling then make sure you have Cellular preferred selected. After I did this, I was able to make calls with Wi-Fi on or off. Hope this fixes yours too.
Click to expand...
Click to collapse
Sorry, that is not a fix. I've used that configuration and still ran into the instant call ended problem. Thanks for the suggestion though.
---------- Post added at 07:44 AM ---------- Previous post was at 07:41 AM ----------
ngvuanh said:
I have same issue. I turned off VoLTE and problem gone. Hope this helps.
Sent from my SGP561 using Tapatalk
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Click to collapse
VoLTE (voice over LTE) could actually be the problem - that is a setting that comes pre-enabled and I never disabled it. Makes sense to try disabling it and see if it happens again.
I'll report back in a couple days whether the issue happens again with VoLTE disabled.
Man I really like this phone, but the call ending and camera issue, I had to return it. Damn you sony!
asianizeboy said:
Man I really like this phone, but the call ending and camera issue, I had to return it. Damn you sony!
Click to expand...
Click to collapse
The call ended issue hasn't happened to me since disabling VoLTE. Though I did get a call from my wife when she got off work, which when I swiped to answer, my phone rebooted.. that was fun.
simplyphp said:
The call ended issue hasn't happened to me since disabling VoLTE. Though I did get a call from my wife when she got off work, which when I swiped to answer, my phone rebooted.. that was fun.
Click to expand...
Click to collapse
It only happened to me once. Rebooting had no effect, but after turning off LTE everything worked. Makes sense that it would be a VoLTE issue.
you can try fiddling with the network mode settings in the more wireless/network option. the t-mobile rep. got it working again after switching the network preferences from LTE Preferred to GSM. That got calls working again. I believe I switched it back to LTE afterwards and I'm not experiencing any more problems with that error.
Same here. It was totally random as to when and how long it would automatically end calls.
VoLTE settings made no difference. Eventually the problem would return.
I just replaced it at the TMobile store.
Problem Solved!
So, I was having this same problem and reading this forum, I discover that I just need to change the network mode
Go to settings > More... > Mobile Networks > Network Mode
And it probably its marked LTE (only).. Just change it for LTE(preferred)/WCDMA/GSM
I hope it can help you
I have HTC One M7 with cm12.1 and I'm having this issue too!

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