I have received a refurbished Note 5 from sprint and noticed the cover over the flash/heart rate sensor has scratches on it. Is this cover glass or plastic and anyone know if it is replaceable?
I didn't notice it for a few days and doubt sprint will do anything about it now.
If anyone has any scratches on their led flash cover please vote. In addition, if you are positive whether it is glass or plastic please advise. Even better, if you have had it replaced let me know. Thanks all!
The cover is glass, a competent tech should be able to get you fixed up (although he/she will void your warranty). Are you sure it didnt come with a refurbishers warranty?
It did but I am worried that they will claim it was done after I left the store and then not cover it. I appreciate the reply and guess I have to go back appreciate deal with Sprint again...
Related
I scratched the screen of my wife's Nexus S and was wondering whether I should try polishing the screen with iDrops (or a similar scratch removal polish)?
Main reason for this question is that I do not know whether the Nexus S screen type (capacitive SAMOLED) will be damaged (cosmetically or functionally) if polished. Thanks for your input!
Herr Bauhaus said:
I scratched the screen of my wife's Nexus S and was wondering whether I should try polishing the screen with iDrops (or a similar scratch removal polish)?
Main reason for this question is that I do not know whether the Nexus S screen type (capacitive SAMOLED) will be damaged (cosmetically or functionally) if polished. Thanks for your input!
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I would think that polishing it may remove the oleophobic coating on the phone. I wouldn't do it, but maybe someone else on here knows better.
Out of curiosity, do you mind if I ask how you scratched the screen? Did it take a lot to scratch it? How bad is the scratch?
Thanks for your input...I won't be too concerned if it would lose the oleophobic coating as I will install a screen protector on it anyhow.
I scratched it when I dropped it out of my hand while picking it up. The sides of the phone are thin and slick and I think it is easy to let it slip for that reason. The phone dropped with the screen down on the stove, was a bad fall but I think the screen would have been largely undamaged if it would have had a screen protector installed.
Annoying is that I had ordered both the screen protector and silicone case for my wife's phone 2 weeks before I dropped it. If these items would have come in on time I would not have damaged her phone...
I wouldnt either. Seems a bit risky but u never know. It wont looks its touch factor but it will lose the top ole coat. Just slap a screen guard and ur good to go.
Don't know if it helps but I scratched my galaxy s screen which is samoled,and tried to polish it out, it left a permanent smudge ,looking worse than the original scratch!
Thanks for the input, guys. It looks like it is better to not polish it as it seems too risky.
Your best bet is to convince Best Buy that there is a defect with your phone and you need a replacement.
Don't feel as though you're scamming them. They scam people on a daily basis.
I noticed a few scratches on the bottom part of my screen and convinced BB that it was a defect so they exchanged it. I had also spoken to a represenative on the phone and was told that you can only do an exchange if you payed full price for the phone. Don't know if its true but that's what I was told
Sent from my T-Mobile G2 using XDA App
Related question: would BB exchange the phone for scratches without a problem if one has the black tie protection plan.
Hello,
I managed to drop my phone from not even 10cm(Gosh this thing is Slippy and fragile as F**k) on concrete and the Glass(not the Display!) broke.
So i was searching on the internet for glass replacement and found one on ebay,but i have also heard that it is quite difficult to remove the glass withou damaging the Display/Touchscreen.
If someone knows if it´s possible or if i need a whole new screen i would appreciate it.
Have Samsung replaced it for you. Bring your S6 back to them for repair. It will remove glass compatibility and job quality problems.
Mine was not even a week old and it fell from my fking pocket onto asphalt/road and part of the screen cracked. It's the damn bulging rounded glass on the sides which make the phone so fragile compared to, say, an S4 which had flat screen!
The retailer does not cover broken glass and was asking 200+ dollars to repair!!
Bought a tempered glass for $16 and it's kinda usable although painful to look at now. And the fking dents on the sides of the aluminum case make it a more painful experience considering I invested all my money on the phone and was waiting to buy a cover for it. Wished I bought the $50 clear view cover when I got the S6
The only place in my area that can replace stuff like this is my provider vodafone.
But i dont really want to spend 200€ to have my Display replaced.
Bite the bullet and have the glass replaced then buy a protective case.
It is difficult to replace only the glass for your s6. I suggest getting a Samsung Galaxy s6 screen replacement with digitizer.
Bump..
How much is this front glass worth? A place here in Grand Rapids wants $275. See my g920p sceen isnt cracked but got smashed in a bit and glass under it is crushed there isnt any cracks in the top layer. But few glass chips floating around the front lens. The Phone did started seperating and I put a drop of glue on edge of screen and frame and held it in and its a still truckn. It works fine and I do got insurance with 200$ deductible for a refurbished phone from Phone Claim. Hey any idea how long that takes?. Replace the phone or is there another option out there to get it fixed?? I dont have any of those heating tools and not gonna make this my first replacment. Now the wifes S5 I may try it for a bit of exprience get things I need when its broke.
Hi everyone
I have a problem with LED and HR monitor glass. When I removed the plastic that came with phone in a few days I noticed little scratches on the glass that cover LED and HR monitor. Its not big deal since it does not affect picture quality nor HR sensor but i came here to ask if there is any way to buy that little plastic protectors for camera and LED-HR monitor glass. Every screen protector kit that I looked does not include protectors for that.
The HR-LED was scratched on my first galaxy s6 too, i took off the plastic cover only to find a big scratch on the actual glass, you and me are not the only ones complaining about this issue.
TheWarKeeper said:
The HR-LED was scratched on my first galaxy s6 too, i took off the plastic cover only to find a big scratch on the actual glass, you and me are not the only ones complaining about this issue.
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Yes I know that this is a issue with SGS 6. Lot of posts on forums about this problem. I just wanted to know is there any way to buy that little plastic foil just to prevent further scratches and damage. Its not problem to buy some screen protector kit if thats the only way to get that little foil but I cant find anything. Even from Samsung not any help.
Niks321 said:
Yes I know that this is a issue with SGS 6. Lot of posts on forums about this problem. I just wanted to know is there any way to buy that little plastic foil just to prevent further scratches and damage. Its not problem to buy some screen protector kit if thats the only way to get that little foil but I cant find anything. Even from Samsung not any help.
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There might be but its very small and very specific, since so many people see it scratched they wont bother to prevent further scratching so i dont think that theres a store that manufactures such plastic, you probably have a better chance asking samsung directly but i might be wrong.
I would be more worried about the camera lens than the entire backside of the phone so i usually do something very simple, i always store my phone into a bag of double soft cloth, that way i can feel safe that the phone is protected from all directions.
Use clear nail polish.
Sent from my iPhone using Tapatalk
Hi people!
For those without screen protection, how many of you with scratches on screen of the S7 flat?
No scratches on my S7
No scratches on my S5 with not even a case for almost 2 years
its not bout scratches its bout how well you take care of your phone because it comes with gorilla glass 4 so it shgould last if you take care of it.
Gorilla Glass 4 my ass. I baby my phones and have never scratched a screen until this one. Super disappointed with GG4 or Samsung's implementation...
I also take care of my phones VERY much, and can see some scratches visible on sunlight after 3 months. I never put my phone with something that can scratch it. But then again, I saw those little scratches on every phone I had. Good thing about older phones is that it wasn't so freaking hard to find a screen protector
MrDusan said:
I also take care of my phones VERY much, and can see some scratches visible on sunlight after 3 months. I never put my phone with something that can scratch it. But then again, I saw those little scratches on every phone I had. Good thing about older phones is that it wasn't so freaking hard to find a screen protector
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Tried Google?
Loads of S7 screen protectors
*Detection* said:
Tried Google?
Loads of S7 screen protectors
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When U live in Serbia, ordering things is a pain in the.. Neck
I have a friend that works in a larger phone accessory shop here, and he said that none of the protectors they have are full screen or that they always have bubbles.
Have U tried any? Maybe a suggestion so I know which protectors are good for ordering online.
I have a galaxy alpha with gorilla glass 4, and also have the small scratches.
These small scratches come from sand,dirt,dust that is harder than the screen and rubs against your phone in your pocket, these small scratches are unavoidable without screenprotector.
But these are small so they don't bother me, what worries me more is the back glass which is not GG4 and scratches more easy.
Hi everyone.
I've owned a Samsung Galaxy S7 SM-G930W8 Exynos edition since release date. One day around month 3 I was removing the phone from my otter box case and with the littlest bit of flexing the back glass cracked horribly. I found this to be very annoying since this is supposed to be a "prime" quality phone with gorilla glass 4. I think it was more like gurly glass 4 as I bearly flexed the phone at all and am a very caring / gentle phone user and have owned many and never cracked a case/screen ever. My question is has anyone had broken glass, front or back replaced under samsungs warranty or am I crap outta luck? I called Samsung once and they said it's not covered. Since it was not outside of proper use I feel I was fed a line. Any help or suggestions? Very dissapointed in gorilla glass 4,and Samsung for placing it all over all sides of the gs7 in a very thin manner.
Makes me rethink if I'll ever purchase another Samsung again.
Discouraged and disappointed!
MrDusan said:
When U live in Serbia, ordering things is a pain in the.. Neck
I have a friend that works in a larger phone accessory shop here, and he said that none of the protectors they have are full screen or that they always have bubbles.
Have U tried any? Maybe a suggestion so I know which protectors are good for ordering online.
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Hard or rigid protectors can't cover the whole screen because the edge has a bevel. I got an anti-glare matte screen protector and it works great
southsideswaggar said:
Hi everyone.
I've owned a Samsung Galaxy S7 SM-G930W8 Exynos edition since release date. One day around month 3 I was removing the phone from my otter box case and with the littlest bit of flexing the back glass cracked horribly. I found this to be very annoying since this is supposed to be a "prime" quality phone with gorilla glass 4. I think it was more like gurly glass 4 as I bearly flexed the phone at all and am a very caring / gentle phone user and have owned many and never cracked a case/screen ever. My question is has anyone had broken glass, front or back replaced under samsungs warranty or am I crap outta luck? I called Samsung once and they said it's not covered. Since it was not outside of proper use I feel I was fed a line. Any help or suggestions? Very dissapointed in gorilla glass 4,and Samsung for placing it all over all sides of the gs7 in a very thin manner.
Makes me rethink if I'll ever purchase another Samsung again.
Discouraged and disappointed!
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Well those back panels can be bought for like 13 bucks and can be easy to replace but you will lose the waterproof tho.
featureza8336 said:
Hard or rigid protectors can't cover the whole screen because the edge has a bevel. I got an anti-glare matte screen protector and it works great
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Thanks for the tip!
But I don't really want a rigid protector, I mean, i have been using plastic film protectors on all my phones, because I'm very gentle with them and just want to keep them from small pocket scratches. I just need a full screen one that will go over those 2.5d edges of the glass. I also don't like those matte protectors, they totally mess up the screen quality
I had 3 years SG S4 and only one little scratch. After 3 days having S7 I have already weird "graze" (is it correct word in English?) . Is not visible when screen is clean but dirt always stay in the same place. I'm VERY disappointed. Also afraid about home button made of plastic !
My first S7 edge had a super Deep scratch right on the screen curve, stay that for awhile before it turn in a crack going across the screen.
Sent from my SAMSUNG-SM-G935A using Tapatalk
I bought a Fosmon screen protector for both mine and my wife's S7s and they fit really well. If you apply them correctly then you won't have any bubbles. I never use the guides or anything to put it on, I just go slowly and use a credit card to smooth out bumps. Cleaning your phone screen first with alcohol and a lint free wipe cuts down on anything left on the screen to cause bubbles.
RiTCHiE007 said:
Well those back panels can be bought for like 13 bucks and can be easy to replace but you will lose the waterproof tho.
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That is not at all what I was asking. My question was has anybody had this issue and had it replaced under warranty? If so what did the process entail and what was said to get it done. I appreciate your comment as to boost your standings in the forums but if your info is not some of actual help you might wanna say nothing at all and let someone else answer the issue.
southsideswaggar said:
That is not at all what I was asking. My question was has anybody had this issue and had it replaced under warranty? If so what did the process entail and what was said to get it done. I appreciate your comment as to boost your standings in the forums but if your info is not some of actual help you might wanna say nothing at all and let someone else answer the issue.
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Since you went hostile... You might wanna to stop being a **** and start your own thread, for your own issue, instead of hijacking this thread. You broke your phone and that isn't a warranty issue, which Samsung already explained to you. He offered you info the help you quickly & easily fix your phone for very little $.
As for screen scratches on my S7, I don't have any so far. No screen protector either. I guess it's probably nerdy, but I carry my phone in a Nite-Ize holster, on my belt, and never in my pocket. So far, I've never scratched a screen on any of my phones since the OG Droid. I had a screen protector on my OG Droid, for a few months, but that's been the only one I've used.
southsideswaggar said:
That is not at all what I was asking. My question was has anybody had this issue and had it replaced under warranty? If so what did the process entail and what was said to get it done. I appreciate your comment as to boost your standings in the forums but if your info is not some of actual help you might wanna say nothing at all and let someone else answer the issue.
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What's your problem? Maybe you should just STFU then if you get mad bout people helping your dumb ass. You break your own phone and come in hete crying bout warranty while this treath is about scratches on the screen. So next time calm down or dont reply
Personally if your just using it day to day you wont see any scratches on your phone especially since the Galaxy S7 has gorilla glass 4. I would recommend a screen protector or even a glass screen protector if you are the type of person who chucks around their phone and doesn't really care about it.
You should be fine using it without a screen protector
I've just carefully removed an Ultimate Shield tempered glass shield from my S7 as it had become scratched and I was going to fit a replacement. After removal though I noticed that the screen was discoloured at the top (wasn't before removal). I checked further and realised the glass was actually delaminating from the screen itself.
I was very careful when removing the protector and didn't pull at it hard at all having installed and removed many tempered glass protectors over the years to many phones without any issue. I always look after my phones and this current one is no different.
To say I'm annoyed is an understatement as the phone is less than six months old. I bought the phone off ebay (apparently it was an unwanted upgrade from Vodafone). The screen itself gained a small scratch the first day I got it such is the fragility of the screen on this phone. I've seen many others with similar issues with this Gorilla glass fitted to the S7, hence why I bought the Ultimate Shield.
The phone obviously needs repairing but I don't know what's the best route to take. I'd really appreciate some guidance here as to where I stand with warranty and whether going into my local service centre (UK) will get me anywhere and if not, what's my best course of action is.
You could try contacting the screen protector company and tell them what their product did to damage your phone, and would they be willing to help/pay for repair costs
Or contact Samsung directly (Twitter seems to be best) and tell them that somehow removing a screen protector gently has damaged the screen, would it be covered under warranty as the phone is under 12 months old, and applying and removing screen protectors does not void warranty
Pics?
RiTCHiE007 said:
Pics?
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Thanks for uploading the pictures and if i was you i would send it for warranty because this shouldn't be normal.