--
the unlocked bootloader was obviously directly responsible for the hardware issue. SMH
all of these moto cs horror stories..i hope i never have to deal with them.
Might want to take a look here. There are some sympathetic people in moto's forums that seem to be able to escalate these issues when the front line drones want to give you the run around.
You're probably right. However, I'm tired, busy, and I need my phone. I have lost all patience for Motorola CS. Although I might be able to escalate my case, I lack the effort needed to go through the process again, which would inevitably require me to jump through more hoops to cajole Motorola into enforcing its warranty. I found the part I needed (XT1575 Flex Cable Ribbon with Power & Volume Button ) and will just repair the phone myself. Although I appreciate the support of Motorola employees on that thread, the very existence of a thread dedicated to consumers trying unsuccessfully to return their phone don't give me much faith in the process. Thanks for the advice, anyways, though.
lomlomlom said:
You're probably right. However, I'm tired, busy, and I need my phone. I have lost all patience for Motorola CS. Although I might be able to escalate my case, I lack the effort needed to go through the process again, which would inevitably require me to jump through more hoops to cajole Motorola into enforcing its warranty. I found the part I needed (XT1575 Flex Cable Ribbon with Power & Volume Button ) and will just repair the phone myself. Although I appreciate the support of Motorola employees on that thread, the very existence of a thread dedicated to consumers trying unsuccessfully to return their phone don't give me much faith in the process. Thanks for the advice, anyways, though.
Click to expand...
Click to collapse
For the cost and time involved in *intentionally* voiding your warranty by opening your phone, you could literally post a thread in their forum and I'm sure they'll get you sorted.
lomlomlom said:
You're probably right. However, I'm tired, busy, and I need my phone. I have lost all patience for Motorola CS. Although I might be able to escalate my case, I lack the effort needed to go through the process again, which would inevitably require me to jump through more hoops to cajole Motorola into enforcing its warranty. I found the part I needed (XT1575 Flex Cable Ribbon with Power & Volume Button ) and will just repair the phone myself. Although I appreciate the support of Motorola employees on that thread, the very existence of a thread dedicated to consumers trying unsuccessfully to return their phone don't give me much faith in the process. Thanks for the advice, anyways, though.
Click to expand...
Click to collapse
If you open your Moto X you will need a new back cover too, because the way it is peeled of to get to the screws will damage it.
At the one side I think, if you want a open bootloader AND a no questions asked warrenty, you should buy a nexus or OnePlus. It's Motorolas right to do so.
But I don't understand why they handle this different in so much cases, one time its fine and there is an explaination that in the US non software related faults will be covered and the next time they refuse to repair a Volume Rocker even if you want to pay for it....
For the cost and time involved in *intentionally* voiding your warranty by opening your phone, you could literally post a thread in their forum and I'm sure they'll get you sorted.
Click to expand...
Click to collapse
That's not what I mean. I mean the time involved with sending the phone back to Motorola, where they can process it, would not be worth it. Here's an estimate based on my previous experience:
~3 days - Obtaining and shipping phone back to Motorola
~5 days - Motorola's processing time
~5 days - Evaluating and repairing device (assuming no other "problems" are encountered)
~3 days - Shipping back to me
That's over two weeks, as a bare minimum. As for voiding the warranty, by Motorola's standards, it's already voided. Even if my case is escalated in this case, if I ever have another problem, I will still run into the same problem with Motorola CS. If I never have another problem, the warranty doesn't matter, does it? The parts I need cost ~$30. I would rather pay $30 than wait at least two weeks in another attempt dealing with Motorola CS.
lomlomlom said:
My experience with Motorola RMA. Bought a Motorola X Pure (US) in early October, and rooted it soon after. Soon began to experience problems with volume rocker, so I RMA'd after about a week and a customer support call, my device was "received" (even though it had signed for a few days earlier). Four days after that, I received a second email containing a FedEx shipping number. Confused onto whether or not my device had been repaired, I used the support chat. The customer service rep told me that the phone will be sent back unrepaired, because the boot loader was unlocked. After asking whether or not it could be repaired off-warranty, the rep told me they would repair literally nothing (including crack screens, etc.) if bootloader is unlocked, even if customer is willing to pay for repair. Just though I'd share my experience. Don't bother with Motorola support if you've unlocked the bootloader. Although this isn't surprising, I'm quite dissapointed that Motorola will not repair completely unrelated hardware problems if the bootloader is unlocked, under any circumstances (and, even more importantly, this was not made clear until I had been without my phone for a week and a half). For me, this was enough to discourage future purchases of Motorola phones.
Click to expand...
Click to collapse
The new (2015) Moto X Pure is not a developer edition, so unlocking the bootloader does void the warranty. Sorry about the lack of clarity on this. We've been using this answer but I was double-checking it before posting.
To sum up and clarify:
Unlocking the bootloader will show your warranty as void.
However, if an unrelated physical material failure should occur, such as a bad volume rocker or a failed speaker, it will be covered if the phone shows no signs of physical abuse. The key is that the problem can't be traced to software or abuse.
These same principles apply to MotoCare Insurance (extended warranty).
The above guidelines are applicable in the US only. Policies differ by region/country.
I'll talk to the marketing team about improving our communications about this aspect of our phones. But as a rule of thumb, if it doesn't say "Developer Edition" then unlocking the bootloader is not supported by warranty.
Updated 9/23/15
https://forums.motorola.com/posts/cda80927a1
Same here, had digitizer issues and Motorola RMA wanted to change the PCB first and then look into it further. With a heat gun and some 3M tape you'll be able to re-use your current back cover.
stg87 said:
The new (2015) Moto X Pure is not a developer edition, so unlocking the bootloader does void the warranty. Sorry about the lack of clarity on this. We've been using this answer but I was double-checking it before posting.
To sum up and clarify:
Unlocking the bootloader will show your warranty as void.
However, if an unrelated physical material failure should occur, such as a bad volume rocker or a failed speaker, it will be covered if the phone shows no signs of physical abuse. The key is that the problem can't be traced to software or abuse.
These same principles apply to MotoCare Insurance (extended warranty).
The above guidelines are applicable in the US only. Policies differ by region/country.
I'll talk to the marketing team about improving our communications about this aspect of our phones. But as a rule of thumb, if it doesn't say "Developer Edition" then unlocking the bootloader is not supported by warranty.
Updated 9/23/15
https://forums.motorola.com/posts/cda80927a1
Click to expand...
Click to collapse
But a lot of people were claiming that it was just the software warranty that got voided after unlocking the bootloader.
Probably best bet was to get tradesquare insurance coverage on it.
But a lot of people were claiming that it was just the software warranty that got voided after unlocking the bootloader.
Click to expand...
Click to collapse
The rep said to me that the warranty (I assume in its entirety) is voided. I asked for transcript to be emailed to me, as one was with my previous conversation, but I have received no transcript two days later. Very suspicious Motorola. Anyways, it really doesn't matter what Motorola's policy is, all that matters is how they enforce it. It seems now that they are not honoring any service for unlocked bootloader.
So I got the phone back today . . .
This is what was included in the box:
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This is my "Liquid-damaged" phone, which is clearly not liquid damaged:
(Sorry for low-res, its from my old phone).
So, seriously Motorola, WTF? It's marked that my warranty is NOT void, and blames the malfunction on Internal Liquid Abuse. This is absurd, and there's no way that anyone could blame the malfunction on liquid abuse. No where is it marked that it was not serviced due to bootloader. There's absolutely no way Motorola could have handled this worse.
Closed per OP request
Related
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Flashing custom ROMs & warranty
Some assumptions:1. Law in each country is different (mostly based on common law (US & UK) nad civil law (continental Europe), but "warranty" term means more or less the same everywhere. In simple words it's a legal contract that is very often a part of legal transactions. Purchase agreement is not a warranty contract itself. Warranty always must be stated on the separate document. If you were not given warranty document then most probably you were not given warranty at all. Very often different sellers are misunderstanding warranty with consumer law that gives some separate claims for consumers, but it does not gives warranty.
2. So if warranty is kind of legal contract, it is based on freedom of contract. It means that a party that is the guarantor can write any terms he wants as long as they are valid with imperative law (lex imperativus).
3. Keep in mind that the same company can have different warranty terms in different countries. So the fact that your friend in the U.S. got brand new device after 3 unsuccessful repairs doesn't mean it's valid for you, a customer leaving in f.g. France.
4. Everyone who wants to know their warranty terms should read their warranty. Don't relay on what you read on the internet or even in this thread. I don't know your warranty. That's why my post have just a general context.
Now the main part. I'll try to make it as clear as possible.1. Read your warranty. Do it like 3 or 4 times.
2. Is there directly written that flashing custom operating system voids your warranty? I'm quite sure it's not. Do you believe that installing Ubuntu over machine with Windows 7 sticker voids notebooks warranty as well?
3. My experience is based on reading my warranty terms. In every warranty I saw there was a term about installing any software that comes from 3rd party company. That means it doesn't refer only to custom ROMs. That refers to Angry Birds as well. And Facebook, and Twitter, and SuperUser, and Instagram etc.. So... another question: do you believe that installing Angry Birds voids your warranty?
Well... it might have.
4. The most important thing here is the cause and the effect relationship. That means that the guarantor can reject your claim to repair broken device only when the fault is a direct effect of installing software that comes from 3rd party company.
Example: you flashed custom ROM over your Android device. All went fine. Then you installed Angry Birds and one of the birds broke your screen. Guarantor can reject your claim to repair broken screen. But not because of custom ROM you flashed and you sent your device back to service with custom ROM on board. But because of Angry Birds (of course he needs to proof that the fault is a direct cause of one stoned Angry Bird).
Digression: yes, the side that is rejecting your warranty claims needs to proof their affirmations on why they rejected it.
In short words: if the fault is not a direct cause of installing any software that comes from 3rd party company then your warranty claims are valid. Of course we speak just about the situation that refers to installing software. Once you throw your device from the 10th floor it's obvious that you can't say: "There is no direct cause of installing any software that comes from 3rd party company and the fault so you need to repair my device."
5. Now another interesting part - rejecting some warranty claim doesn't mean that warranty is no longer valid at all. Again - it depends on your warranty statements, but based on mine it works like this: let's say I broke my internal speaker by flashing some sounds boosters. Let's even say that guarantor proofed it (which is not really possible that he even would try to waste his time). So I have no warranty now? More likely - I still have. But I have no legal claims about the speaker anymore. Now let's say that one week later my CPU burned out with no reason. There was surely no direct cause between CPU and 3rd party software because I don't installed any CPU controlling/overclocking apps. Based on warranty terms written in my warranty I still have valid warranty for that and guarantor needs to repair my CPU.
Disclaimer:
This text is just for education purpose. It's not a law itself so you can't base your claims versus some company on this. I may be wrong in many parts - feel free to PM me and I will make corrections. I don't know law in every country so there might be some differences.
Stickied for the time being
Well guys/gals my Note 3 screen has decided to delaminate itself 2 weeks after the warranty ended. It started out as a couple small lines and is gradually getting worse and worse adding new lines often.
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I'm only two weeks past my one year warranty period so I decided to email Samsung about it. I described the exact issue with a photo and sent it off last night. I got a reply back this morning, not even 12hrs later on a weekend with what was almost an automated response back. The person or robot on the other end didn't read or understand my issue and responded back with a typical copy and paste customer response. I provided the picture you see below and they replied...
Thank you for contacting Samsung Customer Care.
I see that there is a dot on the screen and you would like to fix the issue.
I am sorry to know about and I do understand your concern.
If you are using any screen protector, please remove it and check for the results.
In case if the issue persists, it need to be examined with the authorized service technician.
Click to expand...
Click to collapse
They then go on about if it's under warranty do this and if not do that when their form asks for a purchase date and they know if it's still warrantied. Is it so hard to actually get in touch with someone who cares more than simply creating another statistic.
I'm sad that my phone self destructed and I'm sad that Samsung customer service stinks.
Delaminate? Maybe I'm reading the photo wrong but it looks like some deep scratches to me.
No scratches, the digitizer is delaminating from the glass.
opensourcefan said:
No scratches, the digitizer is delaminating from the glass.
Click to expand...
Click to collapse
And what proves that?
It was shown to a Samsung service tech... same issue as this one - http://forum.xda-developers.com/galaxy-s3/help/problem-screen-t2231143 and it's almost that long now.
But hey, thanks for the moral support, it's been great defending my post. I'm already in the dumps so I thought posting here and making it worse would be a good idea.
Defensive much?
Pagnell said:
Defensive much?
Click to expand...
Click to collapse
It's sad that you can't see why I am.
opensourcefan said:
It's sad that you can't see why I am.
Click to expand...
Click to collapse
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
Pagnell said:
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
Click to expand...
Click to collapse
That's just for us, because the EU enforces the 24 months warranty period to protect customers.
He's from Canada, and they only get 12 months.
Christ, that must be annoying.
Here's what it looks like today. Correct on only 12 months warranty but the service fella that I spoke with may help me out. Going to see him tomorrow, fingers crossed.
I can confirm this problem, cause a friend of me have the same problem on his Note 3.
Have you tried turning it off and on again?
Sorry couldnt resist..same thing happened to my s3 exactly 2 years after purchase, its like the gel filler underneath the glass starts to breakdown, then air gets in and the real problems begin. Quite scary really. You can replace the digitizer and glass but they are never the same again.
Sent from my SM-N9005 using XDA Free mobile app
Lol
It has been quite the interesting ordeal. I watched it go from a tiny thing to what you see in the last pic. Seems as though it changes every few hours or so.
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
Fideon said:
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
Click to expand...
Click to collapse
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
NocturnalDroid said:
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
Click to expand...
Click to collapse
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
Fideon said:
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
Click to expand...
Click to collapse
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
NocturnalDroid said:
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
Click to expand...
Click to collapse
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
Fideon said:
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
Click to expand...
Click to collapse
Are you new to the Note 3? I have just sold my LG G3 to come to Note 3.
I'm pretty disappointed. I was in Whistler about a month ago and using the phone around the pool. I didn't submerge it but it leaked and condensation got into the phone. Additionally, the phone has been exhibiting significantly poor speaker phone.
Subsequent to developing those issues, the phone got a very tiny crack in the corner from a drop. I sent the phone in for repair on the water issue and the speaker phone and the repair centre simply sent it back and denied servicing. Does anyone have any tips or ideas for getting servicing? I'm not looking to replace the display, simply the issues that are unrelated.
Thank you.
Can you take a picture of the small crack?
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As you can see the cracks are tiny. And while I'm sure they won't believe me they actually happened after.
Thanks.
Even small cracks can damage the phone, because it is not water proof anymore. And that could be the reason for your other display unrelated problems.
Take a look at the teardown:
https://de.ifixit.com/Teardown/Sony+Xperia+Z3+Teardown/30464
I'd have gone with this route:
Get the display replaced by a Sony service partner. Usually you get your warranty back after that.
Send your phone in for another repair, if those problems still exist.
But I guess it is too late now.
You can get your phone repaired, but you will have to pay for that.
They are re-assessing for me.
I don't believe the water went into the phone through the front panel. I saw this because those cracks didn't exist at the time (they will not believe me). But secondly, the phone tells me the flaps are open through the software even though they are closed.
If they still deny, I will invoke a mandatory arbitration (per their contract) and see if they'll replace my phone. I am a lawyer, so I have some legal prowess. Nothing really to lose and their cost to pay their lawyers to respond will greatly outweigh the cost of repair. I will swear, under oath, that the cracks were subsequent to the damage.
mfpreach said:
But secondly, the phone tells me the flaps are open through the software even though they are closed.
Nothing really to lose and their cost to pay their lawyers to respond will greatly outweigh the cost of repair. I will swear, under oath, that the cracks were subsequent to the damage.
Click to expand...
Click to collapse
Well for the first part:
That's because your phone is not sealed anymore. Probably because of your cracks in the screen.
Look, you have a glue frame that seals your phone. If you have some cracks in the glass, the glue won't be able to seal your phone anymore and water can get inside of your phone now.
https://www.replacebase.co.uk/sony-...hesive-glue-frame-gasket-set-original-7477-p/
--> Phone damaged
Sony denies the repair because they believe that is what happened. And I don't think you can proof the opposite, so you might be in a bad position.
I'm no lawyer, but you decide how much of your time is worth it
I can understand your position mate, I just don't think that you have a good chance
Thanks for your response.
Litigation is about a cost/benefit analysis. I am banking on that if I seek arbitration (as per their contract), that they will determine that the cost of arbitration vastly outweighs the repair to my phone which will probably be to them very little and they will simply repair it in good faith to me. Maybe I am wrong but I will make them work for it too, I will seek disclosures and all kinds of things under their contractual rules to drive their litigation cost up. I think they are used to simply denying things and people living with it, I have no problem commencing action against them.
They need to provide me with more substantial evidence as to their reasons for denying, not simply sending it back with arrow tape on it. Also they need to justify the reasons for denying other issues such as a poor microphone; maybe its related to water, maybe not, but that hasn't been substantiated.
To update the situation Sony has agreed to replace the phone after I escalated to higher levels.
This is why I would be absolutely absurd to repair the phone and then send it in for replacement you must try at least to escalate the problem first
Sent from my iPhone using Tapatalk
Just an update. I have received a replacement phone and everything is good now.
It took me a very long time to get the replacement because of problems with sony (different problem) but I did eventually get one.
I have a screen defect on my Moto X Style. Some red marks on the screen that have occurred. No physical damage has happened to the phone.
Details of the fault
https://www.dropbox.com/s/2atvxn7b5zlvo4e/IMG_20151110_122942.jpg?dl=0
https://www.dropbox.com/s/mkyf8sm6sq6vs6g/IMG_20151110_122946.jpg?dl=0
Entered their live chat to sort this out. They requested images of the defect via email. I promptly sent the images.
Had to keep pestering for a reply for two days.
They got back and asked where I bought the device from. I replied it was from them and give them an order number.
Next reply said that as the device was more than 28 days old they won't offer me a replacement (which totally flies in the face of all UK consumer rights).
So I complained about this and told them about their rights and responsibilities as a retailer.
Their next reply pulled up the fact I bootloader unlocked, suggesting this invalidates the Motorola warranty - which is right, but doesn't release them from their responsibility as a retailer and doesn't affect my statutory rights.
I told them of the above and told them I want to exercise my right to a replacement (I still like the device and want to keep using the Moto X Style)
They give me the complaints address and told me to send a letter to them.
This is really unacceptable behaviour from a company selling in the UK. If I buy a brand new laptop and immediately install Ubuntu (which I would do) this would invalidate the manufacturer warranty, but not my statutory rights. So if I had a software issue, or I wanted help recovering Windows, I'm out of luck, because I voided my warranty, but if the hardware breaks, my statutory rights are unaffected and the manufacturer is bound by legal obligation to repair, replace or refund (depending on the timescale).
Lesson? Always buy from Amazon! They never quibble over faulty devices. Instant refund or replacement.
To be impartial as an outsider. If the warranty is voided due to bootloader unlock, they aren't under any obligation to replace, isn't that correct?
I have the red thing also. And I didn't even bother trying for a replacement because I bootloader unlocked :/
paoloroeseke said:
To be impartial as an outsider. If the warranty is voided due to bootloader unlock, they aren't under any obligation to replace, isn't that correct?
Click to expand...
Click to collapse
In Europe and America, if the defect isn't software related (or hardware damage caused by a software issue), they are still supposed to fix hardware issues under warranty.
Thanks for the info
jeffreycentex said:
In Europe and America, if the defect isn't software related (or hardware damage caused by a software issue), they are still supposed to fix hardware issues under warranty.
Click to expand...
Click to collapse
Yep, this, which is the case I'm arguing with them now. The agreement on the website that voids the Motorola Warranty is invalid as it tries to invalidate statutory rights (which only a statute can void) and is keyed towards American laws (mentioning the FCC, etc). They can invalidate their own warranty if they want, but not my statutory rights.
Interesting that someone else also had the red thing on the display. Clearly this is a fault with the device, because I only ever installed Google Dialer and AdBlocking on my phone. I didn't touch any low-level settings in any shape or form.
Alternatively, I had a Nexus 6 (also by Motorola) which ran like a dream and was running an unlocked bootloader. None of these issues, but the camera was appalling, so I thought I was getting a better deal with the Moto X Style.
Good luck, stick it to them
@gmillz can you post pictures of the defect, please?
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Sorry for bad pic quality. You can kind of see it
Sent from my LG-D800 using Tapatalk
@Op,
Sorry for you. i would sue motorola uk to official uk consumer laws office and take my money back in the end, show motorola a big middle finger and never see each other again.
Sent from my Nexus 6 using XDA Free mobile app
Can i make a suggestion.. Come over to Consumeractiongroup... They can help you
Im on there as fkofilee, if you make a post, ill dig out some info. With the changes to the SOGA, it means new rules apply
fkofilee said:
Can i make a suggestion.. Come over to Consumeractiongroup... They can help you
Im on there as fkofilee, if you make a post, ill dig out some info. With the changes to the SOGA, it means new rules apply
Click to expand...
Click to collapse
I should still fall under the SOGA, as I bought the device prior to Oct 1st. If I'm honest the new Consumer Rights Act is a huge step backwards, so I'm glad I'm under SOGA.
I have the red mark also but it isn’t noticeable unless i force a fully black screen.
I unlocked my bootloader before i noticed (maybe before it happened??). I’m not too bothered at the moment but if it gets worse then i might be a bit more interested in getting it sorted out.
Hi, i'm in Spain and today I called Motorola because i want to send my Style for repair because my screen has a vertical line of pixels that got unnoticed until yesterday, uneven backlit and the left side of the screen has a darker shade than the right. Their response over the phone? The repair is almost sure out of warranty and its up to their technician to repair under warranty or not because i unlock the bootloader but i told them that the EU law covers hardware problems that are not caused because software modifications and they told me that i could try. One of the most infuriating things is that i have to pay to send them the phone and they will not cover this expenses, unbelievable . And the icing on the cake is that they will not inform me of the status of the repair until i'll call them 7 days after i send the phone, and they don't have a tracking system in Spain. The phone it's great but this is my last Moto for sure.
Enviado desde mi XT1572 mediante Tapatalk
mrvanx said:
I have the red mark also but it isn’t noticeable unless i force a fully black screen.
I unlocked my bootloader before i noticed (maybe before it happened??). I’m not too bothered at the moment but if it gets worse then i might be a bit more interested in getting it sorted out.
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Picture would be a great help, no matter how noticeable. 3 people with the issue so far is starting to be a good case.
I can get better pictures. I just gotta have an all black page.
Got an email form Motorola today. I'd been passed up the echelons of their corporate hierarchy to Motorola HQ:
Dear Mr. Booth,
Thank you for your patience.
We have decided to replace your phone exceptionally as an act of goodwill. We would like to send you a DHL label which will be valid for 5 days, so that your phone can be dropped off at a DHL drop off point. Once your phone has been received and processed by the repair centre, we will send you a new Xcode which you can use to order a new Moto X Style 64GB.
Could you please confirm your postal address and your phone number for me again so I can notify DHL?
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This is basically their way of saying they will replace my phone without prejudice. I was right, my rights have been upheld, but no-one is going to admit it. But, I'll take it. I get a new Moto X Style. Now the decisions is whether to keep the replacement or not, because I will want to root.
If I do buy a new phone, it'll be from Amazon.
So my friend owns a Redmi Note 11 Pro+ 5G device and on June 16 evening, he slept with the phone at 6%. Come morning, the phone is stuck at fastboot mode. He asked me for help and since I had a rooted phone myself, I thought of just simply booting it up again normally. It then showed this message
"Your device is corrupt.
It can't be trusted and may not work properly.
Press power button to continue.
Or, device will power off in 5s"
Of course I tried pressing power but it just kept showing the MI logo. So I rebooted to recovery and wiped data, still nothing. What should we do to fix it?
Now the recovery doesn't work at all.
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"lightbox_start_slideshow": "Start slideshow",
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"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
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WTF was your buddy thinking anyways ?
On a battery that's never been properly calibrated, you never ever want to let the device discharge below 10% -and even that level is probably pushing your luck..
My bet is that the device is good for a trip to the nearest service center.
Snakeforhire said:
WTF was your buddy thinking anyways ?
On a battery that's never been properly calibrated, you never ever want to let the device discharge below 10% -and even that level is probably pushing your luck..
My bet is that the device is good for a trip to the nearest service center.
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Are all Redmi devices this brittle? Damn.
I never trust xiaomi phones. I always unlock the bootloader on them as soon as i can so i won't have surprises like yours and if i do i just flash the rom again.
Michael P. said:
I never trust xiaomi phones. I always unlock the bootloader on them as soon as i can so i won't have surprises like yours and if i do i just flash the rom again.
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On that particular point it's rather the Qualcomm SoC that would be to blame -even though they are what they are by explicit demand from the OEMs who mass-buy them to integrate into their devices, and Google is of course happy to oblige with ever-tighter Android security models that make use of the hardware functions offered by the newer chipsets. It's a never-ending spiral of ever-increasing roadblocks to any develoment not coming from either the OEM or Google themselves, with the (voluntary or not, that is a matter of debate) collateral damage implicated to any 3rd-party devs or just the tech enthusiast...
I won't even mention Mediatek chipsets here -which are the bane of any self-respecting modder ever to venture into the Droid ecosystem... :/
But on the principle you are right : unless you explicitly need a locked bootloader (e.g. because you want to be able to RMA your device at any time while the warranty period is valid, or because it's a workplace-supplied phone that has to run "sensitive" company apps), it is always a worthwhile precaution to unlock, so you can at least access the ADB interface in case of trouble. Because it's not a question of "IF" trouble should appear, but more a question of "WHEN" it eventually occurs..
Can't tell for Xiaomi, never had one -not a real branded one anyways : they're flagship devices geared to fill the upper market brackets, so way too expensive for me.. But I've had 3 Poco devices up to rn (2x X3 Pros "vayu" and one X5 5G "moonstone"), and they're by far the best bang for the buck I've ever found. I even got to like the MIUI firmware, over time (the .EU version of it, that is). At least it runs without any issues on those devices without major bugs, something which cannot be said of many AOSP-based firmwares. And even POCO started out as a subsidiary of Xiaomi, they are their own independent brand that just happens to use Xiaomi-supplied parts in their devices, and Xiaomi's OS MIUI.
It's true that Xiaomi devices can be very frustrating sometimes (what with their waiting period to unlock your bootloader). Still, when compared to some other brands like Oppo or Nokia (who don't even provide a way to unlock their bootloaders and proudly and publicly boasts of this unwillingnessto be "open"), Xiaomi is rather "dev-friendly"... rofl
Snakeforhire said:
On that particular point it's rather the Qualcomm SoC that would be to blame -even though they are what they are by explicit demand from the OEMs who mass-buy them to integrate into their devices, and Google is of course happy to oblige with ever-tighter Android security models that make use of the hardware functions offered by the newer chipsets. It's a never-ending spiral of ever-increasing roadblocks to any develoment not coming from either the OEM or Google themselves, with the (voluntary or not, that is a matter of debate) collateral damage implicated to any 3rd-party devs or just the tech enthusiast...
I won't even mention Mediatek chipsets here -which are the bane of any self-respecting modder ever to venture into the Droid ecosystem... :/
But on the principle you are right : unless you explicitly need a locked bootloader (e.g. because you want to be able to RMA your device at any time while the warranty period is valid, or because it's a workplace-supplied phone that has to run "sensitive" company apps), it is always a worthwhile precaution to unlock, so you can at least access the ADB interface in case of trouble. Because it's not a question of "IF" trouble should appear, but more a question of "WHEN" it eventually occurs..
Can't tell for Xiaomi, never had one -not a real branded one anyways : they're flagship devices geared to fill the upper market brackets, so way too expensive for me.. But I've had 3 Poco devices up to rn (2x X3 Pros "vayu" and one X5 5G "moonstone"), and they're by far the best bang for the buck I've ever found. I even got to like the MIUI firmware, over time (the .EU version of it, that is). At least it runs without any issues on those devices without major bugs, something which cannot be said of many AOSP-based firmwares. And even POCO started out as a subsidiary of Xiaomi, they are their own independent brand that just happens to use Xiaomi-supplied parts in their devices, and Xiaomi's OS MIUI.
It's true that Xiaomi devices can be very frustrating sometimes (what with their waiting period to unlock your bootloader). Still, when compared to some other brands like Oppo or Nokia (who don't even provide a way to unlock their bootloaders and proudly and publicly boasts of this unwillingnessto be "open"), Xiaomi is rather "dev-friendly"... rofl
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yeah, i do agree with that. same goes for realme too, they're less prick-ish when it comes to unlocking bootloaders. i unlocked mine under 15 minutes on my Realme C12, and now I don't get to use their stupid realme UI. as for my friend though, i had recommended rooting, or at least, unlocking the bootloader.. i just hope it's not too late for it now as there aren't lots of xiaomi technicians around my city (or any that i know of).