microphone problem - Ascend Mate 7 Q&A, Help & Troubleshooting

the problem is: when I'm on call, the mic works perfectly, but when I turn on the speaker, the microphone stops working, , when I'm on a WhatsApp call or facebook call the mic works well, even when i activate the speaker, the problem is only whe i activate the speaker on a normal call,,,
any idea?
dis anyone else have this issue?
please help!

speaker phone problem
I am now having the same problem. I can use the microphone for notes or other dictation, but it is inconsistent for the telephone speaker phone. I restarted the mate 7 and it worked for a short time and then stopped working. I recently encrypted the phone, but otherwise using the same apps except for adding WAZE.
Any help would be greatly appreciated.
RB
omar_alex01 said:
the problem is: when I'm on call, the mic works perfectly, but when I turn on the speaker, the microphone stops working, , when I'm on a WhatsApp call or facebook call the mic works well, even when i activate the speaker, the problem is only whe i activate the speaker on a normal call,,,
any idea?
dis anyone else have this issue?
please help!
Click to expand...
Click to collapse

Is it trying to route to BT instead?

What do you mean by BT?

Bluetooth.

The bluetooth was turned off so that wasn't the problem. Today, the speakerphone mic is working, at least for the moment. It is a bit frustrating. I emailed Huawei tech service, but in the past, there were not too helpful.

rwbainc said:
The bluetooth was turned off so that wasn't the problem. Today, the speakerphone mic is working, at least for the moment. It is a bit frustrating. I emailed Huawei tech service, but in the past, there were not too helpful.
Click to expand...
Click to collapse
I have the same problem. Did you find a solution?
Sent from my HUAWEI MT7-TL10 using Tapatalk

Unfortunately, no, I have not solved the problem. I find that if the speaker phone (microphone) is working, it may go off in mid-conversation. Yet, as someone else pointed out, the speaker phone (microphone) works perfectly with Whatsapp, dictation, and using it for other voice commands. It seems to be only related to telephone calls. The mate 7 is an MT7-L09, android 5.1.1. And, of course, Huawei doesn't even respond to customer service emails.

I finally received a message from Huawei tech service suggesting that it might be a bad sim card. However, it seems hard to believe that the microphone works well without the speakerphone and is intermittent while using the speakerphone. Does anyone else have any suggestions?

Has anyone tried a factory reset to see if it solves the speaker phone mic problem. It might be worth a try. Thanks.

I have the same problem . How can I solve it ?! :/

I wish I knew. Obviously, there are quite a few people who have developed this problem, but there is no real help here or with Huawei. I asked before if anyone tried a factory reset, but there was no reply.

Just remove the ok google option and then remove the google now... it will work ok after. I had the same issue andtjis fixed it. Hope this helps
Sent from my HUAWEI MT7-TL10 using XDA-Developers mobile app

I tried doing what OscarBaia suggested, but it didn't work. However, I am not sure if I did it correctly. I never used google now. How did you remove the ok google option and google now? Please be specific. Thanks.

Use Titanium backup and root and remove The google now aplication...
Sent from my JAZZ using XDA-Developers mobile app

Thanks for the information, but I really don't want to root the phone. I've used Titanium Backup with another phone and it was great. I guess I will have to look for another solution.

Yes another solution, call Huawey and use warranty to replace phone
Sent from my JAZZ using XDA-Developers mobile app

OscarBaia said:
Use Titanium backup and root and remove The google now aplication...
Sent from my JAZZ using XDA-Developers mobile app
Click to expand...
Click to collapse
I'm facing the same issue. I disabled OK Google and uninstalled Google Launcher using Titanium Back but still no luck.
Any other way to uninstall Google Now?

Unistall google now
Sent from my HUAWEI MT7-UL00 using XDA-Developers mobile app

OscarBaia said:
Unistall google now
Sent from my HUAWEI MT7-UL00 using XDA-Developers mobile app
Click to expand...
Click to collapse
I don't see Google now in titanium backup.
BTW, I tried factory reset too. No joy.

Related

voice call issue

when i call someone he twlls me your voice is breaking up and immediately check my signal and it's good so is that a bug??
or a bad quality mic?? or what??
yes. i have thihs issue too. after 5mins calltime my conversation partner tells me, that my voice is so far away and too weak. this issue is reported in the oneplus forum too.
I think the new update fix it
??
Sent from my A0001 using XDA Premium 4 mobile app
no it didnt fixed this issue! i still got problems that my opposite cant hear me clearly and loud enough!
Edit: i just read about to turn of LTE. so i force my connection to my provider with 3G. after that i got 3 calls. and all were good. kind of strange
Yeah, I have this issue too. Hope OnePlus can fix this in new update. (newer then 33R)
Lte really helps but it isn't a solution!!!
Hi Guys,
I am on stock 33R unrooted.
The call quality is really poor for me, so is the volume, both at my end, through the earpiece. I am not sure about how it is on the other end coz no one on the other end has complained. I really hope that the upcoming 36R update fixes this issue.
Oneplus one call quality ..........
Guys I guess I have found a solution for this and its a very simple and a silly one .............. I guess this is the problem and I did work for me ................ Hope it will help you too ................
Nikie236 said:
Guys I guess I have found a solution for this and its a very simple and a silly one .............. I guess this is the problem and I did work for me ................ Hope it will help you too ................
Click to expand...
Click to collapse
could you share the solution?
vipuljain07 said:
could you share the solution?
Click to expand...
Click to collapse
For me it was the recent whatsapp app with the call feature which I downloaded from the third party site ......... I uninstalled it and I re-installed it from the playstore ....... I dont know how this affected my call quality . But from then I dont face any problems with my calls .........
I was facing problem before whatsapp call feature.. But my problem seems to gone after turning of OK Google voice feature in all screen.
Nikie236 said:
For me it was the recent whatsapp app with the call feature which I downloaded from the third party site ......... I uninstalled it and I re-installed it from the playstore ....... I dont know how this affected my call quality . But from then I dont face any problems with my calls .........[/QUon uninstalling it and installing it...i still hv the custom whatsapp call appearing :/
Click to expand...
Click to collapse
Voice call issue - SOLUTION
I had the same problem for a long time. But its solved now. Please see if the following method works ..
App Menu-->Google Settings-->Search & Now-->Voice-->"OK Google Detection"-->Disable the option. "From Google search"
OR
Diable Audiofx option for calls.
Hopes this help!
imfedup19 said:
I had the same problem for a long time. But its solved now. Please see if the following method works ..
App Menu-->Google Settings-->Search & Now-->Voice-->"OK Google Detection"-->Disable the option. "From Google search"
OR
Diable Audiofx option for calls.
Hopes this help!
Click to expand...
Click to collapse
Thanks for the info...... it really fixed my issue
how to ??
imfedup19 said:
I had the same problem for a long time. But its solved now. Please see if the following method works ..
App Menu-->Google Settings-->Search & Now-->Voice-->"OK Google Detection"-->Disable the option. "From Google search"
OR
Diable Audiofx option for calls.
Hopes this help!
Click to expand...
Click to collapse
how to Disable Audiofx option for calls. ? where can i find this option ?
Thanks
Kiran
kiranreddi said:
how to Disable Audiofx option for calls. ? where can i find this option ?
Thanks
Kiran
Click to expand...
Click to collapse
In your menu list go to AUDIO FX and switch it off..

[UNRESOLVED] Microphone does not work

Hello,
I recently got a One+ plus phone.
Today, my phone's microphone all of a sudden did not work.
If I call someone they aren't able to hear me. But, if I use Speakerphone they CAN hear.
If I use an external headphone cable. They can hear!
Please help me quickly fix.
- Neo
Neo said:
Hello,
I recently got a One+ plus phone.
Today, my phone's microphone all of a sudden did not work.
If I call someone they aren't able to hear me. But, if I use Speakerphone they CAN hear.
If I use an external headphone cable. They can hear!
Please help me quickly fix.
- Neo
Click to expand...
Click to collapse
have you test it with an app (for example Elixir 2)?.
Regards!
pakordo said:
have you test it with an app (for example Elixir 2)?.
Regards!
Click to expand...
Click to collapse
I did and i'm getting 24DB or something. But it does not work when I make a call
2) Tried recording app. It just records nothing (it just plays some sound but not really my voice)
- R
Did you install something then mic stopped working?
Did you changed any settings then mic stopped working?
Do you try a hard reset?. (Backup data first).
Regards!
Saludos!
I don't have a oneplus one, but I have the same problem on my Nexus 4. And so do many others from googling. Sometimes it works and sometimes it doesn't now. I do have to turn on speakerphone when the mic doesn't work or use a bluetooth device. I bought a replacement mic and waiting for it to see if its a hardware problem since someone else was able to fix it by replacing it, while others don't. Try clearing the Google Search app and trying it. Some users were able to fix there's on the N4 by clearing the data or deleting that app. I noticed mine clearing it gets the mic back working, and I also noticed it messes with my bluetooth device. Playing music on the Music app or Youtube app it will pause, and I will keep pressing play but it'll pause it immediately unless I swipe up for google search and go back to the app and it'l play just fine.
pakordo said:
Do you try a hard reset?. (Backup data first).
Regards!
Saludos!
Click to expand...
Click to collapse
Yes. I did do a hard reset. Still the same issue.
Google now/ Recorder = does not work!
SPEAKERPHONE = MIc works!!
But, when I ran the "Color" rom, the recorder works! But not in CM11 or PA. (*Confused*)
gd6noob said:
Did you install something then mic stopped working?
Did you changed any settings then mic stopped working?
Click to expand...
Click to collapse
Nope. I did nothing!
I was on stock and this happened!
Please help guys!
I have exactly the same problem.
My friends can't understand me anymore when we are talking. They can hear me, but my voice sounds kind of "metallic"... like a robot..
Neo said:
Yes. I did do a hard reset. Still the same issue.
Google now/ Recorder = does not work!
SPEAKERPHONE = MIc works!!
But, when I ran the "Color" rom, the recorder works! But not in CM11 or PA. (*Confused*)
Nope. I did nothing!
I was on stock and this happened!
Please help guys!
Click to expand...
Click to collapse
Your main mic might be damaged. Try the mic mod from the OP in this thread and report back
http://forum.xda-developers.com/showthread.php?t=2967925
sent from my amazingly awesome OnePlus One with Stereo Mod
Don't forget to hit thanks!

Microphone is not working during calls

Hello,
i have a strange problem. When i make calls (whatsapp and normal) the other party cant hear me.
However i can send voice message via whatsapp. What could be the problem?
I have dropped my phone a few times so maybe someting broke.
edit: it seems voice search is also not working
Same problem at me, with my OnePlus One
since the Cyanogen 12 update..
People tells they can't hear me , as if I was talking under water ...
If someones knows how to fix it.. tell me.
Two new updates came since this problem appeared, but they didn't fix it.
Sometimes restarting my phone fix temporarily the bug, sometimes not
Actually my version is 12.1-YOG4PAS3JL,
Thanks a lot to anyone who 'll tell me how to definitely fix this, or I'll have to change phone..
after all .. its main function is to make calls..
grandem said:
Hello,
i have a strange problem. When i make calls (whatsapp and normal) the other party cant hear me.
However i can send voice message via whatsapp. What could be the problem?
I have dropped my phone a few times so maybe someting broke.
edit: it seems voice search is also not working
Click to expand...
Click to collapse
Try this and let me know if it helps. Had the same issue as you and it seems to help. http://forum.xda-developers.com/showthread.php?t=3055661
I had the same issue after the update.. But this solved my problem
Turn off the okay Google detection in the Google app by going into the settings of Google app.
This was the simple solution for me and it worked for me. May be it will also work for you..
Sent from OPO using Tapatalk
Press on thanks if I helped you
Same problem in my phone too.. Don't know what to do do we need to through thisdustb?
Hello I am also facing this problem voice is not clear on phone calls but WhatsApp n other app works well for call. I really don't understand weather opo has done something to solve this problem. Can we get fix soon.
grandem said:
Hello,
i have a strange problem. When i make calls (whatsapp and normal) the other party cant hear me.
However i can send voice message via whatsapp. What could be the problem?
I have dropped my phone a few times so maybe someting broke.
edit: it seems voice search is also not working
Click to expand...
Click to collapse
This worked for me: https://forums.oneplus.net/threads/in-call-volume-fix-how-to-change-the-setting-on-voice-volume.71238/
Hope you get it fixed.

Problem with LGR-100 VR Headset

Hello, everybody.
I'm not sure if I'm writing to the correct forum but I have a problem with LGR-100.
It was working fine before I updated to V10c-TUR-XX. After the update phone recognizes the headset but when I put it on it doesn't start working, nothing happens. Also the vr manager app shows the device model as FAIL. I tried cleaning the proximity sensor on the headset, rebooted the phone, re-installed friends manager, vr manager and all vr apps but the device is still not working. If anyone knows a solution I'd be very grateful.
Edit: An update to the friends manager app came tonight and my problem has been fixed. Problem solved
Not that this would fix your problem, but was wondering if you can help answer a question I have about the VR headset, can you watch Netflix, YouTube videos or any kind using the headset?
Sent from my LG-H830 using XDA-Developers mobile app
cenwesi said:
Not that this would fix your problem, but was wondering if you can help answer a question I have about the VR headset, can you watch Netflix, YouTube videos or any kind using the headset?
Sent from my LG-H830 using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes you can watch youtube videos via 360vr internet app but im not sure about netflix
have u found how to fix the problem cause i have the same thing on my lg vr
Silv3rxir3 said:
have u found how to fix the problem cause i have the same thing on my lg vr
Click to expand...
Click to collapse
I think i've found the problem but I am not that brave to fix it.
I've debugged the device over wifi when plugging in the headset and there are error messages pointing LG's 'lgvragent' app, I'm thinking about getting root access and replacing the system app with the older one from V10A system dumps but if that doesn't work I'll lose my chance to return it to service.

Amazfit GTR 2 Sound and Mic problem

Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
i heve same problem with my gtr2
Same problem can pick up call but speaker and mic is not working , **** update after Alexa integration was added , and had no luck with gps positioning yet
Same problem with me, please help if anyone get the solution
Atikk said:
Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
Click to expand...
Click to collapse
Ya from 2-3 days I am also facing this same issue. Please someone help oit with its resolution.
sidbvm321 said:
Same problem can pick up call but speaker and mic is not working , **** update after Alexa integration was added , and had no luck with gps positioning yet
Click to expand...
Click to collapse
After this update both microphone and speaker has stopped working.
same here, restart frequently music and mic not working, possibly it's hardware problem, did you guys tired service center?
Same here in France.
After last update, no Alexa ... I try restarting watch but without effect.
Finally I do a factory reset and Alexa appear.
But... With
- Random restart on watch notification.
- No microphone.
- No speaker.
Support in France link me to an English page to create ticket (https://support.amazfit.com/en/ticket/create).
I've create ticket with link and sent logs with Zepp app.
Here the result:
Hi there,
Thanks for your reply!
Our developers have checked the logs you submitted. The information in the logs shows that the problem may be caused by the audio damage. So we may suggest you contact the seller to return the product for further examination.
Thank you for your cooperation! Please feel free to contact us if you need any additional assistance! Have a great day!
Sincerely,
Tiffany
Now, I'm waiting for answer from seller.
Let's see
I have made contact to Amazfit just like Zorelien. First they said it could be a problem in hardware. they said same thing to me, to contact the seller. I know that will not be the solution, once i return this watch and they give me a new one, after I procedure with an update will happen the same thing. so I told them this is a software issue, a BUG. I see many users with the same issue, looks like this new update (with the ALexa) causes a conflict with the audio controller ( Mic and speaker) . Probably Alexa is doing that. So what we really need is a new update with this Bug fix. If we all complain to the Amazfit they will get that sooner. I'm wating for a few months , I still have time (warranty) if the update not shows up in time I will return the watch.
Atikk said:
Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
Click to expand...
Click to collapse
this started happening after Alexa update? i wonder but something related to hardware I guess. heating something fails mic and sound.
indiwap said:
this started happening after Alexa update? i wonder but something related to hardware I guess. heating something fails mic and sound.
Click to expand...
Click to collapse
For me, yes it start after Alexa update.
I think it'll be Alexa and hardware conflict.
Amazfit Support ask me lot of question about this problem, it ask me to send them video... Amazfit work on this bug.
anyone got solution? they replaced or repaired?
No solution yet. They told me to return, but I said that probably would not be the solution because a new one could have the same issue once I update it. So, For me, Amazfit told they are working on an update and as soon they have a new one would let me know, hope they telling the truth. I still have time to use my warranty, so I'll be waiting a few more months. If they not find a solution then I will return the watch.
Atikk said:
Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
Click to expand...
Click to collapse
Bro..
Same problem for me too.. how can we slove this?
Arjun_akb said:
Bro..
Same problem for me too.. how can we slove this?
Click to expand...
Click to collapse
replace there is no solution.
indiwap said:
replace there is no solution.
Click to expand...
Click to collapse
Okk..if we replace the watch the same problem will be also on the new watch.so what to do if we get it replaced.
check pm
Atikk said:
Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
Click to expand...
Click to collapse
I am facing only on microphone's problem.
Voice command & talking not possible for it.
But speaker working yet..
Problem facing from 2 or 3 days ago.
Today I got a update.
Not working any way..
Did anyone get a solution? replacement or fixed? I´ve sent to seller for examination waited a moth and came back the same. Not replaced and not fixed anything. I will get with them again to be replaced this time.
Dec'21 I'm also facing the same issue, Speaker/mic not working, sleep isnot getting detected no call alert.
What shall we do, kindly help

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